Name: GoFundMe
Rating: 4.6

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Athena vitale Scottsdale, AZ

As a Retired VP of technology world wide I clearly understand how difficult it is in today's world to get problems resolved quickly so I was ready for multiple emails trying to get my problems fixed..Amazingly it took on email from me to get a return note within 20 minutes with everything I requested FIXED...Congrats..I was shocked and pleasantly surprised..

6 years ago

Reply from GoFundMe

We're glad our Customer Happiness Team could offer the prompt and helpful support, Athena! If we can help with anything else during your time on GoFundMe, please write back in and we'll be here for you.

Jun. 12th, 2018

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Betty Mullaney Brown City, MI

From the beginning I have had a great experience! The platform is very easy to use. Set up is clearly explained and done in minutes. I had a specific question for the Happiness Team, which was answered very quickly, with a friendly and concise explanation. So far, the app is working great and I love how easy it is to thank donors. I was intimidated withthe thought of running a fundraiser, but GoFundMe has eliminated all the fear. Highly recommend it!

6 years ago

Reply from GoFundMe

We're so glad to hear you've had a good experience on GoFundMe, Betty! Our Happiness Team will be here to help if you ever have any other questions or concerns.

Jun. 12th, 2018

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jay Mesa, AZ

I had, what I am calling a "Wonderful Life, George Bailey" moment and GoFundMe was there for me. In a dark time of my life, when I needed help GoFundMe was there when so many others weren't But the bonus was when I needed to remove my GoFundMe campaign to clean up my Social Media presence GoFundMe was once again there for me and removed from their website. This is truly a wonderful company.

6 years ago

Reply from GoFundMe

We'll lasso the moon for you, Jay! We're always here through the tough times, and we're happy to help with anything at all, 24/7.

Jun. 7th, 2018

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Kim Fields Gwynn Oak, MD

I’m currently receiving donations as my home burned down on 3/6/18; my friends started an account for me as my family and I were left with nothing. I love how people can assist in the time of need through GoFundMe. I’ve also been on the other end where I’ve given to people in need many times. My only problem w/ GoFundMe is that I have to search for my credit card to donate. You all should use another form of payment, ie, PayPal.

6 years ago

Reply from GoFundMe

We're sorry to hear of the circumstances that brought you to GoFundMe, Kim. We're glad to hear people are coming together in your time of need. We'll share your feedback about multiple payment options to our team!

Jun. 7th, 2018

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Susie Snyder Portland, OR

I accidentally left a 15% tip for GoFundMe on a large donation I'd made to my nephew's creative project. I was afraid it was a done deal since my credit card had been charged but was able to quickly find a link on their website to address the concern and got an immediate response that they would refund the tip to my credit card. I was appreciative of their interest in making sure my money was used as I intended.

6 years ago

Reply from GoFundMe

We never want to accept a tip unless you want to give it, Susie! We're glad to hear our team could assist with that refund.

Jun. 7th, 2018

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Maithe Nava

hello, well my experience started because in my campaign I wanted to withdraw funds and the process was canceled, I communicated with the gofundme support and from the beginning they were very reciprocal and with a lot of availability to solve my problem, in the end he was able to transfer the funds to the beneficiary's account. Very grateful to all the team that attended us.

6 years ago

Reply from GoFundMe

We're glad to hear our Customer Happiness Team could get the funds to your beneficiary, Maithe. Thanks so much for your kind words!

May. 11th, 2018

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Debbi Gonzales Clearfield, UT

GOFUNDME helped us raised the funds necessary to cover the cost of my brother in law's final expenses. At one time I was having an issue being able to transfer the funds do we would have access to them & the support team was amazing! They stayed in contact with me until I was able to solve the problem. Thanks so much!! I will recommend your site to anyone else who is in the same situation...???

6 years ago

Reply from GoFundMe

Our thoughts are with you and your family, Debbi. We're glad our Customer Happiness Team could help you get these much-needed funds and they will always be here to help.

