Name: GoFundMe
Rating: 4.6

star star_border star_border star_border star_border

Diane

The campaign went great my goal was almost hit. My son has a brain tumor and the community rallied to raise several thousand dollars. I have yet to receive funds. Drawing funds is a nightmare. Customer service is awful. They shut my campaign down while I was still raising money. Do not use go fund me

8 years ago

star star_border star_border star_border star_border

Rob

Cancels campaigns without even knowing what exactly is being campaigned. They clam it's against their terms of service, but the terms of service are very vague and poorly written. So if you make a campaign, expect it to be deleted because it'll violate one of their poorly written terms.

8 years ago

star star_border star_border star_border star_border

The FrecklesFreedom Fund Hollywood, FL

The process for withdrawing funds is misleading and deceptive and we were raising money to save abandoned/sick dogs. Don't use it. They took almost 8% in fees, shameful. They don't disclose it until after they take their fees.

8 years ago

star star_border star_border star_border star_border

Bob Jesse

WOW this web sites really sucks...it sends you to the next page and just keeps on loading,,,,maybe did something wrong but after five years working at IBM I would think I would know what i am doing....well my sisther in law has cancer and we were hoping to make a difference but no here... find a different site!

8 years ago Edited September 14, 2021

star star star star star

Kristin G Pleasant Grove, UT

When my brothers daughter died we set up a go fund me to help cover funeral costs and were so thankful for how easy and helpful it was.

6 years ago

Reply from GoFundMe

We're so sorry for your loss, Kris. Our thoughts are going to your brother and your whole family, and we're glad that GoFundMe could be the platform for you to get the funds you needed.

Aug. 23rd, 2018

star star star star star

Sharon Reed Gilbert, AZ

We had a family member have great success using this to pay medical bills. Now I like to just look through and find people in need.

6 years ago

Reply from GoFundMe

We're so glad to have you as part of our community, Sharon. We're glad your family member could get the funds they needed, and we're honored that you want to give back to others on GoFundMe.

Jul. 29th, 2018

star star star star star

Brayden D. Gilbert, AZ

GoFundMe is by far the best way to have an organized way to get a charity going. It is easy, organized, and able to understand.

6 years ago

Reply from GoFundMe

Thank you for your kind words, Brayden! We're happy that campaign organizers can raise funds directly for their favorite charities, as well as their own causes.

Jul. 8th, 2018

star star star star star

Joshua Ashlyn Queen Creek, AZ

Amazing resource after a terrible tragedy. Extremely easy to connect with social media accounts which caused our cause to spread fast.

6 years ago Edited September 14, 2021

Reply from GoFundMe

We are glad to hear GoFundMe could be here for you, Joshua. We're sorry you've experienced tragedy and our team is sending our condolences to you. If you have any other questions or concerns, our Customer Happiness Team is here to assist, 24/7.

Jul. 8th, 2018

star star star star star_border

Stephanie Faenza Phoenix, AZ

Love that you can see someone’s story and why they need help. Giving is easy and so is setting one up

1 year ago

star star star star star

Ann A New Haven, CT

A really good and trustworthy company that allows us to help friends and strangers

1 year ago

star star star star_border star_border

Amanda George IL

Great tool for someone who needs it but unfortunately they do not remove fraud accounts or fake accounts with false information.

1 year ago

star star_border star_border star_border star_border

Mark G Indianapolis, IN

Be careful! I made a mistake in donating and when I asked for my money back ONE HUNDRED DOLLARS …not 5 or 10 They brushed me and Apple Card off playing the rules Card you did it you lose !!! Never again

1 year ago

star star star star star_border

Jason Atlanta, GA

Gofundme is really easy to set up and they don't take too much of a percentage of the money you raise.

1 year ago

star star_border star_border star_border star_border

Patricia Bernal Calgary, AB

I donated for the peaceful freedom convoy in Canada. Then, gofundme decided to use my donation for another organizations/ppl, giving me a very short notice to claim it back. I'll never use them again.

