Costco Optical Logo
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4.4

Overall Score

Author: Kaitlyn Short

LAST UPDATED: February 9th, 2025

Costco is a well-known brand across the United States and in many parts of the world. To add to its retail products, it has Optical centers in a number of its warehouses. Costco Optical is a full-service eye care and eyewear provider. It provides access to appointments with an eye doctor to identify prescriptions and a team of opticians to help customers find the perfect pair of prescription eyeglasses, sunglasses, or contact lenses.

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The Good

  • Pricing
  • Prescription Eyeglasses
  • Designer Sunglasses
  • Contact Lenses
  • Eye Exams
  • Discounts
  • Variety of Top-Selling Lenses
  • Eye Care Products

Pricing

Costco Optical has become known for its pricing. Though complete pricing is not specifically listed online, the median cost of frames, lenses, and protective coatings is about $180. This is not by any means the lowest price on the market, but it is lower than a number of other eyeglass providers.

Prescription Eyeglasses

The Costco Optical department wants each customer to successfully find the perfect pair of glasses. The following recent features have been made available to better cater to the needs of Costco Optical customers:
Wider front — Frames are made with extra space between each of your temples.
Curved temples — To provide extra headroom to the wearer, a slight temple curve is provided to make sure that the glasses fit perfectly.
Narrow bridge — For those who need a little bit extra bridge support the narrow

Designer Sunglasses

If you are looking to purchase a pair of designer sunglasses but don't want to pay full price for them, Costco Optical sells a number of designer brands for lower prices than the original retailers. The following are some of the brands sold by Costco Optical:

  • Kirkland Signature
  • Balmain
  • Fula
  • Hobie
  • Kate Spade
  • Maui Jim
  • Oakley
  • Ray-Ban
  • Serengeti
  • Vera Bradley
  • Vera Wang
  • XOXO

Contact Lenses

Unlike many of its competitors, Costco Optical sells contact lenses in addition to its prescription eyeglasses and sunglasses. Contacts can be ordered online streamlining the purchasing process. The following brands are currently available for sale online:

  • Acuvue
  • Air Optix
  • Avaira
  • Biofinity
  • BioTrue
  • Clariti
  • Clearsight
  • Dailies
  • Freshlook
  • Kirkland
  • MyDay
  • Optima
  • Proclear
  • Purevision
  • Soflens
  • Ultra

Eye Exams

One of the challenges of purchasing eyeglasses online or from a retailer is the need to sit down with an ophthalmologist or optometrist and have an eye exam. Costco Optical has hired a number of optometrists to help with vision and eye health exams. This is a service that a number of online retailers are unable to provide. Exams take place at or near your local Costco warehouse. As part of this appointment, the optometrist will check your eyes for astigmatism as well as help identify your prescription. If you would like to schedule an appointment with an eye doctor, you can do so on Costco Optical's website.

Discounts

Costco provides good prices for those who purchase in bulk. In order to maintain this reputation, Costco Optical offers $30 off of a second pair of glasses purchased at the same time of your first purchase.

Variety of Top-selling Lenses

The eyeglass industry offers a number of different lens options to fit the needs of a wide variety of eyeglass wearers. Customers can work with an optician and/or an ophthalmologist to find the perfect lenses for their prescription and personal needs. Costco Optical has a number of different lenses available for sale. They include the following:

  • HD Progressive Lenses — These lenses help provide high definition vision at any distance. They come with an anti-reflective treatment and are custom made for your prescription and frame selection.
  • Bifocal Lenses — With a separating line in the middle, bifocal lenses are made to help with both near and distance vision.
  • Single Vision Lenses — For those who only need lenses to correct one distance, the single vision lens are a great choice.
  • Polarized Lenses — The polarized lenses protect your eyes against glare and also block 100 percent of UV rays. For an additional cost, they can be made with a silver, gold, or blue mirror coating.
  • Transitions Photochromic Lenses — Transition lenses provide users with both prescription eyeglasses and prescription sunglasses. These lenses are perfectly clear while you are indoors and begin to darken immediately upon exposure to the sun. They also help protect against harmful blue light, reduce glare, eye fatigue and strain, and block 100 percent of UV rays. A specialty drivewear version of these transition lenses is also available helping reduce excess light and optimizing color contrast. They activate to a copper color which helps enhance color recognition and depth perception.
  • Blue Anti-Reflective Treatment — Blue light rays are known to disrupt the natural sleep cycle and in some cases damage the retina. The blue anti-reflective treatment helps reduce damage to the eye and allows beneficial blue light to pass through for increased clarity.
  • Anti-Reflective Treatment — The anti-reflective coating is used to sharpen visual performance, reduce eye fatigue and reflections at night, and decrease the amount of reflection that others can see on the surface of your lenses.
  • Multi-functional Lens — These lenses are similar to progressive lenses. The difference is that the intermediate reading area is much larger than it is in progressive lenses. This helps maintain a comfortable head posture while working at a computer and can help reduce eyestrain, tired eyes, and headaches.

