error This company may not service all states.

CreditAssociates is a debt relief company that specializes in settling credit card debt. According to the company’s website, it has helped thousands of customers settle millions of dollars worth of debt. The company says the length of its debt settlement program depends on each client's financial situation, but that it can help most customers become debt-free in 24 to 36 months.

CreditAssociates offers only debt settlement, not other debt relief services such as debt consolidation or debt management plans. CreditAssociates customers set up a special savings account, where the customer makes monthly deposits. Eventually, once the account has enough money, the debt settlement company negotiates with each creditor to lower the client's debt amount.

Because CreditAssociates only offers debt settlement, it can only help with unsecured debts such as credit card debt and personal loans; the debt settlement company can’t help with secured debt like a mortgage, auto loan, or home equity loan.

The Good

  • Free Consultations
  • Online Account Access
  • Accreditations
  • Performance-Based Fees

Free Consultations

CreditAssociates offers free consultations to help potential clients decide whether its debt settlement services are right for them.

Online Account Access

CreditAssociates customers can access their accounts online, giving them 24/7 access to information and resources.

Accreditations

CreditAssociates boasts accreditations from the American Fair Credit Council and the International Association of Professional Debt Arbitrators, two important organizations in the debt relief industry.

Performance-Based Fees

CreditAssociates doesn't charge clients any upfront fees. The company only charges a performance-based fee after it has negotiated, and the client has accepted, a settlement offer with one of the customer's creditors.

The Bad

  • State Availability
  • Limited Pricing Information
  • Must Demonstrate Financial Hardship

State Availability

CreditAssociates offers its debt settlement services in less than 30 states. 

Limited Pricing Information

According to the CreditAssociates website, the company doesn’t charge any upfront fees; it only charges a flat performance-based fee after the customer accepts and funds a settlement offer. However, CreditAssociates doesn’t detail how much that fee is.

Must Demonstrate Financial Hardship

CreditAssociates customers must demonstrate financial hardship in order to use the company’s services. The company doesn’t provide details about this process on its website, except to say that customers must substantiate and prove their financial hardship.

The Bottom Line

CreditAssociates provides debt relief to customers struggling with unsecured debt. The debt settlement company helps clients through debt negotiation over an average period of 24 to 36 months, only charging customers a flat performance-based fee after their debt has been settled. 

The company has several important accreditations, including from the American Fair Credit Council and the International Association of Professional Debt Arbitrators. Additionally, the company offers 24/7 access to its online system, where customers can access helpful resources. 

Although it doesn't offer details about its pricing on its website, potential customers can learn more through CreditAssociates' free consultations. If you're looking for debt relief and you live in one of the states where CreditAssociates is available, the company is worth looking into.

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CreditAssociates Frequently Asked Questions

Why can’t I just file for bankruptcy?

You could, but bankruptcy is usually used as a last resort due to the many negative long-term effects that often result. Filing for bankruptcy can impact your ability to secure a home loan, apply for new credit, and even employment opportunities. It’s also important to note, that depending on which chapter of bankruptcy you qualify for, you may still be required to pay back all or some of your debt.

Do I have to include all my credit cards in the program, or can I pick certain accounts to resolve?

We typically recommend resolving all of your unsecured debt at once. This helps you get on the path to financial freedom more quickly and makes it easier to negotiate with your creditors. During your debt consultation, we will help you decide on the best approach.

Do you only resolve credit card debt?

No, credit card debt is just the most common debt type we work with. We also enroll any unsecured debts you may have (debts not backed by collateral), such as medical bills, etc.

How do I enroll? Do I have to call?

Sign up for a free debt consultation via the online form and a Debt Consultant will give you a call. Since there are many details to discuss, a phone call is currently the only way you can be enrolled into the program. With a quick 10-minute phone call, our team can provide you with your personalized debt relief plan which will outline exactly how much money you can save.

User Reviews

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73 Reviews

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Maryanne Hannaney

October 24th, 2020 DETAILS arrow_drop_down
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Great. I do get regular updates & have the option of agreeing to a settlement amount. Easy to work with .