2 years ago

star star_border star_border star_border star_border

Brandy Willaman Martinsville, IN

If there were negative starts I would use them. It is NOT your place to decide who gets the money that has been donated to them. I hope your company gets sued to the fullest extent of the law. Your a disgrace

2 years ago

star star star star star

Angelica Dela Cruz Jacksonville, FL

A perfect establishment for raising money for organizations, etc. Very easy to use too!

4 years ago

star star star star star

Tori smith Mesa, AZ

Go fund me is so self explainatory and it’s so convenient that it Allows you to share the link

4 years ago

star star_border star_border star_border star_border

marj Redgranite, WI

Well I typed go fund me in the search engine and this is what it says...…."""" The most trusted free online fundraising platform. """"" so if its free, how do they take $5 off when you withdraw......That ISN"T FREE

6 years ago

star star star star star

Sam Furbee Lewis Center, OH

Had a problem uploading and they kept in touch and helped me complete the process.

6 years ago

Reply from GoFundMe

We're glad our team could help you upload the necessary information for your account, Sam! Thanks so much for reaching out to us so we could safely and securely deliver your funds.

Aug. 31st, 2018

star star star star star

Levi Trenton, MO

I made a silly mistake and the very nice customer service people fixed it super quickly.

6 years ago

Reply from GoFundMe

We're glad our Customer Happiness Team could fix that up for you, Levi! If you need any other assistance while on GoFundMe, please do let our team know. They're available 24/7!

Aug. 23rd, 2018

star star star star star

Jessica Carlyon Madison, AL

Meg G has helped me greatly with 2 issues I had. This is a wonderful organization !

6 years ago

Reply from GoFundMe

We'll pass on your kind words to Meg, Jessica! Thanks for being a part of our GoFundMe community!

Jun. 13th, 2018

star star star star star_border

LASONIA HUNTER Concord, NC

The first representative wasn't very helpful, but the second representative gave me the information I needed.

6 years ago

Reply from GoFundMe

We appreciate the feedback, Lasonia! We're glad you could get the support you needed, and we'll be happy to help if anything else comes up.

Jun. 7th, 2018

star star star star star

Gord Vass

The staff at GoFundMe are very friendly and a great help whenever I need assistance. Thank you!

6 years ago

Reply from GoFundMe

Thank you for the kind words, Gord! We truly take them to heart. Our Customer Happiness Team is always standing by to help you, 24/7!

Jun. 7th, 2018

star star star star star

Thomas Bear Austin, TX

Had an initial issue due to something involving my zip code, but GFM took care of it right away.

6 years ago

Reply from GoFundMe

We're so glad we could fix that small issue for you, Thomas! We're always available for any other questions or concerns, 24/7.

May. 25th, 2018

star star star star star

John Compitello Rochester, NY

The customer service was very responsive and the information was easy and accurate!

6 years ago

Reply from GoFundMe

We're so glad to hear our Customer Happiness Team was able to give an informed and accurate response, John! We'll be here to answer any questions you have, 24/7!

May. 25th, 2018

star star star star star

Maria Teresa Giglio

Quickest reply I have ever received from a Customer service rep. Oh, and kind as well!

6 years ago

Reply from GoFundMe

We're so glad to hear our Customer Happiness Team was able to offer a quick and kind reply, Maria!

May. 7th, 2018

star star star star star

Evelyn Forde

Received fantastic customer service. Quick, professional and thorough yet friendly.

6 years ago

star star star star star_border

Russell Richardsonr Bayonne, NJ

The response time was very good, however the cohesiveness between the app and my account are at best spotty.

6 years ago

star star star star star

Stacie miano Billings, MT

They are very helpful every step of the way. You have answers within a day. Great to work with.

6 years ago

star star star star star

Barry Harvell Suffolk, VA

I was at my wits end.cant work now where else to turn bam go fund me has help to help with my issue

6 years ago

star star star star star_border

Laura Machado

I emailed about funds that were being returned to me and Rudolph was super helpful providing information right away!

