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6.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 21st, 2024

With a history tracing back to 1799, Chase is one of the oldest and largest banks in the United States. In 1958, Chase launched the first credit card in New York City, and today the company offers a variety of different cards.

Chase credit cards are known for their excellent rewards, including competitive spending rates and a generous points program. The company provides both co-branded and Chase-branded credit card options, and its Chase Sapphire Reserve® card is one of the most popular travel rewards credit cards in the industry.

Continue reading for pros and cons, as well as Chase credit card reviews from real customers.

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The Good

  • Chase Ultimate Rewards Program
  • Co-branded Credit Cards
  • Low Introductory APRs
  • Free Credit Score Monitoring
  • Positive Customer Reviews

Chase Ultimate Rewards Program

Chase Ultimate Rewards® is the name of the company’s points program used for all Chase-branded rewards credit cards.

Chase Ultimate Rewards points can be redeemed in a variety of ways, including:

  • Cash back
  • Travel
  • Gift cards
  • Amazon and Apple purchases

Points are generally worth 1 to 1.5 cents.

The following Chase-branded cards earn Chase Ultimate Rewards:

  • Chase Sapphire Preferred®
  • Chase Sapphire Reserve®
  • Chase Freedom®
  • Chase Freedom Flex℠
  • Chase Freedom Unlimited®
  • Ink Business Cash®
  • Ink Business Preferred®
  • Ink Business Unlimited®
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Highlight: Chase Sapphire Reserve® Card

The Chase Sapphire Reserve card is one of the most popular rewards credit cards in the industry. Offering exceptional travel rewards and benefits you can get three times the points on eligible dining and travel expenses. 

Through the Chase Ultimate Rewards portal you can redeem your points and use the program’s travel-booking tool, powered by Expedia. The travel-booking tool allows you to purchase travel accommodations and other expenses with accumulated points instead of cash.

Co-branded Credit Cards

Chase offers a variety of co-branded credit cards, allowing you to earn more rewards and points with certain airlines, hotels, stores, etc. Chase is partnered with, and offers co-branded cards from, the following companies:

  • Southwest Airlines
  • United Airlines
  • British Airways
  • Aer Lingus
  • Iberia
  • Marriott Bonvoy
  • Hyatt
  • IHG Hotels
  • Disney
  • Starbucks
  • Amazon Prime

Co-branded cards generally allow you to earn points on all purchases which can then be redeemed for specific perks and purchases. For example, you can earn 1 percent in Disney reward dollars on all purchases made with the Disney® Visa® Card; reward dollars can be redeemed toward most anything at Disney or Disney locations.

Low Introductory APRs

Many Chase credit cards, including some co-branded cards, offer zero percent intro APRs for a certain number of months after opening a new card:

  • The Chase Freedom Unlimited® and Chase Freedom Flex℠ credit cards offer a 0% intro APR for 15 months from account opening.
  • The Disney® Premier Visa® and Disney® Visa® credit cards offer a 0% promotional APR for 6 months on select Disney vacation packages from date of purchase.
  • The Ink Business Cash® and Ink Business Preferred® credit cards offer a 0% intro APR for 12 months from account opening.

After the introductory/promotional period, your APR will typically range from 14.24 percent to 23.49 percent depending on your card and creditworthiness.

Free Credit Score Monitoring

To help you keep track of your credit and manage your credit score, Chase offers free credit score monitoring through its Credit Journey program.

You don't have to be a Chase customer to access Credit Journey, but you must make an account which will provide you with a variety of credit monitoring services:

  • Check your score — get your credit score at any time without affecting your credit
  • Protect your credit — protect yourself from identity fraud
  • Receive real-time alerts — get alerts when your credit score changes
  • Get personalized insights — learn how you can build and maintain your credit

Positive Customer Reviews

The majority of Chase reviews are 4 or 5 star, with customers highlighting generous rewards, excellent customer service, and helpful online tools and features. In addition, many customers mention that they have had their Chase card for years (upwards of 30 years) and are still pleased with its features.

