Claim this Profile

BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.

Are you a representative

of this company?

Claim this Profile

Chase, which merged with JPMorgan & Co to become JPMorgan Chase & Co in 2000, is one of the "big four" banks in the United States. The company offers a number of financial services, including credit cards and banking.

Top Ranked Companies

company logo
#1 Capital One chevron_right
9.4 Overall Score
4.3
starstarstarstarstar_half
(311)
company logo
#2 American Express (Amex) chevron_right
9.1 Overall Score
4.2
starstarstarstarstar_half
(273)
company logo
#3 Discover chevron_right
8.8 Overall Score
4.4
starstarstarstarstar_half
(235)

The Good

  • APRs
  • Rewards
  • Fraud Safeguards

APRs

Chase offers some cards with an introductory rate of 0 percent for the first 15 months. After that, rates rise to 15.74 to 24.49 percent*, which is very competitive among rates offered by other top credit card companies.

Rewards

Chase offers several rewards programs that allow cardholders to earn cash back rewards, bonuses, and travel points.

Fraud Safeguards

Chase works to help its customers reduce losses by catching fraudulent activity before it causes serious damage by offering monitoring and verification services. Visit Site

The Bad

  • Annual Fee
  • Late Payment Penalty
  • Foreign Transaction Fee
  • No Free Credit Score Tracking

Annual Fee

Depending on the card, Chase charges annual fees up to $95, which is higher than industry average.

Late Payment Penalty

Late payments will incur fees of $15 to $37 dollars.

Foreign Transaction Fee

Chase charges a fee of 3 percent for foreign transactions, which can be deterring for frequent travelers.

No Free Credit Score Tracking

Some companies in the industry allow their cardholders to monitor their credit scores for free. However, Chase does not offer this service.

The Bottom Line

Chase offers competitive APRs, several rewards programs, and a number of fraud safeguards. However, the company charges a few different fees, including annual fees, late payment fees, and foreign transaction fees. Further, Chase does not offer free credit score tracking.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.3
starstarstarstarstar_half

277 Reviews

Review Breakdown

5 star
59%
4 star
25%
3 star
7%
2 star
4%
1 star
6%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar
Emma Macfarlane
September 17th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

One of the things I like about credit with Chase is how user friendly their sites are. And costumer service treats you like a real person! Trustworthy, easy to use, and NICE.

starstarstarstarstar
Joy Hill
September 12th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love my chase card - the downloads work really well with my Quickbooks application. Great customer service.

starstarstarstarstar
Darrin Henry
September 9th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have at least 4 chase credit cards and the rewards are great. We use the rewards system for travel and entertainment.

starstarstarstarstar
Scotlynn Blair
August 28th, 2019 Phoenix, AZ DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love chase. You can find it anywhere and it always has good options. I really think that they have your best interest at heart.

starstarstarstarstar
Chloe Adams
July 11th, 2019 Morgan, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Chase provided a great first credit card user experience. If I had questions, I called the number on the back and didn’t have any issues paying them off. I received an email and bill in the mail when payments were due and was able to have an easy time accessing my account.

starstarstarstarstar
Mick
June 27th, 2019 Salem, OR DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Generous CL with auto CLI's. Better than average unlimited everyday cash back and APR. No annual fee. Website is easy to navigate with minimal clicks and manual responses required to make payments. My "go to" primary card. My only wish would be for no foreign transaction fee. As I've never had occassion to contact customer service I can't comment, but overall... not a single complaint.

starstarstarstarstar
George Urban
June 27th, 2019 Austin, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

no surprises, great fraud protection

starstarstarstarstar
Shanae Boully
June 24th, 2019 Kaysville, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have a Chase credit card and I love it. I get cash back and haven’t had any problems.

starstarstarstarstar
Valerie Shull
June 18th, 2019 Gilbert, AZ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Chase rocks! They want to help you in the best most effective ways and always check up to make sure that they did just that. Love them

starstarstarstarstar
Jacob Ball
June 18th, 2019 West Jordan, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

A lot of great deals on their credit cards and customer service is comparable to AMX

starstarstarstarstar
Maryn skinner
June 17th, 2019 Gilbert, AZ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Just started a credit card with chase a few months ago and have loved it. They make is so easy to start one and and are very helpful to make sure it is the right thing for you.

starstarstarstarstar_border
Jeremy Balls
June 13th, 2019 Kaysville, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I have several rewards credit cards through Chase. They are straight forward and easy to understand and use. Never had any issues. It is nice that I can move my approved credit between credit cards.

