Costco is a well-known brand across the United States and in many parts of the world. To add to its retail products, it has Optical centers in a number of its warehouses. Costco Optical is a full-service eye care and eyewear provider. It provides access to appointments with an eye doctor to identify prescriptions and a team of opticians to help customers find the perfect pair of prescription eyeglasses, sunglasses, or contact lenses.

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The Good

Pricing
Prescription Eyeglasses
Designer Sunglasses
Contact Lenses
Eye Exams
Discounts
Variety of Top-Selling Lenses
Eye Care Products

Pricing

Costco Optical has become known for its pricing. Though complete pricing is not specifically listed online, the median cost of frames, lenses, and protective coatings is about $180. This is not by any means the lowest price on the market, but it is lower than a number of other eyeglass providers.

Prescription Eyeglasses

The Costco Optical department wants each customer to successfully find the perfect pair of glasses. The following recent features have been made available to better cater to the needs of Costco Optical customers:
Wider front — Frames are made with extra space between each of your temples.
Curved temples — To provide extra headroom to the wearer, a slight temple curve is provided to make sure that the glasses fit perfectly.
Narrow bridge — For those who need a little bit extra bridge support the narrow

Designer Sunglasses

If you are looking to purchase a pair of designer sunglasses but don't want to pay full price for them, Costco Optical sells a number of designer brands for lower prices than the original retailers. The following are some of the brands sold by Costco Optical:

Kirkland Signature
Balmain
Fula
Hobie
Kate Spade
Maui Jim
Oakley
Ray-Ban
Serengeti
Vera Bradley
Vera Wang
XOXO

Contact Lenses

Unlike many of its competitors, Costco Optical sells contact lenses in addition to its prescription eyeglasses and sunglasses. Contacts can be ordered online streamlining the purchasing process. The following brands are currently available for sale online:

Acuvue
Air Optix
Avaira
Biofinity
BioTrue
Clariti
Clearsight
Dailies
Freshlook
Kirkland
MyDay
Optima
Proclear
Purevision
Soflens
Ultra

Eye Exams

One of the challenges of purchasing eyeglasses online or from a retailer is the need to sit down with an ophthalmologist or optometrist and have an eye exam. Costco Optical has hired a number of optometrists to help with vision and eye health exams. This is a service that a number of online retailers are unable to provide. Exams take place at or near your local Costco warehouse. As part of this appointment, the optometrist will check your eyes for astigmatism as well as help identify your prescription. If you would like to schedule an appointment with an eye doctor, you can do so on Costco Optical's website.

Discounts

Costco provides good prices for those who purchase in bulk. In order to maintain this reputation, Costco Optical offers $30 off of a second pair of glasses purchased at the same time of your first purchase.

Variety of Top-selling Lenses

The eyeglass industry offers a number of different lens options to fit the needs of a wide variety of eyeglass wearers. Customers can work with an optician and/or an ophthalmologist to find the perfect lenses for their prescription and personal needs. Costco Optical has a number of different lenses available for sale. They include the following:

HD Progressive Lenses — These lenses help provide high definition vision at any distance. They come with an anti-reflective treatment and are custom made for your prescription and frame selection.
Bifocal Lenses — With a separating line in the middle, bifocal lenses are made to help with both near and distance vision.
Single Vision Lenses — For those who only need lenses to correct one distance, the single vision lens are a great choice.
Polarized Lenses — The polarized lenses protect your eyes against glare and also block 100 percent of UV rays. For an additional cost, they can be made with a silver, gold, or blue mirror coating.
Transitions Photochromic Lenses — Transition lenses provide users with both prescription eyeglasses and prescription sunglasses. These lenses are perfectly clear while you are indoors and begin to darken immediately upon exposure to the sun. They also help protect against harmful blue light, reduce glare, eye fatigue and strain, and block 100 percent of UV rays. A specialty drivewear version of these transition lenses is also available helping reduce excess light and optimizing color contrast. They activate to a copper color which helps enhance color recognition and depth perception.
Blue Anti-Reflective Treatment — Blue light rays are known to disrupt the natural sleep cycle and in some cases damage the retina. The blue anti-reflective treatment helps reduce damage to the eye and allows beneficial blue light to pass through for increased clarity.
Anti-Reflective Treatment — The anti-reflective coating is used to sharpen visual performance, reduce eye fatigue and reflections at night, and decrease the amount of reflection that others can see on the surface of your lenses.
Multi-functional Lens — These lenses are similar to progressive lenses. The difference is that the intermediate reading area is much larger than it is in progressive lenses. This helps maintain a comfortable head posture while working at a computer and can help reduce eyestrain, tired eyes, and headaches.

