Name: Costco Optical
Rating: 3.0

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Linda Honig Omaha, NE

I ordered contacts for the first time at Costco and now I know it is not a pleasant experience. First set one eye was imputed to their system incorrectly. So, after 10 days of waiting for my contacts the came in wrong due to input by the optical dept. I returned the wrong set and was told the left eye lenses would be delivered in a few days. Then, I received the left set and it did not match the prescription. I left a message to get a call but, they never called. I waited no return call. The optical dept. never advised me that they talked to my Dr. and changed the prescription. I was looking for the original prescription. They didn’t match. I drove over to Costco to see everyone standing around. I never got my return call. I wasted my time going over to Costco optical. If they would have returned my call this might have been a better experience.

2 years ago

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LA Lakeside, CA

This is about my first experience of NOT getting an eye exam at the Santee Costco location - not the purchasing of glasses. It is hard to get time off of work so I scheduled the first appointment of the day, 10am. I arrived on time and waited until 10:25am. From 10:05 until I left the office, his assistant kept telling me he would be out in a couple minutes. He never came out and by 10:25 I knew I no longer had time for the exam and get back to work on time, I had to leave. I lost time from work, didn't get an eye exam, and left feeling like the office doesn't care about the customer/patient nor have respect for our time and what it takes for some of us to get to an appointment. Having purchased glasses before - a good experience, I find myself very disappointed with the exam portion of the process. Not Amazing!

2 years ago

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The Mickster Winter Springs, FL

I should have gone to an optometrist that actually took his time with his patients. I have been a Costco member since 1987 in the Orlando FL area. I never used their optical service and in retrospect, I never should have. Truth be told I haven't been in for an eye exam for several years. I knew things would be different, but I felt like I was being timed by the doctor so he could get to his next appointment. . He knew what I needed, blah, blah, blah, and got me out of his chair in less than 15-20 min. I thought ok, we'll see. When the glasses arrived I put them on only to see almost double vision. "Oh, we will remake the lenses for free but you need to go back to the Dr. and make an appointment." Another 10 days! I went to the service desk only to find out they can't process a return - Only optical. I go there and the person tells me they are custom made and can't be returned. I wanted to speak to the manager and she is on lunch break so I get her card and she calls me. when I get back home. Told her I was very dissatisfied with the entire experience and want a complete refund. Waiting to see if that becomes a reality. Dr. has his money, and so does Costco and I have 2 pr. of glasses I can't see out of. I can't speak about the quality of their optical products but in my experience, if you want a comprehensive eye exam find someone that doesn't work out of a big box warehouse store.

2 years ago

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Pamela Johnson Alexander City, AL

Their requirement that each person has to have a membership is ridiculous. I am on my daughters card and when my husband and I went to get exam and glasses, they said we couldn’t buy his because he wasn’t on the membership. Yet I could have went and bought him the most expensive item in the store and it would have been ok. What about a minor child, do they require them to have a membership? It’s just a scam to make you spend more money.

2 years ago

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Dcn. George Elandary Wylie, TX

While trying my new prescription glass, they made a weird sound. Shawn said that there was nothing wrong with them. The manager I believe gave me a strange look and instructed another employee to inspect the new pair of glasses. The girl told me that there is a space between the Frame and lens and will do them again. A week later I went to pick the new pair up and I could see a big time colored glare and a sharp line on both sides at the edges of the lenses. Of course the same guy, his supervisor and the assistant General manager of the store said that they cannot satisfy me as a customer and told me that I cannot buy glasses from Costco anymore.