starstarstarstarstar
Ken Francis
June 12th, 2019 Provo, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I appreciate the easy user interface. It is a good banking service. Their credit cards are good. I use my preffered unlimited card all of the time.

starstarstarstarstar_border
Christina Balls
June 10th, 2019 Kaysville, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We use Chase credit cards to build up points for travel. It seems to be worth it so far.

starstarstarstarstar_border
Anne Sainsbury
June 10th, 2019 Payson, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I worked as an accountant for a small company, and we used Chase as our Credit cards! I loved the ability I was able to see the companies Credit Card reports so easily, and our company got great interest rates!

starstarstarstarstar
Alyssa skinner
May 28th, 2019 Gilbert, AZ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I recently had to go into Chase to get a credit card and my experience with them was great! The employees helped me get what I needed and made sure I understood everything!

starstarstarstarstar
Beth Farmer
May 24th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We love our Chase credit card. We get points back on it and you can pick gift cards or just cash back into your account. We never leave money on the credit card so I don't have experience with their interest rates because we are never charged interest. But I do like the cash back. I was very impressed when our card was being used by someone we didn't know online. They caught it immediately and called to let me know they'd need to shut it down. They reimbursed us for each payment the person had made. Very impressive and I felt safe being their customer.

starstarstarstarstar
Hannah Anderson
May 24th, 2019 Provo, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Employees and Tellers are always helpful and kind. This bank also has an easily accessible app! Their credit cards are easy to open and I have had great success with mine.

starstarstarstarstar
Reese
May 20th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I am a fan of Chase credit cards, as they have the name of Chase behind it and have great rates, that will go down over time. Easy to manage over time and they have great customer service that has helped me a time or two with late fees and when I forget to pay of time. They also had some good promotions for cash back that made my spending even better.

starstarstarstarstar_border
Cathie Chavez
May 16th, 2019 Banning, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have this card it’s ok i have never had any problems with them,they are good about helping when there’s a problem

starstarstarstarstar
Scott
May 15th, 2019 Orem, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We love our Chase Credit Card. We have banked with Chase for quite some time and the credit card we have through them is perfect for our needs. The benefits and options it comes with are an added bonus. Even if you don't bank with Chase you should absolutely look into the Chase Credit Card.

starstarstarstarstar
Craig
May 15th, 2019 Orem, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great card with great benefits. I love the no annual fee card that I have because it still offers benefits. I have never had a problem with my Chase card!

starstarstarstarstar
Ashley
May 9th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I own the Chase Marriott Bonvoy boundless credit card. I travel often and the chase credit card gave me 100,000 bonus points on purchases after my first 3 months of spending. I earn free stays a lot faster with my Chase card. There is not a bank I trust more than Chase and their reputation.

starstarstarstarstar_border
Rob Whipple
May 6th, 2019 Mesa, AZ DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Good help with customer service. They have a higher interest rate than my other credit cards. Easy online information.

starstarstarstarstar
Sandra Bailey
May 2nd, 2019 Indianapolis, IN DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I've had a very good rate with them for 20 years.

starstarstarstarstar
Constance Goren
May 2nd, 2019 Bloomfield, NJ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Very good customer service and always willing to assist i difficult situations

starstarstarstarstar_border
Tyler Mansfield
April 15th, 2019 Provo, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

You definitely can't beat the 1.5% cash back. I've had some small issues with the app connecting to my credit score, but besides that, all good things.

starstar_borderstar_borderstar_borderstar_border
Maurice
March 28th, 2019 Newark, NJ DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I just signed up for a chase credit card. My credit score is 740 and they denied my application. I have 7 credit cards and never got denied.

starstar_borderstar_borderstar_borderstar_border
Audrey Jane Budzynski
February 26th, 2019 DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Not very good. They have been a very poor company to deal with. They want your check in the mail before you ever get the Bill. The want access to your Bank Account. I won't do that.

starstarstarstar_borderstar_border
S Suguturaga
February 13th, 2019 Orem, UT DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I did not have a great experience with the customer service support but this was several years ago. It may have changed with industry regulations in the past few years but I have no desire to reconvene business at this time.

starstarstarstarstar_border
Michelle De Oliveira
February 13th, 2019 American Fork, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I have the Marriott Rewards chase card and love it. I love to travel and hotels can be so expensive, so using points to pay for the hotel really makes traveling more affordable. I also like that I get a free night at a marriott each anniversary of my card opening date which offsets the annual fee.

starstarstarstarstar
Jonas De Olveira
February 13th, 2019 American Fork, UT

I have the marriott rewards card. I travel often for work and try to stay in marriotts as often as I can, so the bonus points I get for using the card add up fast. I get a free night once each year, so I don't feel bad paying the $85 annual fee.

