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Q Link Wireless

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6.7

Overall Score

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Troy Davis Orlando, FL

I think it works good but the only thing is I don't know if it's my phone or is accusing but everything else that works good I think what the problem I'm having from dropping everything is because I have too much games downloaded so other than that if it ain't that it's working excellent I mean I have no no complaints whatsoever and thank you very much I appreciate it

1 year ago

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John Woods Detroit, MI

The service is very good and they make it simple enough that your system basically functions flawlessly and the reception quality does not drop even in bad weather so I'm very satisfied with the services that they provide thank you very much quality link wireless for the things that you do for us

1 year ago

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Rachel Schidecker Dayton, OH

I am happy with my service I am been in a uncomfortable place unable to pay bills due to a hip replacement and this has allowed me to have a phone so that I can communicate with the doctors and anybody else I need to thank you the service has been good every time I've needed anything I've been taking care of

1 year ago

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L Lassen Richmond, TX

I was pleasantly surprised that I was able to get through to an actual human to discuss my account, twice in one day!!! Each time I was treated with care and respect and resolutions to my concerns were addressed almost immediately. The only negative aspect would be that I am not satisfied with the phone that I purchased. Other than that, I would recommend Q link Wireless service.

1 year ago

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Becky Raye CO

Customer service is PHENOMENAL!! we're very impressed with the assistance we have received for setting up BYOP. Any and everyone we have spoken with has been Very friendly and ready to help work through problems, questions, and concerns. It's refreshing..

1 year ago

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gar greiner Colorado Springs, CO

We are in the mountains of Colorado and no other cell phone has worked here.the qlink hot pe0er cell phone has wifi so I can get a call or text in my home.and that is great.thanks qlink.in these days of 2 step verification it's important to be able to get these codes sent to a cell phone that actually works where I live.thanks again.no more driving several miles trying to get a signal.no more walking around my property holding the phone up to the sky hope to get service... The Greiners

1 year ago

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Cowlitz Rez Longview, WA

I like that this service is reliable as long as you have the right settings and that it is free like in Heaven for qualifying people. The one problem I ran into was that I needed an adjustable knife to open the standard ZTE phone to get the sim card in or out. The Hot Pepper Serrano 3 phone that is sold on the web site is easier to open. I use the Hot Pepper phone now.

1 year ago

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Nina Casale Queens, NY

I am grateful for the help at this difficult time. I recently lost both my parents to covid . Relocated back to New York from Florida where they were and I'm struggling to make ends meet so I appreciate cooling for helping me with phone service.

1 year ago

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Alethea DeMarco Shreveport, LA

Love the fact it’s free love it helps me so much cause I don’t have the funds to have a cell phone. I hate to complain but you did ask I just don’t have very good or no services at my house. I got to go outside walk around to fine a spot to use the cell phone to call anyone. It gets Frustrating at time especially if it’s important phone call but what can you do it’s free and it’s helping me

1 year ago

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Darlene Adams Horseheads, NY

SIM card came quickly. Love the free plan and it works as good as my old plan. I did have a lot of trouble getting my phone number switched over (2 wks). I think it was bc qlink didn’t have the correct SIM card number (I did tell them I switched phones). When a rep at the number transfer place finally realized what the problem was and took the initiative to call qlink the problem was fixed very quickly and the number was transferred.

1 year ago

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Darius Myrick Jackson, GA

I like the service that Q Link Wireless provides; but my phone wont text, its to small and I can't see it that good, can my phone be up graded to a newer version, please help by sending me an email, with the suggestions, thanks. Kimberly Myricks

1 year ago

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Katherine Warren Charlotte, NC

I ran out of data 2 days before my plan renewed for the next month and have unlimited data, minutes and text. How we run out of data on unlimited plan sure puzzles me but I had to pay $30.00 for more. Then on first of month, what I purchased was deleted and my plan renewed as it does monthly. I'm on disability so my funds are very very below poverty already, so really can't afford paying more for service that was wasted anyways.

1 year ago

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Ron R Austin, MN

Hi this is Ron what I do like they all football but then when you look back I don't have no phone haven't heard the phone but you almost 2 months and I've been telling me to keep sending me SIM cards but what can I do with SIM card without a phone I'm trying to get a tablet but I was told by wireless call wireless they say you going to get one either the phone or the tablet I told him I can't take the tablet and make calls on it the tablet is made for the internet and movies it states that so somebody I don't know it's just everything is messed up screwed up this place is I can't get no help a little more I try to backwards I go so I don't know what's going on new employees and not following the guidelines it's crazy

1 year ago

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F.D. hunter Athens, OH

GOOD COMPANY.......Good email,good calls,good texting, services some places yes..some places no signal at all unfortunately like my home town..( in my hometown no signal). ..I relies that you can alwasy what you want and it give an take. NO one company is perfect. Theirs always room for important especially in technology....for that I give four stars ✨...i am satisfied .....I am sure I you will be a excellent company.I will be a greatly satisfied in the future..Thank You. A appreciated customer!

