Name: Cricket
Rating: 2.9

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Elizabeth Winton, CA

I was in Metro Pcs for more than 10 years but one day I accidentally went into the wrong store. (Cricket and Metro were side by side). The Employees convinced me to join Cricket by telling me that I would have the same plan as before plus two extra Lines. I later found out that this was a lie because I lost my hot spot when I joined cricket. But that is not all, after several months of paying faithfully I was too busy to pay on time. They cut my service on the 21 of July, 2019. When I paid my bill on the 22 of July they restored my service. On the 23rd I tried to make a phone call and the system took me the automatic service. The machine told me to activate bridge pay and I pressed okay. I later found out that my plan was locked and I could not make any calls until I payed the bridge pay. Keep in mind this was right after I had already reactivated my phone line and payed my debt. I contacted support and they told me that they could not do anything until I payed bridge pay. unfortunately I can not sue them because they have a policy that states, "You agree that we may, in our sole discretion, without limitation and without notice, limit, interrupt, suspend or cancel your Service for any reason, including, but not limited to: (a) any conduct that we believe violates the Agreement, these Ts&Cs, or our Policies; (b) your failure to have or maintain an adequate account balance; (c) if you behave in an abusive, derogatory or similarly unreasonable manner with any of our representatives; or (d) if we have reason to believe that your Device or our Service is being used for an unlawful or fraudulent purpose, a Prohibited Use or in a way that may adversely affect our Service." It also states,"Amounts paid for Service Charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance will be forfeited. When your account is cancelled we will re-assign the phone number associated with your account, and that phone number, identification number, or email address associated with your account may no longer be available to you. We may also charge you a fee to reactivate Service depending on when you reactivate." if you do not believe me go to their terms and conditions websites.

5 years ago

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J.W. Greeley, CO

I like the phones but the coverage is total crap. I can't even talk on my phone in my own house. I have to go outside across the street to get a signal. The monthly service charge is alright, could be cheaper for the crap coverage. Switching to a different company next month. Hopefully it is the "boost" I need.

5 years ago

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Cassandra Pine Bluff, AR

On April 2nd I called customer service to terminate my sons line because he told me his phone was stolen instead they turned my line off and suspended his line. I went to the cricket store they told me they couldn’t help me I would have to go find a cricket phone and call 611. Reminder they turned my phone off so I had to go to my daughters job use her phone and was put on hold for an hour. They told me it would be a hour. After an hour no service, so I called back then they say a day or two, I explained to them I use my phone for work. All they could say I’m sorry it has to investigated or you have to pay $70 to turn my phone back on. Cricket customer service was rude and inconsiderate when it was clearly their fault. I am without service but my bill is paid through auto pay and my phone is the primary phone on the account. I’ve missed a whole day of work over $200 today because I had no service. I am very dissatisfied with cricket service. Taking my service elsewhere when my phone in turned back on so I can keep my same number.

5 years ago

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LS Davenport, IA

On 3/8/2019 my active phone number with Cricket got ported to a different cell phone carrier w/o my permission. I had gotten a text stating my pin # had changed which I did not do.When I stopped in to the Cricket office the cs rep called customer service dept. to which she had the company phone on speaker phone. The CS Rep told her my number had been ported over to another company by a guy out of CA. I told them I did NOT authorize this and how could someone just go in and steal my phone number like that. They offered no help, said they do NOT have a Fraud Alert Dept and could not even offer me a temporary phone number to use. My service was active and I've had this service for over 15 mos. My service was good up until March 15th and my bill is automatically deducted monthly. BE LEARY...it could happen to you and then your identity will be compromised also. Im still in shock Cricket did this to me. SMH

5 years ago

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William Kirk Coker, AL

I used to be an at&t consumer, i can honestly say cricket is a better company will cheaper I'm truly happy with the company and would not changed a thing.

