Name: GoFundMe
Rating: 4.1

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Amy Glaser Ithaca, NY

Go Fund Me Double billed my credit card for my donation. My attempt to get this corrected involved contacting the credit card processor, We Pay, as it was there error. They redirected me to Go Fund Me, who promised to resolve the issue with We Pay. Two days later, I get a frantic Email from the person whose campaign I supported informing me that they are refunding my donation to her when it was supposed to be that they would refund the extra charge to me. They are charging her service fees to boot and this transaction. Customer service is friendly but entirely ineffective. I suspect fraud.

8 years ago

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Thomas-Victoria Kraus

I tried to help my brother who has been wrongly convicted, and there was a lot of crookedness with his case. Our family was ripped off from a couple attorneys, and my brother was not represented correctly. He has just paid another attorney to appeal his case, and I was trying to help him raise money for his attorney fees through go fund me, they allowed me to start the campaign, but then canceled it on me. I am very dissatisfied with go fund me service, and will look to other crowdfunding sites, before I ever decide to use go fund me in the future again.

8 years ago

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kylie od Southampton, PA

Raised money to help pay for my father's funeral services...GoFundMe's website doesn't even work properly. We cannot withdraw our money and was never made aware that we would also be subject to WePays percentages to be removed from the donations as well as GoFundMe's percentage. 5% plus an additional 2.9% and 30 cents for every donation. But that doesn't even matter because we cannot get a dime withdrawn from the site. DO NOT USE GOFUNDME

9 years ago

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Rosi Sanchez New York, NY

I tried to change my password because I am grief stricken after my brother's death. They were supposed to send me a confirmation password to reset my password. I couldn't!! Another email says password successfully set. They never sent a confirmation password. I can't even register for a new account because it says email taken. There is no money to give my only sibling a decent sendoff!! He died suddenly!! Please help me. I am beside myself with grief and worry because this is affecting my mother worse!! She is elderly with major heart problems. Please help!! Thank you kindly.

9 years ago

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Antonio J Gonzalez Fairmont, WV

Terrible sight. Unless you are tied in with every single media Network on the planet, it will not help you. I needed help with medical and legal expenses I was explicit about it had photographs and still to no avail. I would never recommend this to anybody I know unless I wanted someone to waste their time or I knew that they had created every media Network.

9 years ago

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Steve Gossett Pasadena, CA

WOW! Set up an account because my wife passed away and needed relief with funeral costs. We had a total amount raised of $4,435.00. GoFundMe took 5% ($221.75) and WePay took two fees (2.9% + 0.30) per transaction for a total of $141.50. So between them both they got total fees of $363.25 from our funeral fund. I hope life is as sympathetic when someone who works there loses a loved one.

9 years ago

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M

Terrible terrible my friend and her fiancé past away last December leaving two boys orphaned so we started a gofundme me page as a trust account and we still haven't received funds we raised. 18 months later!! Fighting back and forth only by email for them to do a complete circle of request we complete then the sign a new person to email us to start again. Terrible no contact number or physical adress. Garbage site!!!!

9 years ago

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Tiffany Tempe, AZ

Great way to give without having to take out cash. This site has helped so many people i know when it comes to funeral costs to helping friends with medical conditions.

6 years ago

Reply from GoFundMe

We're so glad to hear your community has benefited from using GoFundMe, Tiffany! Our team is working around the clock to consistently improve our site for a safer and easier fundraising experience. Should any issues come up, please contact our team!

Jan. 17th, 2019

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Savanah Gugyelka

Gofundme helped make it easier for my family and I to raise money to help my grandpa pay for his medical and travel expenses. Now the Doctors say he is cancer free!

7 years ago

Reply from GoFundMe

We're so glad to hear that positive diagnosis, Savanah! We're honored to be the platform you and your family chose to receive these funds to your grandpa. Our team is hoping for all the best for you, your grandpa, and your family!

