Name: Ambetter
Rating: 1.3

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Edward Perkins Irving, TX

100% of my premium is covered by my ACA tax credit. HealthCare.Gov says my out of pocket is $0 per month, yet Ambetter is requiring I pay my full premium and then some. HealthCare.Gov says that I have coverage, yet Ambetter says I don't. I've tried reaching out to them and nobody has been able to help. Literally a ripoff. Scam alert.

8 years ago

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Julie Hildahl Bainbridge Island, WA

I have been trying for two months to cancel. This insurance premium has doubled and no longer covers my Dr. or clinic. Have made several phone calls both to Ambetter and the market place. I have dates,times and names of people I have spoken with. Even a confirmation number of cancellation. Frustrated.

8 years ago

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JD

They don't have any specialist within 200 miles of my area. They have a full list on their website but none of the Doctors listed accepts the insurance and/or their number is out of service. They are not doing anything to help me.

8 years ago

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Beth Barmettler Gilbert, AZ

This is THE WORST SERVICE I HAVE EVER USED. I wouldn't even know what the plan coverage is like, because there are constant complications between them and the Healthcare marketplace. I call an average of 3 times a week to get assistance, and each time there is a new complication. SAVE YOUR TIME AND MONEY AND LOOK ELSWHERE.

8 years ago

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elizabeth swann Irving, TX

I have tried to make an appointment with doctors that are listed on the Ambetter website as being in the network. ALL doctors that I contacted have said they don't accept Ambetter. GO SOMEWHERE ELSE FOR INSURANCE!! YOU'LL BE GLAD YOU DID!

8 years ago

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Yvette Berry

I sent my first payment in December 2016 still today haven't received my Insurance card, nor a packet. I called them and still nothing. I called the doctors they have online and non take this insurance. I been getting a run around. I need a better insurance that's not about the money only.

8 years ago

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ally Austin, TX

Receiving calls and email for coverage that I DID NOT SIGN UP FOR including bills saying my account is "past due" Have spend over a half hour now trying to cancel. This is a huge time waste and very unethical. Auto enrolled from the healthcare marketplace. Total scam. Just because of this practice alone I would not use Ambetter in the future.

8 years ago

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laura Atlanta, GA

this insurance company is the worst!!! I being talking to so many people and waiting for so long for a refund that they promise me and nothing gets done. managers don't do anything about it and the service is horrible. I'm definitely changing to another insurance company

8 years ago

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SHEBIA WILLIAMS-LYNCH Mcdonough, GA

Ambetter has been nothing but trouble since I enrolled in 2015. They constantly tell you one thing and all of a sudden your being charged a whole different amount for premium. It's like they decide what you pay. I'm tired of this insurance

8 years ago

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Audrey Gilbert, AZ

This is all impossible. This company took my premium payment and is now harrassing me to pay it again. No information about the plan. No ID card. Can't get on the website to find anything out. No one to contact. Absolutely worthless. Thank you President Obama!

8 years ago

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amy Phoenix, AZ

LIARS. I AM DISGUSTED HOW YOUR CUSTOMER SERVICE TREATS PEOPLE. YOUR TEAM IS ALWAYS OUT OF COMPLIANCE AND WE ARE FILING A FORMAL COMPLAINT. DYSFUNCTIONAL AND COMPLETELY USELESS AS A HRALTH INSURANCE. I WILL SEE YOU IN FEDERAL COURT

8 years ago

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Matthew Perez

Literally no one any where around me accepts this insurance. The Provider list on their website is horribly outdated. I called the nearest 20 places listed for general medical service, and for mental health services. Not a single place I contacted actually accepted this insurance.

8 years ago

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Pawel Lijewski

I received automated voice mail stating that I had been mandatory enrolled into ambetter health plan. Called back and listened to the list of automated prompts. No option to speak with Customer Service. I'm currently abroad so I don't have to pay the medical insurance but who knows how many times I'll be threatened by ambetter or other companies.

8 years ago

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Wyatt Decatur, GA

Fundamentally horrible customer service. Website has countless broken link, no contact information, and login password reset does not work, and autpay did not work and my coverage was dropped. Hours of my life wasted and was not covered. Look elsewhere than Ambetter!

8 years ago

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Colin Denton, TX

Paid my first month premium after enrolling on on marketplace. Payment went through and they took my money per checking bank statement. I got an email saying I havent paid and so I called customer service and they dont see the payment although they took the money per my bank account.

