Costco Optical Logo
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4.4

Overall Score

Author: Kaitlyn Short

LAST UPDATED: February 9th, 2025

Costco is a well-known brand across the United States and in many parts of the world. To add to its retail products, it has Optical centers in a number of its warehouses. Costco Optical is a full-service eye care and eyewear provider. It provides access to appointments with an eye doctor to identify prescriptions and a team of opticians to help customers find the perfect pair of prescription eyeglasses, sunglasses, or contact lenses.

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The Good

  • Pricing
  • Prescription Eyeglasses
  • Designer Sunglasses
  • Contact Lenses
  • Eye Exams
  • Discounts
  • Variety of Top-Selling Lenses
  • Eye Care Products

Pricing

Costco Optical has become known for its pricing. Though complete pricing is not specifically listed online, the median cost of frames, lenses, and protective coatings is about $180. This is not by any means the lowest price on the market, but it is lower than a number of other eyeglass providers.

Prescription Eyeglasses

The Costco Optical department wants each customer to successfully find the perfect pair of glasses. The following recent features have been made available to better cater to the needs of Costco Optical customers:
Wider front — Frames are made with extra space between each of your temples.
Curved temples — To provide extra headroom to the wearer, a slight temple curve is provided to make sure that the glasses fit perfectly.
Narrow bridge — For those who need a little bit extra bridge support the narrow

Designer Sunglasses

If you are looking to purchase a pair of designer sunglasses but don't want to pay full price for them, Costco Optical sells a number of designer brands for lower prices than the original retailers. The following are some of the brands sold by Costco Optical:

  • Kirkland Signature
  • Balmain
  • Fula
  • Hobie
  • Kate Spade
  • Maui Jim
  • Oakley
  • Ray-Ban
  • Serengeti
  • Vera Bradley
  • Vera Wang
  • XOXO

Contact Lenses

Unlike many of its competitors, Costco Optical sells contact lenses in addition to its prescription eyeglasses and sunglasses. Contacts can be ordered online streamlining the purchasing process. The following brands are currently available for sale online:

  • Acuvue
  • Air Optix
  • Avaira
  • Biofinity
  • BioTrue
  • Clariti
  • Clearsight
  • Dailies
  • Freshlook
  • Kirkland
  • MyDay
  • Optima
  • Proclear
  • Purevision
  • Soflens
  • Ultra

Eye Exams

One of the challenges of purchasing eyeglasses online or from a retailer is the need to sit down with an ophthalmologist or optometrist and have an eye exam. Costco Optical has hired a number of optometrists to help with vision and eye health exams. This is a service that a number of online retailers are unable to provide. Exams take place at or near your local Costco warehouse. As part of this appointment, the optometrist will check your eyes for astigmatism as well as help identify your prescription. If you would like to schedule an appointment with an eye doctor, you can do so on Costco Optical's website.

Discounts

Costco provides good prices for those who purchase in bulk. In order to maintain this reputation, Costco Optical offers $30 off of a second pair of glasses purchased at the same time of your first purchase.

Variety of Top-selling Lenses

The eyeglass industry offers a number of different lens options to fit the needs of a wide variety of eyeglass wearers. Customers can work with an optician and/or an ophthalmologist to find the perfect lenses for their prescription and personal needs. Costco Optical has a number of different lenses available for sale. They include the following:

  • HD Progressive Lenses — These lenses help provide high definition vision at any distance. They come with an anti-reflective treatment and are custom made for your prescription and frame selection.
  • Bifocal Lenses — With a separating line in the middle, bifocal lenses are made to help with both near and distance vision.
  • Single Vision Lenses — For those who only need lenses to correct one distance, the single vision lens are a great choice.
  • Polarized Lenses — The polarized lenses protect your eyes against glare and also block 100 percent of UV rays. For an additional cost, they can be made with a silver, gold, or blue mirror coating.
  • Transitions Photochromic Lenses — Transition lenses provide users with both prescription eyeglasses and prescription sunglasses. These lenses are perfectly clear while you are indoors and begin to darken immediately upon exposure to the sun. They also help protect against harmful blue light, reduce glare, eye fatigue and strain, and block 100 percent of UV rays. A specialty drivewear version of these transition lenses is also available helping reduce excess light and optimizing color contrast. They activate to a copper color which helps enhance color recognition and depth perception.
  • Blue Anti-Reflective Treatment — Blue light rays are known to disrupt the natural sleep cycle and in some cases damage the retina. The blue anti-reflective treatment helps reduce damage to the eye and allows beneficial blue light to pass through for increased clarity.
  • Anti-Reflective Treatment — The anti-reflective coating is used to sharpen visual performance, reduce eye fatigue and reflections at night, and decrease the amount of reflection that others can see on the surface of your lenses.
  • Multi-functional Lens — These lenses are similar to progressive lenses. The difference is that the intermediate reading area is much larger than it is in progressive lenses. This helps maintain a comfortable head posture while working at a computer and can help reduce eyestrain, tired eyes, and headaches.