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Customer Review: Jeremy Balls from Kaysville, Utah

“I have several rewards credit cards through Chase. They are straightforward and easy to understand and use. Never had any issues. It is nice that I can move my approved credit between credit cards.”

Poor reviews and complaints are limited, and the majority are outdated. But, some customers do mention high fees and difficulty being approved for a credit card even with a high credit score.

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The Bad

  • Annual Fees
  • Foreign Transaction Fees
  • No Secured Credit Card Option

Annual Fees

The majority of Chase credit cards have an annual fee. Fees range from $49 to $550, depending on the card. 

The popular and highly rated Chase Sapphire Reserve card has the highest annual fee of $550, but offers exceptional rewards for both dining and travel purchases. In general, cards that offer generous rewards will have a higher annual fee.

If you would like to avoid an annual fee, there are Chase credit card options available. But it is also important to note that a good to excellent credit score may be required to qualify, particularly if it is a co-branded card.

Foreign Transaction Fees

Some Chase credit cards, such as the Chase Freedom Unlimited card, do charge a foreign transaction fee of 2 to 5 percent on purchases made outside of the U.S. or in a different currency within the U.S. (e.g., buying a product online from Canada).

Chase does offer a variety of cards that don't carry this fee, but there are also other credit card issuers that don’t charge a foreign transaction fee on any cards, such as Discover or Capital One.

No Secured Credit Card Option

If you are looking to build or rebuild credit, a secured credit card can be a viable option for you. However, Chase does not offer a secured credit card. Thus, if you have bad credit or a limited credit history, you may find it difficult to qualify for a Chase credit card, especially for the use of building/rebuilding credit.

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The Bottom Line

Chase is well known for its generous rewards program, and offers a variety of cards with competitive cash back offerings or point redemption systems. You can choose from a wide selection of Chase-branded or co-branded credit cards, providing you with more flexibility in how you use your credit and what rewards would be most beneficial to you.

With a wide selection of co-branded hotel, travel, and airline cards, you can save money on travel, but it is important to note that Chase does charge a foreign transaction fee of 2 to 5 percent on some cards.

Chase customer reviews are mostly 4 and 5 star. Customers frequently confirm the generous and flexible reward offerings and are quick to praise the company’s customer service. In addition, many customers mention that they have had their Chase credit card(s) for a number of years, suggesting that Chase could be a good and reliable long-term credit option.

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4.4

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906 Reviews

Review Breakdown

5 grade

65%

4 grade

22%

3 grade

6%

2 grade

3%

1 grade

4%

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G.J. Boise, ID

We use are Chase credit card for Amazon only. We had one issue with Chase someone used are card for a order that we never authorized. When I contacted customer service they were very helpful and immediately reversed the charges and issued us a new card. There was no hassle to prove that it wasn’t are charge. Some credit card companies make you feel like a criminal if you dispute a charge. I am very happy with this company.

2 years ago

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JOHN M CAMPBELL ,

I have two credit cards through Chase-United Mileage Plus & Amazon Prime- and for the most part they are easy to deal with. I've been a customer of Chase for 20 years and the only complaint I've had is when I wanted to transfer my United Mileage Plus card, with its associated credit line of $76,600 to the Amazon Prime Visa, they treated me as if I hadn't been a long time customer with an already high credit limit with them, but I had to fill out a credit application just like a first-time applicant with them, which lowered my credit score, before they'd issue a card,

4 years ago

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Luke Gibson Provo, UT

My experience with Chase has lasted about eight years now and has been pretty good. For a massive bank corporation, I feel they still do a decent job of good customer service. One thing I really do appreciate about them is their security, I feel they have a lot of great safeguards in place to make recovering from a stolen credit card simple and not scary. Also, their technology is fantastic, in the sense that their smartphone app, website, and frequent new features work well and make things really convenient.

