Name: AT&T
Rating: 2.6

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Rylie Crandall Draper, UT

I like AT&T because my family and I have used this cell phone provider for years and always get good service. The customer service is great whenever we have an issue or question.

5 years ago

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Paige Baldwin Wellsville, UT

I used AT&T as my first cell phone service provider. The coverage was good most of the time and the price wasn’t terrible. They were always helpful whenever I had any questions.

5 years ago

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Grant Lofgreen Provo, UT

Loved it while I had it but my bill was ALWAYS incorrect. Called in every month and every month it was fixed easily but this process got to be very tiring. Coverage was excellent. Price was meh.

5 years ago

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Barbara Clayton

We have had phones with AT&T for many years and have generally been happy with them and the service. We tried to have a mini-tablet taken off of our account after it was paid for. It took many calls, many transfers, and many HOURS to make this happen. It was an unpleasant experience.

5 years ago

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hailey Gilbert, AZ

I have this service and they are overall pretty reliable. I have unlimited data and it always gives me enough. They also gave me the best deal when I first switched.

5 years ago

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Londyn Berrett American Fork, UT

Fine. Just like the other large cell phone providers. Customer service is bad, service is ok in our area, the billing is consistent. One family member still has ATT through work, the rest of the family has switched to another provider.

5 years ago

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Lindsey B Orem, UT

Overpriced, decent service and coverage. The main reason I didn't love AT&T was because they were so HIGH priced. We were with them for many years and had to switch because their pricing wasn't at all competitive with other carriers. Their service and coverage was great but not for the price.

5 years ago

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Jason Brown Lehi, UT

We stay with AT&T because they have good reception and fair prices. I still don't think their reception is as good as Verizon's but they have made headway. It would be nice to get updates for MY AREA on the new 5G LTE.

5 years ago

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Lindsey A Brown Lehi, UT

Usually pretty good service and coverage but way to high priced. I feel like our monthly bill is so much higher than the competitors. They should offer some promos for customers who have good standing with them or who have been with them for long time.

5 years ago

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Aundrea Ward South Jordan, UT

Whenever we have problems with our phones they can always help us out. They know what they are talking about and help us save money and find plans that work for us.

5 years ago

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Dasha Directo Provo, UT

I've been with AT&T since I first got a phone. I notice that out of my friends, I'm usually the one with service which is always a good thing. I think the prices have gone up though compared to other companies.

5 years ago

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Mary Alpine, UT

AT&T has been a great phone service! I have great service and can call and text anyone and everyone! I am very pleased with how it has been to use this company!

5 years ago

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Hadley American Fork, UT

AT&T has been a pretty good provider, however sometimes it can be frustrating. At my school, it is almost like there are little black holes, where my phone is unable to receive or send any text messages or calls. It has been annoying, and has prevented me from always being able to communicate with my friends or family.

6 years ago

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Lisa Hanson Calabasas, CA

Recently coverage has been less available. Cost is a bit high. Would appreciate more proactive pricing offers, maybe rewarding customer loyalty and straight forward payment plans.

6 years ago

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Kristin G Pleasant Grove, UT

I have been a customer for over 20 years. If I have ever had an issue they are quick to help resolve it. I love the family plan they have for unlimited data.

6 years ago

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Scott Fairfax, VA

Not as good of service as Verizon and not as good value as t-mobile. AT&T just doesn't really seem to be good for consumers. Perhaps they have good plans for business customers. Coverage is ok but not better than the other two big players.

6 years ago

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Boston Whipple Provo, UT

I generally have decent reception but I have had plenty of times where the reception wasn't as good as other carriers. The customer service has generally been good when we went in to add lines or change plans.

6 years ago

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Jenny whipple Mesa, AZ

I have been an AT&T customer for more than 15 years. There are a few remote areas where we struggle to find service but, for the price, his company provides excellent cell service.

6 years ago

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Calista Huber Mesa, AZ

My parents always had AT&T for us growing up and we thought it was great! I did have spotty service in odd places that others didn't, but overall there was nothing to complain about.

6 years ago

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Jani Crawley New York, NY

I have used AT&T for years and have been happy with their coverage and customer service. I don't feel like they slow down my data the more I use it. They are a good support for my phone, which I use all the time!

6 years ago

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James Crawley New York, NY

I've been an AT&T customer for 6+ years now and have generally been happy. They have good cell service and are pretty responsive whenever I have questions. Their family plans are a good value.

6 years ago

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H Moore Lehi, UT

My husband's company set him up with a business cell line through AT&T. The service was great whenever he traveled, and he even had service in remote areas.

6 years ago

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Kip Fowler Pleasant Grove, UT

I had AT&T as my carrier with my company several years ago. They were a reputable company to use but I found that the coverage wasn't as great as my current carrier. Their prices are comparable so I probably won't be returning.

6 years ago Edited September 14, 2021

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Maryayb Draper, UT

I travel abroad quite a bit so I have their daily pass and I can use my phone in South America, Central America, Europe and many more counties as I would at home!

6 years ago Edited September 14, 2021

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Jennifer Costa

Love ATT! Been a member since the beginning and they have wonderful service!

6 months ago

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Jack Blades Austin, TX

Horrible customer service! I tried using the web to cancel my account. Not possible. I tried calling customer service. Their automated system wouldn’t put me through to a human because I couldn’t remember my pin. I finally had to drive to an AT&T store. Goodbye forever AT&T!

