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398 User Reviews
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Joanne Anderson

This was the first time I donated to a GoFund Me campaign I had a question about some of the terminology used on the page. I could not find the answer in the FAQ's so I submitted my question. I received an acknowledgement and answer to my question within 2 hours. I would certainly donated again without hesitation.

3 years ago

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Reply from GoFundMe

We're glad our Customer Happiness Team could help answer your question, Joanne. We take your feedback very seriously and we'll see how we can improve our FAQ's!

Jun. 7th, 2018

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Deborah Martin Kansas City, MO

Apparently the GoFundMe that I donated to, did not truly need the funds for a funeral. My niece sent me a message that the parents had paid for the funeral. I contacted GoFundMe, they responded immediately, and gave me a full refund.

3 years ago

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Reply from GoFundMe

We're glad we could help with your refund, Deborah. Our Customer Happiness Team will be here for you if you ever have another issue on GoFundMe.

Jun. 7th, 2018

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Marieke Antoinette

My charity fund raising campaign failed to gain traction and I decided to close the appeal. The team at Go Fund Me were very helpful and the donations received were refunded promptly. I would have no hesitation recommending this platform for anyone who needs to raise finances for a specific cause.

3 years ago

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Reply from GoFundMe

Our team will always be here to help with any request, Marieke. We're sorry your campaign didn't gain the traction you were looking for, but we'll be happy to help you set up another campaign if you choose to use GoFundMe again.

Jun. 4th, 2018

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George E Hansel Asbury Park, NJ

I had a problem setting up and verifying my account. I sent an email thinking I would eventually hear from someone since I was communicating during the Easter weekend. Aideen, who has guided me through the process has been amazing. I would never have expected my emails to be answered so thoroughly in such a timely fashion.

3 years ago

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Reply from GoFundMe

We're so glad to hear Aideen was able to help out, George! She and the rest of our Customer Happiness Team will always be here to offer prompt and helpful email support.

Jun. 4th, 2018

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Victor Enns

GoFundMe was quick,secure and easy to use. The online chat function for customer service always was within the thirty minutes as advertised and they were able to answer my question, or would look into it and got gack to me. I’m not a big fan of telephone service, I have a small impairment and am often impatient waiting in line to get a customer service rep. Waiting for an email lets you continue with other projects on your computer or personal device .

3 years ago

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Reply from GoFundMe

We're glad to hear our Customer Happiness Team could help via email support, Victor! We'll be happy to address any questions you have at any hour of the day!

May. 12th, 2018

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Elena Contreras Wellington, CO

GoFundMe is an excellent, easy-to-use platform. But what I liked most about GoFundMe, was their stellar customer service. Whenever I asked a question, not only was their response immediate and friendly, but they quickly resolved any and all issues. I will definitely use them in the future when in need of a fundraising platform.

3 years ago

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Reply from GoFundMe

We're so glad to hear our platform and Customer Happiness Team was able to help with your fundraising, Elena! GoFundMe will always be here for your fundraising needs and our team will be happy to answer any questions, 24/7.

May. 12th, 2018

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George Arlington, MA

My experience has been nothing but positive. I have no complaints, only applause for a job well done. Whenever I've had a question, I can expect to receive a prompt reply that always manages to answer my question. Keep up the good work!

3 years ago

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Reply from GoFundMe

We're honored to hear such positive feedback, George! Thanks so much for your kind words about our Customer Happiness Team!

May. 11th, 2018

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Jimmy Greco Las Vegas, NV

I asked a question on the site and their representative Kaley was most helpful, and after telling her what the gofundme was for she even wrote a little note back congratulating my son on his accomplishment and wishing him well in the future! It was very nice to come from such a big company!

3 years ago

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Reply from GoFundMe

We're glad Kaley was able to help, Jimmy! Kaley and the other members of our Customer Happiness Team will be here for your questions, 24/7. We're sending well wishes to James Jr. from everyone at GoFundMe!

May. 5th, 2018

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Lois Brayton Saugerties, NY

GoFundMe gave me an opportunity to assist my friends who suddenly found themselves in dire need. The process of using GoFundMe was simple to use and easy to personalize. The experience was immensely satisfying and uplifting. My faith in humanity soared as person after person stepped up to assist our mutual friends.

