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4.3

Overall Score

LAST UPDATED: November 22nd, 2022

Founded in 1999, Cricket Wireless is one of the largest prepaid phone service providers in the United States. Cricket reviews describe a mix of both positive and negative experiences with the company's customer service, network coverage, and overall quality of service. 

Cricket Wireless provides some type of 4G LTE network coverage over most of the United States and offers international texting, data, and calls in select countries. The company claims to have upwards of 98 percent nationwide connectivity (which was bolstered by its acquisition by AT&T), allegedly covering more of the U.S. than several competitors. 

Another important aspect that drives Cricket’s corporate DNA is data throttling. Every client gets a certain amount of high-speed data that comes with their plan each billing cycle, even if the plan is marketed as "unlimited." If a customer exceeds their allotted high-speed data usage amount, they notice a significant slowing of their Internet and data services. As a user approaches their monthly allowance, they may notice a slower data speed. 

Jennifer Van Buskirk is the current company president. Recently, the FCC approved AT&T’s $1.2 billion merger with Leap, Cricket’s parent company. 

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The Good

  • Large Selection
  • Cell Phone Plans
  • Add-On Features
  • No Contract
  • Customer Service
  • Discounts
  • Plan Changes

Large Selection

With a large selection of smartphone and other device options, customers are able to find a phone that fits their needs, including the new Samsung Galaxy S20. Although some pre-pay cellular services do not include Apple products, Cricket has the iPhone. In the past, users of prepaid services had a hard time finding the latest iPhone and users of prepaid phone services often had to settle for an older generation model. That is no longer the case.

Current customers appreciate the number of Android models that are available. While there are not that many Windows phones to choose from, Cricket does offer two nice Nokia models. Overall, the best variety of phones comes through Android-driven phones. All of Cricket's phones come with the standard operating systems that are on the market, including Android, iOS, and Windows.

To use your current phone with a new Cricket prepaid plan, you can purchase a $10 SIM card or bring an unlocked LTE-compatible device.

Cell Phone Plans

Cricket's basic monthly plan options include:

  • Talk and Text: unlimited calls and texts, but no data or picture/video messages ($25 per line)
  • 2 GB: Unlimited talk and texts and 2 GB data access ($30 per line)
  • 5 GB: Unlimited calls and texts and 5 GB data access ($40 per line)

The Unlimited plan, which costs $55 per month or $50 after the Auto Pay credit, includes:

  • Unlimited data access with upload speeds up to 3 Mbps
  • Video streaming at SD quality, about 480p
  • Unlimited calling, texts, and picture messages in the U.S.
  • Unlimited texts from the U.S. to 37 countries
  • Data access plus unlimited calls, texts, and picture messages to and from Canada and Mexico
  • HD voice and WiFi calling with compatible phone

The Unlimited Extra plan includes all the features of the Unlimited plan, plus unlimited high-speed data access with faster 4G LTE speeds, and 15 GB of mobile hotspot on compatible devices.

Cricket's unlimited data plan works well for family plans: You get four lines with unlimited data for $100 per month. Keep in mind that unlimited data refers to both high-speed data and lower-speed data. After 22 GB of high-speed data usage, Cricket may slow speeds.

Also, the Auto Pay credit is not available with multiline discounts or on promotional offers.

Add-On Features

Cricket offers these features as monthly add-ons at a reasonable price:

  • Cricket Protect, which covers you from device loss, theft, or malfunction ($7 per month)
  • Cricket International, which adds international communication coverage ($5-15 per month)
    Individual Country Add-Ons, which include calling minutes and unlimited text, picture, and video messaging to Colombia, Costa Rica, Cuba, Dominican Republic, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Philippines, and Vietnam ($10-15 per month)
  • 1 GB High Speed, which can be used when the high-speed access included in your base rate plan is gone ($10 per month)
  • Mobile Hotspot, which makes your cell phone a Wi-Fi hotspot to which you can connect your laptop or tablet to the Internet on the go (also called tethering). This add-on is only available with current
  • Unlimited plans and select grandfathered plans ($10 per month)

Cricket offers 30 GB, 10 GB, and 3 GB data-only plans for hotspot data usage.

No Contract

Cricket has all the bells and whistles of a contract provider but doesn't require the contract.

Customer Service

There are plenty of storefront locations to get help with your Cricket wireless plan. For the most part, Cricket Wireless reviews report that Cricket does a good job of providing quality customer service. Prospective customers can speak to Cricket customer service using the live chat feature on the website.

Discounts

The 5 GB, Unlimited, and Unlimited Extra plans are eligible for savings with Auto Pay credit and group save discounts. Families can save up to $100 per month in discounts for up to five lines. Cricket does also offer a discount for each plan if you set up an automatic payment every month.