5 years ago

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Julie Conroe, TX

I'm incredibly unhappy with the customer service that I've gotten in the past couple of days through the cricket main number, the retail stores, and supervisors along the way regarding a mistake with my bill causing my services to disconnect. I've been with Cricket for years, in spite of the fact that they suck compared to other cell phone companies, but I like the idea of no contract. Not only have I had a cricket line for years I just added my son whose services are also suspended because of a clerical error but I'm now being asked to pay for. The customer retention is not eye priority 4 the people that I have spoken to, and I guess with millions of prepaids losing to customers doesn't make a big difference. But, I believe they should have tried a little bit harder to keep my business and keep a long time customer happy. I'm not asking for anything free or unreasonable, I'm asking for Cricket to be accountable. I guess MetroPCS is going to be getting another customer

5 years ago

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Brinley Knowles Smithfield, UT

Cricket has such a large selection to choose from. You don't have to be on any contract and they have such a great selection of plans. I have loved Cricket and how great the prices are.

5 years ago

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Aleisha Woodbridge, VA

A Cricket customer has my card information stored on file to pay his bill, and Cricket will not fix the situation. The customer, whom I know, said he contacted them last month to remove my card, but I know this is not true. My bank's fraud department contacted me because of the transaction, and said that because it is an automatic monthly transaction, I need to contact the company and gave me Cricket's number. The supervisor I spoke with at Cricket, Ingrid M, said there is nothing they can do and said that I need to file a police report, which I will definitely do. I have had this same issue before with the same person, and I called the other company that was able to stop the charges to my card. I don't know why Cricket cannot do the same when they have allowed someone else to use my account that is not an authorized user.

6 years ago

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Christine Charlier Lakeland, FL

I have had a Cricket phone for two years and planned to give the phone to a person in need so that they could use it for work. The phone has been used on wifi as I have only needed the phone for one month. I called customer service for assistance as I was directed to do so by the website. Customer service had me on the line over 45 minutes and still did not help me. I need a Network Unlock Code to give the phone to another person BUT because I did not have my phone on Network for a minimum of 6 months customer service would not fulfill my request for the unlock code. So even though I purchased this phone at full price I am unable to use my phone with any other network other than Cricket or gift it to someone in need. So I do not actually have control over my own phone. Cricket customer service states that this rule is on the website and that I agreed to the terms. The only location for this rule is on a page when you request to transfer the phone and the manager was unable to find any proof that I signed this ridiculous rule. Be warned, now you know that there is a rule for this, do not purchase from Cricket!

6 years ago

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Leonard Goodboe

A great provider with ATT acess and great customer service as well as reliable signal streangth and phones so varied for purchase there is a right price for everything

6 years ago

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Natasha Salt Lake City, UT

Has been great, got the whole family into cricket. helped me every time i break my phone or screen or have general problems. if they cant do it in the store they help me call 611 to fix the problem.

6 years ago

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Kylee Carpenter Tooele, UT

The have been amazing. Affordable, reliable, and good service. They only thing is I wish they would have more deal & discounts for cell phones/ trade ins.

6 years ago

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Lan Gon San Antonio, TX

The payment is super easy was a simple way to switch phones with keeping my number anytime we've had a problem customer service usually had it fixed within about 24 hours if that anybody I did talk to I could understand but if I couldn't they were happy to get somebody else

3 years ago

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Janet F Price Patterson, LA

Cricket is a good provider. I have no problems, my service is great. I been with Cricket for a couple of years and I had no drops with this service. Customers service is great.

3 years ago

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Phyllis Howie Charlotte, NC

I went to Cricket because the phone company i was with i couldn't get service everywhere but with Cricket i now can get service everywhere and i am very pleased with this company

3 years ago

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OverItAll Leesburg, FL

Cricket was good for the most part. The hidden charges were not welcome but I suppose all major providers have them. The wait times were unacceptable, and sometimes the store closed without warning for a day or two. But the connection was reliable even with the old phone that I brought.