3 years ago

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Reply from GoFundMe

We're happy you had such a great experience on GoFundMe, Lois! We're honored to be the platform to help you raise funds for your friends.

May. 5th, 2018

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Sue Zambo Deerfield, IL

I made an inquiry about a delegation for donation. I received an immediate email addressing my concern with steps on how to resolve my concerns, if I felt the response wasn't satisfactory. The GO FUND ME representative was extremely personable, informative and thorough.

3 years ago

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Reply from GoFundMe

We're glad our Customer Happiness Team was there to help, Sue! We always appreciate any feedback and we're happy to assist with any future concerns.

Apr. 27th, 2018

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Tammy Mondschein Warrington, PA

I was having problems finding the link to my Go Fund Me campaign because I was so overwhelmed with trying to get my parents needs taken care of and trying to get various church projects done. Bevin was very kind and didn’t make me feel stupid because I couldn’t find the link. I’m very happy!!!

3 years ago

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Reply from GoFundMe

Happy to hear Bevin was able to help, Tammy! She's a rockstar, we're lucky to have her on the team!

Apr. 23rd, 2018

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Shantia Matthews Minneapolis, MN

Agent successfully set up account when I ran into problems. The response time via email was awesome; my issue was resolved almost immediately. I was able to launch my campaign the same night. The step-by-step instructions that followed were spot on.

3 years ago

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Reply from GoFundMe

We're so glad to hear our Customer Happiness Team was able to help, Shantia! Our team is available 24/7 if you have any other questions during your GoFundMe experience.

Apr. 23rd, 2018

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Mary Regan Garden City, NY

GoFundMe was very easy to use to set up an account and, when a situation occurred that prevented the beneficiary from taking a withdrawal within the required 30 days, the customer support team was not only very responsive, they were extremely accommodating.

3 years ago

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Deborah Doll Crestwood, KY

My son's unit is doing a military commemorative march and I made the mistake of putting my funding on the wrong year. I emailed GoFundMe. com about my mistake and they refunded my donation so I could donate to the correct year. They were very professional, considerate and helpful.

3 years ago

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Sarah Pittsburgh, PA

I had an amazing experience with customer service. I was unable to access the site to collect the money for our page. I sent an email, got a response within minutes, & was provided a solution that worked on the first try. I'd highly recommend GoFundMe!

3 years ago

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Rick (Richard) Wood Schenectady, NY

Dear Sirs, I have donated before to try to help a very dear friend, but have never found myself in the position i'm faced with now having to ask for help. Though no one has donated as yet, i'm trusting on the kindness of friends. Everyone at "GoFundMe" has been so helpful and kind. Thank you !! Sincerely, Rick wood

3 years ago

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sara Highland, CA

The customer service of GoFundMe was amazing. The gentleman was both professional and personal with his responses to my needs. So not only does this company facilitate in helping others but the thoughtful and immediate manner in which they address individuals is amazing.

3 years ago

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Shawnee Guyer Madelia, MN

I have had nothing but a positive experience with Go Fund Me. I was having trouble setting up a withdraw as a beneficiary and was at the deadline to get it set up. I emailed the team, got an email back within 5 min. She was able to resolve the issue for me immediately. They were great! Thank you Go Fund Me!

3 years ago

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Jeff Sorensen Ames, IA

GoFundMe is an excellent resource for raising funds. They were incredibly helpful when Tabletop Gaymers first started to raise funds online. They have incredibly good customer service and their response times to tickets (even at 3:00am) is amazing. The only reason I am not willing to give them 5-Stars is because of their billing policy. They take 0% of personal campaigns, but 5% of nonprofit campaigns. This seems backwards to me.

3 years ago

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Teisha Alexander

I started a campaign for my missions trip but I don't know if anyone really saw it cause I don't have a facebook. it pretty easy to use (i will just never get the hang of all the financial jargon) when I wanted to cancel, they were able to help me and get it done pretty fast for a company that probably deals with thousands of pf problems every day.

3 years ago

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Reply from GoFundMe

Thank you for your honest feedback, Teisha. We're glad that our Customer Happiness Team was able to assist you.

