Founded in 1999, Cricket Wireless is one of the largest prepaid phone service providers in the United States. Cricket reviews describe a mix of both positive and negative experiences with the company's customer service, network coverage, and overall quality of service.
Cricket Wireless provides some type of 4G LTE network coverage over most of the United States and offers international texting, data, and calls in select countries. The company claims to have upwards of 98 percent nationwide connectivity (which was bolstered by its acquisition by AT&T), allegedly covering more of the U.S. than several competitors.
Another important aspect that drives Cricket’s corporate DNA is data throttling. Every client gets a certain amount of high-speed data that comes with their plan each billing cycle, even if the plan is marketed as "unlimited." If a customer exceeds their allotted high-speed data usage amount, they notice a significant slowing of their Internet and data services. As a user approaches their monthly allowance, they may notice a slower data speed.
Jennifer Van Buskirk is the current company president. Recently, the FCC approved AT&T’s $1.2 billion merger with Leap, Cricket’s parent company.
With a large selection of smartphone and other device options, customers are able to find a phone that fits their needs, including Android phones and iPhones. Although some pre-pay cellular services do not include Apple products, Cricket has the iPhone. In the past, users of prepaid services had a hard time finding the latest iPhone and users of prepaid phone services often had to settle for an older generation model. That is no longer the case.
Current customers appreciate the number of Android models that are available. While there are not that many Windows phones to choose from, Cricket does offer two nice Nokia models. Overall, the best variety of phones comes through Android-driven phones. All of Cricket's phones come with the standard operating systems that are on the market, including Android, iOS, and Windows.
To use your current phone with a new Cricket prepaid plan, you can purchase a $10 SIM card or bring an unlocked LTE-compatible device.
Cricket's basic monthly plan options include:
The Unlimited plan, which costs $55 per month or $50 after the Auto Pay credit, includes:
The Unlimited Extra plan includes all the features of the Unlimited plan, plus unlimited high-speed data access with faster 4G LTE speeds, and 15 GB of mobile hotspot on compatible devices.
Cricket's Unlimited Plan works well for family plans: You get four lines with unlimited data for $100 per month. Keep in mind that unlimited data refers to both high-speed data and lower-speed data. After 22 GB of high-speed data usage, Cricket may slow speeds.
Also, the Auto Pay credit is not available with multiline discounts or on promotional offers.
Cricket offers these features as monthly add-ons at a reasonable price:
Cricket offers 30 GB, 10 GB, and 3 GB data-only plans for hotspot usage.
Cricket has all the bells and whistles of a contract provider but doesn't require the contract.
There are plenty of storefront locations to get help with your Cricket wireless plan. For the most part, Cricket Wireless reviews report that Cricket does a good job of providing quality customer service. Prospective customers can speak to Cricket customer service using the live chat feature on the website.
The 5 GB, Unlimited, and Unlimited Extra plans are eligible for savings with Auto Pay credit and group save discounts. Families can save up to $100 per month in discounts for up to five lines. Cricket does also offer a discount for each plan if you set up an automatic payment every month.
Because the company does not require a contract, you can change your Cricket phone plan anytime you'd like for no charge. Once you switch plans, your plan will take effect immediately, unless you decide to wait until your next billing cycle. However, note that you can only change your plan twice per billing cycle, and any change may affect your current discounts.
Cricket Wireless also mandates that no more than one plan change per phone number can be scheduled to start on the next billing cycle.
While the data throttling option makes it easier for Cricket to "spread" data around and avoid charging overage fees, data throttling does kick in when a user is still within their allotted high-speed data amount for the month. This may make it difficult for users to check their email, surf the net, or access optimal download speeds for other purposes.
When purchasing the 1 GB high-speed data add-on, any high-speed unused data you have at the end of the month expires each cycle. So if you don't use up all of your additional data, you pay for it anyway.
With the Cricket Unlimited plan, customers can call, text, and use data in Mexico and Canada. However, in the additional 37 countries with coverage, calls are not covered — only text message communication including picture/video messages. To access coverage in additional countries, you need to purchase an individual country monthly add-on.
The Cricket Protect add-on covers a maximum replacement value of $1500 per claim of loss, theft, accidental physical damage or liquid damage, in-warranty exchanges, and out-of-warranty malfunction, which is really good coverage. However, each customer is limited to two claims per 12 months. For the accident-prone customer, two claims may not be enough.
Cricket Wireless reviews are mixed, which makes it difficult to decide if the cell phone provider is a trustworthy company. Many reviews highlight poor customer service and slow data, while also appreciating Cricket's low price and affordable plans. If you want to learn more, you can find Cricket Wireless reviews below.
I did maintain service with Cricket for about 6 month back in 2014, and since then I changed to Boost , T Mobil, My worst experience have been with Cricket, their connection cover is very weak, if you ever are driving away from the center of the city you are out of service, and if you need to use the GPS, forget about it.
