Name: GoFundMe
Rating: 4.1

star star star star star

Hanim Samara Silver Spring, MD

The rep answered my question immediately. Before that, I receive a personalized email stating that my question was being reviewed. This all took place on the same day. Amazing!

4 years ago

Reply from GoFundMe

We're so glad our Customer Happiness Team could provide prompt and helpful support, Hanim! Our team is always here for you, 24/7. If you have any questions during your time on GoFundMe, please contact them!

Aug. 31st, 2018

star star star star star

Alhaya

Easy to set up, and if you need to refund money back to sponsor GoFundMe staff are amazing! Fast and efficient! Most importantly kept me informed through the process! Thank you Team!

4 years ago

Reply from GoFundMe

We're so glad our Customer Happiness Team was able to help, Alhaya! We're happy they could assist with refunds and our team will be here for you, 24/7.

Aug. 23rd, 2018

star star star star star_border

Alicia Holman Gilbert, AZ

I like this site as a way to quickly start a fund for someone in need. I don't like that I get a lot of Spam once I've become a user. They also take a lot off the top. Now that they are a larger company, I think they can get more advertisers and reduce the amount they take from those in need.

4 years ago

Reply from GoFundMe

We appreciate the feedback, Alicia! We're happy to no longer have a platform fee, and our standard payment processing costs help keep GoFundMe the #1 safest place to give, online. We don't advertise on our platform, but we will absolutely take your feedback to our team and see how we can improve on our email messaging!

Jul. 8th, 2018

star star star star star

Robyn C Hargrave

Very user friendly, help facilities are terrific. The only suggestions I would make is that more fonts could be available for presentation of content but I guess there is a reason for that.

4 years ago

Reply from GoFundMe

We're so glad to hear the site is working well for you, Robyn! We appreciate your feedback on having more fonts available, and while that's not something we have available at the moment, we'll absolutely share this with our team. If you have any other questions or concerns while using GoFundMe, our Customer Happiness Team is here to help.

Jun. 14th, 2018

star star star star star_border

Michael Lavergne Westwego, LA

I have had a relationship with GoFundMe for the past couple of years, and I have been quite satisfied with the service. I recently had a question about payment delivery that was dealt with in the timeliest of fashions thanks to a representative named Rudolph. His professionalism was remarkable and I appreciate the job he did.

4 years ago

Reply from GoFundMe

We're so glad to hear Rudolph could help, Michael! He and the rest of our Customer Happiness Team will always be here to help, 24/7.

Jun. 13th, 2018

star star star star star

Sergio Raez Villanueva

Super simple to use and straight-forward to let others know about your campaign through social media. Processing the funds is really easy to follow as well and very quick! Very satisfied with it!

4 years ago

Reply from GoFundMe

We're so glad to hear it, Sergio! Please let our Customer Happiness Team know if you ever have any questions or concerns during your time on GoFundMe.

Jun. 13th, 2018

star star star star star_border

Annika Weeks

I couldn’t load credit card info on donations page. Juliet made s several good suggestions and connected with me after each of my attempts. Without her patient support I would have given up on this donation. I hope she knows how much I appreciated that kindness

4 years ago

Reply from GoFundMe

We're glad to hear Juliet was able to help, Annika! She was so glad to help in your time of need, and if you have any other trouble while using GoFundMe, Juliet and the rest of the Customer Happiness Team will be here for you!

Jun. 12th, 2018

star star star star star

Alexis Wardle

I had set up a go fund me account that I had to cancel and give refunds to. With the help of Rudolf (customer service) he quickly and happily helped me out and did the refunds within 20 minutes of my initial email.

4 years ago

Reply from GoFundMe

We're so glad Rudolph could help, Alexis! He's a wonderful member of our Customer Happiness Team, and we'll be here to help if you ever need any other assistance while on GoFundMe.

Jun. 12th, 2018

star star star star star

A.S. Watsonville, CA

Customer service is excellent. They are swift to respond and happy to help! Highly impressed with their ability to convey a genuine desire to help you make your campaign work.

4 years ago

Reply from GoFundMe

We're so glad our Customer Happiness Team could help, A.S.! We're always looking to help each campaign organizer reach their goal and we're happy to offer tips and coaching to share the campaign to your community.

