Name: GoFundMe
Rating: 4.6

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Jim Kettinger Highland, MI

Help Desk provided good response to getting the correct link to the campaign I was interested in. The list when the campaign ended of the number of donors and names/amounts (for non-anonymous donors) was a good read.

6 years ago

Reply from GoFundMe

We're glad our Customer Happiness Team could offer support, Jim! We're always looking for ways to implement customer feedback to our platform, and if you have any other questions, concerns, or more you'd like to see from us, please do let our team know!

Oct. 18th, 2018

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Jack rosenbaum Scottsdale, AZ

They are Fair, honest, quick to respond, respectful and doing a service to society by allowing compassionate people to donate to people in need... in a easy to navigate, straightforward and well organized format!

6 years ago

Reply from GoFundMe

We're honored to receive such kind feedback, Jack! Thank you for your kind words about our Customer Happiness Team and our platform. We're striving every day to improve our fundraising experience for the GoFundMe community.

Oct. 10th, 2018

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Kathy Lara San Pedro, CA

Teanna was very helpful and responded promptly to my emails, which I love. She was also friendly and professional. When teanna was out of the office, Francisco was able to help us. Great experience overall

6 years ago

Reply from GoFundMe

We're so glad Teanna was able to help, Kathy! She's a star member of our Customer Happiness Team, and we're also glad to hear Francisco could assist when she was out of the office! He's another exemplary team member, and they're both happy to help if you have any other questions or concerns!

Oct. 10th, 2018

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Paula Green

The service it provides is almost just right for me. The caring attention of the support team is absolutely great. My only reservation is that at present GFM does not service campaigns to receive, in addition to other currencies, donations from South Africa.

6 years ago

Reply from GoFundMe

We're so thankful for your kind words about our Customer Happiness Team, Paula! While we're not able to send funds to all countries across the world, we're always looking to expand to more and more areas as we can. Hopefully we can be in South Africa in the near future, and we recommend checking our site often for any changes!

Oct. 9th, 2018

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Christine Letchworth Arnold, MD

I had a problem tracking a payment. I emailed and the follow up was exceptional! They kept in touch at least 1 time a day until resolved. They had practical answers and suggestions.

6 years ago

Reply from GoFundMe

Our Customer Happiness Team always wants to make sure your issue is resolved, Christine! Thank you for your kind words, and we're glad to hear that the issue was all fixed up for you.

Oct. 5th, 2018

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Donte Russell Culp Indialantic, FL

My phone number was out of date. Transferring funds was not possible without the correct information. The service agents responded quickly, were very helpful, and most importantly courtesy too.

6 years ago

Reply from GoFundMe

We're so glad our team could help fix up your phone number issue, Donte! Thanks so much for reaching out to us so we could securely help you change the phone number on your account. If our Customer Happiness Team can help with anything else at all while you're on GoFundMe, reach out at any time!

Oct. 5th, 2018

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Ahshia anderson Stockton, CA

A really great way to help someone in need and to receive help as well, A great way to bless someone and be a blessing all three one website.. thank you go fund me for helping me provide for my dad.

6 years ago

Reply from GoFundMe

Thanks for your kind words, Ahshia! We're glad to be the platform to help you raise funds and receive the help you need. If we can help during your time on GoFundMe, please feel free to let us know.

Oct. 5th, 2018

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Leann Smit Las Vegas, NV

I can only attest to my limited experience whereby I had a question regarding withdrawals from my campaign account. I inquired via email and was answered promptly with a personal response. The information I was given was accurate and answered my question precisely. I was pleasantly surprised and impressed.

6 years ago

Reply from GoFundMe

Thanks for sharing your feedback with us, Leann! Our team is happy to offer prompt and helpful support, 24/7.

Oct. 5th, 2018

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Hanim Samara Silver Spring, MD

The rep answered my question immediately. Before that, I receive a personalized email stating that my question was being reviewed. This all took place on the same day. Amazing!

6 years ago

Reply from GoFundMe

We're so glad our Customer Happiness Team could provide prompt and helpful support, Hanim! Our team is always here for you, 24/7. If you have any questions during your time on GoFundMe, please contact them!

