Name: UnitedHealthcare
Rating: 2.3

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Carolynn West Jordan, UT

Had UHC for a year and didn't really have troubles with them. My preference on doctors and hospitals were not covered under them so we decided to switch when open enrollment came again.

5 years ago

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Janna Gilbert, AZ

UHC has covered us for about 5 years. They are a good company, I just feel that the coverage is so limited in spite of how high our rates are. For people who are generally very healthy, who don’t make very many claims, we pay a lot of money every month!!

5 years ago

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Shelene Cooley Gilbert, AZ

All insurance has skyrocketed in price the last few years. But if you have to pay, we want a great service. They do a great job with customer service. We have never had a problem finding a provider.

5 years ago

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Foote Queen Creek, AZ

The health insurance is not bad. The doctors I use are associated with UHC too. Really the only issue I have was the prescription cost. I know that different places charge different amounts, but sometimes it seemed the price was high.

5 years ago Edited September 14, 2021

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L Gilbert, AZ

I’ve had UHC a few times over the years and I really had a positive experience. They provided quality services at quality facilities and most of my doctors were contracted.

5 years ago

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James Crawley New York, NY

I've had United health insurance for several years now and have generally been happy. Most providers take United and they have good programs that incentivize you to get annual check ups and to be healthy. More good than bad.

5 years ago

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JRosa Lehi, UT

United has decent policies. What impressed me most was their mental health policies; all appointments with a counselor are 100% covered. Definitely check them out

5 years ago

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Becky Skabelund Sandy, UT

United Healthcare's HSA website seems very limited and archaic to me. It's hard to find all the information I look for. They also do not approve medications I need to function at work, so I have to pay for those out of pocket. It seems the pre-authorization process will never be successful for certain medications for anyone.

6 years ago

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Scott Creager Fort Wayne, IN

United Healthcare insurance sucks. Poor customer service. My Dr ordered 2 medications and they were not covered on my plan. All they care about is money in their pockets.

6 months ago

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Chris Hartley Lahore, PB

Worst Experience ever with Receptionist on their main office. Rather transfer call she hung up with "Do your research and then call" This is ridiculous.

6 months ago

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Ann A New Haven, CT

I’ve had great experiences with United Healthcare. They cover what they promise.

9 months ago

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michael AUDISIO Phoenix, AZ

The worst health insurance company ever. Cant get ahold of a customer service rep without wait 30 minutes. Poor information given out to clients about co-pays. m no knowledge on the part of reps. Delay approvals for needed procedures waiting for you to die so they dont have to pay. Would never ever sign up with this company again!

1 year ago

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JEAN VAVRA Waxahachie, TX

Without my knowledge, UHC put me under a different company. When I went to make an appt with a doctor, I was informed I wasn't "in network". The final straw was when I received a statement from the "new" company for $300.00. UHC could not explain to me how I was under the new company. BE WARE OF FISHY EXPLANATIONS....

1 year ago

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Tonja Christopher Philadelphia, PA

The customer service representatives are horrible and not well trained plus communication is very bad as most if not all are from a foreign country so English is not their first language. Every issue takes close to 1 month to rectify I really regret getting this insurance and it's only been 2 months.

1 year ago

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jram79

Becareful they will lie to you.. I had humana getting $75 for healthy benefits united called me said I would get $100 to switch to them so I switched now only gives me $40 a month. When I call them tell them what happened they say o well sorry. It says $40 nothing they can do

1 year ago

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Lisa Hines Memphis, TN

My mom has aarp united healthcare. She is in the hospital and her doctor had to battle with them to pay the hospital bill and allow her to stay in the hospital. I am so disappointed. When I get calls they seem so concerned about my mom.

1 year ago

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Kevin Yeung Braintree, MA

I recently just started to have United Healthcare as my insurance provider because of my new job. I have diabetes and declined my Ominpod Dash Diabetes management system. I dont think this insurance really cares about the health being of us. Just another money grabber.

