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6.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 21st, 2024

With a history tracing back to 1799, Chase is one of the oldest and largest banks in the United States. In 1958, Chase launched the first credit card in New York City, and today the company offers a variety of different cards.

Chase credit cards are known for their excellent rewards, including competitive spending rates and a generous points program. The company provides both co-branded and Chase-branded credit card options, and its Chase Sapphire Reserve® card is one of the most popular travel rewards credit cards in the industry.

Continue reading for pros and cons, as well as Chase credit card reviews from real customers.

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The Good

  • Chase Ultimate Rewards Program
  • Co-branded Credit Cards
  • Low Introductory APRs
  • Free Credit Score Monitoring
  • Positive Customer Reviews

Chase Ultimate Rewards Program

Chase Ultimate Rewards® is the name of the company’s points program used for all Chase-branded rewards credit cards.

Chase Ultimate Rewards points can be redeemed in a variety of ways, including:

  • Cash back
  • Travel
  • Gift cards
  • Amazon and Apple purchases

Points are generally worth 1 to 1.5 cents.

The following Chase-branded cards earn Chase Ultimate Rewards:

  • Chase Sapphire Preferred®
  • Chase Sapphire Reserve®
  • Chase Freedom®
  • Chase Freedom Flex℠
  • Chase Freedom Unlimited®
  • Ink Business Cash®
  • Ink Business Preferred®
  • Ink Business Unlimited®
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Highlight: Chase Sapphire Reserve® Card

The Chase Sapphire Reserve card is one of the most popular rewards credit cards in the industry. Offering exceptional travel rewards and benefits you can get three times the points on eligible dining and travel expenses. 

Through the Chase Ultimate Rewards portal you can redeem your points and use the program’s travel-booking tool, powered by Expedia. The travel-booking tool allows you to purchase travel accommodations and other expenses with accumulated points instead of cash.

Co-branded Credit Cards

Chase offers a variety of co-branded credit cards, allowing you to earn more rewards and points with certain airlines, hotels, stores, etc. Chase is partnered with, and offers co-branded cards from, the following companies:

  • Southwest Airlines
  • United Airlines
  • British Airways
  • Aer Lingus
  • Iberia
  • Marriott Bonvoy
  • Hyatt
  • IHG Hotels
  • Disney
  • Starbucks
  • Amazon Prime

Co-branded cards generally allow you to earn points on all purchases which can then be redeemed for specific perks and purchases. For example, you can earn 1 percent in Disney reward dollars on all purchases made with the Disney® Visa® Card; reward dollars can be redeemed toward most anything at Disney or Disney locations.

Low Introductory APRs

Many Chase credit cards, including some co-branded cards, offer zero percent intro APRs for a certain number of months after opening a new card:

  • The Chase Freedom Unlimited® and Chase Freedom Flex℠ credit cards offer a 0% intro APR for 15 months from account opening.
  • The Disney® Premier Visa® and Disney® Visa® credit cards offer a 0% promotional APR for 6 months on select Disney vacation packages from date of purchase.
  • The Ink Business Cash® and Ink Business Preferred® credit cards offer a 0% intro APR for 12 months from account opening.

After the introductory/promotional period, your APR will typically range from 14.24 percent to 23.49 percent depending on your card and creditworthiness.

Free Credit Score Monitoring

To help you keep track of your credit and manage your credit score, Chase offers free credit score monitoring through its Credit Journey program.

You don't have to be a Chase customer to access Credit Journey, but you must make an account which will provide you with a variety of credit monitoring services:

  • Check your score — get your credit score at any time without affecting your credit
  • Protect your credit — protect yourself from identity fraud
  • Receive real-time alerts — get alerts when your credit score changes
  • Get personalized insights — learn how you can build and maintain your credit

Positive Customer Reviews

The majority of Chase reviews are 4 or 5 star, with customers highlighting generous rewards, excellent customer service, and helpful online tools and features. In addition, many customers mention that they have had their Chase card for years (upwards of 30 years) and are still pleased with its features.

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Customer Review: Jeremy Balls from Kaysville, Utah

“I have several rewards credit cards through Chase. They are straightforward and easy to understand and use. Never had any issues. It is nice that I can move my approved credit between credit cards.”

Poor reviews and complaints are limited, and the majority are outdated. But, some customers do mention high fees and difficulty being approved for a credit card even with a high credit score.

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The Bad

  • Annual Fees
  • Foreign Transaction Fees
  • No Secured Credit Card Option

Annual Fees

The majority of Chase credit cards have an annual fee. Fees range from $49 to $550, depending on the card. 

