Name: Cricket
Rating: 2.9

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John K. El Paso, TX

Customer since 2008. ATT has destroyed Cricket. They doubled the price of unlimited, moved Customer Service outside US, raised prices on everything, limited data to customers with unlimited plans. ATT destroys everything it buys to pay its CEO a fat bonus. ZERO ⭐ rating. Am going to T Mobile after almost 12 years as a Cricket customer.

6 years ago

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Robert coble Fort Collins, CO

Current phone sale online offers IPhone 6S for 199 for current customers and a 25.00 update charge . What they don’t tell you. Your phone that you just paid more for is going to be locked for 6 months. Doesn’t matter how long you have been a Cricket customer.

6 years ago

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Charles and Deborah Hertel

We've been with Cricket over 11 years. The only thing we'd change is to have knowledgeable staff and non accent speaking staff at the local stores.

7 years ago

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Charles Elkview, WV

Agreed to their plans as soon as I found out about them. Prices offered and service offered was exactly what I wanted

7 years ago

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Hunter Kasprzyk Gilbert, AZ

Very affordable but you get what you pay for. No surprises, exactly what you would expect and I would recommend this if you don't use your data very frequently.

7 years ago

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Geovanny Rodriguez

Great reception all over the country great monthly unlimited plan for under $70 dollars never had any issues with them.

7 years ago

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weberdns

They have wondeful prices, good service, but they cannot take care of problems with the phones in the stores. You have to send your phone out.

7 years ago

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David IL

Had service with company for over two years paid Insurance on time every time. Insurance to replace the phone they wanted another $75 for the same phone that was ready for an update. So in short they lost a customer for good and you should stay away from them too.

9 years ago

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Red259 Magee, MS

Cricket was ok at first but they need to do better. They don't do any specials ,any offers, they never let you know your if they towers problem they just turn off your phone with a Message temporarily turn off by carrier. My bills is always paid before my due. I've been with them going on 4 years they dont show appreciation for loyal customers like cspire. I wouldn't recommend

4 years ago

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J R Raleigh, NC

I've been with Cricket for more than four years and have found them to be very reliable. I also like the money I have saved also.

4 years ago

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Shauna Mays Tucson, AZ

I love myphone service with Cricket. I have had nothing but great incounters with there employees. Great service great plans. Great phones

4 years ago

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Jana Price Texas City, TX

We LOVE this company! Our phones always work. If we have a problem we go to our local store and they correct whatever seems to be the problem.

4 years ago

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Estella Silva Mission, TX

I have not had a problem with Cricket Service or customer service, They have an easy to use payment portal and their phone selection is great.

4 years ago

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Gilbert Cortes Deltona, FL

This carrier is friendly and easy to use. We have them for years and will keep them for their true customer service and products.

5 years ago

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Debra Broussard, PMP College Station, TX

Cricket products, services, and overall customer service are awesome for the communication, ease of use, and user friendly applications.

5 years ago

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take7 Sandy, UT

Used when single and it worked. Not the best coverage for us going out of state. Great for kids and teens. We couldn't use our iphone with our plan here so we changed.

5 years ago

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David T Draper, UT

To me, they represent the low cost option for cell providers. Their service matches their prices though. Stay clear if you have the money to get a slightly more expensive plan.

5 years ago

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Hailey Nilson Salt Lake City, UT

I’ve been with cricket for three years and they’re fantastic! Their customer service is incredible and they have reasonably priced family plans.

6 years ago

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Shane Alpine, UT

Cricket is great! I would recommend them because they hae great service everywhere, their pricing is great, and they have very good employees!

7 years ago

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Lori Layman Dayton, OH

Customer service is extremely frustrating. Long hold times and foreign accents that are not clear in English. Does not take into consideration for good long time customers. Will be looking for a new courier

2 years ago

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LAL

other than the price, there's not much good. Various service issues that are repetitive .... extremely long hold times, reps that don't listen to the issue so you have to repeat it... etc

2 years ago

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Nini New York, NY

I used this high-quality phone service to communicate with my family and friends.