Oct. 18th, 2018

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wanda Saint George, UT

when you donate to GoFundMe, they ask for a "tip" you choose the percentage you want. i think there was 5%, 10%. i didnt see a phone number anywhere to call, i wanted to ask about this and why are they wanting a "tip." I emailed them and didn't get a response. i just chose the lowest percentage just so i can complete my donation. but beware at the end of your donation you will see that.

7 years ago

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Derek Scoville Pleasant Grove, UT

I teach a Business class, and have used GoFundMe to raise money for different student based projects. It is a fun, easy way to recruit people to your cause, and to raise the money needed.

7 years ago

Reply from GoFundMe

We're so glad to hear you've found GoFundMe an easy place to raise funds, Derek! We're happy to hear that GoFundMe is able to be used in your class, and our team will always be here to help if you or your students have any questions.

Oct. 18th, 2018

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Rylee Durfey Pleasant Grove, UT

I think go fund me is a great and easy thing to use to give people money without using cash or checks. I love this company they are definetely a 5 star for me.

7 years ago

Reply from GoFundMe

We're so appreciative of your kind words, Rylee! Thank you for being a part of the GoFundMe community, and please let our team know if we can help with anything during your GoFundMe journey.

Oct. 9th, 2018

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Erin Rhoton Pleasant Grove, UT

I contributed to a GoFundMe after a friend's brother passed away to help his surviving family members. It is a good way to help others that you don't know personally.

7 years ago

Reply from GoFundMe

We're glad to hear your friend's family was able to start that GoFundMe, Erin. Thanks for your kind words and we're all sending our thoughts to your friend and their family. If you ever have any questions about donations or starting a GoFundMe, our Customer Happiness Team will be here to assist.

Jun. 14th, 2018

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Jane Murphy Overland Park, KS

Watch out for their ridiculous preset tip that you need to change or get charged. It was $90 added on a $500 donation. Their customer service is nonexistent. Just a stupid bot that redirects to another bot that you have to pay for.

1 year ago

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Joseph Tempe, AZ

I have used GoFundMe 3 times to raise money, all 3 times were are great overall experience. Very simple to use

2 years ago

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Tony's Babygirl Staton MO

Very good app and site to create a fundraiset for any situation and occasion. Great to use and easy at no cost.

2 years ago

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Vanessa Butler Columbia, MO

Go Fund Me is a very useful and reliable place to get funds in a crisis. Just be sure to read the fee charged for using the site

3 years ago Edited February 23, 2022

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Wilwil Sainte-Therese, QC

Quel désappointement cette organisation GoFundMe, plus jamais, j'opte maintenant plutôt GiveSendGo, beaucoup plus crédible. What a disappointment this organization GoFundMe, never again, I now opt for GiveSendGo, much more credible.

3 years ago

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Soltes Mountain Properties LTD. Calgary, AB

Go fund me blocked a campaign like the one from the Canadian truckers due to politics. They truckers have legitimate support from thousand of Canadians and raised over 10 million in about a week. They should not decide which causes should get support.

3 years ago

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Rebecca Foss Chilliwack, BC

I will never use GoFundMe again due to how they've handled recent events. If a campaign is shut down, money should be automatically reimbursed and not kept and redistributed how GoFundMe sees fit. Shame on GoFundMe for this mess. It has ruined their reputation in my eyes.

3 years ago

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Free Dom MN

I will never use Go Fund Me ever again! They misled me as to where my donation was going. They freeze the funds that I intended on going to a wonderful and popular cause!! I am switching to Give send go for now on and I will tell everyone I know about this experience!!

3 years ago

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Lynette Jorgensen Herriman, UT

GoFundMe is a great way to raise money for people in need. It is safe and is easy to make donations.

3 years ago

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Kimsreview Olney, MD

I like using GoFundMe. It is super convenient and easy to set up and send out. People trust it and it makes it easier to find raise.