Eye Care Products

In addition to prescription eyeglasses, sunglasses, and contact lenses, Costco Optical also sells the following eye care products:

Lubricant eye drops
Lens cleaning tissues
Redness reliever eye drops
Multi-purpose solution
Multi-purpose disinfecting solution

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The Bad

Online Shopping
Scratched Lenses
Distortion in Lenses
Poor Quality Coatings
Long Wait
Customer Service
Must Have a Membership

Online Shopping

When you are looking for eyeglasses, one of the most important factors is being able to select frames that you like. Costco Optical does not provide a section on its website allowing customers to see all of its frames. If you would like to shop for frames, you will need to go to your local Costco warehouse. We hope that Costco Optical adds a frames inventory to its website soon.

Scratched Lenses

Recent Costco Optical reviews have mentioned frustration with lenses getting scratched easily. This has been attributed to cheap materials being used on the lenses. If you have been prone to scratching your glasses in the past, Costco Optical may not be a good idea for you.

Distortion in Lenses

Some customers have mentioned that their glasses have been distorted on the sides of the lenses. Some thought it might be due to an astigmatism, but the majority felt that the lenses were very poorly made, causing a number of problems. A number of these customers stopped using the glasses all together as they felt it was even more damaging to their eyes.

Poor Quality Coatings

The most common complaint found in Costco Optical reviews is that the coatings put on the glasses to protect from blue light, UV rays, etc. have begun peeling shortly after purchasing the glasses. Some have peeled from the sides, while others have begun peeling from random places in the middle of the lenses. This has made wearing the glasses very difficult and frustrating.

Long Wait

There have been a number of complaints about the wait time at Costco Optical centers. If you are planning to go to a physical location to get help from an optician with your glasses, plan to be there for a good amount of time. Some customers have waited for anywhere from 30 minutes to over an hour.

Customer Service

Costco Optical reviews have not been very positive when discussing customer service. Not only have customers waited for long periods of time, but they have felt that the customer service representatives have not been very helpful. Customers who have returned glasses or tried to discuss issues with recently purchased glasses have not been pleased with the efforts made to solve the problems.

Must Have a Membership

In order to purchase eyeglasses from Costco optical, you have to have a Costco membership. If you do not have a membership and do not want to purchase one, you will need to look elsewhere for your eyeglasses.

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The Bottom Line

If you shop at Costco, this is a great way to kill two birds with one stone. If you do not currently have an eye doctor and need to find out what your prescription is, you can do this after purchasing your groceries. If you are on a tight budget, it may be beneficial to look at a couple other companies to see if you can find a price that is better for you. If you are worried that you will damage your glasses easily, you also might want to look for a company that provides quality protection coatings.

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User Reviews

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248 Reviews

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David Crooks

I don't have insurance so thought i would try Costco Optical. I went through the process of selecting a pair of prescription glasses and the employees were great in assisting me and also offering their opinion on size, fit and looks. I got my glasses one week later and they were great. I was most impressed with the customer service during fitting adjustments. I would especially like to thank Corina who was able to give me the best fit on a pair of glasses that I've ever had. All in all, the glasses seem to be good quality, the lenses are excellent, the price less than half from other outlets and the customer service is second to none, largely due to Corina's outstanding assistance. A bigger selection would be the only thing i would recommend.

6 months ago

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David L Bologna

My new go to stop for all of my optical purchases for my family and me. The staff are great and very professional. The quality of the glasses and selection are five stars. Let's not forget the price's are far below what I use to pay.

4 months ago

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David

I needed to get progressive lense glasses and did not know how to go about this. Costco optical was very helpful with my questions, offered many different frame styles and walked me through the whole process. Highly recommended!

7 months ago

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Stephen Bruner Redding, CA

This is my first experience going to the optometrist in Cosco, specifically redding California . It was a great experience. The optometrist Amy S was super knowledgeable. Explained and went through in detail ,what I'm going through in relation to my eyes why there doing what there doing and what to expect etc. By far the best experience I have ever had going to a eye doctor. I left more educated when I left , than when I arrived. As far as choosing glasses , Jen G was also super kind and knowledgeable and made it an enjoyable experience.

