Name: Chase
Rating: 4.6

star star star star star

J Crawley Provo, UT

I'm a new Chase customer. I've been impressed by Chase's professional customer service and ease of enrollment. We received our credit cards quicker than we anticipated. Great service!

6 years ago

star star star star star_border

L. Fowler Pleasant Grove, UT

I have had my chase credit card for years and enjoy the benefits of their rewards program. I pay on time and if I ever have problem they are always available. I lost my card and they sent me new one right away and made sure that I was covered.

6 years ago

star star_border star_border star_border star_border

martins timothy

They are not here to protect us and our money is not safe with them They exist to usurp our money with interest rates at 29.9% and policies that dictate how we, the customer, should behave which is not right

7 months ago

check_circle

Verified Customer

star star star star star_border

Anonymous Baltimore, MD

I have had good experiences with Chase and appreciate the cash back offers they have.

7 years ago

star star star star star

Joseph Tempe, AZ

I have a Saphire Credit card by Chase, my favorite card by far. Plus their customer service is world class. The card has a great rewards program also

1 year ago

star star star star star

Lisa Chesterfield, MO

Wow! I get a free Door Dash Pass for a year with my Chase card!!! I did not know credit cards give us free stuff! Yay!

1 year ago

star star star star star

Gene Hennigan Houston, TX

Have accumulated over a million points with Chase. Traveled from Hawaii to Kuwait without a problem. They have been quick to resolve fraud issues.

3 years ago

star star star star star

Kym Tennant Salem, VA

I like that Chase looks after my account and verifies things when purchases are made in places that I don't usually visit.

3 years ago

star star star star star

CoasterRider Show Low, AZ

Chase credit card services have been great to me over the years. They've investigated fraud claims and have always been fair and timely.

3 years ago

star star star star star

Steve Esteban

They are very responsive and helpful. When I lost my card while traveling they made it possible for me to still get gasoline. traveling

4 years ago

star star_border star_border star_border star_border

Christina Black

I recently purchased a set of tires for my RV ($3,200) using a seller that required I use a Credit Card. I deposited that amount in the card, and after they credited my account they IMMEDIATELY LOWERED my allowed crfedit by that amount. Essentially, I lost the $3200 andI had to again pay the tire company (using a Mastercard Debit from my account instead)

4 years ago

star star star star star

Karina Aguilar Managua, MN

chase is the greatest! they opened an account for me when no one else did. they also gave me a good amount of credit for my first credit card

4 years ago

star star star star star

Nicole Sohm Herriman, UT

I have the Chase cc right now through Costco and have been so happy with the return you get on your money on how much you spend.

4 years ago

star star star star star

Mikayla Ralston Navarre, FL

I've used Chase for both mortagage and unsecured credit cards. Very easy to work with and very easy/convenient to make payments.

4 years ago

star star star star star

Pat Ohagan Anadarko, OK

Several times I had to contact them about unauthorized charges. Their response and resolution was perfect by my standards

6 years ago

star star star star star

Sichuan Canton, OH

Absolutely the best. In my opinion, Chase is the industry leader due to the company's professionalism and outstanding customer service.

6 years ago

star star star star star

Clint Gilbert, SC

Great Company!! Great Awards offered. They offer cash, Amazon deals, money towards your bill, gift cards to multiple places.

6 years ago

star star star star star

Frank Corbin Richmond, TX

I have had good service with my Chase United Mileage Plus card. My transactions are accurately processed and I find their website easy to use.

6 years ago

star star star star star

Linda Horn Iowa, LA

They pay me to buy things. I pay off the balance so I pay no interest. Their service is great. They watch out for unlawful charges.

7 years ago

star star star star star

Shanna Frederick, MD

I feel like they watch over my card for fraud- which makes me happy. They are fair with APR's. Customer service is alway polite and ready to help.

7 years ago

star star star star star_border

Megan Van Peenen Pompton Lakes, NJ

I like the card, however I have nothing to ahi for the thousands I've spent on my United card. I have never received one plane ticket from all the money we have spent.

7 years ago

star star star star_border star_border

Susan Miracle Louisville, KY

they are pests. Everytime you turn around they are sending you blank checks for you to tranfer other credit debt. Their rates are slightly higher. Or they keep sending you junk mail.

7 years ago

star star star star star

Anonymous Preston, ID

I have NEVER had any problems. Whenever I have needed to call I actually get to talk to a person. Their customer service is GREAT!!!

7 years ago

star star star star star

Oleeta Lagrange, GA

I do things online and their website is very intuitive and has given me no trouble. You/I can set alerts, which is very helpful. Excellent service.

7 years ago

star star star star star

George Vanek Sherman Oaks, CA

They do what I ask, are responsible and I have NOT had any problems with them contrary to B of A that I have had nothing but trouble with!!!

7 years ago

star star star star star_border

Lori Schwab Sandy, UT

Great customer service. I don't like paying the yearly membership fee as some of our other banks will waive it after an appropriate amount of time and good payment history.

7 years ago

star star star_border star_border star_border

Susan Stewart Salt Lake City, UT

I've used a Chase card for the last couple of years. It is my highest interest rate from the 3 cards I have, but it is gives me some decent amazon reward points. We use Amazon a lot, and so having the rewards points go back to Amazon has been really nice. When I have had issues, it is difficult getting ahold of a person.

7 years ago

star star star star star

Candice S Milan, TN

Have had great experience with credit cards and auto loans with Chase! Balance transfers are easy and all statements are clear and concise.

9 months ago

star star star star star

Carlos Sellas

I have had a good experience with Chase. Their customer service is great. They are respectful and always have options available for you.

