Fluent Home: Read 1,128 User Reviews From Real Homeowners

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Verified Customer

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Tammy Holmes

The basement water sensor only works for a couple weeks at a time, constantly saying there is a problem when there isn't. The main panel on the wall that the person talks through doesn't work properly because they can't hear us talk back to them. I used to get text messages everytime the system was armed and unarmed, which I liked, and it stopped again ages ago, after I requested it still be sent. I feel it has just gone downhill since we first signed up.

3 years ago

Reply from Fluent Home

Hello Tammy, I am sorry to hear you had a bad experience. We would love to turn this into a positive for you! Please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 26th, 2021

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Verified Customer

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Dale Weenk

The security system is fine worked good, when I went to get a quote for another location they wanted to change our current system to a more expensive version which wasn't required. Then we we went to quit using them, after 7 years they demand we pay another 3 years to pay out our contract. In which, I only signed a 5 year contract 7 years, at which time we were told the monthly fee was to drop $5 after 5 years, (it did), now they say it locks us in for the second 5 year term. I didn't sign anything, so don't know there basis for this statement

3 years ago

Reply from Fluent Home

Hello Dale, I am sorry you had a bad experience. We would love the opportunity to turn this into a positive experience for you!! Please call us at 855.238.4826. We look forward to hearing from you!

Oct. 28th, 2021

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Verified Customer

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Conrad Hunter

I had a oven fire a few years back and i put it out myself but the fire department was still dispatch with a few mins. They helped air the house out for us.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that you had a quick response in your time of need and that the fire department was able to assist with airing out the home. Thank you for choosing Fluent Home!

Nov. 2nd, 2021

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Verified Customer

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Greg and Brenda Wiens

System is simple and works very well. When ever we have contacted Fluent for assistance has always been helpful and if technician needed, has been prompt and courteous.

3 years ago

Reply from Fluent Home

Hello Greg and Brenda, Thank you for the 5 star review!!!! We enjoy reading what our customers value in our services!!! If you ever need assistance please call us at 855.238.4826. We look forward to hearing from you!!! Thank you for being part of the Fluent family!!!

Oct. 7th, 2021

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Verified Customer

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Melissa Lawrence

It was good for the first year or so, then in 2017 I had one of the salesmen come to my door and offer new equipment. To which I said no. So he offered to lower my monthly rate instead since I'd be using outdated equipment. That I happily agreed to. Come 2019 when my contract was up I went to cancel my services. To which I was very rudely told when I agreed to that rate change 2 years ago that automatically added 60 months to my contract. I said if the salesman would have told me that in 2017 I never would have agreed to the rate change. And I was told too bad so sad we have your signature you can't get out of the contract. Sucks to be you thanks for your business until 2023.

3 years ago

Reply from Fluent Home

Hello Melissa, I am so sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Sep. 30th, 2021

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Verified Customer

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Dave

Did not like the way the door to door sales operated. We were not left with any copies of the contract and we had to phone to have one emailed. The contract that was emailed did not have the right start date. The door to door sales person had handwritten the date and I had signed, yet when I received the contract, my signature was there but the date was typewritten.

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it was not a good one. We certainly want all of our customers to have proper copies of their agreement with our company. We would love the opportunity to ensure this addressed and resolved if at all possible. Please feel free to contact us by phone at 855-238-4826 or by email at support@fluenthome.com. Thank you!

Oct. 7th, 2021

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Verified Customer

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Richard Golany

Have been a customer for several years, and things went pretty well up until I called in and asked Fluent to shut down my system and i was moving. After speaking with the member, he agreed to shut down my system and finalize our agreement since i had been such a good customer for many years. Due to the Covid nonsense it destroyed my business and I had to move on to other things. however, Fluent did NOT shut down my system even though I was 1000 km away from it ! Fluent continues to bill me for a service that clearly I am not using. bottom line is they do not care about their customers, they only care about the $$$. too bad, like most companies that start out working hard to provide great service grow so large, they no longer need to focus on you the customer, they now focus only on the the $$$ at all cost, they will hold you down even if your bleeding.

3 years ago

Reply from Fluent Home

Hello Richard, I am so sorry you had a bad experience. Customer service is important to us. What can i do to turn this into a positive experience for you? Would love for you to call us at 855.238.4826. Look forward to hearing from you!