3 years ago

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Bradley Extream Chicago, IL

I think cricket is a great value just as good if as AT&t the customer service isn't bad their products are pretty good I got service just about everywhere I was and had very few drop calls for the money you can't beat them

3 years ago

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Brittany Alshawy Colorado Springs, CO

Good service, fair prices, good customer service. They have most of the phones that any other place does. I use them for my company phones, which are very important. The service always works and they have a large network.

4 years ago Edited September 14, 2021

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Lorraine Johnson Selma, CA

great company no lengthy contracts if i can afford it i keep it if i cant i skip a month then get service when i can afford to pay 2020 difficult year. employees have always been awesome when i had to deal with them

4 years ago

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Deborah Kelly Farmington, MO

I love this company! They have great service for a great price. We had an awesome experience from the very beginning and continue to appreciate this company! I would never go back to AT&T!

4 years ago

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Stephanie Love Herriman, UT

I used cricket for a few years and they were just okay to me. The price, at first, was the biggest reason to me switching over. Over time I hated that I couldn’t make out of state calls and the service wasn’t very good. I dropped a lot of calls. After some time, other cell phone providers were dropping prices. I switched back to T-mobile when I realized I wasn’t going to be paying much more than what I was paying for cricket, so I made the switch back to t-mobile.

4 years ago

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Becky Simpson , CO

I’ve been a customer for about 7 years. I’ve had no issues. It’s nice to be month to month contract and the coverage has been great! No problems. Cheap and easy to work with

4 years ago

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August Moulton Lehi, UT

Great coverage and awesome customer service. The price is amazing too. I love that I can travel anywhere and not lose service. I also love the stress free billing. It’s always the same price and everything is unlimited.

5 years ago

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jessica Mesa, AZ

Cricket always has great deals and their coverage is great. The only thing that bugs me a little that some of the people int heir stores have horrible customer service. Overall though its a great company.

5 years ago

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tini mapu Orem, UT

Cricket was my first phone provider. I actually really loved them. They didn't have the best coverage when traveling, but they were cheap, had everything I needed and had nice phones.

6 years ago

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Robert Horn II Pahrump, NV

Cricket offers great rates and excellent cell service. We had two iphones with them and rarely had any problem with dropping calls.

1 year ago

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Lisa Little Hufstedler Birmingham, AL

Worst company ever had them since 2019 but today the cut my son cell off said I reported it lost and cancel it and took it off my account now really .No I didn't cancel anything or report it lost thieves you want more money .I buy extra hot spot everyweek and you do a great customer like that I lost service and extra hotspot cause you made a mistake. Worst company ever seen as of today learn to respect your customer matter and learn to speak English we live in USA i want ever pay that 15.00 after I lost my service and extra hotspot fu??you people

1 year ago

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Joseph Tempe, AZ

Cricket is a unique wireless carrier, the prices are super low compared to some other carriers and the service is just as good, I love the service

1 year ago

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Tonya Williams Erlanger, KY

Absolutely disgusting the way loyal long time customers are treated after 4 plus years as a customer my phone quit working I went to a store to upgrade my phone for the 1st time ever and was told it would cost well over $100 and that was for the cheapest phone they offered the girl working there had zero interest in helping me new customers can go in and get a iPhone 14 for $0 and a loyal customer of years gets a slap in the face I left Cricket wireless yesterday because of this don't waste your hard earned money

1 year ago

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Willey Ponce Daytona Beach, FL

Rude ...14 dollars over billed. They susspended my service. Never happened before. I got covid i cannot go in store to scan my new debit card. I am disabled and tried tallking to them. They refused to take payment over phone. So for that i have added fees. But guess what they suspended. My accoount and now took my payment. Ridiculous....between 1 and 2 daily phone wont let me go online...i wish i never went

1 year ago

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Ebony Bellamy Bethlehem, PA

I would never use cricket again I wouldn't recommend nobody to cricket your better off at metro then cricket. It don't matter how long you been with them if you pay your bill on time they add on extra money you make a bridge payment of 60 for 7 days you turn around and think your paying 30 more more why your paying 40 dollars more because it's 10 dollars to do bridge pay when they don't disclose that on the phone when you do it. And all they keep saying is we understand no yall don't if yall have a better phone company to go to go with them not CRICKET WIRELESS

