As the fifth-largest consumer bank and eighth-largest bank overall in the nation, Capital One offers banking services with a focus on helping consumers find financial success with credit cards.
Capital One offers credit cards for all credit levels, making it one of the most popular choices in the industry — no matter if you have bad credit or excellent credit, there are options for you.
Backed by positive customer reviews, getting a credit card with Capital One is a great option for whatever your financial need may be.
Continue reading for pros and cons, and verified Capital One reviews from real customers.
Capital One offers 19 different types of cards, allowing you to choose the best credit card based on your credit score, rate and fee preferences, and different rewards offerings.
Capital One seeks to provide a credit card option for every consumer. Those who are looking to rebuild credit can apply for a secured credit card, an offering that is not available with every credit card company. Those with excellent credit can choose from various cash back cards, or pick a rewards credit card, offering points or miles on airlines, hotels, or other travel expenses. Capital One also offers store credit cards for those with excellent credit scores.
Each credit card listed on Capital One's website lists the purchase rate, transfer information, annual fee, and credit level required for approval, making it easy to see at a glance what options might be best for you.
Capital One offers a secured credit card for consumers with bad credit, or those trying to rebuild credit.
Secured cards require a security deposit, which becomes your credit limit. Capital One requires a deposit of $49, $99, or $200 for an initial credit line of $200. This secured card is unique in that the security deposit is refundable, and the customer will be automatically considered for a higher credit line after six months. The card does not have an annual fee, but the APR rate is relatively high, at least compared to regular credit cards, at 26.99 percent variable APR.
For the majority of their cards, excluding secured cards used for building credit, Capital One offers attractive rewards to its cardholders.
Rewards vary based on each card. It is important to note that some cards do not allow rewards, including cash back, on all purchases. Some cards, such as the Savor® Rewards and SavorOne® Rewards cards only offer cashback on dining and entertainment. It is important to read all details provided to choose the rewards card that will best fit your needs.
Capital One offers credit cards with a 0% intro APR, which is not necessarily unique to this card issuer. For those with excellent credit, they can apply for a card that will not require interest rate payment for the first 12–15 months.
Consumers with poor to fair credit will not be approved for cards with a 0% APR offering, and can generally expect higher rates.
Capital One does not charge foreign transaction fees, which is a nice benefit for cardholders who travel frequently. Instead, foreign purchases will be automatically converted at the foreign exchange rate at the time of payment processing.
Through CreditWise® by Capital One, customers can access and view their credit history at no additional cost, and with no ramifications to their credit score.
It is important to note that CreditWise uses a different credit scoring model than the commonly used FICO score model. Both models are based on similar key factors that lenders look at when considering you for a credit offer.
Customer security is Capital One's top priority. To protect a customer's credit card information, as well as bank account and debit card information, Capital One offers a number of fraud safeguards. Its associates are required to complete security training, and there are systems and protections put in place to protect a customer's personal information, such as their social security number.
If your card is lost or stolen, Capital One has listed phone numbers that you can call for immediate assistance. Upon contacting Capital One, your identity will be verified before account information is discussed or shared.
Capital One offers credit cards with no annual fees, but there are various cards that have a required fee. Annual fees range from $39–$95, which is significantly lower that other card issuers, such as American Express that has some cards with an annual fee of $250.
However, the higher the annual fee, the bigger the rewards that can be offered on that credit card.
Capital One charges a fee for late payments, which varies depending on the card.
They advise me when my bill is due, tell me when I've made a payment, fedexed me a new card the day after fraud was detected and I get miles or money.
cassandra y hurd
Because they gives you a chance to establish credit then any other companies
Great all around service; cash back for every purchase; credit score grew while using Capital One
Great stay open luv selection and deal with real people honestly
They have so many options and so many rewards programs. Something for everyone.
Best cashback out there! I love the chat feature on their website to - makes it really easy to get questions answered
Awesome customer service. Easy to work with
The costumer service department as well as the costumer relations department and the all around company as a whole were amazing and knowledgeable and efficient and accommodating, speak to you with more then just a friendly tone but moreso as if you were a family member to them I completely loved having them not only as a credit card provider but in my life all together!!!!
Helps your credit when your credit isn't good
credit increases and qualilty of service
Very bad experience. Hidden fees, excessive fees that push you over your limit
Was alright but would it liked to last longer.
Not very pleasant. Can't get to humans in customer service. Cant get increase in limits.
Great customer service, just paying by phone is high.
Got all my questions answered and done so in a very courteous and professional manner.
They helped me get a credit card when no one else would
I made a transfer to pay my bill and they refuse to apply the funds to my account
Great reputation for being trustworthy! Have still used this when needed.
My go to credit card for my business - can't beat 2% straight up cash back! And customer service is awesome - love the chat feature!
Would like it if the fees were not so high. Almost impossible to pay off credit card because of fees.
Great Travel rewards with this card. Great customer Service as well.
Great customer service. Easy to use online platform. Good card when starting to build credit.
I do not like paying $50 member fee. Nor do I like my high interest rate. On the plus side I have been given a high credit limit over the last 7 years. When fraud happens the company is quick to resolve it.
Capital One has the best mobile app I've used. It's very simple to manage your entire account through the app. They also provide really good rewards.
Constantly get credit cards in the mail from Capital One even though I always decline their offer. I think they are a little overbearing and I wouldn't recommend going with them.
I love how easy it is to use reward points for travel with this card. The points are a huge benefit of carrying this card
Nice people and I love the cash back !!!!
Annual fee should be waived after x years of loyalty
Use in various settings over a period of about 5 years.
Great customer service handle problems fast and will great results
It was good. They are very customer friendly.
Helpful when things are good- a little more difficult with problems or late payment
I have no complaints. My experience thus far has been excellent.
Tracee N Thompson
I did a credit card atm withdrawal at a gas station and it was effortless.
Amazing help when you are overseas and have problem with car rental
Great and glad they gave me the credit line
Great card, good service and trustworthy company
great company. Very professional. Helpful customer service. Convenient.
when a customer has hard ships and has to use the credit limit, as long as payments are made on time, i feel like the credit card company should help reduce the balance through lower interest rates. Customers will still continue to use their services.
Hard to get credit line increased even when payments are on time and more than the minimum.
Being able to get a credit card and establish my credit
Awesome! The application process was a piece of cake.
patrick m shilandscotsman
Never had any problems or concerns. No problem using the card anywhere. Customer service is excellent.
Cash back points to use and whatever I want
Very professional, very understanding, and take their time with customers.
Interest rate is a little high and they penalize you for paying the minimum amount each month.
The app is great. The limit amount that I was approved of is fair.
They do not want to take payment from my checking account.
No problems, easy to make payments, overall happy.
I love the cash back feature. I use it to get rewarded for my purchases.