10 months ago

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Dudes World

Costco Optical likes or dislikes Costco Optical is a department within Costco Wholesale, a membership-based warehouse club. Costco Optical provides a range of eyewear products and services, including eyeglasses, contact lenses, and prescription sunglasses. They offer a variety of frame styles and brands to choose from, including both designer and budget options. One of the advantages of Costco Optical is that they often provide competitive pricing for their eyewear products compared to traditional optical retailers. Costco members can take advantage of discounts and promotions on frames, lenses, and contact lenses. Additionally, Costco Optical typically offers a satisfaction guarantee and provides warranty options for their eyewear products. Another benefit of Costco Optical is the availability of licensed optometrists on-site in many locations. They can perform eye exams and provide prescriptions for eyeglasses or contact lenses. However, it's important to note that eye exams may require an additional fee. Customers generally appreciate the value and affordability offered by Costco Optical, as well as the convenience of being able to get their eye exams and purchase eyewear in one location. However, like any retailer, experiences can vary, and it's always a good idea to research and read reviews specific to your local Costco Optical location before making a decision. Remember that this information is accurate as of my knowledge cutoff in September 2021, and it's possible that Costco Optical's services and offerings may have changed since then.

1 year ago Edited July 3, 2023

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Henry Goldman Montclair, NJ

I have for decades been going to the full range of moderate to expensive eyeglass stores, sometimes getting pairs I loved and sometimes not. Often losing them to my great grief and serious loss to my wallet. A pair of progressive lenses and another pair of Rx sunglasses and I was spending $1000 with insurance and a discount. I figured the price was worth paying compared to the risk of getting a poor set of glasses from a place not Costco. I couldn't have been more wrong. I got a pair of progressives and a pair of progressive sunglasses for a total of $320 at Costco and I'm delighted with their quality. The lenses are better than the glasses I bought for more than $500 at the medium-priced store in town. The vision is clear and crisp, the sturdy cool store-brand Kirkland Signature frames averaged less than $50 with two-pair discount. I had filled my prescription elsewhere so I can't vouch for the optometric services, which are inexpensive. The quality and low prices of the operation makes vision insurance unnecessary if you're on Medicare,

1 year ago

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jgeebiz Provo, UT

I have found that the lens at Costco are sturdier than many you get at Target, Walmart, and especially at Lens Crafters. I have a degree in vision care several yrs ago so I have different perspective on things. Many times people do not take care of their lenses such as cleaning them properly using a cloth instead of Kleenex. Putting them in a case instead of leaving them out. Even the way you take off your glasses makes a big difference as to how they will hold up. I have never worked for Costco but have worn glasses all my life and have had many of them break or scratch really bad. The pair of glasses I am currently wearing I have had for almost 4 yrs and only now are starting to show wear. I would highly recommend Costco glasses over many others hands down.

1 year ago

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Richard Astley Nampa, ID

Needed to get glasses for my 92-year-old dad… I had dad in the car with me but I did not take him in to the store because it was cold and windy out, he uses a walker and was running very low on energy that day…. I took his existing frames and new prescription into the optical department at Costco in TF… Andrew was the employee that helped me… I told him what I needed and that I could get dad into the store, but it would be difficult and would take some time… Andrew said not to worry that he could get dad, his new glasses without having him come into the store… well, Andrew made three separate trips into the parking lot to visit with my dad and take measurements for the new glasses…WOW! I have not witnessed customer service like that in a very long time! I never expected curbside service, but Andrew definitely went above and beyond to take care of my dad and get him his new glasses…. Thank you Andrew and I will definitely be a lifelong Costco customer…. My dad was really touched and could not say enough nice things about Andrew and his customer service skills…..

1 year ago

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penny young Slidell, LA

I’ve worn glasses my entire life. From cradle to grave, this was the best experience and the best product I’ve ever had. The eye Doctor who completed my exam was outstanding and my prescription is spot on accurate! This is the best I’ve been able to see that I can remember. The outstanding customer service didn’t end with the eye Doctor. The customer service reps were patient, thorough, honest, and all of them had the best disposition for customer service. I cannot thank them enough nor can I relay just how well I can see again!! Not only have I always simply gave my eyes time to adjust but I became accustomed to squinting to see anything at a distance. The world is now crisp and clear! Thanks to all of you who helped both me and my wife; you’ll never know how much you’ve added to our world!!

1 year ago

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AliceNYC New York, NY

I had a great experience with Costco Optical! I had just received a less-than-ideal pair of eyeglasses from another well-known, pricey company. I took my new prescription to Costco Optical on a friend’s recommendation, after checking out the reviews online. The eyeglasses I got at Costco were perfect in every way. My lenses are progressive, and they are perfect—no sharp lines of demarcation or blurriness. As with any good optical dispensary, if you were to experience any problems with fit or vision, they will work with you to fix it. I had never been in a Costco, but I purchased a membership (necessary to get eyeglasses at Costco Optical and well worth it, as the total cost for these glasses was far less than half the price I paid recently at another well-known company). Also, I took in frames that I had purchased elsewhere. There was a very small charge for doing so (I believe it was $28). Again, the total price of my eyeglasses, including Costco membership, was FAR less than the price of other optical dispensaries. I recommend checking out at Costco Optical for your eyeglasses or contact lenses.