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Sherri Bailey

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Great! My debt is getting smaller and smaller as I right!

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Misty yurisich

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A little disappointed because they said within 6 months our score would go up and it's still hanging in the same area and I have been watching and they seem to be on the same accounts everytime I look

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Lori

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It took a lot longer to get my accounts settled than I thought it would, but it has been really good and my credit score is not that bad.

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Anonymous

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Good relationship with them. They don't beat around the bush.

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Patricia

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They have been very helpful to me ,also the keep me in contact when they reach an agreement I'm very satisfied with them

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Elmer C. McAfee

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Great ! They helped me in resolving my debt and getting them paid off in a timely manner.

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Burnette Moore-Hughes

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I have no problems with them and the calls have stopped.

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susan norman

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fine. no problems. two accounts settled. looking forward to more settlements.

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Gary Heusman

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Very professional and is working on paying off our debts!

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Zenaida Lozano

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Been very helpful !, staffs been verypatient with all of wueries and concern.

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Miyoushi Simpson

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Not like thought it would be. I was told everything would be completed in 6 months. I have bill collectors still calling and threading me. I do see where three have been done , but I guess I have to wait and see the outcome.

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Reply from CreditAssociates

Oct 27, 2020

Hi Miyoushi-thanks for taking the time to reach out. The creditors do have the right to continue these efforts but that is not a bad thing. This means the accounts are aging properly and you are on track. if you have any other concerns, we are here for you.

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Angela

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Great customer service, no problems so far, I appreciate the help in getting myself out of debt

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William Galloway

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They were timely and helpful! They went above and beyond in understanding my situation.

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Myrtle Maness

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very helpful quick response to answer questions

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Mike B

October 19th, 2020 DETAILS arrow_drop_down
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Liberating. Finally able to tackle crushing debt after creditors raised interest rates. Consolidation loan had actually added to my debt after fees and similar interest rate.

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Sonia Zieske

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It has been great so far. Everybody is knowledgeable and helpful with any questions you may have.

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Monteno

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Great helping me get out of a tough situation, at a affordable price

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Mark smith

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Awesome customer service ,on top of the matter

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Christina Mason

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The reduced amounts and great people. They explain everything and keep you informed.

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Dayana Lima

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Good experience with Credit Associates. The agents gives perfect customer service

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Wanita Allen

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Easy to log on to account. Receive notifications for settlement status.

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KizmainA

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Informative and helpful ... putting me on the right path to be debt free

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cesley travis

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my experience has been good so far. They are polite, knowledgeable and eager to help!

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Gwendolyne Van Meer

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Staff have been very pleasant and helpful. And several of my creditors have been taken care of. This is a real relief.

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Claudine Arredondo Graf

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Wonderful. Great folks to work with. Friendly and informative. I feel like they are there to help me achieve my goals. Very genuine.

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Mark Hampton

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I'm guessing everything is going well but the confusion of the services are very unclear. I've paid in quite a bit with no visible results.

CreditAssociates Logo

Reply from CreditAssociates

Oct 21, 2020

Hi Mark. Thanks for reaching out. Keep in mind that the duration of the program is entirely up to you and what you are comfortable spending monthly. If you would like to expedite your program at any time, you are welcome and encouraged to do so. We want you to complete the program as fast as you are able so please, give us a call and we can discuss a more rapid process.

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Charlotte Sawyer

October 19th, 2020 DETAILS arrow_drop_down
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it has been ok.....but, I am still getting nasty letters from bill collectors.....I thought you were reaching out to them all

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Reply from CreditAssociates

Oct 21, 2020

The creditors do have the right to continue these efforts but that is not a bad thing. This means the accounts are aging properly and you are on track. While it can be bothersome in the beginning, these efforts typically subside before long. If you would like to discuss ways of handling these, feel free to give us a call.

Verified Customer

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George

October 19th, 2020 DETAILS arrow_drop_down
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I have been with them for months. They have took care of 3 of the 7 accounts for me.

