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GoFundMe

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397 User Reviews

GoFundMe, the world's largest crowdfunding platform, is committed to turning compassion into action by providing individuals, teams, organizations, and nonprofits with the means to raise money for the causes they care about.

The process of creating a GoFundMe campaign is quick and easy. Users must first create a GoFundMe account, through with they set a fundraiser goal, tell their story, and then share the campaign with friends via email, text, and/or social media. Once donations begin coming in, users can easily manage funds and withdraw them as needed.

Whatever your fundraising needs may be, GoFundMe is a great option. Continue reading for pros and cons, and GoFundMe reviews from real customers.

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The Good

  • Fund Type
  • Fees
  • Maximum Allowed Raise
  • Deadlines
  • GoFundMe Charity
  • Administrative Work Options
  • Receiving Funds

Fund Type

GoFundMe uses a 'Keep What You Raised' funding type. With GoFundMe, reaching your goal is not required. This works well because you keep each and every donation you receive, no matter if you are running a personal campaign or a campaign on behalf of a team or organization. Some other crowdfunding campaign platforms operate under an "all-or-nothing" model, meaning that if you don't reach your fundraising goal, you won't receive any money.

Fees

GoFundMe doesn't charge anything to create and share your online fundraising campaign, nor do they charge for using the platform. GoFundMe is almost entirely free except for the payment processing fee or transaction fee, which is approximately 3 percent and will be deducted from each donation. This fee helps GoFundMe remain as a safe place to donate.

There is no partial or non-completion fee in the case you do not complete your campaign. There are crowdfunding companies that do charge you a fee if you fail to meet your campaign goal, so this is definitely a perk of going with GoFundMe.

Maximum Allowed Raise

Many crowdfunding platforms using donation models for individuals have a maximum amount or limit to what funding amount you can raise. GoFundMe has no funding limit. This lets you raise as much as you want or need in one campaign.

Deadlines

With GoFundMe, there are no deadlines or time-limits. Your campaign will remain live until you choose to stop donations or remove the campaign altogether. In some cases, users have left their campaigns up indefinitely as a lasting memory of all the wonderful comments and support they received. This is a great policy for personal fundraisers. Sometimes people can't donate within 30 or 40 days (a typical deadline for many crowdfunding platforms), so having an indefinite deadline can work well.

GoFundMe Charity

Through GoFundMe Charity, charities across North America can support and amplify their causes, subscription-free. Designed specifically for nonprofit organizations, the platform provides access to a variety of resources, including donor analytics and event registration software and more. 

Administrative Work Options

GoFundMe offers users several automated features for administrative tasks, which are extremely helpful for individuals trying to run an effective campaign without past experience. Even if they have experience, admin tasks take a lot of time and can get confusing the larger the donator pool gets.

GoFundMe's automotive administrative task features include: Thank You Messages: You can thank donators individually by selecting a recent donation and clicking the 'Say Thanks' button. GoFundMe will let you personalize the message and send it directly to the donor's email address.

Update Feature: In doing so, you can choose to share the post with your current supporters and donors - you can even share the Update on Facebook to attract more support. Update messages can also include up to 3 photos or videos. GoFundMe's 'Update' feature is a great way to keep your campaign fresh and your donators up to date without having to do it manually, which would take a lot of time away from campaigning.

Quick Assistance: GoFundMe will generally respond to your emails within 30 minutes during the day with any questions you have about your campaign.

Receiving Funds

Typically on crowdfunding platforms you have to wait until the end of your campaign to begin collecting funds. With GoFundMe, you can request your money right away as the donations come in or you can choose to withdraw your balance directly to your bank account (campaigns in the US may also request a check). Withdrawals may be made daily, weekly, or monthly and will always process for the full available balance in the user's WePay account. Funds may be received via electronic bank transfer within 2-5 business days, or paper check within 7-10 business days. (Daily checks are not available, weekly or monthly only.) 

Although you can request a withdrawal at any time, the time it takes to receive funds is a bit long when compared to other crowdfunding sites that can sometimes do it in as soon as 24 hours.

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The Bad

  • Model Type
  • No PayPal

Model Type

GoFundMe operates as a Donation Model. Equity model campaigns are not offered through GoFundMe. A donation model is a good thing for personal fundraising, but GoFundMe recommends signing up with your Facebook account if you want to appear in GoFundMe's Public Search Directory. 

Although this is optional, it actually isn't if you want your campaign to be featured publicly on their website. Not everyone has a Facebook account or wants to open one, or perhaps they would prefer to keep their profile off a public platform like GoFundMe.

No PayPal

It's important to note that although PayPal Giving Fund is GoFundMe's payment processor for their charity campaigns, there is still no PayPal for personal fundraising.

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The Bottom Line

It's no surprise that GoFundMe is one of the world's most popular crowdfunding sites. The company is highly successful. Customer Happiness representatives deliver answers to questions in a timely manner, (often within 30 minutes or less of submission), there's plenty of flexibility with funding options, and there are no limits on how much you can raise and no time restraints. GoFundMe is also the cheapest crowdfunding platform out there. A downside is that equity model campaigns are not offered and PayPal cannot be used for personal fundraising, but all in all, users can expect a convenient, simple experience when funding.

