Costco Optical

Staff was very friendly and helpful in helping me get my first pair of glasses. I was a little nervous trying to find frames that I thought suited me well, but was reassured by the kind staff member helping me choose frames. They are always willing to adjust my glasses and sunglasses for free, and clean the lens. I am very happy with my experience.

I have bought contacts and glasses for myself and my daughters from Costco Optical. They have good selection and value. I can't say that i am a fan of all their restrictions during Covid but at least it was available when my college student needed an update on her glasses. The contacts and glasses usually come in about a week...a little longer for the glasses.

I bought my fist pair of glasses and had no problems. I recently got my second pair and only wore them 1 day and the hinge was snapping every time I opened and closed them. I took them back because they were defective, Costco did replace the frames for free, except they put down that this was a one-time lifetime frame replacement, why should I not have this as a future option because of their defective frames. Probably will seek alternative options next time I need glasses.

I went to Costco from Specsavers because they seemed to have a good range and the the price, I paid was very close to what I was paying elsewhere. I found a good frame and their initial customer service was good, but it all changed when I complained of headaches from the new glasses a couple of months later. Had to wait for a long while to be seen and the optometrist wanted to charge me again for another eye test and when I protested, she did it free but also found nothing wrong. She said there was nothing wrong with the spectacles and there was nothing else she could do. I also tried to get the screws tighten with no luck because the wait is always wrong. Specsaves would gladly tighten it for me despite knowing the frame was not theirs, so this year I returned to Specsavers and they have matched the price with their premium lenses. Costco has lost me because of their attitude and poor and/or non-existent customer service. I do not recommend Costco for eyeglasses.

I used Costco Optical to purchase prescription eye glasses. Costco has a nice selection of glasses for the family including designer options. Their pricing is great with low cost options. The only thing that could be improved upon is the durability of the frames.

Me and my wife just have our glasses made by Cotsco, in Drummondville, Quebec, Canada. My wife had already prescription and just bought the glasses. For my part I had my optical exam at Cotsco and bought my glasses there as well. Let me tell you how it went: Since I am over 65 years of age, the optical exam is free exept for one optional part which cost a minor fee of 30$ which I obviously took. They ask for the 30$ before I went to see the specialist. I thought it was weird but I went on with it- Do they think I won't pay (Why should I pay before I've had my exam?). I still kept my cool. When I saw the specialist, the first question he ask me was : What are you doing here, why do you want new glasses (and that before any prior exam). I've had glasses since I'm 13 years old, The last time I went to see an optometrist was two years ago and my presciption had change but no enough to buy new glasses. And like I said the exam is free for people my age. And of course, my eyesight had change for the worse. So what type of question was that ? (I said in my head). Afterwards, he took the exam, and I ask him some questions about the differences I had with my old prescription, three times without getting a real answer. He knew what prescription I had because someone examine my old glasses to compare. I had not a great experience with the optometrist and if ever I go back again (which I'm not sure), I will arrive with a prescription from my last optemetrist. Now that the exam was done, I chose my glass mount and had to pay, 70% deposit to confirm that I wanted them but it would be better to pay all. I, and my wife also, gave reluctantly gave a 70% deposit. Is there a law against a minum deposit, I don't know but when they ask you for such an amount you get scare, you're thinking are they going to be there next week! Still I went with it, but I was quite shocked. Not that I didn't have the money but that they do not trust their own customers to pay... I don't know what to think ! When I went back to get my glasses, they ask me to pay the remaining balance of 30% without even having seen and tries my glasses. I said no, I require to see and tried my glasses before doing it. The woman cried out loud "the customer does not want to pay" to another colleague beside her. She responde ny giving her a nod that to do as I wanted. But the harm, was done. All the other 20 customers around the counter had heard that I didn't want to pay but had no idea what was going on. I tried my glasses, there were fine and I finally paid. I don't know what type of service they give but this is the worst service I've had for many years. What is that thing they have to ask to pay without having the goods (exams and glasses). Yes I save about 33% from where I usually went to get my glasses but was all this worth it ? I felt like I was being insulted and they didn'nt even feel that was the case. It's all in a normal day of working... It's for you to answer!

The 2nd time I had gone to Costco for eyeglasses was a few months ago, and they did not fail to impress me! Their employees are exceptionally helpful, and the quality of product is just as good!!

I’m only giving 4 stars because I don’t have a basis to compare to Varilux, supposedly the best. I can only say they are crystal clear, and have very good transition and peripheral view, they are progressives. By far better than the 2 for1 joints and even more affordable once you factor in the upsells. I’m impressed!