There doesn't seem to be a place on the planet that it has enough signal to send a text, make or receive a call, and if I'm using GPS it loses signal from time to time. It goes offline so much I lose a lot of business before I realize what it's done.
A reliable phone when on a budget.It' s a great company for someone who doesn't want to pay high dollars for a contract. The signal is pretty good overall.
I have been a cricket member since the day they opened in Sylacauga, Al. I have had some bad and good experiences but this one is the worse that I have had to deal with with any company. IS MY PRIVACY, the Sylacauga location has violated everything about my privacy. I reported a phone lost/stolen on my account, and then someone went down to the Sylacauga store and the girl in there over rided my pin code on a lost/stolen line, let them reopen a new line in there name, they changed my pin code, the thing also is that i am still paying on the phone through progressive, cricket couldn't turn the phone off that the person took off my account due to they had a pin code on the account, but i said my account had a pin on it. The phone number was still the same number, Cricket has violated my privacy. And i am going to seek attorney advice and i have gave the Sylacauga store over a week to handle this but they have not.
I loved cricket and I had signal underground. I sometimes miss them. More towers would be good but they’re awesome
If you are looking for a no contract service it pretty good service for the money
For the price its 5* but the coverage is not the best. I wish they didn't charge for every little thing but its not too bad
I love this company! They have great service for a great price. We had an awesome experience from the very beginning and continue to appreciate this company! I would never go back to AT&T!
Great price great service never had a single problem
Debra Broussard, PMP
Cricket products, services, and overall customer service are awesome for the communication, ease of use, and user friendly applications.
Richard V Tagle
I've used Cricket for many years now. Never have been disappointed, never have had to deal with minutes and such and I truly and sincerely recommend Cricket to anybody who asks me about my cell phone company.
Company is okay as far as internet data it's a little slow even for the unlimited high-speed customer service is not good
Service,I do not have any problems. Have a service without contracts they have billing services
I love the company. They could improve by providing in store service free for phones purchased online when transferring data from one phone to another.
They have all types of cell phones for sale and one flat monthly payment. No hidden charges.They can improve by making sure all their sale people know what they are talking about.
can count on bill being the same all the time
Have not an real issues in the 7 years. Customer service is great
There phones are much less expensive than other like Verizon and provide me with great coverage
I've been with Cricket several years. I like the flat pricing and the fact they have a lot of brick & mortar stores. I don't think they could do anything to improve.
Cricket is very unfair to existing customers. Once you are a customer you get nothing.
I'm happy with the company and customer service is responding fast
Service has been really good. Customer service has been great as well.
I'd give it negative stars if I could, and I'd not even used them yet! I bought the sim card & physical plan card at Walmart since I was not anywhere near a store. My phone said it was compatible, but was not due to technical issues so I spoke with Andrea Z. to see about getting a promotional deal(even w/ a contract) 2 days after purchasing the items. She said there was no way. No way at all. That is unbelievable as I hadn't even used a minute of any of the features. HORRIBLE HORRIBLE HORRIBLE! Bad recommendations and losing customers is the last thing a company wants in this economy!
I've only been a Cricket customer for 2 weeks looking for overnight shipment took me a week to get the phone got the phone it wouldn't charge drop calls phone gets stuck on a call you can turn it off been trying to get customer service for 2 weeks can I get anyone worst service I've ever had hate I made this switch
trustworthy, quality products, great rate
Cricket cares nothing for their customers. With the pandemic and isolation we are all facing, the only way to communicate with friends and family is our cell phones. Every company is working for the good of America and their customers by delaying payment with no turn offs. What does Cricket do? They turn the only communication you have with family OFF the second your payment is late.
Idk why you guys are not willing to be a little more lenient with due dates with everything going on. People are NOT just being "laid off" for a few weeks, we are loosing our jobs fully and companies are just calling it laid off so they don't have to pay unemployment for people. All I asked for was 2 more days to get my last check from my job that decided to let go of my entire department and even though I found a new job I of course won't get that first check for 2-3 weeks. You have really shown how much you care about your customers and it's pathetic and you guys should be ashamed of yourself. Everyone knows you are a low income phone service provider and most of your customers are considered "essential" workers so we obviously don't have loads of cash sitting around and during a pandemic you'd think you guys would offer a little more assistance for your customers. Sense my phone hardly works anyway, instead of staying with you guys when I get my check tomorrow night I will be switching providers. Good luck in your poor endeavors
Company makes you pay in advance but when you switch carries due to the horrible service when making calls this company keeps all money that is due to you. I have used prepaid cell services for many years and never have I never been provided my refund when I switch to another carrier.
There're local, decent rate, no contract, no problems.
There are definitely pros and cons of using cricket. First of all, it’s cheap and they were constantly giving me more data without raising my price which is great. The service works really well in my small town, but it definitely has less coverage in other areas than some other providers. I also had some problems with messages or pictures coming in, but anytime I called cricket usually could fix whatever the problem was.
