Freedom Debt Relief
8.9
Overall Score
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Verified Customer
Review Source
Bobbie Kentwood, LA
Every time they do something new they email me or call me and then I call them back with questions, I'm very pleased. They are the best, I'd recommend them to anybody. They have taken care of me. If anybody seemed to have some problem, that's the way to go. We all make mistakes and when we do, we have to get out of it and that's the way to go. I really appreciate them.
4 years ago
Reply from Freedom Debt Relief
Thank you, Bobbie for your outstanding review! We appreciate you providing us great feedback about your experience with Freedom Debt Relief! We will continue to make sure you feel that satisfaction with us! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 20th, 2018
Verified Customer
Review Source
Anonymous Caldwell, ID
I'm never left wondering about something. They make sure that I know what is coming and they answer my questions and won't hang up until I understand. I have no regrets. I feel really good and confident that everything is going well. For people who are really trying to pay their bills and and get that pressure off of them of going bankrupt or not knowing how to go about it they put you on a clear path to financial freedom.
4 years ago
Reply from Freedom Debt Relief
We absolutely love your feedback. We want to make sure all of our clients are provided with detailed information about their program and we will continue to provide you excellent customer service. We are excited to see you become debt free and we are confident success is coming your way. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 20th, 2018
Verified Customer
Review Source
Clifford Diana, TX
Customer service has always been very helpful. Anytime I have to call them, they respond immediately, they always friendly, they're non-judgemental about my issues. They've done very good. I'm getting there, I have 9 credit cards and bank stuff and almost all of them are paid off because of freedom debt relief and because of the work they negotiate. I no longer have to worry about creditors, they don't call me anymore. I can see a light at the end of the tunnel. It's going to get better.
4 years ago
Reply from Freedom Debt Relief
We're very pleased to know that our client services team has been there for you when you need them, Clifford! Integrity, and Caring are just two of our core values we practice with each interaction. Congratulations with your success, and we too, are looking forward to your graduation! Please continue to reach out to client services whenever you have questions or concerns regarding your account. Thank you for being a part of Freedom Debt Relief!
Sep. 20th, 2018
Verified Customer
Review Source
Ruth Hopkins, MN
The customer service is polite and easy to work with. When I first got in, we had two problems and they were just so kind and so patient with me. I was very very impressed. This was a hard thing for me, but they made it a lot easier. It was a nice surprise when I discovered I was eligible to get a loan. It's been a lot easier than I thought and everybody is very patient. The price is a little high and I wasn't aware that some of the cards would be charging me and that was a little bit of a shock and I wasn't happy with that.
4 years ago
Reply from Freedom Debt Relief
Thank you Ruth, for fantastic review! We're happy to hear that you have been impressed with our services! We do understand that it can be a challenge at first because this is a new situation you're facing; we will continue to be with you every step of the way! If you have any additional questions or concerns about our settlement fees or anything please reach out to our client services department at (800) 655-6303 or for further assistance. Thank you for choosing Freedom Debt Relief!
Sep. 20th, 2018
Verified Customer
Review Source
Anonymous Grand Prairie, TX
Customer service representatives were very helpful and patient. They helped me understand the process and how I would be able to get out of debt. They also have attorneys to help you in case you are sued. I feel very comfortable with Freedom Debt Relief. They keep you updated on your situation through the computer and so I had to go to the public library to check up on them.
4 years ago
Reply from Freedom Debt Relief
This is outstanding to hear! Thank you for your positive response and we are very glad of your outstanding experience so far. We do our best to inform our clients on any changes made through their graduation and we are happy to show you this as well. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 20th, 2018
Verified Customer
Review Source
Elizabeth Crider
They saved my financial life. I was drowning in debt that was caused by caregiving. Each representative was warm, caring, and extremely knowledgeable. They patiently answered each question over the course of time that they worked to help me to pay off my debts, even the challenging creditors. Each representative was very reassuring. I am close to my graduation. I can't thank your company enough. You took the fear out of the whole process. You gave me my life back.
