Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

star star star star_border star_border

Melissa K

I received an email offering to lock in my monthly rate at $30.18 (rate was $42) by renewing a 36 month contract. I accepted the offer but my next bill was still $42. I called to find out why and was told the $30.18 was before taxes and fees. No where did it say the $30 was the base rate plus taxes or I would have stayed month to month. I spoke with a rep who was very helpful and able to get my rate down to $33 per month for 40 months, but still, Brinks falsely advertised a promotional rate so that's why I am giving them three stars. The customer service rep was excellent, but I shouldn't have had to call her at all, my new bill should have just been $30.18.

4 months ago

Reply from Brinks Home Security

Hello Melissa. Thank you for taking the time to provide your feedback regarding your recent offer. Rest assured, we’d like to help address your concerns and review this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you.

Jul. 10th, 2025

check_circle

Verified Customer

star star star star_border star_border

Jason Pelzer, SC

Their ad says that it takes about 30 minutes to setup on your own. There's some serious stipulations to make these even close to accurate. It took me 3 hours. To be fair, I am dealing with a slightly larger home and was alarming every window. But, this involved a number of steps that involved opening and closing every single point that had a sensor on it more than one time. There was also the calling back several times while they did things on their end. Additionally, I've had issues from the very beginning with the doorbell supplied randomly restarting and or loosing connection. Rather than sending a replacement for a brand new product to a brand new customer, they had me troubleshoot it to 'fix' the problem. I also had to order additional sensors during the setup process. The technician 'made me a deal.' As it turns out, a week later I received an email with deals on additional equipment that always more than $10 less than the 'deal' I was given as a new customer. I will say that outside of these things that the customer service has been pretty on point.

6 years ago

Reply from Brinks Home Security

Hi Jason, We appreciate your feedback. To improve your experience as a customer, please reply via “Private Response" with the name and address associated with the account. A member of the Care team will reach out to you with assistance for your equipment once we can verify you as a customer.

Dec. 31st, 2019

check_circle

Verified Customer

star star star star_border star_border

Denny Burlin Scottsdale, AZ

We got it for our second home since we needed security and we liked that we could use an app to manage it. When I called them originally, they were horrible. After I called them and got to someone, they never called me back. I even left some 3 or 4 voice messages and never got a response, I was really pissed off. When I tried to get the installation people to come something similar happened. I never got a callback, and that was even after I had paid! I also feel like I'm paying a lot more than what they offered me in value. Maybe it's because I have more equipment or something, but I don't think that's good. The equipment is very good though. It does what it's supposed to do.

8 years ago

star star star star_border star_border

Mason Honeycutt

When my system was changed to WiFi, the sensors on my doors weren’t changed. I have set my alarm for several years, bypassing the sensors on my doors. This caused me to decide to cancel my service with brinks. After talking to the service representative, she convinced me to get the door sensors updated, at a reduced price, and to continue my brinks service.

4 months ago

Reply from Brinks Home Security

Hello Mason, thank you for your feedback regarding your experience. We are glad to hear that you we were able to assist you with a reduced offer to update your alarm system. For additional assistance, please call us at 800-447-9239 or feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 29th, 2025

star star star star_border star_border

Tia Clark

My issue was resolved by unplugging my alarm. Unfortunately, I had to be transferred to a second person before I was instructed to unplug the alarm. Additionally, the person who made the transfer didn't tell his colleague the reason for the transfer. Therefore, I had to repeat everything I told the first person, which extended the length of the call while my alarm was loudly blaring. Had the second person I spoke with not been so pleasant, I would have rated this experience 2 stars.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Tia. We appreciate your feedback about the transfer experience. If there is anything we can help with, please reach out and we will be happy to assist.

Jul. 23rd, 2025

check_circle

Verified Customer

star star star star_border star_border

Tim Long

I was told by a representative I could receive a monthly statement in the mail. Last week I received my credit card statement in the mail and, I see Protect America billed my credit card. I called and spoke with a representative about the charge and, I explained that I was promised a statement by mail. The representative told me he would go back and listen to the recording of my conversation to make a determination regarding my statement. So far, I have not heard back nor do I expect to hear anything. I am very disappointed about this issue.

5 years ago

Reply from Brinks Home Security

Hi Tim, We’re happy to look into and answer any questions you have about your statement. Please respond via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

May. 8th, 2020

check_circle

Verified Customer

star star star star_border star_border

John G

Not enough information prior to purchase. They didn't spec out my needs. Instead of asking good questions to determine what types of components would be the best fit for our home, they sold me a generic system which doesn't fit. We are still trying to figure out what gets returned and what gets replaced. Also the camera they sold me for an outrageous price is worthless. It's night vision is terrible. Overall they are way overpriced.

