Name: GoFundMe
Rating: 4.1

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L. Fowler Pleasant Grove, UT

We have used this service when there was a friend who was in need of help financially. It worked great and we were able to raise the funds needed.

7 years ago

Reply from GoFundMe

Thank you so much for sharing your feedback with us, Avery. We're glad to hear you were able to raise the funds needed for your friend in need, and our Customer Happiness Team is here to assist if any issues come up during your time on GoFundMe.

Jun. 14th, 2018

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H Moore Lehi, UT

I've donated to many fundraisers through GoFundMe. It's a great company to help raise money for those in need.

7 years ago

Reply from GoFundMe

We're so glad to hear you've been able to donate to multiple campaigns, H! Thanks so much for your kind words, and we'll be here to help if you ever have trouble making more donations!

Jun. 14th, 2018

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Doom Truong Lehi, UT

Awesome concept. Easy to use and register. However I do wish that they did not take a fee at all or at least keep it very minimal.

7 years ago

Reply from GoFundMe

Thanks so much for your kind words about our GoFundMe product, Doom! We appreciate your feedback about our fees, and while we do have standard payment processing costs for the safe transaction of funds, this helps maintain our safety and security to ensure all funds can reach the intended campaign organizer and beneficiary.

Jun. 14th, 2018

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Chase H Provo, UT

I've never donated, but I like the concept. If you are starting a go fund me, make sure to get the word out on social media to get funded. Simply starting a campaign won't do it.

7 years ago

Reply from GoFundMe

Thanks so much for your feedback, Chase! With over 10,000 campaigns created each day, it can be tough to stand out, but our campaign coaches are here to help offer tips to reach your goal. We definitely recommend using social media if that's what works for you, we've seen it work for so many on GoFundMe!

Jun. 14th, 2018

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Emma Rodriguez

It is great. I used this app to raise money for my mother's funeral and it went successfully.

3 years ago

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Sarah Bosko Estes Park, CO

Good solid platform to help others in need. Good customer service.

3 years ago Edited November 17, 2022

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Sathvik Aithala Portland, OR

Great website that helps a lot of different causes. Makes it easy to donate.

3 years ago

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Liana Simon Austin, TX

We need a customer service was great with getting back to me in a timely matter

3 years ago

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Anne Burchat Montreal, QC

My money will not be given to the Freedom Convoy 2022, a lawful and peaceful protest. This is shameful and embarrassing for the platform. I will never use it again.

3 years ago

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K mcc

Go fund me set a bridge to the terms and conditions in completely close my account and will not answer any emails explaining why . I donors are very upset .

7 years ago

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Jeanette Rodriguez Orlando, FL

Ms Rosa C was very helpful and patient with all my inquiries.

7 years ago

Reply from GoFundMe

We're so glad to hear Rosa was able to help, Jeanette! We'll pass on the kind words to her, and please do let our Customer Happiness Team know if you have any other questions or concerns while on GoFundMe.

Oct. 10th, 2018

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Connie

Knowledgeable, fast, efficient and very helpful customer service.

7 years ago

Reply from GoFundMe

Thanks for the kind feedback, Connie! Our Customer Happiness Team is always here to offer fast, efficient, and helpful service, at any time of the day!

Oct. 5th, 2018

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Holly Constant Nashville, TN

The customer service reps were very informative and gave a fast response.

7 years ago

Reply from GoFundMe

We're glad our team could offer speedy and helpful support, Holly! Our team is proud to offer prompt support at all hours of the day, and we'll be here for you anytime if any other questions or concerns come up.

Sep. 1st, 2018

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Roddy

I had a technical problem, contacted support and they solved the roadblock.

7 years ago

Reply from GoFundMe

Thanks for taking the time to reach out to our team, Roddy. We're glad they could help fix that issue for you and get you all set on your account. If any other issues come up or if you have any questions, just let our team know. They'll be here for you, 24/7!

Sep. 1st, 2018

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Evelyn Strongylakou

It's very easy to use and customer service is excellent, fast and helpful.

7 years ago

Reply from GoFundMe

We're honored to receive such kind feedback, Evelyn! Thanks for your kind words, we're happy to hear that our Customer Happiness Team could give prompt and helpful service.

Sep. 1st, 2018

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Dawnne Woodie Anaconda, MT

I was having difficulty in changi g the picture and they resolved it instantly.