Based on customer reviews, the majority of which are positive, we would recommend GoFundMe for your fundraising needs. Satisfied customers most often remark on how easy it is to use GoFundMe, including setting up a campaign and managing funds. In addition, they note how GoFundMe is a trustworthy company and they feel comfortable donating through the platform. Of the negative reviews, customers most often detail withdrawal difficulties and unexplained account issues.

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Star Rating

4.2

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397 Reviews

Review Breakdown

5 grade

69%

4 grade

12%

3 grade

2%

2 grade

2%

1 grade

16%

Sentiment Criteria

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Leonard Leo Potomac, MD

One of the most widely known group funding sites. Ranging from charity to company support, the site is a vehicle for a wide audience. Sponsors need to do their own research into the validity of a particular cause. All in all, the site offers fund raising opportunities over the usual "buy this product" to provide support to a cause.

2 months ago

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AlexK QC

Why is responding to emails such a problem for this platform? This is not some game app but a platform for people in dire needs to get help and yet gofundme simply either does not respond or responds with totally irrelevant, off topic replies, mind you takes 2-3 days just to get one if you get one. I am unable to log in, no error message of any kind, screen simply fades away as if logging in and stays this way forever. Have sent 3 emails asking for assistance or what to do with no response at all. So what am i suppose to do?

1 month ago

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Kathleen Titus Brandon, FL

I was creating my Go Found Me page in the middle of the night - 3 a.m. I stopped and tried again and again. I checked the FAQs. No luck. So I contacted GFM directly and within 10 minutes someone got back to me telling me that within 20 minutes they would have someone working on the problem (I wanted to change the dollar amount for the account. Actually, I didn't, but I kept getting an error message to enter a dollar amount. Nothing worked so I contacted support. I did have to take a few screen shots (which I learned how to do - a good thing and then embed in them in an email - another good thing to know!) After two emails, the problem was fixed and I was up and running with my account. YEAH!

2 years ago

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Reply from GoFundMe

We're so glad our team could get you back online, Kathleen! Thanks so much for sticking with us as we worked through those issues, and if you have any other questions or concerns while using GoFundMe, our Customer Happiness Team is here to help, 24/7.

Oct. 5th, 2018

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Gene Hafermann Madison, WI

I recently contributed to a flood relief fund for folks in Mazomanie, WI. Since I have contributed to other Go Fund Me requests in the past, I didn't realize that GFM had implemented a new tipping system that automatically applies 15% to a contribution to help support GFM. You have to opt out of that my clicking on a pick list, selecting other, and putting in 0 or whatever tip you are comfortable with. Knowing that GFM already collects around 3% of your contribution, I didn't want to add a TIP (which in my case added $30 to my donation). So when I got the email about this added fee, I immediately send an email back to their support system to ask for a refund of that fee. Someone responded in a very timely manner explaining that the TIP was not mandatory and they would remove the charge for it from my card in a few days. I suggested that they think about changing their system to perhaps default to 5% instead of 15% and they might find more people allowing that to go through to help support the GFM system. So assuming the refund comes through, I am happy with their response and now understand how their new interface works.

2 years ago

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Reply from GoFundMe

We're so appreciative of your feedback, Gene! Our new pricing model helps get more funds in the pockets of our campaign organizers and beneficiaries, which is our #1 goal. While we do have a 2.9% + $0.30 payment processing fee in the US for each donation, that goes to our payment processors to help with the safe transfer and deposit of funds, and doesn't go to GoFundMe. With our new tipping option, we're honored that donors can help power GoFundMe to help even more people. We'll never make the tip option a mandatory one, and if we can help with anything else, please do let our team know!

Oct. 5th, 2018

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Ronald Cid

Well, this appears to be very important for you, as this is the second time I have written a review. We had a problem with the site in that I could not administer the monies because the original creator is an American and I am a Canadian. I contacted tech support and was contaced by Ese. Sorry I do not know her last name. Her contact was within the hour, and basically she answered all of my questions and provided excellent support (Something that even today is rare, because many times the people do not answer your specific question) She contined to provide excellent service until the issue was resolved. I wrote he an e-mail thanking her for her service. That it is! I told her that if I was in my prime and hiring staff again, I would hire her in a minute. Thanks RC

2 years ago

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Reply from GoFundMe

We're honored to receive kind feedback from you and our users, Ronald! We'll definitely pass on your kind words to Ese. Our team will always be here for you, 24/7.

Aug. 23rd, 2018

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Kristina Paylor Port Orchard, WA

I have been so impressed with GoFundMe, since recently setting up a campaign to benefit an orphanage and ministry in Uganda. Recently, a friend accidentally donated twice and I emailed GoFundMe Customer Service asking if one of the donations could be refunded. It was about 9 pm in the evening and I was amazed that I received a live person emailing me back within a few minutes. She had already looked at my fund, saw the duplicate, and with my subsequent approval she stopped the second donation from being processed. The whole process was completed in less than half an hour. The representative was very courteous and professional.

3 years ago

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Reply from GoFundMe

We're so glad our Customer Happiness Team could help with this donation, Kristina. Our 24/7 support makes it possible to fix up these issues right away for you, and we'll be here if anything else comes up during your time on GoFundMe.

