Concord Auto Protect

One star is the least amount I could give so thats the rating, but if I could give less I would. I am a single mother with three children I haven’t had my vehicle for more that two years. It is a huge accomplishment for me to be able to afford my own vehicle because up until this point I have been supported by my husband. I looked online for a warranty with a premium package. So to keep myself and my children safe, beginning of last summer my air conditioning wouldn’t work. I contacted Concord Auto my warranty company and opened a claim. What you dont know is that diagnostic tests that are performed on the car could be upwards of $250 or more depending on what is done. And last summer I could not afford the diagnostic test, also at the time I was told the part to correct what they assumed was broken would not be in stock because of a shortage. I spent the entire hot summer driving sweating with my three children in the back of my car windows down hoping not to hit traffic wherever we went. so I waited till this year to address the air conditioning saved for the diagnostic test and my car is in the garage to be fixed. Now stuck because I have been informed bye my service representative at Concord Auto Protect that they do not cover the component needed to fix my air conditioner. I will need to pay out of pocket $800+ to get my car fixed even though I paid for a premium warranty plan.

Never ran into any problems with using Concords warranty plan. Staff has been great to me and the price was fair. I would recommend Concord Auto Protect to anyone looking for a warranty program that's affordable.

No issues with my claim and they approved it the same day. Not much else to say because everything went smoothly and no issues came up at all. Customer service was kind and helpful with anything I needed.

Purchased a warranty plan today from them and excited to see how it goes. I heard good things about them from friends. I know I needed to get a warranty plan for the costs that repairs are these days.

Have not had to make a claim yet. So I cannot speak on the claim process but what I can speak on is they were the best priced warranty I could find. And the customer service from the staff was always good.

Just purchased the warranty plan from Concord for my newer jeep. Sign up process was easy, and everything was easy to understand for me. No pressure to purchase the plan and he gave me plenty of time to think it over.

Its been a pleasure using Concord auto warranty plan. My husband only had one small claim through them so far and it was promptly taken care of. We have no complaints about anything yet.

I have been using Concord for two years now and never had an issue with anything. I had one repair and it was covered without any problems. Worth the money and staff has been great.

My Dad and I have concord auto warranty for 3 and ½ years now. I can say from my personal experience they always pay for the repairs needed on the cars without any hassle or delay

The claims agents are extremely helpful and professional. Concord will go above and beyond to try to help / resolve any issue . I trust this company and value the warranty protection I have  .

My dealership had very good things to say about my warranty company. They mentioned there was no wait time  and got paid as soon as the work was done . Thank you so much Concord !!!

Marc S have been very helpful. He have addressed all of my concerns. Answered all of my questions. He kept in touch with me. I do not have a dislike. I sign with Concord Auto Protect 30 May 2022. Awesome customer service.

Beyond happy with my car warranty I purchased from Concord. The repair I needed was taken care of without a single issue. I'm happy that I went with Concord over other companies and made the right choice.

I had the pleasure of working with Mike in starting a claim for a mutual customer.This company offered very quick and good service. I will be recommending Concord to my regular customers from this point forward.

We had some work done on my 2015 jeep I paid for the repair then remembered I had the warranty with concord . I was able to get reimbursed. The check showed up in the mail a few days later, Thank you Concord

The customer service  did a great job in assisting me when I had to get my car towed in to my shop . I broke down 100 miles away from home and Concord really came to the rescue .

So far happy with my warranty plan I purchased from Concord. The plan is easy to understand whats covered and the price was great. Personally I got the warranty plan for peace of mind.

I was shopping for a warranty company all week long I was going with Endurance originally. But ended up going with Concord. They were much less expensive and had a great warranty plan with lots of good reviews online .

The dealership we purchased the car from accepts this warranty. I always prefer taking it back to the shop we purchased it from and knowing that is not a problem makes me happy.

Our family has been a long term customer of Concord Auto Protect. The customer service is always good and the prices are fair. We feel alot better with the coverage and always get treated good by the staff.

The customer service has been great and the plan as well. I would easily recommend others to use Concord also, it has been worth every dollar. I had a repair and it was covered right away and without a single issue.

Customer service was excellent and took care of everything for me. The questions I asked were easily answered and promptly. I ended up picking Concord for my cars warranty provider.