2 years ago

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Debbie Dallas, TX

I went to Costco for a pair of glasses. When they came back, I could not see distance well. They told me they were fine and maybe my prescription was wrong. I went back to the eye doctor, who refracted me again, and told me the prescription was correct. My eye doctor charged $50 because she said this is a recurring problem at Costco, LensCrafters and others. They the eye doctor manually checked the prescription in the new glasses and it did not match what she wrote. I went back to Costco and told them this. They said they never make "exact" prescriptions, as most people do not notice. They are redoing them as ANSI intolerant so that they need to make my prescription exact. It should be exact for everyone! That's why we take time to go to the eye doctor. I am waiting on mine to be returned to me, so I don't know the results yet. Here is what is ordered Right: +2.50. -1.75. 110 Here is what how they made lenses +3.00. -2.00 098 Left prescribed. +1.25. -0.75. 089 Here is what they made +1.75. -1.00. 079 Is this crazy!! My eye doctor told me it's common and she especially feels bad for children who cannot express the problem. I am hoping these will be correct, but if not, will go to my eye doctor's office. She told me costco best lenses are her lowest quality lenses. Next time I will not use Costco. Anyway, hoping they work out this time.

2 years ago

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marta Toronto, ON

My optometrist was on time and my eye exam went smoothly. The problem started when I went to see an optician to change lenses in my glasses. Do you know that if your glasses are over 2 years old the plastic dries up and you have to buy new frames? I do not believe a word of it and will try to change my lenses somewhere else. Who spends money every 2 years to buy new frames? This is how they try to squeeze more money from you.

2 years ago

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carrie peters Owosso, MI

Had my lenses replaced related to horrible scratching in 4 months. They reluctantly replaced them. I’ve had the new lenses for 2 weeks and they are scratching again already. I attempted to not have them put the new anti blue light coating on them as I felt this was the reason!! They said they couldn’t because that wasn’t the original prescription . I’ve had glasses for 12 years never have I experienced this scratching before. They insist it’s the way I’m cleaning them even though I’m cleaning them as I always have lens cloth and spray. I’ve cleaned them as they told me now dish soap and cotton cloth yet still scratching. I have glasses from other places that are 3 years old with no scratching on them. I feel their new anti blue coating is causing the issue!!! Want new lenses with out the coating but will have to pay for them. Really disappointed will not ever use them again.

2 years ago

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Marla Behm Indio, CA

Went to have my eye exam at Costco in La Quinta, Ca. The Dr. became very frustrated as he could not get my vision right, he was trying to go off of my present prescription, I could not see clearly or read pretty much of what he was trying. Finally, he says , here’s, what I’m going to do, I’m adding this, changing this, etc, I have 10 people waiting and I can’t find anything you see, here’s your new prescription, I think it may work, and out the door he went, without showing me what my vision would be, with what he just drew up!!!! So I will not purchase any glasses, as I have no idea if prescription is right or not. He had people waiting!!!!! He wouldn’t have if I was able to see with what he was attempting to do

2 years ago

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Noureddine Lalami Brentwood, CA

Pros. Wide selection and reasonable prices compared to some optometrists. Cons: the wait can be a bit longer not only for consultation but also to actually get the glasses after ordering.

2 years ago

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John J Meridianville, AL

I had a new prescription filled for 2 pairs of glasses. One pair at Costco and the other pair at Sam's Club. The glasses from Sam's are perfect. The glasses from Costco were "off" in the left eye. I returned to Costco twice and was unable to get the problem resolved. Ended up getting the Costco glasses replaced at a Sam's. I won't ever go to Costco for glasses again.

2 years ago

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Karen E. Tornese Gilbert, AZ

I have tried Costco for my prescription the coating peeling off within a year. I cant see when wearing them the peeling is so bad theirs no way I can wear them. i have had this start in 4 months,gets worse and worse. I don't clean them with anything other than a Costco glasses cloth. I also only use glasses or lens cleaner.They are the worst glasses Ive ever owned, I have a few pairs of glasses from Walmart for years no problem with this optical retailer.

3 years ago

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Linda Port Coquitlam, BC

Costco Optical reading glasses lense quality is not good or lasting, after a few cleaning of the lenses they are somewhat "foggy" and discolored, their reason is the film wears off and they do not sell a better quality (more $) lense.

