Name: Ambetter
Rating: 1.2

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Lam truong Snohomish, WA

I made payment for my mom already. But when i checked payment history. I still saw the amount i still owe them for a month. Even i called them, they said that i paid already. They didn't update my profile. Until now, i haven't received the invoice for April and the bill for May. I am not really sacrified with this company.

9 years ago

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Savitha Cincinnati, OH

Customer Service do not give you the right information.Every time you contact they provide different answer. Customer service is not professional or cares to make sure you are helped. Payments do not reflect on your account on time. phew..the list goes on- Savitha

9 years ago

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Denise Brooks Decatur, GA

Please don't waste your time with this company. While the premiums are lower so is the level of service you receive. This is the worst company I have ever had the displeasure of working with. Customer service is non existent. I cant say enough bad things about this company, please save yourself the time and headache.

10 years ago

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Corinne Tampas Atlanta, GA

Worse than awful. I have paid every month, yet in the past year I have had my insurance suspended twice and canceled once. Fortunately, I have not been sick in the past year, so I haven't used my insurance, but .... they have made me absolutely crazy with their billing.

10 years ago

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laurie Bentonville, AR

can't get straight answers, i have been calling for 6 months. Each person who answers gives different answer. I was told the Problem was resolved 3 months ago, only to find out 2 weeks ago that it was not. Still can't get answers.

10 years ago

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Beth Burton Toledo, OH

This is a terrible company, it dropped me twice for not paying, when I did pay and the money came out of my bank account. My husband who was on my account as a representative for me was rudely treated and told he couldn't get any information.

10 years ago

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murfday College Station, TX

If monthly premiums were more reasonable, I would have nothing to complain about. EOB are clear and they have a good incentive program to develop healthy habits.

5 years ago

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Natalie Gatten Columbia, MO

Ambetter customer service is not very good. I had to call several times trying to figure out if a particular service would be covered by my insurance and each person that I spoke with had a hard time finding it or had no idea what I was talking about.

5 years ago

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Anthony

Shame on you. I just read an article on NPR about your carelessness in the case of a client who needed therapy desperately, and all you did was give him the runaround. Absolute shame on you and whoever this Giovanni is.

1 year ago

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Tara Snyder Marshall, MI

I have alopecia, an auto immune disease where my hair falls out. This company won’t let me have a simple steroid, let alone a legitimate medication. Scam. Do. Not. Get. This. Insurance.

2 years ago

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rick hearn

Government Bait and Switch backed company. The worse customer service in the world, reps not able to answer simple questions due to the fact they have awful English speaking abilities. Would not use under any circumstance

2 years ago

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Kara Ralston Belton, SC

Absolutely awful, I was in a head on collision and wheelchair bound they refused to pay for my wheelchair. Now they're trying to come take the wheelchair I'm literally sitting in. It wouldn't let me leave ZERO STARS

2 years ago

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wendy perrier Palm Beach Gardens, FL

The customer service is over seas and it is impossible to communicate with them!! You might as well speak to a raccoon. It would probably have better communication skills and knowledge.

2 years ago

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Halle Carl Carson City, NV

This is the ABSOLUTE WORST insurance. Thye lied to me, took my money, will not refund me and have canceled my plan. I havefought with them for 6 months and I am over it. I would not get insurance through them.

2 years ago

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Anna A Mobile, AL

AmBetter is an absolute joke of a company. I am a pharmacist, and every single representative I speak to at AmBetter is either lying, incompetent, or both. They are only interested in making money--not helping patients.

2 years ago

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Brutz English Barnesville, GA

ABSOLUTE CRAP! Worst decision I ever made regarding health insurance! Literally anything would be better. Deny, deny, deny services. Constantly changing approved providers! A never-ending hassle! GARBAGE! ABSOLUTE GARBAGE!

2 years ago

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Nicole Mccoy Plano, TX

Horrible customer service and they cut me off every month for a day late. They are a terrible company and don’t even pay for my prescription. Not even sure why my doctor recommended them

2 years ago

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john howes Barrington, NH

Do not purchase this insurance. Terrible customer service and issues with their auto pay app that causes payments to be late and customer service did not know how to correct. Causing my payments to be late.

3 years ago

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Shelly Cantrell TX

Terrible customer service…spent more than 3 hours on hold and/or speaking with someone who had no idea what was going on. In the end, they did not honor their copay amounts listed.

3 years ago

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Ginger Bellevue Snohomish, WA

So absolutely bad. Left me on hold the first time for 40 minutes then hung up on me. The second time I was on hold for 20 minutes and they hung up. Said I hadn't paid my premium but bank verified it had been paid

3 years ago

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Me Jeffery

Took child for routine vaccination that was scheduled prior to getting ambetter. Visit denied.. Customer Service horrible.. Been trying to fix this since June & first response.. Denied.. It's now Nov..

3 years ago

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Sarah Savannah, GA

Ambetter is the worst insurance on the market . I pay $200 a month and get nothing ABSOLUTELY NOTHING COVERED . They are so uninformed one representative tells you one thing and the other the opposite omg Run

3 years ago

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Bill O

Site doesn't work ("Try again later") so you have to deal with calling for information. You have to go through layers and layers of info just to find out if a pharmacy is covered. Idiots.

3 years ago

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Stephen Eldred Portsmouth, NH

Absolutely useless service. Fully paid my premiums but they block collection of meds at the pharmacy because "the computer has a glitch". Spent 4 1/2 hours over 2 days on hold. No resolution. Total crooks.

