Name: Chase
Rating: 4.4

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Sarah Fairfax, VA

They have tons of credit card options and some come with amazing introductory rates. Their website is fairly easy to use, their customer service has always been helpful.

7 years ago

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Verified Customer

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Anonymous Forney, TX

Extremely reliable. Great for traveling points.

8 years ago

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Verified Customer

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Anonymous Forney, TX

Extremely reliable. Great for traveling points.

8 years ago

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Luke Swierczynski Troy, MI

They always get me with the introductory offers, but their line up is still super competitive depending on your needs.

4 years ago

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LeAnn Baytown, TX

Love my Chase Marriott and Southwest Cards. The points are awesome. Makes vacationing very inexpensive!

4 years ago

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Ken Glanville Raleigh, NC

connected to Southwest Airlines, so most every purchase involved travel and became easy to overspend and deal with high interest rates, high minimum balances

5 years ago

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Gordon Mancuso

I've gotten thousands of dollars in sign up bonuses from Chase. Always glad to take their money if they're offering.

5 years ago

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Hector H

They are always there to answer any concerns, they make sure you are protected should your account against fraud

5 years ago

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Kevin P Mullins

excellent support- tremendous fraud detection. great customer interfaces and self serve capabilities

5 years ago

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Anita pea Dallas, TX

Chase bank credit cards are awesome, they were easy to use and easy to set up and my credit score is good with them.

5 years ago

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Audrey Mitchell Managua, MN

They have great customer service both during office hours and afterwards. They were helpful when I lost my credit card and getting it cancelled.

5 years ago

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Larson Riverton, UT

I’ve done lotta business with Chase through the years. I have been very fair with me and have taken care of my needs. I would recommend them.

6 years ago

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Bella Houtz South Jordan, UT

This is the only credit card we’ve had for years. Statements are clear and easy to read. Cash back is a bonus!

7 years ago

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Homer Rodriguez

Very prompt about notifying me when there are questionable charges and in managing fraudulent charges.

7 years ago

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Emile Mervin

They're just good. That's enough. I don't believe in bland statements to make up numbers in key stroke characters

7 years ago

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Carl J Lundstrom Rancho Mirage, CA

they do what they say will do, and perform above average. they are also a national bank with offices all over

7 years ago

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Danielle Syracuse, UT

As an employee from a company who uses Chase daily, i've been very disappointed in how they treat me, a customer. I bring business from 10 different accounts, and everytime i walk in to make a deposit, i get treated like im in the wrong for bringing in so many deposits. I've been tempted MANY times to change banks.

8 years ago Edited September 14, 2021

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Hayley Lambdin Orem, UT

Chase is great! We got set up on 0 percent APR for 18 months and it has been awesome for helping us pay off our laptops for school.

8 years ago

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hanson kathleen Forest Lake, MN

They are very nasty people unwilling to work with you report incorrectly and will not correct any issues they do whatever they want to your credit report I have a credit agency working on this and cannot get anywhere with them

8 years ago

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Zai Namaste Elizabeth, NJ

I am overall satisfied with their service. I've never had a problem with them. They have excellent customer service.

8 years ago

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Blessing

I like Chase because it offers me a 24/7 customer service and it gives me a lot of sign up bonuses and rewards and it does not charge foreign transaction fee unlike others

1 year ago

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Lauren Brown

Have been using chase for the last 10 years. Never had an issue getting help, whether it was unauthorized charges or something else. Happy customer!

1 year ago

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Vinnie

Awesome cash back options. Cyber security department is super thorough with keeping assets safe. Top notch customer service as well.

1 year ago Edited March 21, 2024

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Candice S Milan, TN

Have had great experience with credit cards and auto loans with Chase! Balance transfers are easy and all statements are clear and concise.

1 year ago

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Carlos Sellas

I have had a good experience with Chase. Their customer service is great. They are respectful and always have options available for you.

1 year ago

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C. Ward Lutherville-Timonium, MD

Scammers had to dispute numerous transactions, but would get flagged when I was using my own cards at hotels for booking flights . They stole $ from me when SSI made a back payment deposit owed to me . Account was closed and funds were never returned. They justified keeping funds by reversing disputes that were already investigated and ruled in my favor

2 years ago

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Darleen

I love dealing with companies that have your back if something goes wrong. Chase is excellent dealing with their customer service. A+ from me.