Jun. 7th, 2018

star star star star star

April

It has been an easy and delightful experience. While managing my campaign they have given me ideas on how to get the word out and when I had an issue, they replied in a timely manner.

4 years ago

Reply from GoFundMe

We're so glad to hear you've had a positive experience, April. Our Customer Happiness Team is always available to offer coaching tips and fix any issue you have while on GoFundMe.

Jun. 7th, 2018

star star star star star

Richard VanTassel Erie, PA

I had a problem with a tip on a pledge I made. It was handled very professionally via email unfortunately I can’t remember the young ladies name. She was very helpful and went over and above to rectify the situation.

4 years ago

Reply from GoFundMe

We're so glad to hear a member of our team could help with that tip issue, Richard! We'll always be here to address and fix any issue you have, 24/7.

Jun. 4th, 2018

star star star star star

Luanne Danville, KS

I wasn't sure how the process worked and I really wanted to donate some to a friend of a friend. It was very easy and I was surprised how much I was contacted by you after the donation was made

4 years ago

Reply from GoFundMe

We're glad you were able to donate, Luanne! Our Customer Happiness Team will always be happy to help, 24/7.

May. 25th, 2018

star star star star star

Abdul Chappell Fort Worth, TX

I had a lot of questions and the person that helped me was patient and thorough. Stayed with it, until I got all the answers I needed. I am very satisfied with the awesome service I got.

5 years ago

Reply from GoFundMe

We're so glad to hear you were very satisfied, Abdul! Our Customer Happiness Team will always be here to help serve you for any issues or questions you have.

Apr. 27th, 2018

star star star star star

Debbie Wilson

I had been having issues with app on and off since I opened it. Contacted the support staff and dealt with various members. All helpful, kind and couldn't do more to help me find the root of problem and fix. Thankyou to all.

5 years ago

Reply from GoFundMe

We're sorry to hear you were having issues with our GoFundMe app, Debbie! Our Customer Happiness Team will always be here to help with any issues during your GoFundMe experience.

Apr. 27th, 2018

star star star star star

Michelle C Frisco, TX

I had a very positive GoFundMe experience setting up a fund for a friend in need. It was my first time using GoFundMe so it took me a bit to figure everything out but overall, the experience was easy and good.

5 years ago

Reply from GoFundMe

We're happy to hear you had a good GoFundMe experience, Michelle. We hope our platform was able to help you raise funds for your friend in need.

Apr. 27th, 2018

star star star star star

Rebekah Wharton

GoFundMe makes it easy to set up and run a fundraiser. When I had a question, I contacted customer service and received a quick, comprehensive and easy-to-understand explanation. I would use GoFundMe again.

5 years ago

Reply from GoFundMe

Great to hear you had a positive GoFundMe experience, Rebekah! If you choose to use GoFundMe again for your fundraising needs, our Customer Happiness Team will be ready to assist and answer any other questions.

Apr. 23rd, 2018

star star star star star_border

Alexandria Kalamazoo, MI

I was a new user. It was my first campaign and I had a question about withdraw. The response was amazingly fast. I think less than 10 minutes. And, the response, in the first line, started by alleviating my fears that something was wrong.

5 years ago

Reply from GoFundMe

We're so glad our Customer Happiness Team was able to quickly help, Alexandria. If you have any other questions about your campaign or GoFundMe experience, our team will be ready to assist with rapid and helpful email support.

Apr. 23rd, 2018

star star star star star

Erin Miller St. Petersburg, FL

Thank God for this service! I'm able to focus on my health and not worry about bills. The customer service team was very quick and friendly when I needed help accessing my funds. I am so grateful.

5 years ago

Reply from GoFundMe

We're glad GoFundMe could be there for you, Erin! We're sending our support and our Customer Happiness Team will always be happy to answer any questions you may have.

Apr. 23rd, 2018

star star star star star

Dean Webb Ocala, FL

This is my first gofundme.com experience, and it was super easy to set up and get started. I was so excited when I started to get donations. Their customer service is always outstanding and very polite.