Plan Changes

Because the company does not require a contract, you can change your Cricket phone plan anytime you'd like for no charge. Once you switch plans, your plan will take effect immediately, unless you decide to wait until your next billing cycle. However, note that you can only change your plan twice per billing cycle, and any change may affect your current discounts.

Cricket Wireless also mandates that no more than one plan change per phone number can be scheduled to start on the next billing cycle.

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The Bad

  • Data Throttling
  • High-Speed Unused Data Expires Monthly
  • Limited International Coverage
  • Claims Limits
  • Mixed Reviews

Data Throttling

While the data throttling option makes it easier for Cricket to "spread" data around and avoid charging overage fees, data throttling does kick in when a user is still within their allotted high-speed data amount for the month. This may make it difficult for users to check their email, surf the net, or access optimal download speeds for other purposes.

High-Speed Unused Data Expires Monthly

When purchasing the 1 GB high-speed data add-on, any high-speed unused data you have at the end of the month expires each cycle. So if you don't use up all of your additional data, you pay for it anyway.

Limited International Coverage

With the Cricket Unlimited plan, customers can call, text, and use data in Mexico and Canada. However, in the additional 37 countries with coverage, calls are not covered — only text message communication including picture/video messages. To access coverage in additional countries, you need to purchase an individual country monthly add-on.

Claims Limits

The Cricket Protect add-on covers a maximum replacement value of $1500 per claim of loss, theft, accidental physical damage or liquid damage, in-warranty exchanges, and out-of-warranty malfunction, which is really good coverage. However, each customer is limited to two claims per 12 months. For the accident-prone customer, two claims may not be enough.

Mixed Reviews

Cricket Wireless reviews are mixed, which makes it difficult to decide if the cell phone provider is a trustworthy company. Many reviews highlight poor customer service and slow data, while also appreciating Cricket's low price and affordable plans. If you want to learn more, you can find Cricket Wireless reviews below.

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The Bottom Line

There are pros and cons to the Cricket Wireless prepaid plans. The service provider features the latest Android, iOS, and Windows operating systems and the latest phones.

Cricket offers flexible plans and includes optional add-ons that let users customize their phone plans as needed, with variable data plans and lines needed per account. Cricket does a good job with multi-line discounts with a four-member family plan costing only $100 per month.

However, one of Cricket's major downfalls — like any major carrier — is its data throttling. When you reach your data limit, your Internet usage will dramatically slow and will not pick back up again until the start of your next billing cycle.

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Star Rating

3.0

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310 Reviews

Review Breakdown

5 grade

33%

4 grade

14%

3 grade

11%

2 grade

6%

1 grade

36%

Sentiment Criteria

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Quality

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Jewelleah Kempers Los Angeles, CA

Cricket has the best overall phone plans at the best price without compromised service or coverage wherever you roam. It has unlimited data plans and Hotspot that do not get throttled after a certain usage making it truly UNLIMITED and that is rare!

2 months ago

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Gina Donofrio

Cricket is growing in leaps and bounds. It is a reputable company that is standing the test of time. It's coverage is vast, with clear audio. One does not have to worry.

1 month ago

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Who Knows Baltimore, MD

Cricket wireless is a very decent company especially for people whom like prepaid phone services. The service is always great. They have great prices for everyone's budget. They have a great insurance policy to assure any problems that arise with your device or service are covered. Highly recommend.

2 months ago

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Matt Harvey Minneapolis, MN

Service is slow. I use my phone for pretty much everything. I don't have wifi at my home. Internet connection is extremely slow. 80% of the time I am not able to load websites. Everything is massively delayed when internet works. It isn't my phone. I reset, switch from airplane mode and back. Monitor my memory storage. Clean cookies and saved data from my phone regularly. It isn't my phone. It's the carrier. I do not recommend cricket to anyone. They do absolutely nothing in customer service to help you. If towers go down in a area. They will deni it. Service is dangerously slow. Internet connection even with full bars in extremely slow. Often if you do connect it takes 5 plus minutes sometimes to get a website loaded. The service is crap. The plans are significantly cheaper and they offer great deals. But they do not follow through and the quality of service you get in those deals are crap. I have reached out to customer service several times. Each time they say it's my phone not the connection or service. Don't go with cricket. They are cheap but you don't get what you are paying for.

2 months ago

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Shay Mathiesson TX

While the company seems to offer good services and I really like how they have a budget plan avaliable if you say have troubles paying entire bill. That's a very nice feature that few if any of the other carriers have. Yet I HATE how every damn month it FORCES you to update! You HAVE to allow device to update and so for a good ten minutes there you have ZERO control over your own phone! What that means is you wouldn't be allowed to call 911 while it was updating for example. Also and I have researched and researched but there apparently doesn't seem to be a way to stop these updates! I've tried going to settings, looking up the app that houses it and tried doing a force stop but it will not allow me to do squat. In other words I am forced to deal with unwanted updates to where I have zero control over a phone that I BOUGHT!!! So yeah that's my biggest and really only complaint against Cricket because aside from the forced updates, they're a nice company that have competitive plans and deals. Also their customer service is excellent I think. They've always been able to resolve any issues that came up plus they're very nice as well.