7 years ago

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Alex Indianapolis, IN

I am of two minds with Chase. I really enjoy the rewards points and varied interest options, and we run many expenditures through Chase cards specifically to reap these. My Chase Amazon Visa is only surpassed in traffic by my straight-up debit card. Being savvy to the game takes a lot of thought and a smidge-above-average comprehension of interest rates, and I am convinced that the benefits I am receiving are subsidized by many more consumers who don't quite get it. They seem to make it confusing on purpose. This is in no way unique to Chase, but there are some stand-outs who seem to have a modicum of decency in this regard above the mean. Paying, tracking expenditures, access to counselling, payment arrangements, and other customer-friendly interactions are there to be had, however. I have active credit accounts with seven institutions, and I would place Chase in third place (poet and don't know it). The credit union has my back. The regular bank wants my business. Chase is minimally deceptive. Downhill from there. For the Amazon Prime member, you've likely got a Chase and/or a Store card. Neither can really be declared the best. Depends on your particulars. I do really appreciate that when an unrelated fraud shut down my checking account, Chase was happy to extend clemency on late fees and interest until it was ironed out, without demanding proof or other hassles. For new credit or a rollover, this is probably not your first stop. I do love the heavy duty cards they issue. I go through bank cards 5 times faster! Wish they had more brick-and-mortars but what can you do?

2 years ago Edited January 17, 2023

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KW Seattle, WA

We have a credit card through Chase. What can I say... it's just like any other credit card (high interest rate and high late fees). So far customer service has been mostly responsive. I backed a Kickstarter project in 2019 and used my Chase card to pay for it. However, the project developer has turned out to be quite flakey and never sent the backers the product we paid for, so I reached out to Chase to try to get a refund. Chase claims their hands are tied and they cannot provide a refund due to the length of time that has now passed. I found their response too generic and somewhat uncaring for the strange situation. Other people who backed the same project have claimed that they got a refund from Chase, so I don't understand how they make their decisions. At any rate... their product (a credit card with rewards) works for my needs. Aside from the refund they refused to give me, they've been there when I needed them.

3 years ago

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Steven Whites West Valley City, UT

I am with Chase bank due to my Amazon credit card. As long as you pay it off every month you don't get charged the extra interest rates that credit cards charge you. Plus with your Chase Amazon card you spend money on Amazon with it and you get 5% back on everything off of Amazon. Then you get 1-3% back on groceries, gas, restaurants, etc. This money comes back to you as a credit on your account. So you get the option to buy gift cards, spend it on Amazon, or the best part is use this money to pay on your Chase credit card which is the best option overall. Plus Chase bank offers credit journey reporting so you can check your credit score for free every few weeks to see updates to your score. I would highly recommend using Chase Bank ONLY with the Amazon credit card. I actually used their actual bank account and they charge you a $25 fee or so monthly if you don't have its either $500+ or $1500+ in your bank account OR this fee is waived if you use direct deposit so that makes it easy to bank with them.

3 years ago

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MGW San Jose, CA

I've had mixed experiences with Chase. Currently I have both a credit card and car loan with them, and both of those are fine. The car loan has been completely worry-free. I can't complain in the least. The credit card is ok. I haven't had any issues. It's a rewards card and their rewards are ok, but not great. I pay off all credit card balances every month, so the reason for me to use any specific card is the rewards or some other feature like no foreign transaction fees. Chase charges foreign transaction fees, so I don't use their card when I travel. I've been lucky that I haven't run into any fraud with their card, so I can't say what that will be like when it happens.

3 years ago

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Breanna Jones Herriman, UT

I have been happy with my chase credit card. My only complaint is I have had more problems with fraud with this credit card that any of my other credit cards. They have been easy to work with and have overnighted me a new card every time but it is still a pain. But every single time it has been caught and they have taken action quickly.

7 years ago

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Kelsey T.L. Lansing, MI

Chase credit cards offer diverse options and decent customer service, but keep an eye on the fees and interest rates. I had a good experience interaction with their customer satisfaction team, but I only wish there were more variety for rewards and benefits. They are still a solid choice overall, though, especially considering their prioritizing of customers.

