Name: Verizon
Rating: 2.9

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josharmatage Alpine, UT

I would definitely recommend Verizon to anyone over any other provider. They have great LTE, but the only problem I've had was with costumer service, I was trying to look at plans, and I was doing a live chat with them and it wasn't making much sense.

5 years ago

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Mary West Jordan, UT

Verizon is hands down the best service. It's more expensive than other services but in the long run it's worth it to have unbeatable service. Customer service has always taken good care of us.

5 years ago

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Kenadee Harward American Fork, UT

They have good service everywhere. I like having service pretty much everywhere I go. They also have good benefits when you spend lots of money or when you have a certain amount of people on the plan.

5 years ago

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Bill mangum Lindon, UT

Coverage is a little better than others. Cost is higher than most. There customer service in the phone is mixed good and bad. In store service is a little more consistent. Billing problems are impossible to fix and still hattling an over charge when leaving the service.

5 years ago

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Amber Saratoga Springs, UT

We have had verizon for15 years. It has worked really well for us. The coverage is a little spotty in Idaho which we visit often so that’s a downfall. But overall we have had a good experience with it.

5 years ago

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Haley Evers Lehi, UT

I use Verizon. it’s definitely changed how I see stuff. It works really good. The only part I don’t like is the payment and that’s the worst part of it. If you don’t like paying a lit I still believe it’s worth it but it’s still a lot of money.

5 years ago

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PolyanaL Salt Lake City, UT

My husband have verizon and his employer pays for it. I am always jealous when he gets network everywhere and I dont(I have Tmobile). I dont recall him never having network problem.

5 years ago

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Tori Miller Draper, UT

Verizon has excellent coverage and customer service. They will do what they need to do to keep your business and compete with other cell phone companies. The stores are easy to find and there is always one near to you.

5 years ago

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James Larson Pleasant Grove, UT

I have been with Verizon for years and years. The thing which keeps me with them is their wide range of service. You can go to even very remote areas and still have some bars. If I ever left, though, it would be because of how expensive they are getting. But I haven't left yet, so hopefully they stay competitive.

5 years ago

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wanda Saint George, UT

great monthly payment, updates when i have upgrade available, customer service is wonderful and helpful. my payments are on auto pay which i really like. they help you when you have to set up a payment plan.

5 years ago

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Kim Miller Lindon, UT

We have had our business phones with Verizon for as long as the company has been Verizon. We love their service and the way they are always helping us change and update our plan as needed.

5 years ago

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Lisa West Jordan, UT

I have been with Verizon for several years for my Cell phones. I love the coverage they have. I can go almost anywhere in the mountains and still have coverage. I would highly recommend their service.

5 years ago

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Jacob Johnson Provo, UT

I am a big fan of verizon. I figure a good service provider should be one that you don't need to think about much. There's typically service wherever I go so I've been satisfied. Great rates (aside from international rates)

5 years ago

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Sarah Fairfax, VA

Great service - I almost always had reception when I used Verizon. They do charge more than other carriers for international data and such which is why I switched, but overall I was pleased with them.

5 years ago

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Erin Rhoton Veguita, NM

I love Verizon because they by far have the best service out of any other carriers. I use Verizon and I often have service when friends with other carriers do not. They are very reliable.

5 years ago

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Landon Robison Layton, UT

My wife had Verizon for a number of years, and we have had a lot of issues with the prices of her bill going up quite randomly. They have great quality service and reception, but the prices are definitely way higher than those of their competitors. We ultimately decided it wasn't worth it and had to change to a different carrier. I would advise anyone considering Verizon to be cautious of the pricing.

6 years ago

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Darleen

We thought we would try them but after going through everything with them, it would have cost us more than i wanted to spend.

5 months ago Edited October 31, 2023

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Crystal B. Dallas, TX

I've only ever used Verizon as my phone provider. It is pricier, but the service is good. 👍

8 months ago

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Stephanie Faenza Phoenix, AZ

Service is good, but I feel like it’s expensive to have their service line compared to some others.

8 months ago

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Rebecca Tucker Fresno, CA

Just signed up with Verizon. The sales associate was extremely helpful. I walked away a happy customer.

9 months ago

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Shannon Cummings

Great customer service. Great price and promotional deals. I would recommend to all my friends and family.

9 months ago

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Seth Goki Langhorne, PA

Ongoing connection issues. Have called numerous of times with no resolve. Each phone call was an hour plus with different department telling different things. Was promised a credit for a 100 dollars which i never got. Worst customer service ever. No integrity or commitment to their paying customers.