1 year ago

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Sandra Benitez Chicago, IL

Be aware of this insurance. !!! They don't want to pay anything. Not even preventative care. They left me with more than $10 000. Didn't pay a penny. They go around to net pay even benefits like colonoscopy.we pay cash. This is a scam!!!!! They want your premium $550 /month for 1 person.

1 year ago

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Steve R Sevierville, TN

United Healthcare Medicare Advantage had very few dentists in our city. Our dentist just called to say they will no longer accept our plan. The only practice left specializes in kids but takes adults, only with wait of months for appointments. It must be a really lousy plan if nobody wants to accept it.

2 years ago

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LAYLAH AND AZAIYAH BRAIDING SHOW Linden, NJ

If people are saying this is a good company for your health needs they lying. They deny really important medical needs for clinical findings such as blood work. How can a doctor do their job without proof a person have a condition. It’s so many things I can say but boy I’m gonna change them as a emergency.

2 years ago

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Trista Mcclure Auburndale, WI

$700 for $6500 deductible and there are always surprise bills. It’s cheaper to pay cash than use insurance for prescriptions and counseling. Also, this company got more than a billion dollars from tax payers, you’d think they hire someone to answer the phone.

2 years ago

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Joseph Kilian Bloomfield, CT

I wish I could leave negative Stars still waiting on a ride over an hour late going to make me late for my appointment also they promised me I would lose nothing switching to their plan but now I am receiving all kind of doctor bills that I never had before run run run this company is not what they claim

2 years ago

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Ti Owe Sterling, VA

Just signed up with them through Healthcare.gov. It is HARD to get someone online, their info is confusing and they send you to different departments to get a straight answer. I asked for a manager 3 times and got placed on hold for over 5 minutes each time. I'M DONE WITH THEM!!!

2 years ago

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Gene Hennigan Houston, TX

Have had UnitedHealth over 25 years. They have been a great provider. Wide selection of Drs and hospitals.

2 years ago

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Rebecca Lester Salem, VA

Company has given me coverage that other companies would not provide. Agents are always very helpful.

2 years ago

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Eddie Sparks Costa Mesa, CA

Have always provided great health care and gone the extra steps to assure we are being taken care of. Great personnel.

2 years ago

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kickstart Phoenix, AZ

Absolute total and complete garbage. We had an HMO dental plan and the only available dentists were the WORST and it literally saved us NO money. Hours and hours on the phone spent with them trying to get answers and we never got any that made sense. DO NOT GET THIS INSURANCE!

3 years ago

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Ivette Ruiz Charlotte, NC

Uhc is total garbage, they think its ok to stop paying for meds bc of the cost to them and also they think they can pick what dr u should see and what location. They are horrible insurance com and all about the money factor and not the care.

3 years ago

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Nancy Greenberg Fort Myers, FL

This company offers excellent health insurance coverage. They are very reliable in payment to my providers.

3 years ago

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Douglas Clements Waterloo, IL

The absolute worst! Senior management at this company must all be morons to allow this idiotic business practices. The customer service is like amateur hour with nothing but mentally challenged people. Even the simplest of business things are practically impossible. Senior people here sure don;t deserve their pay!!

3 years ago

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Allen Grieve Saint Louis, MO

They have been very supportive, understanding, and back me up with the finest, most timely services and information.

3 years ago

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Charlotte Giles Salisbury, NC

Excellent coverage for drugs, doctor visits, test, eye exams. Always keeping me updated on policies, etc.

3 years ago

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Gladys L Weaver Longview, TX

When I've had surgery, they paid almost everything, from the hospital bill to the doctor. I was very pleased.

3 years ago

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mary h ingram Fuquay-Varina, NC

Very good communication and helpful associates to answer all questions or concerns that I might have

3 years ago

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EAS Mesa, AZ

Horrifically incompetent staff who have no regard for our health at all. My claim was urgent and they refused to escalate the case causing me to reschedule various surgeries - my cancer is getting worse and spreading and they do not care. Worst provider on earth. Stay away - scam.