Sep. 29th, 2021

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Freda Gerry Vancouver, BC

Aaron was our sales person he was most helpful with our order and helped direct us as to what to do to cancel our other service. Aaron also called to follow up shortly after and just recently . He answered a few questions I had and put me on contact with John R at the service department. John was also very helpful !

9 months ago

Reply from Fluent Home

Thank you, Freda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 1st, 2024

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Jon Toca Brossard, QC

Had the pleasure of speaking with Maria from tech support. Very helpful in walking me through the steps that needed to be taken in relation to the incident I reported, and offering some tips in case it happens again. Thanks for the great service!

10 months ago

Reply from Fluent Home

Hi Jon,

Thank you so much for the wonderful review! We're thrilled to hear about your experience with Maria.

Dec. 4th, 2023

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Mary Ellen Mandeville, LA

My review is for Mahonri, who answered my call regarding discontinuing service due to an impending move. He was very helpful in explaining the process to get me to my contract expiration date and how payment would be handled. He actually listened to my questions and concerns, and helped make my transition to a new life situation less stressful. That has not been my experience with prior calls to Customer Service.

1 year ago

Reply from Fluent Home

Hello Mary,

We're so glad to hear about your experience with Mahonri. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Morley Wigglesworth Fort St. John, BC

I had a system installed and the time was incorrect. I called and within 2 mins was speaking with Homer. After explaining my situation, he got to work looking into it. He had to get some help from another department, and was able to get the issue resolved. What I liked is that he did not pass me on to someone else, he stayed with me, fixed the issue, and most likely learned something. This proves that we can not know everything about our jobs, but if you can get help when needed and learn something AND help the customer at the same time, everyone wins! Very well done Homer!

1 year ago

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MC Bonney Lake, WA

Parker and Chris are 5 star employees. They have both helped me immensely with an issue I have had with my thermostat and the scheduling in the app. The reason I only gave 4 stars is their support through the 'normal' 1-855 line. I realize that Cust, reps @ 800 lines are only the first line of defense and most work off a preset list of questions and solutions, which is fine. However, They are either reluctant or not allowed to pass you onto a higher technician when they cannot figure out your issue. I even had a Rep yesterday just hang up on me once he heard my issue and he knew it was beyond his ability. That being said, every person I have interacted with have been very pleasant and friendly. They have all wanted to help (exception being yesterday) with whatever issue I have called in. Please just give your tier 1 techs the authorization to call in a higher skilled tech when they are unable to resolve the customer issue.

1 year ago

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Barbara Heller Grass Valley, CA

Casey did a great job representing fluent he was personable he was friendly he was knowledgeable I have to say he has a very high rating in my book blew it on the other hand I’m not so impressed with the company itself and their policies and their sometimes lack of communication because I have made several phone calls in the past never did hear a response from anyone finally heard somebody sent me a called me and said he was sending me an update and I told him I wanted to cancel anything having to do with that is I can only send you the updated equipment you do what you want to do with it and I couldn’t tell you his name but I was not impressed with him so I got the new piece of equipment whatever it was it was still in the envelopeI was in the envelope and I left it there in the entryway because I did not know what to do with it and no one said what you do with it and so when I was having other difficulties with Fluent and they finally got in touch with you about scheduling for someone to come this nice young man Casey showed up took care of the issue here at the house and I like I said he gets a five star rating glued on the other hand I only gave you four because of him so that’s my input

2 years ago

Reply from Fluent Home

Hi Barbara!

We're so glad to hear you had such a great experience with Casey! I would like to reassure you we're looking into this, and are in the process of updating our Call Center to ensure all customers are assisted in a timely matter. If there's anything else we can assist with, kindly let us know!

Oct. 4th, 2022

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Jim AB

Our power was off for 24 hours. We had to phone Fluent to ask how to turn off our system because it kept beeping. They were friendly and helpful. When the power came on, our system did not come back on, so we called Fluent again. Chris was so helpful and patient. He had us take pictures and send to him so he could access the problem. He sent us back a picture and walked us through all the steps we needed to do to fix the problem. We were happy to get everything fixed in a timely manner.

2 years ago

Reply from Fluent Home

Hello Jim, Thank you for the 5-star review!! We will make sure Chris knows they were mentioned in this review! Thank you for sharing about your amazing experience and what you loved about the service you received! Thank you again for being a part of Fluent home!!