3 years ago

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Manuel Perez El Paso, TX

BUYER BEWARE!!! I've worn prescription eyeglasses for over 40 years. I can readily tell the difference between a cheap set of frames, a so-so one, and a high quality one. The covid pandemic shut down many businesses, including my reliable source of prescription eyeglasses. Before this happened, I decided to buy a high quality set of frames, and reuse them as my prescription changed. Back then I also checked Costco's inventory and found them to be designed to last me one year at most, with careful handling. Therefore i went with my old reliable source. This December i decided to try Costco for the first time and get a new set of glasses. After waiting out in an aisle for 30 minutes at the El Paso Costco, an employee finally talked to me. After explaining my intent to reuse my current frames, I was surprised when he said that the shop that Costco uses in San Diego is very picky about accepting work involving existing frames, including designer, custom ordered, and even high quality ones. the excuse is that they don't want responsibility for damaging existing frames. if any of the lower-quality frames they supply fails, it can be replaced under warranty and insurance will take care of the cost. In the end, the employee recommended that I order one of their cheaper frames. I made it clear I was not interested in doing this, so in the end the employee suggested other places to try and get my new lenses. Therefore I advice anybody reading glowing reviews of Costco Optical, to take them with a grain of salt. Do your homework and don't be misled my Costco's reputation on other product lines.

3 years ago

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jindao he Los Angeles, CA

I bought two lenses from Costco Optical, the wider frame one is good fitted while the curve temples wasn't. at the beginning, I requested for same wider frame but they didn't have it in stock and recommend me another style which can not keep on my bride of nose. I was trying to get a new frame from Costco, and they did some adjustment which work for a while. but I still have the problem with this frame. is there any possible that I can fix this problem? I have bought 4 pairs of glasses from Costco in the past 3 years and I deserve better service.

4 years ago

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Estelle Stevens Lehi, UT

I have used Costco Optical and thought it was very good. The doctors there helped me fine glasses and contacts that worked for me. There tests gave me a prescription that was great. I definitely recommend and will be coming back!

2 years ago

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Cole Haight South Jordan, UT

I really liked how fast it was and the price of the glasses. It was a great deal and it got to the store very fast. I didn't really have any issues with it. There was a great selection too.

2 years ago

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Bryan Peterson Herriman, UT

I love getting my contacts and glasses through Costco! Great quality products for less. Costco makes it easy to sign up or things and order! I will continue to use them for all of my eye needs

2 years ago

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Sydney Charleston South Jordan, UT

We always use costco when it comes to optical. We go for appointments and to get our glasses and contacts. It is cheap, and they accept most insurances! Customer service is fast and amazing!

3 years ago

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Jasmine Anderson Lehi, UT

I got two pairs of glasses and my contact lenses through Costco! They were helpful on instructing me on how to use my lenses properly and helped me get new glasses for a cheaper replacement price when my other ones broke.

3 years ago

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Jared Provo, UT

I've never bought through Costco Optical, but I've browsed around their selection multiple times and thought they had a good variety. Their customer service is incredible, which is no surprise.

3 years ago

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austin pliler Layton, UT

I don’t know what it is, but every time I go to the Costco optical center the workers there look like they’ve stayed up all night and just been through a divorce. I think they need a little more manpower in that little cubicle. But regardless I’ve had great experiences every time I’ve got my glasses there. I’m on my 3rd pair from them

3 years ago

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Msindoni Pembroke Pines, FL

Costco Optical is a great option if you are a member. I personally get my eye exams done there, as well as purchase my contact lenses through them. It's a simple process and very reliable.

4 years ago

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mccandless24 Kaysville, UT

We were very impressed with our visit to the eye doctor at Costco. The service was great our doctor was really invested in finding the best option to help my daughters sight and the price for our contacts was one of the best I could find. Would definitely recommend.

