Name: Verizon
Rating: 2.9

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Rosie Hansen Salt Lake City, UT

I've had Verizon for more than 15 years and they are by far the best wireless network. We have 7 lines on our bill and they even offered us family packages to reduce costs.

4 years ago

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BLF Pleasant Grove, UT

The coverage with Verizon is by far the best we have found for a cell phone company. It is a little more expensive than most, but it covers a large area.

4 years ago

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Matthew Driggs Salt Lake City, UT

Have been with Verizon for over 15 years. We live in an area where we need great coverage and Verizon is the best option. A little more expensive but worth it for me.

5 years ago

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Amanda Olsen Eagle Mountain, UT

Verizon has the best cell coverage! Their products and services are top of the line. Customer service is friendly and knowledgeable. Easy to manage account online.

5 years ago

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Evelyn Chidester Riverton, UT

I have used Verizon for years because first off it has a great calling range and secondly its family plan is very affordable and the the service I receive at the Verizon store is always great.

5 years ago

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Virginia Rosenthal Pleasant Grove, UT

My family has been using Verizon for over 18 years. We don't switch plans because the Verizon network is very good in Utah. I really don't like that their usage statements are difficult to understand and when I call to discuss it with their customer service department they don't seem to know why I keep getting tons of overage charges.

5 years ago

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Madalyn Johnson Provo, UT

Every time I’m out camping I’m always the first one to have service with Verizon while my friends don’t have service with other providers. I love Verizon!

5 years ago

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Hermionet American Fork, UT

Verizon is great! I get service almost wherever I go, and so I don't have to worry about being stranded with no way to call anyone or get a message out.

5 years ago

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Erin American Fork, UT

no question verizon is the best! my phone gets the best service anywhere i go and where something went wrong the customer service in store and on the phone was amazing

5 years ago

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edward reese Hyattsville, MD

Verizon has by far the best service and is always reliable. The only downside is they don't value the customer and is no longer compteitive with price which would make a user leave and switch to another carrier.

5 years ago

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Grant American Fork, UT

My phone uses Verizon, and I love it. I have unlimited data and it never slows down. I have heard of other companies doing that, but Verizon doesn’t. It is great to have.

5 years ago

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Starski Cene Vienna, VA

Pros: Great service (rarely did not have service) One bill w/home service Cons: Unlimited data is not truly unlimited Dealing with customer service when you have "onebill" can be a hassle

5 years ago

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Amber C Frey San Diego, CA

I've been with Verizon for about 10 years and while the service is very good, their pricing is a little costly. I don't think one phone, one line, should cost $120 a month. After my current phone is paid off I plan to switch services.

5 years ago

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Gavin Schmalz Saratoga Springs, UT

I have had only good experiences with Verizon. they are the only cell provider I will use. Verizon and their customer service team extremely helpful when my phone was stolen and were able to find a solution that made sense.

5 years ago

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Dylan Curtis Pleasant Grove, UT

Outstanding coverage. We've been customers for 11 years. I've traveled to several states and have always been able to get a signal. I can count on it.

5 years ago

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Tammy Brady Gilbert, AZ

Loved their service and coverage but had to switch because their plan prices were so high. Were customers for fifteen years but switched because the extra cell service coverage was not worth the additional cost.

5 years ago

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Lauri Douglass Queen Creek, AZ

Love them. They are a little pricey but it is well worth it. Always have service wherever I go and some friends with other carriers do not have service.

5 years ago

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Anslie Pleasant Grove, UT

I love Verizon. I am able to get service almost wherever I go, even out of the country sometimes. The data is high speed, and I rarely have problems with it.

5 years ago

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Shanna South Jordan, UT

Verizon has excellent coverage. I have really liked using them. They are a little more expensive than other carriers but I don't mind paying more for better coverage.

5 years ago

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Sherri Rose Orem, UT

Service is great. Coverage is great. Can't give it a 5 star, because it costs quite a bit more than other providers. If you are willing to pay for it, it Verizon is a good provider.

5 years ago

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Melissa Reinoso Herriman, UT

I have them right now and they are great. They try to make sure that when I have a question or concern that it is taken care of right away and not pushed to the back.

5 years ago

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Kristiane R Durfey Pleasant Grove, UT

I have had verizon for over 10 years and have been very satisfied with our coverage and service. We use the family plan and have 6 cell phones on the same account. Works out for us and we would recommend them.

5 years ago

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Tilda Saint George, UT

Great coverage, I get signal when other people I’m with struggle with their providers. Pricier then other providers but worth it for no dropped calls.

5 years ago

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Jr Orem, UT

loyal customer for 8 yrs now because the customer service is great. billing is easy to make payment arrangements. billing cycle works around my pay days.

5 years ago

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Kristin G Pleasant Grove, UT

While living in TX our service was through Verizon. We never had any trouble at all getting cut off or having dead areas. Customer service was top notch!

5 years ago

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Troy Millett Lindon, UT

I have not Verizon for several years, and I miss their coverage. They seemed to have the best coverage to me of all the providers I have owned (T-Mobile and AT&T). The only complaint I had is they were a bit pricey.