2 years ago

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Karen Hickey Hillsboro, OR

I am so excited to get my new prescription at Costco. The service was excellent. I picked up my new glasses yesterday. I bought two pairs of prescription glasses one being sunglasses. I've been wearing glasses for over twenty years. I've never had prescription sunglasses. I'm thrilled. I will never buy glasses from my optometrist again way too expensive and poor quality. The entire Costco prescription glasses experience was perfect, to say the least. The turn around time for two pairs was less then two weeks. I paid over 500.00 at my optometrist for just lenses. At Costco I bought two complete pairs of prescription glasses for under 400.00. lesson learned.

2 years ago

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JimS. Palm Springs, CA

Costco is the only place I will ever buy my eyeglasses. Did you know that most vision insurance plans, the reason they steer you to their “in network” providers, is because the vision insurance also owns the optical store chain? The optical store is obscenely overpriced, which is why your glasses come out so expensive even though you think you’re saving money staying “in network”. It’s a total scam. Costco has a great selection of frames in all price ranges, including Costco-brand frames and designer frames. The only difference is the hugely lower cost. “Ah”, you say, “but they’re not in my provider network”. Who cares? Buy your frames and glasses totally out of pocket, submit to your vision plan as an “out of network” claim. You won’t get the same allowance, but you don’t need to. The cost can be as much as 50% lower and your net cost out-of-pocket after your claim is reimbursed will still be WAY lower. And they even DO accept some insurance plans. Don’t get suckered by your vision plan. There’s a reason they send you to the providers they do— they OWN them!

3 years ago

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Totally satisfied Indianapolis, IN

I recently purchased a pair of glasses at Costco in fishers. I spoke to a young lady at the desk and was told the exam would be $49 and my progressive, transision, no glare, scratch resistant everything you can get lenses would be a mere $160. I chose my frames that were only $60. They even had semi-frameless titanium for $60. All included an unbelievably low price of $270 with no insurance involved and no tax. That's less than I paid in the 80's. Last pair I purchased a year ago was $600+ and I was never really satisfied. The exam was very thorough and Doc. Jennings was wonderful. Very nice and knowledgeable. It took only 4 days to receive my glasses and they are the best I have ever had. The 2 lady's I talked to during my 2 visits were very sober and not very personable at all. Not mean but not pleasant. Spoke only when required. Other than that a great experience. I will go back as long as Costco offers this service.

5 years ago

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Kimberly LeBaron Delta, UT

I use Costco Optical to check my lense persceiption and purchase contacts and glasses. I am really happy with my experience there. It’s nice to be able to combine a shopping trip with an optical appointment all in one place. I have been to Costco Optical in many different locations and all the staff have been very professional, helpful, and polite. My appointments were fast and stress free. The have several different contact brands and will recommend the best one for you. And I love their selection of glasses. I got a very cute, trendy pair for $50. But there are all kinds and shapes. Coscto Optical is awesome.

5 years ago

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Lorena Korbel Las Vegas, NV

I have enjoyed using Costco after I had an insurance change which forced me to use Costco optical. Now I don't know why I haven't used them for years! The opticians are knowledgeable and guided me to the correct sized frames for my small face. I had never even known there were sizes before!!

9 months ago

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Rima Ghoz Sydney, NSW

Best exotic had for optical service at Costco Optical Centre in Casula. Stuff are knowledgeable, reliable and friendly. I was really impressed by Delfina who spent time ensuring the right measurements for my multifocal lenses to have the best custom lenses for my prescription. Highly recommend. Thanks Delfina

11 months ago

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Herman Mercado Rocklin, CA

Optical at Roseville, California: On October 11, 2023, I visited this place to order a prescription glasses. I would like to send my appreciation to Rhonda, the Optical Technician who helped me find glasses that fit my face shape. Rhonda spent time with me trying to find glasses that I would be comfortable wearing. Her demeanor is outstanding and very professional in all ways. I couldn't help myself writing this review for I received satisfactory supervision by Rhonda. Thank you, Rhonda!

1 year ago

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Dora De Andrade Norwalk, CT

Today October 14,2023. I went to Norwalk, CT Costco to buy my first pair of glasses in my 60 years of age. I went a little nervous and undecided. Fortunately, I found the most profesional, kind, patient and friendly representative who helped me along the way to take a decision I expected to be very difficult. His name is LUIS R. I will recommend him to all of you. You will find a profesional and empathetic young person.