5 years ago

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Amanda Montebello, CA

I used GoFundMe to fundraise for my trip to Nicaragua and I was able to reach out and raise a lot of money.

5 years ago

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roxanne Millville, UT

What an amazing site, i love donating to good causes and know my money is in safe hands with this company

6 years ago

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Ruth Las Cruces, NM

I'm very confused about this? I Don’t know what happened but gofundme dropped my account! Good thing the refunded all donors money back. There is no way to contact anyone to find out why. If anyone knows how, please let me know! Much appreciated!

6 years ago

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Ciara Rockford, IL

Hello I was wondering have any one had a problem with getting your money from go fund my money is stuck and my dates keep changing I put one because I’m trying to find out what going on but I would rate it 5 beverage it is a good thing to do

7 years ago

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todd studebaker Bloomingdale, IL

I made a mistake and the GoFundMe rep was very helpful to rectify the situation quickly and professionally!

7 years ago

Reply from GoFundMe

We're glad our Customer Happiness Team could fix up that issue, Todd! Mistakes happen, and our team is prepared to help, 24/7.

Oct. 10th, 2018

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MSgt Mitchell G Clayton, DE

Easy to set up, Great Customer Service Assistance, Funds being transferred to bank on a timely basis.

7 years ago

Reply from GoFundMe

We're so glad to hear GoFundMe was easy to use, Mitchell! Our Customer Happiness Team is always here to answer any questions about withdrawals, sharing, or anything else that may come up. Please do let us know if we can help during your time on GoFundMe.

Oct. 10th, 2018

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Peter DROTTAR Groveland, FL

I had a personal request for assistance for the withdrawal. Response was quick and willingness to help.

7 years ago

Reply from GoFundMe

We're happy our Customer Happiness Team was able to assist with your withdrawals, Peter! If any other issues come up during your time on GoFundMe, please let them know. Our team is available 24/7.

Oct. 10th, 2018

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Toni Nicole Swanigan Atlanta, GA

I asked a question and got a response quickly from a knowledgeable agent named Nicole. GoFundMe is awesome.

7 years ago

Reply from GoFundMe

We're glad Nicole could help, Toni! She and the rest of our Customer Happiness Team are always here to help, and thanks for your kind words!

Oct. 5th, 2018

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Kitty Barton

Great customer service, friendly and efficient. Plus a simple easy platform for giving to people that need help.

7 years ago

Reply from GoFundMe

Thanks so much for your kind words, Kitty! We're honored to provide a platform for those in need, and our Customer Happiness Team is proud to offer fast and friendly support!

Sep. 1st, 2018

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Mike Lieser Allen, TX

Easy to use with good customer service. They work hard to make the whole process as easy as possible for you.

7 years ago

Reply from GoFundMe

It's our pleasure to help, Mike. Our Customer Happiness Team will always be here to offer exemplary service at any hour of the day.

Aug. 23rd, 2018

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Ann Cornelius Sapulpa, OK

We raised over $1000 on GoFundMe, but are unable to get the money out for the funeral expenses. There is no withdrawal ability. Very sad day for the family, and no response from GoFundMe. I think this is a scam of the most outrageous proportions.

7 years ago Edited September 14, 2021

Reply from GoFundMe

Thank you for sharing your feedback with us, Ann. We're sending our best to the family during this difficult time, and we're glad to confirm that our Customer Happiness Team was able to help you withdraw all funds.

If we can help with anything else during your time on GoFundMe, please reach out and our team will be here to help further.

Aug. 21st, 2018

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Chantelle McLean

The customer service is excellent. The only downside with GoFundMe for me is that withdrawals take quite a long time to reach your bank account

7 years ago

Reply from GoFundMe

We appreciate the feedback, Chantelle! While we aren't able to send funds the same day like some banks can, we're committed to getting your funds to you as quickly as possible via a secure ACH transfer. If we can help with anything during your GoFundMe experience, please do let our Customer Happiness Team know!