Eye Care Products

In addition to prescription eyeglasses, sunglasses, and contact lenses, Costco Optical also sells the following eye care products:

  • Lubricant eye drops
  • Lens cleaning tissues
  • Redness reliever eye drops
  • Multi-purpose solution
  • Multi-purpose disinfecting solution
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The Bad

  • Online Shopping
  • Scratched Lenses
  • Distortion in Lenses
  • Poor Quality Coatings
  • Long Wait
  • Customer Service
  • Must Have a Membership

Online Shopping

When you are looking for eyeglasses, one of the most important factors is being able to select frames that you like. Costco Optical does not provide a section on its website allowing customers to see all of its frames. If you would like to shop for frames, you will need to go to your local Costco warehouse. We hope that Costco Optical adds a frames inventory to its website soon.

Scratched Lenses

Recent Costco Optical reviews have mentioned frustration with lenses getting scratched easily. This has been attributed to cheap materials being used on the lenses. If you have been prone to scratching your glasses in the past, Costco Optical may not be a good idea for you.

Distortion in Lenses

Some customers have mentioned that their glasses have been distorted on the sides of the lenses. Some thought it might be due to an astigmatism, but the majority felt that the lenses were very poorly made, causing a number of problems. A number of these customers stopped using the glasses all together as they felt it was even more damaging to their eyes.

Poor Quality Coatings

The most common complaint found in Costco Optical reviews is that the coatings put on the glasses to protect from blue light, UV rays, etc. have begun peeling shortly after purchasing the glasses. Some have peeled from the sides, while others have begun peeling from random places in the middle of the lenses. This has made wearing the glasses very difficult and frustrating.

Long Wait

There have been a number of complaints about the wait time at Costco Optical centers. If you are planning to go to a physical location to get help from an optician with your glasses, plan to be there for a good amount of time. Some customers have waited for anywhere from 30 minutes to over an hour.

Customer Service

Costco Optical reviews have not been very positive when discussing customer service. Not only have customers waited for long periods of time, but they have felt that the customer service representatives have not been very helpful. Customers who have returned glasses or tried to discuss issues with recently purchased glasses have not been pleased with the efforts made to solve the problems.

Must Have a Membership

In order to purchase eyeglasses from Costco optical, you have to have a Costco membership. If you do not have a membership and do not want to purchase one, you will need to look elsewhere for your eyeglasses.

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The Bottom Line

If you shop at Costco, this is a great way to kill two birds with one stone. If you do not currently have an eye doctor and need to find out what your prescription is, you can do this after purchasing your groceries. If you are on a tight budget, it may be beneficial to look at a couple other companies to see if you can find a price that is better for you. If you are worried that you will damage your glasses easily, you also might want to look for a company that provides quality protection coatings.

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Star Rating

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3.7

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249 Reviews

Review Breakdown

5 grade

53%

4 grade

10%

3 grade

7%

2 grade

9%

1 grade

20%

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Jessica Zee Central, HCW

Costco Tustin branch Optical department Inefficient Optical service representative at Costco Warehouse at Park Avenue, Tustin, California. Date: Monday June 19, 2023 Time: 10:35am Pacific Time 1. Wait time was 32 minutes for picking up my prescription glasses 2. Below is a record of the interactions. I have anonymized the name of the staff members involved. - When it was my turn, I shared with the service representative that I needed to run soon. - She checked the status of my order and asked me, “are you going to shop around here?” - I responded, “I would like to pick up my glasses now as I needed to run soon. I am flying out on the next day. What’s the status of my glasses?” - She said, “it said the glasses were shipped from lab. We have abox from the lab here. If you are shopping around here, I will open the box to check for your glasses.” - I responded, “please look for it. I will wait here. I do not plan to shop.” - she reluctantly opened the box and looked through them. She came back to me and said we don’t have it in this box so maybe it will arrive tomorrow or the day after. It usually takes two days to ship. - I asked, “when was it shipped?” - she answered, “oh I would need to call the lab to ask.” - I requested, “yes please. “ - She rang the lab up and the lab could not provide her with the shippment date. - she then asked her supervisor who was standing right next to her, “the lab could not tell me when the glasses of this order were shipped. Is there a way I can check on the shippment date on the computer?” - supervisor said, “oh yes you could go into the OPS system…etc.” - the service representative did that and managed to find that the glasses were shipped the Friday before (June 16, 2023), which is more than two days ago. - I called out, “June 16 is last Friday. It’s more than two days ago so it should already be here.” - The supervisor and the representative looked at me, looked at each other, could not respond. - After a minute, someone opened the cabinet of ready glasses. And the representative found my glasses there! - The supervisor then said, “oh they must have arrived this morning.” This is a classic example of inefficiency. It is ironic that such inefficiency exists at Costco where every process designed was geared towards efficiency. Instead of using the system effectively and checking the standard storage cabinet for ready glasses, the staff took all the above steps and wasted an incredible amount of time. The 3-star rating is for the fact that the glasses were actually ready and I finally have them in my hands.