3 years ago

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Peggy

They are my Health Care provider. If they can’t answer my questions they find the answers and get back to me asap

3 years ago

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Cynthia Williams

They have paid for hospital visits, doctor visits, and dental, and co pays are reasonable and affordable

3 years ago

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marcminor Washington, DC

I have had a horrible experience with UHC. I have been going back on forth with them about paying my 2.5 son's medical bill for his ear tubes. They keep on giving me a denial of service. Horrible and difficult people! Avoid them if you can.

4 years ago

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MaryAnn Hagblom Salt Lake City, UT

Having IHC. I feel like they have more doctors that except this insurance. I’ve had no problems with them.

4 years ago

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Jim hill North Haven, CT

Worst healthcare. I have a frozen shoulder and was denied physical therapy after 8 visits. They want me to die from sleep deprivation from the pain. This healthcare is a joke. I pay them 135 dollars a week and rarely go to the doctor. The one time I need help I get denied. Stay clear of this fake healthcare

4 years ago

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John j Silsby Lookout Mountain, GA

Despite having a plan that includes dental coverage for routine care, when my dentist repeatedly submitted claims they were rejected---the stated reason usually was that I wasn't a member of UNH. Trying to obtain resolution of this problem proved impossible because of a impenetrable web of bureaucracy. Go elsewhere if you want your claims paid.

4 years ago

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Marisa A Penna Rochester, NY

They have the worst insurance my fiance is trying to get in a facility for rehab and his insurance through them only take a couple places for rehab. When I retire next year i will make sure I dont use them cuz they suck. They to get in a rehab in rochester ny and u can't

4 years ago

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Cristal Spotsylvania, VA

I'm extremely disturbed at the fact that United Healthcare stopped participating with Walgreens. I have been going to the same pharmacy for the last 8 years and now I have to change pharmacies because the insurance company decided starting October 1st that they would no longer participate with them. Insurance Companies are crooks and they SUCK

4 years ago

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Lynn Sterling Seattle, WA

I have had United Health Care for over 5 years and I can say with certainty that getting through a correct claim the first time is almost impossible. My claim this morning took 1 hour 10 minutes and it is the 3rd time I am putting the claim through.

4 years ago

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Frances Harrold

The rudest people I've ever dealt with. You are NOT doctors, you deserve to be investigated. I wonder how many people have died from denials because this company wants to play GOD, and tells the doctors what they can and can't do. I am taking this as far up as I can.

4 years ago

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Camilla williamson Findlay, OH

Refusing to pay for a 98 year olds rehab and kicking her out of nursing home with no place to go. Worst insurance on the earth. Does not cover as much as regular medicare. Please older people. do not ever get this insurance. Sad.

4 years ago

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Mike Hunt Fayetteville, NC

I have been using United Health Care for many years and they have always provided excellent and outstanding services.

4 years ago

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Erin Green Mountain Falls, CO

We called in advance to make sure they would cover my wife’s prescription before she got discharged from the hospital after surgery. They said yes then when I got to the pharmacy-denied. Doctor would have had to call in preauthorization. Horrible company and service.

4 years ago

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Jared Ferris Lorton, VA

As long don't have an HSA or need any help, it's probably fine. Online access is terrible and you have to call for assistance. I'm currently waiting for my eligible medical expense to be taxed because I can't provide "acceptable" proof of eligibility, and I don't have hours to spend to get this resolved for something that is fault of my own.

4 years ago

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Sherri West Hartford, CT

I am so upset. I had Anthem bcbs for many years through my employer. July 1,2019, my insurance co. changed to United healthcare. I am having a vein procedure done soon, that Anthem was going to cover. United healthcare denied the claim, saying it is not serious enough. Now I have to pay 4,000 for s necessary procedure.

4 years ago