CreditAssociates is a debt relief company that specializes in settling credit card debt. According to the company’s website, it has helped thousands of customers settle millions of dollars worth of debt. The company says the length of its debt settlement program depends on each client's financial situation, but that it can help most customers become debt-free in 24 to 36 months.
CreditAssociates offers only debt settlement, not other debt relief services such as debt consolidation or debt management plans. CreditAssociates customers set up a special savings account, where the customer makes monthly deposits. Eventually, once the account has enough money, the debt settlement company negotiates with each creditor to lower the client's debt amount.
Because CreditAssociates only offers debt settlement, it can only help with unsecured debts such as credit card debt and personal loans; the debt settlement company can’t help with secured debt like a mortgage, auto loan, or home equity loan.
CreditAssociates offers free consultations to help potential clients decide whether its debt settlement services are right for them.
CreditAssociates customers can access their accounts online, giving them 24/7 access to information and resources.
CreditAssociates boasts accreditations from the American Fair Credit Council and the International Association of Professional Debt Arbitrators, two important organizations in the debt relief industry.
CreditAssociates doesn't charge clients any upfront fees. The company only charges a performance-based fee after it has negotiated, and the client has accepted, a settlement offer with one of the customer's creditors.
CreditAssociates offers its debt settlement services in 42 states.
According to the CreditAssociates website, the company doesn’t charge any upfront fees; it only charges a flat performance-based fee after the customer accepts and funds a settlement offer. However, CreditAssociates doesn’t detail how much that fee is.
CreditAssociates customers must demonstrate financial hardship in order to use the company’s services. The company doesn’t provide details about this process on its website, except to say that customers must substantiate and prove their financial hardship.
Call our recommended rep over at CreditAssociates below.
CreditAssociates Frequently Asked Questions
Why can’t I just file for bankruptcy?
You could, but bankruptcy is usually used as a last resort due to the many negative long-term effects that often result. Filing for bankruptcy can impact your ability to secure a home loan, apply for new credit, and even employment opportunities. It’s also important to note, that depending on which chapter of bankruptcy you qualify for, you may still be required to pay back all or some of your debt.
Do I have to include all my credit cards in the program, or can I pick certain accounts to resolve?
We typically recommend resolving all of your unsecured debt at once. This helps you get on the path to financial freedom more quickly and makes it easier to negotiate with your creditors. During your debt consultation, we will help you decide on the best approach.
Do you only resolve credit card debt?
No, credit card debt is just the most common debt type we work with. We also enroll any unsecured debts you may have (debts not backed by collateral), such as medical bills, etc.
How do I enroll? Do I have to call?
Sign up for a free debt consultation via the online form and a Debt Consultant will give you a call. Since there are many details to discuss, a phone call is currently the only way you can be enrolled into the program. With a quick 10-minute phone call, our team can provide you with your personalized debt relief plan which will outline exactly how much money you can save.
Can no longer access my account. Customer ID and password no longer work. This has been a continual problem with the web site
I am very pleased with the services I receive.they are very punctual when questions arise on my account.I'm very happy to have them .
After making a settlement with the 1st creditor, ADDITIONAL Monthly money was asked to settle other creditors and YOUR FEES ARE TOO HIGHT
Very professional and helpful. I've been with them a year and a half so far.
They have been easy to work with and very professional.
Very professional staff eager to help and answering all questions and doubts promptly and properly
Patricia Morris Avant
One incident changed my whole opinion of this company. Some things should be explained better.
Good. They are available to talk when I need them
It's been easy but could use some more updates and communication
No follow up or status. Credit score became worse after using them
It's been as good as I hoped for. The communication and service are outstanding.
They provide great customer service and are always friendly when I call and have a question.
very good at negotiating. I can not wait to be debt free
Great!! so far.Very professional staff,they save your money
They are good and professional also credit associates help clean up your credit very quickly and that gives you peace of mind
It's been a pretty good experience so far. I just don't know what's going on with my last two loans.
Mary L Richardson
When I didn't know which way to turn, CA was there with a confidence that it could be worked out. Being a fairly new widow, I was dealing with pain and confusion, I think they sensed it and were professional, kind
So far they have done a great job hope it continues to the end
Marie Renee Lambert
Very good because of that my score getting better
Great, excellent customer service, and very helpful!!
They are very professional and experts at navigating you through what is necessary to help you with you credit issues.
That have been great, they have answered all my questions. Even when I have called back with questions they were patient and Courteous
Credit associations has been great and good quality customer service
Not to easy to talk to, seem to be unable to deal with immediate questions and last work they did was because I called them repeatedly until they finally made agreement! Still have a few to go, will follow up at the end of this lengthy process! Will follow up when we are done.
Good so far! I've been with the program for over a year now. My only concern is they need to communicate more with their clients. I'm always calling to ask/find out information. It would like to great a summary at least once a month.
Very informative & professional especially starting out when I talked wth Ava
They are slow to get accounts into the program
Very positive experience getting my credit card debt paid down.
Pleasant and helpful. Reduced my debt in half.
good communication since my initial inquiry.
Very helpful and always going above and anytime I call they are patient and very helpful
So far doing good. Y creditors have not been calling anymore. I suggest that if you can pay extra to do it and get your settlements out of the way. Put extra cash down whenever you can. They do what they promise and they will settle your debts.
Great people who care and are very informative
Very mature and to the point, when we talk I everthing is clear and by the end of the conversation I know what to exspect and look forward for another account to be handle with the proper care from that I can appreciate their knowledge because I know iam getting one step closer to change my life and be back on track with good standards to live better without the fear of a high paying account .
I can see my credit score rising every month. This has been a Godsend for me.
Marcia A Bryant
They always have the answers I need and easy to contact when I need them
Rupert Victor Conlin
Great service,helpful .they really helped a lot
They have been with my every step of of the way. They have answered every question question have and when I I ever I call they answer right back. They awesome. And all always on on call
Y. A. Theoret
Can not reach anyone to speak too about account changes.
Very courteous and informative. I am kept aware of my status monthly.
Very professional and all information needed to solve all the problems that occur
Best service excellent jobs very good amount to pay
My credit rating wasn't exactly great(600+] but by the time your company started dealing with my creditors my score dropped to just above 500. Thanks
With the nature of the business they do, they do it well. They are very good at explaining the whole process and answering questions. There are fees associated with it but they are upfront but it is not as much savings as you could have and there can be long stretches where you don’t hear from anybody.
Credit Associates should be more upfront about their fees. I was very surprised by it. It is quite expensive. It is a valuable service but they charge twenty five percent of the total debt amount settled. I’ve gotten mixed messages when I’ve called for customer service.
Considering that they’re going to save me about five grand and I don’t have to negotiate with creditors myself, I would say they are very trustworthy. They haven’t asked for anything beyond the information they would need to help pursue the settlement. They service they provide is top notch. They’ve worked with me every step of the way through each settlement. They let me know when they are ready to come to an agreement. It is clean cut and dry.
Once they got started, it seemed to be going well for other than that I did not think they were going fast enough. I would recommend them.
They care about people are want to help you. They give people help when they thought they didn have any. The associates that answers the phone and talks to people are courteous and kind and understanding.
I wasn't too happy with the customer service because I don't know what they've done. They're not doing the things that supposed to be doing. They are delaying everything. It is a very slow process. I could probably do it myself.
Very professional. If I have a question concerning my account, they are there to answer it. When I initially started the program, I thought I would be paying a certain amount every month but despite that I am on budget they call and ask me if I want to pay extra.