May. 7th, 2018

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Nadene Cooper Jamesville, NC

Unfortunately for me, this was my 2nd experience having to contact the help desk. I apologized for my ignorance/incapability of resolving my issues. Chandler responded and put me at ease. He made me feel as if he were there just waiting for my call and excited to show me how to resolve my hiccup. He carefully wrote simple step by step instructions to get me going again. I also received an email from Kas explaining if there were any other issues, to not ever hesitate to contact them. My 2nd unfortunate mishap turned into another wonderful, enlightening experience. Thank you does not express my gratitude enough!

6 years ago Edited September 14, 2021

Reply from GoFundMe

We're so glad to hear Meg and McAuley were able to help, Nadene! They are both exemplary members of our Customer Happiness Team and we'll pass on your kind words!

May. 5th, 2018

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Dianna R Robinson Washington, DC

I thought I would have to solve the issue of receiving a refund of money, with many request, interacting with someone out in cyberspace. After a few prompts I was asked for my email address and phone number. I received a call and the issue was resolved quickly. I was completely satisfied and intend to refer others to a very secure and professional service.

6 years ago

Reply from GoFundMe

We're glad our Customer Happiness Team could resolve the issue and help with that refund, Dianna! Thanks so much for your kind words, we're committed to offering the most secure and helpful support experience online!

May. 5th, 2018

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Lori A Austin Cordova, TN

I had an accidental charge of $2,522 on my credit card. I contacted GoFundMe via email. I was told I would be contacted within 30 minutes of emailing GoFundMe, and this was true. I was contacted by Casey from their team, who was very friendly and reassuring. She was able to efficiently and effectively handle the situation, which put my mind at ease. I received my refund within one business day.

6 years ago

Reply from GoFundMe

Casey's a true star of our Customer Happiness Team, Lori! We're glad to hear she was able to get your refund all set.

Apr. 27th, 2018

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Cindi Houston, TX

I had an issue setting up my personal verification. Chris responded to my email within the time promised and told me how to fix the problem. It was something simple I had overlooked. Chris was polite, helpful, and reassured me not to hesitate to contact service professional if I have a problem. This is the fourth year we have used Go Fund Me to raise money for school supplies for a small Ecuadorian village near where we live. I am grateful for the company and great service!

6 years ago

Reply from GoFundMe

Thanks for being a regular user of GoFundMe, Cindi! Chris and the rest of the Customer Happiness Team will always be here to help if you have any other questions for future campaigns. We're happy to be your chosen fundraising platform!

Apr. 23rd, 2018

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Arthur Wolford Clarksburg, WV

As a skeptical first time user I was nervous at first but after only about 2 hours after creating my Campaign I was amazed at the amount of attention I received. And with all the friends who took a few minutes tobread and share has made it known furthure than I would have imagined. And with its easy tonuse interface I find it very easy to navigate and manage. I would recomend this to anyone and everyone who has reason to reach out for help because the responses are over whelming.

6 years ago

Reply from GoFundMe

We're honored to be available in your time of need, Arthur. It's great to hear that your donors were able to support your GoFundMe. If you have any other questions, our Customer Happiness Team will be here for you, 24/7.

Apr. 23rd, 2018

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Pattie Ross Hemet, CA

I have never had a problem helping someone set up a GoFundMe page, making a donation and now I can add a refund from an account with problems. They handled my problem there with an honest swiftness when the owner of the account said to get a refund. This program has been a real lifesaver to many people in need of help and I see now after they helped me with a refund what a force of goodness they are! Keep up the good work! Thank you for all you do and all you save!

6 years ago

Reply from GoFundMe

We're so glad to hear you've had a positive experience on GoFundMe, Pattie! Thanks for being a part of our GoFundMe Community.

Apr. 23rd, 2018

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Tracy Gutierrez Sacramento, CA

I don't have a bank account and I had a hard time finding I need someone that work that could link their bank account to my GoFundMe account so I had it have a check issued and the GoFundMe people were so helpful and it was the best help I've ever gotten from an online service I recognize you recommend GoFundMe to everybody that needs help that needs to reach out to the world

6 years ago

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Bekki L. Paradise, CA

My experience with GoFundMe has been very good. The platform is easy to use, easy to set up and easy for others to use if they wish to donate to your campaign. I did need to submit a question/problem to their "Happy Team" and they resolved my issue right away. Again, very easy. I'm so grateful that during times of crisis when you need to reach out for a helping hand GoFundMe is there to assist. Thank you!