1 year ago Edited October 31, 2023

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julie roberts

Chase is only the second credit card I’ve had but so far I’ve been impressed with the app and the rewards offered. I used it for a balance transfer because the interest rate is 0 for 15 months. Their customer service can be reached in the app (it logs the conversation so you don’t have to stay in an instant chat nor do you have to check an support email chain to see about your question or request!). My one complaint would be that they took a while to send out my card and a while to approve my balance transfer.

2 years ago

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Jewelleah Kempers Las Vegas, NV

Chase has an amazing selection of credit cards available and have many incentives and bonuses they offer. However, they did bump my rate up one day when I had never been late or missed a payment so I was upset that I went from a 12% rate to a 24% rate overnight simply due to being late ON ANOTHER ACCOUNT, A NON CHASE CREDIT CARD. It had nothing to do with Chase but they jumped on the bandwagon to charge me more the very first chance they had.

2 years ago

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letsgogreen12 Macomb, MI

I use Chase Bank for just about everything. I have a debit/credit card. My only complaint is that a lot of the in-person locations have closed and it is recommended to go online for services. I prefer in-person service, especially with all of the banking scams going on around the world. Their in-person staff has always been courteous and efficient.

3 years ago Edited January 16, 2022

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Jlbflatx New Braunfels, TX

Like chase credit card , used the 1 1/2 % back rewards. No fees if paid on time. Easy to view online with your bank account and pay directly right there viewing both. Only had one problem and that was with their damage protection. Had item bought and got damaged and they gave me hard time on reimbursement as promised. Did eventually have to go to BBB and got reimbursed. Other than that found to be a great card with many convenient options to use online to track everything. Really loved being able to view right along with bank account and charge card and pay.

3 years ago

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Greg Francis Saratoga Springs, UT

Chase has a variety of credit cards to meet the needs of every individual. Whether you want hotel points, and general use points, there is something for you. I have found out use of the Chase Saphirre card to be the most flexible, but know that as our needs change, our we can change cards, with the exact same experience for paying my bill, getting customer service, etc. Chase has saved us on multiple occasions with fraud, and I really appreciate that.

4 years ago

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Cindy H Gilbert, AZ

I have a Chase Sapphire credit card and at first it was wonderful. I always got a person if i called. Now, the customer service is horrible and automated. It charges an annual fee which i was okay with since the customer service was so good but now they want you to do everything online. There don't have customer service available 24/7. I got a fraud alert in the middle of the night and called only to go through a bunch of automated cramp which ended in them saying that no one was available to take my call because they were closed.

4 years ago

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Abby Wallin Denver, CO

I have been using Chase since I started college as I moved away from my hometown bank. While the overdraft fees were annoying at first, now that I have a steady income I don't deal with them anymore. My only complaint is that they can be hard to reach over the phone, but when I lost my debit card while I was abroad the agent was SO helpful and had a new one shipped out to me within 2 days!

4 years ago

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Irinna Danielson Riverton, UT

I've had a credit card with Chase for years. It's convenient because I bank with them too and being able to have all of my banking needs at one place is nice. I feel like I haven't been taken by surprise with updated fees or huge interest rates. Chase has been a good provider for my credit needs and I've been able to use my card for travel, higher end purchases, and some monthly purchases as well. No issues on my part, which is nice.

4 years ago

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Erika Shumway Managua, MN

Chase provides with great service. I've been using Chase for many years now, and they have always been super reliable. Occasionally, they block my card when I am making a big purchase, which is for safety reasons but can sometimes be frustrating. I have to go through a long process of calls to get my card to work, but the staff is always super friendly and helpful.

5 years ago

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Adrianne murray Brigham City, UT

Make sure you don’t ever miss a payment or you will regret it. I haven’t had that problem but I did see the fees and it looked pretty scary. Their online service though for payments is so easy. When I applied for Amazon credit card this is the one that it was hooked up with. So every time I use my Amazon account I use this card. The cashback is great

5 years ago

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Kristiane R Durfey Pleasant Grove, UT

We have used the Chase credit card many times over the years. We love the offers they send to us with 0% interest for 6, or 12 months with a balance transfer and have used it a several times when we have gotten too high of a balance on other cards. Those offers are very helpful when and if you are trying to get debt free and the company is great to do that.