4 years ago

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Brenda Horne Orem, UT

Our family has used Costco Optical to get glasses with great results. It has been more affordable than getting glasses at the doctor's office. They have also helped us with repairs.

4 years ago

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Nichole Hiatt Eagle Mountain, UT

I love the selection Costco optical online offers. I have ordered 4 pair of glasses through Costco now, and the customer service has always been excellent if I've had problems with the glasses after they arrived.

4 years ago

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Juliann Mecham Managua, MN

Costco optical has such good options!! I love the eye test that they do to know what glasses you need. They give you glasses you actually need, they are high quality and fashionable.

4 years ago

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Michael Marino Linden, NJ

This is the second time and it will be my last I have purchased there glasses frames are fine the lenses get little spots of peelings I returned and was told they only last so long? I have reading glasses from the dollar store with no problem foryears with no problem

9 months ago

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John Smith Victoria, BC

After purchasing the frames and glasses for over $500 and after two years of use the poly carbonate lenses that they sold me started to de-laminate and scratch very easy... Very disappointed and how long they lasted. So much so that I've decided to buy more expensive lenses from a smaller local business.

11 months ago

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Chantelle Calgary, AB

Worst glasses I ever purchased. Caused headaches and severe eye strain and couldn't wear them. When questioned they told me my eyes were probably tested incorrectly and to go back and have eyes retested. I went to second spec with the same prescription and zero issues! Worst $600 I spent.

11 months ago

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joby Brisbane, QLD

12. Nov 2023 morrabn bad customer service. wait for more than 30 minutes to speak to a person at the counter, one lady was handling all the people at that counter, she was asking for help from mains for her doubts. no proper q system

11 months ago

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Regi New York, NY

I rather go to another optical . There you will find a ok brand. Crazy waiting line to order or pick up. Bad customer service too. Never again. Devon, Greg and Yan you guys need extra help. Not ok to spend 45/50 minutes to pick up

1 year ago

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Lynne Versace Davison, MI

UNBELIEVABLE!!! I cannot believe that Costco hires independent Optometrists (not Ophthalmologists) who do not accept ANY insurance!! Is the reason insurance companies will only cover Ophthalmologists because they are fully certified Doctors?? COSTCO CEOs....This is a huge business error on your part!! Why would I come there when I can go to many other vision centers that pay for my eye exam???

1 year ago

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Todd Niedzwiecki Kalamazoo, MI

Optical Department in Kalamazoo, Mi earned a lifetime customer with their excellent service. Resolved an issue with the glasses I just purchased.

1 year ago

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John , Sharon Mason Stanton, MI

Poor quality of frames. My son has had his glasses purchased at a different optical store for at least 5 years. Decided to try Costco and frames continuously need repair, lenses fall out etc. Unfortunately, we purchased 2 pair and my son does not wear them...r/t constant breakage..."poor quality/fragile" Last visit with customer service on Grand Rapids, Mi we're not helpful! *Contacts purchased with Costco were fine

1 year ago

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Walid Tanios Woodland Hills, CA

The reason is you are paying cash may be is good but not with insurance. With insurance is bait and switch. I always pay some where else 50 t0 60 $ but at costco same features and way cheaper frame asking more than 250$. So telling they accept your I insurance doesn't mean you paying what you can get somewhere else I have vsp

1 year ago

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KathaniJane Austen

Went today and they only had one person on the counter. The guy doing the order took forever to do one customer and did not even acknowledge me while I was standing waiting there. A simple “I’ll be right with you” would have been enough. It’s sad because usually have no problem in this branch. Staff is usually friendly and efficient.

1 year ago

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david thomas Wilmington, OH

i will never go back i got progressives no lines and the spread of the vision spectrum is to large. i have to tilt my head down to see straight and when i mentioned this to them they joked about it and said it was normal, i have to raise the glasses to read. they would not use my old frames because they don't sell the frames i had and the stemson the glasses are too long causing them to slide down my nose and have been back twice to adjust to no avail. i will not be go back.

