Name: Americor
Rating: 4.9

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Edward Cooper-Narvaez

the associate in was in contact with was very patient and explained theprocess carefully. I'm still worried about the moneys I owed that will get paid before their due date.

1 year ago

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Glenda Sickell

I am very happy with the person i signed up with and will see how quickly my debt is settled before i comment further. The process is very long!

1 year ago

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Juan

So far so good, process a little slow but it’s going. Awesome customer service. But my stress level is very low so it’s very much worth the wait

1 year ago

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Collective

Well so far so good but it is only my first day and just getting acquainted. My contact person however has been excellent seems very concerned with my welfare first.

1 year ago

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Jill Vianco

CUSTOMER SERVICE WAS OUTSTANDING! I do not believe I have ever experienced the kind of comfort I did with my representative!!

1 year ago

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Kay Odegard

Teresa's Proud let exsplaned everything about giving permission and the go ahead for my debt with Mercury. She also answered all my questions.

1 year ago

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Dorian Davis

Great honest company. They explain everything and leave the choice up to you couldn't ask for anything more keep up the great work

1 year ago

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Angela Conrad

I love how easy it is to navigate the website, however trying to get ahold of anybody to see the progress of things is very hard. I really don't know what is going on and that causes huge anxiety

1 year ago

Reply from Americor

Thank you for your positive feedback regarding the ease of navigating our website. We're delighted to hear that you found it user-friendly and accessible.

However, we understand that the lack of communication regarding the progress of your account has caused you significant anxiety, and for that, we sincerely apologize. Your peace of mind is important to us, and we're committed to improving our communication channels to provide you with the support and information you need.

We're actively working to address the issues you've raised and improve our customer service processes to ensure that you receive timely updates on the progress of your account. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention.

If there's anything specific you'd like to know about the progress of your account or if you have any other questions or concerns, please don't hesitate to reach out to us directly at officeofthepresident@americor.com. We're here to help and ensure that you have a positive experience with our services.

Thank you for your patience and understanding as we work to make the necessary improvements. We value your trust in us and remain committed to providing you with the support and assistance you need.

Best regards,
Americor

Apr. 3rd, 2024

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paula fitch

I think that working with Americor has been a good exsperience. for me but hope that I never will be in this situation again.

1 year ago

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Chris Hunter Kansas City, MO

I have been a client since October 2023. In this short time they have already settled half of my debts. They saved me around 50% so far

1 year ago

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Pam Glenn Tulsa, OK

I appreciate the fact that no one I talked to about my debt made me feel like I was a bad person. I already felt bad enough .

1 year ago

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Ron Edson TN

They are working hard to help settle my debts. The Reps know exactly what they are doing and they are extremely nice. That goes a long way.

1 year ago

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Dorothy Dillard Millsboro, DE

It is easy to approve an offer and only takes a minute. I also like the account pages. All the information I need is easy to find.

1 year ago

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Nancy Jones Mt. Vernon, IL

I have been very pleased with the work so far. They were quick to start negotiations with creditors and the results so far have been excellet

1 year ago

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judy jones

I like that they did what they said they would do,my creditors have been paid off. I have to wait a year to get the loan refinanced.Its somewhat high too me.

1 year ago

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Jeff McClure Phoenix, AZ

Lied to by the first person to call me and split in half my debt then add there thousands on to it plus you can't pay your bills for 6 months so that interest and missed payments and penalties have put it back to the same number I had. Then I was told originally that they provide a loan at around 6 percent which sold me and find out today it is 24 so no relief just moved it all to them so now I owe this racist company for 5 years not 2 like said to me but 5 years. File for bankruptcy instead

1 year ago

Reply from Americor

We are truly sorry to hear about your experience and the distress it has caused you. It's disheartening to learn that your expectations were not met, and we deeply regret any miscommunication or misunderstanding that occurred during your initial interaction with us.

Your concerns are valid, and we take them very seriously. We want to assure you that providing accurate information and transparent communication are fundamental values of our company, and we are committed to addressing your grievances promptly and effectively.

If you would be open to discussing your concerns further, we would greatly appreciate the opportunity to speak with you directly. Please reach out to us at officeofthepresident@americor.com, and we will do everything in our power to address your needs and concerns.

Once again, we sincerely apologize for any frustration or inconvenience you have experienced. Your satisfaction and well-being are our top priorities, and we are committed to earning back your trust.

