Name: Verizon
Rating: 2.9

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Sandra Dole Grand Rapids, MI

I had purchased several phones from Verizon and decided to send them back. I sent them to the address on corporate office and they have disappeared. And I am being charged for items no longer in my possession.

4 years ago

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Carlos Figueroa

Verizon is pricey as mobile phone companies go but the tech support and customer service is far ahead of anyone else I've dealt with and I've been a customer of them all.

4 years ago

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Taya Fitzgerald-Hyman

It's a good service. Gives the best range but way too expensive. I wish they weren't so expensive. That's the biggest flaw with them. I feel like they are money hungry.

4 years ago

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Nancy Neilson Belvedere Tiburon, CA

They really do have a great service and customer service too. The only improvement would be if they could lower the price but I know that will never happen.

5 years ago

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Christy W. Hackettstown, NJ

I have had problems receiving voicemail messages! I have friends and business acquaintances that have had this problem as well. Verizon is unable to explain it or solve the problem.

5 years ago

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Noah

I would always like more service for less $$, but my biggest complaint is with multiple phones on the account, you have to have them all on the same plan.

5 years ago

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Brandy

I like that I can get coverage everywhere I go. I tried switching companies a couple of times and each time I would be roaming while at my house.

5 years ago

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Ranelle Sanders

I am completely happy with Verizon, I have been with them for a long time and would not change. They have been excellent in handling my phone.

5 years ago

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Susie

Everything I love Verizon I have never had any problems with them best thing I ever did was Switching from Sprint to Verizon

5 years ago

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Frank

They use to be great but now service sucks and it seems like they are just looking for ways to squeeze more money out of you and nickle and dime you in return. I'm really thinking about switching. Lots of these smaller companies are making mergers that will give them access to a robust network.

5 years ago

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ACB Garden City, KS

Outstanding customer service members who go above and beyond to help me. The team members were and are very helpful because I am not that tech savy.

5 years ago

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Jims West Lafayette, IN

I like their customer service and their cell service is pretty reliable. I think unlimited data should mean unlimited data.

5 years ago

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Shaylee Provo, UT

We enjoy the good network for Verizon. They also have great customer service each time we call or go into the store for help.

5 years ago

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Nope

QOS and availability is excellent. Straight forward about cost and services provided. Not great if you leave the continent.

5 years ago

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Tanner Cook Gilbert, AZ

I’ve used Verizon for the past 10 years - coverage is always better than other carriers and I’m never without 4G LTE.

5 years ago

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Joyce Schaaf

I have Verizon for several years and have not had any problems with them People are friendly and knowledgeable and prices are reasonable

5 years ago Edited September 14, 2021

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Kelsy

Customer service is alright usually, just okay pricing, be more upfront on the dangers that cell phones can and do perhaps cause cancer

5 years ago

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Scott Dexter

Verizon is a good reputable service. Their prices however, are quite high, I have 4 phones and pay way more than my friends. As soon as my contract is up, I plan on switching to T-Mobile.

5 years ago

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Altha Troy, MO

I have been with Verizon for over 10 years and have very few places where I have no service. I am very pleased with their service.

5 years ago

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Dayna Bakersfield, CA

Ability to connect calls and the service anywhere we travel. Using service overseas is also a big factor and the ease of use

5 years ago

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Donna Atkins King, NC

Loyal to their customers, they have taken care of a situation for me when I was scammed. Helped me even when I gave permission to use my account.

5 years ago

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Karen Cooper Macon, NC

I like that they have more service areas with no dropped calls. I wish that in the more rural areas they had more Verizon towers

5 years ago

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Rachael

Expensive but I love my service. My previous service had poor reception. Verizon got me out of my contract and I was able to keep my number.

5 years ago

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Nicole West Bend, WI

Verizon has always worked for me and has the best service! They explain things well and are very thorough with explain new features.

5 years ago

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Fair and unfair loyalty program Las Vegas, NV

They charge more, and you get less. Been with Verizon twenty years. They don't give anything for loyalty. They give all the perks to new customers, while discounting loyal customer

5 years ago

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Joseph Shelleman

Best service and best coverage. Anytime we have a problem or a question they are very knowledgeable about all their products.

6 years ago

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Gail Porter

I always have the same bill. They never try to raise it and always willing to work with you. Services are easy to discofntinue or to increase.

6 years ago

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Keith

I rate it cuz THERE phones are not very good anymore they don't last but maybe a year but yet they charge us allot of money for THEM... My bill is so high but that's

6 years ago

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Ravishankar Nagendran Norwood, MA

Best quality ever but very expensive relatively. Forest or mountains, Verizon will have the best connectivity when compared to any other networks in the US.

6 years ago

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Cliff Strozier Hampton, SC

Verizon has always had great service in Hampton,the county where I live we hardly ever have dropped calls and Verizon gives us NFL mobile for free.

6 years ago

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SonjaJones McPherson, KS

Never had a problem with them they are a good value for my money. I like having unlimited minutes and long distance and texing.

6 years ago

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Audrey Fort Lauderdale, FL

I have all the data I can use and excellent reception while I am back in Canada and they give me excellent rate to include Canada

6 years ago

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Elaine jennings North Richland Hills, TX

Provide services when I need them. Monthly bill is reasonable. No interruption of services. Have been with them over 15 years

6 years ago

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Kailey Bakersfield, CA

They are expensive to have a plan with, to be by yourself on a Verizon plan it cost over $150 dollars it's cheaper to have 6 people on one plan then to be on a plan alone that's ridiculous.