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William Evans

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great communcations nice people kept me informed on all things they have a great website

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Beverly Stroud

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Wonderful. Every time I call all my questions are answered and they always reassure me

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Laurie Daly

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I have been very pleased with Credit Associates. They have taken time to answer all my questions and have been very patient with me and help me understand everything.A

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Carol Urbanek

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Not having calls from creditord any more

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Anisa Siddiq

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They always have been very responsive. Provide answers for any question. And always help upon reaching them. Good is settling with creditors. I am satisfied so far.

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Gloria Epps

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The people there are very good and hard working people great job

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Patricia Morse

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Only two companies have worked with you. Wells Fargo and Old Navy. I have other creditors. Discover, Citibank, American Express. What can you do with these companies?

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Reply from CreditAssociates

Oct 21, 2020

There are very few creditors that we do not work with. As long as they are not federal or student loans, they should qualify for the program but we would cover all of that in the qualification process. Old Navy, for example is actually Synchrony Bank which backs the majority of retail cards. Feel free to call for a no obligation consultation and we would be happy to review your accounts and provide more information.

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Bryan mandic

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They are great. They work quick with these companies. It's going alot faster than I thought it would. Thank credit associates

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Linda Okino

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It's been great working with them I've had 16 debit cards and I was 16 already settled nine credit cards and I've only been in the program going on nine months soon I will be debt-free thanks to Credit Association and to the team they were really good

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Nancy Geesey

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Super good, it has been rough with all the phone calls from the creditors. They are persistent. My credit score has taken a really bad falling out so that part sucks. I know in the end, 4 more years, it will be a bit better but right now it's a rough going. I'm putting my trust in them and I am looking for the light at the end of my tunnel.

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Steve Ott

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Just ok. They do not communicate at all. No calls, no progress notes, nothing

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Reply from CreditAssociates

Oct 21, 2020

We want our clients to stay informed and engaged throughout the program so If you have additional questions you are welcome to reach out to us whenever you like. You also have access to your client portal where we provide real-time updates to your program. Our success depends on your success so if ever you need anything, we are here for you.

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Kathy

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Very good a big help, peace of mind everyone is very nice and helpful

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Tama

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They took care of researching my problems and worked out a budget for me. I would recommend them to anybody who has a credit problem because they will give you a way of managing your credit.

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Timothy

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They do an outstanding job and keep you informed on the situation of what is going on with you contract.

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Cheryl

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I am satisfied with everything with customer service. They are pretty good. They get back to me. I am still a little confused as it is not much money.

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Isaac

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Any time I call, they respond and give me an explanation. They have done their best to explain it to me. I like the services.

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Anonymous

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Credit Associates has taken care of some of my business for me and taken the worry off my mind. They are doing great.

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Anonymous

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I didn’t know what I was doing when I signed up except that I knew I wanted to get my credit cards paid off and they are doing the best they can with my difficult situation. I am senior with a fixed income and I am having a hard time keeping money in the bank for them. When they see there is not money in the account, they give you a call and give you come kind of help.

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Kelvin

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Instead of telling you part of the stuff, they need to me more straightforward when you first get into the program. They don’t tell you everything in the beginning. For example they only start paying if you have money in the back. Everything else is fine.

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Reply from CreditAssociates

Oct 21, 2020

Hello and thank you for the feedback. One of the most important details to remember is that we do not make payments to your lenders. The monthly amount you select is paid into your program account and those funds are used to satisfy the lenders. Without funds in that account, there would be nothing to pay the lenders but that changes after your initial deposit. It is important that our clients stay well informed and engaged with the program to ensure success. If ever you have questions about the program, please feel free to reach out to us and we will happily discuss any questions and concerns.

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James

October 9th, 2020 DETAILS arrow_drop_down
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When they send out a settlement stated they could be cleared who it is because I am stull missing some credit card numbers but other than that they have don’t a pretty good job and seem pretty concerned about my situation and have good advice. Hopefully is all work out in the end.

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Sandy

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It is good and they are always nice when they talk to me.