Jun. 13th, 2018

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Lezlie Neeley Edinburg, TX

Recently my daughter found a puppy that had suffered abuse. She took it upon herself to find a solution and started a GoFundMe account. I needed to assist her with the account info and such. Not being very tech savvy coupled with a computer that chose to act slow on that particular day, I needed assistance. The representatives that helped me were quick to respond, personalized their emails to me, and solved the issue. Athena, the boxer puppy, is healing nicely, gaining weight, and looks happy. I think this is a wonderful organization. Up until now, I had only seen it on news coverage. Now, I can speak from experience. I cannot day enough about how wonderful and easy it was to get the help we needed. A heartfelt thanks goes out to all who helped.

3 years ago

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Reply from GoFundMe

We're so glad we could help with your issue, Lezlie. Our best to you, your daughter, and Athena. Our Customer Happiness Team will be happy to assist for any other issue, 24/7.

Jun. 12th, 2018

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Brenda Philadelphia, PA

Let's admit it there are some hesitation when sending money to others on-line. I recently had an experience that I like to share and why I will only use "GoFundMe" app. My nephew sent a post through facebook on our family page. The young man wanted a new note book. Always, the aunt that help out....I donated to his fund. Great - Well not at first. As the app will always send you back a receipt of you payment, I notice that an extra $20.00 was taken out. I almost fell out all those old worries came back. Blessings to me, the app had an area where I could send feed back on my experience. I told "GoFundMe" that it seems like I donated $20.00 to "GoFundMe" However, I didn't authorize that payment. Someone from them company immediately reached out to me and refunded my deposit. I thought that was GREAT!!!

3 years ago

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Reply from GoFundMe

We're happy you reached out, Brenda! We're powered by tips from donors just like you, but if anyone doesn't want to give a tip to GoFundMe, we're more than happy to refund any accidental charges or issues. We'll be here for you, 24/7.

Jun. 4th, 2018

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Dr Jacqueline Blyth

I was unable to make an online bank donation into someone's funeral fund because GoFundMe failed to recognise any of my bank account numbers. I contacted GoFundMe and had three very quick responses apologising and telling me they would sort out the problem as quickly as possible. It was not long before I received several other emails advising me that the situation had been resolved so I was able to make my donation. I am very grateful to GoFundMe because being able to make this donation was very important to me. Thank you so much to everyone on the team who contacted me and resolved the problem.

3 years ago

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Reply from GoFundMe

We're glad our Customer Happiness Team could help you make that donation, Jacqueline. If any other donation issues arise at any time, we'll be happy to help, 24/7.

May. 25th, 2018

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Patti Timm Crescent City, FL

I was going to list my dog Mikey on the site as he had a liver shunt and needed very expensive surgery. I had not thought of asking, but an owner of a litter mate, whose puppy, Rowan, also has a liver shunt has her puppy listed. She is receiving much needed funds as surgery is $7000 - $9000. Unfortunately my Mikey died 10 days before surgery, so he was never listed. Go Fund Me was very helpful. I was going to to list, then changed my mind because I didn't know anyone to ask for donations. Decided to try anyway but Mikey died before I could list him. All communications were helpful and considerate. I think Go Fund Me is doing great things for many people.

3 years ago

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Reply from GoFundMe

We're sending our thoughts to you, Patti, and we're sorry for your loss. Our Customer Happiness Team will always be here for you if you need anything else at all.

May. 25th, 2018

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Charlene Smith Chipley, FL

I had donated a couple of years ago for my daughter who had cancer and when my husband was diagnosed with terminal brain cancer, I set one up for gas and other related costs for Chemo and radiation. We were about 40 miles one way from his doctors and the radiation part of his treatment was for 30 days. When he died, I had just edited the campaign from the previous one. He had no insurance and wanted to be cremated. Since I had taken money from the account previously, they were going to send the donations to that checking account. My name was not on the checking account. We had opened one for donations The support that I received from Go Fund Me was excellent! Even after my husband had died and because I only had edited the existing campaign, they still helped me tremendously by stopping the withdrawals on one account and letting me input another account number. They were there for me and it was done very timely. I really did appreciate them because of what I was dealing with. I lost my husband. They were there for me!

3 years ago

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Reply from GoFundMe

We're sending our thoughts and condolences to you and your family, Charlene. We're glad GoFundMe can be here during your times of need, and our Customer Happiness Team will always be here to help, 24/7.

May. 25th, 2018

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Pam Richardson, TX

My co-workers set up a GoFundMe donation to help cover medical expenses associated with caring for my dogs. I had to say good-bye to my three dogs within 5 months, two of them within 4 days of each other. It was and still is devastating, but the generosity I received was simply amazing. After I set up the account information to have the donations sent to my bank, I saw that the transfer would take up to 10 days. I did not check my account until the time they stated and did not see any transfers. I became very concerned the money had gone to a wrong account. I contacted customer care and within 15-20 minutes received an email from customer care. They looked into the issue and provide all the information I needed to verify the funds transferred properly...it just happened sooner than I expected. I should have checked earlier! Regardless, the prompt service I received was fantastic. I highly recommend GoFundMe!

3 years ago

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Reply from GoFundMe

We're sending our condolences to you, Pam. We're glad to hear that GoFundMe could be here to help you raise funds for your dogs' medical expenses. Our Customer Happiness Team will be here for you if anything else comes up during your GoFundMe experience.