Aug. 31st, 2018

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Alhaya

Easy to set up, and if you need to refund money back to sponsor GoFundMe staff are amazing! Fast and efficient! Most importantly kept me informed through the process! Thank you Team!

6 years ago

Reply from GoFundMe

We're so glad our Customer Happiness Team was able to help, Alhaya! We're happy they could assist with refunds and our team will be here for you, 24/7.

Aug. 23rd, 2018

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Alicia Holman Gilbert, AZ

I like this site as a way to quickly start a fund for someone in need. I don't like that I get a lot of Spam once I've become a user. They also take a lot off the top. Now that they are a larger company, I think they can get more advertisers and reduce the amount they take from those in need.

6 years ago

Reply from GoFundMe

We appreciate the feedback, Alicia! We're happy to no longer have a platform fee, and our standard payment processing costs help keep GoFundMe the #1 safest place to give, online. We don't advertise on our platform, but we will absolutely take your feedback to our team and see how we can improve on our email messaging!

Jul. 8th, 2018

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Robyn C Hargrave

Very user friendly, help facilities are terrific. The only suggestions I would make is that more fonts could be available for presentation of content but I guess there is a reason for that.

6 years ago

Reply from GoFundMe

We're so glad to hear the site is working well for you, Robyn! We appreciate your feedback on having more fonts available, and while that's not something we have available at the moment, we'll absolutely share this with our team. If you have any other questions or concerns while using GoFundMe, our Customer Happiness Team is here to help.

Jun. 14th, 2018

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Michael Lavergne Westwego, LA

I have had a relationship with GoFundMe for the past couple of years, and I have been quite satisfied with the service. I recently had a question about payment delivery that was dealt with in the timeliest of fashions thanks to a representative named Rudolph. His professionalism was remarkable and I appreciate the job he did.

6 years ago

Reply from GoFundMe

We're so glad to hear Rudolph could help, Michael! He and the rest of our Customer Happiness Team will always be here to help, 24/7.

Jun. 13th, 2018

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Sergio Raez Villanueva

Super simple to use and straight-forward to let others know about your campaign through social media. Processing the funds is really easy to follow as well and very quick! Very satisfied with it!

6 years ago

Reply from GoFundMe

We're so glad to hear it, Sergio! Please let our Customer Happiness Team know if you ever have any questions or concerns during your time on GoFundMe.

Jun. 13th, 2018

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Annika Weeks

I couldn’t load credit card info on donations page. Juliet made s several good suggestions and connected with me after each of my attempts. Without her patient support I would have given up on this donation. I hope she knows how much I appreciated that kindness

6 years ago

Reply from GoFundMe

We're glad to hear Juliet was able to help, Annika! She was so glad to help in your time of need, and if you have any other trouble while using GoFundMe, Juliet and the rest of the Customer Happiness Team will be here for you!

Jun. 12th, 2018

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Alexis Wardle

I had set up a go fund me account that I had to cancel and give refunds to. With the help of Rudolf (customer service) he quickly and happily helped me out and did the refunds within 20 minutes of my initial email.

6 years ago

Reply from GoFundMe

We're so glad Rudolph could help, Alexis! He's a wonderful member of our Customer Happiness Team, and we'll be here to help if you ever need any other assistance while on GoFundMe.

Jun. 12th, 2018

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A.S. Watsonville, CA

Customer service is excellent. They are swift to respond and happy to help! Highly impressed with their ability to convey a genuine desire to help you make your campaign work.

6 years ago

Reply from GoFundMe

We're so glad our Customer Happiness Team could help, A.S.! We're always looking to help each campaign organizer reach their goal and we're happy to offer tips and coaching to share the campaign to your community.

Jun. 7th, 2018

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April

It has been an easy and delightful experience. While managing my campaign they have given me ideas on how to get the word out and when I had an issue, they replied in a timely manner.

6 years ago

Reply from GoFundMe

We're so glad to hear you've had a positive experience, April. Our Customer Happiness Team is always available to offer coaching tips and fix any issue you have while on GoFundMe.

Jun. 7th, 2018

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Richard VanTassel Erie, PA

I had a problem with a tip on a pledge I made. It was handled very professionally via email unfortunately I can’t remember the young ladies name. She was very helpful and went over and above to rectify the situation.