The popular and highly rated Chase Sapphire Reserve card has the highest annual fee of $550, but offers exceptional rewards for both dining and travel purchases. In general, cards that offer generous rewards will have a higher annual fee.

If you would like to avoid an annual fee, there are Chase credit card options available. But it is also important to note that a good to excellent credit score may be required to qualify, particularly if it is a co-branded card.

Foreign Transaction Fees

Some Chase credit cards, such as the Chase Freedom Unlimited card, do charge a foreign transaction fee of 2 to 5 percent on purchases made outside of the U.S. or in a different currency within the U.S. (e.g., buying a product online from Canada).

Chase does offer a variety of cards that don't carry this fee, but there are also other credit card issuers that don’t charge a foreign transaction fee on any cards, such as Discover or Capital One.

No Secured Credit Card Option

If you are looking to build or rebuild credit, a secured credit card can be a viable option for you. However, Chase does not offer a secured credit card. Thus, if you have bad credit or a limited credit history, you may find it difficult to qualify for a Chase credit card, especially for the use of building/rebuilding credit.

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The Bottom Line

Chase is well known for its generous rewards program, and offers a variety of cards with competitive cash back offerings or point redemption systems. You can choose from a wide selection of Chase-branded or co-branded credit cards, providing you with more flexibility in how you use your credit and what rewards would be most beneficial to you.

With a wide selection of co-branded hotel, travel, and airline cards, you can save money on travel, but it is important to note that Chase does charge a foreign transaction fee of 2 to 5 percent on some cards.

Chase customer reviews are mostly 4 and 5 star. Customers frequently confirm the generous and flexible reward offerings and are quick to praise the company’s customer service. In addition, many customers mention that they have had their Chase credit card(s) for a number of years, suggesting that Chase could be a good and reliable long-term credit option.

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Star Rating

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4.4

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906 Reviews

Review Breakdown

5 grade

65%

4 grade

22%

3 grade

6%

2 grade

3%

1 grade

4%

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TC B Florissant, CO

Chase is finicky. I have had good and not so good experiences with Chase. Yes, they give high credit limits on their cards. So that is the good. However, twice I experienced identity theft with one of my cards that had a high credit limit- with out of the country charges. It was a bit annoying because I was clearly using the car in person in the US, yet all the sudden "in person charges" were also occurring in other countries- Brazil and Ukraine. I had to be the one to call them and go "ummmm these are not my charges." The charges, the places, the stores were not in any way the "norm" for my purchase history and so I feel fraud prevention should have been on top of it and flagged the activity. After the 2nd time, I was so frustrated. Yes, Chase removed the charges right away, but I feel in this day and age my card should have been blocked right away due to the suspected fraudulent activity and I should have been contacted by them. In the end, I chose to close my accounts with them because of these incidents.

1 year ago Edited August 11, 2023

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Lauren Taylor Austin, TX

The website and the physical banks are very reflective of the outdated mindset and the lack of innovation or modernization. The physical banks tend to be old and unkept looking (I have been to several across the US) and the bankers tend to dress and act outdated as well. They serve cheap candy and have old furniture. It is not as modern as Amex or other competitors. The website is outdated and difficult to use. The third-party customer service for the travel rewards is a really bad system - the hotels are very low class or basic (marriot, hiltons, etc) and the customer service (if you need to cancel or change your flight) is only a number (no email or chat) and the wait is always extremely long. The last three times I had to call, one time the wait was so long I was told 'call back later' and the other two times it took over an hour on each call to do a simple date change with my flight. Essentially the target customer is very basic and lacks innovation and creative thought, and perhaps that is Chase's goal.

2 years ago Edited November 2, 2022

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Annie Naperville, IL

The credit card seems ok. Once I pay it off - I will likely cancel it though. Reasoning: CHASE is one of those huge companies that use money to lobby against issues that are important to me. I left CHASE bank checking/savings accounts for a local credit Union and Aspiration Bank a while back. It was hard since I used CHASE for everything - so many automatic bill payments I had to change! I really didn't like their customer service - and they seem to charge you more fees if you have less money (my account with ex husband who had lots of money was charged so much less than when I got divorced and had my own account ... I felt betrayed ... way to help newly single woman :/ ). The only difficulty I have is when people want to send me money via Zelle.

