Founded in 1994 in Richmond, Virginia, Capital One offers a number of financial services, including credit cards, banking services, loans, and investments.
Capital One offers attractive rewards to its cardholders. For example, the company offers the Quicksilver card, which gives members every tenth Uber ride for free, and the Venture card, which gives members two miles per dollar on all purchases.
For some of its cards, Capital One offers introductory APRs of 0 percent for the first nine to twelve months.
Capital One does not charge foreign transaction fees, which is a nice benefit for cardholders who travel frequently.
Capital One provides its customers with the ability to view and monitor their FICO score at no additional cost.
Capital One offers a number of fraud safeguards, including putting its associates through security training, putting social security number protections in place, and providing secure electronic funds transfers.
Capital One offers a few cards that charge an annual fee of $0. However, this rate might only apply to the first year of the card, after which customers can expect a climb in annual rates.
Capital One charges a fee for late payments, which can vary depending on the card.
Excellent customer service and I have never had any issues with my card
Darryl E. Dech
Efficiency, excellent web site, always sending financial information.
They promised one thing when getting me to sign up then didn't deliver
No hidden fees. Great customer service that includes dependable 24 hours service and the opportunity to talk with a real person. No long waiting for responses, receptive of customer's issues and disputes with good and prompt resolutions, dependable, safe and confidential of customer's information, reliable notifications and
Always there for me when I need them. Try to help in any way they can.
They gave me a chance and all I had to do was honor my end and they kept theirs.
accurate and available for consultation 24/7
they were good on handling customers in need of help paying for credit cards
Jeremiah A Taylor Jr
Slow increases on credit limit; I've always pay them on time, always more than the mimimum, but they're dtill reluctant to raise my limit
It's good but fees are too high. Monthly finance charges are very high. Customer service and app/website are good.
Too much interest on the credit card, forty-four percent is legal theft, will never use another credit card from them again
Julio C. Torres
Good customer service, payment options and facilities
Rewards, reports, statement content, search feature, etc.
Extremely high interest rate but good customer service
Great company for credit cards. Excellent customer service any very easy to deal with. They take care of your problems very quickly.
Efficient and easy to use. I trust them to give me good value and service
They have a great rewards system, and they gave me a chance to rebuild my credit when no one else would.
It' s an excellent company, very well organized.
Great app and easy to use. Plus i can use the card everywhere.
They were willing to work with lower credit scores
Never had any issues, everything is pretty straight forward
Because good on line website and very helpfull with problems
low interest, no annual fee, great customer service
Because I've paid on time every month forb4 years and haven't had a credit line increase in 3 years
they bill me as late, my bank shows them paid days earlier.
excellent customer service very helpful to customers
Always prompt on fixing glitches... very friendly and. Very helpful always
I like is company but the interest rate could be lowered on my card,
Apr is too high, monthly interest is to high
Extremely reactive to transactions and payments, they get posted very promptly. Plus, during a credit fraud incident they rectified the situation in a professional and efficient manner.
They are very professional in every way and all communications with them you feel human and not like a number.
They didn't give me a good credit balance to begin with even though I had good credit
Because they keep informed about my account activite.
Phyllis and Michael Dusenbery
They seem fair and interest is comparable with other cards.
Their rates are little high. Customer service is very good.
I rate them 9 for their air miles
We've had a Capitol One card for some time now. We appreciate their no annual fee and their sky miles rewards program.
Capital One will always be in my wallet! I called Capital One's customer service center to discuss what I thought to be an error on my monthly statement. The customer service professional helped me understand my monthly statement and was kind and knowledgable. Never did I feel belittled or judged for my misunderstanding with my statement. Towards the end of my call, I thanked them for helping me and apologized for misreading the statement mentioning, "I just recently got married and I forgot with all of the commotion of the wedding that I bought that." They politely ended the call telling me to call back if I had any more questions. The following week I received a card in the mail addressed to Mr. and Mrs. Hancock from Capital One. Curious, I opened the envelope and found a hand-written note from the customer service representative I had talked to, along with a $50 gift card to Bed Bath and Beyond. The note read, "Congratulations to the young couple, we are sorry this card is late but we hope you have a beautiful marriage." This has stuck with me for over 2 years! Because of this amazing act of kindness I will forever use Capital One's credit card.
I love Capital One. When I needed to refinance my car, they were able to help me out without a problem. I had some problems in the past with my credit but after I was able to work them out, I was able to get a new loan through them and they really helped me save money by offering a lower interest rate and not trying to take advantage of me like some other loan companies were.
Anytime I've had questions or comments about my account, someone from Capital One is easily there to help me with my questions or concerns. I have two credit cards and a car loan through them and they are easy to work with. I highly recommend them to anyone who is looking for a new card or credit for an auto loan.