1 year ago

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FAIGA BENNETT Manlius, NY

I thank the Camillus, NY Costco Optical Department for providing the store with the best two wonderful Licensed Opticians, Teddi and Marcia. I have a slight problem with fitting glasses. These to opticians worked with me until I was totally satisfied. Thanks to them they made my prescription glass purchases an easy process. Thank you again Teddi and Marcia for your expert knowledge and patience to get my fitting 100%.

1 year ago

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Sherry Betts Apache Junction, AZ

I used Costco Optical for the first time this year. It was very quick and easy to get an appointment with the on-site Optometrist. It was user easy and quick to pick out a pair of new glasses inside the store. There was a really good selection of frames. I had a hard time picking just one pair. I have had them for 3 months and wear them every day. The cost was extremely reasonable. The only draw back is that they were not ready in an hour like other places , but they were worth the wait.

1 year ago

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Liz San Diego San Diego, CA

I agree with most of what is written in this review. It must be a few years old because now Costco sale special is $50 off each additional pair. Mostly representatives are helpful but there are differences between them as some listen better than others. I think the coatings have gotten better and do not scratch as easily. My biggest gripe is that the anti-reflective coating as of May 2023 is not perfectly clear. There is a yellowish tint to it that is very similar to the blue anti-reflective coating color. My glasses purchased recently around the same time from other vendors are perfectly clear. I believe for eyeglasses of matching quality from Costco, the prices can’t be beat. My HD progressive eyeglasses were under $200 for each pair, including tax with coupon.

1 year ago

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Monecia Johnson Jackson, MS

Hello. I would like to take the time to let everyone know that Rick, in the optical department, is an awesome man. In today's world kindness is on the back burner and is rarely expressed. That is why I'd like to brag on Rick. He was not only thorough in fitting me for new glasses but he treated me with the upmost of kindness. He made my day today. Thank you Rick for being YOU! Sincerely, Monecia

1 year ago

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Lyle Granzow Urbandale, IA

Not sure what the deal is but in 40+ years of wearing glasses I have never been so satisfied. My wife told me to go check out Costco after I realized the glasses I wanted and would normally have purchased were $750. I have always purchased whatever glasses I wanted at the nicest shops in town regardless of price, but for some reason I had an open mind for a few minutes and went to Costco. Total charges were under $200. I love these glasses and maybe time will prove me wrong, but I think I will always buy glasses at Costco from now on.

1 year ago

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Donella Elsen Salem, WI

I had a problem with my eyeglass prescription (no fault of Costco Optical). I was assisted by Chris H, Optical Mgr., & Janet M, Certified Optician. Chris listened to my concern and reviewed my prescription and my lenses. As I was driving back to the store, my eye doctor called and spoke with Janet; she called me immediately and informed me that the lenses were already ordered. They arrived in a very timely fashion and were replaced at no cost. I am a very satisfied customer and will continue to shop there.

2 years ago

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Knock Knockleby Ottawa, ON

I just had the most amazing support from Dr. Philip B at the Kingston Ontario store. I had a piece of tree pollen in my eye that required a referral to see a specialist. Dr B and his wife worked until 10 in the evening and again the next day until noon to insure that his referral made it to my specialist located in Trenton. Without their persistence I would have suffered another extremely uncomfortable day. In addition, they called the next day to check on my progress. Amazing and my highest possible recommendation to all. Thanks D. M. Knockleby, CD.

2 years ago

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david duke Oakhurst, CA

I was in need of glasses. I decided to go to Costco for my exam and glasses. What a good decision. I was so fortunate to have Peter in the optical department Woodstock, Ga. help me. I was unsure what i wanted in the way of lenses and sunglasses. Peter took a great deal of time to assist me and assured me the sale was not final unless I was satisfied. I am completely satisfied! A great product at a good price. Thank you, Peter!

2 years ago

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Kelli Salt Lake City, UT

I have needed my glasses tightened up for a long time. The company I bought them from did near to nothing for a year now until they completely fell apart at Costco. I went to their ophthalmology department and asked if they could fix a screw. They ended up replacing many warped screws and taking the time to hand me back what felt like brand new glasses. I'm sold, I'll only get my next pair of glasses from Costco. Also, when you bring back your empty bottle of glass cleaner, they give you a new bottle for free. So impressed.

