Name: Ambetter
Rating: 1.1

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P McGinty Houston, TX

Their website doesn't work , there isn't a list of providers as other insurance companies have. I can't pick or change a PCP without calling Ambetter's terrible customer services. They give you doctor's that aren't on Ambetter's plan. I can't get a supervisor to speak too. I will not use them again, Molina was better.

5 years ago

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Gina Woodard Dallas, TX

THE ABSOLUTE WORST!!! I decided to go with another insurance company after I paid my first premium ( so I never had this insurance), unfortunately almost 2 months later, I have YET to receive my refund. DO NOT USE THIS COMPANY!!!

5 years ago

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Mrs Astrid John Linerode Pioche, NV

I applied for health Ins this year due to my previous inc being no longer in service. When I was billed for two months no payment was due. This was due last year due to my earnings. Now we get a payment for $3,000 for two months.

5 years ago

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Tammy Corbett Martinsville, IN

They stink! They deny any authorizations so I am forced to pay out of pocket for everything and because they deny the charge the money I am forced to pay out of pocket doesn't go towards deductible. I will pay 6 more premiums and I am switching insurance companies!!

5 years ago

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Tamara Echols Ft. Pierce, FL

This company STOLE 616.00 out of my bank account without prior authorization. When I contacted them to get the funds back, I was promised a refund by April 30th. I have a voicemail from their billing dept promising me my refund was processed. Never received it. Have disputed it with my bank now. Stay away from this shoddy company!

5 years ago

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Mama Harlingen, TX

This is second year with ambetter. This year 2018, I am paying $697.68 for me and my daughter monthly. I went allergy doctor and they denied everything. Not only this case, they pretty much denied every claim last year as well. If I pay this much for no coverage, I think I can shop better health care.

6 years ago

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Terri Cook Gilbert, AZ

I have Ambetter insurance and pay dearly every month for my insurance, plus the deductible and co-pays. They deny all my claims and will not provide any information on why they deny them. Their customer service is crappy and know nothing more than what I can see on-line. Which after the new webpage was launched is nothing.

6 years ago

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andy Portsmouth, NH

Just signed up for Ambetter and when I pick a primary care doctor from there list. I make an appointment and when I get to the doctors they tell me Ambetter will not pay their bills so they are not accepting the insurance. It is scam company with no Customer service support

6 years ago

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Chesnel Joseph Lake Worth, FL

Good service and easy premium pay online or over phone ,with them i don't pay for my medication but i don't know for future

6 years ago Edited September 14, 2021

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Danita Fisher Loganville, GA

Poor selection of providers, many of whom are subpar. Not a user friendly site and can almost never get the info on there I need. Hard to find contact info online. It's cheap-but you get what you pay for!

6 years ago

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Linda Maier Cincinnati, OH

It is a debacle!! You cannot speak to anyone in authority. There is NO TRANSPARENCY! They say your provider is in network but when you go to your provider they are not...that is called “Bait & Switch”. It is THE WORST INSURANCE PROVIDER. DO NOT give this outfit one dime.

6 years ago

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Andrew Goetsch Brownsville, TX

This is the worst I've ever been ripped off. When I tried to cancel this worthless insurance, they kept disconnecting me, failed to respond to email inquiries and said I owed for two more weeks after I finally got through. These shysters must be giving bribes to half the politicians in the country to stay in business.

6 years ago

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Sheldon Temple, TX

Worst insurance company ever . Says they cover certain things.. when it comes time they deny approval and refuse to contact me back. I have hep c . Witch always destroys your liver . Is highly contageous . But apparently my livers not damaged enough . Theyere going totaly against what every doctor wants to do to treat me.

6 years ago

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Kaitlin Windley Spring Creek, NV

Do NOT give them your information online... trust me, their quotes are outrageous.. you don't want this company .. next thing you know they are sending me my 900$ bill... When i called to get it sorted out I was hung up on, transferred and put on hold 3 times and never spoke to anyone. I have never been treated so poorly by any company.

6 years ago

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Andrew Stoner Mission, KS

Terrible customer service. If they don't have an answer for you, they'll drop your call and transfer you back to the main customer line without any warning. Also seems like they're incredibly new as we've had multiple issues with hospitals being able to submit bills to them even hospitals that are reported to be in-network by Ambetter.

6 years ago

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Kathleen Brown Mountain Home, AR

Still no welcome package. Can't look up my anything on their website. Took my money quickly. This is a terrible company for anyone in Arkansas. I will be 65 in June & so happy to cancel this terrible excuse of a Health Insurance Company then. Do not use this company they just take your money. They wouldn't pay for anything except flu shot.

6 years ago

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Mark Chapman Saint John, IN

This company is horrible we have made 5 requests for insurance cards & details of the plans. Nothing is ever done the reps seem to not know the plans to be able to explain them Or help they just keep saying in tomorrows mail. Well tomorrow never get here.