4 years ago
Reply from Freedom Debt Relief
Good afternoon Elizabeth,
Thank you for your positive review. We are so happy to take that extra stress off your hands and now we can resolve your accounts enrolled in Freedom Debt Relief. We are here for you throughout your journey to become debt free and the light at the end of the tunnel is coming soon. Great job so far! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 19th, 2018
Verified Customer
Review Source
Erica Barrick
It's a tough place to be when drowning in debt and Freedom Debt Relief has made it a stress-free process. They have gone above and beyond to ensure that no more stress is added to me as we work towards being debt free! I am so glad I called and signed up to get my finances and life back in order!! I encourage everyone who is struggling to give a call. You won't regret it!
4 years ago
Reply from Freedom Debt Relief
We can't thank you enough for all your support you give us! Thank you, Erica for 5 star review! We hope this will show others that are facing a similar satiation, that they're not alone. Freedom Debt Relief invest so much time on each client, to make sure they are successful throughout the program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 19th, 2018
Verified Customer
Review Source
Luis
They are very professional I was with them for almost two years until they got me out of debt. I asked questions they helped me out and they explained everything to me. I didn't have any problems. I can see al the payments I need to make online. I was worried to use this company because I've heard these kinds of companies rob you, but they've been paying off my debts.
4 years ago
Reply from Freedom Debt Relief
Luis, we're happy to hear that you have completed the program and you are now debt free! Thank you for your encouraging words and support for us! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 18th, 2018
Verified Customer
Review Source
Jesus
They were real, they were friendly and knowledgeable, and very supportive. They did a fantastic job on diminishing the the payment I had to make to the debt that I had. I would just recommend it to any of my friends. Everything was fine I was really impressed with how they worked it out. The only problem was in the beginning when you volunteer to to go into bad credit, it was just hard on me it is really hard on me but there's nothing that can be done about that.
4 years ago
Reply from Freedom Debt Relief
Thank you, Jesus for your honest feedback! We really appreciate your support by recommending us! Your credit score does get a negative hit in the beginning of the program, as accounts need to go past due so the creditor could negotiate with us. Once your accounts are being settled then your credit score will start to increase and the great news is that your debt is getting paid off! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 18th, 2018
Verified Customer
Review Source
Isa Infante
They send me emails every every month telling me where I am at each account. They're reliable, they're efficient they seem to be effective in the work that they are doing and I feel great deal of confidence that I am kept in the loop. I'm constantly notified of any change any progress and asked for permission when there's a negotiation that's coming up and then I'm notified that the negotiation has gone through. I'm notified every step of the way.
4 years ago
Reply from Freedom Debt Relief
Thank you so much! We are thrilled to receive your 5-star review and we look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 1st, 2018
Verified Customer
Review Source
Maritza
After doing a lot of research and figuring out that everything was beyond my means at that point I had to take some drastic action. I looked up on the internet and read a lot about each company and I decided that this is the company that I wanted to do it with because they had the best rating, and the support I needed. At all times they let me know what's going on with the debt, what I can do to improve it, and how I can make it go faster.
4 years ago
Reply from Freedom Debt Relief
Good afternoon Maritza,
We thank you for your positive response. We are so proud to have you enrolled in Freedom Debt Relief and you definitely chose the best option to relieve your debt. We will have your back throughout your journey to financial freedom. Success is coming soon! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 17th, 2018
Verified Customer
Review Source
Sarah
They keep you know keep the communication lines pretty steady as far as when they're settling accounts and you know specially when we need to give our approvals on it and if there's any changes or anything we need to do they've been pretty responsive so by just probably say overall they're just very responsive and they're very communicative too. You can monitor your progess online which is nice.
4 years ago
Reply from Freedom Debt Relief
Thank you, Sarah for your 5 star review about your experience! We're happy to hear those important communications you're receiving are very helpful to you. We're also glad that you're utilizing the client dashboard! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 18th, 2018
Verified Customer
Review Source
Roger
They've settled about every account I owe, and at least 50% of all my debt. That's phenomenal in my book. It was like a weight had been lifted off my shoulders. The people that work for Freedom Debt Relief are very easy to talk to and they're not judgemental, they listen to what you have to say and they're very understanding probably because they deal with it daily but it's been very easy to deal with them because they don't judge you.