6 years ago

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Anoushka Ahuja Lecanto, FL

The chase credit card did not offer a lot of choices when it came to redeeming rewards the best reward I redeemed was a air pod and I mostly use the rewards for booking travel and hotels

3 years ago

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Noureddine Lalami Brentwood, CA

Chase offer a lot of financial services and products from banking to credit cards to home loans. They also have good customer service. However, they tend to raise their credit card rates ever so often without much warning.

3 years ago

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Molly Keogh Ogden, UT

We have loved our Chase Credit card. We love the points that we get back and can use towards Amazon orders. We have a our identity stole a few times and they have been great to refund our account.

5 years ago

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Jeremy Balls Kaysville, UT

I have several rewards credit cards through Chase. They are straight forward and easy to understand and use. Never had any issues. It is nice that I can move my approved credit between credit cards.

5 years ago

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daniel johnben

I've used a Chase credit card before, and I really liked it! The rewards program was fantastic, and I found their customer service to be top-notch. The card was widely accepted at many places. I had a great experience with it.

1 year ago

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Cattone5 Fort Wayne, IN

Ok we all know JP Morgan was involved with the deaths of several in an insurance scam but Ellen who works here in a Chase bank branch is a banker who helps guide you in the right direction. Never had a problem with them that they didn't solve.

1 year ago

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Angie New York, NY

I am a Chase bank customer and trust them compared to other banks and credit card company's. I would recommend to anyone who is looking for a trust worthy bank. Customer service use to be very good. I find now their staff is rather young and inexperienced but overall I like the banking system with Chase.

1 year ago Edited December 20, 2023

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David Hall Salt Lake City, UT

I've been banking with Chase for about 10 years since they financed my house. I was sad when they wouldn't let me refinance for a lower rate, so I went to someone else. I kept my checking and savings account with Chase. They are pretty good. Good app. Good website. I never need any customer help. Like most banks, you do get charged a service fee.

1 year ago

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Joseph Peterson Milwaukee, WI

LOVE Chase. I've used their Credit card for years and their banking on and off . The cc is great with wonderful service when I call in. Any issues with fraudulent charges are usually caught by them before I see them - they take care of them without an issue.

1 year ago Edited July 28, 2023

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Andrew Martinez Los Angeles, CA

I had no problem with Chase. I mislead by the advertisements to open an account with Chase. All the great deals only applies to those with direct deposit. This wasn’t a problem just a disappointment. Other than that I have no complaints about Chase.

2 years ago

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Megum Povsha Bozeman, MT

Easy to use website and fantastic online services. They have a 24 hr helpline, quick and fast online and in branch banking. Safe and secure online banking. Chase is a very safe and secure bank to be with. Good mobile app as well.

3 years ago Edited March 10, 2022

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Keerthana Manivannan Santa Clara, CA

Good bank account options, and credit card options. An actual person from Chase Banking called me to check how I'm doing and followed up on my experience with switching to the Chase Bank account. I found that to be really awesome. They really do care about customer satisfaction. Very good company. I recommend to all my friends.

3 years ago

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Ron Thurgood Denver, CO

Overall I am happy with the credit card. I have found the web access to the account to be very useful, and I also have access from 3rd applications for downloading and tracking of expenses. I have had some unexpected fees that I wasn't fully in agreement with. Which is why they get 4 of 5.

3 years ago Edited January 26, 2022

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Olivia Hardy Olney, MD

Some Chase Total Checking customers should be able to waive the $12 monthly maintenance fee by having a $500 direct deposit go into the account each monthly statement period. However, The minimum balance to avoid the Chase Premier Plus Checking account’s monthly fee is high. and interest rates are low.