5 months ago

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Gail Mann Charlotte, NC

I was not to happy with Cricket because the phone did not work and while waiting for a replacement I lost my number at no fault of my own

3 weeks ago

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Junior Ramirez Tucson, AZ

I LIKE HOW CRICKET HAS BETTER COVERAGE IN THE CITY THAN TMOBILE, I TRIED VERIZON AND SPRINT ,INCLUDING BOOST MOBILE AND OTHERS, SERVICE WAS BAD , INTERNET WAS SUPER SLOW TO NO INTERNET, UNTIL FINALLY DECIDE TO SWITCH TO CRICKET/AT&T NOW I HAVE INTERNET AND SERVICE IN ALL THE ROOMS, AND 5G. THE ONLY THING I DISLIKE ABOUT THEM IS THEY DON'T CARRY ONE OF MY FAVORITE PHONES, THE NOTE LINE SAMSUNG. I HOPE THAT CHANGE IN THE FUTURE, I MEAN THEY HAVE IPHONES, BUT IPHONE IS SO LIMITED, IT'S SO ANNOYING, SO ABSOLUTELY WILL RECOMMEND CRICKET TO MY FAMILY MEMBERS AND FRIENDS, WICH ALREADY DID AND THEY ARE GLAD THEY SWITCHED

11 months ago

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Wayne Koch Sacramento, CA

They offer you 15 GB of hotspot per month, while this isn't a huge amount, it is one of the most from a carrier and the fact you can add another 15 GB for $10.00 when you run out isn't a bad price at all. The only thing I don't like about it is if you have unlimited data, you should get unlimited hotspot but all carriers are shady when it comes to hotspot or also called tethering. They coverage is one of the best and I never had problems with data throttling ever. If I were to rank them on just overage and how much I got throttled after going over 22gb,I would give them 6 out of 5 stars, it was always excellent. My problem is with their billing. I bought a Nokia C5 endi from cricket and although the phone is ok, the my cricket app never worked and I could never access the online app with my phone since buying it which not only made it inconveniant to pay my bill it made it almost impossible to pay it on time and even though cricket new of the Nokia problem, they would still charge me the $15 dollar late fee and suspend my service. So I had to pay an extra $15 every month and it's impossible to get ahold of a real person in customer service. I finally gave up and switched carriers because of this

6 months ago

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Kristin Hungerford CA

The Cricket Store in Clio is wonderful. Erin was courteous and helpful. She went through one pathway and the computer told her everything was fine. When it wasn’t she tried another way and her phone is now working. Thank you for making this easy and painless.

7 months ago

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Tiffany Owens Elmendorf, TX

Can't get service anywhere unless I'm connected to WiFi, and even then, it still won't send texts or pictures or make calls. What am I paying for?. Ridiculous. I will be switch soon

1 month ago

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Charles S. Kew Gardens, NY

I was a former Verizon customer and became fed up with their high prices for my simple needs, placing phone calls a few text messages a month that I thought I would switch to one of the lower end carriers, I did brief research and discovered that cricket was owned by at&t and that the penalty would be slower download speeds, I'm not a gamer nor do I watch lengthy videos on my phone so I felt let's give them a try. I couldn't have been happier. Their customer service has been great and living in the metro area signal strength is no problem. Now y this is the draw back, if you switch to one of their plans where a free out inexpensive phone is given you will notice the download speeds but if you option for a phone with faster processing speeds you should be quite happy with them.

3 years ago

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Yuvonne Banks Grand Rapids, MI

Worst weakest service ever have mostl 2 bar every day today couldn’t send text messages.

3 days ago

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Jnt_421 Bethel Park, PA

I purchased a cell phone online from Cricket. I was required to pay 3 months of phone service up front in order to get the phone at a discounted rate. I also added on $8 phone insurance. Towards the end of the 1st month and again towards the end of the 2nd month, I received an alert that if I did not pay, my service would be disconnected. There was never any explanation of why I was getting warnings for nonpayment when I had paid in advance. I received a message at the beginning of this month (June) that I owed $16. After looking into my account, there was no breakdown or explanation of what the $16 was for, but I made an assumption that it was for two months of phone insurance. I paid the $16 via Apple Pay and the payment shows on my Apple Pay account. However, the next day, my Cricket service was suspended. After speaking with 4 different reps, one of which was a manager, I was able to pay the $16 through the fourth rep and get my service restored around 3:15pm. I had to explain my situation 4 separate times, used my 15 minute break and 30 minute lunch on the phone with Cricket. They just repeated back EVERYTHING I said to them and the first two reps and manager I spoke with did not help AT ALL. Not only did they claim they did not receive my payment, but they were trying to charge me $5 reactivation fee and a $4 service fee on top of the $16. I feel like they went above and beyond to try to get every dollar they could from me. I have gone 15 hours without service today, even though I already paid for the whole month. If they are going to force a customer to pay for service up front, the additional features added on at the time of purchase should be included so that an $8 phone insurance fee doesn't get my $60 service disconnected. The extemely spotty service at times added on to today's issue has shown me that I made a HUGE mistake by switching to Cricket and I feel that this company is deceptive and a rip off!!