May. 12th, 2018

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Denise Merritt Island, FL

GoFundMe is an exceptional service upon which you can raise money for "charity". I have participated numerous times giving donations to various different fund raising events through GoFundMe, which is why I suggested it to the person who was looking to raise money. I never encountered the issue of a refund of my donation, but as a result of the fund raiser deciding to return the monies, I was most impressed with the service provided. I inquired about this return policy (since I never experienced something of this nature before) and the GoFundMe rep was prompt in looking into the matter, providing the link needed for me to submit the information in order to process the refund promptly. Within 3 days the monies were credited back to my credit card. What a breath of fresh air to see that competence, excellent customer service and prompt service actually DO exist! I will never hesitate to use this service in the future and will continue to recommend them for those seeking fund raisers for various purposes. Kudos to GoFundMe!!

3 years ago

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Reply from GoFundMe

We're so glad to hear you've had a positive experience on GoFundMe, Denise! Thank you for being a part of our GoFundMe community and thanks for your kind words!

May. 11th, 2018

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Debi Jibilian Fremont, OH

I rarely give five stars to any company, but GofundMe earned this rating from me!! I highly recommend them as an online source to raise money for a specific project, family, or individual! Their customer service is superb, and quite honestly, one of the best I've ever encountered! Questions not answered by the extensive FAQ and Answer pages, receive almost immediate attention, with response times surprisingly quickly! I was unable to use my fund as planned and requested an expedited refund to my supporters, rather than waiting 30 days, which is established policy for accounts that don't have a withdrawal within that time-frame. Unfortunately, I forgot which e-mail address I was using at the time. Because of the back and forth communication, I worked with FIVE different Customer Support (Happiness) Specialists. EACH one of them addressed my specific problem and stuck with me until I resolved the issue! I was amazed that I didn't have to completely describe the problem to each and every one of them! Each one knew exactly what my problem was and worked with me to help solve it! Amazing! When I finally got the email address I needed, they IMMEDIATELY started issuing refunds to my contributors! No delays, no questions, nothing except refunds!!! How awesome can you get? They were so helpful and kind and never snooty or arrogant (like HOW could you forget your user name for heaven's sake?) and did everything possible to assist me! Imagine - customer service that actually provides customer service!

3 years ago

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Reply from GoFundMe

Thank you so much for your kind words, Debi! We've shared your comments with the entire team and we're glad to have you as part of our GoFundMe community. Our Customer Happiness Team will always be here for you, 24/7.

May. 7th, 2018

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Tonia kirk Covington, KY

I could not be happier with the gofundme process! Thanks to this I was able to save my dogs life and now I'm able to help an employee after a horrific and,fetal car accident killing her mother ands her aunt and leaving her in the ICU for over 2 weeks!it's completely up to me to update post share tweet or instagram the campaign. I had a minor issue with updating my phone number I emailed the "happiness" team and within 15 minutes the issue was resolved with a one on one email. The young girl"leah" was extremely sweet and helpful. She was also very personable. I am 100% a gofundme supporter, and would recommend anyone who honestly needs them to buse them! They do takee a small percentage which is understanding as they need to help fund the program. The withdrawal process is simplified just like everything else making it that much easier to manage an account.m

3 years ago

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Reply from GoFundMe

We're glad to hear you've had a positive experience on GoFundMe during some difficult times, Tonia. Leah's a wonderful member of our Customer Happiness Team and we'll definitely pass on your kind words to her. If you have any other questions about our payment processing costs or about your GoFundMe account, our team will be here for you.

Apr. 23rd, 2018

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Tabatha Keeley Wagener, SC

I was a little skeptical at first, but setting up my campaign was easy and it let me express everything necessary for my campaign. I didn't feel limited in my involvement; I received emails for everything that happened with my account in real time. I was able to get my message out and raise MORE than my goal within 3 days because the message was so easy to spread. The only issue I had was there was a hold on my banking information so my money won't be processed in time for the surgery (what my campaign is for). Thankfully with the help of a GoFundMe representative, a request was immediately sent in and within minutes of the email reply, my account showed all the information it was supposed to.

3 years ago

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Candy Gamble Lake Wales, FL

My youngest sister found her husband passed away in his bed when she returned home from work on March 1. This was a shock and totally unexpected. They have three children with two in school and living at home. I was asking for help for my sister to help with finances while she is in the mourning period. Without her husbands support she needs our help until she can get everything together in her life. I just started the Go Fund Me after the funeral yesterday. We have raised $600.00 in two days. My goal was $8000.00 but any amount we can raise will help her have some peace of mind. I used the email contact for help on the Go Fund Me site. It took about 30 minutes to answer my questions. It was very helpful the information they gave me! I have been very pleased so far. I donated to the Go Fund Me for another person. There goal I believe was 10,000. but raised much more. This money raised really helped a family in an accident where mother was badly injured. Had to learn to walk all over after many operations. Plus she lost her 9 year old son, broken bones in her daughter. This Go Fund Me site was a blessing for this family. If you have a need start a campaign, it is easy.