5 years ago

star star star star star

Jim Greenhalgh

For me, the experience is bigger that GoFundMe. It is an exception these days to be uplifted by e-mail communications but, Thats what happened. Thanks to Jenna and the team. Hope I can pay it forward. Thanks Jim

5 years ago

star star star star star

Shawn maclellan

Made a mistake on a donation. Did not notice the tip section. Due to the high donation, the tip was excessive.(it is done auto. Base on a %) i asked for a refund and to my surprise they complied.

5 years ago

star star star star star

Jeanette Schur Olympia, WA

GoFundMe is easy to set up but if help is needed, a representative is available quickly. They are kind and do all they can to make you feel comfortable. I never saw myself asking for help in this way but am glad I did.

5 years ago Edited September 14, 2021

star star star star star

Jacinda E Sandy, UT

I used Go fund me for a friend that was raising money to help her mom with cancer. It was a nice way to be supportive of her but to also see the progress they were making towards their donation goal.

5 years ago

Reply from GoFundMe

Thank you for the kind words and feedback, Jacinda! We appreciate it.

Mar. 2nd, 2018

star star star star star

david jones

I think this site does so much good. I have NO problem with them taking 7% of all funds. Charities usually take anywhere from 50 - 75% for "operation expenses" I love how generous people are.

5 years ago

Reply from GoFundMe

We're thrilled to hear you had such a good experience with GoFundMe, David! Since you wrote this review, we've recently updated our fees to remove the 5% platform fee from all US, Canadian, and UK personal fundraising campaigns, so now even more funds go to the folks who the campaigns are for.

Mar. 6th, 2018

star star star star star_border

Cheryl Rutten Cottage Grove, MN

I used and am currently using gofundme.com and have not had any problems. There have been a few donations and I received the money from gofundme directly into my checking account in a very timely manner to help pay rent for my friend in the hospital.

6 years ago

star star star star_border star_border

Meredith Leah Lincoln Virginia Beach, VA

I have been using GoFundMe to raise money for my medical fund and have had no problems... they do take about 10% of everything you collect but I knew that up front. It does take a few days to get the money transferred from GoFundMe to your actual bank account but I knew that up front, too. I find it pretty easy to use and share and I have no real complaints.

6 years ago

star star star_border star_border star_border

Joseph Jerkovich Faribault, MN

I set up a fund for a friend diagnosed with cancer and though the whole procedure was easy enough to do as well as the collecting of donations, there was a rude surprise when i tried to withdraw the money. I thought I had researched on the site well enough to know what to expect but was frustrated when it actually occurred. I my case I did not wish to burden my friend with any part of the process and wanted to handle it on my own. As i went trough the process to set that up, suddenly things became complicated. even with back and forth email I was never given enough information at one time to know what to expect. When it became clear that the only way the money would be released was with authorization from my friend, I proceeded only to discover that my friend had to make a copy of an ID with him in it and address some additional requirements. I was mad that only till the end did I find out that my friend, dealing with his diagnosis and medical appointments had to comply with requests for him to meet their demands. My advise is to be fully aware of what you must do before, during and after the fund is initiated.

7 years ago

star star star star star

Matthew Carbaugh Herndon, VA

I enjoy browsing the personal and business fundraisers on GoFundMe. It feels good to be charitiable and know exactly what my donation is going to be used for. Also like learning about different blossoming industries entrepenuers are trying to break into.

4 years ago

Reply from GoFundMe

We're glad to hear you enjoy being on GoFundMe, Matthew! We're proud to host campaigns for a variety of causes, and we work each day to ensure that the safety of all campaigns is maintained. Should you have any questions about a campaign, please contact our Customer Happiness team!

Jan. 17th, 2019

star star star star star

Eric San Diego, CA

I have had a couple of friends in a real financial struggle after a tragedy and they have used GoFundMe to get back on track. Sites like this are great when used honestly. Gofundme is a great and simple way to raise money for good causes across the world.

4 years ago

Reply from GoFundMe

We're so glad to hear your friends have been able to use GoFundMe when they need it most, Eric. We're proud to be available to those who would like to raise funds for causes that are important to them.