6 years ago

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Dan Fair Littleton, CO

Our go fund me account was set up by my brother after my husband passed. It was a very easy process to navigate and in no time we were receiving the donations. My children and I have found great comfort in reading all the comments left by the donors... and their amazing generosity. Additionally, I did reach out for clarification on when funds would be dispersed and the processing fee. I got a quick response and explanation.

6 years ago

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Caroline Davis

I've used GoFundMe for two different campaigns. I was new to GoFundMe and found the site easy to use and intuitive. It's simple and uncomplicated. The customer support tea are superb. I've contacted them on three occasions with different and sometimes complex queries. The speed of response is impressive but more importantly the answers are comprehensive and address my issue. GoFundMe is so easy to manage. Great site, great team.

6 years ago

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Moriat McNamara New Milford, CT

Customer Service was extraordinarily helpful with my previous fundraiser. And as I start a new one--already in need of support--I immediately feel they are right with me. Your support team has consistently--with patience and kindness--been available and have helped with various issues. I am never made to feel as though I seek help too often. But I do. Overall your team is extraordinary. Thank you all!

6 years ago

Reply from GoFundMe

Our Customer Happiness Team will always be there to assist you if you need it, Moriat! Thank you for your thoughtful words.

Mar. 9th, 2018

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Melodie Carr Lawrenceville, GA

GoFundMe has been a wonderful platform for helping others. I would highly recommend it to anyone who wants to provide financial assistance to others. I was able to help a student at my school with medical bills by reaching out to our community and beyond. We raised nearly $36,000! The people at GFM are easy to work with and offer to help you in any way. The customer service I received was excellent.

6 years ago

Reply from GoFundMe

Thank you for sharing this wonderful story, Melodie. We're inspired to hear how your community rallied to support a student in need!

Mar. 9th, 2018

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Lynn m gerber Portland, OR

When I went to go do a go fund me page there was a tipping that I wasn’t expected my , I try to put in zero for the tipping but it wouldn’t work so I paid the $10, when I send an email about it you guys didn’t even question me you just said you were refund me my $10, but I did not want to do that I was just so grateful that you didn’t treat me like an idiot

6 years ago

Reply from GoFundMe

We're happy to see our Customer Happiness Team was able to assist you, Lynn. We'll always refund an honest mistake. We'll also make sure our website engineers look into the tipping feature to confirm that it's working properly.

Mar. 9th, 2018

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Ann Marmesh San Antonio, TX

GoFundMe gave me the opportunity to overcome the 'cloud of silence' that so often surrounds illness and/or loss. Instead, I shared my story with friends and family and then with many who read my story whom I'd never met before. Although it is scary to be faced with a lack of resources during a crisis, the response of others shows how quickly a crisis can shrink away.

6 years ago Edited September 14, 2021

Reply from GoFundMe

Thank you for these beautiful words, Ann. We're so glad to see that your community (and beyond) rallied around you in this difficult time.

Mar. 9th, 2018

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Clemmie & Mandy Johnson San Jose, CA

I think the concept behind GoFundMe is great. It helps people to help other people. What I don’t like are the huge service fees the company takes from the generosity of people trying to help others. It looks great that someone raised $10,000 but in reality they’re not getting the full amount. GoFundMe gets a chunk of that. That’s disheartening. 😞

1 year ago

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Joseph Faenza Washington, DC

I have been on the donating side of GoFundMe. I recommend if you can help out someone through a GoFundMe donation page to do so because it’s very easy to apply a donation using PayPal. It’s so easy that all you have to do is choose an amount to donate and then if you want you can say who its from or leave it anonymous.

1 year ago

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Jeremy Summa Inverness, FL

Go fund me is very easy to use and easy to browse for people in need. Wether it’s you looking for the help or you wanting to help someone it’s easy. My favorite part is that you can give to anyone and choose to stay anonymous and to me that important since I don’t help for recognition.