5 months ago

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Missy Wreck GA

I have been with Cricket for more than ten years but I am now looking for another service provider. Cricket offers no deals to their loyal existing customers but gives new customers great discounts on phones and service. I recently purchased the worst Cricket phone imaginable the ovation 2 and I've had nothing but problems since the purchase I went to purchase new phones for my family and none of the phones I wanted were in store due to Cricket trying to force the most expensive phones on customers and refusing to put the more affordable phones in store. I called several Cricket dealerships, including the one I went to, and all of the numbers are disconnected. I will not be spending any more of my hard earned dollars with cricket and I will be finding a new service provider before it's time to pay my bill again. Ridiculous

5 months ago

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Lisa E Leominster, MA

They are usually fine and allow automatic monthly payments. However, I recently lost my phone. I had it disabled. It was returned to lost and found the next day and I requested that it be enabled again. No problem according to the rep I spoke to. Turns out it was a BIG problem. Their policy is to blacklist the phone for up to three days running during which time, requests to enable the phone restart the clock. If I need to continue using my phone, I have to call EVERY day. I was told to use a spare phone. No kidding. Why on earth would I have two phones?? Now I have to wait for a three day stretch before it falls off the blacklist. That is, according to the THIRD person I spoke to on the THIRD daily request to enable the phone again which apparently lasts until midnight when it turns back into a pumpkin until I call to get a fairy godmother to make it a real phone for the day.

6 months ago

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Paul Lytle Reading, PA

I've had cricket for over 10 years now. My explanation of cricket is its like having many thorns in your side. Initially when I switched from Verizon I was told I could only bring 2 phones over at a time after I had already placed my order for 4 lines to be transferred. After speaking to the customer rep, about a day later all sim cards showed up which indicated their customer service did not know what they were speaking about. Over the years I experienced slow service-throttling. I do not use an extreme amount of date so there is no reason to have slow service. Over the years I have spoken to customer service and most of the time it appears they don't know their product. The cricket voice mail app is somewhat horrible. At 1 time when I received VM messages the app showed it was one person who called and when you listened to the voice mail it was actually someone else that called. Another time I had created an out of office voice mail and saved it. Had someone else call my phone to verify it saved. After 2 days it reverted back to my old voicemail. For the last month service has seemed to really slow down and even though I show 3-4 bars I still cant even get on the internet while at work. I receive a lot of scam calls at least 3-4 times a day and cricket does nothing to block them on their end. My thought is they are possibly selling my information to these scam call centers. If I had to explain my dealings and phone service on cricket to someone I would say its like living in a 3rd world country.

7 months ago

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Valerie snyder Weirsdale, FL

Yes the prices are very reasonable but let’s remember the old saying “you get what you for”. How true and I get there are rules for a reason and o have not once disputed that but could have done something in my situation yes I believe so but unfortunately this girl Marium who claimed to be the manager at the Mt. Dora store in Florida was about a joke. She had friends there and talk talk talking up a storm being all loud and shouting Spanish from one side of the store to the other. She asked me after 15 min what I needed and I simply stated that I had a brand new never taken even out of the box phone and I wanted to pay the $200 difference and purchase the one I actually wanted. I didn’t purchase it my soon to be ex husband did. Well she was not happy about that for some reason she said well I’m with a customer so sorry your gonna have to wait. I had no problem with that so I waited patiently all the while I guess they didn’t really just because I am not Spanish has absolutely nothing to do with any language I speak. She just assumed I didn’t I’m sure everyone knows what happens when you assume. Well that was her first mistake then when I explained what had happened and what I was hoping to do she was oh no you cannot do that with this look on her face so unprofessional then proceeds to count on her fingers like in kindgarden with her 2 inch nails that looked ridiculous like I was a child and did not understand🤨. Best part I asked who was the manager and if I may speak with thrashed was like oh no no no I am the only manager you can’t talk to nobody else. I left that store and will never return if that is the type they allow to represent them then I need to take my 12 lines and sign with another carrier. Not to mention I have only been a customer for about 15 years. But she said so what that doesn’t matter. Great way to handle yourself I am now done and be so happy to get a new carrier.