5 years ago

Reply from Brinks Home Security

Hi John, We appreciate your feedback. To improve your experience as a customer and answer any questions you may have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Apr. 8th, 2020

check_circle

Verified Customer

star star star star_border star_border

Matt

Some things work well, others don't. The system has sensor issues. The one works intermittently stating it is being bypassed when arming. The system is poor at cellular communication because of weak signal in my area. I told them about signal issues and assured me it would be fine because it's a 3G communication. In addition the app works sporadically often saying the system is offline likely because of that weak signal.

6 years ago

Reply from Brinks Home Security

Hi Matt, Thank you for the feedback. To assist you with any questions regarding your system, please reply via “Private Message with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 19th, 2019

check_circle

Verified Customer

star star star star_border star_border

Luis Columbus, OH

I think the company is excellent and their veteran discount makes its very affordable. Customer support was excellent. I was supposed to get a call from their finance office the day after it was installed and it was at least three day and they did not call me back. The adhesive tape on the back of the unit it very cheap, I have already had one false alarm because the of the tape.

6 years ago

Reply from Brinks Home Security

Hey Luis, we’re sorry to hear about the missed callback and the bad adhesive tape. At Protect America we take scheduled callbacks very seriously and resolving any issues you might be having with our service is certainly our priority. If you’d like, could you please DM us with some additional details so that we can review your account and get you some help with these issues? Thanks and please let us know if you have any questions.

Feb. 7th, 2019

check_circle

Verified Customer

star star star star_border star_border

Varun

The technology seems outdated, especially the phone app. There is no biometric sign in / arm/disarm options, no integration with intelligent assistants, no alerting if a door is open unless you try to arm the system etc. looks like they are on legacy technology with just an app almost for the sake of having one. For the monthly price they charge, you expect a lot more. I'm hoping the monitoring service at least makes up for it. Thankfully I haven't had a need for that with no breakins (fingers crossed)

7 years ago

Reply from Brinks Home Security

Hey Varun, we appreciate you taking the time to leave us feedback on your experience. We’re always looking to improve through valuable customer insight. Thanks and please let us know if you have any questions!

Aug. 7th, 2018

check_circle

Verified Customer

star star star star_border star_border

Anonymous

Protect America provides a good support system for you. They were very helpful during the installation, even when we had false alarms. I would have been more comfortable if the installation was done by them and not me. It would probably be nice to have the option for someone to come out and help them but install the system. Not everybody is comfortable with the self installation and I wasn't aware that it was self installation when I ordered it.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you weren’t properly informed about our installation process. At Protect America we aim to be transparent and educational about our home security services. Thanks for your feedback and please let us know if you have any questions or need anything!

Jul. 31st, 2018

check_circle

Verified Customer

star star star star_border star_border

R.M. Dayton, OH'

We had the old Monitronics for years, I don't know why they went and changed their name, but we never had problems with them, they have great service. We never had any equipment problems or anything. That being said, I'm upset at them. They sent out a repairman because we had some issue with our system. He came out, said that our battery was dead and that he wasn't able to do the fix right there since he had no new batteries. All he did after that was plug some wire that had come loose and left. He wasn't even here for more than 5 minutes and they charged us $50 for that!

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Alexander Crumity Centreville, VA

When they offered me their service, the price scheme was reasonable, and the product was very easy to install. Their customer support has been fine; however, I did have a problem a recently where a couple of the panels were not working properly. They were willing to upgrade it, so I'd say the experience was fine. In terms of their billing, I think that can improve a bit.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star_border star_border

Anonymous Canton, MI

As long as the installation process is described step by step by their representatives, it's quite easy. So far, their customer support has been fine; I haven't seen any issues. The equipment is working; however, it's getting older. I've noticed that there were some changes, but I wasn't notified about that. I actually updated my sensors recently, but they ran out pretty quick.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star_border star_border

Jack Shorr Tavares, FL

The equipment is far. I had to change a lot of batteries, and the parts don't stick well to the wall. Besides that, the installation process is easy because of the design. I ordered a new system, but it was never sent, so I have a partially working system to this day. I'm actually thinking of dropping it. They're very nice people on the phone. Very friendly and very nice, but it's hard to actually speak to a representative. I feel like they let me down. I gave them my credit card for the new system, and it never came.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star_border star_border