Jan. 17th, 2019

star star star star star

Mali Orem, UT

GoFundMe has helped and supported so many families in need. What an amazing tool to reach out to the world to donate and help others in need. It's easy to donate by a simple click of a button. This site is very easy to set up and share. simple steps and user friendly.

4 years ago

Reply from GoFundMe

We're honored to receive such kind feedback, Mali! Thank you for sharing your GoFundMe experience with us, we're happy to be the platform to help people raise funds for their need or cause.

Oct. 10th, 2018

star star star star star

Aiga Orem, UT

everyone now a days use this for fundraising. GoFundMe makes it easy for anyone around the world to donate to a certain cause. When i have donated it was very simple to donate, enter information and i was done. It easy a great idea for fundraising.

4 years ago

Reply from GoFundMe

We're so proud to be the place people go when they need to raise funds or want to help out a cause, Aiga. Thanks so much for your kind words, and please let us know if we can help with anything else during your time on GoFundMe.

Oct. 5th, 2018

star star star star star

Kim Millett Lindon, UT

We were able to use GoFundMe when a nephew passed away. We were able gather money to pay unpaid bills and the costs for funeral services. I think people recognize the "GoFundMe" name and feel comfortable contributing to a good cause.

4 years ago

Reply from GoFundMe

We're sending all our best to your family during this difficult time, Kim. We're honored that you were able to use the GoFundMe platform to get the funds you need, and our team will always be here for you, 24/7.

Aug. 21st, 2018

star star star star star

Jodie Larson Pleasant Grove, UT

GoFundMe has allowed me to help friends that are in need. What a blessing it is to many people to be able to find help and support through their network of friends, family members, acquaintences, and sometimes even strangers!

4 years ago

Reply from GoFundMe

We're so glad you're able to use GoFundMe to help those in need, Jodie! We'll absolutely share your kind words with our team, and our Customer Happiness Team is always here to help, 24/7!

Aug. 21st, 2018

star star star star star

Anne Kimball Salt Lake City, UT

My best friend had their moving truck stolen so we did a GoFundMe to help them replace the things they had lost and it was so simple to get the word out to everyone. It was an incredible success! It was easy to use and easy for people to donate to.

4 years ago

Reply from GoFundMe

We're glad to hear GoFundMe could be here for your best friend, Anne! We're sorry their moving truck was stolen, but we're honored to be the platform to get them back on their feet.

Jul. 29th, 2018

star star star star star

Trent Allen Queen Creek, AZ

Amazing website. After a terrible accident we used this website to reach out to many friends and family and gave them a chance to donate. Easy to use and the fees was very reasonable. It helped us in a very difficult circumstance.

4 years ago

Reply from GoFundMe

We're sending our condolences to you and your family, Trent. We're glad that GoFundMe could be here for you in your time of need, and our Customer Happiness Team is always available if any questions or concerns arise during your time on GoFundMe.

Jul. 8th, 2018

star star star star star

Landon Robison Layton, UT

I have never set up a GoFundMe account, but I helped fund a video game one time on their site and it was fast and really easy to do. They reached their funding goal and sent me a really cool collectors edition copy of the game.

4 years ago

Reply from GoFundMe

We're glad to hear you had a great donation experience, Landon! We're glad to hear the campaign reached it's goal and if we can help with anything else during your time on GoFundMe, our Customer Happiness Team will be here to assist.

Jun. 14th, 2018

star star_border star_border star_border star_border

Jethro Bodine Toronto, ON

Donated to the Canadian Freedom rally only to have them shut it down and try to "steal" the money for charities they deemed fit. If I wanted to donate to another charity I would have done so. I don't need GFM to make that decision based on what they think is "worthy". First it was, fill out a form within a 2 week period to get my money back until they were threatened by a few state governors/AGs. Now they are just returning the money directly. This should have been their first move after disgracefully denying to give the money to whom it was donated to. Very dishonest and deceptive. They support who they want to support and if you're not aligned with them, they'll try to screw you over. Never going to donate to anyone using this platform in the future. Goodbye forever GFM. Can't say I'm going to miss you.