Gene H was very informative, friendly and knowledgeable about the service. He made my decision and the sign up process simple and easy. I hope submitting a claim will be the same.

My husband and I had a claim with Concord Auto Protect and it was taken care of quickly and easily. I was so happy I was able to get in touch with a customer service person quickly and NO WAIT at all when calling them.

Very happy with Concord Auto Protect and the good service they provide us. They are always available when I need them and they have always helped me out with any questions or concerns I had.

It was a very easy and smooth experience. Very helpful and willing to help. Robert C. was fantastic. Answered all questions and went to bat to get a better premium cost. I would definitely recommend Robert and Concord!

I worked with Marc. He is well informed and didn’t pressure me to make a decision. I had previously purchased another policy but decided Concord was better It was a very good experience

Costumer service provided by Mr. Marc S. was to the point, quick, and painless, to include extraordinary response time. I look forward to continued future buisness with Concord!

My agent was very competent and informative. He wasn't pushy and gave me as much time as i wanted to consider and compare. I took a couple of days and he called back when I asked.

I opened a policy with Concord Auto Protect today. Steve was very professional and worked with me on payment. I hope my first claim is processed in the same manner. So far so good.

I’ve just purchased the coverage for a new vehicle and won’t need to use it until after the dealer warranty expires. However, the initial contact with the company has been extremely positive.

The gentleman I spoke with was very professional and thorough in explaining the services. I was pleased with Concord's rating, coverage, and cost: therefore I am signing up today.

Just signed up for extended warranty protection. It was very easy process. I had a well informed and helpful account specialist. If you handle claims like you do prospective clients I can easily see why you are ranked #1.

Morris was so quick with getting back to me with a very competitive quote and he was simply great to work with. Great follow-up , very professional and knowledgeable about the various options available.

Everything was very easy to do and the pricing was great! Steve W was very helpful and great to work with. Hopefully if needed the claims process is as easy as the sales process!! Thanks

Steve got back to me right away. He was very polite and wanted to resolve my concerns. Since I haven't had a chance to go over the agreement I cant really evaluate any results you might need for this encounter.

The Prices were Very Competitive! I appreciated Steve's patience in answering all of my questions! Steve W did an excellent job in helping me to find the right package to cover my vehicle.

Concord Auto Protect is the only car warranty company i would recommend. I have used others in the past but their customer service is on another level and simply amazing. Pricing is pretty fair i think personally also.

I am new to the policy but the person but the service was great and sounds like a great program. Time will tell I hope I never have to use it but is a peace of mind if I ever need to use it

Great coverage at a great price! Concord is by far the best warranty company I have ever delt with. Would definitely recomend them to anyone looking to go with the #1 car warranty company in the industry!

I have been using Concord Auto Protect for multiple years now. Im very happy with there customer service and they have always treated me amazing as well. They took care of the repairs right away and had zero problems.

Concord Auto Protect is an amazing company to use. Their customer service has helped me out countless times, Repairs are always taken care of ASAP. Pricing is also good compared to some other companies.

Purchased an extended coverage well over 2 years ago and never had to use it until recently. Concord was amazing they got in contact with the shop and took care if it. Highly recommended!!

I took my 2014 Ford Flex into the shop because the AC isn't working. The condensor is leaking. Concord isn't covering the recharge and refill of the refrigerant. It has to be drained to replace the condensor. My car has been at the shop for 4 days already. The shop says they are waiting on Concord. I call Concord and talk to Frank who says he emailed the shop and they must not have checked their email. C'mon. So Frank is calling them now but I'm going to have to pay for MANDATORY items that are required for the repair. Oh, Frank said they only cover the replacement of the refrigerant if it causes the issue even though it must be evacuated to do the repair. The shop also found an issue with the turbo. Frank told them it normal for the turbo to be leaking oil and it hasn't failed so they are not authorized to do any work. Basically, what everyone says about extended warranty companies (they do everything they can to not cover the repair) is coming true here. If anything changes I will update my post but at this point I say BUYER BEWARE!

I had Concord on my Equinox and when the AC stopped blowing cold Concord approved to replace the compressor. The process was very quick and easy. I will recommend them for sure.