3 years ago

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Cathy Obrien Cherry Hill, NJ

I started a fund raiser on my own. Progress was very slow and my goal impossible. Folks encouraged me to use GoFundMe. I am far from a techy and feared it would be too complicated for me. I found that the directions were clear and very doable. I have had questions along the way and found the support great. I feel as though I have a team of friends supporting me. When I can’t find answers to my questions in print, I contact the team and get an answer within the hour. The team is professional and personal . They always provide their name so I know who I am working with. The tips they provide are very helpful. I always know what is going on activity wise and I am notified whenever a donation is made and encouraged to send a thank you. The percentage that goes to GoFundMe is a small price to pay for the amount of expertise you receive. I just wish I had a larger contact base!

3 years ago

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Josh Hubert

Well my experience so far has been uplifting mentally and spiritually. It's just a nice idea to have developed someway to help those who need it most. This system disguised as a website or app ,,,can help others that want to help themselves. Personally it has only been a couple weeks that I have been on go fund me, and also I have not accumulated very much money but , the first week that I had been on I wasn't very active due to other obligations. Through experience I had spent a couple hours on here and that's when I was able to promote and get my personal ad out to a small variety of people and then the donations started to come in. All in all , if you put a little effort into it ,,,,it can go to extents you wouldn't believe it could ever reach

3 years ago

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Kimberly Van Havere Trenton, NJ

I reached out for support asking if there was a way to have my campaign on your GoFundMe Facebook page. I did this by email, and the response was speedy! I understand that sharing is the best way to get the word out about obtaining contributions, and the support representative explained there are many requests for the word getting out on your main page; however, she would bring the request to marketing. She replied several times to me where I felt like she went above and beyond with kind words! It was a very personal experience being heard on such sensitive matters-the sudden death of a hero in many peoples eyes who leaves behind a young daughter whose family made him an organ donor! He lost his life, but saved 100 others! Thank you for listening!

3 years ago

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Reply from GoFundMe

We're glad to see that our Customer Happiness Team was able to support you and your campaign during a difficult situation, Kimberly.

Mar. 9th, 2018

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paul mills Henderson, NV

This is a top-notch company! My wife and I were recently the beneficiary of a fund raiser due to my wifes diagnosis of cancer. The funds raised were important in getting the proper treatment and taking care of day to day expenses because working was not an option during treatment. When it came time to receive the funds, I had a question and contacted customer service for help. They got back with me PROMPTLY and answered my questions. (Shannon K. did an excellent job of following up and taking care of my issue) They even helped me get the funds on their way to my account quickly. I am extremely pleased with the superior customer service I received. Thank you GOFUNDME... Paul Mills

3 years ago

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Reply from GoFundMe

We think Shannon is excellent, as well, so thank you for taking the time to share your experience, Paul. We're wishing you and your wife the best as she fights the good fight.

Mar. 9th, 2018

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Leandre

I'd donated money through GoFundMe in the past but I'd never raised any money through the organization until recently. This past summer, I decided to raise money for a very important cause. Unfortunately I fell sick during the campaign which forced me to put it on hold for a few months. Just recently I re-opened the campaign but was afraid I wouldn't be able to withdraw the money because of how much time had elapsed since it was first launched. I immediately contacted their staff personnel who greeted me with kind words to make sure I could withdraw the money and launch my event! GoFundMe, made the process really easy and for that I'm thankful.

3 years ago

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Reply from GoFundMe

We've got your back, Leandre. Good luck with your event!

Mar. 9th, 2018

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Neil Garrio Peekskill, NY

I recently lost the only, and most important person in my life to me, my dad. I was convinced to start a go fund me and so far it’s grown to $1,000 in just a few days. I’m trying to reach more people to tell my story so I pray the marketing team picks me to showcase on their site because then your seen by millions as many use this great company. At least I know for sure now I will be able to buy him the best urn I like, while my dad only deserves the best. Also when I had a question I got a fast response from a wonderful woman named Katie who listened to my story as well, and offered an open ear if I ever need one. Top notch!

3 years ago

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Reply from GoFundMe

Thank you for taking the time to write this review of Katie and our team, Neil. We're glad you were able to receive support during this difficult time as you look after your father's final expenses.

Mar. 9th, 2018

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K C Chatsworth, GA

I have used this site to get donations for three or four different reasons. I do exactly what is recommended to get donations started and to get to my goal. But not one of these gofundme fundraisers that I started has ever received a donation, not even a penny. And my fundraisers are about important things that are not stupid at all. But in my opinion, people that do stupid things are getting the money and absolutely way more than they asked for. This isn't a Fundraiser site of importance. It is a site for doing stupid crap and getting paid for doing the stupid crap. A very huge difference

3 months ago

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MindyV Lubbock, TX

GoFundMe is not a good way to try to raise money. Unless you personally know rich people, no one will help you. And the people who do donate to GoFundMe accounts only donate to horrible causes like abortions instead of people who desperately need money because they are struggling financially to make ends meet.

3 months ago

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Marie Doherty

I am very appreciative of the staff at GoFundMe for their understanding and assistance to rectify an error that I made in my donation. I inadvertently selected the wrong campaign for my donation. After a few unsuccessful attempts at resolving this issue with the campaign I donated to in error I contacted GoFundMe and they were very responsive, helpful, understanding and assisted me in correcting my error. What could have been a very unpleasant experience for me turned out to be a positive one all thanks to the staff at GoFundMe.