Sincerely,
Americor

Apr. 3rd, 2024

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James Carson MO

I'm very happy we're nocking down a big stress off my mind I'm a stage 4 cancer savior and americor is making my recovery much easier

1 year ago

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Candy Farrar Madison, ME

I love everything about Americor. I got into a mess and they helped me figure things out. I am so glad they're helping me now

1 year ago

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Brandon Gillelan Livonia, MI

Americor is a trustworthy company with excellent customer service. They have helped me take crucial steps for becoming debt free.

1 year ago

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cary

Representatives were courteous and knowledgeable. I am very happy with the resolution that they came up with for me. I can't wait to get started!

1 year ago

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Chris Hunter Chicago, IL

Mr. Brown was very knowledgeable with my financial experience and assisted me the best way possible. Thank you Mr. Brown

1 year ago

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Bob Johnston Minneapolis, MN

Fantastic, very knowledgeable, friendly people! Easy to understand what my options and results will be. Very happy with everything!

1 year ago

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Tiffany S Dedrick Citrus Heights, CA

Just getting started so far so good 😊 It’s been a little scary but I will trust the process everyone has been so supportive at Americor.

1 year ago

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Sarah Henderson

I have never been se disappointed working with a debt solutions program. The guy who sold me in the whole program said he would be there through the entire process for me and be a point of contact. When I called he never returned my calls and the general help line was slow as molasses to get anything done. It seemed like their main concern was to get me signed up for a loan through credit 9. They didn’t want to help me figure out how to pay it off early, in fact I believe they dragged their feet intentionally so that I couldn’t. In the end it did not

1 year ago

Reply from Americor

We are genuinely sorry to hear about the disappointment and frustration you've experienced while working with our debt solutions program. Your feedback is incredibly important to us, and we deeply regret any instances where our service fell short of your expectations.

It is distressing to hear that the level of support you received did not meet the promises made during the initial sales process. We understand the importance of having a reliable point of contact throughout your journey, and we apologize for any difficulties you encountered in reaching out for assistance.

If there are specific issues you would like to address or if you have any further questions or concerns, please do not hesitate to reach out to us directly at officeofthepresident@americor.com.

We value your business and the opportunity to assist you in resolving your debt challenges. Thank you for bringing these matters to our attention, and we appreciate your patience and understanding as we work to improve your experience with us.

Warm regards,
Americor

Mar. 18th, 2024

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John Colasacco Boston, MA

Customer service. Is great .. they let me know what's, going on when they receive notification from a creditor..and if i expect

1 year ago

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linsey lunsford Brookville, OH

made me feel comfortable and safe with my decision to move forward with the company and where very personal and professional and informative.

1 year ago

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Donald Bargy Apex, NC

Fast and helpful - and I like the Facebook group too. Very encouraging, and I have received good advice there from the Americor team.

1 year ago

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Stacey Blake Indianapolis, IN

When I signed up to start the company the staff was extremely friendly. Explained the process to me and made feel comfortable in doing the program

1 year ago

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Ron Tobin Tucson, AZ

I like that the representative did everything he could to make sure I was informed, and helped me expedite, the cancellation process

1 year ago

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Jon Sylvester Newland, NC

Great customer interaction,was a pleasure working with Jonathan,would definitely recommend Americor to family and friends

1 year ago

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Ricardo Loera Dallas, TX

Customer service is at it’s finest when it comes to my needs ! I am Very Grateful for Doing business with Americor !! Thank you !

1 year ago

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Jon Obert Allentown, PA

Very tedious process. They make you watch this video that babbles on when I already understood the goals. Then there’s another “welcome “ phone call when an email would suffice.

1 year ago

Reply from Americor

Thank you for sharing your feedback about your experience with our onboarding process. We value your time and understand that your journey with us should be as efficient and straightforward as possible.

We apologize if our onboarding procedures felt tedious or redundant. Your feedback about the introductory video and welcome phone call is noted, and we will review our processes to ensure that they are streamlined and effective for all our clients.

Our goal is to provide you with the information and support you need to navigate your debt settlement journey with confidence. While we aim to be thorough in our communication, we recognize that there may be opportunities to improve the efficiency and convenience of our onboarding methods.