I purchased an extended warranty for our 2019 Nissan Murano for $1750, traded car in a few months later ,called to cancel extended warranty and get a refund was told they were keeping$500 and would refund $1250. Well, over a year later and numerous phone calls , still haven't got a refund. I used to think Concord was the best , not anymore

Scammed. Stalled for over 1.5 months before attempting every excuse in the book to not cover an engine which was specifically covered in my premium contract as guarantee and warranty. Got caught lying to repair facility, myself, their own third party inspection agency, and the BBB. dodged all phone calls and would not offer any solutions. Does not offer any service for anything after 6pm, cannot even look up plan. Made up random quote number which was 1/3 the quote by 2 separate inspectors and failed to provide a location for repair or source any parts for anywhere near that value. Company states they do not pay taxes and will not pay taxes for repair. Also refused to honor their contract including definition of repair costs which states "combination of parts and labor necessary to repair or replace a covered part in the incidence of a breakdown" by denying to pay for all the parts associated with covered part (engine) and refusal to pay for labor relating to any programming or software required to repair the engine. They refused to arrange for replacement or repair of engine which contract states is their obligation if they decide to not approve the repair cost. They tried to force salvage engine without guaranteeing it works and making myself/shop pay for picking up/shipping the engine and all repairs after if they should install a motor which ends up not working. My claim eventually got approved with recycled ie salvage motor which they requested a quote and ended up being thousands more, to which they then attempted to backtrack and try and deny. They cropped photos stating fake prices which were found to be of motors which had been involved in serious frontal auto accidents with full airbag deployment and which were stated to not run at the time of sale. They then tried to use this as a basis for quote, which obviously was thousands of dollars less than every other motor within 100+ mile radius at salvage yards. They attempted to extort my chosen repair shop for free services /parts/labor and also myself as well as stall. when their techniques failed they attempted same thing with third parties and began dodging phone calls. company refused to provide timelines for repair or other solutions, refused to provide me with any information in writing. Got caught lying about who they hired for inspection company in attempt to prevent my shop from contacting the party for proof of receipt and speed up claims. refused to honor literal invoices as well as verified services by verified shops through carfax. when provided with physical receipts they tried to state pictures were cropped and when resubmitted they ignored. Attempted to coerce me to get a refund too instead so they wouldn't have to pay out policy. Cannot use rental reimbursement without a claim approval which is still not decided almost 2 months in. Overall an absolutely horrible company who legitimately does not abide by their own written contract and definitions. Claims adjuster should be put in jail for his deceptive tactics and falsification of information. Repeatedly lie over the phone which is difficult to prove, but they lie so much that there's tons of emails which contradict themselves and they end up getting caught in their own lies. The company actually blocked my number and refused to answer any calls from me on other numbers or discuss any further claims. Told me to try and sue them if I want , then hung up. I have no way to call them now as my number is blocked and they won’t take my calls etc on other numbers or respond to my email. I do not want a refund, I want the repair paid for which I am guaranteed for and their contract states I am covered for . However, without an insurance backer and the high cost of a lawsuit to a consumer as well as their arbitration clause, for big claims like this they can abuse the customer and make it a massive financial burden and difficult process for the customer. They lack morals, ethics, and a ability to follow their own contract coverage. There is massive claims fraud and I discovered an attempt to falsify information and “cook the books” in terms of prices, documents, and labor estimates that were no where near accurate as shown by multiple inspections and other parties. They seriously need to be evaluated for consumer related fraud, business fraud, insurance/contract fraud , tax fraud (as they stated they don’t pay taxes) marketing fraud, and other forms of illegal business practices and deceptive tactics meant to scam, very few employees overall, claims adjuster is a key figure who has repeatedly got caught lying not only about getting the documents they need but also lying in an attempt to fix prices well below the national average and state average for the repair. Lastly, now with an inability to even contact them I have purchased an almost 2k contract which should guarantee I get a full replacement covered including all costs and labor but because the price is high at around 17k they have chosen to block me and cut off all communication making my only option to either pay for the full thing myself or spend thousands to sue them. I do not want the refund on my contract because it is worth nothing compared to what they are legally bound to in the contract. What is a consumer to do if they are completely blocked from contacting a business they have a contract with?