1 year ago

star star_border star_border star_border star_border

Bobby The One Montreal, QC

NO matter how much you provide and how much or lil you raise the withdrawal to your account will not happen. Providing all the bills, lease, business reg, bank info and certifications yet still they want to phish people govt ID and even or those who gave them DL, passport and all still they are awaiting money over 2 yrs. AND, they expect us to provide government ID which in Canada it is illegal, it's even written on the ID and passport: NOT to be used as ID, property of Canadian government. The privacy act is clear on that, and keeping the money hostage in return for govt ID is a federal offence here,yet they still do business here and impose these rules. I have reported them to RCMP fraud dept. They know about them, not the first person to be scammed by them. They keep replying that it's their terms, who cares, if the terms are illegal doesn't make them ok! People with positive experience are 3yrs and before, looks like mostly all negative after that. Don't try to email back and forth to explain you will not win any argument even if they know you are right. AVOID AT ALL COST! It's quite disturbing using people in need urgently and scam them like this.. I read that they use the funds to invest hence why they keep you in a loop of 'security verification' all bogus claim. Be very wary if you have money in donations, best you ask to send back to people and get them to send you directly with PP or FB donations, which I knew that before!

2 years ago

star star star star star

Tyler Jenkins Jackson, MS

GoFundMe is literally the reason I got to travel with my all-state band. It made it easy for my friends and family to help me reach my goal and travel to Japan.

3 years ago

star star star star star_border

Sage Loveland Los Angeles, CA

I have donated to several causes through GoFundMe. I love how easy it is to use. It makes it so effortless to give and I totally trust that the money goes where it is supposed to.

3 years ago

star star_border star_border star_border star_border

Laura Medford, OR

-1 Star: Platform Automatically added a tip, stated it would be refunded within 3-7 days. Never received and then took the refund out of the funds donated....horrid when family going through tragedy has to see a deduction in their campaign. Still no credit to my credit card over two months later.. They have 120 days to return the money and will take the entire period while I have to sit tight and wait for my $500. HUGR JOKE IN CUSTOMER SVC. Essentially none. Probably admins are sitting on a beach on their laptops responding “when they can/feel like it”. What a joke for a “goodwill” crowd sharing platform. Will never use again with all of the games they play to try and dissuade someone from disputing....you’ve met the wrong person when it comes to giving up. Not a chance. Complete FRAUD.

3 years ago

star star_border star_border star_border star_border

Anna

My sister`s nice set up a funeral fundraiser called "Arek`s Wish` to help her manage the costs of her husband`s funeral. She raised over 17 000 Canadian dollars. It happened at the beginning of July. Until today my sister has not received any money despite multiple attempts of money withdrawal. The family is devastated because they really need this support during the hardest of times and it affects their life in a very dramatic way. It seems like the raised money have been purposely held back and every day they are losing hope for a positive ending. All the donors that generously donated have been deceived as well. Cannot get over this company`s cruelty and ruthlessness. Hopefully the court will get them the money back if it comes to that. Do not use GoFundMe!

3 years ago

star star_border star_border star_border star_border

Javier Brooklyn, NY

I open a GoFundMe page to help my dad get a surgery he badly need. I notice the withdrawal failed. So I’m being trying to get an answer of why this happen. The website explain that might be cause my SSN or my Bank account number is not accurate wish is not the case. So I’m just trying to get a simple answer to see how can we fix this issue. I’m still waiting for a response from them. They say that will replay you in 24 hours. I’m being waiting days now and no one to speak with. And the worse part it’s that they don’t even have a phone number to speak with someone. The customer service is terrible. And who knows if my dad will get the help he needs and my friends help me to fund the money.

3 years ago

star star_border star_border star_border star_border

G Blythewood, SC

I set up a fund for a high school classsmate's family to help with hospital and funeral bills. We have gotten about $2k in donations but the family is having issues connecting and withdrawing funds. I submitted a help request and got an e-mail back. The GFM person asked if we could loop in the recipient. Of course, I agreed and we waited and waited and waited and she never got back to us. There is no phone support. This has been a disappointing, frustrating and time-wasting experience. Not sure how GFM has gotten this far and become a top-ranked fundraiser. Consider some other way if you're planning this.

