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Q Link Wireless

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6.6

Overall Score

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Terrunder Columbus, GA

All is good. Sometimes phone lag & takes its times when trying to make a call. It l8ke it be searching for a connection. Maybe a new ypdate on software will correct that. Other than free everything i want complain.

8 months ago

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kaigh thompson East Ryegate, VT

I like the phone and the service just fine. the problem is that I do not have any cell service from my house. It only works when I leave home. Which is when I need it. Thank you.

8 months ago

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robert weaver Lewistown, PA

Times are tough and qlink frees up money id usually need to sink into a monthly phone bill. And allows me to use that . Oney to put food in the table. Also provides a reliable steady signal in case of emergencies

8 months ago

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Will Cruz Augusta, GA

The service has been good. I have only lost connection twice within the last year. Other than that a little trouble with usage while driving down the road. Therefore, my rating is above average and quality. Thank you. Are you or have you ever been being?

9 months ago

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Scott Hoover Cathedral City, CA

I have had no issues at all.with Qlink and to be honest I was skeptical coming from the big name providers...but no hassles, service is always there when I need it and yeah, It's great!

9 months ago

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KmMarilyn Mcleod-Biddle Seattle, WA

Everything is great with qlink my only complaint would be when internet speeds slow down toward the end of the month. Other than that it's great I have recommended several people to qlink and most have made the switch with no complaints. Great service Thank you

9 months ago

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Anna Schmitz Mesa, AZ

I enjoy being able to be reached. The sole purpose of a phone, to be honest. I just wish it performed better for other tasks. My phone is very laggy and doesn't always deliver text messages in a timely manner. Since it is free, I am not complaining, merely answering the question posed...😊

9 months ago

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Bill Glime

The one thing I didn't like was once u used up the minutes you couldn't do anything with it untill it was reloaded! So every month for about a week u couldn't use your phone ! What I do like is it going to unlimited then there's no shuttling down

9 months ago

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J P Jensen Tucson, AZ

It's too soon to completely review and give back five star being that I have not had to deal with the customer service yet that will be the determining Factor. What I like is it was very easy to transfer service and so far no issues. I was once a hello Mobile customer and I like to tell them about quite a bit so I'm expecting the same with Q Link

9 months ago

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Renee Hart Jacksonville, FL

I like the phone very much, but, there are still some corks. I had to factory reset my phone because, out of a phenomenal event, an error message occurred and I could not get into my phone and lost some apps, such as, GMAIL, some games, and other apps. Then I can seem to add them to my home screen. But, through it all, it's a good phone.

9 months ago

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Mark Vandyke Chicago, IL

I don't like the fact that when I started with qlink my phone sounded like a pinball machine with everyone trying to sell me something. I still get more spam calls in a single day than I'm accustomed to receiving in an entire month. That's not cool. The service itself is fine though.

9 months ago

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Kel Lemieux Denver, CO

As a lower income citizen, I don't have the money for a phone service, so this monthly free program brings phones to those of us who lost out in the digital divide. I make calls, I send texts, and I pick up my groceries with this mobile company's product.

10 months ago

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Karen Joseph Oklahoma City, OK

My comments and general experience are all positive. My phone and tablet arrived within less than 24 hours. The features on the phone are outstanding . There were some apps that were downloaded, I had to research. Generally, it has been a great experience thus far.

10 months ago

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Carol Bland

When I first tried to turn on my q Link service I did a transfer for my telephone number from straight talk and somewhere between q Link receiving the number and straight talk sending the number it was lost and I never got to have my number transferred over and no one from either side could tell me what was happening. Also I didn't get the option of a new phone or Amazon gift card

10 months ago

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Roxanne Garcia Houston, TX

I love the free service and the add on but when ur phone breaks u can't stick the sim card in another phone to use it it's long process and I'm afraid of losing my service to be able to get another phone to call it in and add it so I can use my service

10 months ago

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Johnathan Yother (Jaybird) Charlotte, NC

Coverage is good, but the phone I got from Q-Link has been messing up since about 2 to 3 weeks after I got it and activated it. The phone never held a good charge, which has worsened over time, and the battery has been getting hotter and hotter, even when not charging. I borrowed a phone from a friend to try out, but though it was a Q-Link phone also, it wouldn't function properly with my service, so I had to go back to my original phone. Since I can't afford another phone, I have to keep using it and hopefully it won't catch it's self or anything else on fire.

10 months ago

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Margot “Tracey” Artis Orlando, FL

This phone does not take good camera pictures even when you enhance the settings, the pictures or images are still not sharp enough. Also, the volume control on the phone is not loud enough to hear a caller talking without the speaker being on. You have to have the speaker on in order to hear the person and a lot of times they get a lot of background noise if I'm out driving they tell me to take them off the speaker and I can't hear them at all when I do take them off speaker. Sometimes the speed of the phone is slow and often times I have to put the phone off and turn it back on just so I can get it unstuck or it freezes alot.

10 months ago

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Les Cattin Kingman, AZ

The service is great but when you need a phone the process seems slow. Most sellers of refurbished phones will ship 3 days maximum but here it takes a week and if you have to depend on your phone for life support, a week without is a long time.