1 year ago

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Surf Montauk North Hollywood, CA

Always a positive experience at Costco Optical: friendly, knowledgeable professionals help every time!High quality glasses too, of course!

1 year ago

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Gina Donofrio

Quick, accurate exams with a wide array of affordable frames from which to choose. Delivery was a little long, but well worth the wait.

2 years ago

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Teresa Oakville, ON

This afternoon we came to Costco to buy a glasses for my son, but one of their staff, “a lady”, is very bossy to tell my 16 years old son which one he should or shouldn’t to choose, that is ridiculous! You can suggest us which one is the best but you don’t have right to control us to choose, especially my son!! We do have right to make our own decisions! Not you!

2 years ago

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Michael Hegeman Piscataway, NJ

All they care about is to get you in and out they do not do a thorough job and they don t do eye eye dilation. I asked for a note because i have a eye astigmatism so i could get glass tint. They said were sun glasses. Were rude

2 years ago

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Aunt Judy Marietta, GA

Note that Costco offers no warranty on glasses. I spent $200 for prescription sunglasses that broke in 10 months. They could not be repaired and my only option was to purchase the same frame again and reuse the lenses. But (1) they didn’t have the frame and (2) why would I buy the same poor quality frame again? I won’t buy glasses at Costco again.

2 years ago

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Hans Wilhelm Potomac, MD

My review is limited because I have not yet received the lenses I ordered. The Costco process is mind numbingly slow. I am willing to pay more in order to actually receive my lenses before my prescription changes from the passage of time. That is, so far, an exaggeration, but the services I have used before provided lenses in two days. Costco took more than two days to reflect that my order had been received.

2 years ago

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Ray Munroe Delhi, ON

Had issues from the beginning with not being able to clean the lenses, Tried 4 liquid cleaners, including theirs, soap & water, several different cleaning cloths. Just smeared. Took beck to Costco, they wiped, said no issue. I could still see the smears after they cleaned them. Just got new glasses elsewhere with same prescription and these clean easily. It was the same prescription but I can see more clearly with the new ones, I don't believe the Costco ones were ground to the exact prescription. Price on the new ones we almost exactly the same as what I paid at Costco 2 years ago.

2 years ago

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gem videos Kenosha, WI

I recently purchased a pair of progressive lenses, and the field of vision is not only a finger width wide, but they are uneven on the lenses. I have to turn my head to the right to look out the right eye. When I mentioned this, the lady told me that I'll never look at anything with one eye, and I would get used to it. I work with gems and minerals. Half of my day is looking at specimens with one eye. The lenses scratch easily, and get hazy in spots.

2 years ago

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Mitali Ganeriwal Orlando, FL

I love their collection of eye wear. everything is at a good price and lasts so long. they make their eyewear high quality for sure!!

2 years ago

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Raph Che

It took them 65 min just to get my new prescription made. Very slow, disgraceful, and unwelcoming customer service experience at the downtown store. Never had such an wweful experience at the Hawaii Kai store where I still prefer to shop. They need to do something about how they treat their customers who pay their income. They don't make accommodations for the wait (no chairs or seats available) yet their work ethics is so mediocre and lack-lustre performance. Costco needs to do something about it. Never have I seen a people who care so little about their customers.

2 years ago

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Dennis E White Encinitas, CA

They miscalculated the correction for my reading glasses (how hard can adding two numbers be?). The mistake required two extra trips and queue waits (Costco is 30 minutes away from me). They refused to ship the glasses to me after being told of the mistake.

2 years ago

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Thomas Kozenski Watertown, WI

I have worn glasses for nearly 45 years and never have I had the coding of the glasses start to peel and fog up so you cannot see well. I have glasses that are 10 years old that have not done that and my glasses from Costco did it in less than two years. And you cannot get classes without this film put on them. Don’t waste your time here go to a regular eye clinic you’ll be much happier

4 years ago