Mar. 9th, 2018

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Cassandra Madison, WI

I set up an account for someone not very computer literate. After we started receiving donations I changed the account contact and info to them. They were unable to navigate into the account. I asked for assistance to transfer the account back to me. Support was quick to reply (both auto message and real person) and able to reset the password/account so I could access again.

3 years ago

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Reply from GoFundMe

We're glad to hear that our Customer Happiness Team was able to assist you in regaining access to your account, Cassandra.

Mar. 9th, 2018

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Therese Palkovic Suwanee, GA

The world needs to focus more on helping each other and doing it with a smile. This was my experience when I reached out to the Customer Happiness Team at GoFundMe. They were timely, responsive and extremely helpful. It's an incredible breath of fresh air and more organizations should follow their lead.

3 years ago

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Reply from GoFundMe

Thank you so much for those kind words, Therese! We're humbled by your feedback.

Mar. 9th, 2018

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Kim Frenette Knightdale, NC

I had an issue with the "tip" part of my donation. The 100.00 went to the tip and the 5.00 went to the family. I requested the money be moved appropriately and I received an email in about 10 minutes reading that the monies would be refunded to my account in 3-5 days.

3 years ago

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Reply from GoFundMe

Thank you for this feedback, Kim. Our team is always happy to quickly issue refunds when honest mistakes are made.

Mar. 9th, 2018

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Pat Portland, OR

Peter from GoFundMe took quick action when I alerted Customer Service about disturbing comments and photographs placed on a beneficiary's GoFundMe page. Very soon after I complained, I received a note that those were removed and the person who wrote the comments was banned. Thank you for the immediate response in taking care of this!

3 years ago

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Reply from GoFundMe

We love Peter, too! He's great at what he does, and we're glad to see that he was able to help remove the unwanted comments and images quickly.

Mar. 9th, 2018

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Camille Milwaukee, WI

Gofundme was a great way to raise money desperately needed. At one point during the campaign I was notified that a gofundme employee nominated my campaign for the gofundme gives back. They gave my campaign an extra $1000. I was so surprised. I didn't have a large campaign. But that extra put my total over the top. It helped several men receive education badly needed. I recommend gofundme.

4 years ago

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Reply from GoFundMe

Hi Camille, We're so glad to hear that you had a positive experience with GoFundMe, and that your campaign was nominated for our GivesBack program!

Mar. 26th, 2018

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Shante Reeder Draper, UT

I have used this company for personal reasons, as well as donated to others who have used it. Such a cool way to spread the word about others who need help! I love that I can do this from the comfort of my own home!

1 year ago

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Qiao Bethesda, MD

This web is very helpful for the needed, I used it to donate money to my friend kids and church friend who had serve disease and need immediate help for medical treatment, we raised $100.000 in two days.

1 year ago

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Lindsey Newman American Fork, UT

GoFundMe is such a cool way to help people in need. I specifically have been the recipient of huge amounts of help during a really tough time when my baby was being evaluated for lung transplants. It really saved us.

1 year ago

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Summer Porter Managua, MN

GoFundMe makes fundraising incredibly accessible. Account setup is easy and once done, you can publish it to all different media sources. The app is great too - once you're logged in, it will send push notifications to update you on fundraising status.

1 year ago

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Dennis Tetlock

I like the way it operates,but e-transfers and paypal need to be incorporated for secure payments,I do not do credit card pay on the internet and I know alot of people that feel this way also,otherwise keep up the great work.

2 years ago

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Reply from GoFundMe

We truly appreciate the feedback, Dennis! Our certified charity campaigns do accept PayPal, but we're not able to support PayPal for our personal campaigns. However, all of our campaigns use the latest security measures to ensure that your donation is made safely and securely. Thank you for your kind words!

Jan. 17th, 2019

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Tanner Cook Gilbert, AZ

I’ve been able to donate to causes for friends that have really needed help. My friend needed money for his cancer expenses - donating to the cause was easy and overall a great platform to help out so many people.

2 years ago

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Reply from GoFundMe

We're glad that GoFundMe could help and host your friend's campaign, Tanner. Our thoughts are with him in his fight against cancer, and we're always here to support you and your friend if any issues arise with donations on GoFundMe.

Jan. 17th, 2019

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Mary Kelley Kennewick, WA

My donation made it to where it was going. No problems.I'm glad to have found this even tho I know Kate the persons company I was donating to has used it for a long time. I'm pleasantly grateful for the honest service. We can always use honesty now days. And Go Fund Me has shown to be honest all these years.