7 years ago

Reply from GoFundMe

We're happy that our team could help change your picture, Dawnne! Any request, from pictures to account transfers, our team is happy to help! Please do let our team know if you have any other questions or concerns while on GoFundMe.

Sep. 1st, 2018

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Tokyo Direkston Baltimore, MD

So far, so good. I have no complaints and the customer support is outstanding.

7 years ago

Reply from GoFundMe

We're glad to hear it's smooth sailing, Tokyo! Thanks so much for your kind words about our Customer Happiness Team, they're always here for you.

Aug. 23rd, 2018

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Derald Andrews Ontario, CA

Lena was very helpful. She explained the process and assisted me immediately.

7 years ago

Reply from GoFundMe

We're glad to hear our Customer Happiness Team could help, Derald! Our team members are proud to offer prompt and helpful support, 24/7.

Aug. 23rd, 2018

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Sara Jane Crestwood, KY

Very convenient. Quick start up and easy disbursement of funds.

7 years ago

Reply from GoFundMe

We're so glad to hear it was easy to set up and withdraw funds, Sara! Thanks so much for your kind words, and please let our Customer Happiness Team know if we can help with anything else at all.

Jul. 29th, 2018

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Hilde Schlosar

GoFundMe has consistently refused to release funds to a small local charity. I have donated to this cause and so far as $0 has been released to them.0

7 years ago

Reply from GoFundMe

Thank you for sharing your feedback with us, Hilde! We're glad we were able to contact you and ensure your donation was received by the charity. If we can improve on anything else, please do let us know.

Jul. 8th, 2018

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Lisa Nason Fife Lake, MI

I love all the help I got with my account They were there every step of the way

7 years ago

Reply from GoFundMe

Thanks for the kind words, Lisa! We're glad our Customer Happiness Team could be here to assist, every step of the way.

Jun. 7th, 2018

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Paul Booth

I asked a question before signing up and got a quick friendly response. Left a good impression.

7 years ago

Reply from GoFundMe

We're glad to hear our Customer Happiness Team was able to quickly answer your question, Paul! The team is proud to offer a rapid and friendly response, 24/7.

May. 12th, 2018

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Sarah Jane Austin, TX

Easy to set up campaign. Very straightforward. Love the opt-in to have monies deposit daily.

7 years ago

Reply from GoFundMe

We're glad you found the GoFundMe experience easy, Sarah! Thanks for sharing your feedback, we truly appreciate it!

Apr. 19th, 2018

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Kelly Champlain, NY

Customer service was very helpful with an issue I had. They were fast and courteous. Thank you.

7 years ago

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Kevin Klotz Spring, TX

It has been easy to use this site to keep me funded while I am homeless.

7 years ago

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Mike Jupiter, FL

Very pleased with the campaign we ran and how well go fund me worked.

7 years ago

Reply from GoFundMe

That's great to hear, Mike! Thank you for using GoFundMe.

Mar. 9th, 2018

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Darius Williams Alexandria, VA

have used this service for a family event to raise money. was a very easy process

6 years ago

Reply from GoFundMe

We're so happy you found GoFundMe easy to use, Darius! Please let our team know if we can assist with anything at all.

Jan. 17th, 2019

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Rashida Laumatia Saint George, UT

Grate way to get funds. But some cases need to not be in GoFundMe. Glad this company is able to help so many people.

7 years ago

Reply from GoFundMe

We're happy to be the platform for people to get the funds they need, Rashida! We want to help everyone raise funds for their cause, but we also make safety and security our top priority when raising funds. If you have any concerns about a campaign, our team is here for you, 24/7.

Sep. 1st, 2018

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NT Pleasant Grove, UT

this is great way to connect to millions of people to raise money for those in need.

7 years ago

Reply from GoFundMe

Thanks for your kind words, Allyah! We're committed to helping people raise funds for their cause and get the funds they need. Please do let our team know if you have any questions while on GoFundMe!

Sep. 1st, 2018

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Trina Ward

I love that you can put a fundraiser together and share it with others so easily. Great company!

7 years ago

Reply from GoFundMe

We're glad to hear our platform is easy to use, Trina! Thanks for your kind words about GoFundMe, and please let us know if we can help with anything else at all.

Aug. 22nd, 2018

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Lisa Imes DeMotte, IN

Helpful, easy to use! Extremely helpful! Comes in handy!

1 year ago

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M Zamora Austin, TX

To many Fees when someone actually needs help you want the funds to go to them not a company

2 years ago

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Nini

Amazing donation site I use to donate money to charity.