7 months ago

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A R Fort Worth, TX

Ive had Cricket since 2016 or 2017. I had no problems until recently. During that time I did purchase a brand new Note 8. I currently have the same phone and I prefer to keep my phone. "If it aint broke" why try to replace it? The company has been switching to upgrades from 3g to 5 g. They tried to tell me my phone was not compatible. Thats false. It was a ploy to a promotion to switch to a crappy new phone they had to offer. The committment was to use a free phone for a minimal of 6 months. I was disitasfied that they couldnt see that my phone was compatible with LTE. I continued my service and now a few of my family and friends have done the same. Maybe one day we shall yse services but we all switched to T mobile with no contract.

8 months ago

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Review Source

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AREA 51

they sold my phone number from the Cricket Company and so they sold my personal information. So be careful when you take tel Company. Cricket Company worst tel Company.

1 month ago

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Laura Oravetz Denver, CO

My old cell phone died yesterday so I went to my cricket store on W. Alameda in Lakewood (Belmar), CO. I was taken right away by Bianca who was incredibly helpful. I am 71 and needed an easy to operate phone. She helped me with the choices that would be best for me and then helped with my selection. Also, gave me several choices for a case cover. She was able to transfer everything from my dead phone to the new one and explained anything I needed to know. I so appreciate the customer service I received.

1 year ago

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Cricket lover Stevens Point, WI

They basically have a very caring staff. I used to go to Cellcom. And Cellcom refused to allow me to get a new phone. So I switched to cricket. They are very easygoing. I also tried Sprint. Sprint wasn't so easygoing with caring over the number. Cricket has been everything more. There is one major annoyance or bad thing. The customer service is usually really great. But one time, The service couldn't figure out how to transfer a sim. Not much of a big deal. I just had to tell them how to do it. But I think they were new or in training. Anyways. I like cricket. They deserve a reward.

1 year ago

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Shaya Espino Meridian, ID

I just experienced the best possible customer service experience from Cricket, customer service repressive Emee, at the Cricket store in Meridian on Cherry. I was looking for a case for my phone and Emee was just amazing with her assistance and professional skills. She greeted me as soon as I came in the door and was sincere and paid attention to what my need was! I really appreciated her help today; she made my day a happy one. I have been a good Cricket customer for many years and have always been happy with my phone service but I had always felt the customer service was lacking until I met Emee today. Cricket needs to hire more reps like her. Thank you Cricket, for better customer service. Shaya Espino

3 years ago

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b a w FL

Customer service is a joke hard to understand put you on speaker all you can hearis background. Cant solve your problem just say try back in 24 hours ihave been tring to log into my account. 4days no access support is useless try back in 24 hrs or create new account i said no fix my account i will. Be switching thanks for nothing CRICKET YOUR SERVICE IS HORRIBLE

4 months ago

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Joe white Knoxville, TN

I have been with cricket about 4 years now and was very happy with their service. Since the began switching over to 5g earlier this year its been nothing but headaches. I've been back to the store multiple times with no results. Extremely slow internet apps not working. Very aggravating I am getting ready to drop them just trying to decide what I am going to switch to

4 months ago

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P McLeod Rolling Meadows, IL

Believe ALL of the negative reviews! I don’t have enough space to write my entire review. Bottom line they (Michael) admitted and noted on my account that HE cancelled my service in error. Another rep (Kristian) verified the same however they want you to pay for their error. I w/be charged 25$ to restore my line (when it wasn’t my error). Reps Michael, & Kristian, hung up after being asked to trf to a supervisor and Oliver transferred to a dead line no one answers. It’s not worth the headache on the end. If you don’t HAVE to use Cricket- don’t!

5 months ago

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IPayMyBills Gary, IN

I've had cricket for a long time. Just got off the phone with these people. They obviously outsource to India or some non-USA place. I recently had to do a bridge pay, something I'm not really familiar with. Yet do to an unforeseen circumstance had to find out about bridge pay and do that. Two days later I paid the remaining balance plus more, like I usually do. Yet, found out today my phone was off. I supposedly broke the bridge pay agreement. I asked this extremely clueless rep over and over again why this and why that. She could barely answer anything. I even added for her... simple math, yet she comes back with some figure that doesn't even add up. Supposedly the $15 you pay is supposed to go to your bill....NO! Only $10 goes to it. And yet the amount she said I owed....still in no way shape and form made any sense. So now I guess Cricket wireless has resulted in ripping off their customers. I need my phone. My phone is not for selfies and other superficial nonsense. This has truly ticked me off. Will blast them to everyone I know.