Eye Care Products

In addition to prescription eyeglasses, sunglasses, and contact lenses, Costco Optical also sells the following eye care products:

  • Lubricant eye drops
  • Lens cleaning tissues
  • Redness reliever eye drops
  • Multi-purpose solution
  • Multi-purpose disinfecting solution
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The Bad

  • Online Shopping
  • Scratched Lenses
  • Distortion in Lenses
  • Poor Quality Coatings
  • Long Wait
  • Customer Service
  • Must Have a Membership

Online Shopping

When you are looking for eyeglasses, one of the most important factors is being able to select frames that you like. Costco Optical does not provide a section on its website allowing customers to see all of its frames. If you would like to shop for frames, you will need to go to your local Costco warehouse. We hope that Costco Optical adds a frames inventory to its website soon.

Scratched Lenses

Recent Costco Optical reviews have mentioned frustration with lenses getting scratched easily. This has been attributed to cheap materials being used on the lenses. If you have been prone to scratching your glasses in the past, Costco Optical may not be a good idea for you.

Distortion in Lenses

Some customers have mentioned that their glasses have been distorted on the sides of the lenses. Some thought it might be due to an astigmatism, but the majority felt that the lenses were very poorly made, causing a number of problems. A number of these customers stopped using the glasses all together as they felt it was even more damaging to their eyes.

Poor Quality Coatings

The most common complaint found in Costco Optical reviews is that the coatings put on the glasses to protect from blue light, UV rays, etc. have begun peeling shortly after purchasing the glasses. Some have peeled from the sides, while others have begun peeling from random places in the middle of the lenses. This has made wearing the glasses very difficult and frustrating.

Long Wait

There have been a number of complaints about the wait time at Costco Optical centers. If you are planning to go to a physical location to get help from an optician with your glasses, plan to be there for a good amount of time. Some customers have waited for anywhere from 30 minutes to over an hour.

Customer Service

Costco Optical reviews have not been very positive when discussing customer service. Not only have customers waited for long periods of time, but they have felt that the customer service representatives have not been very helpful. Customers who have returned glasses or tried to discuss issues with recently purchased glasses have not been pleased with the efforts made to solve the problems.

Must Have a Membership

In order to purchase eyeglasses from Costco optical, you have to have a Costco membership. If you do not have a membership and do not want to purchase one, you will need to look elsewhere for your eyeglasses.

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The Bottom Line

If you shop at Costco, this is a great way to kill two birds with one stone. If you do not currently have an eye doctor and need to find out what your prescription is, you can do this after purchasing your groceries. If you are on a tight budget, it may be beneficial to look at a couple other companies to see if you can find a price that is better for you. If you are worried that you will damage your glasses easily, you also might want to look for a company that provides quality protection coatings.

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Star Rating

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3.7

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249 Reviews

Review Breakdown

5 grade

53%

4 grade

10%

3 grade

7%

2 grade

9%

1 grade

20%

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Tom Weidner

I bought my fist pair of glasses and had no problems. I recently got my second pair and only wore them 1 day and the hinge was snapping every time I opened and closed them. I took them back because they were defective, Costco did replace the frames for free, except they put down that this was a one-time lifetime frame replacement, why should I not have this as a future option because of their defective frames. Probably will seek alternative options next time I need glasses.

1 month ago

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Neil Prasad Sydney, NSW

I went to Costco from Specsavers because they seemed to have a good range and the the price, I paid was very close to what I was paying elsewhere. I found a good frame and their initial customer service was good, but it all changed when I complained of headaches from the new glasses a couple of months later. Had to wait for a long while to be seen and the optometrist wanted to charge me again for another eye test and when I protested, she did it free but also found nothing wrong. She said there was nothing wrong with the spectacles and there was nothing else she could do. I also tried to get the screws tighten with no luck because the wait is always wrong. Specsaves would gladly tighten it for me despite knowing the frame was not theirs, so this year I returned to Specsavers and they have matched the price with their premium lenses. Costco has lost me because of their attitude and poor and/or non-existent customer service. I do not recommend Costco for eyeglasses.

