As the fifth-largest consumer bank and eighth-largest bank overall in the nation, Capital One offers banking services with a focus on helping consumers find financial success with credit cards.
Capital One offers credit cards for all credit levels, making it one of the most popular choices in the industry — no matter if you have bad credit or excellent credit, there are options for you.
Backed by positive customer reviews, getting a credit card with Capital One is a great option for whatever your financial need may be.
Continue reading for pros and cons, and verified Capital One reviews from real customers.
Capital One offers 19 different types of cards, allowing you to choose the best credit card based on your credit score, rate and fee preferences, and different rewards offerings.
Capital One seeks to provide a credit card option for every consumer. Those who are looking to rebuild credit can apply for a secured credit card, an offering that is not available with every credit card company. Those with excellent credit can choose from various cash back cards, or pick a rewards credit card, offering points or miles on airlines, hotels, or other travel expenses. Capital One also offers store credit cards for those with excellent credit scores.
Each credit card listed on Capital One's website lists the purchase rate, transfer information, annual fee, and credit level required for approval, making it easy to see at a glance what options might be best for you.
Capital One offers a secured credit card for consumers with bad credit, or those trying to rebuild credit.
Secured cards require a security deposit, which becomes your credit limit. Capital One requires a deposit of $49, $99, or $200 for an initial credit line of $200. This secured card is unique in that the security deposit is refundable, and the customer will be automatically considered for a higher credit line after six months. The card does not have an annual fee, but the APR rate is relatively high, at least compared to regular credit cards, at 26.99 percent variable APR.
For the majority of their cards, excluding secured cards used for building credit, Capital One offers attractive rewards to its cardholders.
Rewards vary based on each card. It is important to note that some cards do not allow rewards, including cash back, on all purchases. Some cards, such as the Savor® Rewards and SavorOne® Rewards cards only offer cashback on dining and entertainment. It is important to read all details provided to choose the rewards card that will best fit your needs.
Capital One offers credit cards with a 0% intro APR, which is not necessarily unique to this card issuer. For those with excellent credit, they can apply for a card that will not require interest rate payment for the first 12–15 months.
Consumers with poor to fair credit will not be approved for cards with a 0% APR offering, and can generally expect higher rates.
Capital One does not charge foreign transaction fees, which is a nice benefit for cardholders who travel frequently. Instead, foreign purchases will be automatically converted at the foreign exchange rate at the time of payment processing.
Through CreditWise® by Capital One, customers can access and view their credit history at no additional cost, and with no ramifications to their credit score.
It is important to note that CreditWise uses a different credit scoring model than the commonly used FICO score model. Both models are based on similar key factors that lenders look at when considering you for a credit offer.
Customer security is Capital One's top priority. To protect a customer's credit card information, as well as bank account and debit card information, Capital One offers a number of fraud safeguards. Its associates are required to complete security training, and there are systems and protections put in place to protect a customer's personal information, such as their social security number.
If your card is lost or stolen, Capital One has listed phone numbers that you can call for immediate assistance. Upon contacting Capital One, your identity will be verified before account information is discussed or shared.
Capital One offers credit cards with no annual fees, but there are various cards that have a required fee. Annual fees range from $39–$95, which is significantly lower that other card issuers, such as American Express that has some cards with an annual fee of $250.
However, the higher the annual fee, the bigger the rewards that can be offered on that credit card.
Capital One charges a fee for late payments, which varies depending on the card.
Good customer service. Good rewards. Ease of use. Ease of payment.
Andre R Golden
No annual fees just wish interest was lower
Easy to review acct online and complete monthly payments
Good relationship with them and have a good history with them
Great company. They are very helpful with questions. They have a great app, as well.
Convenience and technologically advanced website for account management
WALTER MCCOY JR
Never had any problems , customer service is great
Because they offer cash back in gas or market spending
Capital One is easy to work with. Would recommend to others.
Excellent customer service when needed was given a credit increase without asking
Clear statements, great customer service, website options, great rewards, concert sponsoring
Capital One CC services are very efficient and manage their accounts well! i enjoyed a long relationship with them and they were supportive when my life situation changed for the worst. no job, no income and they stood by me. unfortunately, my life didn't change as fast as i needed it too. i understand what had to happen but i am going to pay them back what they gave me. they game a lot of respect!!
I have been with them over 15years and they refuse to give me a lower interest rate
Excellent customer service and attention to details of any issue. Very prompt and you can bypass the automated system and speak with a "real person" in fairly short order.
Easy to obtain a credit line and if you pay in a timely matter and more then the minimum your credit limit will grow
They tell you over thw phone to call back after 1pm est to make a payment. When you call you find you were charged a late fee of $35 because you paid after 1pm. Scandalous.
Proactive and great service and they always provide timely notices and keeps our privacy
They are great to work with and I love the travel rewards.
Love the card, not to pleased with the annual fee
It's easy to pay on time, the cashback is pretty decent, and I'm all for zero fees.
I've never had any issues with purchases, billing, online payments, etc..
They give a 1%cash back but the interest rates are to high.
Easy to apply. Good beginning balance and increase with on time payments. Good customer service.
Excellent customer service and I have never had any issues with my card
Darryl E. Dech
Efficiency, excellent web site, always sending financial information.
They promised one thing when getting me to sign up then didn't deliver
No hidden fees. Great customer service that includes dependable 24 hours service and the opportunity to talk with a real person. No long waiting for responses, receptive of customer's issues and disputes with good and prompt resolutions, dependable, safe and confidential of customer's information, reliable notifications and
Always there for me when I need them. Try to help in any way they can.
They gave me a chance and all I had to do was honor my end and they kept theirs.
accurate and available for consultation 24/7
they were good on handling customers in need of help paying for credit cards
Jeremiah A Taylor Jr
Slow increases on credit limit; I've always pay them on time, always more than the mimimum, but they're dtill reluctant to raise my limit
It's good but fees are too high. Monthly finance charges are very high. Customer service and app/website are good.
Too much interest on the credit card, forty-four percent is legal theft, will never use another credit card from them again
Julio C. Torres
Good customer service, payment options and facilities
Rewards, reports, statement content, search feature, etc.
Extremely high interest rate but good customer service
Great company for credit cards. Excellent customer service any very easy to deal with. They take care of your problems very quickly.
Efficient and easy to use. I trust them to give me good value and service
They have a great rewards system, and they gave me a chance to rebuild my credit when no one else would.
It' s an excellent company, very well organized.
Great app and easy to use. Plus i can use the card everywhere.
They were willing to work with lower credit scores
Never had any issues, everything is pretty straight forward
Because good on line website and very helpfull with problems
low interest, no annual fee, great customer service
Because I've paid on time every month forb4 years and haven't had a credit line increase in 3 years
they bill me as late, my bank shows them paid days earlier.
excellent customer service very helpful to customers
Always prompt on fixing glitches... very friendly and. Very helpful always