6 years ago

star star star star star

GRACE JACKSON Carpinteria, CA

Amazing customer support and a trusted platform! Easy to share with friend etc.

6 years ago

Reply from GoFundMe

We'll pass along your kind words to our Customer Happiness Team as well as our website engineers, Grace. Thank you for taking the time to review us!

Mar. 9th, 2018

star star star star star

K Kaiser New Hartford, NY

The customer service aspect was excellent. I had a question & it was promptly answered.

6 years ago

Reply from GoFundMe

We aim to please, K, and so we're glad to see that you were, in fact, pleased with our Customer Happiness Team.

Mar. 9th, 2018

star star star star star

Mary Setrakian New York, NY

I got an immediate response to my question, it was handled with knowledge, care and compassion.

6 years ago

Reply from GoFundMe

We appreciate you taking the time to write this review of our Customer Happiness Team, Mary!

Mar. 9th, 2018

star star_border star_border star_border star_border

Robert Simonson

I haven't battling with them trying to get my money. They've promised to three times and still as of now I have not received it. Emailing them is worthless .if you're thinking about using them don't

7 years ago

Reply from GoFundMe

Hi Robert,

It looks like our team emailed you on September 3, 2017, asking for more information to verify your campaign. We never heard back from you until you wrote into WePay with a question on September 17th. We responded on September 18th after WePay sent your email over to us and from there we were able to immediately clear your campaign to withdraw the funds. For future reference, please respond to our verification emails quickly if you are having trouble withdrawing your funds.

Now, it looks like you've received all of your funds, and we're hopeful that the those funds were able to help your daughter rebuild after Hurricane Harvey.

Mar. 2nd, 2018

star star_border star_border star_border star_border

Jay Simons Estacada, OR

They take WAY too long to transfer funds...im in a huge bind because of it!!! And no PayPal really complicates things a lot...if PayPal started their own crowdfunding site they would probably squash GoFundMe.

7 years ago

Reply from GoFundMe

Hi John,

My name is Rudolph, and I'm a Customer Happiness Lead here at GoFundMe. In reviewing your account, it looked like you wrote in to request assistance in making a withdrawal on June 27th, 2017, and our team responded to you with steps to withdraw your funds in approximately three minutes. My records show you were able to then successfully withdraw your funds.

Please note that all withdrawals takes 2-5 business days when sent via direct deposit. More information can be found here:

I speak for the rest of the team when I say I hope the funds were helpful to you in a tough time.

All the best,
-Rudolph

Mar. 6th, 2018

star star_border star_border star_border star_border

Hamster Xd

Such a shame that an amazing concept to aid those in need feels that a 7.9% fee is fair to take from donations. It's an utter insult to the donor and receipient. Beware!!! Choose another method!!!

7 years ago

Reply from GoFundMe

Hi Hamster,

Thank you for this honest feedback! We always make it a point to be up-front and transparent about our fees which is why we list them on the sign-up screen when creating a campaign. You may be excited to learn that we've recently waived our 5% platform fee for personal campaigns in the US, UK, and Canada, which means most campaigns on GoFundMe will now only have a payment processing fee, which is roughly 3% (it varies slightly by country).

Mar. 26th, 2018

star star_border star_border star_border star_border

Maria Martinez Costa Mesa, CA

Holding funds raised. Made me create an affidavit swearing I was not committing fraud. Funeral is upon us and still no reply from them. I would recommend another source for fund raising.

8 years ago

star star star star_border star_border

Joe Mathias

Fees are really higher than advertised. When you get your money about 10% is actually taken out. It would be nice if they meant what they said.

8 years ago

star star_border star_border star_border star_border

Mark C La Mesa, CA

wierd and unprofessional. I wouldnt use this site. We setup a page and after sending out invitations to a lot this site for now reason closed down our page and said the payments were suspicious and they were from my family.