6 years ago

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Melissa Heffernan Atlanta, GA

Bottom line I cannot get into see any Dr. I was given Drs names and numbers that are incorrect as well! Given the opportunity I would never choose Ambetter again! Even if other plans are more expensive go with them it is worth it!!

6 years ago

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Trey Noran Boulder City, NV

Run quick a scam company, NO ONE EXCEPTS THIS SCREWED UP INSURANCE. AND I MEAN NO ONE FROM DOCTORS TO PHARMACIES, SPECIALITY DOCTORS. I WANT MY MONEY BACK ASAP......WHICH IS ANOTHER PROBLEM AS THEY HAVE SO MANY COMPLAINTS YOU CAN'T GET THROUGH TO A CUSTOMER SERVICE REP. AS I WAITED 3 HR ON HOLD THEN HUNG UP!!

6 years ago

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Roberto Miami Beach, FL

More than a month I have paid my first insurance installment, quite expensive I may add, AND I STILL DON'T HAVE A PCP!!! These people will not answer calls, respond to emails and they won't even message you back within your own account. They take your money, rob you, and leave you for dead.

6 years ago

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Jack Austin, TX

Their website has over 20 Otolaryngologists listed. None of them accept Ambetter. I called to find a provider and after a 30 minute wait was told that they can't get any info from their system. I asked to escalate and was told they would get me to someone. After 10 minutes of dead air they disconnected the line.

6 years ago

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Ian Katz Roanoke, TX

This company is the worst insurance company i have ever had the unfortunate please to deal with. The customer service reps are arrogant, they cover nothing and won't even let me cancel my policy. They juts continue to bill me while they deny every single claim I have made. Thanks Obama! I would give zero stars if it was an option.

6 years ago

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Veronica Morales Cicero, IL

THIS IS BY FAR THE WORST COMPANY EVER! VERY UNPROFESSIONAL & they need a prior authorization for every single thing. They were extremely rude to my doctor when she was trying to get me approved for a medication that I need. Their plans suck as well! They deserve a -0. Im so glad I finally was able to get rid of them.

6 years ago

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ziggy Chicago, IL

This is a SCAM! In just a week they already made 2 deductions on my checking account. When I try to contact them nobody is anwering my phone call, and I've been calling them for 2 days now and still no answer. I also been to 5 doctors all of them did not accept this bogus health insurance because they never heard about this insurance.

6 years ago

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G.Mostafa Columbus, GA

They have the absolute worst customer service I have ever come in contact with, you can't even get someone to answer the most simple questions. They just transfer you around and everyone says the same thing and then you get hung up on.

6 years ago

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Ryan Auburn, WA

BUYER BEWARE. As you go shopping for a plan for next year beware that the silver plans are a joke. Its basically a catastrophic plan in a silver coat. If you go to the ER you will have to pay the entire deductible of around $6500 before they start paying a dime. Don't say you weren't warned.

6 years ago

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MVK Riverview, FL

Only use them as a very last resort. They do not offer any providers on their plan, website is inaccurate and the customer service is nonexistent. Very uncomfortable with the providers and Ambetter with the lack of knowledge they have.

6 years ago

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Pix Smith Arlington, TX

Terrible record keeping, intentionally drags their feet adding new providers. Mine has been waiting on them for over a year, and they keep saying, "30 days." Coupled with deceptive practices and advertising, as well as pricing to force other carriers out of the market, these folks ought to be first one jailed for fraudulent behavior.

6 years ago

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Kayla Fort Worth, TX

DO NOT BUY. It is a sham, no one takes it and they refuse to give you a doctor that is remotely close to you. I live in a major US city and they assigned me two different PCPs in smaller towns 45-60 minutes away from where I live. I live literally 1 mile from the city's "hospital district".

6 years ago

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William Sayer Auburn, WA

Do not recommend this company to anyone. They don't contract with any emergency Physicians which means they don't have to pay the bill. Then they offer to file a grievance which as I was told " basically just notes that you are unhappy with how the situation was handled.". I wouldn't let anybody I care about elect to get treated like this.

6 years ago

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Shirley

I had a mammogram as part of my annual physical in February. A mammogram is a covered service to be paid at 100% based on their PPO rates. My mammogram provider was on their PPO list. Now they are denying the claim based on I received the service out of network without preauthorization and the bill was submitted late.

6 years ago

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Iris Avalos

I called for a quote , I spoke with an agent name Ramon, he asked a lot personal questions , and after that he offered me a policy for 600 .00 . I asked him if is for the whole year , he states no, a monthly rate. Extremely rude and giving me the run around. I regretted calling this people, waste.

6 years ago

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Pegi

Florida coverage is terrible! They give you a list of providers and then when you call it's either the wrong number or they don't accept the insurance. Avoid at all cost if you live in Florida… I'm just waiting till I can enroll in different coverage.

6 years ago

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Mary Mission, TX

I am member of your insurance and I hate it.....started paying for my insurance in January and now it is June and I have not gotten any of my diabetic medications approved by insurance....I have tried several other drugs like Invokanna X-r but I could not tolerate it....so I hate to say your insurance SUCKS!!!!