2 years ago

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RONALD WHITE Phoenix, AZ

Costco Optical has a great selection of frames and at a very good price. Getting my eyes checked with the optical physician in a very convenient way which took all of 25-30 minutes and then getting the prescription to step out of that office into Costco's frame department. All told, one hour of my time and less than $300, my glasses were ordered and now I wait for there arrival. A very pleasant and easy experience. Thank you Costco. Again.

3 years ago

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Anita Cleveland, OH

This was my second purchase at Costco Optical, and as usual, if was a great buying experience. I got two pairs of glasses, both designer frames, and they were only $60 each. I got the Transitions lenses in one pair and the Transitions Drivewear in the other pair. I got them in less than a week. I get lots of compliments on my glasses and I paid a fraction of what I would have paid at Lenscrafters. I used to pay 6-700 dollars there for one pair. I got two pairs for under 400.00. Can't beat that.

3 years ago

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Richard

My new frames are clearly defective and they refused to make good on what they sell. Apparently their quality guarantee does NOT exist, so BUYER BEWARE if the frames you get are flimsy and of poor construction!!!

2 months ago

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Paid Reviewer

purchased a really nice pair of eyeglasses for my mother. the quality is awesome and the price is very affordable as compared to anywhere outside costco.

6 months ago

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HMC Old Stuff

My husband and I decided to try Costco for glasses - very disappointed after less than a year. He had to go back numerous times as they didn't get his prescription right. My frames fell apart in less than a year and they don't warranty anything. The coatings are poor quality, the lenses (supposedly scratch resistant) scratch easily. Bought prescription sunglasses and they are terrible - the coatings distort colors - you see a lot of purple and green on objects that is not there. The coatings are extremely dark and despite being prescription are difficult to read through. The coatings look like they have tiny spots all over them - cleaning does not remove the spots. Went back to my eye doctor the next time and paid about the same for glasses - they are quality glass - no distortion and they warranty the coatings and well as the glasses and frames. I feel the first week and scratched the lenses and although the damage was my fault the insurance through my eye doctor covered it and they gave me a new frame and lenses at no charge. Not like Costco. They are not priced reasonably enough to buy their junk. Worth it to get high quality glasses elsewhere. And the prescription sunglasses we got from the eye doctor have none of the color reflections - good vision of color through them and no more purple and green shades on objects. You don't save enough at Costco to make it worthwhile to get cheap quality glasses..

6 months ago

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Neil Prasad Sydney, NSW

I went to Costco from Specsavers because they seemed to have a good range and the the price, I paid was very close to what I was paying elsewhere. I found a good frame and their initial customer service was good, but it all changed when I complained of headaches from the new glasses a couple of months later. Had to wait for a long while to be seen and the optometrist wanted to charge me again for another eye test and when I protested, she did it free but also found nothing wrong. She said there was nothing wrong with the spectacles and there was nothing else she could do. I also tried to get the screws tighten with no luck because the wait is always wrong. Specsaves would gladly tighten it for me despite knowing the frame was not theirs, so this year I returned to Specsavers and they have matched the price with their premium lenses. Costco has lost me because of their attitude and poor and/or non-existent customer service. I do not recommend Costco for eyeglasses.

10 months ago

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Sharon Las Vegas, NV

I used Costco Optical to purchase prescription eye glasses. Costco has a nice selection of glasses for the family including designer options. Their pricing is great with low cost options. The only thing that could be improved upon is the durability of the frames.

11 months ago

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Brian P

They are awesome. Many times its cheaper to go to Costco for glasses without insurance then it is to go to most places using insurance. Kids glasses are WAY cheaper and include more features then say Walmart or Target. Service is amazing and as long as I own the glasses, they will make adjustments for free.

1 year ago

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Allison Talbot Riverton, UT

Costco has tons of selection and has the cheapest prices for glasses around. They also work with your insurance and have discounts on multiple pairs. I've gotten my glasses and prescription sunglasses from here for years. You can always go into the store and get them adjusted or repaired as well.