We recently became members of Costco. I needed a pair of prescription sunglasses and decided to give Costco Optical a try. They had a great selection and at great prices. I purchased a pair that looks great on me.

Very poor customer service - the specialists are more concerned about lunch breaks and the customers waiting than the customers that they are actually serving. Eyeglasses are ordered, money is paid and they don't bother to notify you that the eyeglasses are available for pick up. When you call to check on status, no attempt to check on hand products, just checked the computer that says shipped - it was actually already in the store. Upon pick up no mirror was even available to see how they looked. Price was better than the optical places, but looking elsewhere for next purchase. This store is in Mount Pleasant, SC

You have to wait in line. But my only real gripe is cleaning the lenses. They tell you soap and water. Well that doesn’t work well. Always leaving some kind of film and get dirty so fast. So much of a pain constantly cleaning unlike other lenses from other companies, very easy to clean with just a cloth they give you. Not happy and the same with my wife!!

Has very nice glasses and do very good job keeping a distance but doing a good job doing their job without making you feel uncomfortable they're very considerate glad I got my first pair of glasses from them amazing feeling

I have now bought two pairs of prescription sunglasses at Costco. They are OK at first but the coatings they put on for UV protection gets an "orange peel" finish on the surface in any kind of heat. It is impossible to wipe or polish them and they become worthless. I have several other pair of sunglasses that are older and they have never had any distortion issues from heat....Someone mentioned they apply all the "coatings" in one process unlike in the past and that is when problems starting to occur. I was just in Las Vegas and the outside temp got up to 120 degrees. My sunglasses started to become unwearable as the lenses distorted.

I recently purchased two pairs of glasses. One pair had progressive lenses and work fine. The optician sold me on the “multifunction lenses” version with a blue coating for screen use for my second pair, which were less expensive. I thought the only difference was the coating because the optician failed to explain the difference in the lens itself as compared to the progressive lenses. He merely pointed to a laminated graphic of a computer screen. When I received the second pair, I was only able to focus by looking through the very bottom of the lenses. That made the image very blurry for reading, watching tv, walking around, and driving. So, Costco’s ”multifunction lenses” are only good for screen use while looking sharply downwards. I had to take them back for replacement with progressive lenses, for an additional $60.

This was a second glass purchase from Costco last summer. Had the blue light coating put on this time as well as bifocal for reading. Recently noticed a “scratch” on the inside right lens. Stopped at the optical department today to see if there was anything that could be done to fix this issue. Was somewhat rudely today that A. Costco does not guarantee their glasses B. I could order a new lens for $129 C. Maybe I could take it to a regular optician and see if they could fix it Needless to say this will be my last eyeglass purchase at Costco. I will use a different provider in the future!

I was Costco Optical patient in Orlando for many years. The appointments was great, they were efficient with the tests. The doctor makes sure my vision for my contact lenses was perfect. Highly recommend, excellent service as always. The staff are friendly, professional and efficient. Sad that I relocated and I don’t have Costco nearby.

purchased a really nice pair of eyeglasses for my mother. the quality is awesome and the price is very affordable as compared to anywhere outside costco.

My husband and I decided to try Costco for glasses - very disappointed after less than a year. He had to go back numerous times as they didn't get his prescription right. My frames fell apart in less than a year and they don't warranty anything. The coatings are poor quality, the lenses (supposedly scratch resistant) scratch easily. Bought prescription sunglasses and they are terrible - the coatings distort colors - you see a lot of purple and green on objects that is not there. The coatings are extremely dark and despite being prescription are difficult to read through. The coatings look like they have tiny spots all over them - cleaning does not remove the spots. Went back to my eye doctor the next time and paid about the same for glasses - they are quality glass - no distortion and they warranty the coatings and well as the glasses and frames. I feel the first week and scratched the lenses and although the damage was my fault the insurance through my eye doctor covered it and they gave me a new frame and lenses at no charge. Not like Costco. They are not priced reasonably enough to buy their junk. Worth it to get high quality glasses elsewhere. And the prescription sunglasses we got from the eye doctor have none of the color reflections - good vision of color through them and no more purple and green shades on objects. You don't save enough at Costco to make it worthwhile to get cheap quality glasses..

Love my new frames but the glass itself has a quite noticeable brow/yellow/gray hue to them. People I work work can see the darker tint on screen and it’s distracting. I took them back and asked for them to try again but, frustratingly, the new ones are exactly the same.