Apr. 30th, 2022

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Beth wiebe Saskatoon, SK

The initial quoting process with Fluent was quite simple. They were able to provide a quote based off of the existing equipment with the ability to adjust for changes upon install. In hindsight, it would have been beneficial to have a tech come on site to complete an assessment or complete a video assessment of each location to ensure readiness for installs as we did encounter some issues/road blocks along the way. Booking the installs took very little time and I was impressed with how quickly we could arrange to have the new system installed. The tech completing the installs was very knowledgeable and was able to adapt to most of the changes required and did discuss options and ideas for any issues that arose. I was pleased with the service and Fluent's willingness to ensure that any issues were rectified and that we were happy with the service and the installs in the end. We have a bit more to go before we are fully set up, but look forward to working with Fluent and their system going forward.

2 years ago

Reply from Fluent Home

Hello Beth, Thank you for amazing review!! Thank you for sharing what you love about our services and customer experiences you have had with our company. Thank you again fro the amazing review!!

Dec. 7th, 2021

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Emad LaSalle, QC

We have called many times and not getting to the root of the problem to fix it. Today, talking with Chris was the best experience ever. He took care and is still working on our account to ensure complete satisfaction every step of the way. If you can have many Chris’s at Fluent, customer service will always be a charm and delight as we had from the beginning to the end with him. Thank you Chris for all the heart you put in this situation that we have been struggling with in the last few months. We greatly appreciated it.

2 years ago

Reply from Fluent Home

Hello Emad, Thank you for the 5 star review!!! We will make sure Chris knows he was mentioned in this review! We love hearing how our agents have helped our customers. If you ever need assistance please reach us at 855.238.4826!

Nov. 29th, 2021

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Anthony Scalzo Woodbridge, ON

We had a malfunctioning digital door lock that would no longer accept codes or controlled remotely. I was concerned it would take a week or so to replace. Zia was able to correct the problem based on simple instructions for us to follow as she did her magic remotely, the digital door lock was functional once again. She also corrected one of our video cameras that would go off line .

2 years ago

Reply from Fluent Home

Hello Anthony, Thank you for the 5 Star review!!!! We love hearing about what our customers love about our services that we provide. If you ever need assistance please reach out to us at 855.238.4826.

Nov. 2nd, 2021

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Patricia Cordwell North Las Vegas, NV

I was having a problem with my alarm panel and called for help. Kaitlyn call me back and talked me through what I needed to do. As it turns out I need to replace the bad battery. She gave me step by step directions on how to remove it and sh’s ordered me a new one. She was very patient with me as I am not very good at electronics. She is very professional, polite and pleasant to talk to. I was very pleased with the call and the help she gave me! She is amazing!

3 years ago

Reply from Fluent Home

Hello Patricia, Thank you for the 5 star review!!!! Thank you for letting us know what we did to make you happy and sharing it so others can see!!! I will make sure Kaitlyn gets Kudos!!

Nov. 3rd, 2021

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iamkayoko Mississauga, ON

I have fluent security system for my business ( restaurant) location. So convenient, easy to use there is app for your system to review footage or watch live 24/7quick and reliable. I love that I can get support if needed and customer service is A1 especially the last person who help me literally so professional went beyond my expectation. he needs a raise & bonus did everything he could remotely calm manner kept positive energy even through a 3 way call with one of my employees.

3 years ago

Reply from Fluent Home

Thank you for the amazing review!!! Would love to know the agents name so we can pass on a Kudos!! Thank you for being part of the Fluent family!

Sep. 23rd, 2021

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Anne Dancy Colorado Springs, CO

Although I am frustrated with the Fluent Company, I am very impressed with your employee named Amanda. She dealt with my situation in a professional manner. She was courteous and patient. She always responded promptly to my emails. I appreciated her kind manner with a situation that could have become contentious. I hope her efforts can be acknowledged in some way.

3 years ago

Reply from Fluent Home

Hello Anne,
Thank you so much for your feedback. We are glad you had a good experience.
Thank you for being a great customer!
Fluent

Aug. 11th, 2021

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Connie & Chris Bzdel Regina, SK

Mandy P was very helpful and patient with me while she tried to resolve my problem when the smoke alarm went off. She did not get upset with me when I did not know what to do with the monitor. She walked me through every step and worked with me for almost an hour until the problem was resolved. It would be nice if more people were as patient and dedicated as she is. Good work Mandy P. Thanks a million!