6 years ago

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Judith Mendez

They the best in everything. The representative are helpful and there's signal all the time even when you are out of state.

6 years ago

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Jennifer Lewis

Coverage is good, and I don't have dropped calls. Customer service has been good. It is very expensive, though, and other companies offer free cellular service while abroad, but Verizon does not.

6 years ago

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Mary Kato El Cajon, CA

The best cell phone company out there. I switched recently and I haven’t missed a single call or a text failure notification. No regrets.

6 years ago

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Kylee Carpenter Tooele, UT

I would not use them at all!!! All they want is money. I have never had an account wit’s them. My mom has and I was on her plan for a few months. Some how they got my ssn and put all her stuff on my credit. Comepletely distroyed my credit. I called them to get it off and they won’t unless I pay!!! It is my moms name with my ssn. It is hers not mine. Now I have to take them to court.

6 years ago

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Anna

Consistently have more service then anyone else I know. Great for city or camping. Couldn't imagine another phone service

6 years ago

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Cynthia Armstrong

Bad customer service, you get so many different billing amounts and can't explain why the billing amount change from month to month. My bill for two lines with taxes was not to be no more than $175.00 a month, but somehow for two months straight it jumped to $1.059.58 for one month and when I called in, the automated system said it was $1779.67 with a payment of $312.00 posting 07/13/2017 and a last due balance of $2107.35. So I decided to contact the FCC.

6 years ago

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David Hodges

Verizon has the worst customer service I have ever encountered. When you want to talk to a representative prompts guide you thru a menu that takes about 10 minutes to navigate out of and than in disconnects you. If you are lucky enough to get in touch with a live person they tell you they will call you back and you never hear from them and your issue remains unsolved.

6 years ago

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Lindsay H. Draper, UT

In my experience, Verizon does not have very good customer service. Every time I go into the store by my house I have to wait around for a long time to get help from a representative.

6 years ago

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Grace Demore Egg Harbor Township, NJ

I found their customer service to be terrible. If you ask for corporate or a manager you never get one. In the store you go in for a phone and they try to sell you nonsense accessories you don't need. They made a billing error in November of 14 and it still is not completely resolved. Never again will they dupe me into being their customer-------anything is better, even prepaid, The bigger you are the harder you fall ----you can't keep treating people so poorly.

8 years ago

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Joe Sylvester Scranton, PA

I went it to a Verizon store and was told that I can't keep the plan I have. When my contract is up I have to pay the same for less. I get 6gigs of data and was told that will be dropped to 2gigs, for the price I am paying. But I could pay more to keep the 6. I asked why, they told me this is what Verizon is doing, doesn't matter if you had them as your carrier for 20 years or 2 minutes. I told them when my contact is up I will be leaving. They have no loyalty for me, then I have none for them. They are not the only carrier in town, they aren't even the best.

8 years ago

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Mike McG Milford, OH

Had problem with my new s5 and the upgrade to lollipop. having terrible service problems that weren't there before. Their response was to wait on the upgrade to the upgrade. so in the three months i am waiting i have horrible service. Upgrade came and not much better! I am paying prime rib price for bologna service!!! Reading online I see I'm not the only one with the same problem. Their solution is to put a band aide on the problem. I am stuck in a contract so I don't have much recourse. As soon as I'm free I'm leaving!!!!

8 years ago

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pissed off customer Schenectady, NY

High Prices! For the same service you can get elsewhere for cheaper! Nothing outstanding! only customer service reps that criticize you for paying on time and don't value a good customer! Comment if you don't pay on time we turn off your phone! REALLY! Asswipes! Over charges on Data Fees! Thrown off UNLIMITED DATA plan because needed to upgrade phone after my phone was lost in a home fire! REALLY! Scum bags! Termination FEES are outrageous! Can't wait for contract to be up to DUMP VERIZON!

8 years ago

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Julia Kay Archer, FL

After being a longtime and formerly happy Verizon Wireless customer for years, for the past 5 months Verizon has continued to bill me for a home phone number I do not have. They continue to bill fees for a phone number based in California when I now live in a different state. Visits to the store where I did the transaction have not resolved this problem. Phone calls to customer service have not resolved this problem. I have complained to the FCC. I am extremely disappointed with this situation.

8 years ago

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Mel Higham Rising Sun, IN

When I had verizon & my wife had AT&T as we traveled from Indiana to west coast, she would always have a signal & I did not. Once past Chicago my verizon phone was almost useless. Had to use her phone to call into dispatch. Was very upset about this and later I switched to AT&T also. Never looked back. We both still have our AT&T cell service & internet also.

8 years ago

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victor York, PA

The customer service end is very bad. My wife and I have had to send our tablets back several times for warranty repair. All they do is lie to us. And we have caught them in several lies. They do not repair them and send them back saying they haven't acted up. But when they try to work on them while we are on the phone with them they tell us they =are bad and they need replaced. Their service is disgusting.

8 years ago

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William L Bandy Kennesaw, GA

Terrible Customer Service. Samsung 4 constantly dropping calls. Attempts to improve result in worse service. Sensitivity is at least 25 db worse than other S 4 that I have compared with, Verizon states this is normal but I and others disagree. No help from Verizon on phone problems. Latest SW update fixed some problems but created new problems that Verizon doesn't have a fix for.

8 years ago