1 year ago

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Heather H Sanford, FL

GoFundMe is a wonderful tool for raising money for those in need and donating money for causes, situations or family and friends with ease. GoFundMe is user friendly and has a section for updates and comments, which makes this even better. It's nice to be able to help and do so anomalously if preferred.

1 year ago

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Kaylee Gay Chicago, IL

I love how easy GoFundMe makes it to fundraise for certain events like a trip or raising money for a cause. All you have to do is go to the website and make a donation. I love that GoFundMe is all online so I can send it to all of my relatives and post it on my social media to have people support me. They make fundraising effortless. I also love that their customer service responds promptly and is ready to help with any issues.

2 years ago

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Lizzy Puentes Tallahassee, FL

GoFundMe is such an easy way to raise money for any cause you need raising money for. The website is easy to set up and they give you a link to your fundraiser that is easily sharable to other social platforms or can be directly sent to others.

4 years ago

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Michelle Rios Ogden, UT

I have read many stories on GoFundMe. I have donated many times to people that I have read about raising funds on a GoFundMe page. I feel that they offer a wonderful service, helping those who have no other way to pay for any number of things. I understand that there is a fee to provide this widely viewed service, I just wish it could be adjusted depending on the reasons that money is being sought. Some people need every single dime that is donated to help them get through, others can "afford" to pay a larger fee.

4 years ago

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Eddie Rios Ogden, UT

What a wonderful creation GoFundMe is. I have built a campaign and have also invested in other GoFund me initiatives. It is creative, it is innovative, it is safe. What a way to get the funds to the right place. Superior technology meets innovative thinking. Absolutely first rate!

4 years ago

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Beverly Schacher Long Beach, MS

I have donated to a few different causes. It was very easy to do and I sometimes get updates on how things are going. I can only comment on the experience from a donor though. It's a great idea for connecting people to small donors that can make a huge difference for people in need.

4 years ago

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Louise Maynard

This was my first time anything like this and I was confused about some of the steps; contacted customer services and they walked me through it step by step - even contacting me again to make sure my issue was solved. Thank you for making it easy to help my friends.

6 years ago

Reply from GoFundMe

We're glad our Customer Happiness Team could help clear up any issues, Louise! We always want to make sure you have an easy and positive GoFundMe experience, and we're glad you were able to help your friends on our platform.

Oct. 10th, 2018

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Josephine Ronga New York, NY

A friend set up the page for me after I was scammed, and I was so nervous about it. But many friends and some donated and it means the world to me. Go Fund me helped me when I could not figure out how to transfer the money. They got back to me the next day! It was amazing, and the problem was fixed.

6 years ago

Reply from GoFundMe

Our Customer Happiness Team is always here to help, Josephine! We're glad they could take care of that issue for you, and we're happy your friend could help you raise the funds you need. If our team can help with anything else, we're just an email away.

Oct. 10th, 2018

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James Brooklyn, MD

When i looked for a fundraising site go fund me was the best. The lowest fees, with the best reviews. Recently i had to contact customer service. They had a prompt response and resolved my issue within 24 hours! I highly recommend this sight for all of you fund raisers!

6 years ago

Reply from GoFundMe

Thank you for your kind words, James! Our team is proud to offer our 0% platform fee, and our Customer Happiness Team always wants to provide prompt and helpful service!

Oct. 10th, 2018

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Carly Anchorage, AK

I was sunable to access my account for my withdrawal because my phone number was incorrect. I requested help via customer service and was immediatedly answered. Right after I verified my number I had a response as to what to do. It was amazing! It literally took a day. That's it! I love this site!

6 years ago

Reply from GoFundMe

We're so glad to hear our Customer Happiness Team was able to help, Carly! They're happy to help with any issues, day or night. Thank you for your kind words about GoFundMe, and please let our team know if we can help with anything else during your GoFundMe journey.

Oct. 10th, 2018

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Curt Kimmel New Castle, DE

This is my first experience with initiating a GoFund Me site. I was surprised how easy it was and when I had a question, Rosa was quick to answer it and offer her assistance in the future. My experience here has been positive all the way.