1 year ago

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Jessica Zee Central, HCW

Costco Tustin branch Optical department Inefficient Optical service representative at Costco Warehouse at Park Avenue, Tustin, California. Date: Monday June 19, 2023 Time: 10:35am Pacific Time 1. Wait time was 32 minutes for picking up my prescription glasses 2. Below is a record of the interactions. I have anonymized the name of the staff members involved. - When it was my turn, I shared with the service representative that I needed to run soon. - She checked the status of my order and asked me, “are you going to shop around here?” - I responded, “I would like to pick up my glasses now as I needed to run soon. I am flying out on the next day. What’s the status of my glasses?” - She said, “it said the glasses were shipped from lab. We have abox from the lab here. If you are shopping around here, I will open the box to check for your glasses.” - I responded, “please look for it. I will wait here. I do not plan to shop.” - she reluctantly opened the box and looked through them. She came back to me and said we don’t have it in this box so maybe it will arrive tomorrow or the day after. It usually takes two days to ship. - I asked, “when was it shipped?” - she answered, “oh I would need to call the lab to ask.” - I requested, “yes please. “ - She rang the lab up and the lab could not provide her with the shippment date. - she then asked her supervisor who was standing right next to her, “the lab could not tell me when the glasses of this order were shipped. Is there a way I can check on the shippment date on the computer?” - supervisor said, “oh yes you could go into the OPS system…etc.” - the service representative did that and managed to find that the glasses were shipped the Friday before (June 16, 2023), which is more than two days ago. - I called out, “June 16 is last Friday. It’s more than two days ago so it should already be here.” - The supervisor and the representative looked at me, looked at each other, could not respond. - After a minute, someone opened the cabinet of ready glasses. And the representative found my glasses there! - The supervisor then said, “oh they must have arrived this morning.” This is a classic example of inefficiency. It is ironic that such inefficiency exists at Costco where every process designed was geared towards efficiency. Instead of using the system effectively and checking the standard storage cabinet for ready glasses, the staff took all the above steps and wasted an incredible amount of time. The 3-star rating is for the fact that the glasses were actually ready and I finally have them in my hands.

1 year ago

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Todd Chynoweth New London, WI

I started to wear glasses 15 years ago and from the start I only have used progressive lenses, I have purchased glasses primarily from Wal- Mart, I purchase one to three pair per year. earlier on in my eye glass purchasing history I purchased a few pair from Eye-mart. and only had one experience where the correction was not appropriate and that was a pair of safety glasses with polycarbonate lenses, the near correction was impossible for me to read any thing, the lenses were remade with Nikon High index lenses and they worked perfectly, to my knowledge the two lens manufacturers that my glasses were made from were Zeiss or Nikon all high index progressive. a few years ago I tried Costco Optical and purchased the high index lenses and had the same experience I had years earlier with the safety glasses with no ability to see clearly close up, so I returned the lenses and returned to Wal-Mart and the glasses there again worked perfectly. Since the lenses at Costco are so much cheaper than Wal-Mart I though I would give it a try again, so I purchased a pair of high index lenses for general use and a pair of drive wear sunglasses for in the car, once again the same situation the distance and intermediate correction were fine but the up close was impossible to se clearly, I returned them and the Associate handling the return was not happy with the situation, he made statements " we sell 200 pairs of glasses a week and they work for everybody else" and " you should not purchase glasses from Costco any more." its like he did not believe me, It is very clear I would prefer to pay $200.00 for glasses as apposed to $500.00 If you can get glasses that work for you from Costco, I would definitely recommend them, they have the absolute best pricing. if any one can tell me why I have an issue with the Kirkland high index lenses I would love to know why. her is my prescription RX Spherical Cylindrical Axis Near Add OD +2.5 -0.50 097 +2.50 OS +2.25 -0.75 092 +2.50

1 year ago

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Jeff Mansfield Tampa, FL

Great experience, helpful staff from exam to frame selection. I picked up my new glasses. I never realized my vision was so bad. I have new progressive lenses. I feel like everything is in HD. Thank you Costco Westcahase Tampa!

1 year ago

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Herbert Kober Hampshire, IL

First time ever ordering glasses from Costco. Joe was so great to work with. He guided me to pick out the perfect frames, and also informed me of special pricing, I would definitely recommend Costco optical for your next pair of glasses

1 year ago

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M B Pooler, GA

Love the glasses but wow, they were bent everywhere. Had to really adjust. I spent considerable time with assistant getting the right level and height of the bi-focal line. I wanted more bi-focal vision. When they came back, the people that made my glasses just decided or didn’t pay any attention to specifics, and DID NOT make two pairs anywhere close to my request. They are off by 4-5 mm. One pair is so low, they’re useless. I paid good money for these, it seems their lab could read order and comply. Not happy. It takes 7-10 days to re-make and I’m not patient with this again, not to mention, how long it took me to adjust them to fit right. Get it right the first time Costco. Thanks

1 year ago

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Nancy Levitt Palm Desert, CA

I have gone to Costco optical for many years. I have found my prescription glasses to be fairly priced. My reason for this review are some of the employees specifically at the Palm Desert and Van Nuys optical. I think the employees may need more breaks. Frequently, they are stalling to take the next # in the queue. They "paper shuffle". Opening and closing notebooks, organizing paper clips, picking up the same paper and moving it to another place and then putting it back. It's strange. I was just there to adjust my glasses and one employee was working so hard and her colleague was not doing anything.