10 months ago

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Jay Asheville, NC

Wish we would get promotions or something but other then that this company is great for low income families that need a rest to lay down that current phone bill and jump head first into Q Link Wireless i love the service and how easy it is to use i would recommend any and everybody to use #QLink .

10 months ago Edited May 2, 2023

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Anita Mccune Chicago, IL

I live the service. But the phone they gave me the government is not working correctly at all hasn't but for only the first month if I touch something to try to click on to it it won't click on to the site it jumps from one page to the other page when I ain't touching it I need another phone it's in you you that's what they gave me

11 months ago

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Jessica C Suwanee, GA

The only thing that I can say that I do not like is even though it's unlimited data at the end of the month my dad is still into running very slow and I have peace Wi-Fi in order to access me on the internet. So other than the internet issue I can say that Q-link is great. I have never dropped a call. The plan's/add-ons are reasonably priced.

11 months ago Edited April 19, 2023

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Victoria Durbin Detroit, MI

Overall the service is great... I get good reception and dont lose calls or texts... I use it alot for work and being able to receive calls is important to me... I have recommended your service to a few other people.. any time ive had an issue they went about n beyond to fix it... Thank you

11 months ago

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Sunita Azore Fort Lauderdale, FL

The Service is Great and it have been a Great Assistant to me. The only thing is the phone that drives me crazy so I bought a Samsung phone for $200.00 and using the service with this phone but this phone is also not a very upgraded phone. But once again I am grateful for having this service. Thank You QLink Wireless.

11 months ago

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Emily McCarty Chicago, IL

Love unlimited internet service and the text & email.however I was told my phone was compatible and I can't dial out or recieve calls. I called your tech service number and told me my phone was on the compatible list but it was to old. Never offered me a new phone at cost or a tablet...which I'm interested in both.

11 months ago Edited April 6, 2023

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Lisa “LadyPink” Waters GA

Love everything but the confusing and unnecessary emails they constantly send. Their favorite seems to be a warning of your service being cancelled when I'm reality they only want you to visit their website and possibly make a purchase. This is not what makes me spend my hard earned money. Not cool.

11 months ago

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Lisa Caruana Pittsburgh, PA

I am really happy with the service. I appreciate that you offer this service to low income, people like myself. I can't afford cable, or a newer, smart TV. I can at least listen to music, and look up information that I need. Thank You.

11 months ago

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Robert Ruby Baltimore, MD

The service is good I wouldn't say great but good. I have issues all the time with my phone connecting to the internet. Long buffering times and a lot of the time I have to go out on my front porch to use. Just good not great....

11 months ago

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Tiisha Burrell Cleveland, OH

I enjoying being able to use a phone when needed. Also being able to use the tablet to look up information or items. Logging into my billing accounts or scheduling appointments.

11 months ago

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Niki P Cleveland, OH

Qlink has excellent helpful, patient, well knowledged representatives providing superb service that always support and resolve my wireless issues . Concerning my FREE mobile phone plan. Thanks so much Q link wireless/

11 months ago

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Poppa Jay Queens, NY

Just wish you’d provide me with a new Samsung Galaxy phone or an iPhone 14Pro. Other companies offer new phones to use their service. Your service is great but I may have to change providers.

11 months ago

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Lin Ross Orangeburg, SC

I've had my phone for several months and I enjoy it. However, none of my text messages reach a monthly total although I do communicate often by sending a text. Still , when my monthly usage arrives inside my email, the number of texts I've written and sent always reads as '0". according to Q Link records Very strange.

11 months ago

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L'Aura Ricks Orlando, FL

Great reception, clear calls and, since there's no WiFi out here in the middle of nowhere, having the unlimited data is wonderful. Customer service personnel are very helpful and considerate.

11 months ago Edited April 3, 2023

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Annette Higuchi Los Angeles, CA

I like that you are giving me free service. Also like the fact that if anything happens to my phone you have many other's I can choose from. Q link is a great company. They're really looking out for the people they are helping with this services that they offer.

1 year ago

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Troy Davis Orlando, FL

I think it works good but the only thing is I don't know if it's my phone or is accusing but everything else that works good I think what the problem I'm having from dropping everything is because I have too much games downloaded so other than that if it ain't that it's working excellent I mean I have no no complaints whatsoever and thank you very much I appreciate it

1 year ago

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John Woods Detroit, MI

The service is very good and they make it simple enough that your system basically functions flawlessly and the reception quality does not drop even in bad weather so I'm very satisfied with the services that they provide thank you very much quality link wireless for the things that you do for us

1 year ago

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Rachel Schidecker Dayton, OH

I am happy with my service I am been in a uncomfortable place unable to pay bills due to a hip replacement and this has allowed me to have a phone so that I can communicate with the doctors and anybody else I need to thank you the service has been good every time I've needed anything I've been taking care of

1 year ago

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L Lassen Richmond, TX

I was pleasantly surprised that I was able to get through to an actual human to discuss my account, twice in one day!!! Each time I was treated with care and respect and resolutions to my concerns were addressed almost immediately. The only negative aspect would be that I am not satisfied with the phone that I purchased. Other than that, I would recommend Q link Wireless service.