PW WG Volcano, CA

Although the installation was simple, the equipment seems to be outdated. I've checked their website and they don't have any significant updates, so I've considered changing suppliers. Plus, the monthly fees are too high. There are services out there where you can pay almost half of what I'm paying, so changing providers is something I'm considering for the future.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Donald Kivett Hamlet, NC

I didn't particularly like the fact that we had to install the system ourselves, but after they told my husband what to do, we didn't have any trouble with it. So far, they've been there for us every time we've needed them. I do have an issue with the system though. Sometimes it says that the back door is open, and it's not. That's just 100% messed up, and I haven't had a chance to talk to them about that.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Chris King Largo, FL

The system is quite average, not spectacular, just average. Also, their customer service varies. Sometimes it's very good, and other times it's quite frustrating. Anytime wee have to make any changes or replace devices, it's an all day process. It's very difficult to do, so it's not what I would a user friendly system. It's self-sustaining when there's no changes needed, but it's quite difficult when you need them.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star_border star_border

Reynaldo Cabigting North Las Vegas, NV

Whenever I have a problem, it is very hard to connect with them, you will be waiting. There is no person that is on stand by for the problem, if ever you have a problem they will tell us that, they will let you know. I wait and they say somebody will call back. It's really is a good security system overall. I don't have any other problem. We're looking forward to being able to upgrade to a wireless system that doesn't require a cellphone, though.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Fred Guttman Greensboro, NC

The price is what really made me choose Protect America. Although the system is good, just like anything else, certain parts break or need replacement. Their customer support is only fair, because I really need someone to come out here every now and then to fix something, and they don't offer that. I've asked for a technician to come out, but they want to charge me an outrageous amount of money. I'm not happy about that, but I'm not changing either.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Sheri Balderrama Myerstown, PA

This was the most affordable option at the time I was looking for a security system, and so far, they've been great! Every time I call, they answer my questions. They put you on hold sometimes, but that's okay. I also installed the whole thing myself, and it wasn't so bad. The equipment hasn't had any issues either. As a matter of fact, they just upgraded me to a digital system, free of charge! Their customer service is really good, they just have an answer to all my questions.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Virginia Lee Mary Esther, FL

I really haven't had too much opportunity to use them. My alarm went off by accident once, and I couldn't shut it off. The police showed up, and the Protect America team convinced them that everything was okay. Besides that, I haven't had much interaction with them. I don't know how I would describe my experience with them, because I can't stop the alarm from beeping every 10 to 15 minutes. Actually, I would only think about activating it, if I were to go out of town.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Lien Tran Temple City, CA

I've been with them for over 10 years now, and it's worked alright. The only thing I don't like is their battery. It tends to die quick, and I end up having to pay every time their battery dies. That just makes me think their warranty is not so good. They also charge for everything, so even though you have low rates with them, their equipment and supplies are charged. I originally selected them because they offered the lowest rate, however, I think the service is average, considering you even have to pay for the signs in the front yard!

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Dean Anderson Stanchfield, MN

It takes a long time to get hold of somebody at customer support; you're on the phone for quite a long time... They're pretty good, but I just got disconnected occasionally, and sometimes they don't call back right away. Installation was slow, and I've had a fair experience so far with the equipment. They responded quickly when there is alarm set off and I definitely wouldn't do without alarm system any longer. Price and reputation were my main motives for choosing Protect America.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Jason Smith Lake Geneva, WI

We decided to get a security system because some robbers broke into our next-door neighbors house and they had a lot of problems. We used to have the wireless-cell service and that worked well. We decided to switch to the internet based connection and it isn't as good. We have issues sometimes with our sensors. The company is good to deal with though. I'd give them a 7 or 8.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Nancy Swan Murrieta, CA

One of my neighbors got broken into so I wanted to make sure that my home was protected. I found them online, and I have been pretty satisfied. The last couple of years though a few of my sensors haven't been working and they wont come out to repair them so I don't know what tot do. The price is pretty fair, which is why I am keeping them. The service has been fine, I just wish they would make the repairs to my sensors. I give them a 7.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Cheryl & Kirby Haley Austin, TX

We were previously with ADT and were unhappy with them, so we wanted to continue with a service, which is when we decided to go with Protect America. The've been great so far. The only problem is that technical support isn't available all night. Once it gets late, their phones shut down and you have to text them. Sometimes it's kind of hard to diagnose the problems when you're texting with someone.

8 years ago

star star star star_border star_border

Belinda G Mendoza

Phone rep was supposed to help me install a new sensor on my back patio door. He really didn't know what he was doing. It took an hour of putting in the same code about 8 times. Finally, we go it to work but it took an hour.