2 years ago

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Reply from GoFundMe

We're flattered to receive such kind feedback, Mary! If our team can assist in any way during your time on GoFundMe, please let us know!

Jan. 17th, 2019

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Jim Kettinger Highland, MI

Help Desk provided good response to getting the correct link to the campaign I was interested in. The list when the campaign ended of the number of donors and names/amounts (for non-anonymous donors) was a good read.

3 years ago

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Reply from GoFundMe

We're glad our Customer Happiness Team could offer support, Jim! We're always looking for ways to implement customer feedback to our platform, and if you have any other questions, concerns, or more you'd like to see from us, please do let our team know!

Oct. 18th, 2018

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Jack rosenbaum Scottsdale, AZ

They are Fair, honest, quick to respond, respectful and doing a service to society by allowing compassionate people to donate to people in need... in a easy to navigate, straightforward and well organized format!

3 years ago

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Reply from GoFundMe

We're honored to receive such kind feedback, Jack! Thank you for your kind words about our Customer Happiness Team and our platform. We're striving every day to improve our fundraising experience for the GoFundMe community.

Oct. 10th, 2018

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Kathy Lara San Pedro, CA

Teanna was very helpful and responded promptly to my emails, which I love. She was also friendly and professional. When teanna was out of the office, Francisco was able to help us. Great experience overall

3 years ago

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Reply from GoFundMe

We're so glad Teanna was able to help, Kathy! She's a star member of our Customer Happiness Team, and we're also glad to hear Francisco could assist when she was out of the office! He's another exemplary team member, and they're both happy to help if you have any other questions or concerns!

Oct. 10th, 2018

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Paula Green

The service it provides is almost just right for me. The caring attention of the support team is absolutely great. My only reservation is that at present GFM does not service campaigns to receive, in addition to other currencies, donations from South Africa.

3 years ago

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Reply from GoFundMe

We're so thankful for your kind words about our Customer Happiness Team, Paula! While we're not able to send funds to all countries across the world, we're always looking to expand to more and more areas as we can. Hopefully we can be in South Africa in the near future, and we recommend checking our site often for any changes!

Oct. 9th, 2018

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Christine Letchworth Arnold, MD

I had a problem tracking a payment. I emailed and the follow up was exceptional! They kept in touch at least 1 time a day until resolved. They had practical answers and suggestions.

3 years ago

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Reply from GoFundMe

Our Customer Happiness Team always wants to make sure your issue is resolved, Christine! Thank you for your kind words, and we're glad to hear that the issue was all fixed up for you.

Oct. 5th, 2018

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Donte Russell Culp Indialantic, FL

My phone number was out of date. Transferring funds was not possible without the correct information. The service agents responded quickly, were very helpful, and most importantly courtesy too.

3 years ago

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Reply from GoFundMe

We're so glad our team could help fix up your phone number issue, Donte! Thanks so much for reaching out to us so we could securely help you change the phone number on your account. If our Customer Happiness Team can help with anything else at all while you're on GoFundMe, reach out at any time!

Oct. 5th, 2018

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Ahshia anderson Stockton, CA

A really great way to help someone in need and to receive help as well, A great way to bless someone and be a blessing all three one website.. thank you go fund me for helping me provide for my dad.

3 years ago

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Reply from GoFundMe

Thanks for your kind words, Ahshia! We're glad to be the platform to help you raise funds and receive the help you need. If we can help during your time on GoFundMe, please feel free to let us know.

Oct. 5th, 2018

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Leann Smit Las Vegas, NV

I can only attest to my limited experience whereby I had a question regarding withdrawals from my campaign account. I inquired via email and was answered promptly with a personal response. The information I was given was accurate and answered my question precisely. I was pleasantly surprised and impressed.

3 years ago

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Reply from GoFundMe

Thanks for sharing your feedback with us, Leann! Our team is happy to offer prompt and helpful support, 24/7.

Oct. 5th, 2018

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Hanim Samara Silver Spring, MD

The rep answered my question immediately. Before that, I receive a personalized email stating that my question was being reviewed. This all took place on the same day. Amazing!