6 years ago

Reply from GoFundMe

We're so glad to hear a member of our team could help with that tip issue, Richard! We'll always be here to address and fix any issue you have, 24/7.

Jun. 4th, 2018

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Luanne Danville, KS

I wasn't sure how the process worked and I really wanted to donate some to a friend of a friend. It was very easy and I was surprised how much I was contacted by you after the donation was made

6 years ago

Reply from GoFundMe

We're glad you were able to donate, Luanne! Our Customer Happiness Team will always be happy to help, 24/7.

May. 25th, 2018

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Abdul Chappell Fort Worth, TX

I had a lot of questions and the person that helped me was patient and thorough. Stayed with it, until I got all the answers I needed. I am very satisfied with the awesome service I got.

6 years ago

Reply from GoFundMe

We're so glad to hear you were very satisfied, Abdul! Our Customer Happiness Team will always be here to help serve you for any issues or questions you have.

Apr. 27th, 2018

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Debbie Wilson

I had been having issues with app on and off since I opened it. Contacted the support staff and dealt with various members. All helpful, kind and couldn't do more to help me find the root of problem and fix. Thankyou to all.

6 years ago

Reply from GoFundMe

We're sorry to hear you were having issues with our GoFundMe app, Debbie! Our Customer Happiness Team will always be here to help with any issues during your GoFundMe experience.

Apr. 27th, 2018

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Michelle C Frisco, TX

I had a very positive GoFundMe experience setting up a fund for a friend in need. It was my first time using GoFundMe so it took me a bit to figure everything out but overall, the experience was easy and good.

6 years ago

Reply from GoFundMe

We're happy to hear you had a good GoFundMe experience, Michelle. We hope our platform was able to help you raise funds for your friend in need.

Apr. 27th, 2018

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Rebekah Wharton

GoFundMe makes it easy to set up and run a fundraiser. When I had a question, I contacted customer service and received a quick, comprehensive and easy-to-understand explanation. I would use GoFundMe again.

6 years ago

Reply from GoFundMe

Great to hear you had a positive GoFundMe experience, Rebekah! If you choose to use GoFundMe again for your fundraising needs, our Customer Happiness Team will be ready to assist and answer any other questions.

Apr. 23rd, 2018

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Alexandria Kalamazoo, MI

I was a new user. It was my first campaign and I had a question about withdraw. The response was amazingly fast. I think less than 10 minutes. And, the response, in the first line, started by alleviating my fears that something was wrong.

6 years ago

Reply from GoFundMe

We're so glad our Customer Happiness Team was able to quickly help, Alexandria. If you have any other questions about your campaign or GoFundMe experience, our team will be ready to assist with rapid and helpful email support.

Apr. 23rd, 2018

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Erin Miller St. Petersburg, FL

Thank God for this service! I'm able to focus on my health and not worry about bills. The customer service team was very quick and friendly when I needed help accessing my funds. I am so grateful.

6 years ago

Reply from GoFundMe

We're glad GoFundMe could be there for you, Erin! We're sending our support and our Customer Happiness Team will always be happy to answer any questions you may have.

Apr. 23rd, 2018

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Dean Webb Ocala, FL

This is my first gofundme.com experience, and it was super easy to set up and get started. I was so excited when I started to get donations. Their customer service is always outstanding and very polite.

6 years ago

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Jim Greenhalgh

For me, the experience is bigger that GoFundMe. It is an exception these days to be uplifted by e-mail communications but, Thats what happened. Thanks to Jenna and the team. Hope I can pay it forward. Thanks Jim

6 years ago

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Shawn maclellan

Made a mistake on a donation. Did not notice the tip section. Due to the high donation, the tip was excessive.(it is done auto. Base on a %) i asked for a refund and to my surprise they complied.

6 years ago

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Jeanette Schur Olympia, WA

GoFundMe is easy to set up but if help is needed, a representative is available quickly. They are kind and do all they can to make you feel comfortable. I never saw myself asking for help in this way but am glad I did.