4 months ago

Reply from Brinks Home Security

Hello Belinda, thank you for your feedback regarding your experience. We understand it took longer than anticipated, however, we are glad to know that your concerns were resolved. . -Paul H.

Aug. 11th, 2025

check_circle

Verified Customer

star star star star_border star_border

Blake

there customer service is usually available and quick to respond but it takes a while for them to debug system issues (they don't seem to know their own products as well as they should). additionally i find their e-chat feature extremely annoying since they time you out after <1 minute of inactivity

5 years ago

Reply from Brinks Home Security

Hi Blake, Thank you for the feedback. At Protect America we’re always looking for new ways to improve. Please let us know if we can help answer any other questions you may have about your system.

Apr. 10th, 2020

check_circle

Verified Customer

star star star star_border star_border

Dave Reynolds

At first I was told that all the equipment is free.then later I was told that there is a one time fee of 250.00. Now I have spent between 7 and 8 hundred dollars and the system is still in it's infancy. Disappointed that I made the call , really

5 years ago

Reply from Brinks Home Security

Hi Dave, We appreciate your feedback. To improve your experience as a customer and answer any questions you may have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Apr. 8th, 2020

check_circle

Verified Customer

star star star star_border star_border

anonymous Chillicothe, OH

We had an alarm go off at 4 a.m. and customer service was closed so it's hard to getting help at that time. They should keep customer service open 24/7. The equipment works good but of the equipment they sent me two parts were faulty.

5 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. At Protect America we’re always looking for new ways to improve. To answer any questions you have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

check_circle

Verified Customer

star star star star_border star_border

L. Caluag

Poor service Hard to get thru if you're trying to call them.waiting for an hour To call you back to trouble shoot if you have problem with the equipment.some of their technical support are not knowledgeable enough to fix the issue

5 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. To better improve your experience as a customer and answer any questions you may have with your equipment, please reply via "Private Response" with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

Feb. 26th, 2020

check_circle

Verified Customer

star star star star_border star_border

J. Kemp

I am a 72 year old female (w/major health issues) and did not know they would NOT have a person come out and install it until all was signed(by computer). They shipped it out to me immediately, but it sat here in the box for weeks until I had to attempt to install it.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for reaching out to us. To better improve your experience as a customer, please leave us a “Private Response” with the name and address associated with your account. Once we verify you as a customer, one of our team members will reach out to you with assistance with your installation.

Dec. 10th, 2019

check_circle

Verified Customer

star star star star_border star_border

Rebekah Williams

Setup was easy. I feel safe and protected. Unfortunately, the main panel volume is too low. I turned it all the way up. The only resolution was to offer me another product to buy for $100. That was not within my budget considering I just purchased the home security system.

6 years ago

Reply from Brinks Home Security

Hi Rebekah,
We appreciate your response and glad that you and your family feel protected. To review your account and go over the options available, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Sep. 12th, 2019

check_circle

Verified Customer

star star star star_border star_border

Chara Mendenhall, MS

Every time I call in and need their help, they help me. I am still learning how my security system works. I wish they had better sensors and I could set my own interval. It gives me peace of mind, I think it is pretty good quality.

6 years ago

Reply from Brinks Home Security

Appreciate the positive feedback, Chara!

Aug. 13th, 2019

check_circle

Verified Customer

star star star star_border star_border

A paroongsup Woodstock, IL

I like the alarm system but the camera are not that great picture wise and I don't understand why I alerts don't come on when someone pulls in the driveway when the camera is pointed to it. Also my front door sensor keeps showing open even though it isn't

6 years ago

Reply from Brinks Home Security

Hey A - Thank you for your feedback. We're sorry to hear that you find the image quality to be sub-par. If you have a chance, could you please reply via 'private response' with the full name and address associated with your account? A member of our team will reach out to you and help you troubleshoot your current notification issue once we know how to contact you. Thank you again for your feedback and we look forward to speaking with you!

May. 23rd, 2019

check_circle

Verified Customer

star star star star_border star_border

Scott Stevens

Customer service is really slow but they are really attentive whenthey finally do get around to calling you back. Need more instruction videos for doorbell and camera installation. Took me and a Prtect America rep more than an hour to get my camera working. Would have helpful to have better instructions in advance as yo what yo be ready for.

6 years ago

Reply from Brinks Home Security

Hey Scott - Thank you for your feedback. If you need further assistance, please reply with the full name and address associated with your account. Once we know how to get a hold of you, a member of our team will be in touch to help with any additional issues you might have with your system. Thank you again for your feedback!