1 year ago

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Sadie J Bainbridge, GA

Thankful the availability to have access to a service whereas of date have not dropped a call. There is on downfall, when the tablets that are sent out don't work, you are told that they are not replaceable. It took 7 months to receive it and 14 months to talk to someone about it. Which was to no avail. Have a tablet that is of no use is to have one not at all. Therefore, the phone service is good but there is still work to be done on the tablet issue.

1 year ago

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Jeremy V (Twin) Sarasota, FL

Unlimited Data really means after 30gb your service drops to 2G or unable to use. Of course it was turned around on me because it was amongst my paperwork. So I look, yep they're right. Im trying to figure out why everything is written in normal size font, but this specific area involving data is so freaking small I literally had to get a magnifying glass. OOOHHH I get it. Nice,nice👌. .... Absolutely amazes me how intentional deceit is viewed with such normalcy. Other than that, no complaints. Good service, Competitive prices.

1 year ago

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jonas dusevicius Hickory Hills, IL

easy to use user friendly, easy aplication if you have food stamp oor medicaid you can get a phone and a line life line. sometime this come is clutch when you need to call doctors zoom judges and get the call back for a job interfview

1 year ago Edited January 9, 2023

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Nives Taylor Orlando, FL

Since I s6arted using QLink I am happy that I have wifi most anytime I need it so I can listen to my music and get any information I'm trying to look up and just simply stay in the now about what's going on in the world. Last but not least I get phone service most places where I did get it with my previous carrier. Q link is the best. Thank you

1 year ago

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Sheneika Norris Fort Worth, TX

The phone that I received is not a good phone at all. Also I didn't know that Qlink operates on the 4g network, which is slow. I guess you have to spend a fortune to get a good phone, everybody is running the same game! I do like how Qlink operates. Everything is user friendly and easy to navigate. My only complaint is the cheap free phone. I love the tablet!!!

1 year ago

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Jeremy “Blood Sweat N Tears” Longoria Seattle, WA

Just I've had the service now we're just over 2 years haven't really had a problem with it yet at all actually. It's a great service I've been with just about every major carrier you can think of and it's definitely a step up above some of the major other networks and for the price it's great hard to beat it actually so thank you & just keep up the great network service and I won't be going anywhere any time soon. Thnx .

1 year ago

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David Harris Denver, CO

I really like Q link because of the coverage, especially when you live in a rural area and I still can get Coverage,sometimes it's a little hard When the weather is Not Cooperating.but all in all I Have Not Had any Problems. IReally like Q Link.

1 year ago Edited May 3, 2023

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Teon Hall Washington, DC

The phone options are good but the service needs a little work. The brought another phone cause the one I had stopped working. It was on $35 I believe which is good. But sometimes I cant unlock my phone, the number don't all pop up and at time it wont let me answer. But the fact everything with this company so far( talk, text and data) unlimited I couldn't ask for nothing better. Other companies give limited talk. Can you just fix the minor glitches or get advice on what to do in situations??

1 year ago

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Daisy Parker Boston, MA

I love qlink.they are a great company .I love the Internet.i love the service itsgreat.this company is a just amazing.what else can I tell you about q link .l just love everything about them I can't tell you enough they are the greatest company I have ever seen

1 year ago

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Debra Lynn Anderson New York, NY

I actually like the service the only problem is that I hate it that after matching a few movies( because I don't have a TV o use tubi or utub) the device get slow there isn't enough bits but over all it very functional.. also why when I use my voice-mail it has another nunber..that's weird. But thank ypu for the very much appreciated free service. Q LINK.

1 year ago

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MiSo Scraben Philadelphia, PA

It's nearly impossible to find anything that is perfect, nowadays. Yet, this service comes pretty close. Aside from the occasional "missed/lost signal spots(which comes right back into being reconnected with a few steps to the next block)," all functions well & is nicely reliable. Heck, with being on limited income, this is a great service provided. Even my friends with major providers don't always get as reliable service as I usually get. So, I'm very thankful for such being available towards me. It's a true benefit for us of whom are on SSI/SSD. Cheers.

1 year ago

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Georgia Delaney Kennett Square, PA

You kept in touch. My customer service who helped me put in SIM card, etc. rushed me a lot. I am not very tech savvy and he did not give me enough time. Made me feel I was a bother to him and he could not wait to get rid of me.