2 years ago

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Sally Madsen Aurora, CO

I have never had an issue with the glasses I have gotten from Costco but today I had the worst customer service experience ever. When I got there there was one other customer sitting at the end of the counter. Both employees present were working on repairing a frame which I assumed was for her. Later I discovered it was for someone who wasn't even there, and eventually there were 5 of us waiting while the 2 of them worked on the frame. They did finally call someone else to help, and during my interaction with her (after I'd been waiting 30 mins) I learned that my glasses had been at the store a week ago and the reason I wasn't notified is that the person who helped me on order day said I wanted to be notified by email but there is no email in the file. And she assured me that day that I would be notified by text. Not only that, I called the store 3 days ago and asked about the status and was told they were not there, when they actually were. Had I known they were there earlier I would not have been caught up in that mess today. I wish I could give a separate rating for product vs customer service but I'll average it out to a 3. Product would be 5 but the customer service was really bad this time around.

2 years ago

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Heidi Central Point, OR

Dr. B has been my eye Dr for over 20yrs. My kiddos have see him too, he’s great w/kids. We’ve also seen Dr Angela B a few times, she is equally AMAZING!! Highly recommend both Drs. You won’t be disappointed with either. 😃

2 years ago

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Michelle Crane Glendale, AZ

I had to go into COSTCO for an eye exam and I had a great experience. The wait was not too long, and they even were able to get me advice about LASIK. The doctor explained everything very well to me and even helped me to find the contacts that would work for my situation. I would highly recommend.

2 years ago

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Luke Swierczynski Troy, MI

I don't think there is a more reasonably priced optical place out there. They have a great selection of eyeglasses and the in house eye exam is very convenient since you can do it right before you do your weekly shopping trip!

3 years ago Edited October 29, 2021

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Marty Blessing Fort Wayne, IN

Both my wife and I have gotten multi-focal no line glasses from them. The glasses have been OK and I haven't had problems with the anti-reflective coating. However, customer service is a weak point. When I went to get my glasses, they pulled a pair of womens glasses out of the numbered boxes and started to try to put them on me. My glasses were mis-filed somewhere and it took a while to find them. In my wife's case, the 2 week delivery turned into over a month. Costco didn't contact us when the glasses came in, so she finally called and they had been sitting there awhile. Being a membership store, they have plenty of contact information for us. The clerk blamed it on their automated notification system, which they said "doesn't work very well" . The staff is apparently too overworked to make any calls or send a text or email, despite knowing the automated system isn't working.

3 years ago

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John Penrose Alexandria, VA

The fern street crystal city costco in northern virginia is a very busy place. I never shop at that costco, too busy all the way around. This is the first time i have purchased prescription eyewear outside of my ODs office and in-office optician. Well the service at costco is very lack luster. All mechanical, get them in and get them out. “Who is next”, kinda place. I placed my order june 22. I was curious why i hadn’t heard back from them and while at another, less busy costco with an optical dept., i asked if they could check my order. She said, my order was only placed on July 1….i said it was placed on the 22nd. Oh, they forgot to fill out the paperwork and it was returned . Well, they never called me to say there was going to be a delay. I call them today, 7/8/2021 and they happened to have just arrived they said, so i picked them up. They just handed them to me and expected me to walk away. There was no trying them on. There was no looking at my fit to see how I could see through them. I don’t even think these people behind the counter are opticians because they sure as hell don’t act like it. I don’t like these “progressive” reading lenses. That is right, progressive reading glasses. I don’t think the fit is adjusted to my sight. I feel sick looking through these. I wear regular varilux progressives, but never even heard of these. I am going to go back to another costco and see if they can adjust these. If not, i might see about a refund, if they don’t give me a refund, $95 is a good lesson for going to a discount eye care place like Costco. I will pay more, but the service where I usually go and eye care are worth it.

3 years ago

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Joseph from Virginia Miami, FL

Great quality for the money and they make it easy to make a selection because they combine packages like tinting or transition etc. Just make sure that when you grab a number, you don’t wander away to shop because you have to be right there at the optical department when they call your number for service.

3 years ago

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Valerie Peterson Herriman, UT

I started purchasing contact lenses through Costco several years ago. The optical portion of their website is easy to navigate and uploading my prescription was quick and easy. They have many brands and options to choose from and I love the convenience of ordering from home. It usually takes less than a week to receive the lenses in the mailbox. Costco customer service is awesome as well and return or issues are easy to deal with.

2 years ago