May. 9th, 2019

check_circle

Verified Customer

star star star star_border star_border

Otis Henrietta, NY

Sometimes the doorbell works and sometimes it doesn't work. They could have given me a little bit more information about how the system goes in and out. They also didn't tell me they would automatically be billing my credit card, they didn't let me know it was an automatic thing. They billed me before asking how me service was.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Nickolas Sacramento, CA

Right now my office door window is not working. I had sixteen sensors in my old home and they all worked fine, but in my new home I have had to replace two of them already. I do like the portability of the system and whenever I call the person who I talk to is able to take care of the issue I am calling about.

6 years ago

Reply from Brinks Home Security

Hey Nickolas - This must be frustrating for you. We're sorry to hear that your office door window isn't working as it should. When you have a chance, could you please reply via 'private response' with the full name and address associated with your account so that we can investigate the issue and correct the situation? Thank you again for your feedback and we look forward to hearing back from you.

Apr. 26th, 2019

check_circle

Verified Customer

star star star star_border star_border

Patsy Cordova, TN

The equipment seems cheap, when it is hot, sometimes the sticky things fall off the window and therefore my alarm goes off. I do like that it is wireless and it is less money than the others I checked. Customer service always answers my questions.

6 years ago

Reply from Brinks Home Security

Hey Patsy - When you have a chance, could you please reply via 'private response' with the full name and address associated with your account so that we can investigate the issue and correct the situation? Thank you again for your feedback and we look forward to hearing back from you.

Apr. 26th, 2019

check_circle

Verified Customer

star star star star_border star_border

Darrel C.

It took 3 different shipments to finally get all the equipment to set up our system. Had to talk to Customer Service 4 times to finally get the system labeled right on their end to identify the right windows and doors. Setting up the system was a hassle and the cost is a lot more than expected for equipment and monthly charges.

6 years ago

Reply from Brinks Home Security

Hey Darrel, we’re sorry to hear that getting our equipment set up was a hassle for you! We strive to make the installation as easy as possible. If you need any assistance with anything, please feel free to DM us on here and we’ll be sure to get you some help! Thanks and please let us know if you have any questions!

Jan. 11th, 2019

check_circle

Verified Customer

star star star star_border star_border

Shellie West Columbia, SC

Every time I've called, they've been very helpful. The camera barely works and it's hard to connect. I like the fact that I can look on the app and the security system from my phone. I wish I could be able to upgrade the equipment sooner then when my contract is up.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Canzida

They are easy to reach, and they respond quickly. It's the best price and serves the purposes I need. It would be nice if they had the camera and if the equipment was installed by someone else, I don't like having to install it myself.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Bryana Koffman

They have easy to use instructions, but I didn't like the way they behaved when they called in to talk about price and promotions. I said "okay" and then apparently, I must have signed up from that. They are probably the second cheapest out there.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Mavis Chiwandire Frederick, MD

They were very helpful in the beginning. Everything works as it should except the app, which doesn't work at all. I've called them and tried to get it to work, reset it, and now I've just given up on the app. They're easy enough to install, but it does seem pretty high at premium to pay each month.

7 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

check_circle

Verified Customer

star star star star_border star_border

Keyanna Hardeman Jonesboro, GA

I feel like I was told a lot of things to do in my initial chat, and then come to find out it was different. The sensors won't stay in place, they say the door is open when it is closed. I keep getting false alarms when nobody is in the house and the motion sensors are going off.

7 years ago

Reply from Brinks Home Security

Hi Keyanna, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

check_circle

Verified Customer

star star star star_border star_border

Saint Cate'S Route 66 Folk Art Cathedral Yukon, OK

It was more difficult to install than I was led to believe. The equipment draws a lot of electricity. It costs me about $180 a month for electricity which seems crazy. I don't get alerts when it's not working, and you have to have WIFI to get the cameras to work.

7 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

check_circle

Verified Customer

star star star star_border star_border

Maranda Walker Lebanon, TN

The monitoring part is excellent, but the customer service needs improvement. We moved, our service was supposed to be stopped. It was not and I received call about an alarm. I am still receiving bills for a service I no longer have.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Ophelia Butler Maricopa, AZ

Right now I'm not completely happy with customer service. When I got my contract with them, they said that the amount I would pay monthly would not change. So far it has gone up by about 6 more dollars than what they said it would. Other than that it has worked well so far.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Andrade Fallbrook, CA'

I chose them because they offered good pricing and coverage. The equipment is great, but their customer service could use a little work. It's hard to speak to someone to rectify issues. It's not really reasonable for a security company to put you on hold as long as they do.

8 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

Brinks Home Security Reviews

Summary of Reviews