4 years ago
Reply from Freedom Debt Relief
Thank you, Roger for pointing out the great customer service you have been experiencing! We value each and everyone of client's time, as we know this is a huge step for clients to open up. Being in the program we makes sure that clients do not feel like they're facing this situation alone and know that Freedom Debt Relief has their back! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 18th, 2018
Verified Customer
Review Source
Shirley
Well I was overwhelmed with financial obligations that were just draining me of money and it was kind of like where do I go, what do I do I can't live like this. I had medical issues and things like it was really not very much money to live on at the end of the month and I couldn't handle it. heard about Freedom Debt Relief and I called them and they were awesome. They take the time to let you know what the program is all about, how it can work for you and they just make you feel like you're not the only person going through that and they could help and they are helping me.
4 years ago
Reply from Freedom Debt Relief
Thank you, Shirley for your amazing review! It's very nice to hear client's story on how they began the process with Freedom Debt Relief! We hope that your story will help others to see, that they're not alone and that FDR will be with you every step of the way! You're now one step closer on becoming debt free! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 18th, 2018
Verified Customer
Review Source
April
Their support was always helpful. They were real quick to explain everything and anytime that you felt nervous or uncomfortable about a situation, they took the time to make you feel better. It was a really good program where I was able to use my money to get out of debt and they didn't pressure me to take out any loan to get me further into debt. That was the best decision I ever made.
4 years ago
Reply from Freedom Debt Relief
Good morning April,
We are so happy to see your positive review. We care for you at Freedom Debt Relief and we will make sure to be there for you, every step of the way! You definitely made the best decision to become debt free and we love having you enrolled with us. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 17th, 2018
Verified Customer
Review Source
Mary
They keep you informed as to what they're paying off and and they're really good about making settlements that are in my favor. They have a legal program too which in case you get sued or something, they handle all of it the legal part. It was an excellent decision, I don't have to worry about the debt anymore. They let you know what they've done, so you know where you stand and they just handle everything. I couldn't have done it on my own.
4 years ago
Reply from Freedom Debt Relief
Hello Mary,
We appreciate your awesome feedback. We will continue to inform you on any changes regarding your accounts in Freedom Debt Relief. We are so happy to hear you have had a wonderful experience with Freedom Debt Relief and National Litigation Law Group as well. We congratulate you on your success so far! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 17th, 2018
Verified Customer
Review Source
Connie Aransas Pass, TX
They know what they're talking about. They give me good advice and I've never had any bad advice given to me by them. I get an email from them at least three or four times a week about what's going on with my my account. They have done what they promise. I've already gotten rid of one one debt and two are settled and I have two more to go and it's been a little over a year and a half. I'd do it again and I would recommend it to anybody who needs help.
4 years ago
Reply from Freedom Debt Relief
Connie, we're very pleased with your kind words about the program! Thank you fort leaving us an outstanding review! We look forward on you becoming debt free! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 17th, 2018
Verified Customer
Review Source
Sherri Tecumseh, OK
I've already paid off two and they're working on my third credit card now so they're getting results. I could go online and look at it how I wanted to and if I had a question I called and they were very very forthcoming with their answers. I think it was the best decision. They are always friendly and they always talk to me when I call. I don't have a long wait time or anything.
4 years ago
Reply from Freedom Debt Relief
Thank you, Sherri for your fantastic review! We value your feedback and we hope you sharing your experience will have others take their first step on contacting Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 17th, 2018
Verified Customer
Review Source
Jerome
I needed help financially. I checked a few other companies before I talked to someone at Freedom Debt Relief - they seemed to work best for me. I turned over my situation to them and they took care of it. I don't have to worry about it.
They always answer the phone. They take care of business and are curious, professional, and they seem to take interest in what my situation is. They try to help me out.
I feel good that I'll be out of debt very shortly without too much negative impact on my credit. I'm happy and glad I found them. I'd recommend them to just about anybody!
4 years ago
Reply from Freedom Debt Relief
Hello Jerome,
Thank you for your feedback. We are so proud of you enrolling into Freedom Debt Relief and you definitely chose the best option to become debt free. We absolutely care for everyone of our clients and we have your back throughout your journey to financial freedom. We would love to have you recommend our program to all of your friends and family. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 14th, 2018
Verified Customer
Review Source
Lori A Erie, PA
They've made the process very easy for me. They've handled all of the collectors and dealing with the phone calls and everything so it's been weight off my shoulders. They usually send me text messages and send me emails and also if I don't respond to those quick enough they give me a phone call so they're they're really prompt getting back with me with information. They're very helpful.