9 months ago

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Amanda George IL

The service coverage is weak, they slow your data speeds because they can't keep up even when you haven't gone over. They are the WORST at charging extra feed and surcharges for their plans. They hit you with a 3 month prorated bill and they have all kinds of hidden fees. Way to expensive.

9 months ago

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M Zamora New Braunfels, TX

Price is more competitive than in the past but service is not as great as it was. More dead spots than with T mobile in my area.

9 months ago Edited July 3, 2023

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Joseph Tempe, AZ

I have had a contract with Verizon for my business and the service was top notch and the pricing was also fair

10 months ago

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Angela Wilson Fulton, NY

Verizon is the only cell phone service i've had that pretty much gets reception everywhere. Prices are high but most cell phone services are.

10 months ago

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Michael A. Hall LA

I switched services from at&t over a month ago. Still haven't got my phone. Been going through hoops trying to get it and now I still have to wait 2 more weeks. I need my phone for work and they are screwing me. Very dissatisfied.

10 months ago

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Jeff S New York, NY

Absolutely the worst cell plan experience, and that’s saying a lot! Billing is off by a lot from the plan, always in Verizon’s favor. The technology and app are a disaster and cause so much wasted time and frustration. The signal is no better than discount plans.

10 months ago

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Jonathan Marder Salt Lake City, UT

Terrible service. Coverage is a total lie. Supposed to be 5G? Half the time we had no bars. Calls dropped regularly. They are the worst ever if you have a warranty issue. Cost was 35% higher than AT&T. Store was convenient, but they aren't helpful.

11 months ago

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Irena Santa Monica, CA

Verizon allowed some fraudulent person to steal money from my Child. They sucked money (almost $12,000) out of a custodial bank account and never even had any of my information or my childs information or anyone in my family. It was complete fraud and they will do nothing to help me. They are saying to contact the bank and the bank is saying that they got the money and should be taking care of it. Unbelievable that a company this large can steal from a child

3 months ago

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mary zemlock Indianapolis, IN

I cancelled my internet within 1 hour of ordering it. I never received a cancellation notice but luckily the box never came. The deal was 1 month free and after that $25 a month for 2 years. Now 3 weeks a get a bill for $60, can you believe that? I finally got a human on the phone after 45 minutes who was helpful. Do Not use their internet and save your time and money! Mary Zemlock

1 year ago

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Sheila Burns Dickson, TN

I have been a customer of Verizon for many years. They have always been dependable and have great customer service. I'm a forever customer!

1 year ago

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MBA Dallas, TX

Coverage has been the problem in the north texas area. Always need an extender to capture reception. When asked for solution from the tech support they really did not have an answer left for sprint

1 year ago Edited February 28, 2023

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Jasmin Mena

Honestly the only good think about Verizon is their connectivity. To my experience, nothing else matches that. Other than that I haven't been satisfied with their customer service or pricing. $80 per line is an absurd price to me and once we switched, Verizon didn't make any kind of counter offers.

1 year ago

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LowerVieuxCarre New Orleans, LA

If Zero stars was an option, I would have chosen it. I had an appointment from 8 a.m. to noon today with a Verizon 5G home internet technician to install the equipment. They never arrived. Starting at 11:57, I started texting and phoning to find out when I should expect him/her. After 1 1/4 hours and being transferred to a fifth agent, Verizon disconnected the call. Next, I spent 45+ minutes on live texting chat only to be told she never had the ability to help me. After almost 5 hours, I was told a technician would arrive in 25-30 minutes. That was 2 hours and 29 minutes ago. . .

1 year ago

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Sierra Teike Washington, DC

The worst company to work with EVER scams every single customer. New customers are scammed more than others as they act like everyone is clueless and stupid. I have been given attitude. Hung up on. Lied to. Promised to be called back 3 times. 4 months later and NOTHING just more bogus charges. I have lost money, time at my job, and every ounce of patience with this INCOMPETENT employment and SCAM of a company. I would recommend to read fine print and DO NOT PAY CHARGES THAT YOU ARE UNSURE OF. I’d give them a 0 star if I could. The BBB should shut it down

1 year ago

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Tristan Ferry Sharpsburg, GA

HORRIB LE! The customer service is a nightmare. If you need to use the chat - they transfer you and could care less if it goes to the right department - I have been transferred over 9 times in one chat session that lasted over an hour! HORRIBLE service. If you try the phone numbers they give you then you get to deal with the robot that never allows you an agent - you just get hung up on when you don't have an option to press that fits.

1 year ago

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Travis Ross Los Angeles, CA

Been a Verizon customer for 12 years. The one time I actually needed them when I had a phone lost, they came up very short. I have been on the phone with customer support, supervisors, managers. I was told I would be taken care of by 2 supervisors.Then told I would not be by others. Very inconsistent. And at the end of the day I was not taken care of and the situation was not resolved.