Your input is invaluable to us as we strive to enhance our services and provide the best possible experience for our clients. If you have any further suggestions or concerns, please don't hesitate to let us know directly at officeofthepresident@americor.com. We are here to listen and make the necessary adjustments to better serve you.

Thank you for choosing Americor, and we appreciate the opportunity to improve based on your feedback.

Best regards,
Americor

Mar. 8th, 2024

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Cynthia Martinez

My rep Amy was incredibly helpful. She made me feel at ease making this decision and she truly did and is working in my favor.

1 year ago

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Melissa McLerran Cameron, TX

I’ve only been with the company for two months so far, but they have settled my largest debt and the customer service has been outstanding!!!!

1 year ago

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Silvia Gallegos Norwalk, CA

When I was already a month away from finishing my last debt, they extended the term to 24 more months, I accepted that I had no other option and they changed it again to 36 months, their customer service is terrible, no one could help me solve it my problem even though I called several times and spoke to different people. I will never do business with them again and I do not recommend them to anyone.

1 year ago

Reply from Americor

We are deeply sorry for the frustration and inconvenience you experienced regarding the extension of your debt repayment term. Your feedback is incredibly valuable to us, and we sincerely apologize for falling short of your expectations.

We understand the importance of clear communication and transparency in all aspects of our services. It is regrettable that you felt unsupported by our customer service team when seeking assistance with this matter. Rest assured, we are taking steps to address this internally and improve our customer support processes.

We understand your disappointment and regret any inconvenience caused by the changes to your repayment term. Our intention is always to work in the best interest of our clients, and we apologize if this was not adequately communicated or addressed in your case.

If there is anything further we can do to assist you or if you would like to discuss your concerns in more detail, please do not hesitate to contact us directly at officeofthepresident@americor.com.

Once again, we apologize for any inconvenience caused and appreciate your feedback as we strive to improve our services for all our clients.

Sincerely,
Americor

Mar. 7th, 2024

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William C McCloskey O'Fallon, IL

My Rep help was great. He helped me throughout the process and provided information that proved beneficial to my situation.

1 year ago

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Luis Rubio Winter Garden, FL

It was easy to work with americor. They wanted you to be successful in the program. I have 1 more creditor. Hopefully it will go the same way.

1 year ago

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Amir Talebi Ontario, CA

Christine, she was very helpful and she was making sure I understand all of the parts. I really appreciate it the way she was.

1 year ago

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Catherine Riche Addis, LA

Wow! That was fast! In less than a month, I’ve received my first settlement offer. This takes a huge weight off. Thanks so much!

1 year ago

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Spydarmyke X Chicago, IL

I like that they not only contact by phone but also through email. They show they truly do care about getting you back on track.

1 year ago

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L.Robinson Linden, NJ

Easy process- Easy to use and understandable online portal - they get the ball rolling quickly- available for questions anytime with a quick response

1 year ago

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Marceline

America is the best he helped me a lot my credit was on 23,000 and then negotiated for me and now I’m paying you on 13,000 and I almost done you help me a lot

1 year ago

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Shane Parrish Greenwood, SC

They seem to have my best interests in mind, and was very informative. I fill like maybe this is a better choice. Debt relief program I just left.

1 year ago

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David ZAUCHA Hesperia, CA

Seems like this will help me and my financial problems. I wasn't sure how I was going to pay off all my debt til signing up with americor. Thank you.

1 year ago

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Genevia Reitenauer Sellersville, PA

My experience with Americor was amazing Jesse was professional and patient and very thorough Thank you so much for your help

1 year ago

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Jenn Windle Dover, DE

I was struggling and Eric walked me through step by step. He explained everything to me. He was a blessing. This experience was so nice and easy.

1 year ago

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Stan Cochran Kennesaw, GA

I like being kept in the process during the time of this event. So far they have done exactly what they said they would do.

1 year ago

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William (Bill) Gutches

Americor people are very helpful, patient, and supportive. Their interactions with me make it a very pleasant expewrience.

1 year ago Edited April 22, 2024

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Felicia Valdez

Americor was very helpful and communicated with me on everything. Easy process. Paid off some debts quickly . Thank you Americor.

1 year ago

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Holly Spellman Santa Fe, NM

Uncomplicated process…if your bank account gets compromised report it to the company immediately. Don’t wait as it can slow down your progress.

1 year ago