4 years ago
Reply from Freedom Debt Relief
Good afternoon Lori,
We appreciate your honest response. We are so proud of our program has been not only beneficial but easy and efficient as well. We try our best to send you alerts and contact you in regards to any update or change to your accounts. We are very excited for your success in this program. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Duwanta Parrottsville, TN
I signed up with them because it seemed like a reputable company with a good track record. They're always there. Whenever you call them someone pick ups and answers your questions and they're friendly and courteous. They have an email alert and they also make phone calls and send out letters. They have plenty of ways to communicate what is going on with my account with them.
4 years ago
Reply from Freedom Debt Relief
Hello Duwanta,
We appreciate your honest response. We are so glad you chose Freedom Debt Relief to relieve you of not only your debt but some stress as well! We love to hear you have been receiving our alerts and communications. We will continue to bring you up to date regarding any changes on your accounts. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Jesus Dallas, TX
Every time I call in there they always seem to know what they're doing I never really have any issues and if I do have any questions they always seem to be able to figure it out. Then if they don't have the answer then and there they always make sure that do give me an answer and in a pretty decent amount of time. They give you an estimate of how long it'll take to settle a debt, and they're pretty good at sticking to it.
4 years ago
Reply from Freedom Debt Relief
Hello Jesus,
Thank you very much for your honest response. We appreciate your feedback and we will make sure to always update you on your accounts and the status of your program. We do provide estimations of how long it may take to receive a structured settlement and we do our best to stay to those estimations. We are excited to see your success in Freedom Debt Relief. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Anonymous Sterling Heights, MI
I can go in anytime I want to and check how everything is going. It's very transparent and anytime I want to I can log in and see how things are progressing. The people that are at this service are just terrific. If I call or have a question or I have a problem and they resolve issues immediately so they're just great, I love them. All the people have been great at that service and I couldn't ask for a better relationship.
4 years ago
Reply from Freedom Debt Relief
Hello,
Thank you for your feedback! We love to hear you have been using your Client Dashboard and this service has been beneficial to you thus far. We will make sure to have your back throughout your graduation and we are so excited to see you debt free. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
G Valley Village, CA
Anytime I had questions or concerns or advice, they were always very attentive, very knowledgeable at all times. They do what they say and so far they've settled about six accounts out of ten and saved me a considerable amount of money and also I didn't have to file for bankruptcy so I was able to continue to hold on to a couple of credit cards. I would highly recommend it to anyone that's in a financial bind, maybe jobless like myself as well as medical bills. I would highly recommend it over bankruptcy any day and I think it's a great service it's a great company to go through.
4 years ago
Reply from Freedom Debt Relief
Goodmorning G,
We love seeing your positive review. We strive for outstanding customer service at Freedom Debt Relief and we are so happy to demonstrate this thus far. We would absolutely love to have you recommend our program to all of your family and friends. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Margaret T New Port Richey, FL
I received emails on at first almost a daily basis and then if they needed anything, it was done by email, everything's in paper form and it can be traced, it could be tracked or whatever by me with no trouble and I just feel like they kept up with it and any news they got, they passed on to me immediately. I really don't think in the length of time that they've been working for me there's no way that I could have done for myself what they have done for me. They have just gone well above the call of duty I believe in trying to help me get this straightened out.
4 years ago
Reply from Freedom Debt Relief
Good morning Margaret,
We appreciate your honest feedback. We absolutely make sure to keep you updated on all of your accounts in the program and are happy to provide you with any documentation. We definitely try to speed up your graduation as fast as we can and we will be there for you throughout this process. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
James Durham, NC
A couple of occasions, I've needed to get more detailed information from a lawyer on staff there, I've not gotten a satisfactory release but I would say a satisfactory response with everything else though when I talked to someone live and with my questions. They've been very reassuring, very much positive and pretty much my whole experience with them has been on track from exactly the way they explain what was going to happen. In the eleven months I've been working with them I could not be happier.
4 years ago
Reply from Freedom Debt Relief
Hello James,
We thank you very much for your honest response. We are so proud to see you eleven months in the program and have great success so far! We will continue to demonstrate fantastic customer service and we will have your back throughout your journey to having financial freedom. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Kelly Goodspeed Isanti, MN
Everyone I have come in contact with has been kind and hasn't made me feel like I was a loser. When I was feeling really low they made me feel much more encouraged about the progress and how things were going. They would give me a call every couple of weeks to touch base. They are always available for my calls and they showed me how to use the dashboard, so I can check on things myself.
