Name: Capital One
Rating: 4.3

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Clemmie & Mandy Johnson San Jose, CA

I really don’t like Capital One. Their fees are high and most of their customer service reps are really unprofessional. When I called for help with my interest rate it was such a challenge getting through to anyone that could truly answer my questions.

11 months ago

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Warren Los Angeles, CA

Not good they don’t care low credit line they never increase now the they are buying discovery don’t trust them they well get you with your money higher interest low credit line to get pay for buying discovery credit card

6 months ago

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Tom Cooper San Antonio, TX

Helps keep my credit score in check and when I have a question they are very knowledgeable and courteous.

6 months ago

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Dick chester Columbia City, IN

Mailed a CC payment to them and they supposedly never got it. Charged fees and interest. Finally 2.5 months later they finally cash the check!!!!! I seriously doubt the problem was with USPS because all the other mail I mailed with the cc payment made it fine. So they get paid twice and get all the interest and fees too. How convenient. Could be their way of forcing you to go paperless and set up auto pay. Wonder how many this has happened to?

1 year ago

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Anoushka Ahuja Lecanto, FL

I love the Capital Card, it has the best cash percentage return, the customer service is phenomenal and I have redeemed most of my points for travel

2 years ago

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Noa Ranoa Vista, CA

Great interest rate. Great service. This is a great company. I love my C1 cc. These guys are always with me and the fraud protection is 5 Stars.

2 years ago

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LeAnn Baytown, TX

My first credit card. Capital One is great for credit card beginners. And now they have some great option for getting points.

3 years ago

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Shelbi Griggs Houston, TX

Always have loved capital one, they never try to trick you or anything and have been able to build my credit score with it.

3 years ago

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Mariana Arteaga Perez Danbury, CT

I’ve been using this company. For years and I love the automatic messages I receive plus they have a great money back program.

3 years ago

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Willie Sneed Dallas, TX

One of the worst credit cards you can ever have insecurity is non-existent security is a joke I had identity theft for that I'm still trying to fix I send them my payment in Dallas all my life all of a sudden I see a bill for me to San Francisco I had to find it they sent me a bill for it for bed and breakfasts in San Francisco how crazy can you be

3 years ago

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carole abel Palm Coast, FL

just made a significant payment on my Capital One Platinum card but interest is still extremely high. i have a small balance to pay off and contacted capital one to see if interest rate could be negotiated or even card type. Spoke with a few CSR's and T2 escalation reps and they did not impress me at all- one CSR DID make a useful suggestion and told me to make a few smaller payments within the month. i will try this way again, i used to do this when i could afford it but as the holidays approach- i dont have this luxury but i will see after New year or close the account :(

3 years ago Edited December 13, 2021

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Jay Bartels Lutz, FL

I can highly recommend capital one credit cards . They have great customer service and are willing to work with you through hard times

3 years ago

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Laurel

Customer Service when you call always sent to another country and information is not as secure over there annoying. And they make you repeat everything because they do no understand you

4 years ago

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Joann Scott

When I was unable to pay my full minimum payments due, they worked out a payment plan for me to help me get back on track.

4 years ago

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Janice

I was a loyal customer and I made a purchase online and reported to capital one of my purchases and how I didn't want the online company to do any other purchases on my account I gave capital one my confirmation number that I was given from the merchant. I was afraid it would happen that's why I provide the information to stop any transactions.But they refused to listen to me I have no reason to lie but long story short I no longer do business with that card I was a loyal customer for over 25 Years and they chose not to believe me.And chose to take my business some where Else.

4 years ago

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Darren Cardwell

They are extremely customer friendly as they take great care with customer service issues and all aspects of their user services.

4 years ago

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Chad

When I make a payment I have instant access. They do not just raise your limit to raise it and their ap is very user freindly.

4 years ago

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Matthew Haine

Decent company. Account security could be better and the interest rate lower. And they could do a better job of following up promptly on questionable purchases.

4 years ago

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Josh

Honest, just pay attention to detail. The company is up front not trying to trick you into debt. Good rewards when used correctly

4 years ago

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Lori Fletcher Saratoga Springs, UT

Best balance transfer rates and minimal fees. Usually you can get a 15 month zero interest on your first balance transfer. Easy to use mobile app.

4 years ago

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Kenneth McWhorter

I have had a good experience with them. I like how they work with the customer and their payment arrangements and how they offer a large variety of services.

4 years ago

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Cynthia and Warren L. Stovell

Upon sign-up, spend $3,000 in the 1st three months, and receive a $500 cash cash back reward! Great customer service experience!

5 years ago

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Bryon Walters Beaver Dam, WI

I had my credit card shut off because Capital One didn't send me the monthly bill. I pay my balance every month, credit limit is 3 times the amount owed and I called immediately when I received the July and August bill on the same day and told customer service about the issue and that a check would be sent the same day. They still shut the card down so I had no credit card over the Labor day weekend. Less than impressed I would never treat one of my customers in such a manner.

6 years ago

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Thomas Hullinger Pleasant Grove, UT

Credit One has so many options in credit cards. I have been able to personalize them and get the rewards program that I want. I also like their rates.

6 years ago

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Kaleb Herbert Gilbert, AZ

Love this card. Interest is high, but I knew that before getting it. Great customer service and love the credit wise report I can check anytime.