3 years ago Edited September 14, 2021

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Leonard Thompson Show Low, AZ

I switched to chase credit cards a few years ago and have been happy with my switch. The rates are good, and the customer service is good as well. I have had my number stolen quite a bit and every time it is a fast service getting it taken care of and a new card is always overnighted so I don’t have to go without.

4 years ago

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Tommy McCarlie Chicago, IL

I have a chase credit card and I've never had any problems with them. I give them 4 stars because I feel a bank/company of their size should produce a better app for the folks like me who pay off their cards on their phones. Get on it Chase tech team!

4 years ago

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Picnicky82 Logan, UT

I have a Chade card that I got through Amazon. I love the rewards that I can get for buying things on Amazon. The only thing I don’t like is how the pending purchases aren’t calculated in the amount owed. I like to pay off my balance every month and I get confused sometimes about how much I owe because of that.

4 years ago

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Keld Sperry Lehi, UT

I really enjoy some of the credit card deals that you can get on Chase. I really enjoy the Amazon credit card through them. The points are quick added to your account after each month. The automatic payment setup was a really straightforward and I will be using them for years to come.

4 years ago

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jkenny90 , TX

The southwest credit card with Chase offers great rewards for travel. I've gained a lot of points through use and been able to get a few free flights because of it. The annual fee is a little pricey but you get the value back in points on your account.

5 years ago

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Aidan Keogh Ogden, UT

We have had our Chase credit card for many years. We love that by purchasing we are able to receive points towards other purchases. We had a time when our Credit Card number was stolen and they were quick to remove the purchases and issue a new card.

5 years ago

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Jeremy Webb Covington, LA

Overall a pretty good company. I wish they were a little more understanding with their overdraft fee policies because sometimes I feel things stay in pending and they all hit at once which causes unexpected overdrafts. Other than that, great customer service and don’t have many issues with my card!

5 years ago

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Silvia Lobendahn Orem, UT

We have several accounts with Chase and I really like that they are always looking out for me. I get notifications of my accounts often so that I can keep track of what is happening. Keeping customer security is important to me and they do a good job.

5 years ago

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Nate Jenson Provo, UT

I have a card with Chase that I use primarily to earn points for travel. I booked travel but then took advantage of the 24 hour rescission period. It was easy to book and fairly easy to change my mind. The discount on using ponits for travel is great.

5 years ago

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Ponch Thompson South Jordan, UT

We have a Chase Visa. There is nothing fancy. 1 pt per dollar. Use to pay down balance or get gift cards, Decent Card. The customer service has been good when we had to dispute a purchase. It did, though, take forever to get a replacement card.

6 years ago

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Michelle De Oliveira American Fork, UT

I have the Marriott Rewards chase card and love it. I love to travel and hotels can be so expensive, so using points to pay for the hotel really makes traveling more affordable. I also like that I get a free night at a marriott each anniversary of my card opening date which offsets the annual fee.

6 years ago

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Keri Christensen Lehi, UT

I love my chase sapphire preferred card. The customer service is great and when we had two large purchases at the same store the same day we were immediately contacted to make sure that there were no issues with our card being stolen.

6 years ago

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Dee Farquharson Washington, DC

Had this acct for years. I like how they don't charge you if you overdraft $5 or less (not sure if other banks do this; Chase is the only bank I've experienced.) Pretty straight forward for mobile banking. The app is clean and easy to use. My address was always incorrect so when I use credit, it declines because I don't know the right zip code.

6 years ago

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Derek Scoville Pleasant Grove, UT

I use my Chase card for most of my transactions. Anytime I use my card outside of my regular area, I will get an alert or phone call from them to verify that my card purchase was in fact authorized by me. I love their attention to keep my identity safe!

6 years ago

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L. Fowler Pleasant Grove, UT

I have had my chase credit card for years and enjoy the benefits of their rewards program. I pay on time and if I ever have problem they are always available. I lost my card and they sent me new one right away and made sure that I was covered.

6 years ago

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Anonymous Baltimore, MD

I have had good experiences with Chase and appreciate the cash back offers they have.

7 years ago