4 years ago
Reply from Freedom Debt Relief
We appreciate the positive review! Thank you for taking time to leave positive feedback for us! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Mar. 9th, 2018
Verified Customer
Review Source
Kamarin Frey North Bend, OR
Working with them, they've just been very very positive. They really work with you as long as you know if you're having some trouble. They're really helpful and explained everything very thoroughly. They are very very good at communicating. They send emails and they also have the dashboard as well and sometimes I just call. I have been with the company for a couple of months and my credit score has gone up already significantly. I wish I would have done it sooner because then I would be debt free already.
4 years ago
Reply from Freedom Debt Relief
Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Apr. 23rd, 2018
Verified Customer
Review Source
Victoria Pflugerville, TX
I wanted some help with getting my debt resolved and I didn't want to just ignore my debt completely and they had sent me a flyer and it sounded like a really good program so I decided to go with them and you know try it out. They always answer me very promptly and I don't have to wait very long to get the specific answers to my questions that I have and they have a sense of genuine care for the situation that I have got myself in with my credit. I think I made a great decision.
4 years ago
Reply from Freedom Debt Relief
Thank you for the great review, Victoria! We think you made a great decision too! It's wonderful to hear that you've satisfied with the program, and the services that you've received. Please don't hesitate to reach out to our customer service department by calling (800) 655-6303 or contact us through your client dashboard when you have questions or concerns!
Sep. 12th, 2018
Verified Customer
Review Source
William Roanoke, VA
They're always there if you need them all you have to do is call or email but they're always there when you need them so that's the biggest thing right there for support. They have what they call a dashboard that I can bring up with my email and it gives me all the current things that they're doing and which things they are going to do next. It's very informational and I like that. They did exactly what they said they were going to do.
4 years ago
Reply from Freedom Debt Relief
We appreciate the great review, William! We are glad you're using your client dashboard to stay informed, and we love to hear that you've had great support through our representatives! Continue the great work, and please don't hesitate to reach out whenever you have questions about your account!
Sep. 12th, 2018
Verified Customer
Review Source
Cindy Breezewood, PA
Customer service was excellent, they talk to you like a person and they treat you with respect due to your circumstances. They communicate through emails or call but mostly through emails. Very professional, respectable company that treats you well even if you're in a bad situation or because you're sick. I actually thank them because I am sick and they're able to help me so that I appreciate.
4 years ago
Reply from Freedom Debt Relief
We'd like to thank you for choosing us to be your partner on your path to become debt free, Cindy! We're happy that you're already experiencing the relief that you need. Thank you for the wonderful review, and please don't hesitate to reach out whenever you have questions or concerns!
Sep. 12th, 2018
Verified Customer
Review Source
David
If there are any problems, they inform me right away. They're customer service is very considerate, and they inform you about what's available when it comes to their services. They give you a pretty good understanding of how their process is, and make you feel confident that you're doing the right thing. I'm really glad I went with them, because the Attorney's have been very prompt with any legal questions.
4 years ago
Reply from Freedom Debt Relief
Thank you, David for your great feedback about the program! We appreciate you taking time from your day to leave us a review! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Patricia
Customer support is quick to answer me, unlike other companies who put you on 20 different holds. I like talking to actual people and they answer exactly what you need. They continually send out emails, and if I look at my client dashboard they give me nice info about what's going on. They've done everything they promised me they would do. Going with this company was one of the best decisions I've made. I'm extremely happy with the member services they provide. I have already recommended them to friends.
4 years ago
Reply from Freedom Debt Relief
Thank you, Patricia for your great review! The great part of calling Freedom Debt Relief is that we really don't have clients holding for too long and we make sure each client is getting taken care of! We're glad you chose Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Barbara
I talked to a guy who knew about their program and I felt good about going with them. They seemed pretty reasonable, which is why I went with Freedom. Their customer service department has been very helpful, and they keep you updated with what they're doing. They always send out updates so you know where they're at with your debts. They've stopped me being bombarded to death by creditors, so I'm very satisfied with what they're doing.