1 year ago

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Todd Chynoweth New London, WI

I started to wear glasses 15 years ago and from the start I only have used progressive lenses, I have purchased glasses primarily from Wal- Mart, I purchase one to three pair per year. earlier on in my eye glass purchasing history I purchased a few pair from Eye-mart. and only had one experience where the correction was not appropriate and that was a pair of safety glasses with polycarbonate lenses, the near correction was impossible for me to read any thing, the lenses were remade with Nikon High index lenses and they worked perfectly, to my knowledge the two lens manufacturers that my glasses were made from were Zeiss or Nikon all high index progressive. a few years ago I tried Costco Optical and purchased the high index lenses and had the same experience I had years earlier with the safety glasses with no ability to see clearly close up, so I returned the lenses and returned to Wal-Mart and the glasses there again worked perfectly. Since the lenses at Costco are so much cheaper than Wal-Mart I though I would give it a try again, so I purchased a pair of high index lenses for general use and a pair of drive wear sunglasses for in the car, once again the same situation the distance and intermediate correction were fine but the up close was impossible to se clearly, I returned them and the Associate handling the return was not happy with the situation, he made statements " we sell 200 pairs of glasses a week and they work for everybody else" and " you should not purchase glasses from Costco any more." its like he did not believe me, It is very clear I would prefer to pay $200.00 for glasses as apposed to $500.00 If you can get glasses that work for you from Costco, I would definitely recommend them, they have the absolute best pricing. if any one can tell me why I have an issue with the Kirkland high index lenses I would love to know why. her is my prescription RX Spherical Cylindrical Axis Near Add OD +2.5 -0.50 097 +2.50 OS +2.25 -0.75 092 +2.50

1 year ago

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M B Pooler, GA

Love the glasses but wow, they were bent everywhere. Had to really adjust. I spent considerable time with assistant getting the right level and height of the bi-focal line. I wanted more bi-focal vision. When they came back, the people that made my glasses just decided or didn’t pay any attention to specifics, and DID NOT make two pairs anywhere close to my request. They are off by 4-5 mm. One pair is so low, they’re useless. I paid good money for these, it seems their lab could read order and comply. Not happy. It takes 7-10 days to re-make and I’m not patient with this again, not to mention, how long it took me to adjust them to fit right. Get it right the first time Costco. Thanks

2 years ago

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Nancy Levitt Palm Desert, CA

I have gone to Costco optical for many years. I have found my prescription glasses to be fairly priced. My reason for this review are some of the employees specifically at the Palm Desert and Van Nuys optical. I think the employees may need more breaks. Frequently, they are stalling to take the next # in the queue. They "paper shuffle". Opening and closing notebooks, organizing paper clips, picking up the same paper and moving it to another place and then putting it back. It's strange. I was just there to adjust my glasses and one employee was working so hard and her colleague was not doing anything.

2 years ago

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Sally Madsen Aurora, CO

I have never had an issue with the glasses I have gotten from Costco but today I had the worst customer service experience ever. When I got there there was one other customer sitting at the end of the counter. Both employees present were working on repairing a frame which I assumed was for her. Later I discovered it was for someone who wasn't even there, and eventually there were 5 of us waiting while the 2 of them worked on the frame. They did finally call someone else to help, and during my interaction with her (after I'd been waiting 30 mins) I learned that my glasses had been at the store a week ago and the reason I wasn't notified is that the person who helped me on order day said I wanted to be notified by email but there is no email in the file. And she assured me that day that I would be notified by text. Not only that, I called the store 3 days ago and asked about the status and was told they were not there, when they actually were. Had I known they were there earlier I would not have been caught up in that mess today. I wish I could give a separate rating for product vs customer service but I'll average it out to a 3. Product would be 5 but the customer service was really bad this time around.