1 year ago

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Rejean Nantel

Me and my wife just have our glasses made by Cotsco, in Drummondville, Quebec, Canada. My wife had already prescription and just bought the glasses. For my part I had my optical exam at Cotsco and bought my glasses there as well. Let me tell you how it went: Since I am over 65 years of age, the optical exam is free exept for one optional part which cost a minor fee of 30$ which I obviously took. They ask for the 30$ before I went to see the specialist. I thought it was weird but I went on with it- Do they think I won't pay (Why should I pay before I've had my exam?). I still kept my cool. When I saw the specialist, the first question he ask me was : What are you doing here, why do you want new glasses (and that before any prior exam). I've had glasses since I'm 13 years old, The last time I went to see an optometrist was two years ago and my presciption had change but no enough to buy new glasses. And like I said the exam is free for people my age. And of course, my eyesight had change for the worse. So what type of question was that ? (I said in my head). Afterwards, he took the exam, and I ask him some questions about the differences I had with my old prescription, three times without getting a real answer. He knew what prescription I had because someone examine my old glasses to compare. I had not a great experience with the optometrist and if ever I go back again (which I'm not sure), I will arrive with a prescription from my last optemetrist. Now that the exam was done, I chose my glass mount and had to pay, 70% deposit to confirm that I wanted them but it would be better to pay all. I, and my wife also, gave reluctantly gave a 70% deposit. Is there a law against a minum deposit, I don't know but when they ask you for such an amount you get scare, you're thinking are they going to be there next week! Still I went with it, but I was quite shocked. Not that I didn't have the money but that they do not trust their own customers to pay... I don't know what to think ! When I went back to get my glasses, they ask me to pay the remaining balance of 30% without even having seen and tries my glasses. I said no, I require to see and tried my glasses before doing it. The woman cried out loud "the customer does not want to pay" to another colleague beside her. She responde ny giving her a nod that to do as I wanted. But the harm, was done. All the other 20 customers around the counter had heard that I didn't want to pay but had no idea what was going on. I tried my glasses, there were fine and I finally paid. I don't know what type of service they give but this is the worst service I've had for many years. What is that thing they have to ask to pay without having the goods (exams and glasses). Yes I save about 33% from where I usually went to get my glasses but was all this worth it ? I felt like I was being insulted and they didn'nt even feel that was the case. It's all in a normal day of working... It's for you to answer!

1 year ago

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bonnie oliver Mt. Pleasant, SC

Very poor customer service - the specialists are more concerned about lunch breaks and the customers waiting than the customers that they are actually serving. Eyeglasses are ordered, money is paid and they don't bother to notify you that the eyeglasses are available for pick up. When you call to check on status, no attempt to check on hand products, just checked the computer that says shipped - it was actually already in the store. Upon pick up no mirror was even available to see how they looked. Price was better than the optical places, but looking elsewhere for next purchase. This store is in Mount Pleasant, SC

1 year ago

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Ron B. Burlingame, CA

I have now bought two pairs of prescription sunglasses at Costco. They are OK at first but the coatings they put on for UV protection gets an "orange peel" finish on the surface in any kind of heat. It is impossible to wipe or polish them and they become worthless. I have several other pair of sunglasses that are older and they have never had any distortion issues from heat....Someone mentioned they apply all the "coatings" in one process unlike in the past and that is when problems starting to occur. I was just in Las Vegas and the outside temp got up to 120 degrees. My sunglasses started to become unwearable as the lenses distorted.

3 years ago

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Barbara the Barbarian Elkridge, MD

I recently purchased two pairs of glasses. One pair had progressive lenses and work fine. The optician sold me on the “multifunction lenses” version with a blue coating for screen use for my second pair, which were less expensive. I thought the only difference was the coating because the optician failed to explain the difference in the lens itself as compared to the progressive lenses. He merely pointed to a laminated graphic of a computer screen. When I received the second pair, I was only able to focus by looking through the very bottom of the lenses. That made the image very blurry for reading, watching tv, walking around, and driving. So, Costco’s ”multifunction lenses” are only good for screen use while looking sharply downwards. I had to take them back for replacement with progressive lenses, for an additional $60.

3 years ago

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Not seeing so clearly now Marshall, WI

This was a second glass purchase from Costco last summer. Had the blue light coating put on this time as well as bifocal for reading. Recently noticed a “scratch” on the inside right lens. Stopped at the optical department today to see if there was anything that could be done to fix this issue. Was somewhat rudely today that A. Costco does not guarantee their glasses B. I could order a new lens for $129 C. Maybe I could take it to a regular optician and see if they could fix it Needless to say this will be my last eyeglass purchase at Costco. I will use a different provider in the future!

3 years ago

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Fooled twice Helena, MT

This is the second pair I bought in a year. The mirrors are distorted , so i get talked into glasses that seem smaller, more petite. Both times, I get home and the frames are huge, unattractive and the lenses are distorted on sides so feel car sick. I hate my glasses and can not return as Costco no longer allows returns of prescription glasses.