3 years ago

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AK Kilani Frisco, TX

many of the PCP listed on Ambetter value 32 site say they no longer accept this plan. Many other listed PCPs do not accept new patients even though the site mentions "accepting new patients"

3 years ago

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ambettersuck

Would leave zero stars if I could. Every single time I use my health care for anything covered, it is denied until I dispute it. They're even disputing the telehealth provider linked to on their own member portal.

3 years ago

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Elizabeth Larson Tulsa, OK

DO NOT USE THIS COMPANY. there are virtually no providers. No mammography available. Listed providers either do not offer mammograms or are out of business. SCAM! Taking my tax credit of $787/month and providing NOTHING!!!

3 years ago

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Madwoman Broken Arrow, OK

I needed total knee replacement but couldn't get them to preauthorize the surgery. I think that they don't care how much people hurt, just constant delays with this insurance company

3 years ago

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Sun Rise 45 Dallas, TX

It's a very bad customer service you have to speak with strange people not related to issues of insurance,out maybe in the Philippines or Africa I mean it the worst insurance by far

4 years ago

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Dana Zhou Tempe, AZ

You really should avoid using this insurance. Incorrect provider informations, poor customer services, limited network availability. By all means, you should avoid this insurance company.

4 years ago

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Rodney Rouse

Not worth 1 Star. Horrible customer service. Horrible claims administration. Best advice is to pay attention to what Ambetter members have to say, then make an intelligent decision. RUN AWAY from this company!!

4 years ago

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roger smith Chattanooga, TN

If you care about your health. Do not!!! I repeat do not even consider using Ambetter.. complete joke. You will spend more ti me trying to get authorizations and Absolute horrible customer service

4 years ago

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David Tanner New Orleans, LA

The WORST customer service I've ever dealt with. Would rather visit dentist and that's no BS. Or talk to Verizon customer service. Minimum 51 minute wait and P,As are like pulling teeth

4 years ago

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JR Rocky Top, TN

Worst company ever for health insurance, will not approve any medical supplies needed for someone who has been type 1 for almost 30 years, don't choose this company for your needs

4 years ago

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Barbara Luma Mableton, GA

This insurance is terrible. I got health dental and vision but I could not find any providers or dentists who accept it. I had to cancel it right away and wasted my premium payment.

5 years ago

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Steve Pitman St. Petersburg, FL

I had ambetter for a year,and that was a year too long,I could not find a doctor or pharmacy who accepted a better,their website was useless,to put it simply a better is a ripoff and a joke

5 years ago

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J Houston, TX

Horrible service from customer service, already called 6-7 times for the same issue and they just say to call the Doctor, call the pharmacy. The point is they just don't want to pay for the medication!! Just want your 💰.

6 years ago

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Peter M Rosenfeld Plano, TX

Zero Stars. They charge high premiums, then don't pay claims, leaving you stuck with collections of bills they refused to pay. Very unethical and fraudulent company. They ought to be put out of business.

6 years ago

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Stephanie H. Porter, TX

I'v never been happier with an insurance company. Ambetter has come through for us MANY times.

6 years ago

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Rich B. Raleigh, NC

I would rather chew glass while stabbing myself in both eyes with knitting needles than deal with AmBetter. The hold times are egregiously long. The customer service is virtually non-existent. The mistakes are rampant.

6 years ago

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JN Prescott, AZ

Worst coverage I have ever had. I broke my back and they would not approve an mri because the doctor didn't provide my physical therapy regime. Well my regime was being lucky to get out of bed. Stay away............

6 years ago

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Patrick Ritschel Slidell, LA

Giving 1 star because it's the least allowed. They will delay and deny claims until you can no longer collect. Seriously right out of hollywood movie script. Do not enroll with this company. You will be sorry.

6 years ago

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W W Chattanooga, TN

do not pick up this insurance if you have preexisting conditions because they will drop you without even giving a reason. Don’t sign up for an insurance company this widely disliked period. They are scum and scam artists.

6 years ago

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Mike Phoenix, AZ

One of the All Time worst, website don't work, misleading and/or no doctors in the network, they exist only to collect the premium, and do not understand how they stay in business.

6 years ago

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Terry D

Not sure who is the biggest crook, Ambetter or the Healthcare Marketplace. Lost coverage for 2019 after correcting a document error of THEIRS 3 times, now they say they can't reinstate unless I pay nearly $800

6 years ago

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JBouffant San Antonio, TX

They told me my ZIP and DOB info was wrong and I NEVER get that stuff wrong. I strongly suspect they lied. Then they put me in a run-around over that to delay and deny covering the hospital claims. TOTAL GARBAGE company

7 years ago

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S Las Vegas, NV

I still got high bills, they charge you for being over weight, and high deductible that i had to pay towards at prenatal appointments, this is not a good insurance for expecting mothers.

7 years ago

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S North Las Vegas, NV

My husband and I live in North Las Vegas and we are very satisfied with AMBETTER.

7 years ago

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D Lapmardo Scottsdale, AZ

Terrible service, terrible policies. They refused to pay legitimate claims, resulting in Collection agencies filing claims against me and ruining my credit rating. DO NOT trust Ambetter with your health insurance.

7 years ago

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cheryl kumiski

Horrendous! They told me that my GP was in their roster, she was not. Then they gave me a list of dr.s to call but none were GPS. The website had issues and they were not helpful. The dr I have now through them is inept.

7 years ago