3 years ago

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Reply from GoFundMe

We're so glad our Customer Happiness Team could provide prompt and helpful support, Hanim! Our team is always here for you, 24/7. If you have any questions during your time on GoFundMe, please contact them!

Aug. 31st, 2018

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Alhaya

Easy to set up, and if you need to refund money back to sponsor GoFundMe staff are amazing! Fast and efficient! Most importantly kept me informed through the process! Thank you Team!

3 years ago

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Reply from GoFundMe

We're so glad our Customer Happiness Team was able to help, Alhaya! We're happy they could assist with refunds and our team will be here for you, 24/7.

Aug. 23rd, 2018

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Alicia Holman Gilbert, AZ

I like this site as a way to quickly start a fund for someone in need. I don't like that I get a lot of Spam once I've become a user. They also take a lot off the top. Now that they are a larger company, I think they can get more advertisers and reduce the amount they take from those in need.

3 years ago

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Reply from GoFundMe

We appreciate the feedback, Alicia! We're happy to no longer have a platform fee, and our standard payment processing costs help keep GoFundMe the #1 safest place to give, online. We don't advertise on our platform, but we will absolutely take your feedback to our team and see how we can improve on our email messaging!

Jul. 8th, 2018

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Robyn C Hargrave

Very user friendly, help facilities are terrific. The only suggestions I would make is that more fonts could be available for presentation of content but I guess there is a reason for that.

3 years ago

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Reply from GoFundMe

We're so glad to hear the site is working well for you, Robyn! We appreciate your feedback on having more fonts available, and while that's not something we have available at the moment, we'll absolutely share this with our team. If you have any other questions or concerns while using GoFundMe, our Customer Happiness Team is here to help.

Jun. 14th, 2018

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Michael Lavergne Westwego, LA

I have had a relationship with GoFundMe for the past couple of years, and I have been quite satisfied with the service. I recently had a question about payment delivery that was dealt with in the timeliest of fashions thanks to a representative named Rudolph. His professionalism was remarkable and I appreciate the job he did.

3 years ago

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Reply from GoFundMe

We're so glad to hear Rudolph could help, Michael! He and the rest of our Customer Happiness Team will always be here to help, 24/7.

Jun. 13th, 2018

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Sergio Raez Villanueva

Super simple to use and straight-forward to let others know about your campaign through social media. Processing the funds is really easy to follow as well and very quick! Very satisfied with it!

3 years ago

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Reply from GoFundMe

We're so glad to hear it, Sergio! Please let our Customer Happiness Team know if you ever have any questions or concerns during your time on GoFundMe.

Jun. 13th, 2018

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Annika Weeks

I couldn’t load credit card info on donations page. Juliet made s several good suggestions and connected with me after each of my attempts. Without her patient support I would have given up on this donation. I hope she knows how much I appreciated that kindness

3 years ago

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Reply from GoFundMe

We're glad to hear Juliet was able to help, Annika! She was so glad to help in your time of need, and if you have any other trouble while using GoFundMe, Juliet and the rest of the Customer Happiness Team will be here for you!

Jun. 12th, 2018

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Alexis Wardle

I had set up a go fund me account that I had to cancel and give refunds to. With the help of Rudolf (customer service) he quickly and happily helped me out and did the refunds within 20 minutes of my initial email.

3 years ago

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Reply from GoFundMe

We're so glad Rudolph could help, Alexis! He's a wonderful member of our Customer Happiness Team, and we'll be here to help if you ever need any other assistance while on GoFundMe.

Jun. 12th, 2018

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A.S. Watsonville, CA

Customer service is excellent. They are swift to respond and happy to help! Highly impressed with their ability to convey a genuine desire to help you make your campaign work.

3 years ago

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Reply from GoFundMe

We're so glad our Customer Happiness Team could help, A.S.! We're always looking to help each campaign organizer reach their goal and we're happy to offer tips and coaching to share the campaign to your community.

Jun. 7th, 2018

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April

It has been an easy and delightful experience. While managing my campaign they have given me ideas on how to get the word out and when I had an issue, they replied in a timely manner.

3 years ago

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Reply from GoFundMe

We're so glad to hear you've had a positive experience, April. Our Customer Happiness Team is always available to offer coaching tips and fix any issue you have while on GoFundMe.

Jun. 7th, 2018

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