2 years ago

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Reply from GoFundMe

We're so glad to hear our Customer Happiness Team could help with this issue, Marie! We'll always do all we can to ensure that you're able to donate to the intended campaign, and our team is here for you at any hour of the day. If we can help with anything else at all, just let us know.

Oct. 18th, 2018

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Donna Powers

Celine was incredibly helpful and supportive and prompt with replies. Even if there was nothing to report, Celine replied by email that she was working on the situation which really helped ease potential stress! Once the banking was set up properly, everything has been easy and deeply appreciated. This has made a big difference in our financial stress levels as my husband moves closer to his surgery.

2 years ago

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Reply from GoFundMe

We're so glad to hear that Celine was able to help, Donna! Our team is always here to support you, and we're here for you and your family, 24/7.

Oct. 18th, 2018

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William Mayhew Long Branch, TX

Everything went great until it wanted a photo. After several tries at downloading one I was ready to forget the whole thing. I sat here and cried. Finally I reached out to the HAPPINESS TEAM for help. They sent an email so I could send them the photo but for some reason that would not work for me ether. Now I kept sending calls for help the wrong way. Crying the whole time they sent me an email telling me what I was doing wrong. In just a few easy steps after that all of my problems went away and I was started in GO FUND ME. Thank you so very much for your staying with this old coot.

2 years ago

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Reply from GoFundMe

We're so glad our Customer Happiness Team was able to help, William. We're sorry you had any trouble at all to begin with, but we know our team is always able to fix up any issues. If we can help with anything else at all, just contact our team!

Oct. 10th, 2018

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Wes Wong Dublin, CA

Easy to get started using the site, but the flow of content authoring, fees, coordinating withdrawals with beneficiaries, etc. is not immediately clear without needing to consult piecemeal documentation. Lacking on very basic web content management features like publishing, rich text, resizable images, and mixed content. Also short on configuration of notifications; I wouldn't mind not getting notified, for example, every time someone donates. Support is extremely helpful and responsive. Overall, good value despite the usage challenges due to relative simplicity and very reasonable fees charged.

2 years ago

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Reply from GoFundMe

We appreciate the feedback, Wes! We're always looking to make GoFundMe the safest and easiest place to raise funds, and with our 0% platform fee, we're continuing our goal to get more funds to the campaign organizer or beneficiary. If we can help with anything during your GoFundMe journey or if you have any other feedback to share, our Customer Happiness Team is always here to help!

Oct. 10th, 2018

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Julie Buckley Butte, MT

I was in the process of making yet another donation on your site, and accidentally reversed the amounts of the donation and the handling fee. I contacted GoFundMe immediately online, and had the charges cancelled so that I could make the intended donation. I was told it might take 6-7 business days for the transaction to be completed, but it took about 12 hours! Good job!!!

2 years ago

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Reply from GoFundMe

We're so glad to hear that our Customer Happiness Team could help with that issue, Julie! Thanks so much for your kind words, and please let our team know if we can help with anything else during your time on GoFundMe.

Oct. 9th, 2018

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sharon cusick Yorkville, IL

I had a very good experience. It was late at night. A friend opened an account for me after my husband died. It had only been a couple days. I wanted to read what my friend wrote about my husband because I knew it would be sweet. Well I didn't expect to get a response until the next morning. But sweet Brittney was emailing me well into midnight until we found it.

2 years ago

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Reply from GoFundMe

We're sending our condolences to you during this difficult time, Sharon. We're glad Brittney could help in your time of need, and if you need anything at all, please let Brittney and the rest of our Customer Happiness Team know. They'll be here for you, 24/7.

Oct. 5th, 2018

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Susan McDonald Madison, WI

I had a small issue with a potential donor not seeing her donation show up. I asked for help to make sure she wasn't donating twice and got an immediate response. Quick, professional, courteous...and solved the issue instantly. Very impressive customer service. I was able to tell the donor within minutes that she could safely re-enter her data (her cell phone had dropped the call while she was donating).

2 years ago

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Reply from GoFundMe

We're glad our Customer Happiness Team could quickly address that issue and ensure your donor was only charged once, Susan! Thanks so much for your kind words, and please feel free to contact our team if any other issues arise during your GoFundMe journey.

Oct. 5th, 2018

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Glenda

Friends set up a gofundme on my behalf as I was recently diagnosed with two different kinds of breast cancer that has started to spread. I’m a small, self-employed single mother. When we tried to set up the withdrawal section , we were having difficulties and the customer happiness representatives were extremely helpful and helped get it straitened out very quickly. For this I was very grateful as I do have much going on in my life right now, between trying to work, getting treatments, tests and just running a household.

2 years ago

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Reply from GoFundMe

We're sorry to hear of your diagnosis, Glenda, and we're sending support for you to beat this diagnosis and be back to full health. If our Customer Happiness Team can help with anything else, please do let us know. We're here for you, 24/7.

Sep. 1st, 2018

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Dasha Fletcher Indian Head, MD

The team at go fund me were truly comforting and helpful during my bereavement of the death of my son . Not only did they console me with comforting words they helped me to set up the page and even helped me do some simple things I could not figure out after the page was set. My sincere thanks to the whole team at Go Fund Me. Your assistance during difficult times it’s truly amazing !