Jun. 12th, 2018

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Andrew Schneider

Quick response from customer service. GoFundMe is way easier than selling cookies or holding a bikini car wash!

7 years ago

Reply from GoFundMe

We're glad our Customer Happiness Team could help with prompt support, Andrew! If you have any questions or concerns during your GoFundMe experience, the team will be happy to help further, 24/7.

Jun. 12th, 2018

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Robin Russell Mercer Island, WA

Excellent customer service. I had a question and they responded quickly and solved my problem with grace and accuracy.

7 years ago

Reply from GoFundMe

Our Customer Happiness Team is proud to offer prompt and helpful service, Robin! We're so glad the team could help and should any other issues arise, the team will be happy to assist.

Jun. 12th, 2018

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Eli Nunez Seaford, NY

GoFundMe customer service is great, assisted me with whatever problem I was having within a couple hours.

7 years ago

Reply from GoFundMe

We're happy to help, Elizabeth. Should any other issues come up, please do reach back out! Our team is ready to assist, 24/7.

Jun. 7th, 2018

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maryellen DiGiacomo Ridgefield, NJ

If there is ever a problem, customer service is right there when you need them. Resolved in minutes!

7 years ago

Reply from GoFundMe

We're so glad to be here to help, Maryellen! We take great pride in a speedy and helpful response, 24/7!

May. 25th, 2018

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Lou Ann Parsons New Castle, PA

They are pretty prompt in answering emails. They also check back with you to make sure they've answered all of your questions.

7 years ago

Reply from GoFundMe

Our Customer Happiness Team will always be here to help, Lou Ann! It's our #1 goal to ensure everyone who writes in has their issue resolved as quickly as possible.

Apr. 23rd, 2018

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Kim

An excellent platform for raising funds, easy and efficient, good value for money and great customer service support.

7 years ago

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Stephani transue Tobyhanna, PA

Gofundme was fast with paying and the customer service was extremely helping with setting everything up.

7 years ago

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Bob Gushwa Wheat Ridge, CO

My questions were answered very quickly. It was easy to set up my account, It's been only two days,

7 years ago Edited September 14, 2021

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Dottie Gerlich Torrance, CA

GoFundMe was very easy to use. I am helping a friend who unexpectedly lost his wife. Great customer service as well.

7 years ago

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Melinda Vandalia, OH

Go fund me helped me with a issue I was having immediately! They helped me resolve the issue in less than 24hrs!

7 years ago

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Mirinda Dixon, MO

Very easy platform to use. Had a technical problem that I contacted them about and they resolved it within 20 minutes.

7 years ago

Reply from GoFundMe

We're glad to see that our Customer Happiness Team was able to quickly resolve the problem, Mirinda.

Mar. 9th, 2018

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Jennifer Dierolf

Great support. Took awhile because i only have iPad and could not get site to work. Now having trouble with withdraws for we pay.

7 years ago

Reply from GoFundMe

Thank you for those kind and honest words, Jennifer! In reviewing your account, it looks like you were able to work with our Customer Happiness Team to successfully set up withdrawals.

Mar. 9th, 2018

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Tommy Green Pass Christian, MS

I have over $832 in my go fund me account I've locked myself out and have no way of contacting these people do not use go fund me because if you make one mistake they get all of your money they do not have proper questions and proper answers for all the fucking problems they have all that money and I can't even afford a damn telephone

7 years ago

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Mark Frogley Phoenix, AZ

Go fund me provided a proficient way for me to donate to a friend in need. I was very pleased with the process.

7 years ago

Reply from GoFundMe

We're glad you had a great experience, Mark!

Mar. 2nd, 2018

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Leo Mckenna

Changed their operations to a stripe account we are a small society who don't have the money to get a company number so this has prevented me from money for my choicen charity and left me uncertain of what will happen to the little donations we do have

8 years ago