6 years ago

Reply from GoFundMe

We're so happy to hear Rosa was able to help, Curt! She's a superstar member of our Customer Happiness Team, and our team is always committed to prompt, positive, and helpful support. If you have any other questions or concerns while using GoFundMe, they'll be here to help.

Oct. 5th, 2018

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PATRICIA M BALLANTINE Easton, MD

Gofundme has been a positive experience so far all the way around. The customer happiness team gor back to me immediately when I had an important question regarding my bank account . The site is easy to use. Thanks Gofundme!

6 years ago

Reply from GoFundMe

We're so glad to hear you've had a positive experience on GoFundMe, Patricia! Thank you for your kind words. Our Customer Happiness Team is always here to help answer any question, day or night. Please let our team know if we can help with any questions or concerns while on GoFundMe.

Oct. 5th, 2018

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Justin Goodman Kellogg, IA

This is a GREAT way to give to whatever charity, person, ideal, etc you may care about. Money goes directly where it is supposed to go and they protect you from fraud. If there's an issue, it's taken care of very quickly with no questions asked. Easy to navigate and understand.

6 years ago

Reply from GoFundMe

We're so thankful for the kind words, Justin! Thank you for being a part of our GoFundMe community, we're proud to be the place people turn to for their cause.

Oct. 5th, 2018

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Alexandra Chattanooga, TN

I needed help to delete a duplicate comment I made. The quickest response I have ever got from any support team, not only that she was super friendly. Amazed me honestly, enough to go through the entire process of bragging on her. She deserves it though!

6 years ago

Reply from GoFundMe

Thank you for sharing your kind words about our team, Alexandra! Each and every member of our Customer Happiness Team is always here to offer prompt and helpful support to fix any issue that comes up. Please do reach out to our team if we can assist with anything else during your time on GoFundMe.

Oct. 5th, 2018

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Christina Marshall Bremond, TX

The page is easy to navigate and the step by step instructions make it easy to set up your own fundraiser. If you have any problems or questions their online help team responds quickly, and makes sure you understand how to fix any issues and that you are satisfied with everything before leaving you to finish things yourself.

6 years ago

Reply from GoFundMe

We're so glad to hear that it was easy for you to create a campaign, Christina! Thank you for your kind words about our Customer Happiness Team, they're proud to offer prompt and helpful support to solve any issue that comes up. Please let us know if you have any issues at all while on GoFundMe.

Oct. 5th, 2018

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Marygene Smith Gresham, OR

I had never set up a crowdfunding site before, so I was especially delighted at how easy GoFundMe was to use! Each step of the process was easy to follow, and when I did have one question, the "help" contact responded within 15 minutes!!

6 years ago

Reply from GoFundMe

We're so glad you found GoFundMe easy to use, Marygene! Our Customer Happiness Team is here for you, day or night, and we're proud to offer prompt support. Please do let us know if we can help with anything else during your time on GoFundMe.

Oct. 5th, 2018

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Florentia Spires Suitland, MD

Go Fund Me was a wonderful fundraising resource. Unfortunately, my schedule of events changed that led me to refund my generous donors. Once I made a request for my donors to be refunded, the GFM team immediately took action for refunds. It was seamless and I appreciate how they handled my case.

6 years ago

Reply from GoFundMe

Thanks for taking the time to reach out for those refunds, Florentia. We're sorry to hear you had to issue refunds, but we're glad our Customer Happiness Team could ensure those refunds were fully processed. Our #1 goal is a fast and helpful support experience, and we're honored to receive your kind feedback!

Sep. 1st, 2018

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Christina Laverde Rahway, NJ

Basically, the family wasn't ready for financial help so we were asked to request refunds. Since there was no phone number I thought, 'great, forget that ". I looked in the help link. I followed the directions and someone contacted me the same day.

6 years ago

Reply from GoFundMe

We're glad our 24/7 support could help you issue those refunds, Christina! If our team can help in any way during your time on GoFundMe, please feel free to reach out.

Aug. 23rd, 2018

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Charity Calubayan Minneapolis, MN

GoFundMe makes it very easy to set up a campaign and raise money. I had an issue with withdrawing funds, and they responded to me immediately. The issue was resolved the same day I contacted them! I really appreciated their kind help.