2 years ago Edited November 1, 2023

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Kerry Bachmann Cheyenne, WY

I have been a Chase customer for years and always will be. It’s nice knowing this company goes the extra mile with customer service!

2 years ago

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Cathi M. Cartersville, GA

I have a Visa card with Chase. The payment process is easy and they offer promotional no financing charges. It has been great.

2 years ago

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Terri Miguel Punta Gorda, FL

When I call about a problem or a charge I did not make I encounter very friendly and helpful staff. They solve the problem every time.

2 years ago

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Sandra Anderson Spring Hill, FL

I like everything about Chase. Their website is exceptional and easy to use. All the information I need is right there.

2 years ago

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Suzy Williston, ND

I have had issues with fraud and they were quick to help me out so that it could not happen again. Customer Service is really great.

2 years ago

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Nikki Console Woodway, TX

Chase is a great credit card to have. They have a great rewards system. It is super easy to understand. Their customer service is outstanding!

2 years ago

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KK I Baytown, TX

Since switching to Chase my banking experience has improved dramatically! Great customer service and support! Saved money by switching

2 years ago

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CentralNEBnB Cozad, NE

Have been very pleased with Chase; however, have had my card compromised a couple of times. Customer service does a good job addressing my concerns.

2 years ago

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Gracie Adorno Randolph, MA

Great % pay backs on items purchased. Easy to download app and get all into on your account and more. Great to do business with.

2 years ago Edited May 25, 2023

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David Adrian Morales Weslaco, TX

I had one of their credit cards years back. It was not the greatest card. Didnt really offer much other than the basic service of the credit cards. Customer Service was Ok though which made it a little better.

2 years ago Edited May 22, 2023

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Cindy Schultz Tucson, AZ

I have a chase freedom card. they have been excellent about identifying any potentially fraudulent activity and notifying me in a timely manner.

2 years ago

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Joe White Dallas, TX

I have been a Chase customer for a very long time having switched from Capital One. Their service has been superb and above the competition!

2 years ago

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Crystal Batavia, IL

Worst bank ever! They canceled my credit card for no reason and didn't even tell me! I found out from a company when my payment bounced! When I called they were extremely rude and would not tell me why they cancelled my card! I had been a customer for years and always paid on time! After posting a bunch of warnings all over their social media someone eventually reached out and said it was a mistake and reactivated my card but it was too late... I would never use Chase ever again based on that experience!

2 years ago

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Raymond Mobley Dallas, TX

Chase gave me a variety of options that were very favorable for me and because I'm a veteran I have access to free checking and other services at no charge.

2 years ago

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Carissa Preston

Easy to use the app and the credit card itself is durable strong. Payment plans are not to bad to pay. They call you everyday if you do not pay on time.

2 years ago

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Robert C.

Chase cards are generally good. Nice signing bonus for Freedom Flex, but the rewards categories can be strange and they change each quarter. Hard to keep up sometimes.

3 years ago

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Lori South Gate, CA

I have been with chase ever since they took over Washington mutual. I've never had problems wirh them. Always helpful in any situation.

3 years ago

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Sathvik Aithala Portland, OR

Excellent bank for checking accounts and credit cards. I've been a customer since 2010 and have been happy with their offerings and customer service.

3 years ago

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GREGORY MC LENDON

GREAT CUSTOMER SERVICE AND EASY TO USE ONLINE FEATURES. SOMETIMES THERE IS AN ISSUE WITH THE CONNECTION ONCE YOU REACH THEIR SITE

3 years ago

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Offatnight Hughson, CA

Never had any problems with this bank since moving from bank of the west. Chase has good customer service online and in bank

3 years ago Edited June 27, 2022

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Tamie Johnson Markham, IL

The customer service is excellent the banker’s are very helpful and knowledgeable. I don’t like that they’re closing branches in my area.

3 years ago

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Queen Shavy Miami Beach, FL

As far as banks go their service is good. Some locations may have unhappy workers but mostly they are helpful and courteous

3 years ago

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Jerry Williams Dallas, TX

The biggest part I don't like about Chase is their constant lower credit scores compared to other financial institutions. I consistently see Chase come in 20 to 30 points below other banks.

3 years ago