5 months ago

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Vickie Memphis, TN

I have a wireless internet device from Cricket. The service has been horrible for the past five months and now the unit can't open the internet at all. I took the unit to the Cricket store where I purchased it and was told I could send it for warranty repair and have it back in a week (therefore no internet for a week) or I could buy a new unit. I work from home so there was no choice, I bought the new unit and requested the warranty claim on the old unit. The store didn't bother to tell me I wouldn't get a warranty claim through if they sold me a new device. Not only was I charged for the new unit, I was charged a $25 "upgrade" fee. I paid $115 for replacing their broken device. After leaving their store without any help, spending hours on their chat line, and 3 calls to their service department, I finally got a call back after 3 hours. I couldn't get a claim processed because the new device I had to purchase this morning deactivated the old device and was not recognizable for warranty claim. After 30 minutes on the phone, I finally got a return authorization for the warranty claim. As soon as I get the warranty box back, I am returning the new device purchased this morning, demanding a full refund, and cancelling any and all services I have with Cricket (4 phones, 1 internet device). I have wasted an entire day and have received an unbelievable run around to get this device warrantied. This is not customer service - not by a long shot.

6 months ago

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Bjstarks

Cricket is horrible. They are rude and have terrible customer service. If you all to ask to speak to a supervisor they put you on indefinite hold. My mother changed her number due to too many spam calls and was told she would need to pay $15 on her next bill, she agreed, once they changed her number they called and said they were mistaken and she needed to pay the $15 up-front. She said she could not and was asked i she could lay within 24 hours. She agreed this was at 5:30p yet her phone was disconnected at midnight and she was charged a $47 reconnect fee. They refused to turn on her phone until after letting the phone ring for over an hour (NOT an exaggeration) before a supervisor picked up, after speaking with 5 people including at rep posing as a sup, we spoke to Marcus he apologized for the ordeal and got her phone reconnected. The next morning they disconnected her phone again. When I told the rep (Janes) the issue we had previously and that Marcus had helped us he said the phone was off because she needed an update to 4g and to go to cricket and get a new phone..I explained that her phone was working fine yesterday and this was ridiculous to which he responded "Then why don't you call Marcus!" and hung up on me I called back and asked to speak with a supervisor and rep(Vickie ) said sure then put me on hold without asking for any info and I was on hold for 1hour and 35 mins and no one ever answered. I am moving my mother's phone to my T-Mobile carrier. She is 70 years old and loves alone.. what a horrible experience and I now plan to tell everyone I possibly can what a horrible complaint Cricket is and that they should be out of business for trading period so badly. They will not last because you can't treat people so badly and expect to be successful.

7 months ago

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Katherine Zitzman Albany, NY

I tried a different service for a few weeks and went back to a Cricket store to transfer the phone number back to Cricket. He deactivated the number. I went to another Cricket store and they called Cricket and asked them to reactivate it. Cricket refused. I can't log into Facebook, Amazon, Google, Google drive and Gmail since I used that number for a safe login. I will post this on as many websites as I can to let people know how Cricket treats customers of several years. I will post this experience on social media wherever I can. I wish I could leave zero stars. If they still won't reactivate the number I will go to another carrier.

8 months ago

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yolanda encinias Tucson, AZ

My daughter bought me an iPhone from cricket in June and by August I was having trouble charging it. I called cricket and they said it was under warranty but I had to go through apple. Well through them they want to charge me almost $300 to fix it!! My daughter didn't even pay that much for the phone!! Needless to say I WON'T BE GETTING ANOTHER PHONE THROUGH THEM AMD I MIGHT EVEN SEITCH PHONE PROVIDERS!! I've been trying to get it fixed since August and they come out with that BS!! 3 different cricket stores told me that they should have just sent me a new replacement but of course apple didmt!! I guess business is so bad they have to take advantage of us!! SO SAD!!#

8 months ago

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Unicornmaskid Kissimmee, FL

We have been with Cricket for about 4 years now and have never had any major problems. The girl at the store Jamie has always been so nice and helpful every time my husband and I have wanted to upgrade. I think the company is great.

1 year ago

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Norma J Roberts Warren, MA

Been a Cricket customer for couple years. Brought my sister in to local store and told agent I was bringing in a referral. Agent assisted me in applying for the referral using the app on my phone. The referral code was sent to my sisters phone and the agent proceeded to set up her service. He directed her to enter the referral code when she went online to set up auto . Upon doing so a message said "not eligible". When calling customer support I'm told it was an error and they would fix it. When they didn't I called again and was told the referral is denied because it was entered after the service began. That is so not correct and there is no changing their mind. I will not be referring anyone else.

3 years ago

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Gary G. Sherman, TX

All the employees were very helpful especially the manager and Pedro. Very courteous and friendly as well as professional. I will happily return there for all my cellular needs. (My only suggestion is to provide earbud adapters for anytime purchase)

3 years ago

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Mike Lawrence, KS

My family has the "unlimited" 4 phones for $100 a month plan. For the most part Cricket we are happy with the service EXCEPT for one item. Cricket limits group texts to 10 people max. I have a group of 15 people that I have to text, but with Cricket I can only do 10 at a time. Verizon, Sprint, etc have no limit. This seems to be an arbitrary limit set by Cricket. This is my only complaint, otherwise I'd give them 5 stars.

