Name: Verizon
Rating: 2.9

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Tina Sanford Stockbridge, GA

I've been a customer for 8/9 years. Was going through a bad breakup and my bf phone was in my name on my account. I reported the phone stolen, he was in the process of trying to get new service on my phone when the store rep called me asking if he could have the phone and the number and I stated no I've reported the phone stolen so you need to retrieve it. We'll she let him get new service on my phone!!! Verizon lost and stolen department said there's nothing they can do. This company should be sued into bankruptcy.

1 year ago

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Lori McAleer Cincinnati, OH

So much runaround in trying to get anything resolved. When my spouse and I determined that the "deal" we were offered resulted in an extra $25 in fees, we collectively spent 6 hours on the phone trying to get the charges taken off. After the latest call, I was on the phone for over 2 hours and somehow got disconnected. Very expensive and hard to get a straight answer from anyone.

2 years ago

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Donna Bodony Dallas, TX

If I could leave 1/2 star I would have. I help manage numerous condo associations and HOAs and this is a constant issue. They will come install the lines and leave them above ground, stating they will be back within 2 weeks to bury them. 2 years later we are still waiting for this to happen in several of the communities. These above ground lines are a hazard and a nuisance. The lines end up getting cut by the landscapers or people trip over them. This is a HUGE liability for the association as well as residents getting hurt and losing their internet.

2 years ago

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Rebecca Ortiz Irving, TX

I switched to AT&T due to it being a bit cheaper since my job offers a discount with them, well I had Verizon and it’s just sick that they change $350 for each phone disconnected , I had T-Mobile before and when I switched they didn’t even charge me to disconnect. Verizon is the worse and all they care about is money. Now I owe $1,400 just because we switched over. Never again am I using Verizon again and I’m not paying y’all crap! Y’all just like to take money from people! $350 per line to get disconnected is just stupid!

2 years ago

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Delyn Pizzo Redwood City, CA

They are overpriced, the cell service is not good, we bought 5G phones and the network never had 5G service...anywhere. I just changed providers and Verzion charged me a full month of service eventhough my number was ported over before the end of the billing cycle. And please do not go for their affiliate programes. I have Disney+ and Discovery + through them, and now that I cancelled my service with Verzion, no seems to be able to cancel these services, which means that Verzion will continue to bill me eventhough I am no longer with them. PLEASE DO NOT SIGN UP WITH THEM.

2 years ago

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Lisa Gombas Youngstown, OH

Worst customer service ever. It’s impossible to speak to a live agent. Need to schedule appointment for CB if u missed that call it starts all over making appointment. I’ve never been charged such insane charges for 2 lines unlimited only both devices paid off. Been current on bill now being charged 287.00 for unpaid 2 months. Been trying to resolve this for a week already. Ready to go back to T Mobile or straight talk same towers but only $45 month. pO customer don’t go with Verizon your on your own if need help

2 years ago

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enelson3903 Bowie, MD

Verizon has great service, and the coverage is very good. The biggest problem is cost of service. The prices continue to go up and they always try and lock you into a long-term contract which most people have a problem with.

2 years ago

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Ashley Schapiro The Bronx, NY

Walked in to Verizon Sono in CT and asked for the new iphone. Purchased the iphone only to find the salesmen sold me a previous year iphone without disclosing the year. After checking the iphone and realizing that it was not a current phone I complained to the general Manager of the store who fired the salesmen and said they would get back to me. Never heard from them. Totally dishonest retail outlet. Would not go near them!!.

2 years ago

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brandon sowers Mooresville, NC

They will not let you change the email or name on the profile even if the persons name does not have service with verizon you are the account manager and owner the number phone and debit card on file is in your name instead they send the email to the non verizon customer with a 120 second time limit to log in with a code and do not let you pay off your phone until a month after you buy it when they could simplify make the changes without the other non verizon customers permission and give you the run around on hold in store call this person go in store games

2 years ago

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Alyssa Fukuhara Seattle, WA

Horrible customer service. They’re full of problems muses but don’t expect Verizon to deliver on any of them. We were on the phone with support for a few days before we could even get one of the phones to connect when initially switching. A few month later and we were denied our rebate because they gave me an invalid code. Customer service is completely unhelpful! They give you the run around and hang up when their one line, scripted answer doesn’t work.