4 years ago
Reply from Freedom Debt Relief
Barbara, we're really happy to hear your great experience thus far with the program! We will continue to keep you up to date with your accounts and we encourage you to keep logging into the client dashboard! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Rose
We are seniors and really needed help. Freedom Debt Relief has helped us so much, and have settles like eight of our credit cards. They've been an immense help. They always let us know right away when they've reached a settlement. They're so helpful and great to work with, I'm very happy we went with Freedom. I'm grateful they have so many understanding and nice people to work with. I trust them with everything.
4 years ago
Reply from Freedom Debt Relief
Thank you, Rose for your fantastic review! It makes us really happy to hear that your experience has been great and you will continue to receive excellent services! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Sarah
Customer service isn't perfect, but they're pretty darn good. I don't agree with some of their practices, but I like that they contact you through their client dashboard. I would recommend that if someone is going with this company to only make payments to them as needed. They'll encourage you to make large deposits, but they're use those fees to handle their services.
4 years ago
Reply from Freedom Debt Relief
Thank you, Sarah for your honest feedback! We're sorry to hear your concerns about making more deposits. We don't push clients to make more on their deposits and the only time that conversation is brought up if a client is wanting to know how they can speed up their graduation path to be completed from the program. We don't start collecting settlement fees until there's a settlement and the client has approved the settlement. That's the only fee Freedom Debt Relief will charge. We would love to go over your account with you and hopefully resolve the concerns you are having. Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Marie
I was badly in debt, and had to have my family help me survive in making the minimum payments. Freedom has done a beautiful job and I've now caught up with their consolidation program. Customer service has always been there for me and help you understand what's going on. They have a client dashboard that allows you to check and see what they're doing and what they've accomplished. They're great at keeping in touch, and my credit score is going back up.
4 years ago
Reply from Freedom Debt Relief
Thank you, Marie for your fantastic review! The amazing part of being in the program is that you will begin to see your credit score increase as those debts are being paid off, one step closer to the finish line of being debt free! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Francisca Mission, TX
When I talk to people in the company, they give me confidence and take care of everything. They're very helpful in coming through with everything they've promised. They've kept their word on everything they've informed me about, and have already settled a few of my debts. Going with Freedom has been the wisest decision concerning my debt. They give you peace of mind.
4 years ago
Reply from Freedom Debt Relief
Thank you, Francisca for your excellent review! We're really happy to hear the great feedback about the program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Mike Urbandale, IA
Everytime I've talked to someone in customer service, they've been helpful and polite in helping me with what I've asked for. I've been getting out of debt faster than I thought. The process of debt consolidation has been less scary than I thought it would be, and it's been a great process overall. I'm paying less for paying off my credit cards, which is great.
4 years ago
Reply from Freedom Debt Relief
Thank you, Mike for sharing your experience ! You are now one step closer on becoming debt free! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 11th, 2018
Verified Customer
Review Source
Anonymous
Every time I had an issue or question I was able to call up at any time and they'd have the answers for me. They updated me through text, email, phone call, and they have an online website where you can go to see everything they do. They had quick results on most of our creditors. At the beginning it's a little stressful, but once they start talking with your creditors it helps.
4 years ago
Reply from Freedom Debt Relief
Thank you for your honest feedback! We understand this can be challenging at first as this is a whole new process for anyone to begin, but once you start to see the settlements come through and all the updates on your account then the program starts to feel a bit more relief. The great part of it all, is that you are now one step closer on becoming debt free! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 11th, 2018
Verified Customer
Review Source
Bernard
They respond to you immediately, there's no hold to wait for someone. They will keep you posted by email or text. I can go into my account where there's a dashboard that will tell you when the next payment is due. You just need to give them a chance to negotiated, for me they've already negotiated with three banks. My balance was $2200, and the banks settled for eight. Another bank was for $1800 and they settled for seven.
4 years ago
Reply from Freedom Debt Relief
Bernard, thank you for your review and congratulations the saving you have had thus far. We are honored to be part of your journey towards financial freedom. If at anytime you need our assistance you can always call Client Services at (800) 655-6303. Thank you for being the best part of Freedom, and have a great day.
Aug. 13th, 2020
Verified Customer
Review Source
Romeo U.
They respond to your calls right away. They have prompt service, and excellent customer service. They always email me every month, they're very consistent in emailing me to let me know what's going on. The customer service reps are really good, they do what they can to make you aware of what they're doing and what you should be doing. They educate you on what you need to do, and the company is very transparent.
