Name: AT&T
Rating: 3.6

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Chris

They have very good customer service and they are always available to speak with with minimal wait times.

5 years ago

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Heidi

They are really helpful, kind. I can get what I came for. They don't try to keep selling stuff to you.

5 years ago

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Mike Wilson Baytown, TX

Had cell phone service through this company for over 10 years. Never felt like I was valued, always had to watch bill closely as company like to nickel and dime its customers. Customer service is the worst in the business.

5 years ago

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SnowballH Sandy, UT

We used AT&T for over 10 years because of the military plan they had but now we can get military plans cheaper through T-Mobile so we've switched. Sorry AT&T.

5 years ago

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Sharon Longmont, CO

AT&T has provided quality cell coverage and customer service. AT&T has been my only cell phone carrier.

5 years ago

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Amanda Montebello, CA

I’ve used AT&T for both internet and cellular services. There were many issues regarding connection and we constantly have to call for service.

5 years ago

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Michael Burkett Norcross, GA

Very good service. Lack of lag and good internet connection. Very well provided and great customer support.

5 years ago

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Patricia Glasgow, KY

Bought new phone and paid cash for all but 30 dollars of it but when I got my bill it was 60 dollars more. They had increased my data plan without telling me.

5 years ago

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Mitchell Hyett Reno, NV

Total scammers. They made all kinds of promises and did not follow through with any. I can't get service in neither my house or my office, both places they claimed that I would have full reception. Constant dropped calls, wifi calling is even worse. Slowest data ever, even with full bars on 4g lte. It's just a joke.

6 years ago

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Shauna Smith

Don't get the best coverage. Connection is often lost during calls. Limited coverage in new area we are moving to. Noticeable "dead zones" for coverage.

6 years ago

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Elizabeth Lauzurique

Good service overall. However if there's an outage, very slow customer service representative answer in fixing the issue.

6 years ago

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Carol Cook Palm Bay, FL

I like it. They were my first cell provider then I left for a long time and now I'm Very glad to be back

6 years ago

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Tori Provo, UT

I’ve been with att for ten+ years and I’ve always been satisfied with the product and the customer service

6 years ago

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HELopez Edinburg, TX

Customer service was the main reason we switched. They are 2nd as far as coverage area but overall good service. Recent price hike feels unnecessary

6 years ago

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Carrie Woodruff

The coverage is number 1. The beat all the other companies. Good customer service and prices are good

6 years ago

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Shari Diehl

They are okay as cell phone companies go. Just too many updates and changes. hHowever, product service is great if you physically go to the AT&T store.

6 years ago

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Simone Boothe Brooklyn, NY

Excellent customer service. The representatives are always very courteous respectful and professional.

6 years ago

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Angela Alexander Baltimore, MD

I've been with AT&T since they were Cingular Wireless and my experience with them has been more positive than my colleagues with other companies.

6 years ago

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Bryant Coulter Chicago, IL

The actual cell phone service is fine. Great reception, clear line. The company is shady. There are sooooo many hidden charges and extra charges and no discounts applied as they promised.

6 years ago

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Janet Livermore, CA

Service and product are great however they really cost too much on product and limitations on products for purchase

6 years ago

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Carolyn Hendrickson DeBary, FL

they take the time with you when you dont understand your bill, or if there is a mix up with your service.

6 years ago

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S Slaten Carlsbad, CA

Cell phone is great, a bit pricey and i dont get internt service when I'm at the beach but over all its compairable to verizon for service

6 years ago

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Laurie S Rozgonyi Mill Creek, WV

They were so knowledgeable & helpful! They were friendly & patient when explaining or answering questions.

6 years ago

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Rebecca Gray

My opinion they are 2nd only to Verizon. They are way overpriced and Even though they have billing in connection to your other services it is extremely Bang and confusing.

7 years ago

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Len Berberich Redwood City, CA

Well, their customer service is great but MANY areas do not have service, Bodega Bay, Angwin, Boulder Creek.. All in California.