9 months ago

star star_border star_border star_border star_border

C. Ward Lutherville-Timonium, MD

Scammers had to dispute numerous transactions, but would get flagged when I was using my own cards at hotels for booking flights . They stole $ from me when SSI made a back payment deposit owed to me . Account was closed and funds were never returned. They justified keeping funds by reversing disputes that were already investigated and ruled in my favor

11 months ago

star star star star star_border

Laurie Shannon-Bailey

I have the Amazon Chase credit card and I love absolutely their reward points system. I use them for gift cards at restaurants such as Red Lobster and The Cheese Cake Factory.

1 year ago

star star star star star

Stephanie Ponce Hemet, CA

Chase is a bank I use to have. They’re in most places I travel so they are easily accessed which I enjoy when in vacation. Their costumer service is great!

1 year ago

star star star star star

Russ Hamstring Lake Havasu City, AZ

Chase has some of the friendliest employees and excellent customer service. I have never had an issue with them for the many years we've been banking with them.

1 year ago

star star star star star

Joyce M Nunn Ocala, FL

I have a mortgage, credit card, checking and savings because I trust them! Plus, o can find one almost everywhere I go, from Massachusetts to Florida!

1 year ago

star star star_border star_border star_border

Ms Missy McDonough, GA

I haven't had a chase account for long and I experienced an issue with my application. They attempted to deny me due to their claim of being unable to validate my address, but to tell me of the denial, they had to send a letter to my address, which was the same address they claimed to be unable to verify. After a back and forth with their fraud team, I was finally approved.

1 year ago

star star star star star

marc roder Portland, OR

Chase has really improved the user website experience for credit card holders, I can login and set up payments, review charges, and make changes easily!

1 year ago

star star star star star_border

Alyssa Davis

I use Chase for my banking and decided to open a credit card with them as well. They made it easy to apply, and I can conveniently manage both my bank and credit accounts in the same place.

1 year ago

star star star star_border star_border

Rose farbman Hollywood, FL

They set up appointments and then when you get there to get a medallion stamp. They then tell you it has to be sent into corporate. You have to come back when they approve it. Then when you come back they say they don't do TOD accounts. Do they think people like wasting gas coming back and fourth to get nothing done? Customer service stinks.

1 year ago

star star star_border star_border star_border

Ronnie

I had opened a account with them last month and I have received ( 2 ) two telling me that I need to stop by a local branch all call customer service and when I did call customer service they told me there was no record of ever sending me a letter out ! So I'll stop by and loads of branch they told me it was error in regarding the receipt two different letters !!

1 year ago

star star star star star

Crystal

Great credit promos with spending benefits. I love using the points to pay off bills. I love their app. It's easy to use and look up information I need.

1 year ago

star star star star star

Lenora Shuman Orlando, FL

I use Chase for all banking needs and credit. I’ve never had an issue the customer service couldn’t resolve. The Orlando branch (kirkman) has been extremely helpful.

1 year ago

star star star star star

James Walker Lithonia, GA

Chase have been really good to me , best bank I recommend. I left Bank of America over 15 years ago and went to chase because customer service is way better

1 year ago

star star star star_border star_border

Mackenzie Spears Hutchinson, KS

I’ve been a chase customer for a number of years. I do like the offers I get for balance transfers. One thing that frustrates me so I can’t find a way to request a limit increase. My credit is stellar and I would like to continue to boost it by improving my debt Toni come ratio. Other cards have an option when you login to you account.

1 year ago

star star star star_border star_border

FriscoTXHomeowner Frisco, TX

Not a fan of Chase credit cards. The rewards seem good, but you have to remember to sign up for a category each month, which I usually forgot. The bank account just has fees on top of fees, it's too much work to make sure I wasn't overcharged.

1 year ago

star star star star star

Robbin Nelson Castle Hayne, NC

Just started using Chase and I have had no problems at all. The customer service is great, the statements are easy to follow. I would recommend this card to anyone.

1 year ago

star star star star star_border

Gema Ortiz Orem, UT

Not found of their fees, but if you can stay on track, their credit cards are good. I love my Amazon Prime with them. I can get points back, and great deals. Love their intro promo of $50 off when you signup.

1 year ago

star star star star star_border

China Mike Clinton, ME

Very good card. Very good service. Reliable customer service is great. Is really nothing much I can say about disliking the company except for that interest rates. But what are you going to do? But besides that great company

1 year ago

star star_border star_border star_border star_border

J Dean Bozeman, MT

Super bummer about our experience with this company. We have 3 Chase cards and have been excellent clients for over 10+ years. We had a large, fraudulent charge on our account in April and spent literally 100s of hours and many trips to town for faxes and certified letters to get it remedied only to be completely scammed. Chase did NOTHING. We followed their advice to a T and were told by multiple agents it was on their end that the ball was dropped, yet we could not get any resolution for the scam charge on our card. We are getting a jumbo home loan and will need to keep these accounts open until that happens for credit purposes. But the minute we are able, we will be cancelling our accounts and taking our business elsewhere. Chase did not stand up for our rights, did not reward our long-term loyalty and did nothing to support us in a very stressful time.

1 year ago

star star star star star

Thawkes2017 AL

I loved the ease of being approved! I was approved for $1500 off the bat. My credit score is around 650 and they took a chance on me and it’s helping my score go up.

2 years ago

star star star star star_border

Deanna Greco Murphy, NC

I have been a client of Chase for a long time. Rates seem a bit high. The website is convenient to see all accounts at Chase with one log in. Customer service has always been helpful.

2 years ago