6 years ago

Reply from GoFundMe

We're glad to hear you found our platform easy to use, Charity! We're thrilled our Customer Happiness Team could fix up that issue, they're always happy to help!

Aug. 23rd, 2018

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john holmes Punta Gorda, FL

The process of setting up the GoFundMe account was straight forward. When I ran into a couple questions the support staff was superb!!!! They responded within a very short time (usually less then an hour) and worked hard to help me not only solve the question I had but make the campaign better. Truly an excellent experience!!!

6 years ago

Reply from GoFundMe

We're so glad to hear our Customer Happiness Team was able to help, John! They are proud to offer prompt and helpful support, 24/7! Thanks for being a part of our GoFundMe community!

Jun. 14th, 2018

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Dario Fadiga Indio, CA

I contributed, through GoFundMe to the fund for the lady cyclist who was run down by a car during the 2018 Tour De Palm Springs, I took exception to the $15.00 tip to GoFundMe and that was later returned to my account as GFM had promised.

6 years ago

Reply from GoFundMe

We never want to take a tip unless you want to give one, Dario! Thank you for contacting our Customer Happiness Team so we could get that tip refunded for you right away, and if you have any other questions or concerns, we'll be here to help.

Jun. 14th, 2018

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Diannna Berea, OH

I found GoFudMe to be very simple to set up my photos, links, and sharing. Personally, I was raising money for my local Fire Dept. to have Oxygen saving masks for animals and reached my goal successfully! Once met, I mistakenly deleted my account before sharing. By contacting them, it was easy to recover and post my accomplishments.

6 years ago

Reply from GoFundMe

We're glad to hear you had an easy experience setting up your GoFundMe, Diannna! Our Customer Happiness Team was happy to get your account all back online, and if you ever run into any other issues, please let them know! Thanks for being a part of our GoFundMe community!

Jun. 14th, 2018

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Adria Moskowitz Kirkland, WA

GoFundMe asked me to submit a review. Negative: When I first tried to set up my account, it claimed my userid already existed. I did not set up a password. It would not let me set up a password. I clicked the link to send me an email to re-set my password. This never arrived. I checked my spam filter. Nothing. Positive: I emailed customer support and told them the re-set password email never arrived. A customer service representative emailed me the re-set password link. Though she did say "the emails probably got stuck in your spam filter." {... so kind of negative cuz I'm not an idiot ...) Go Fund Me is running on completely average!!

6 years ago

Reply from GoFundMe

We appreciate the feedback, Adria! We're always looking to improve our automated emails, and with your help, we can make the GoFundMe experience better for all!

Jun. 14th, 2018

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Elizabeth Zetlin

GoFundMe's platform is excellent - you can add photos and videos in the story area and perks too. It's easy to use. The best I've seen so far and I've tried 3 others. When I had questions, the response time was phenomenal, friendly and supportive.

6 years ago

Reply from GoFundMe

We're so glad our platform is working for you, Elizabeth! We strive for an easy and simple way to raise funds, but if you ever have any questions along the way, our Customer Happiness Team is standing by to help!

Jun. 13th, 2018

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JohnT Lewis San Francisco, CA

Shannon was very professional and helpful as we talked through some questions I had about handling offline cash donations It Took two or three emails back-and-forth to get all the information I need for that subject And Shannon answered all.

6 years ago

Reply from GoFundMe

We're so glad Shannon was able to help, John! She and the rest of our Customer Happiness Team will be here to assist if you have any other questions or concerns, 24/7!

Jun. 13th, 2018

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Branka Jankovic

When I was doing a donation I made a mistake and reversed the amounts of donation to the cause and for the admin fee. I‘Ve submitted a message explaining what I’ve done. Lauren responded to me within 20 min, refunded all donations and explained how to do it right. Very impressive!

6 years ago

Reply from GoFundMe

We're so glad Lauren could help fix this issue, Branka! If any other issues come up, please reach out to Lauren and our Customer Happiness Team. We'll be here to help, 24/7.

Jun. 12th, 2018