3 years ago

Reply from Fluent Home

Hello Connie & Chris,
We are so glad you had a great experience. We appreciate you leaving a positive review.
Thanks for being a great customer!
Fluent

Aug. 11th, 2021

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Kaye Notarianni McDade Arvada, CO

I have had a wonderful experience using this company. The company has been very kind and understanding in my circumstances and were willing to help me in any way they could. They helped me with a couple of different scenarios in order to for me to have options to choose from. I never felt hurried or rushed. I was never treated like I was a "voice" on the phone, nor felt like I was just a number. I highly, highly recommend this company! They greatly calmed my fears during a difficult time in my life.

3 years ago

Reply from Fluent Home

Hello Kaye, Thank you for the amazing 5 star review!! We appreciate you taking the time to let us and others know how you enjoy our services!! Thank you for being part of the Fluent family!!!

Sep. 24th, 2021

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Phyllis Swayze Kingsport, TN

I'm phyllis Swayze, recently i worked withMichael from Fluent and we love our update. He gave us two medical pendants with an outdoor camera we can use on our smartphones. We are very happy with our switch to fluent. Michael was very helpful and took his time to make sure we understood everything. I would reccomend Fluent to anyone looking g for a good security company.

4 years ago

Reply from Fluent Home

Thanks so much for the review, Phyllis! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Aug. 25th, 2020

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Nana LeahD

I feel safe having this system. I can also have Alexa or Siri set my system which is awesome. I like that it texts me or husband if there is a problem. I can’t see being with another company. Many have tried to trick me into changing by saying they were with Fluent (going door to door) saying they are having a special and was sent. I know it’s a lie with their old Fluent shirts and another company hat. Like I would let them in. Please. I called the first time. Now I send them on their way.

4 years ago Edited January 10, 2024

Reply from Fluent Home

Hello Nana, Thank you for the 5 star review!!! We appreciate hearing how our customers enjoy our services! Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Tammy Magee Windsor, ON

I like the very good feeling of feeling secure in my home and my home.being safe when I am away .I also like the staff they have been very helpful and understanding and been patient with me. Even though I have been not so nice myself and for that I apologize .I would also like to say ty for being there doing ur job and keeping us all safe .and ty to the young lady I spoke to today for being a very sweet person and easy to talk to

4 years ago

Reply from Fluent Home

Thank you for your review, Tammy! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 6th, 2020

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Justin O'Sullivan McMinnville, OR

I have now engaged Fluent multiple times for various customer service requests including the original installation and it has been a stellar experience every time! I just worked with Becky who was able to find the part I was looking for and make a very simple process for shipping it out to me and I'm incredibly happy with how fast and simple it was.

4 years ago

Reply from Fluent Home

Thanks so much for the review, Justin! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Steven Zalcman Bethesda, MD

Your technical support rep Mr. Tylor P is without question the most affable, professional, and knowledgeable tech rep that I have dealt with in more than 35 year of home ownership in seven major US metropolitan areas. He answered each and every one of my questions succinctly and in a fashion that a 73 year-old luddite could readily comprehend. He also effortlessly walked me through resetting our panel's connectivity, including its communication with our WiFi. He is a true gem and your company and its customers are truly fortunate to have such a stellar employee!

4 years ago

Reply from Fluent Home

Hello Steven, We are happy to hear you had such a great experience with Tylor! He is an amazing addition to our team and we are happy to have him! If you have any other questions or concerns please reach out to us at 855-238-4826. Thank you for being a part of Fluent, Have a great day!

Mar. 17th, 2020

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Karen Vache Spokane, WA

Agent fully disclosed that they were not a part of my prior security company, but rather I would be going with a different company and would need to cancel my prior service. The installer actually worked for Fluent and was locally based. He made sure I fully understood how to use the system. Two days later my sales person showed up to make sure I was comfortable with all the features and that I knew how to use the app. He even brought a little gift as a thank you. No complaints here.

5 years ago

Reply from Fluent Home

Thanks for the great review Karen! Please let us know how we can ever be of assistance!

Feb. 18th, 2020

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Terry

I was skeptical after reading the reviews, however I asked a couple of my neighbors who had Fluent for quite some time now and they all seemed to be genuinely happy with the service. The sales representative that came to my door was upfront and honest. Answered all my questions and gave me time to think about it. After doing some research and shopping around Fluent did offer me the best deal for what I was looking for. The equipment has been working great! Overall I am happy with my Fluent system.