4 years ago

star star_border star_border star_border star_border

Andrew

So a friend of mine who has fallen on hard times had his Playstation break on him and his kids. A bunch of his friends and I told him to start a go fund me and we would all chip in to help him out. So his wife started one of these go fund me accounts. Within an hour or 2 he had enough to replace his broken playstation so his children and himself could enjoy so form of entertainment. The next day I get a refund notice because my friend "violated" the terms of service for this pathetic company. We all inquired as to what the issue was when he was told that his wife needs to prove her identity. They did as instructed just to be told that it wasn't good enough and refunded everyone's money. They would not tell him or any of us why it was violated. They just used their standard refer to terms of service. Which we all looked through but could not find 1 term that was violated. To add to this absolute B.S, thanks to these scammers that is go fund me, they waited to refund me when the exchange rate was less so that I don't even get my full refund back. Their scamming ways still cost me $4. Which in all honesty is nothing for me but its the principle of them screwing all parties involved and then trying to show how wonderful they are. I truly believe that the REAL reason they canceled his go fund me was because no one donated part of their donation to their website and the choose to screw him over. NEVER would i use this scam of a website again.

4 years ago

Reply from GoFundMe

Hi Andrew, thanks for sharing your feedback with us. We can see our team has reached out to you regarding these issues, and we would like to confirm that we would never close a campaign or account if donors choose not to tip GoFundMe. If a campaign does not comply with our Terms & Conditions, we will remove it, but we are happy to answer any questions your friend may have.

Feb. 27th, 2019

star star star star star

Cindy Spring Hill, FL

I wanted $100 to go to the family but somehow it got donated to GFM. Customer service promptly refunded my $100. I had no problem with the donation itself.

4 years ago

Reply from GoFundMe

Thanks for sharing your kind feedback, Cindy! We never want to keep a tip you didn't mean to give to GoFundMe, and if we can help with anything else at all, our Customer Happiness Team is always here to help.

Oct. 18th, 2018

star star star star star_border

Lumary East Hartford, CT

Great experience , The customer service response team should improve theur time responding or add to Option for customer service over the phone. But overall it was a great experience and big help

4 years ago

Reply from GoFundMe

We're so glad to hear you've had a positive experience on GoFundMe, Lumary! Our Customer Happiness Team helps thousands of people each day, and keeping all communication via email makes sure that you're never on hold over the phone. We're always looking to improve our support speed, and we'll absolutely look at a faster way of providing help! If you have any other questions or concerns while on GoFundMe, please do let our team know.

Oct. 10th, 2018

star star star star star

Dennis Fermin Saint Augustine, FL

Great customer service. I made an donation amount error. Super quick response and issue was taken care of propmtly. I wish all companies were like this.

4 years ago

Reply from GoFundMe

We're honored to receive such kind feedback, Dennis! Thank you for your kindness, and should you need any other assistance while on GoFundMe, our Customer Happiness Team is here for you.

Oct. 5th, 2018

star star star star star

Furtuna Hailemariam Saint Charles, MO

I love this app. I like the fact that it can help so many people in the world... just by having this cool awesome app!!!!! It’s very thoughtful and thank you!!!

4 years ago

Reply from GoFundMe

We're so glad you like our app, Furtuna! We're happy to help connect people together through our platform, and if we can help with anything else during your time on GoFundMe, please do let our team know.

Sep. 1st, 2018

star star star_border star_border star_border

chris kinnell

they pick and choose who to support ,ive begged for help as i said to who i mailed i have no friends etc on facebook and twitter is disapointing as nobody supports guys like me ,however although they choose who to support it should be reverse ,new people get support it will help new cummers to come back if you go on and dont help you leave ,but if you dont get support you still have to pay if you did get donations it would make more sense to help those with no funds thanks anyway chris #poor get poorer,rich get richer

4 years ago

Reply from GoFundMe

Thank you for sharing your feedback with us, Chris. GoFundMe is a do-it-yourself platform, and we aren't able to find donors for you or donate to your campaign. However, we're committed to offering the best possible tools for you to gain support on your campaign, and our Customer Happiness Team is always here to help, 24/7.

Sep. 1st, 2018