5 years ago

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Scott Fairfax, VA

Simply the best coverage in the US. Their prices are a little too high and they don't really know what "unlimited means." Also, for international travel they don't have as good of offering as t-mobile or local services.

5 years ago

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James B nelson Las Vegas, NV

Most expensive of the cell companies but i need reliable reception and these guys have been reliable. That is my only criteria. Service is OK, price is not great, but great network.

5 years ago

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Jack N Provo, UT

They have been mostly really reliable but I feel like every time I go into their actual locations they are very slow and their employees aren't really concerned with quality customer service.

5 years ago

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Vickie Kingsford Gilbert, AZ

We love that Verizon has little stores everywhere so we can find one close by and get the help we need with phone issues or switching up our service. We have always gotten the help we need in a kind and friendly atmosphere.

5 years ago

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Foote Queen Creek, AZ

Great company, have been with them for several years without a lot of issues. Sometimes though I do think long time customers deserve a little break too. Over all though I have great coverage and have always been able to resolve any issues or questions I have had with service or charges.

5 years ago Edited September 14, 2021

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Hunter Kasprzyk Gilbert, AZ

I didnt use verizon for very long but it seems way to expensive for what you get. T Mobile has much better prices for pretty much the same data. The plus of verizon is maybe if youre in the middle of nowhere but honestly that doesnt apply to most people.

5 years ago

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Kip Fowler Pleasant Grove, UT

I have had a mobile phone account with Verizon for over 15 yers now. I have never had a bad experience with verizon. They have always taken care of me. They have great coverage where ever go.

5 years ago Edited September 14, 2021

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C F Provo, UT

Okay service, not nearly as good as they make it out to be. Not a bad price but not great either. I am disappointed in their honesty. I bought a phone with a guaranteed $150 rebate and I had to go through the rounds 5 or 6 times and finally when I threatened to take them to court for it they gave the rebate out. It was ridiculous.

6 years ago

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Lauren Law Rexburg, ID

Definitely prefer Verizon over any other phone carrier provider but I don’t appreciate that Verizon can be pushy and not tell you about certain hidden fees and extra costs. Service depends on where you go mostly I feel like. But overall good phone service, pretty much everywhere!

6 years ago

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David Lewis Salt Lake City, UT

The only reason I'm not giving 5 stars is because it's not the cheapest service provider. However, I have Verizon because I feel like they offer the best coverage. You get what you pay for, I suppose.

6 years ago

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Robyn Rhoton Alpine, UT

We currently use Verizon for our family cell service - 4 phones, we find they have terrific coverage especially when we travel. The cost seems a little higher than other companies. We like how they send texts informing us on how we are doing on our data usage for the month.

6 years ago

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Natalie Dillon Provo, UT

The service is the most consistent of any cell provider I know. It is the only provider that works in both my hometown in Iowa, and my college town in Utah. The do, however, change their prices and policies constantly which is frustrating.

6 years ago

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Maryayb Draper, UT

My husband has Verizon and I use AT&at and we both have iphones but for some reason he cannot perform certain functions while talking on the phone that I can- like sending a text or browsing a website. It seems Verizon limits your ability to multitask.

6 years ago

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Trent Provo, UT

The service is great. My only complaint is that they don't offer any pre-paid plans like their competitors, and they seem to be slightly more pricey. That being said, I have never had any problems with the services.

6 years ago

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Nahed Agaiby San Jose, CA

8 visits to the Cupertino store and 10 hours later and the result is over $500 in overcharges. I was just reminded why I left them 8 years ago.

5 months ago

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Darleen

We thought we would try them but after going through everything with them, it would have cost us more than i wanted to spend.

6 months ago Edited October 31, 2023

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Reb R

Not good. I’ve been encouraging my husband to switch for years. Service isn’t reliable, price is stupid high. Customer service is beyond awful.

7 months ago

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Verified Customer

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Zach Newman

I've been disappointed in their service lately. They've made tiers to their data and it has been terrible.

3 years ago

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Stephanie Faenza Phoenix, AZ

Service is good, but I feel like it’s expensive to have their service line compared to some others.

9 months ago

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Rick Magill Pompano Beach, FL

Bad customer service. I've been trying to get a problem resolved for 3 months and cant get any help. Should not be this difficult. They dont even deserve a 1 but that is the lowest score.

10 months ago

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Amy Baker Richmond Hill, GA

I HAVE BEEN A CUSTOMER OF VERIZON FOR GOING ON 12 YEARS, IT IS THE ONLY CELLULAR SERVICE I TRUST.

10 months ago

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Shaine Wilson

Horrible customer service, and false advertising! “All new and existing customers” yet I get denied and I have been with them for over 4 years. I wish I stayed with boost mobile. RUN TO ANOTHER COMPANY!

11 months ago

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Marianne Foster OR

Worst customer service. They take advantage of elderly. When helping a 90 yr old friend try to cancel phone service we could get no assistance from store reps in 2 different Bend Oregon stores. Bait and switch tactics tell him phone was free then charging him.

3 months ago

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Mike Verissimo

Their All incompetent they suck they said someone got threw their security and opened and account stoled my checking account number stole thousands of dollars from me and Verizon would not give me any information because it's not my account they are protecting the thief they suck after being with them since the eighty's

3 months ago