I live Costco Optical. I got my glasses from them last year and hands down the best glasses I have ever had. They are reasonable and excellent quality.

I liked that the customer service were professionals and they could examine me for the best possible outcome. They have a great selection of eye glasses as well.

So I have been in 4 times adjusting my glasses. To which I was told in order to get the issue fixed I would need to go back to my doctor get another eye test done which I would have to pay for, and then go back in to Costco and they would redo my glasses. Which is ridiculous because my prescription is fine it’s just where those glasses are marked for my progressive glasses doesn’t match up with my eyes and where I’m seeing. When I pull them down on my nose the prescription is perfect but when I put it up where they marked it, I have blurry vision. I’m very disappointed in Costco and these glasses and my husband’s glasses have the same issue. They have such a great return policy on everything else but when it comes to glasses, I would never go back again

I recently went to Costco optical to get my child glasses. The doctor there was very helpful and worked very well with a younger child who was hesitant to have to wear glasses.

This is the second pair I bought in a year. The mirrors are distorted , so i get talked into glasses that seem smaller, more petite. Both times, I get home and the frames are huge, unattractive and the lenses are distorted on sides so feel car sick. I hate my glasses and can not return as Costco no longer allows returns of prescription glasses.

Costco has done a great job of providing quality and support for its products and services. I have never been disappointed until now. I ordered two pairs of glasses from their optical. The first error is they delivered a different set of frames than what I ordered and I had to fight to get that corrected. Then the nose pieces molded almost immediately and luckily they replaced them. The frame also chipped and they refused to do anything & instead blamed me for scratching them. I am very mindful of my glasses. Even if they were incorrectly handled - which they weren't - the finish should not be so fragile that it comes off within 2 mos of purchase. I get they are lesser frames based on the price, however, they are not disposable. I am extremely disappointed in Costco for not standing behind these products. Do not buy glasses there.

I am a long-time member of Costco and will remain one, however, this is my first time shopping at the Optical department Costco because they were the cheapest, I went there with my prescription, and the guy assisted with shopping for the frame, and my glasses order got done. After a few days, I got a text message saying that my order is ready for pickup. The lady who handle my request handed over my glasses 👓 I tried them on and found out that they got my number wrong. She checked and said, Sorry it's on them because their lab did it wrong and they have to send it back to fix it and it will take about 10 days. I said OK. Yesterday I got a text message for the pick-up again. I went to Costco today but was very disappointed to find out they didn't change anything to the glasses. The lab staff or Bozeman MT Costco The optical staff didn’t even check the glasses. I wish they could have checked the orders before they send a text to the customer for the pickup. Hopefully, they will have it fixed this time 🙏

I am a long time member of costco, and will remain one, however I will avoid the Optical department. I have eye surgery coming up in a couple weeks, and my eye surgeon asked me to go the next couple of weeks without a contact in my one eye that will be operated on. So I took a pair of glasses in that needed one clear lens, next to one lens that was already in the glasses from a previous prescription. My eye surgeon recommended Costco because they were cheapest, since I only needed 2-weeks of wear. The lady who assisted me seemed annoyed with my request, but went ahead and took the order. She told me that even though I only needed one clear lens, they still had to charge me full rate for two lenses - which was fine by me. Of course, after having to push my surgery out a couple weeks to wait for the glasses to come back from their lab, it was very disappointing to go in and find that they went ahead and made both lenses clear and that they threw away the only good lens I had. When I called in to tell them of the mistake, they just said it sounded like a mistake, nothing they could do unless I wanted to start the process over with them. No thank you. I cannot delay my needed surgery any longer - so I spend my two weeks without vision. Mistakes I understand, but their tough luck approach to their screw up baffles me. ITS VISION! Not the place to skimp, I learn.