2 years ago

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Laurel Dalton Herriman, UT

While we had great coverage, Verizon cost too much to make it worth our money. I wouldn't recommend it for those on a budget.

2 years ago

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Anoushka Ahuja Orlando, FL

Verizon is the most expensive cell phone bill I have paid and the coverage seems to suck in FL. I signed up for it in CT where it seemed to work better. Very soon plan on changing my service provider

2 years ago

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verizoncustomer99 New Orleans, LA

Verizon has some of the worst customer service in the industry. Every month I have to deal with them becuase of suspecious charges on my bill that are always in error. This company is very dishonest and treats it's customers very poorly. There is always some sneaky trick to try and over chrage the customer, then you have to spend half a day on hold to speak with a rude, dishonest, poorly trained, and miserable representative who tells you they don't know what to do.

2 years ago

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Pseudo Nym Henrico, VA

Customer service is honestly the worst I've ever received from any company other than Microsoft. It is maddening just trying to get someone on the phone as they constantly push you to their online chat which is barely functional and constantly disconnects. If you do get through, they can only answer simple questions and lack any competence regarding the products and services offered by Verizon. Even worse they will outright lie to you because they assume you don't know any better.

2 years ago

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Jeff Schneberg Naperville, IL

I have been with Verizon for many years, but now checking into other carriers. They once had good service; however, the service has gotten progressively worse over the last few years. It is now so bad that they don't even bother to try to help, all they try is to sell more products. Verision has gone from the top to where they are now at the slimmy bottom.

2 years ago

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Jay La Marque, TX

After being a customer for 6 years I started to notice other cell service companies on commercials advertising less than have as much as Verizon did. Customer service or rather attempting to contact them is always difficult and nothing ever gets resolved. I'd never recommend Verizon to anyone because that do with slot of companies do it's all sunshine and promises until they get you on the hook then they are very difficult to deal with

2 years ago

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Tracey Robinson Capitol Heights, MD

I got Verizon 7/4 for my business and I have ha bad service and bad customer service and I can’t do business with this poor service and Verizon doesn’t care🤬when I’m on a call the person can’t hear me and if I’m trying to look at a app the internet doesn’t work and I’ve been to the store several times and have called and that’s just some of my issues 👎🏼 Please don’t waste your time or money because it’s not worth it💔

2 years ago

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Michael Kindschi Madison, WI

Verizon's monthly costs in the ballpark with other cellular vendors, but in my experience, the service at their stores leaves a lot to be had. In short, their in-person customer service is poor.

2 years ago

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Makayla Holland Gaithersburg, MD

Version has the best Service hands down however they’re so expensive I had both phones and cable plans and decided eventually to find cheaper service

2 years ago Edited September 14, 2021

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CoasterRider Show Low, AZ

Verizon is the best service in our area. I wish there was more competition because I believe the pricing is not optimal.

3 years ago

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ang Milwaukee, WI

Great customer service! They go above any beyond. Anytime I have had a problem they work quickly to resolve it to my satisfaction.

3 years ago

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Lkirton Park City, UT

Verizon has great rates. We have good coverage in most areas. However, where we currently live the coverage is not that great, and we live in a well populated area.

3 years ago

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Mia B. from Brea Brea, CA

I've been with them going on twenty years! They have good service/comparability and always have worked with me on solving any problems/issues...

3 years ago

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Martay Upper Marlboro, MD

When I've Called Customer Services are Professional, prompt and understanding at times. I haven't had any major issues with none of the cell phones. It is user friendly.

3 years ago

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Fnkdctr Rochester, NY

Auto pay scam. During the covid-19 pandemic I was looking for ways to save money. When you log into your Verizon app, it offers a $5 discount with autopay. So i set it up on 3 separate lines. Instead of discounting me, it charges me more. I went from $40 a month to $44. When i talked to customer support they said it would apply next month. They lied. Both my parents on fixed income are also being ripped off. If you set up autopay, make sure you get the discount and check your billing. Ive already wrote to the bbb and nys attorney general

3 years ago

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Andrew Cincinnati, OH

Usually really good coverage, but over priced. Customer service is kinda rude. They tend to up-sell you on everything, but that might also just be a thing for all cell phone companies.