3 years ago

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Miranda Grand Blanc, MI

Unlimited data access* with speeds up to 3 Mbps Video streaming at SD quality (about 480p) Unlimited calls, texts and picture messages across the U.S. Unlimited texts from the U.S. to 37 countries Data access plus unlimited calls, texts and picture messages to and from Mexico, Canada and the U.S.

3 years ago

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Charles E Mickler Auburn, GA

Best cell phone company I've ever worked with. They are easy to switch to, provide excellent service in all areas at the best prices for those services. Customer service is knowledgeable and friendly as well as easy to use online, by phone or in store.

4 years ago

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Sideria Houston, TX

I once had cricket for my phone service I love it I loved their affordable plans connected fine

3 months ago

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Janette Vogel Fairfield Bay, AR

I have been a Cricket consumer for 10 years. Since they are on the same towers as AT&T, I find the company very reliable. If you are not computer or cellphone savvy, you may want to go with AT&T unless you happen to have a Cricket store nearby as you will need to know a few things about your cellphone in order to start using Cricket. Though, if you can follow directions without getting aggravated, getting started with Cricket is not too difficult. I have 4 phones connected to my account with unlimited text and internet for a nice low price. I love Cricket!

1 year ago

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Sierra Beck Herriman, UT

I've had cricket for a couple of years and I'm very pleased with the service. I've gone into the mountains for a vacation and had service when nobody else in my family did. Cricket reached more places than Verizon did at that particular location. I also love that I've been getting more data a month without paying more money. My plan gets upgraded by a GB of data a month every so often.

3 years ago

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Nancy Reeves Olathe, KS

I received a defective phone, the keyboard glitched and wouldn't type correctly. I had to speak to 8 different reps regarding this issue and spent 4 hours of my time. Cricket wouldn't exchange for a new phone, instead they made me do a return. Cricket also won't refund my $25 activation fee, even though the phone was defective and they wouldn't replace it. I have to eat that money and still need a new phone. They have become the WORST service ever.

8 months ago

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Heath Clarkson

Last year i lost my phone . As a stop gap to keep connected I bought a cheap cricket phone with the intent to throw it away as soon as i could replace or find my phone. In between Time I bought a 100% unlocked and paid for phone. You could put any sim in it and it was golden. There were a couple of moments where the cricket phone was about to die as i was closing a deal. So i simply popped the sim in my unlocked phone until the cricket phone charged. Like I used to keep an older Samsung to use as a charger- switching batteries rather than sims but same basic principle. To make it short cricket used this as an excuse to sim lock my unlocked phone and refuse to unlock a phone that was never theirs to lock. I don’t see what they get out of this practice. Other than they have guaranteed that I’ll never be a customer again and that they will never get to use the phone they illegitimately locked. They tell me that policy dictates that they can’t unlock my phone because I don’t meet their criteria. I respond well itit wasn’t my policy that they should ever lock my phone that they lack the criteria to do so…so I’m not trying to hear their bs about policy. If they can lock it with out even the courtesy to ask , they can unlock it just as easily. #cricket=badbiz

9 months ago

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Don SC

My line was cancelled and they accused me of canceling my own ph. They claim that it was done from my number but refused to prove the evidence. We are on the EBB plan and the bill was paid before it was due. They said $15 would turn it back on but then it jumped to $25.00 and then $70. We have been loyal customers for a long time and we spent near 6 hours on the ph with customer service. Nothing was accomplished to resolve the issue. We will be switching providers. Very poor customer service and lack of knowledge on their part. STAY AWAY FROM THESE PEOPLE! DON'T WASTE YOUR TIME OR MONEY! IN THE END IT AIN'T WORTH IT!

9 months ago

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Concerned Customer Bayonne, NJ

I have a Samsung A10e which was released in 2019 (so still fairly new) and is compatible on 2,3 and 4G networks. With Crickets new "upgrade" I was told that as of 2/22/22 my phone would no longer work. But 2 weeks before that date, my phone was disconnected. I called customer service and I was advised that since my phone worked with 4G I would be ok. But then a couple days later I was shut off again. So again I called. I was told now Cricket will not be supporting my phone and I will need to get one of their phones or be disconnected. I told them I would switch but to please stop disconnecting me because I use my phone for business purposes and it was disrupting my business. I was told they noted it but again a couple days later I was shut off yet again. Same scenario same promise to not be shut off but again today, I was shut off. When I called this time, I asked to speak to a supervisor as the so called customer service woman was NOT helpful. I was put on hold and hung up on. I have been with Cricket for over 5 years and I'm very disappointed and frustrated that this is what it has come to. No help, no answers. I have to give up a phone I love and only had for 2 years just to stay on service. No thank you. I will be moving to a different carrier who lets me decide what kind of phone I get to have/ keep.