2 years ago

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Monique Snow Sterling, CT

Very trust worthy and worth every penny donated

3 years ago

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Charkaan Vancouver, BC

Shame on this company freezing honest donations for the Canadian convoy. Corrupted and I hope people never use your corrupted system

3 years ago

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Yasmin Rahman

Very prompt and professional service. Thank you.

7 years ago

Reply from GoFundMe

Thank you for your kind words, Yasmin! Our Customer Happiness Team is proud to offer prompt and helpful service, 24/7.

Aug. 23rd, 2018

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Coleen Spatafora

I was impressed with communication following my donation.

7 years ago

Reply from GoFundMe

We're so glad to hear that, Coleen! If our Customer Happiness Team can help with any questions or concerns you have during your GoFundMe experience, please do let us know!

Jun. 14th, 2018

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William L Thomas Las Vegas, NV

This process was easy to get started and results are already coming in.

7 years ago

Reply from GoFundMe

We're so glad to hear that GoFundMe is working for you, William. Please let us know if we can help with anything at all during your GoFundMe experience.

Jun. 7th, 2018

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Ashley Kampen

Extremely quick response and easy to deal with!

7 years ago

Reply from GoFundMe

We're so glad to hear that, Ashley! Thanks for contacting our Customer Happiness Team!

Apr. 23rd, 2018

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Paul

Helfpul, sorted problem within one email.

7 years ago

Reply from GoFundMe

Thanks for getting in touch with us, Paul. Our Customer Happiness Team is committed to rapid and helpful email support, 24/7!

Apr. 23rd, 2018

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Brandin Spokane, WA

Go fund me is a great idea and helps allot of people

7 years ago

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Cara Talley Topeka, KS

Great customer service. Easy sight to use.

7 years ago

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Kenneth Jackson

Held large funding contribution for 15 days. Put my campaign behind by two weeks also no contact number to resolve issues

8 years ago

Reply from GoFundMe

Hi Kenneth,

Our team initially contacted you on October 22nd, 2017 and requested additional documentation that our payment processor was requesting. These measures are necessary to ensure the security and safety of our donors. It appears that the resolution here was delayed because responses to our questions were being sent to our general support inbox rather than a reply to the direct email our team was sending. Once all documents and names on your campaign were sorted out our team was able to immediately send you the remaining funds to you from your campaign.

Feb. 27th, 2018

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Levi Sterling DeWilde Liverpool, NY

I put five bucks into my campaign and it just disappeared. I emailed them three times and got no response. GoFundMe sucks.

8 years ago

Reply from GoFundMe

Hi Levi,

In reviewing your communication with our Customer Happiness Team, it looks like you didn't receive our initial responses to your emails, but once you found our responses and replied back to us, we were quickly able to refund your $5, in full.

Mar. 26th, 2018

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VG Montebello, CA

Beyond terrible customer service. NO phone support. REFUSED to give my kid the money she earned. How is that not theft?

8 years ago

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Mel Mar Trenton, MI

You can't save up the several checks they send you because they expire and "bounce", they don't pay the debts they create by bouncing the checks.

9 years ago

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Jr Orem, UT

great way to fund for money. simple and easy to donate and setup. great idea.

7 years ago

Reply from GoFundMe

We appreciate your feedback, Jr! Thanks for giving GoFundMe a try, and if you ever need help on anything in the future, our Customer Happiness Team will be here to assist!

Oct. 5th, 2018

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Monai West Queen Creek, AZ

Used for my daughter's cheer fundraiser. Was able to make what she needed!

7 years ago

Reply from GoFundMe

We're so glad to hear it, Monai! All the best to you and your daughter, we're happy you could use GoFundMe for her cheer fundraiser!

Jul. 8th, 2018

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Trent Provo, UT

Seems like a good site. My only complaint is that I keep getting emails for funds that I am not interested in.

7 years ago

Reply from GoFundMe

We're so appreciative of your feedback, Trent! We're happy to make sure you're only getting the most essential emails, so if you're still receiving emails you don't want, please contact our Customer Happiness Team. They'll be here to help, 24/7!

Jun. 14th, 2018

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Spencer Goodworth Pleasant Grove, UT

Great way for me to help support people for what they believe in.

7 years ago

Reply from GoFundMe

We're so glad to hear GoFundMe has worked for you, Spencer! If you ever have trouble making a donation or creating a campaign, our Customer Happiness Team will be here to help.

Jun. 13th, 2018