8 years ago

star star_border star_border star_border star_border

Carolyn Salamon New Market, MD

3 days of trying to get funds dispersed and 5 hours tonight of the same thing and still no fix. WORST customer service ever. The do not use phones and their systems are garbage.

9 years ago

star star star star star

Fernando Delgado Tempe, AZ

Very easy website to use to be able to donate and to setup a donation for any family/friends emergency's.

5 years ago

Reply from GoFundMe

We're glad you were able to donate easily on GoFundMe, Fernando, and our thoughts are with those close to you who faced that emergency. If we can assist with anything at all, our Customer Happiness team is available 24/7.

Jan. 17th, 2019

star star star star star

Bella Houtz South Jordan, UT

GoFundMe was a great opportunity to fundraise money that we needed. We love what GoFundMe has to offer.

6 years ago

Reply from GoFundMe

We're glad you were able to use the GoFundMe platform, Bella. If you ever have any questions during your time on GoFundMe, please feel free to ask our Customer Happiness Team. They'll be here for you, 24/7.

Aug. 21st, 2018

star star star star star

Haidyn Houtz South Jordan, UT

I love this site because it is so simple and easy to use! I had such a successful experience using this website!

6 years ago Edited September 14, 2021

Reply from GoFundMe

Thanks so much for your kind words, Haidyn! We're glad to hear you've had a successful experience while on GoFundMe, and we're always here to help.

Aug. 21st, 2018

star star star star star

James Nelson Falls Church, VA

I have had great experiences helping needy families. Staff members have trusted the brand enough to donate!

6 years ago

Reply from GoFundMe

We're so glad you've had a positive experience donating, James. Our Customer Happiness Team is here for you, 24/7, in case you have any trouble at all making a donation in the future.

Aug. 21st, 2018

star star star star star

Trista Siren Gilbert, AZ

I love GoFundMe. It's an amazing way to raise awareness from kind people and it all goes to people who need it much.

6 years ago

Reply from GoFundMe

Thanks so much for your kind words, Trista! Our team is honored to provide this platform for an easy way to raise funds online for any cause.

Jul. 8th, 2018

star star star star star_border

L. Fowler Pleasant Grove, UT

We have used this service when there was a friend who was in need of help financially. It worked great and we were able to raise the funds needed.

6 years ago

Reply from GoFundMe

Thank you so much for sharing your feedback with us, Avery. We're glad to hear you were able to raise the funds needed for your friend in need, and our Customer Happiness Team is here to assist if any issues come up during your time on GoFundMe.

Jun. 14th, 2018

star star star star star

H Moore Lehi, UT

I've donated to many fundraisers through GoFundMe. It's a great company to help raise money for those in need.

6 years ago

Reply from GoFundMe

We're so glad to hear you've been able to donate to multiple campaigns, H! Thanks so much for your kind words, and we'll be here to help if you ever have trouble making more donations!

Jun. 14th, 2018

star star star star star_border

Doom Truong Lehi, UT

Awesome concept. Easy to use and register. However I do wish that they did not take a fee at all or at least keep it very minimal.

6 years ago

Reply from GoFundMe

Thanks so much for your kind words about our GoFundMe product, Doom! We appreciate your feedback about our fees, and while we do have standard payment processing costs for the safe transaction of funds, this helps maintain our safety and security to ensure all funds can reach the intended campaign organizer and beneficiary.

Jun. 14th, 2018

star star star_border star_border star_border

Chase H Provo, UT

I've never donated, but I like the concept. If you are starting a go fund me, make sure to get the word out on social media to get funded. Simply starting a campaign won't do it.

6 years ago

Reply from GoFundMe

Thanks so much for your feedback, Chase! With over 10,000 campaigns created each day, it can be tough to stand out, but our campaign coaches are here to help offer tips to reach your goal. We definitely recommend using social media if that's what works for you, we've seen it work for so many on GoFundMe!

Jun. 14th, 2018