6 years ago

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john a williams

they do everything well. It is sometimes difficult to reach someone but they have a lot of senior customers like me so i can understand.

6 years ago

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Maryayb Draper, UT

I love how easy it is to use reward points for travel with this card. The points are a huge benefit of carrying this card

6 years ago

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Courtney Mcmillan North Canton, OH

I'm rebuilding my credit and was approved with a low limit but after 5 months of on time payments it was raised substantially.

6 years ago

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Wesley Clark Kaufman, TX

Highest level of security and support of all my credit cards. Critically important to me. And one of the better cash rewards.

6 years ago

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Bruce Knipe

Easy online access and email alerts for every purchase and 1.5% back on everything without a yearly limit on the amount back.

6 years ago

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Lourdes Rivera Wilmington, DE

Is a good credit card but not as good as others plus they charge a yearly high fee I have asked them to changed it or switch my credit card to another but they keep denied to help me. I really wish I can paid them off.

6 years ago

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Brenda Stough Dora, AL

Great company for credit cards. Excellent customer service any very easy to deal with. They take care of your problems very quickly.

6 years ago

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Sonya Parker Mesa, AZ

Capital One offers a wide variety of products including credit wise for free to help you keep track of your credit report.

9 months ago

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Greatness Las Vegas, NV

I been a customer with him for over a few years. And they been nothing but great and understanding with my account. Best credit card ever. 💞

9 months ago

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Darleen

Great customer service, incentives for having their card with cash back. When you need thrir help, they are there for you.

10 months ago Edited November 1, 2023

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Kerry Bachmann Cheyenne, WY

Love my Capital One card! I’ve been a customer for many years and have always had great experiences with their company!

10 months ago

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Jowara Morgande

They are great and give people like me with challenging credit an opportunity to build credit, and increase credit line as well.

11 months ago

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Quiana Varner Ashburn, VA

Get a secured card to rebuild but neve received my deposit back even though the application stated a refund and increase in 6 months. The app is easy to used.

11 months ago

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Bobbi Hughes-Millman Fountain Green, UT

I had a Capitol One card in the past and will never use them again. When my balance was close to the limit, they would hold my payment until after they added interest fees to cause an overage & charge me more. New laws may have changed their ability to make these types of transactions, however, I can further what they did in the past to drag more money out of me at a time when I was struggling to make ends meet.

11 months ago

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Clair McDougal

Excellent card terms and very user friendly online services. Payments are very easy to make online. I once disputed a charge and the customer service is excellent.

11 months ago

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Jelitsa Velazquez Philadelphia, PA

Customer services are always informative, they allow you to customize your notifications and offer you a lot of forms of notification. They have helped my credit a lot.

1 year ago

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Robert L Pressley Atlanta, GA

I was just notified that I had gone over my card limit by nine dollars on my Cap One Visa. In the text message I received, I was also told that I would not be charged an over the limit fee. Good message and good feeling about Capitol One.

1 year ago

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Jerry Bella Vista, AR

Capital One has been one of my go to credit cards, they have got a great service that lets you know if a purchase looks suspicious and lets you know of it

1 year ago

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TC B Florissant, CO

No, Just No. Don't waste your time and don't give this company your money. I had 3 cards with this company, great credit, and it didn't matter. For years.... credit increase requests kept being denied. Customer service is terrible. At one point, I got locked out of my online account, could not remember my password, and even uploaded my ID to prove who I was. Tried several ways to say "this is me" to customer service but still could not get into my account online- only through phone and paper mail. Ridiculous. I ended up closing all 3 accounts, and when Walmart switched to Capital One from Synchrony, I closed my Walmart card solely for the reason it was now managed by Capital One. Never will use Capital One again!

1 year ago Edited August 11, 2023

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Hortline Phoenix, AZ

My Capital One card gives me the peace of mind knowing that I can purchase things with credit when places require a credit card. I have not had a problem with using this card anywhere.

1 year ago Edited August 7, 2023

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Robert Horn II Pahrump, NV

Good credit card to have. Excellent benefits and no annual fee. Capital One support team is great when it comes to disputing an unknown charge on your card.

1 year ago Edited August 1, 2023

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Clela Finn Schertz, TX

Capital One gave me two cards with great limits. One has cash rewards so I use it most. The credit report monitor is free and invaluable. I love Capital One.

1 year ago

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Terrunder Columbus, GA

They are so terrible. I dont have bad credit at all cause i pay my bills but that hidden fees they add on to you when you dont read its terrible. I will never get another card from this company & they will worry you so much. You might like this company but i dont.

1 year ago

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David Carraway Santiago de Cali, VAC

I had services for over 10 years. After receiving a check from a potential employer to purchase equipment, the ding the check fraudulent. This was fine and the funds were returned, except for a portion I had spent, I was not aware that this was fraudulent, and was okay with there investigation, that the found out because when trying to get into Uch with that employer I had no luck! But instead of protecting me from the fraudulent activity they closed my account! I never ever had any bad activities for my account like this and begged them not to close my account they refused and give me minimal contact. I would consider this very awful business practices very unfair some which I would think would be in violation of banking practices and rules!

1 year ago

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marina reynaga Austin, TX

I have been a client of Capital One for a few years now. I like how easy it is to manage my account online. What I don't like is the automated customer service. It will take a while to get to a real person.

1 year ago