9 months ago

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Manuel L Houston, TX

I'm a customer of cricket for more than 10 years. After I've buying a new cellphone just 4 months ago, they say I have to buy a New one because the 5G, but if I go to other cellphone company, they will give me a free phone. It's crazy, maybe better take care about your loyalty customers and don't let they go. They don't care about it.

9 months ago

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Wendi Robishaw Anderson, IN

Horrible Customer Service Twice now I have had issues with my bill. After thinking it was resolved again spent a long period of time in a chat only to have the chat disconnected while waiting for the rep to respond and being told that I was not responding. This is kind of a small thing but if you are going to ask me my name, then spell it right when you try to provide 'personable' service later in the chat. If you can't spell my name the way I gave it to you, then don't address me by my name. Also some reps seem to have poor English skills. One rep thanked my for my comprehension??? this did not apply at to anything in the midst of the chat. Will be looking for a new cell service.

9 months ago

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Courtney Lee Dayton, OH

This company is a complete scam. Please save yourself the headache. I was with Boost Mobile for 15 years and left with get on a family plan with someone who nothing about Cricket Wireless art of scamming. WORST MISTAKE!!!! I can’t not wait until my 6months is over so I can go back home to Boost. This company will give you great deals going in but you better believe you will compensate them for everything you were giving. The have a bridge to pay program it’s A scam don’t do it. This company is NO Good !!!!! PLEASE don’t get a replacement phone with them that locks you in for 6 months or they keep the the phone lock so you can not take it to another provider. I don’t care if you originally had a phone that was brought over from another company. They lock it. DONT DO IT !!!! HBO Unlimited 5G Text 4 for 130.00 and Free Phone All Sounds Good Trust Me Let them keep it ALL you will pay for it ALL in the END!!!!!

10 months ago

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buggy crazy Clatskanie, OR

this company keeps hijacking my phone calls and harassing me with text messages and threats to cut my PAID FOR service because they are killing my phone soon and want me to buy a new one from them, needless to say even if they had a decent phone I wouldn't stay with them. I have wasted hours and had company reps promise they would stop the hijacking and it has not stopped. It is very difficult to make a call from where I live with my disabilities and I cannot afford to waste a call just to have them hijack it. UPDATE ; I went in person to close account and even their own employees cannot get thru to "customer service", it took a long time and was unable to close acct. had to settle for removing auto pay so now if they bill me again I will just sick the credit card company on them.

11 months ago

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Christina Cranshaw Needles, CA

Cricket has THE worst customer service Ive ever had the misfortune of dealing with. They dont listen to a word you say. I had a phone just recently that I purchased from Cricket that people couldnt hear me on unless speaker phone was on. So I paid the $75 deductible got a new phone and they told me the six months I had to stay with them in order for my phone to work on another carrier restarted. Ive been trying too get away from this company since the month I started service. No offense but no one speaks english that you can understand. Not one person that Ive ever dealt spoke english good enough to understand everything they said with out difficulty. The phone that I couldnt be heard on all of a sudden works perfect as soon as Cricket removed service from it and I used phone over wifi. Stay as far away as possible from this company. Thats my advice.

11 months ago

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haeschliman Howell, MI

I have loved Cricket for 3 years, but had a very ridiculous customer service experience with them recently. My phone was suspended after changing my autopay because our prior card had to be cancelled due to suspicious activity. When I called to get it worked out I had to speak to several customer service representatives, just to be "disconnected" after 30+ minutes of waiting to be directed to the correct person. The second time I called, the customer service rep claimed that I was blinking out, and made me retell my story 3 times, because he couldn't hear me. He sounded crystal clear, and I was calling from my office where I use this phone to call clients all day. Then he said he would call me back, and never did. I paid the unwarranted $15 late fee, because I couldn't take more time out of my work day. Unfortunately, this seemed systematic, a phone company that has poor service or drops calls during a customer complaint... suspicious. I have loved the service for myself and my 4 adult children who live in Utah, Idaho, Ohio, and Michigan. We have used cricket for over 4 years. I would just say, do not have your autopay mess up because they are going to nickel and dime you for no reason.

1 year ago

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michelle kidd Lima, OH

I have had the worst time since switching to Cricket I have a note 10 and was told I needed to upgrade to their phones because mine wasn't compatible with their network REALLY? 🤣. I get the runaround between the store and when you have to call on phone to speak to tech. They both pass me back and forth like a tennis ball. I had verizon before them and just wanted cheaper phone bill and let's be frank I got a bigger headache with my phone dropping calls and not being able to hear on phone and lousy reception and showing only 3g network. Had hopes for cricket and I wish I could have had better experience with them. Back to Verizon I go I guess.

1 year ago