4 years ago
Reply from Freedom Debt Relief
We're pleased to hear that you're satisfied with Freedom Debt Relief! Romeo, thank you for amazing review! We will continue to provide you with updates on your account and you can also call us any day. Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 11th, 2018
Verified Customer
Review Source
Dorothy Meg Narrows, VA
They have taken control of speaking to my creditors, taking care of things, letting me know when they have reached the an agreement with someone so that I can sign off on it, its been a very good experience. They have the dashboard I can check all the time, they let me know when they reach the settlement so that I can sign off for it so that I'm aware every month of what's going on. They have taken all the weight of the debt settlement off me. I don't have to negotiate with people, I don't have to worry about it because they are taking care of it.
4 years ago
Reply from Freedom Debt Relief
Dorothy, Welcome to Freedom Debt Relief! Thank you, for your 5 star rating! We will continue to make sure you are satisfied throughout the program! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!”
Sep. 10th, 2018
Verified Customer
Review Source
Cynthia Kountze, TX
Every time I called they were able to answer my questions, whatever it may be. If it was something small and if I repeated myself they didn't get aggravated or anything like that, so they were just helpful on helping me. I guess they find information or you know tell me on what's going on. I feel pretty good about it. I mean I'm glad I did. It took a little bit longer than what I anticipated but in other words it all worked out in the end.
4 years ago
Reply from Freedom Debt Relief
Cynthia, thank you for your amazing review! We appreciate your honest comments and we are pleased the program has been successfully for you thus far. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!”
Sep. 10th, 2018
Verified Customer
Review Source
Anonymous Le Center, MN
They're always there for you and answer all the questions that you have very promptly. They keep you very updated all the time. Their service is very prompt and efficient. If someone is in the same predicament that I was that they should go to freedom debt relief because they really help you a lot and they're very concerned with everything that you have.
4 years ago
Reply from Freedom Debt Relief
Thank you, for your fantastic review! We love to hear that your experience has been great. Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 10th, 2018
Verified Customer
Review Source
Brian Allred
Out of all the places that I checked into, they were the most qualified to handle things. From the beginning they've told me they would do the best thing for me to get me out of debt quicker. They have always contacted me and kept me on the loop. If they had any questions for me, or if they made any kind of deal with a creditor, they would always let me know. Usually that would happen through emails, texts, and occasionally through phone calls if I answered them. Right now I just want to keep the ball rolling and see how everything will turn out. I'm optimistic though.
4 years ago
Reply from Freedom Debt Relief
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Frank Hernandez Jr San Antonio, TX
I was really far into my debt and needed help. We went through their program to try and save money and to make payments that would fit into our budget. Their service is good. The people are very friendly and courteous. They try as much as they can to help you out. They will text me to let me know what's going on with my account and to tell me if I need to do something. My debt has already gone down and everything. Now I just have one more account to take care of and it will all be paid off.
4 years ago
Reply from Freedom Debt Relief
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Connie Hart Piketon, OH
I liked their options better than some of the other services I had looked at. They were very nice and friendly so it just seemed to be the best option for me. I haven't been with them for that long but we've already done a lot. They listen to what I have to say when I call and help me solve any problem that comes up. I'm always notified of any changes to my account, usually by email or text message. I feel really good about my choice. It has taken a big burden off of me.
4 years ago
Reply from Freedom Debt Relief
Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Clare Heinsler Cincinnati, OH
I'm glad I went with them. I've had good luck with their people, they're always fantastic. They're really people that I want to turn to if I need help. They've answered every question that I ever had. Everything they do makes you feel like a human rather than another number they're dealing with. For updates I mostly look at the online dashboard but I always get notifications too. I always respond to their emails so they've never had to call me. it feels like we have a good relation, our communication is good.
4 years ago
Reply from Freedom Debt Relief
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Bernadette Carrero Pompano Beach, FL
I had a lot of bills that I needed to take care of. I saw something on television regarding them and decided to sign up. I get emails and phone calls from them to keep me up to date on things. I also have an account that I can check any time I want just to see where we're at. There's someone available all the time that will answer my questions ASAP. Lately I have been really busy and haven't been able to get back to them about some of my accounts, but I'll get on it as soon as possible. I feel very confident that soon I'll be finished and all my debt will be gone.
4 years ago
Reply from Freedom Debt Relief
Thank you so much! We are thrilled to receive your 5-star review and we look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