2 years ago

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Reply from GoFundMe

Our thoughts are with you during this difficult time, Dasha. We're always here for you and our team will be happy to help if any other issues come up, 24/7. Please feel free to reach out if we can help at any time.

Sep. 1st, 2018

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Sonya Pellerin

My go fund me experience was, with every question I had I got a prompt answer that was helpful everytime. I would use this program again if I ever need help to raise money for something again. When I had trouble closing my go fund me the lady that answerd my question did it for me. That was so great of her to do that for me and one less worry for me to try and do.

2 years ago

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Reply from GoFundMe

Thank you for your kind words, Sonya! We're glad to hear that you had a positive GoFundMe experience and that our Customer Happiness Team was able to help with your campaign. Our #1 goal is a positive experience while on GoFundMe, and please let our team know if you have any other questions.

Sep. 1st, 2018

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Amanda Whitten Phoenix, AZ

This was my first experience with GoFundMe, I set up the account for someone else after a family member passed away. The money was to be transferred directly to Foundation on behalf of the loved one. I contacted the customer service team to ask how to do this and for a few other questions. I was so impressed with how fast they responded, how positive, understanding , professional, and willing they were to email me and the beneficiary of the foundation to make this work. This experience using GoFundMe was a 10/10!

2 years ago

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Reply from GoFundMe

We're sorry to hear of what brings you to GoFundMe, Amanda. We're glad our Customer Happiness Team could help offer prompt and helpful service to ensure that the funds went to the right beneficiary. If our team can help with anything else during your time on GoFundMe, please do let us know.

Sep. 1st, 2018

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Sharon Connolly Woburn, MA

I am doing this fundraiser for a friend who is dying of cancer. He changed his mind at first and I had to work with GFM to put the fundraiser on hold and then turn it back on. They were extremely responsive and sympathetic to the situation. I then had to work with them and the wife to set up the bank info and the beneficiary. Again, they were quick to answer any and all questions. Most of this was going on while I was on the road traveling, so I wasn't always able to get to my e-mails. It has been a great experience so far and we have brought in much needed funding for my friend's care.

3 years ago

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Reply from GoFundMe

We're glad to hear GoFundMe could be here for you in your time of need, Sharon. We're sending our best to your friend and their family, and our Customer Happiness Team will always be ready to assist, 24/7.

Jun. 14th, 2018

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Cathy Reich Huntington, IN

Go Fund Me made it easy for our friends and family to lend support in a time of need. We only had one "glitch" with our transactions, but GoFundMe was quick to resolve the issue for us. I highly recommend their product. The huge benefit of our campaign far outweighed the minimal cost of using the service. A very trustworthy, dependable staff and company.

3 years ago

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Reply from GoFundMe

We're so glad to hear our platform was able to help in your time of need, Cathy. We're happy our Customer Happiness Team could help resolve that issue for you!

Jun. 14th, 2018

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Fiona Baldisseri

I Needed help setting up my GoFundMe page and msg the help desk. I was promptly contacted and Kayla was very helpful and explained what I needed to do clearly and patiently. As I then continued to set up , I received another msg from Kayla advising that I was setting up correctly and to contact her if I had any more questions. Very happy with the service

3 years ago

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Reply from GoFundMe

We're so glad Kayla could help, Fiona! If you have any other questions or concerns during your time on GoFundMe, please let our Customer Happiness Team know and we'll be here for you, 24/7.

Jun. 13th, 2018

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Jeff Wolford Cleveland, OH

I was trying to set up a campaign on GoFundMe and didn't realize that I hadn't closed out a former campaign under the same email address. The customer service representative, Gina L, helped me through each step of it and got my new campaign set up with ease. With excellent representatives like that, I'll be more than happy to recommend GoFundMe to others.

3 years ago

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Reply from GoFundMe

We're glad Gina could help in your time of need, Jeff! She's a star member of our Customer Happiness Team, and the whole team will be here for you anytime!

Jun. 13th, 2018

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Lily San Diego, CA

It was the first time I've ever used GoFundMe and it was a pretty positive experience. I put in the wrong name by mistake and deactivated the account thinking the transaction was fine. When it wasn't I contacted GoFundMe and help was nearly immediate. The process was a little lengthy (due to payment complications) but customer service was very good.

3 years ago

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Reply from GoFundMe

We're glad to hear you had a positive GoFundMe experience, Lily! We're glad our Customer Happiness Team could help fix that issue for you, and they'll be here to help if you need anything else at all.

Jun. 13th, 2018

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Julia Wesson Fincastle, VA

I like the way GoFundMe works, and I like the various forms of data provided to document donations. However, I do not like the way the help/contact us feature works. It tends to circle back and back to the same window. I couldn't get to an online chat feature, and there's no person at the end of the phone. I missed something I should have seen, but when that happens, it's extremely difficult to get out of the loop. When I didn't see the answer the first time, I didn't see it the second or the third or the fourth, either. That's how it usually works. I don't get frustrated easily, but this frustrated me.

3 years ago

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Reply from GoFundMe

We appreciate your feedback, Julia! We don't offer phone or chat support at this time, but we're committed to offering prompt and helpful support over email and Facebook message. We're always looking for better ways to connect with our users, and our Customer Happiness Team will be here for you, 24/7.