4 years ago

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Cavetroll

It's expensive but has very good service. Excellent customer service. They put there customers first. And they present you with complimentary offers for only a bit more.

4 years ago

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Ciarog

in the beginning, some years ago, they were singularly unhelpful. Now I like going into the store and everyone is very nice and helpful

4 years ago

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Greg Colorado Springs, CO

Excellent customer service and crew. They make sure you are totally satisfied and happy before you are done or leave the store.

4 years ago

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Devon Neil Rocky Mount, NC

Reliability is great, customer service is polite and a pleasure to speak with, prepaid plans are competitive to other companies.

4 years ago

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Jeremy Lucas Eagle Mountain, UT

They may have decent coverage or so it is advertised but their pricing is way to high. I can get the same coverage with other providers for a way cheaper price. Verizon is over rated!

4 years ago

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Ron Hogue Ballwin, MO

Great reception! Large area of coverage throughout the U.S. I do not like to chat with people online it takes too long to ask questions about your account.

4 years ago

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Maria Santillan

I have been with Verizon for awhile, it is reliable, no drop off call except for the one calling me from different cel company

4 years ago

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Cindy Fromm

Great coverage but on unlimited plan you get cut on your speed when you reach a certain amount of data usage. The reduced speed is not fast enough to do much of anything

4 years ago

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Terry Medina

Have been customer for about 10 years. I have always been able to get reception in areas other carriers did not reach. Customer service is always helpful.

4 years ago

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Edna Blocher Port Saint Lucie, FL

I have subscribed to many of the top carriers for "cheaper" plans, but found out that you truly get what you pay for. you

4 years ago

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Noelle Davis Hammond, LA

Verizon is the best and only cellular service that I’ve had. Their unlimited data plan is so convenient and customer service is amazing

4 years ago

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Matthew Hall Gulfport, MS

Straight to the point about what they are selling, they don't sugar coat anything. Great coverage and mobile data plans.

4 years ago

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James Davidson San Antonio, TX

Best service I've had with regards to coverage areas. Also, they have plenty of store locations which helps with local needs and needs while traveling.

4 years ago

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Glamorous mama

We are military and this is the only network I can count on to get service!! I'm impressed and happy I found a reliable network!! Thank you!!

4 years ago

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Fred H Fort Lauderdale, FL

I had Verizon, switched to AT&T and had nothing but problems for a year. Finally switched back. Its cost me more but the reception and customer service is way better

4 years ago

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Dan

Great service! Rarely drops calls. I always seem to have a signal when others don't. I rarely have a problem making or receiving calls.

4 years ago

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Mike J

The service is best in the area which makes it less competive for other companies. This allows them to charge what I consider way to much for cell phone service.

4 years ago

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Terry Webster Custer, MI

I've been with Verizon for a LONG time,..my only complaint is that their cell tower is too far from my home making the cell phone useless here and have to rely on a landline

4 years ago

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Judith A Denton Richmond, TX

They get 5 stard from me because I have never had a company call me and tell me they are cutting my bill be cause of a change in programs.

4 years ago

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Roger Jones Diamondhead, MS

Very good cell reception and coverage. Competitive rates. I switched to Verizon from AT&T and year ago and I am much happier, especially with the lower rate.

4 years ago

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michelle and Charlie Heinisch

I have found Verizon to be the best there is. When others have problems with service, Verizon never lets me down The best of the he best... Always!.

4 years ago

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TD

Very expensive; they deleted more program content than their customer service indicated wchen we asked for a reduction in our monthly billing

4 years ago

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Michael

Good! They need to stop changing plans every few months, so I don't have to review them constantly to keep my bill low.

4 years ago

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Jill M.

Best coverage. Attentive service reps in store, without being pushy. Over the phone, just wish they would keep all the jobs in the United States.

4 years ago