1 year ago

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Michael “Mike” Ireland Sacramento, CA

Can't beat the price. Seem to have as good or better reception than my lady's she's with one of big cell services that sounds like getro- get it.... and I got to use my own Phone. My only complaint is I use a lot of Data with no wifi at home I run out 3/4 in to the month. I like it

1 year ago

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Betty Clauss Kyle, TX

I like: Free phones,easy fill out forms, fast shipping, I don't like: Not easy to install, no phone choice (I wanted Iphone with payments, which i didn't qualify) when other companies had as a free option. Otherwise 5stars!

1 year ago

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Scotch-Irish Viking Chicago, IL

Within a day, I lost data for 2 days. It's been back since, but it's spotty. I have to turn on airplane mode a couple times a day to get the network to straighten up. The network stops responding quite frequently. I only have 2 bars inside my apt. Here, but nevertheless, the abrupt stops are something entirely different than range or signal strength. Overall, it was easy to install, and unlike most carriers, Q Link was able to provide service to this specific device. Thank you very much. If my internet service was better, meaning, not having to reset it so often, I would give more stars.

1 year ago

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Lisa Tennyson Yuma, AZ

I appreciate the kindness and the tech support that can walk me through any problems I encounter. Also you are so we reliable. My service always works and I have a little lag but I think we that is my cheap phone the $19.99 model which I would not recommend. However QLink has many options for you to purchase a nice phone and I'm sure that would fix my only problem. Thanks for working tirelessly for Us ..... Your thankful Customers Sincerely ... Lisa Tennyson

1 year ago

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Ericka Chicago, IL

Wasn't happy with a few things at first but overall ok with this service since it'll be temporary. I received the $25 Amazon gift card as promised so that made me happy. Pretty decent service with 5g and 5g+ in a majority of the areas I go to. However a lot of little lies here and there... one of them, being told I have unlimited high speed data but this is not true, as my speeds were throttled down to 2mbps after using 5gb of data. False advertising, whether it's free for me right now or not, Q-Link gets reimbursed by the government for these false claims of unlimited high speed data, which is why it's not ok to make these false claims

1 year ago

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Jeff Lenway Belleview, FL

So far so good. There's times when the phone is slow or won't connect fast enough but overall you can deal with it, phone does what it's supposed to do an service is not to bad, overall it's already been a better experience than verizon by far..

1 year ago

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Tammy Columbia, MO

I really DON'T like the phones you all offer. All that I have had has always had something wrong with them and they don't work exactly great. What I do like is the program really helps those in need of a phone but can't afford to get one. I have told many people about Qlink and it has helped many people but all say the same "the phones are no good at all". Thank you

1 year ago

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Angela Greanya Pittsburgh, PA

I love the service Qlink provides for free!!!! I have hit a rough patch and was unable to pay for a phone. A friend told me about Qlink and I signed up and was approved!!! The reason for 4* instead of five is because I live outside of city limits and don’t currently have WiFi and the service doesn’t work in my home. When I asked customer service why they said they didn’t currently cover this area.

1 year ago

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Tanya Barnes Baltimore, MD

My review is about Qlink wireless services. I like their service because they have great customer service and the service they offer is free. You get unlimited talk, text and data. The service they have is of great quality.

1 year ago Edited December 2, 2022

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Bridget Loper Charlotte, NC

Great help with my finances and all ....and service is actually better than the one I have paid over$50.00 per month for. Without the slow speed and annoying messages to sell me the next whatever they're selling. Only issue I have is not getting my free device I was so excited for....was hoping to use the tablet to work from home. After several inquiries I've still not being billed Co pay and I saved up to be able to afford the$10 out of my no income household

1 year ago Edited November 7, 2022

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Joy Ferrell Lawrence, KS

I think the free service or discounted service is a great idea as i am disabled and have a hard time paying my simple housing needs. This helps me tremendously. Thank you..and i want to upgrade the phone with your special deal to get a Google Pixel phone.. You are all doing good..with one exception.. its difficult to get dial directly to an agent to help with situations.. such as finding how to upgrade. Sincerely , Joy Ferrell

1 year ago

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Shelley Page Boise, ID

I don't have any complaints about the plan, itself. Only about the phone I received. It is a piece of junk. About the lowest of the low, as far as quality. I wouldn't even give my 5 year old niece this phone. But it is free. You get what you pay for. Same with the tablet I received for free