Jun. 13th, 2018

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Daniel Franco New Virginia, IA

I just want to let you know that when I asked for some advice about whether I can start a GoFundMe campaign because of where I happen to live, the person who helped me was more than just helpful. The response / reply to my inquiry was really fast and really helpful. I just want to say how much I really appreciated the time given me and the the person helping me, responded to my inquiry and the intent behind my inquiry. I felt it was a personal response to me and I appreciated that. my genuine thanks to all of you for what you do, and how you do it.

3 years ago

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Reply from GoFundMe

We're so glad to hear you had a great support experience, Daniel. Our Customer Happiness Team is proud to offer prompt and helpful support and we'll always be here if you have any other questions or concerns. Thanks for being a part of our GoFundMe community!

Jun. 13th, 2018

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Jane B Erway

I did not understand how this program worked so for me it was the wrong approach. I thought you just posted your needs and it went into some data base where it was looked at but I realize now you have to be on social media, which at 84 I am not nor do I ever want to be. Also, I wanted to do this for my grand daughter who did not know it. She would probably not like the idea of asking for money if she knew I did this. We are a family of take care of yourselves. However, there is nothing wrong with legitimate causes for people. I reached out the help section of Go Fund Me and got an immediate reply by a nice person who was very thoughtful and told me that the best way to reach people was through social media and your friends by email. My friends are old people on SS so I would never expect them to give any of their hard earned money to help my family,, when they have families of their own in need. So I thank your people for the kind response and I am sure this is a good program for some people who have more out reach than I do.

3 years ago

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Reply from GoFundMe

We're so appreciative of your feedback, Jane. We've found that sharing is the best way to get more people to see your campaign, and if we can offer any coaching tips for your campaign, please contact our Customer Happiness Team, they'll be happy to help!

Jun. 13th, 2018

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Robin Lloyd Paulden, AZ

I do not like working with Social Media for many personal reasons, (I know there are other people like me out) there and I had to set up a GoFundMe account. I reached out to the support team for assistance and they walked me through it and helped me get everything set up. It was sooooo refreshing being able to communicate with real people and get positive results. Thank you GoFundMe Support Team!!!

3 years ago

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Reply from GoFundMe

We're glad our Customer Happiness Team could help, Robin! If you have any other questions or concerns while using GoFundMe, please do let us know.

Jun. 13th, 2018

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Athena vitale Scottsdale, AZ

As a Retired VP of technology world wide I clearly understand how difficult it is in today's world to get problems resolved quickly so I was ready for multiple emails trying to get my problems fixed..Amazingly it took on email from me to get a return note within 20 minutes with everything I requested FIXED...Congrats..I was shocked and pleasantly surprised..

3 years ago

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Reply from GoFundMe

We're glad our Customer Happiness Team could offer the prompt and helpful support, Athena! If we can help with anything else during your time on GoFundMe, please write back in and we'll be here for you.

Jun. 12th, 2018

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Betty Mullaney Brown City, MI

From the beginning I have had a great experience! The platform is very easy to use. Set up is clearly explained and done in minutes. I had a specific question for the Happiness Team, which was answered very quickly, with a friendly and concise explanation. So far, the app is working great and I love how easy it is to thank donors. I was intimidated withthe thought of running a fundraiser, but GoFundMe has eliminated all the fear. Highly recommend it!

3 years ago

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Reply from GoFundMe

We're so glad to hear you've had a good experience on GoFundMe, Betty! Our Happiness Team will be here to help if you ever have any other questions or concerns.

Jun. 12th, 2018

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jay Mesa, AZ

I had, what I am calling a "Wonderful Life, George Bailey" moment and GoFundMe was there for me. In a dark time of my life, when I needed help GoFundMe was there when so many others weren't But the bonus was when I needed to remove my GoFundMe campaign to clean up my Social Media presence GoFundMe was once again there for me and removed from their website. This is truly a wonderful company.

3 years ago

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Reply from GoFundMe

We'll lasso the moon for you, Jay! We're always here through the tough times, and we're happy to help with anything at all, 24/7.

Jun. 7th, 2018

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Kim Fields Gwynn Oak, MD

I’m currently receiving donations as my home burned down on 3/6/18; my friends started an account for me as my family and I were left with nothing. I love how people can assist in the time of need through GoFundMe. I’ve also been on the other end where I’ve given to people in need many times. My only problem w/ GoFundMe is that I have to search for my credit card to donate. You all should use another form of payment, ie, PayPal.

3 years ago

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Reply from GoFundMe

We're sorry to hear of the circumstances that brought you to GoFundMe, Kim. We're glad to hear people are coming together in your time of need. We'll share your feedback about multiple payment options to our team!

Jun. 7th, 2018

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Susie Snyder Portland, OR

I accidentally left a 15% tip for GoFundMe on a large donation I'd made to my nephew's creative project. I was afraid it was a done deal since my credit card had been charged but was able to quickly find a link on their website to address the concern and got an immediate response that they would refund the tip to my credit card. I was appreciative of their interest in making sure my money was used as I intended.

3 years ago

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Reply from GoFundMe

We never want to accept a tip unless you want to give it, Susie! We're glad to hear our team could assist with that refund.

Jun. 7th, 2018

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