1 year ago

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LH Mesa, AZ

They are big corporate theives. I have been trying to get a refund for a prepaid account that will no longer work after 12/31/2022 for over a month. I was told on November 29,2022 I would have it approx. 15 days. It has been a month and still nothing, and I can't get a live person to discuss this. I am owed $246.00, which may not seem like much to most people, but it is a months worth of groceries for me. They are theives, I wish I could give them less than one star.

1 year ago

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Angelika Benson Winter Springs, FL

Verizon is a scam company - if you cancel service they charge you through your billing period. Customer Service gives you the run around and does not explain their policy of charging for service not provided. DO NOT use this company. Further, I tested their subsidiary - Visible - the cell service is terrible - total downgrade where you can do simple things like letting Target know you're there for a pick-up.

1 year ago

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Crystal West Warwick, RI

If you owe Verizon a cent of last month's bill they lock you out of the app. My bill should be 150 but every month I owe about 450. Because I'm less than 1 month passed due I'm not able to speak with an agent to unlock my account and see the bill. I tried their chat room they suggested but it's another AI that has a payment link that doesn't work and no way to get the account unlocked to make a payment. Verizon is by far the worst phone company I've had. Get a company you can trust

1 year ago

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D Rockford, IL

You're better off asking your dog to do your taxes than asking verizon to auto pay... I've given them full access to my bank account AND debit card, they call every month saying they couldn't figure it out. Smh. Bunch of bumbling idiots... Cricket wireless never had a problem with what they struggle with so mightily. WHY PAY EXTRA FOR INCOMPETENTCY??

1 year ago

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Jake Celeschi Le Roy, IL

When I switched to Verizon I found a phone in their store for $350 I paid it in full in the store a few years later and I find out phone payments have been added to my bill and I've been paying off an $800 phone I called and asked what was going on and they said it was $800 and that it was a promotion and that I never paid for the phone. AT&T, Verizon, and T-Mobile are all scummy liars with scummy business tactics that hide behind BS contracts. I'm switching to Mint because I'm sick of it.

1 year ago

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Rachel Mayorga San Jose, CA

Horrible Costomer service. After canceling my lines with them, they continued to charge me $75 for an old iPad I didn’t know was still connected. They linked it to an old email account I hadn’t used for 12 years do I wasn’t able to talk to anyone at Verizon over the phone because I couldn’t verify I was me. I had to go down to a Verizon corporate store to confirm I was me for the pleasure of then getting back on the phone for an hour with 2 agents (be CD aide I was disconnected with the first half way through) before they would refund my money. What a scam!

1 year ago

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Samantha Rivera Colorado Springs, CO

DO NOT get their services! They do NOT have enough 5G towers but have us paying for them!! My spouse & I work through our phones & have constantly been having service issues which causes me to lose out on money! Been calling since March & FINALLY was told that everyone is fighting for the 5G towers thats why my services keeps going to 4G & losing connection. VERY disappointed in their services & Costumer service! We will be switching back to Tmobile!

1 year ago

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Pauravi Gandhi San Diego, CA

If I could give a negative rating for Verizon mobile network customer service, without any hesitation I would do that. Being a top notch network provider, they are amazingly horrible when it comes to customer service. We got into a family plan and are 6 months into it, there has been not a single time that things worked out flawlessly/smoothly through customer service (includes people at store as well as on call). Please make some effort in understanding customer need and work things out accordingly.

1 year ago

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Judy Miller Toledo, OH

I was a Verizon prepaid customer for 35 years. When I decided to switch to a postpaid plan they were very rude and unhelpful. This was not the first time they treated me like this. So I switched to a new carrier. I had a $35 credit on my account and they will not refund it to me. I am 68 years old and this is how they treat loyal customers? The should be ashamed of themselves for treating seniors like this.

1 year ago

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Sho Guru Clive, IA

My family and I are canceling our Verizon plans as well and telling anyone who will listen. No contract is a joke, especially if you do a trade in. If you try to leave, they will charge you for the full price of the new phone, while keeping and selling your traded in phone. Rep told me that it was legal... maybe but is it ethical?? Not that Verizon cares as long as they make money and can still says it's legal.

1 year ago

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SAMANTHA EDWARDS TX

I had Verizon when I moved up to the lake. My dad still has Verizon but they were always a horrible company to me and they were never very helpful or able to speak English. I would not recommend them to anyone.

1 year ago

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Matthew Locke Tucson, AZ

Provide you with service almost anywhere that you go while you're camping in the city in the suburbs or just sitting at home in bed.

1 year ago