starstarstarstarstar_border
Ponch Thompson
February 13th, 2019 South Jordan, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We have a Chase Visa. There is nothing fancy. 1 pt per dollar. Use to pay down balance or get gift cards, Decent Card. The customer service has been good when we had to dispute a purchase. It did, though, take forever to get a replacement card.

starstarstarstarstar
Brandie Rudy
February 13th, 2019 West Jordan, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Chase credit cards provide great rewards, no annual fee, low interest rates if you qualify, and easy access to all your accounts online for billing, questions, and other options for refinancing or consolidating debt from higher interest rate cards. Because I also bank with chase all of my accounts are on the same website so I only have to remember one password. They email when payments are due and I can also set up autopay which makes my life really easy.

starstarstarstarstar
Sarah Wright
February 12th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My Chase card is nice because that is also who I have my mortgage through. The consolidation of one login is nice for my card and home.

starstarstarstarstar_border
Keri Christensen
February 12th, 2019 Lehi, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love my chase sapphire preferred card. The customer service is great and when we had two large purchases at the same store the same day we were immediately contacted to make sure that there were no issues with our card being stolen.

starstarstarstarstar
Amanda Olsen
February 12th, 2019 Eagle Mountain, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love using Chase for our credit card! Easy to manage website and your account accessible and convenient to make payments. Helpful and friendly customer service when it was needed.

starstarstarstarstar_border
Kristiane R Durfey
February 11th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We have used the Chase credit card many times over the years. We love the offers they send to us with 0% interest for 6, or 12 months with a balance transfer and have used it a several times when we have gotten too high of a balance on other cards. Those offers are very helpful when and if you are trying to get debt free and the company is great to do that.

starstarstarstarstar
Jen Paxman
February 7th, 2019 Lehi, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I currently have several Chase credit cards. I love Chase, they are easy to work with and have great customer service. I love their bonus points and start up programs. We are able to travel a lot with our family because our credit card points pay for airfare, rental cars, hotels and cash. Their bills are easy to pay and I like that all of your cards are available to see on one page of the website so that I can see all of my balances at once. I also had a card stolen once and they were so helpful and overnighted me a new one at no charge to me. I would highly recommend Chase cards to anyone.

starstarstarstarstar
Virginia Rosenthal
February 6th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Chase is my primary credit card. There have been several instances over the 18 years I have used the card that there have been unauthorized charges. Chase is very quick to investigate and resolve the issue. I also appreciate the customer service calls when unusual activity occurs on the card. Thanks Chase!

starstarstarstarstar
Sunny Perry
February 6th, 2019 Springville, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Had a rough month, sick for 2 weeks and missed work. Chase worked with the next months payment. Very grateful

starstarstarstarstar
Jill M.
February 6th, 2019 Bentleyville, PA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Their website is easy to use, for status information and payment information.

starstarstarstarstar_border
Evelyn Chidester
February 5th, 2019 Riverton, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I have enjoyed the Chase credit card for its incentives and also it is easy to track on my phone. The interest is a little high but if you keep a zero balance each month there are some great rewards.

starstarstarstarstar
August Moulton
February 5th, 2019 Lehi, UT

Chase is my favorite bank. I’ve loved every product from them including car loans, checking account, and my credit cards. The Ultimate Reward point system is the best out there and I have been able to take some amazing vacations and see places I wouldn’t have been able to see otherwise (and all just by earning points for necessary expenses).

starstarstarstarstar_border
janalee sanders
February 4th, 2019 Valley Center, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

we formerly have had a Chase card and never had any problems with it. interest rates were always competitive. we felt that they were a company that could be trusted.

starstarstarstarstar
Whitney Powell
January 31st, 2019 South Jordan, UT

Really enjoy all the apps and the ways you can access your account, makes the whole process so much easier and stress free

starstarstarstarstar_border
JARED J BUCKLEY
January 31st, 2019 Fort Bridger, WY DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Love getting Amazon points with this card. Their website is simple and easy to use.

starstarstarstarstar
Madalyn Johnson
January 15th, 2019 Provo, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love Chase. They have great customer service and are always available to assist me when I need it.

starstarstarstarstar_border
alyssa collins
December 10th, 2018 Alpine, UT

chase is awesome i like that it has an app that i can check how much money i have

starstarstarstarstar
Kaitlyn George
December 6th, 2018 Vienna, VA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My husband and I have had 2 credit cards through Chase spanning 7+ years and have always had a good experience with their customer support, their online technology, and we love their rewards program.