5 years ago

Reply from Fluent Home

Glad to hear it Terry! If you ever need assistance, just give us a shout!

Feb. 18th, 2020

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James Tomasik

Marvin really helped me out with ordering a new CO detector. I appreciate all his help!

2 months ago

Reply from Fluent Home

We're so thrilled to hear about your experience with Marvin! Thank you for the awesome review.

Sep. 17th, 2024

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Arooj Naeem

Opting for Fluent Home for my home security needs has been a positive experience. Their user-friendly app allows me to control and monitor my security system remotely, and the professional installation was efficient and thorough. Fluent Home's customer service has been responsive and helpful, ensuring that I feel secure and supported in my choice of home security provider.

10 months ago

Reply from Fluent Home

Thank you, Arooj! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 11th, 2023

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edward Doley

This company operates like the mob! After 5 years in the contract, they will try to keep you. They will not answer billing questions, claim they haven't received certified cancelation letters and place you on hold when you call until phone disconnects. All this to try to extend your contract and get more money for poor service. Choose a non-contract service for your needs. Trust me and the other horror stories!

5 months ago

Reply from Fluent Home

Sorry for any inconvenience you've experienced. Please contact us at (855) 238 4826 to address your concerns.

Jul. 31st, 2024

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David Noonkester

***IF YOU CANT CANCEL - what they don’t tell you - send a cancellation email w/ name, address, phone number and your secret word. TO MAKE IT OFFICIAL, end it with your written signature (I took a picture of mine and inserted it at the end). They won’t cancel any other way…and they won’t tell you you need it. It was buried in your contract you signed and didn’t get a copy of.***

5 months ago Edited April 29, 2024

Reply from Fluent Home

Sorry for any inconvenience you've experienced. Please contact us at (855) 238 4826 to address your concerns.

Jul. 31st, 2024

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Sam Denotter Edmonton, AB

After deciding I wanted to move to a new city, I wanted to cancel my contract with Fluent. I was informed that it would be no problem and they would help me when the time came. Fast forward to after selling the old home and buying a new one. I called Fluent again, and they said they could cancel the contract but I would have to pay out the entire contract price. Personally I could see paying out maybe half, but not the entire amount. that was 18 months ago. Now I am trying to prevent them from billing me month to month now that my contract is up, and the process is horrid. I had to wait on hold for around 20 minutes to talk to someone in retention, who told me what a simple FAQ could have told me. GET A CALL BACK SERVICE! In the end my phone call was just short of 35 minutes! To cancel an expiring contract.

8 months ago

Reply from Fluent Home

Hello Sam,

Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues.

We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 438 6500 to discuss your concerns and see what we can do to make things right.

Thank you for your feedback.

Feb. 26th, 2024

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Verified Customer

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jennie Nickolls Lorain, OH

Customer service people are not always helpful we did have a great experience with one representative who went out of his way to help us and keep us as a customer.

1 year ago

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Verified Customer

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Bruce Peacock

Never had to use any of their services. Their App worked intermittently. 3 hours after alarm went off due to power failure received a phone message that was not understandable. They do know how to collect money. Emailed and called to cancel account. Was told account was closed but still withdrawing money from my account. Phoned and was told they needed a written request to close account. Then another cash withdrawal. After two and a half months finally put stop payment on account then received paper work that account was closed previous month.

3 years ago

Reply from Fluent Home

Hello Bruce, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Gwen Salyer Marion, OH

Talked to them about not renewing my contract. Never once mentioned if I didn't notify them 30 days in advance that my contract renewed for a YEAR!! They could send customers a notice in an email so you would know. They don't want to remind you, because they only care about the money, not the customers. Now some contracts renew for 3 yrs and some for 5 yrs! I think there a low life company.

3 years ago

Reply from Fluent Home

Hello Gwen, I am sorry you had a bad experience. We would love the opportunity to correct this for you! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Justin Dayton, OH

The company lied repeatedly. We were told we were on a set contract length, and when we tried to cancel it, we were lied to that it was cancelled. Then it was renewed and we had to pay for it for another year or pay the years cost in early termination. The app never did half of what the company promised it would. When the sensors started to go bad, the company wouldn't come out to replace batteries or replace sensors that had broken.

3 years ago

Reply from Fluent Home

Hello Justin, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Jerry Dayton, OH

Can't think of any negatives. I am called when there is a false alarm and all information needed is requested by the Fluent representative.