1 year ago

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Becky Raye CO

Customer service is PHENOMENAL!! we're very impressed with the assistance we have received for setting up BYOP. Any and everyone we have spoken with has been Very friendly and ready to help work through problems, questions, and concerns. It's refreshing..

1 year ago

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gar greiner Colorado Springs, CO

We are in the mountains of Colorado and no other cell phone has worked here.the qlink hot pe0er cell phone has wifi so I can get a call or text in my home.and that is great.thanks qlink.in these days of 2 step verification it's important to be able to get these codes sent to a cell phone that actually works where I live.thanks again.no more driving several miles trying to get a signal.no more walking around my property holding the phone up to the sky hope to get service... The Greiners

1 year ago

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Cowlitz Rez Longview, WA

I like that this service is reliable as long as you have the right settings and that it is free like in Heaven for qualifying people. The one problem I ran into was that I needed an adjustable knife to open the standard ZTE phone to get the sim card in or out. The Hot Pepper Serrano 3 phone that is sold on the web site is easier to open. I use the Hot Pepper phone now.

1 year ago

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Nina Casale Queens, NY

I am grateful for the help at this difficult time. I recently lost both my parents to covid . Relocated back to New York from Florida where they were and I'm struggling to make ends meet so I appreciate cooling for helping me with phone service.

1 year ago

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Alethea DeMarco Shreveport, LA

Love the fact it’s free love it helps me so much cause I don’t have the funds to have a cell phone. I hate to complain but you did ask I just don’t have very good or no services at my house. I got to go outside walk around to fine a spot to use the cell phone to call anyone. It gets Frustrating at time especially if it’s important phone call but what can you do it’s free and it’s helping me

1 year ago

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Darlene Adams Horseheads, NY

SIM card came quickly. Love the free plan and it works as good as my old plan. I did have a lot of trouble getting my phone number switched over (2 wks). I think it was bc qlink didn’t have the correct SIM card number (I did tell them I switched phones). When a rep at the number transfer place finally realized what the problem was and took the initiative to call qlink the problem was fixed very quickly and the number was transferred.

1 year ago

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Darius Myrick Jackson, GA

I like the service that Q Link Wireless provides; but my phone wont text, its to small and I can't see it that good, can my phone be up graded to a newer version, please help by sending me an email, with the suggestions, thanks. Kimberly Myricks

1 year ago

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Katherine Warren Charlotte, NC

I ran out of data 2 days before my plan renewed for the next month and have unlimited data, minutes and text. How we run out of data on unlimited plan sure puzzles me but I had to pay $30.00 for more. Then on first of month, what I purchased was deleted and my plan renewed as it does monthly. I'm on disability so my funds are very very below poverty already, so really can't afford paying more for service that was wasted anyways.

1 year ago

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Ron R Austin, MN

Hi this is Ron what I do like they all football but then when you look back I don't have no phone haven't heard the phone but you almost 2 months and I've been telling me to keep sending me SIM cards but what can I do with SIM card without a phone I'm trying to get a tablet but I was told by wireless call wireless they say you going to get one either the phone or the tablet I told him I can't take the tablet and make calls on it the tablet is made for the internet and movies it states that so somebody I don't know it's just everything is messed up screwed up this place is I can't get no help a little more I try to backwards I go so I don't know what's going on new employees and not following the guidelines it's crazy

1 year ago

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F.D. hunter Athens, OH

GOOD COMPANY.......Good email,good calls,good texting, services some places yes..some places no signal at all unfortunately like my home town..( in my hometown no signal). ..I relies that you can alwasy what you want and it give an take. NO one company is perfect. Theirs always room for important especially in technology....for that I give four stars ✨...i am satisfied .....I am sure I you will be a excellent company.I will be a greatly satisfied in the future..Thank You. A appreciated customer!

1 year ago

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Sadie J Bainbridge, GA

Thankful the availability to have access to a service whereas of date have not dropped a call. There is on downfall, when the tablets that are sent out don't work, you are told that they are not replaceable. It took 7 months to receive it and 14 months to talk to someone about it. Which was to no avail. Have a tablet that is of no use is to have one not at all. Therefore, the phone service is good but there is still work to be done on the tablet issue.

1 year ago

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Jeremy V (Twin) Sarasota, FL

Unlimited Data really means after 30gb your service drops to 2G or unable to use. Of course it was turned around on me because it was amongst my paperwork. So I look, yep they're right. Im trying to figure out why everything is written in normal size font, but this specific area involving data is so freaking small I literally had to get a magnifying glass. OOOHHH I get it. Nice,nice👌. .... Absolutely amazes me how intentional deceit is viewed with such normalcy. Other than that, no complaints. Good service, Competitive prices.

1 year ago

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jonas dusevicius Hickory Hills, IL

easy to use user friendly, easy aplication if you have food stamp oor medicaid you can get a phone and a line life line. sometime this come is clutch when you need to call doctors zoom judges and get the call back for a job interfview

1 year ago Edited January 9, 2023