2 years ago

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Marty Blessing Fort Wayne, IN

Both my wife and I have gotten multi-focal no line glasses from them. The glasses have been OK and I haven't had problems with the anti-reflective coating. However, customer service is a weak point. When I went to get my glasses, they pulled a pair of womens glasses out of the numbered boxes and started to try to put them on me. My glasses were mis-filed somewhere and it took a while to find them. In my wife's case, the 2 week delivery turned into over a month. Costco didn't contact us when the glasses came in, so she finally called and they had been sitting there awhile. Being a membership store, they have plenty of contact information for us. The clerk blamed it on their automated notification system, which they said "doesn't work very well" . The staff is apparently too overworked to make any calls or send a text or email, despite knowing the automated system isn't working.

3 years ago

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John Penrose Alexandria, VA

The fern street crystal city costco in northern virginia is a very busy place. I never shop at that costco, too busy all the way around. This is the first time i have purchased prescription eyewear outside of my ODs office and in-office optician. Well the service at costco is very lack luster. All mechanical, get them in and get them out. “Who is next”, kinda place. I placed my order june 22. I was curious why i hadn’t heard back from them and while at another, less busy costco with an optical dept., i asked if they could check my order. She said, my order was only placed on July 1….i said it was placed on the 22nd. Oh, they forgot to fill out the paperwork and it was returned . Well, they never called me to say there was going to be a delay. I call them today, 7/8/2021 and they happened to have just arrived they said, so i picked them up. They just handed them to me and expected me to walk away. There was no trying them on. There was no looking at my fit to see how I could see through them. I don’t even think these people behind the counter are opticians because they sure as hell don’t act like it. I don’t like these “progressive” reading lenses. That is right, progressive reading glasses. I don’t think the fit is adjusted to my sight. I feel sick looking through these. I wear regular varilux progressives, but never even heard of these. I am going to go back to another costco and see if they can adjust these. If not, i might see about a refund, if they don’t give me a refund, $95 is a good lesson for going to a discount eye care place like Costco. I will pay more, but the service where I usually go and eye care are worth it.

3 years ago

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Dennis Doyle Kerrville, TX

You have to wait in line. But my only real gripe is cleaning the lenses. They tell you soap and water. Well that doesn’t work well. Always leaving some kind of film and get dirty so fast. So much of a pain constantly cleaning unlike other lenses from other companies, very easy to clean with just a cloth they give you. Not happy and the same with my wife!!

3 years ago

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P Bresnik Waxhaw, NC

Love my new frames but the glass itself has a quite noticeable brow/yellow/gray hue to them. People I work work can see the darker tint on screen and it’s distracting. I took them back and asked for them to try again but, frustratingly, the new ones are exactly the same.

1 year ago

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Linda Port Coquitlam, BC

Costco Optical reading glasses lense quality is not good or lasting, after a few cleaning of the lenses they are somewhat "foggy" and discolored, their reason is the film wears off and they do not sell a better quality (more $) lense.

3 years ago

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PessoaJ Herriman, UT

We didn’t have the best experience with Costco optical which was disappointing because i love Costco. We ordered my daughter glasses and they just didn’t fit great and both pairs Broke very quickly and they don’t fix them

5 years ago

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Moureen Meggers

Good service for a lower service. Nice people and very helpful. Was good with what I had checked and done. Would recommend them to others on a budget.

1 year ago

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DeeDee G. Dallas, TX

Good lenses, only issue is that the frame selection is not ideal for fashionable preferences. If you do not mind not the best looking (aesthetically) frames then I would reccomend.

5 years ago

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Tom Gourley Pleasant Grove, UT

Costco eyeglasses are very reasonably priced but limited as far as selection. I was looking for some higher quality sunglasses but couldn't find anything that offered the quality I wanted in the subscription that I needed.

5 years ago

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Aallen Katy, TX

I bought 2 pairs of glasses and a pair of sunglasses from them last year. My bifocals give me problems. I can’t see very well. It’s a problem.

4 years ago

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Courtney carlson South Jordan, UT

I buy my contacts here. I wish my prescription would save for reorders. It is so annoying to have to add everything in system when reordering.

5 years ago

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Gabe Burton Riverton, UT

they came late, didn't fit, but they were cute though

3 years ago