1 year ago

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Sarah Kelley Aransas Pass, TX

I was sent a defective iPhone that cricket refused to replace, they referred me to apple. Apple asked me to just pay for a new phone. Tried for over a week to get this resolved, hours of hold music while I waited for the next representative, repeatedly only to be told I should cancel the line for a refund and just order a new line which I would pay 3months of service up front and lose credit for the 3 months I’ve ALREADY paid but can’t use. Customer service is joke and got me NOWHERE. If I purchase a phone from cricket they should be responsible for sending me a phone that works!

1 year ago

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Melyann East Providence, RI

This company is so rude and unprofessional. They are thieves and will take your money. They suspended my account after a payment. I made two weeks earlier, which makes no sense. I’ve been a customer for years and I got the worst customer service. I spoke to a manager, and he was the worst was not helpful and was screaming at me over the phone. He’s very unprofessional. I will never give them another dollar again.

1 year ago

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Daniel Jones San Antonio, TX

Horrible phone company. If not on automatic payments and make a payment late they charge a $5 reactivation fee. This company nickles and dimes you for everything. The service is not very good. Leaving Cricket is not easy either. Taking a very long time for them to transfer my number back to the company I came from. DO NOT GET THIS PHONE CARRIER! Customer service is not good, that's if you can even get a hold of them.

1 year ago

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craig combelic WA

Cricket is the worst company that I have ever encountered. Rip you off and laugh in your face. More money more money is what they are about. If you call customer service have lunch packed. Every time at least 10 min wait, usually 20 to 30 min. For a huge provider they have part time customer service, you have to call banker hours to talk with someone in a far off that can't speak English. In store the RUDEST people I have ever encountered. Went to a cricket store to get a replacement battery. Cricket dosen't sell batteries for the item they sold you, you are on your own.

1 year ago

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b a w FL

Customer service is a joke hard to understand put you on speaker all you can hearis background. Cant solve your problem just say try back in 24 hours ihave been tring to log into my account. 4days no access support is useless try back in 24 hrs or create new account i said no fix my account i will. Be switching thanks for nothing CRICKET YOUR SERVICE IS HORRIBLE

2 years ago

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Joe white Knoxville, TN

I have been with cricket about 4 years now and was very happy with their service. Since the began switching over to 5g earlier this year its been nothing but headaches. I've been back to the store multiple times with no results. Extremely slow internet apps not working. Very aggravating I am getting ready to drop them just trying to decide what I am going to switch to

2 years ago

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P McLeod Rolling Meadows, IL

Believe ALL of the negative reviews! I don’t have enough space to write my entire review. Bottom line they (Michael) admitted and noted on my account that HE cancelled my service in error. Another rep (Kristian) verified the same however they want you to pay for their error. I w/be charged 25$ to restore my line (when it wasn’t my error). Reps Michael, & Kristian, hung up after being asked to trf to a supervisor and Oliver transferred to a dead line no one answers. It’s not worth the headache on the end. If you don’t HAVE to use Cricket- don’t!

2 years ago

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Nancy Reeves Olathe, KS

I received a defective phone, the keyboard glitched and wouldn't type correctly. I had to speak to 8 different reps regarding this issue and spent 4 hours of my time. Cricket wouldn't exchange for a new phone, instead they made me do a return. Cricket also won't refund my $25 activation fee, even though the phone was defective and they wouldn't replace it. I have to eat that money and still need a new phone. They have become the WORST service ever.

2 years ago

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AGHASEDO EKUASE Nashville, TN

Cricket doesn't deserve even one star. My mobile hotspot doesn't ever work but they keep taking my money. The highest plan should come with mobile hotspot and HBOmax but It doesn't ever work. I always have to call several times and waste at least 2hours of my time before they finally rectify my mobile hotspot every month in order for me to connect my laptop to my mobile hotspot. I am extremely aggravated because now it's affecting my business and I'm spending additional money to get internet on my laptop.