Although it's fairly new and unknown they're deals and quality is undefeated. You pay little for so much. And they have great cellphone options.
Had an issue with billing. Called their customer no service department and the only thing they could do is say “there’s nothing I can do”. What’s the point of a customer service department if there is no service they can provide.
Used when single and it worked. Not the best coverage for us going out of state. Great for kids and teens. We couldn't use our iphone with our plan here so we changed.
This phone company is awful! They have not coverage and I don’t have a ton of service in the places I travel!
I have been a cricket wireless customer for 6 years. I was furious this morning when I woke up to a suspended account. I paid my bill early and had no reason to be suspended. When I called customer service to find out why I was informed that by adding a hotspot I was due to pay an additional fee because due to a glitch I had been given the hot spot 2 days early. I tried to find out how their glitch was my fault and they continued to say they understood but I owed the fee and a reactivation fee. Tell me how was it my fault their app glitched and why was I being penalized for it. I went through 4 people and was disconnected 2 times with no call back. They continued to tell me the only fix they had was to charge me the reactivation fee. They screwed up and I was charged for it. Unfortunately due to it being a family plan and my family traveling at the moment and needing to have service I had to pay. However I am now researching other phone services and have to say that if you plan on signing up for Cricket Wireless DONT!!!!!!! They take from the consumer and could care less. They offer no help and except for their robotic repeated sentence of "I understand" and they truly don't care.
I used cricket for a few years and they were just okay to me. The price, at first, was the biggest reason to me switching over. Over time I hated that I couldn’t make out of state calls and the service wasn’t very good. I dropped a lot of calls. After some time, other cell phone providers were dropping prices. I switched back to T-mobile when I realized I wasn’t going to be paying much more than what I was paying for cricket, so I made the switch back to t-mobile.
Worst Service Ever!!! I just spent the last 40 minutes trying to pay my bill on the App which was down, then went to the website and got all the way to inputting my card info when the site froze. Then my service was cut off!!!!! I called to make a payment with a rep and restore my service and they were closed. Then I was charged 9 additional dollars on top of my bill to use the automated service. Calling during "normal businesses hours" tomorrow to cancel and go with another company. I've been with Cricket since it became available in this town anticipated it actually because I was so impressed with it from my home town...since AT&T took over customer satisfaction has taken a back seat to the corporate bottom line. And the Customer Service wasn't that great to begin with but at least it was there...now it's non existent.
Cricket was my first provider because it was so affordable. I feel like it’s still good value for the money.
Worst phone service ever, worse decision ever made was to give Cricket my business. They are very unprofessional, over charge, and is robbing customers out their money
Great phone to have inexpensive does have really good reception but it's nice to have one when you need 1
Cricket has been the best cell phone service company that I have ever had the pleasure of receiving service from. Their prices are very competitive, their products very reliable and their customer service is superb.
I initially liked cricket til they kept suspending my service even though I paid them without fail before the due dates. In fact they still have $30 of mine and won't refund it. Customer service was decent but nobody could tell me why my account was suspended. After 20 calls , no lie, and possibly more, to them and speaking with manager after manager to fix this problem just so I could use my service they would hang up on me because the customer support couldn't do anything but walk you through things and take my money. My problem has never been resolved and there is still money on my cricket account that they refuse to give me back. I want my money back!! The phone is cheap and worthless to me. I'm seriously going to Yelp to complain and make this public. I will never use cricket again and I will warn everyone against using this company. I love my new phone company. Buyer beware with cricket! This is not a fake review. This is a review from a customer that absolutely has had the worst phone experience in my life.
I’ve been a customer for about 7 years. I’ve had no issues. It’s nice to be month to month contract and the coverage has been great! No problems. Cheap and easy to work with
Inexpensive, but you will want to be in a metro area. Service is spotty so you will drop calls.
My phone was hacked. Took me forever to get customer service. When I did could not find anyone that spoke "ENGLISH". Yes I speak English they would say but could not understand them. Then when I told them what had happened. They tell me sorry I will check on that. After 25 minutes on hold she comes back to tell me they will have to call me back. Really, the next day I call to find out what happened never heard from anyone. The lady says sorry that case has been closed. NOW I really frustrated get manager that says I'm to busy to help you. So I really think you should think twice before you go with them. Not my first problem with them. Had insurance on phone and that was a waste of money#!!#!
Crickets prices are really good, but the service was very faint in lots of areas.
To me, they represent the low cost option for cell providers. Their service matches their prices though. Stay clear if you have the money to get a slightly more expensive plan.
Less than zero. big rip off by little turds.Don't let them pry out your stim card with their earrings or nails. Lose every thing except sleaze out your att account to switch it. Thieves. Lose all photos and connections. A true robbery of more than you can imagine.
cricket is really cheap to create plans with them. Their service is pretty good anywhere you go
My first cell phone carrier! I thought it was pretty good at the time, although now being with other carriers, I realized it wasn’t the best coverage.