1 year ago

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Pamela Johnson Alexander City, AL

Their requirement that each person has to have a membership is ridiculous. I am on my daughters card and when my husband and I went to get exam and glasses, they said we couldn’t buy his because he wasn’t on the membership. Yet I could have went and bought him the most expensive item in the store and it would have been ok. What about a minor child, do they require them to have a membership? It’s just a scam to make you spend more money.

2 years ago

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marta Toronto, ON

My optometrist was on time and my eye exam went smoothly. The problem started when I went to see an optician to change lenses in my glasses. Do you know that if your glasses are over 2 years old the plastic dries up and you have to buy new frames? I do not believe a word of it and will try to change my lenses somewhere else. Who spends money every 2 years to buy new frames? This is how they try to squeeze more money from you.

2 years ago

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John J Meridianville, AL

I had a new prescription filled for 2 pairs of glasses. One pair at Costco and the other pair at Sam's Club. The glasses from Sam's are perfect. The glasses from Costco were "off" in the left eye. I returned to Costco twice and was unable to get the problem resolved. Ended up getting the Costco glasses replaced at a Sam's. I won't ever go to Costco for glasses again.

3 years ago

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Karen E. Tornese Gilbert, AZ

I have tried Costco for my prescription the coating peeling off within a year. I cant see when wearing them the peeling is so bad theirs no way I can wear them. i have had this start in 4 months,gets worse and worse. I don't clean them with anything other than a Costco glasses cloth. I also only use glasses or lens cleaner.They are the worst glasses Ive ever owned, I have a few pairs of glasses from Walmart for years no problem with this optical retailer.

3 years ago

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jindao he Los Angeles, CA

I bought two lenses from Costco Optical, the wider frame one is good fitted while the curve temples wasn't. at the beginning, I requested for same wider frame but they didn't have it in stock and recommend me another style which can not keep on my bride of nose. I was trying to get a new frame from Costco, and they did some adjustment which work for a while. but I still have the problem with this frame. is there any possible that I can fix this problem? I have bought 4 pairs of glasses from Costco in the past 3 years and I deserve better service.

4 years ago

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Deneane Robbins

Went to the eye Dr. In Costco he was very nice. The optical for the actual glasses was Costco. Never again. They do not clean very well. The glasses have never really worked good. I have been back in several times. The customer service is great the product if the lenses and the frames us my issue.

1 year ago

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Regi New York, NY

I rather go to another optical . There you will find a ok brand. Crazy waiting line to order or pick up. Bad customer service too. Never again. Devon, Greg and Yan you guys need extra help. Not ok to spend 45/50 minutes to pick up

1 year ago

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Walid Tanios Woodland Hills, CA

The reason is you are paying cash may be is good but not with insurance. With insurance is bait and switch. I always pay some where else 50 t0 60 $ but at costco same features and way cheaper frame asking more than 250$. So telling they accept your I insurance doesn't mean you paying what you can get somewhere else I have vsp

1 year ago

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KathaniJane Austen

Went today and they only had one person on the counter. The guy doing the order took forever to do one customer and did not even acknowledge me while I was standing waiting there. A simple “I’ll be right with you” would have been enough. It’s sad because usually have no problem in this branch. Staff is usually friendly and efficient.

1 year ago

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Michael Hegeman Piscataway, NJ

All they care about is to get you in and out they do not do a thorough job and they don t do eye eye dilation. I asked for a note because i have a eye astigmatism so i could get glass tint. They said were sun glasses. Were rude

2 years ago

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Dennis E White Encinitas, CA

They miscalculated the correction for my reading glasses (how hard can adding two numbers be?). The mistake required two extra trips and queue waits (Costco is 30 minutes away from me). They refused to ship the glasses to me after being told of the mistake.

3 years ago

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Serge V Sacramento, CA

Progressive lenses have very bad transition between near, mid and far sights. Reading glasses from Staples have smoother transition than at Costco. Not satisfied, since I cant wear them

2 years ago

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Karen Berendsen Brook Park, OH

i have been a member for 10+ years. 3 pr bi-focals ok but Anti-glare coating is NOT. Peels & bubbles making hard for me to see & annoying for people talking to me. Cant order without. I will go elsewhere!!

3 years ago

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Emma N. Sandy, UT

They were nice, but my prescription according to them was beyond perfect, while i went to an actual eye doctor's office and one eye is okay, the other is really bad, I didn't even notice till I tried on glasses with the correct prescription, and it wasn't from them

3 years ago

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Katie Vawdrey Sacramento, CA

Not very good. Not enough glasses options.

3 years ago