6 years ago Edited September 14, 2021

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Jacinda E Sandy, UT

I used Go fund me for a friend that was raising money to help her mom with cancer. It was a nice way to be supportive of her but to also see the progress they were making towards their donation goal.

6 years ago

Reply from GoFundMe

Thank you for the kind words and feedback, Jacinda! We appreciate it.

Mar. 2nd, 2018

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david jones

I think this site does so much good. I have NO problem with them taking 7% of all funds. Charities usually take anywhere from 50 - 75% for "operation expenses" I love how generous people are.

7 years ago

Reply from GoFundMe

We're thrilled to hear you had such a good experience with GoFundMe, David! Since you wrote this review, we've recently updated our fees to remove the 5% platform fee from all US, Canadian, and UK personal fundraising campaigns, so now even more funds go to the folks who the campaigns are for.

Mar. 6th, 2018

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Cheryl Rutten Cottage Grove, MN

I used and am currently using gofundme.com and have not had any problems. There have been a few donations and I received the money from gofundme directly into my checking account in a very timely manner to help pay rent for my friend in the hospital.

7 years ago

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Meredith Leah Lincoln Virginia Beach, VA

I have been using GoFundMe to raise money for my medical fund and have had no problems... they do take about 10% of everything you collect but I knew that up front. It does take a few days to get the money transferred from GoFundMe to your actual bank account but I knew that up front, too. I find it pretty easy to use and share and I have no real complaints.

8 years ago

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Joseph Jerkovich Faribault, MN

I set up a fund for a friend diagnosed with cancer and though the whole procedure was easy enough to do as well as the collecting of donations, there was a rude surprise when i tried to withdraw the money. I thought I had researched on the site well enough to know what to expect but was frustrated when it actually occurred. I my case I did not wish to burden my friend with any part of the process and wanted to handle it on my own. As i went trough the process to set that up, suddenly things became complicated. even with back and forth email I was never given enough information at one time to know what to expect. When it became clear that the only way the money would be released was with authorization from my friend, I proceeded only to discover that my friend had to make a copy of an ID with him in it and address some additional requirements. I was mad that only till the end did I find out that my friend, dealing with his diagnosis and medical appointments had to comply with requests for him to meet their demands. My advise is to be fully aware of what you must do before, during and after the fund is initiated.

8 years ago

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Matthew Carbaugh Herndon, VA

I enjoy browsing the personal and business fundraisers on GoFundMe. It feels good to be charitiable and know exactly what my donation is going to be used for. Also like learning about different blossoming industries entrepenuers are trying to break into.

5 years ago

Reply from GoFundMe

We're glad to hear you enjoy being on GoFundMe, Matthew! We're proud to host campaigns for a variety of causes, and we work each day to ensure that the safety of all campaigns is maintained. Should you have any questions about a campaign, please contact our Customer Happiness team!

Jan. 17th, 2019

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Eric San Diego, CA

I have had a couple of friends in a real financial struggle after a tragedy and they have used GoFundMe to get back on track. Sites like this are great when used honestly. Gofundme is a great and simple way to raise money for good causes across the world.

6 years ago

Reply from GoFundMe

We're so glad to hear your friends have been able to use GoFundMe when they need it most, Eric. We're proud to be available to those who would like to raise funds for causes that are important to them.

Jan. 17th, 2019

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Mali Orem, UT

GoFundMe has helped and supported so many families in need. What an amazing tool to reach out to the world to donate and help others in need. It's easy to donate by a simple click of a button. This site is very easy to set up and share. simple steps and user friendly.

6 years ago

Reply from GoFundMe

We're honored to receive such kind feedback, Mali! Thank you for sharing your GoFundMe experience with us, we're happy to be the platform to help people raise funds for their need or cause.

Oct. 10th, 2018

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Aiga Orem, UT

everyone now a days use this for fundraising. GoFundMe makes it easy for anyone around the world to donate to a certain cause. When i have donated it was very simple to donate, enter information and i was done. It easy a great idea for fundraising.

6 years ago

Reply from GoFundMe

We're so proud to be the place people go when they need to raise funds or want to help out a cause, Aiga. Thanks so much for your kind words, and please let us know if we can help with anything else during your time on GoFundMe.