1 year ago

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Kimberly Smith Chicago, IL

I love that you are participating in a program that enables the less fortunate to have a service that is a definate Need in Todays world! Thank you!! As far as the connection.. I have had a few issues with connectivity and being kicked off the internet abruptly. But, its nothing more than Ive had with any other service Sooo...I cant complain!! #Bravo

1 year ago

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Karen Rose Houston, TX

OK to start with y'all scrude me I order a phone for 179 $ and I received the the first phone 79$ I believe it was any phone was never received I call your customers services they said it shows that it was delivered and they finally sent after I $179 it never was I got stuck with a piece of crap phone finally after talking to your rude as hell CS so being that I paid 179 $ already I spent $79 and got the cheaper one customers services was not going to give my money back I have both phones now wtf am I supposed to do with 2 phones they said no money back when it was delivered I called bs still want to send phone back and they told me now I still believe you owe me money

1 year ago Edited November 2, 2022

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Patricia King TX

It has definitely been a blessing and also an easy way to continue to have service with the government this is the best thing since having a landline home phone I'm greatly appreciative and I'm definitely prepared to stay with this service for as long as it is available to the low income area thank you and have a blessed day

1 year ago

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David G Boyle Columbia, MO

Overall It's a truly great service. However there are a very few things that can use a little work. the most obvious to me is that your "Safe Mode" icon seems to have a mind of it's own. It just pops up out of nowhere, with NO WAY to turn it off. Sometimes it's there, and sometimes not. There's no way to activate it and no way to de-activate it. In short, it's obnoxious. I don't find a reference anywhere in "Settings" or anywhere else. Something you might want to consider...

1 year ago

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Amanda Mullens Philadelphia, PA

Qlink wireless has great service, my only problem is when I first got the phone I was able to play all my games that I had downloaded with the just play app and then all of a sudden I couldn't play any of my games, I kept getting a message telling me to disable my VPN, only problem with that was/and is that I had no VPN and still have no VPN on my phone and still cannot get that fixed. If someone could please tell me why this is and maybe how to fix it, that would be great. Thank you

1 year ago

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Jewel Carter New York, NY

When I first got it I only got 350 minutes which the person that gave it to me didn't tell me i thought I getting unlimited talk and unlimited text but I had to pay for more minutes to talk I was lol angry with that but it's good now

1 year ago

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Tammy Robinson Franklin, OH

The service is awesome I brought my own phone I can't make or receive calls 80% of the time it goes straight to voicemail Unless it from a Scammer or telemarketer So I'm going to order my new phone from QLink so I will be able to enjoy the full experience

1 year ago

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Bob Carl Sturgis, MI

I just like knowing that no matter what is happening in my life I always have a way to stay in touch with my family,friends and my doctors. I get to see pictures of my grandkids and children That don't live close to me. No matter what hardships come up Q link service is there for me . Thank you.

1 year ago

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Curtis Knight Bellingham, WA

Your telephone service is great - Your customer service is not - you sent me a new phone (Thank you very much for that) but I can barely use it and there is no one on your side of the equation to help me understand how to use it - i've had it for about a year and still cannot access my voicemail - additionally, i would have bought a better phone, one more suited to my needs, if you gave me a way to do that - but you don't - i'm legally blind - i can still navigate my way around the world and manage, with work, all three categories of communication devices (tablet, laptop & "some" phones) when educated on their operation (I'm sending this to you from my laptop with no assistance required) - But I need some help with the last phone you sent me or the ability to purchase a phone that meets my needs - you won't provide either of those services - i would think your specific clientele needs access those phones and services - hope this wasn't a waste of everyone's time

1 year ago

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Keicha Peak Charlotte, NC

I enjoy knowing I have a phone I don't have to worry about my service's being cut off because it's free. I appreciate Q link for making it convenient for me with the info and offers online. I am grateful to have access in case of emergencies or to use as needed.

1 year ago

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Todd

Service is good but tech support sucks. They changed my account # after I transfered my but when I log in back in it still shows old account #.Phone support is very poor voice calling. There no live chat support. Seem to have very limited phones u can order. Best part of the service is that I have unlimited data, text and voice. Worse part is no live chat and poor support of getting answers for minor stuff . 5 stars for good network. But web site or app fails to let u know what calling feature the service has. Like fail to let u know if there is wifi calling feature. Plus web site hard to find where to check your phone IMEI to bring your phone here. This I give a 2 stars for thére web site on feature that are supported here, help support is just so so. Not set up very user friendly.

1 year ago

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Banx New York, NY

What I like about QLink Wireless is its a necessary service that affords individuals who cannot afford to pay for phone services to look for work. Contact health care providers, connect to Zoom meetings and stay in touch with their loved ones. QLink Wireless offers everything that named brand cell phone companies provide.

1 year ago