2 years ago

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Jamila katze Marquette, MI

customer service are not americans. they dont understand you and you dont understand them. besides that you just have the option to talk to machine. I hate cricket. i was born and raised and still live in a multi cultural neighborhood and am accustomed to accents but the people working at cricket are ridiculous. why cant any large corporations have decent customer service

2 years ago

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불개 Marlboro, NJ

I received a text message from cricket that they will not support my phone from Feb 22, 2022. Therefore, I ordered a new phone and was expecting it before the date. However, they disconnected and suspended my service while I was waiting for my new phone on Feb 07, 2022 which I have more than two weeks left for the due date. Having too much trouble since I have no working phone. REDICULOUS!!!!

2 years ago

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Paula Pili Provo, UT

There really isn’t much to say. It’s pretty much a company that hasn’t evolved. No new ways of purchasing phones, the service hasn’t changed much. It’s kinda just there. I’ve since moved to T-Mobile

2 years ago

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Randy Checotah, OK

Go service. Straight forward pricing. You pay up front for a month of service and you get a month of service good service.

2 years ago

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Jo Morgan Phoenix, AZ

Cricket customer service is the worst.. I also have autopay setup, but they still suspended my service and then wanted me to pay a reinstatement fee, like it's my fault for screwing up. I have spoken to cricket customer service every day for the last few days and still have messed up my account.. I've been a loyal customer for years, but I'm thinking of leaving this network.. I'm am SO frustrated with them right now. Can't even speak to a supervisor, but yet he sends his minons back and forth to try resolve issues.. maybe too scared to speak with me. 🤬😡

2 years ago

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Dolls For Dolls Ocala, FL

1 star only because this is the lowest they allow..their employees CAN NOT MAKE PHONE CALLS OR Reach out to other agents to help resolve any issues..ALSO THE EMPLOYESS ARE LEFT WITH Absolutely No option to resolve issues about BAD SIM CARDS OR non working PHONES..Basically its buyers fault for buying at cricket. Thinking you can actually get phone service..

2 years ago

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Cris McDonough Connellsville, PA

I used to like Cricket. My bill for two lines was $68. Then I applied for the Emergency Broadband benefit. Which is $50. So my bill should be $18, right? No. They made me switch to a higher plan. Okay. Whatever. So my bill then was $39. I do the Add it Up app on their phone to get money off. This month I did $17 worth of rewards, so my bill should be $22, correct? Nope! It is $70. What a rip off. They are scamming me and will scam you. Go somewhere else.

2 years ago

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Massey Ferguson Petersburg, TN

Worked great until 8 months ago. Now my service gets cut off every month or so. Due to no fault of my on. Dropped calls can't receive calls . Can't send text can't receive text. Then next day every thing works fine. Then next day can't send or receive anything. Call cricket they say try this do this. It's your phone they say I say my phone is new. They ok not your phone I have called them 20 times in last 8 months. Very unhappy.

2 years ago

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G GA

Prepare to be treated like garbage if u want to upgrade ur phone. Cricket may offer a good deal when u switch to their service but it is the first and last time u will get treated fairly. After joining u pay outrageous upgrade prices, presumably to pay for the great deals offered to those switching companies. Really poor customer service , internet speeds and treatment of existing customers.

3 years ago

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Alyssa Jesuroga Littleton, CO

NEVER USE THIS COMPANY PERIOD. IM WARNING YOU. I have had the worst service with this stupid idiot company. I was trying to return the phones I bought because stupid cricket accidentally sent them even though I was supposed to get a refund. Then I have to call cricket and every time they are supposed to “call me back” or “transfer” me THEY HANG UP. SCAMMERS PERIOD. 1.5k I’m money!! I have to call the bank to say it’s fraud I’m SO MAD RIGHT NOW CRICKET SUCKS!

3 years ago