Oct. 5th, 2018

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Kim Millett Lindon, UT

We were able to use GoFundMe when a nephew passed away. We were able gather money to pay unpaid bills and the costs for funeral services. I think people recognize the "GoFundMe" name and feel comfortable contributing to a good cause.

6 years ago

Reply from GoFundMe

We're sending all our best to your family during this difficult time, Kim. We're honored that you were able to use the GoFundMe platform to get the funds you need, and our team will always be here for you, 24/7.

Aug. 21st, 2018

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Jodie Larson Pleasant Grove, UT

GoFundMe has allowed me to help friends that are in need. What a blessing it is to many people to be able to find help and support through their network of friends, family members, acquaintences, and sometimes even strangers!

6 years ago

Reply from GoFundMe

We're so glad you're able to use GoFundMe to help those in need, Jodie! We'll absolutely share your kind words with our team, and our Customer Happiness Team is always here to help, 24/7!

Aug. 21st, 2018

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Anne Kimball Salt Lake City, UT

My best friend had their moving truck stolen so we did a GoFundMe to help them replace the things they had lost and it was so simple to get the word out to everyone. It was an incredible success! It was easy to use and easy for people to donate to.

6 years ago

Reply from GoFundMe

We're glad to hear GoFundMe could be here for your best friend, Anne! We're sorry their moving truck was stolen, but we're honored to be the platform to get them back on their feet.

Jul. 29th, 2018

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Trent Allen Queen Creek, AZ

Amazing website. After a terrible accident we used this website to reach out to many friends and family and gave them a chance to donate. Easy to use and the fees was very reasonable. It helped us in a very difficult circumstance.

6 years ago

Reply from GoFundMe

We're sending our condolences to you and your family, Trent. We're glad that GoFundMe could be here for you in your time of need, and our Customer Happiness Team is always available if any questions or concerns arise during your time on GoFundMe.

Jul. 8th, 2018

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Landon Robison Layton, UT

I have never set up a GoFundMe account, but I helped fund a video game one time on their site and it was fast and really easy to do. They reached their funding goal and sent me a really cool collectors edition copy of the game.

6 years ago

Reply from GoFundMe

We're glad to hear you had a great donation experience, Landon! We're glad to hear the campaign reached it's goal and if we can help with anything else during your time on GoFundMe, our Customer Happiness Team will be here to assist.

Jun. 14th, 2018

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Kelly Branch Bryan, TX

I personally love GoFundMe I have see good outcomes to this company. I used to it to help my mom with my stepdads funeral. It was very unexpected his passing.

11 months ago

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Chrissy Lang Bellevue, WA

This site helped me and my family when we were brought to our knees with the loss of our grandmother without them, we would have never many more to bury her.

1 year ago

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John Lambert Euless, TX

Very difficult to get a correct answer on get money out gofundme it shouldn't take 2to 5 days if your going to take money for your services then speed the process up there people that really need that money for medical expenses it's hard as it is to ask for help then for gofundme to make you wait is not right it takes them 3 seconds to pull the money for the bank account of the donor but takes up to 5 days for the person needing it to get something not right on that end some one needs to look in to gofundme and explain why if bank accounts are all ready Verified it shouldn't take up to 5 days gofundme is joke

1 year ago

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C. McDaniel Atlanta, GA

Good and bad things to say, one is this does great things for people who really need it, but also it's easy for some to run a scam to get money , make sure you know it's legitimate, not from this company, from people raising money, unfortunately some people are such crooks and makes the whole concept untrustworthy and it shouldn't be

1 year ago

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Who Knows Baltimore, MD

Go Fund Me is an amazing company. When I fell on hard times, I made a GoFundMe for my family. With the help/kindness of strangers, I was able to get my family into an apartment. They really helped get me back on my feet.

2 years ago

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scotty Saint Paul, MN

Started a GoFundMe for my mom she was diagnosed with Liver cancer. I'm sure I didn't use it till full potential but there were other causes not as severe as my mother's that were racking and donations when we were struggling with a few here and there. Again I might not have used the site right but promoting the GoFundMe just really tough. And I just feel a cause like that should done better.

2 years ago