2 years ago

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Robert Walker Houston, TX

I had set up a savings account, because of the return that I would get. After a month, I noticed that the monthly interest had dropped and was one of the lowest that I had. Then over time, I noticed that access to the account was becoming more and more difficult to access. Then the final straw was I could not access my account because of password. Citi Bank had no, way of resetting the password. Ended up calling customer service and closing my account out. I figure if I can't access the money then they don't need my money. They closed out the account, I had to wait two weeks before I received the check. Now I need to wait another three weeks before my bank will credit my account.

2 years ago

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Susan Stewart Salt Lake City, UT

I've used a Chase card for the last couple of years. It is my highest interest rate from the 3 cards I have, but it is gives me some decent amazon reward points. We use Amazon a lot, and so having the rewards points go back to Amazon has been really nice. When I have had issues, it is difficult getting ahold of a person.

7 years ago

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Ms Missy McDonough, GA

I haven't had a chase account for long and I experienced an issue with my application. They attempted to deny me due to their claim of being unable to validate my address, but to tell me of the denial, they had to send a letter to my address, which was the same address they claimed to be unable to verify. After a back and forth with their fraud team, I was finally approved.

1 year ago

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Ronnie

I had opened a account with them last month and I have received ( 2 ) two telling me that I need to stop by a local branch all call customer service and when I did call customer service they told me there was no record of ever sending me a letter out ! So I'll stop by and loads of branch they told me it was error in regarding the receipt two different letters !!

1 year ago

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Jennifer B. Nashville, TN

Disappointed that whenever I have a problem with a vendor or transaction on my Chase card, they cannot seem to offer help but they are glad to take my service fees and interest for their card I’ve used for almost twenty years. I would like to see a little more consumer and customer advocacy out of Chase considering the rise in fraud and bad vendors we are seeing and considering how much money they make off of their customers.

3 years ago

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Ron Durfey Pleasant Grove, UT

Have been a customer for over 10 years. They seem to like me because they keep raising my credit limit. I don't use them often it's only for emergencies and then I pay off my limit immediately. OK company but try to avoid using them.

6 years ago

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James West Jordan, UT

Chase has THE poorest Customer Service! They don't listen and you have to repeat yourself over and over. You have to be transfered at least once to get action for problems.

7 years ago

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Danish Noor Peoria, IL

Good Customer Service and Support. Can do better on the cash back. There are others credit cards out there that are offering more cashback points with no annual fees

7 years ago

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Garth Kline Eugene, OR

High interest rates sneak up on you. They will raise your credit limit without notice and you could end up with much higher payments if you aren't careful. Always read the fine print!

2 years ago

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Craig Welter Grayslake, IL

I stopped using my chase card and replaced it with a card from another bank. The chase rewards aren't as good as the other bank, and I find the chase online experience to be more difficult to navigate than the other one.

3 years ago

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Carolina camacho

I was not a fan of Chase when I banked with them. I had to switch to other banks as other banks offered better benefits and deals, and I was able to save more money with other banks. Customer service was mediocre.

3 years ago

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Chris Kramer

Refused to adjust APR after incorrect information was removed from credit report. My APR was evaluated on false information.

7 years ago

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Nicol Palomar San Jose, CA

They are good, but dealt with alot of confusion on their end which just made everything go down hill trying to straighten out

7 years ago

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Sean Hogan Bloomfield, CT

Canceled there service as interest was climbing… they have continued to increase the interest rate on the remaining balance.

1 year ago

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Juan Beaver, PA

I did not really like chase for a credit card. Once i realized how much interest they were taking i ended up cancelling the card.

5 years ago

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Melissa R

Did not like the high interest rates. Did not like the lack of flexibility when trying to pay.

5 years ago

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Anonymous Peoria, AZ

Rude customer service, they make you feel inadequate if you dont read the fine print

7 years ago

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Jonathan Irizarry Newark, NJ

Intrest rates and also customer support has downgraded from what it was at one point

7 years ago

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Laytania St Louis, MO

It is a good way to improve your credit score or start credit, but know that the interest rate is a thief.

1 year ago

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arie1985uk Tel Aviv, TA

If you have an issue with them then it's permanent for life including credit cards - I don't trust them.

2 years ago

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juan garza Ennis, TX

had a checking account with chase so many hidden fees. bank mngmnt fees seceterial fees . wher e does it stop.

2 years ago Edited September 6, 2022

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Mark Norman, OK

Card was cancelled because I did not use it enough but they wanted me to reapply

1 year ago

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Randolph Parker

High interest rates and low lines of credit

6 years ago

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Melinda Parris Tucson, AZ

They're good enough but I'm not eligible for best benefits

7 years ago

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Tianna Tallahassee, FL

Unprofessional customer service and not many banks around

3 years ago