6 years ago

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teri clevenger

I agree with Mindy! The Healthcare Marketplace switched me over to Ambetter when I moved, telling me Sarasota Memorial Hospital and my primary doctor were both in-network......neither accept Ambetter ! Be aware the Marketplace does NOT have accurate info. (Sarasota Memorial Hospital, also, does NOT accept FL Blue Select plans).

6 years ago

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Reverend Christapher McDonnell Plano, TX

AmWorse insurance doesn't cover anything. They denied my daughter's ER visit, show 10 times more doctors than actually take their worthless "coverage", and those doctors have 2-3 month waiting periods. You're actually better off to pay the fine than get scammed by this company.

6 years ago

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Taxpayer.

This insurance is a joke .got a basic wellness test done only to get a bill from labcorp after the fact? . I bought this insurance because I am self employed, the last doctor commented that I was on welfare? No wonder NOTHING is covered. Can we say scam???

7 years ago

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Sarah

Absolutely the worst company I have ever worked with. Incompetent employees with hidden information. If you talk to 10 reps and ask the same question, you will get 10 different answers. Everyone is "sorry" but nobody can help. What this company is doing to people is WRONG!

7 years ago

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Gregory T Mobley Gainesville, GA

Ambetter was a real mistake that I regret. First, there are no doctors in my area and second their communication is poor making it impossible to cancel the policy. They just keep charging me and charging me even after talking with a rep from the government healthcare and Ambetter. Figure I'll eventually have to get a lawyer.

7 years ago

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Edward Perkins Irving, TX

100% of my premium is covered by my ACA tax credit. HealthCare.Gov says my out of pocket is $0 per month, yet Ambetter is requiring I pay my full premium and then some. HealthCare.Gov says that I have coverage, yet Ambetter says I don't. I've tried reaching out to them and nobody has been able to help. Literally a ripoff. Scam alert.

7 years ago

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Julie Hildahl Bainbridge Island, WA

I have been trying for two months to cancel. This insurance premium has doubled and no longer covers my Dr. or clinic. Have made several phone calls both to Ambetter and the market place. I have dates,times and names of people I have spoken with. Even a confirmation number of cancellation. Frustrated.

7 years ago

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JD

They don't have any specialist within 200 miles of my area. They have a full list on their website but none of the Doctors listed accepts the insurance and/or their number is out of service. They are not doing anything to help me.

7 years ago

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Beth Barmettler Gilbert, AZ

This is THE WORST SERVICE I HAVE EVER USED. I wouldn't even know what the plan coverage is like, because there are constant complications between them and the Healthcare marketplace. I call an average of 3 times a week to get assistance, and each time there is a new complication. SAVE YOUR TIME AND MONEY AND LOOK ELSWHERE.

7 years ago

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elizabeth swann Irving, TX

I have tried to make an appointment with doctors that are listed on the Ambetter website as being in the network. ALL doctors that I contacted have said they don't accept Ambetter. GO SOMEWHERE ELSE FOR INSURANCE!! YOU'LL BE GLAD YOU DID!

7 years ago

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Yvette Berry

I sent my first payment in December 2016 still today haven't received my Insurance card, nor a packet. I called them and still nothing. I called the doctors they have online and non take this insurance. I been getting a run around. I need a better insurance that's not about the money only.

7 years ago

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ally Austin, TX

Receiving calls and email for coverage that I DID NOT SIGN UP FOR including bills saying my account is "past due" Have spend over a half hour now trying to cancel. This is a huge time waste and very unethical. Auto enrolled from the healthcare marketplace. Total scam. Just because of this practice alone I would not use Ambetter in the future.

7 years ago

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laura Atlanta, GA

this insurance company is the worst!!! I being talking to so many people and waiting for so long for a refund that they promise me and nothing gets done. managers don't do anything about it and the service is horrible. I'm definitely changing to another insurance company

7 years ago

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SHEBIA WILLIAMS-LYNCH Mcdonough, GA

Ambetter has been nothing but trouble since I enrolled in 2015. They constantly tell you one thing and all of a sudden your being charged a whole different amount for premium. It's like they decide what you pay. I'm tired of this insurance

7 years ago

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Audrey Gilbert, AZ

This is all impossible. This company took my premium payment and is now harrassing me to pay it again. No information about the plan. No ID card. Can't get on the website to find anything out. No one to contact. Absolutely worthless. Thank you President Obama!

7 years ago

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amy Phoenix, AZ

LIARS. I AM DISGUSTED HOW YOUR CUSTOMER SERVICE TREATS PEOPLE. YOUR TEAM IS ALWAYS OUT OF COMPLIANCE AND WE ARE FILING A FORMAL COMPLAINT. DYSFUNCTIONAL AND COMPLETELY USELESS AS A HRALTH INSURANCE. I WILL SEE YOU IN FEDERAL COURT

7 years ago