7 years ago

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JonPaul Jones Sacramento, CA

I get as good or better coverage anywhere i go, however they are significantly behibd the curve with their oackage pricing for long term customers

7 years ago

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Kerry Whitworth Miami, FL

Was the first company to serve my area. Dislike that reductions in rates are NOT passed to existing customers automatically

7 years ago

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Richard Upperco, MD

Every time I go to the ATT store to FIX MY BILL with s more cost effective plan, then switch my bill around and promise savings, only to get the bill in the following cycle with a price increase!

7 years ago

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Amanda Elk Grove, CA

The coverage is pretty good, I occasionally have dropped calls. I have been really satisfied whenever I’ve had to deal with customer services.

7 years ago

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Sara Jane Crestwood, KY

I have been a customer for more than 40 years. They always go above and beyond to help me with any issues that arise.

7 years ago

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Ace Modesto, CA

Overall, it is a good company reliable good customer service only problem is that their plan are not up to Consumer demand or they're comparators2

7 years ago

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Stephen0118 Stevenson Ranch, CA

Great customer service. They are always available to help you if you need it. The store associates are also very helpful.

7 years ago

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Beverly

It very difficult to navigate through just to speak with a customer service representative. This is very frustrating. The cost for my cell service is too high

7 years ago

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David Pompano Beach, FL

I don't use my phone that much anymore and their are a few carriers with so much better prices. Once my contract is over... I'm outta any carrier that holds a contract with plans at $100

7 years ago

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olde one

Wide geographic coverage, good customer service especially at the store locations, reasonable price.

7 years ago

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Kenneth Bouldin

Long time customer, rates are high but service is good in more areas than many more than other providers.

7 years ago

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Jamie Benson

I got the phone at Walmart the AttThe lie to me the end of the story I would recommend anybody using your service when you get it yet the travel weight in Tampa having the fix it or that or they talk to someone in Mexico or China

7 years ago

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John Mauck

I've never had any problems with them. When I've gone to the store for another phone, they've been very helpful.

7 years ago

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Rickf

I never have any issues with my provider compared to other stories that I hear from friends and relatives.

7 years ago

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Brenda Ross Franklin, OH

The service is terrible, over half the time you can't make calls or text because you can't get service. in plain words it sucks soon as I get my phone paid off I will be switching

7 years ago

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Bonnie Graham Forney, TX

Having an excellent experience with AT&T as everything runs smoothly except trying to contact them by phone.

7 years ago

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Melinda Spears Wewoka, OK

I live in a rural area and AT&T Mobility is one of the few cell phone providers and has any service in our area.

7 years ago

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Samantha Smith

I love how they do business and I have good signal everywhere..Been with with for years and wouldn't want to change.

7 years ago

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KELLI BOLER

Long time customer with a good reason for it. Pricing and customer serivce is uncomparible/unbeatable.

7 years ago

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Smith Stephen Crab Orchard, WV

AT&T owners of directv announced price increases in January. I pay these guys $150.00 a month. Yeah that’s right I don’t care what you see in there ads. I do have Staz/encore which will be canceled to off set this increase. If it does off set it enough I’ll look into DISH NETWORK.

8 years ago

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Becky Stiggins Provo, UT

Overall I am very happy with AT&T. Their customer service is excellent, but I do have some issues with coverage periodically.

8 years ago

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Marta m granata Titusville, FL

Keep changing plans and promising more but providing less for more money. Phones OVERPRICED. Customer service isn't there because bottom line is money and profits not people. Better service for much less through straight talk.

8 years ago

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Niki Josephsen New Port Richey, FL

Horrible Customer Service. Always calling regarding higher pricing, service clipped for no reason, customer service screwing up my bill and AT&T holding me responsible for their lack of knowledge. I call them every 2 weeks to go over the same thing.

8 years ago

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Jessica Alpharetta, GA

Watch out for “free” products att Uverse provide you for signing up for a 2 year contract. Their free tablet is costing me $15 a month for 2 years and I can’t cancel it or return it. So my free tablet (that i refused when offered and was mailed anyway) is costing me for the next two years.

8 years ago

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Brittney Fort Lauderdale, FL

Well this Saturday , thanksgiving weekend . I met into an accident . One of you’re company’s service truck ran into my back at a stop light. My phone flew of the middle console and shattered (I have att as my service provider btw) I just really wish I could fix my phone

8 years ago