2 years ago Edited June 22, 2023

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Gail Mann Charlotte, NC

I was not to happy with Cricket because the phone did not work and while waiting for a replacement I lost my number at no fault of my own

3 years ago

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Tiffany Owens Elmendorf, TX

Can't get service anywhere unless I'm connected to WiFi, and even then, it still won't send texts or pictures or make calls. What am I paying for?. Ridiculous. I will be switch soon

3 years ago

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Sideria Houston, TX

I once had cricket for my phone service I love it I loved their affordable plans connected fine

3 years ago

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Barbara Evans Portland, OR

Worst phone company! I called to ask them for a transfer code to switch carriers. They turned off my service before my bill was due! I didn't ask them to stop my service. Go else elsewhere.

3 years ago

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Lauryn Pelch West Jordan, UT

It's a good price but it definitely is not good quality. My phone would not work anywhere and was constantly losing service. I think that overall you get what you pay for.

3 years ago

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Jody Demarco Lexington, SC

My new cricket phone has been glitching and freezing since day 1. Why pay 60$ when straight talk is 35$ and Samsung phones knock cricket out of the water

3 years ago

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george Bass

There phones are much less expensive than other like Verizon and provide me with great coverage

5 years ago

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Tori smith Mesa, AZ

cricket is really cheap to create plans with them. Their service is pretty good anywhere you go

5 years ago

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Kellye San Antonio, TX

Great company that offers the same amount without all fees. Plus, no contract and I could bring my own phone.

6 years ago

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Bill Brott Grapevine, TX

Very affordable. Billing is easy to understand, they offer good service, and a decent phone selection.

6 years ago

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mike DeLand, FL

terrible customer service They do not back up their rewards program as they say they will and drop quality of phone is terrible

7 years ago

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Joe Keunen Bullhead City, AZ

AVERAGE. THERE ROAMING CAPABILITY OFTEN HAS DIFFICULTY. THE AGREEMENTS THEY HAVE FOR ROAMING ALSO DROPS YOU TO 2 OR 3 G

7 years ago

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Mary W.

less drop calls good reception and a good value for your money especially when you're on a budget.

7 years ago

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Abdurahman Njai

Reliable, with no surprises and the price is right but stasy away from the stores

7 years ago

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Brad Cook Fullerton, CA

Good experience with this company. Great value and price. You get what you pay for and it's a nice option to have.

4 years ago

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Wayne N Phoenix, AZ

Cricket is affordable like Metro. You get your money's worth however, If you live in a bad service area I would recommend a different provider.

4 years ago

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Hilary Power Tucson, AZ

Great price and great service. Never had a problem with service and my bill is the same every month.

4 years ago

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Johnny Flores jr Dallas, TX

I am a recent costumer and happy with their rates and plans. Free calling to Mexico is awesome especially with family in Mexico.

4 years ago

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Angel King ,

Been with this company for years love love love the service and the plan very cheap works everywhere i go

4 years ago

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Precious Norcross, GA

Well I like their customer service but When I traveled outside of Alabama my phone service would stop working So I had to switch to another company

4 years ago

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Dee Miami, FL

Cricket gives good service for your $. No dropped calls. Great customer service. They really know there product.

4 years ago

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Robert Gerstenkorn Arlington, TX

Have never had a problem with dropped calls or coverage. Great selections of phones at great prices.

5 years ago

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Jasmine Clarkston, GA

I always had problems with my internet and Cricket has just been lovely!! Amazing signal everywhere I go !

5 years ago

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Lucy Salinas Weslaco, TX

Got my mom a cricket line and it works much better than mine! Way to go cricket!! Keep up the good work!

5 years ago

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Dane Holly Alpine, CA

For the price its 5* but the coverage is not the best. I wish they didn't charge for every little thing but its not too bad

5 years ago

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Jami Lucas Eagle Mountain, UT

Cricket was my first provider because it was so affordable. I feel like it’s still good value for the money.

5 years ago

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Toni Baker Draper, UT

Great phone to have inexpensive does have really good reception but it's nice to have one when you need 1

5 years ago

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Reckholdt Magna, UT

My first cell phone carrier! I thought it was pretty good at the time, although now being with other carriers, I realized it wasn’t the best coverage.

5 years ago