3 years ago

Reply from Fluent Home

Hello Jerry, Thank you for the 5 star review!!! We love hearing what our agents have done and what our customers value in our services!!!! Thank you for taking the time to write this amazing review!!!

Nov. 4th, 2021

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Verified Customer

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DEEPAK CHAITANYA

Excellent products & service. I’ve been a user for 7 years and have never been disappointed at all. It’s reliable and worth it

3 years ago

Reply from Fluent Home

Hello Deepak, Thank you for the 5 star review!! Thank you for sharing what you value in the services we offer!!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Dan Adrian

If we set off the alarm we could count on them phoning or talking to us on the alarm so we felt safe knowing they were monitoring

3 years ago

Reply from Fluent Home

Hello Dan, Thank you for the 5 star review!!! Appreciate you taking the time to share what you value in the services we provide!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Jake m

Worst investment I ever made. The cameras are not as clear as they said they would be. After sales service is quite slow. Sales and people are nice just not happy with the product. I have 2 $75 cameras that Ive had no issues with, none I've had 2 robberies and these cameras have helped nothing!

3 years ago

Reply from Fluent Home

Hello Jake, I am sorry you had a bad experience. We would love to correct this for you. Please call us at 855.238.4826. Look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Theresa

Customer experience is horrible. To upgrade you have to resign long contracts. But tech changes too fast for 5 years to be logged in. Calling asking for some help to reduce my contact there was zero wiggle room, nothing. I asked to speak to his boss and he insisted he is has high as I could get. Total BS. So now I am stuck with a bill for a system I hate and don't use. I have taken everything out and put my own system in. Unless you really have a need for system monitoring, just set up your own. TSC does 12 pmts for things. See BBB reviews too. Horrible and condescending responses.

3 years ago

Reply from Fluent Home

Hello Theresa, I am sorry you had a bad experience. How can I correct this for you? Please call 855.238.4826. We would love to hear from you!!!!

Nov. 6th, 2021

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Verified Customer

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larry Junction City, KY

They do call most of the time when it goes off but can't get them to come out and replace a sensor can't get them on customer service do not tell you everything about the service. Can't stop the service. Don't like them will not recommend to anyone

3 years ago

Reply from Fluent Home

Hello Larry, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Bob

We are constantly having issues with the hardware. When you call Customer Service, they are always there to help, but I find they are not proactive to let us know if there is an issue with our system. We had 3 months where we paid for monitoring but our system wasn't syncing with them and no one alerted us to that.

3 years ago

Reply from Fluent Home

Hello Bob, I am sorry you had a bad experience. Thank you for sharing the positive experience you have had as well. We would love to turn your whole experience into something positive!!! Please call us at 855.238.4826. We look forward to hearing from you!!!!

Nov. 6th, 2021

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Verified Customer

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Jean

We were tricked into signing for another five-year term. I signed on an iPad for what I thought was approval for a service call, but way above the spot for the signature was an agreement to extend the contract. We never received a digital copy of that until we tried to cancel the original contract.

3 years ago

Reply from Fluent Home

Hello Jean, I am sorry you had a bad experience. How can we correct this fro you? We wold love to discuss this with you and turn this into a positive experience!! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Anna Hoople

Their cost is reasonable, they respond very quickly, they have provided us with great service when there are technical issues.

3 years ago

Reply from Fluent Home

Hello Anna, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Val

I’ve had two floods in the past 10 months and if it wasn’t for the water alarm going off, I would have had more damage than I did.

3 years ago

Reply from Fluent Home

Hello Val, Thank you for the 5 star review!!! Appreciate you sharing how Fluent was able to help you!!!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Arthur Mitchell

Have bunch sensors off, not sure why, changed all batteries, still nothing . Can't alarm cause glass break sensor front door sensor and back window? Also o2 sensor bang it and no alarm goes off. Do they do nothing when they must see its never alarmed? I pay for nothing I guess. Then to pay a tech to come out is plain dumb I pay enough already for nothing.

3 years ago

Reply from Fluent Home

Hello Arthur, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! We would love to hear from you and troubleshoot the technical issues you are experiencing! Pleas call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Linda wood

Anytime I need answers they were always able to answer my question or if they didn’t know right away they would get back to me with the answer

3 years ago

Reply from Fluent Home

Hello Linda, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

Fluent Home Reviews