8 years ago

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Paul C. Atlanta, GA

Monthly payment was made timely, but USPS delayed delivery which caused account suspension. I was lead to believe making immediate payment over phone would enable claim reimbursement. After having the payment processed and account revival, Ambetter refuses to process claim. This is fraud! Stay away!

8 years ago

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Tweetyb Driftwood, TX

WHATEVER YOU DO...DO NOT BUY THIS INSURANCE FROM THIS COMPANY NO MATTER WHAT KIND OF "DEAL" THEY ARE THROWING AT YOU! PEOPLE, YOU WILL BE SORRY YOU SIGNED UP WITH THIS COMPANY. THEY TAKE YOUR MONEY BUT REFUSE TO PAY YOUR CLAIMS!!! BUYER BEWARE!!!

8 years ago

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Alejandro Espinosa Miami, FL

You could take between 25 to 30 minutes to check status of claims and appeals. Representatives verify information and then transfer your call to where you need to verify information once again. Hold time for reps to check status could take up to 10 minutes.

8 years ago

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daniel morrison

they have a hard time getting providers there list of providers is out of date never can find a real list call them and they have to try an find one an dont pay there bills read the real review and that is the biggest conplaint service is bull crap

8 years ago

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Ryan Quimby Marysville, WA

False advertising. I have been calling around for two weeks now, directly from their list of 'providers'. Dozens listed, but none of 'their providers' are accepting new patients with Ambetter insurance. Several have stated problems being compensated from Ambetter, so they no longer want to deal with them.

8 years ago

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Sheila

I tried to cancel this insurance because I wasn't eligible for it. They told me 3 different times that my refund was in the mail. When I called the 4th time to check on it, they said that they never said that I would be given a refund. The fact that they lied 3 times was even worse than not getting the refund.

8 years ago

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ac Streamwood, IL

Had a PCP for 9 months that I never used. Called the doctor one day only to be told I am not covered. Called two other doctors, one didnt answer and one told me once they heard what insurance I had that "they were busy and would call me back". Never called back. Terrible insurance. Im going to miss them like a bad rash.

8 years ago

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Herp Lasnam Winter Haven, FL

I have used this insurance company for a year now and they have the worse service I could imagine. I will share just one example of their ineptitude: I have requested a card four separate occasions and have yet to receive even a print out! Just one example of one of the more simple problems ive encountered from ambetter insurance.

8 years ago

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Luisa Serrato Lynnwood, WA

This insurances is the worst they keep telling me that my insurance is canceled but they keep asking me to make my monthly payment.....WTF.....every time you try to call and get an answer they said that they are gonna fix the problem but they never do!!!!!!! DON'T GET THIS INSURANCE!!!!!!

8 years ago

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Rebecca Jacksonville, FL

AMBETTER is the absolute worst. I have MS and they have denied my Copaxon medication 4 times. They are also dragging there feet in approving my MRI and there billing department holds your payment check for 10 days. I have never been so unhappy with a Health Insurance the only thing this place does correctly is take your money.

8 years ago

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lucy Seattle, WA

Dealing with this company has been a complete nightmare. Hours spent on the phone, money spent on a plant that wasn't even activated, the list goes on and on. Please use a different company if you can, its worth the extra money to get a different company.

8 years ago

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Lisa Pitts Hollywood, FL

Been trying to get my oxygen and supplies for 3 months through this ins.every time I call they need more information from Dr.have been jumping through hoops very disgusted in a few things getting tired of doing g their job for them!!!

8 years ago

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L MAddox Fayetteville, GA

They have screwed up my insurance every month since I have had it. They aren't excepted anywhere but yet I am supposed to pay a montly premium plus 20%every time I go to a doctor. My montly premium has been screwed up every month and I just get the run around and asked if I can call back in 3 days. No help at all.

8 years ago

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Jessie Depa Elmwood Park, IL

This insurance is a big joke, have to wait two months to get my ID card and after making payments upfront for 18 months I get my card. they were trying to steal one full month payment. Doctors from their list want accept AMBETTER, I am paying for nothing cant get even regular wellness check-up.

8 years ago

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Jessie Depa Elmwood Park, IL

This one is fake insurance company in six months I can` get regular physical check-up doctors from the list will not accept if they here AMBETTER. I`m without insurance for another 6 months till next enrollment. Why marketplace allows it?

8 years ago

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Victoria Gautier

We are actually sueing ambetter for how terrible there service and help is. Even though we have been enrolled for 5 months and paying our bill we just now have coverage. Impossible to find a dr. Once you do you cant get your prescriptions even at wallgreens.