I ordered a 6 month supply of contacts for BOTH eyes (different lenses for each eye). My order was immediately confirmed by email. 10 days later received an email stating order had been shipped. 6 days after that, received a box in the mail. When I opened the box, half of box was filled with packing materials and only the contacts for left eye were in the box. I assumed the other eye supply was shipped separately so I logged onto to my costoc.com account to find tracking number. Despite the email stating my order was shipped and NO emails notifying me of anything amiss, I found the order for my right eye was marked "canceled" with no further explanation. I called Costco.com customer service and after a lengthy phone tree process was eventually connected to a very polite agent who said that is was the "vendors" fault and that they (whoever they were) should have notified me that my order was cancelled and explained why. This is patently absurd. No matter what Costco.com is doing in the back of the house, they are the "vendor" and the sole point of contact I had at any point. I still have no idea who the "vendor" supposedly is or why the order was partially cancelled. Nor do I think it is acceptable for Costco.com to claim they have zero responsibility to even notify me that my order was cancelled. The Costco.com phone rep suggested I call Costco.com Optical directly. BUT-- Get this-- she had no way to transfer me, no phone number to give an no idea when that department might open. But, she was politely adamant that Costco was not responsible for notifying me in any way that my order was cancelled - that was the responsibility of whatever anonymous company Costco passed the order to. Luckily, I was able to scramble and find another online supplier for my right eye -- actually at $10 cheaper per box. I called that supplier to verify they actually had then lenses and am expecting to receive them in the next few days. Overall, Costco.com is fine when things go well- but when there is an issue or they make an error, don't expect them to admit it or make any effort to solve it OR even to try to change their processes so future customers don't have the same experience.

I had the worst experience ever with Tustin Costco optical! - Don't rely on the employees advice! - Don’t rely the prices, they do not guaranty quality glasses! - There is no costumer service! I was really in need of a glasses. Based on wrong advice of the branch employee, we decided to purchase two glasses to get 30% discount. I waited until my husband have an eye exam and then go and order frames. When we went there we find out the discount does not apply to us. We selected two of the most expensive glasses. After a week they called us to get the frames. My husband picked them up and didn’t notice that mine is damaged. We went there another time, and they offered to redo it for us. After a week we went to collect it. It was damaged again! Then the most that the manager was able to offer us was to return our money! It was really a pain to fit these time consuming visits to costco Optical into our busy daily schedule as a full time employees, especially that our naughty daughter was accompanying us in all these visits. Who cares! I was really frustrated and angry and just wanted to share this with someone!

Spend the extra money to use a quality optical shop. Costco is NOT a quality optical shop at ALL! I bought 4 pairs and each pair had a defect! The new manager Rebecca wanted to argue that she couldn’t see the bubbles in my UV coating! After an hour of her rudeness, she finally agreed to make another pair! My ophthalmologist was appalled at the fact that my lenses were not only the cheapest quality but truly inconsistent from one pair to another on visual acuity. I was glad to hear it wasn’t just me! Totally not worth the next pair of cheap glasses coming my way! COMPLETE JUNK!!! I will gladly spend more for quality lens and frames! Who has the time to take a number, wait an hour only to be treated rudely!!??!! Then to receive junk! Not my bag! Goodby Costco Optical!! I’ve heard so many customers at Costco complain that a month or two later their glasses became a problem! Bargain shopping glasses isn’t worth the headache! Huge waste of my precious time! Screw Costco Optical!!!! Worth the slight increase in my investment not to deal with these folks ever again!

Fast prompt service bought my eyeglasses at Costco Ottawa ontario. Bought on Wednesday night was ready for pickup on Tuesday morning. Very impressed. Enjoying my new glasses.

I was called to pick up my bifocals as being ready. I arrived after traveling 40 min and as they tried on my glasses found that only one lense had been covered with material used for pre cataracts. Just a dimple “ Im sorry, we need to send them back.” I later found out that my grand daughter had only one lense in her glasses as she went to pick her’s up. Why were they not checked first to see if they looked ready to be picked up without causing not only a 1& 1/2 hour of lost time, but also the lost money on gasoline in these days of high prices. And the stress ( just days before my son’s wedding day) . Not to mention the poor workmanship from where ever they are made. Reimbursements for lost time and money should be made so the mistakes, and employees graded to lessen these careless mistakes. Now I must find out who the Company is , and how to reach quality control, and speak with the cosco optical managers to see why they were not checked before calling to be picked up. Also the company making the bad mistakes on the glasses. The checkout person said they had to be completely redone, as you csnnot just coat one lense separately. To be continued…

I ordered contacts for the first time at Costco and now I know it is not a pleasant experience. First set one eye was imputed to their system incorrectly. So, after 10 days of waiting for my contacts the came in wrong due to input by the optical dept. I returned the wrong set and was told the left eye lenses would be delivered in a few days. Then, I received the left set and it did not match the prescription. I left a message to get a call but, they never called. I waited no return call. The optical dept. never advised me that they talked to my Dr. and changed the prescription. I was looking for the original prescription. They didn’t match. I drove over to Costco to see everyone standing around. I never got my return call. I wasted my time going over to Costco optical. If they would have returned my call this might have been a better experience.