1 year ago

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Kaylyn Lavender Traverse City, MI

I have tried for 3 weeks to switch carriers but they refused to unlock my phone so I could switch even though they admitted that it was paid off and should be able to be unlocked. So now I need to buy a new one and lost the deposit I paid to my new carrier. Do not give this company your money. They are a bunch on crooks.

1 year ago

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David Frankfurt am Main, HE

We used to have AT&T. There coverage was just ok, but they have to have the worst customer service in the world! They don't care about you, are rude, and we caught them in a lie when they tried to take advantage of my Mom. I would never use them even if they were the only provider left on this planet.

1 year ago

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Golf Addict

The absolute worst! If there is one company that absolute socks when it comes to resolving any issues with your bill is AT&T. I had service with them a while a back and it was absolute disaster to fix a biling issue. One person said it was fixed, next bill issue never resolved. It went on for months until I blew a screw and cancel my service.

1 year ago

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Rick S Phoenix, AZ

Ran through an order on phone and decided not to continue and canceled moving forward but took $577 from my bank account anyway without completing order! Called and said too bad nothing they can do have to wait 3-5 days to get stolen money back! STAY AWAY‼ Tip for consumers: STAY AWAY

1 year ago

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Elaine

I used for many years and was very satisfied with the service but the increase of the prices make me move to other company.

1 year ago

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YouTube impulse 12 Marietta, GA

If I could give a 0 I would. If you sign up through Sam's or Costco or anywhere that isn't an ATT store. They are contractors that are not with ATT and when their contract ends your bill will go up significantly and you pretty much stuck paying more for 4-5 months. Stay away! Stay with T-Mobile. ATT is the devil.

1 year ago

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Queen Gorie Bedford, OH

AT&T is a horrible company to have for phone service the bill is way too high and everyone keeps on telling you different answers I don’t like the company and I can’t wait until I pay off my phone’s so I can leave this company I will never refer anybody to this company

1 year ago

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Kyle Dishong Denver, CO

AT&T is absolutely horrendous. If you like to get lied to about everything you are purchasing and your bill being twice as much as promised and calling and talking to them about it, they’re a perfect fit for you. I did nothing to change my bill and it went up $54.33. Absolutely disgusting. I wouldn’t recommend them at all.

1 year ago

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Jane Milton Reidsville, NC

I've Had At&T The Last 10yrs-Always Great Customer Service-Excellent Phone Coverage Anywhere I Travel.

2 years ago

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Happy Jax Oviedo, FL

I am unable to move my camper due to a dropped AT&T wire that drapes across its roof as the result of AT&T doing work in the neighborhood. I am unable to get this resolved because I am not an AT&T customer. Beyond frustrating!

2 years ago

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RLuff Tucson, AZ

I was a customer since 1986. In 2018 I terminated our business relationship due to bad customer service, nickel-and-diming on charges, inability to remove or even explain charges. You do not treat long-term customers like this.

2 years ago

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Diana Rodas Houston, TX

At&t use to be good service. The customer service is not professional and doesn't resolve issues. Why ? You are never talking to someone in the USA. They cant resolve issues and you just hang up because they have transfered you to someone else.

2 years ago

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Ben Crownover Chattanooga, TN

Their personnel at their stores lie about what it takes to get free or reduced upgrages and the corporate office does not correct the issue. This has happened multiple times with people on my account. So I swithched mid-month and had prepaid for a full month, and they do not prorate the prepaid amount. They suck.

2 years ago

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Quick Silver Grand Island, NY

Worst company I have ever dealt with. Money pit, hidden unexplained fees, price gouging. For 1 month of service and returning phone I was charged 223.00 for 1 mo. Normally with past company I paid 60. 70. A mo. I regretted leaving my old carrier. New carrier 70. Month w new phone. No hidden fees.

2 years ago Edited December 6, 2021

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Robyn Brady Kent, OH

I have used ATT for the past 15 years for cell, internet, and TV. Best customer service and cell service around.

3 years ago

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Paul R Duquette Warren, OH

Very helpful and great coverage. As a truck driver I live travelling, very rarely have a problem with coverage

4 years ago

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Quentin Smalls Longs, SC

Awesome, great service,great customer service. I have no complaints at all. Staff in the stores friendly smiles.

4 years ago

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Pamela Himot

I have been with them for 57yrs I have never had an issue that couldn't be reached with 1 phone call.

4 years ago

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Donna Schiro

I like them and they have treated me well they also could make unlimited minutes for seniors cheaper

4 years ago

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Viola N. Saint Louis, MO

They’re a conglomerate for starters. I’ve been with them for 28yrs. They could improve by doing away with those dreadful hidden fees!

4 years ago

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Ruth Surprise, AZ

We've been with AT&T nearly 20 years. The customer service is excellent both over the phone and in the store.

4 years ago

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Chris

They have very good customer service and they are always available to speak with with minimal wait times.

4 years ago

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Heidi

They are really helpful, kind. I can get what I came for. They don't try to keep selling stuff to you.

4 years ago

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Mike Wilson Baytown, TX

Had cell phone service through this company for over 10 years. Never felt like I was valued, always had to watch bill closely as company like to nickel and dime its customers. Customer service is the worst in the business.

4 years ago