8 years ago

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Emily Brown La Grange, IL

they send out your bill with less than 7 days to pay, or you are under their `grace period' where they dont have to cover you. They lock you out of your online account when you try to pay online. Their list of doctors dont exist or dont participate. AVOID

8 years ago

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R Knox Hampton, GA

Directory is not current. Can't find a doctor that even takes this insurance. Just mentioning the name to an office you can hear their reaction of how bad it is. Thought it was great to have insurance SUCKS that I can't use it!

8 years ago

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Lam truong Snohomish, WA

I made payment for my mom already. But when i checked payment history. I still saw the amount i still owe them for a month. Even i called them, they said that i paid already. They didn't update my profile. Until now, i haven't received the invoice for April and the bill for May. I am not really sacrified with this company.

8 years ago

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Savitha Cincinnati, OH

Customer Service do not give you the right information.Every time you contact they provide different answer. Customer service is not professional or cares to make sure you are helped. Payments do not reflect on your account on time. phew..the list goes on- Savitha

9 years ago

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Denise Brooks Decatur, GA

Please don't waste your time with this company. While the premiums are lower so is the level of service you receive. This is the worst company I have ever had the displeasure of working with. Customer service is non existent. I cant say enough bad things about this company, please save yourself the time and headache.

9 years ago

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Corinne Tampas Atlanta, GA

Worse than awful. I have paid every month, yet in the past year I have had my insurance suspended twice and canceled once. Fortunately, I have not been sick in the past year, so I haven't used my insurance, but .... they have made me absolutely crazy with their billing.

9 years ago

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laurie Bentonville, AR

can't get straight answers, i have been calling for 6 months. Each person who answers gives different answer. I was told the Problem was resolved 3 months ago, only to find out 2 weeks ago that it was not. Still can't get answers.

9 years ago

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Beth Burton Toledo, OH

This is a terrible company, it dropped me twice for not paying, when I did pay and the money came out of my bank account. My husband who was on my account as a representative for me was rudely treated and told he couldn't get any information.

9 years ago

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murfday College Station, TX

If monthly premiums were more reasonable, I would have nothing to complain about. EOB are clear and they have a good incentive program to develop healthy habits.

4 years ago

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Natalie Gatten Columbia, MO

Ambetter customer service is not very good. I had to call several times trying to figure out if a particular service would be covered by my insurance and each person that I spoke with had a hard time finding it or had no idea what I was talking about.

4 years ago

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Tara Snyder Marshall, MI

I have alopecia, an auto immune disease where my hair falls out. This company won’t let me have a simple steroid, let alone a legitimate medication. Scam. Do. Not. Get. This. Insurance.

1 year ago

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rick hearn

Government Bait and Switch backed company. The worse customer service in the world, reps not able to answer simple questions due to the fact they have awful English speaking abilities. Would not use under any circumstance

1 year ago

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Kara Ralston Belton, SC

Absolutely awful, I was in a head on collision and wheelchair bound they refused to pay for my wheelchair. Now they're trying to come take the wheelchair I'm literally sitting in. It wouldn't let me leave ZERO STARS

1 year ago

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wendy perrier Palm Beach Gardens, FL

The customer service is over seas and it is impossible to communicate with them!! You might as well speak to a raccoon. It would probably have better communication skills and knowledge.

1 year ago

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Halle Carl Carson City, NV

This is the ABSOLUTE WORST insurance. Thye lied to me, took my money, will not refund me and have canceled my plan. I havefought with them for 6 months and I am over it. I would not get insurance through them.

1 year ago

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Anna A Mobile, AL

AmBetter is an absolute joke of a company. I am a pharmacist, and every single representative I speak to at AmBetter is either lying, incompetent, or both. They are only interested in making money--not helping patients.

1 year ago

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Brutz English Barnesville, GA

ABSOLUTE CRAP! Worst decision I ever made regarding health insurance! Literally anything would be better. Deny, deny, deny services. Constantly changing approved providers! A never-ending hassle! GARBAGE! ABSOLUTE GARBAGE!

1 year ago

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Nicole Mccoy Plano, TX

Horrible customer service and they cut me off every month for a day late. They are a terrible company and don’t even pay for my prescription. Not even sure why my doctor recommended them

1 year ago

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john howes Barrington, NH

Do not purchase this insurance. Terrible customer service and issues with their auto pay app that causes payments to be late and customer service did not know how to correct. Causing my payments to be late.

2 years ago