Name: Concord Auto Protect
Rating: 4.8

star star star star star

Larry Cortez Odessa, TX

I was helped out by a young man named Gene H and he was very knowledgeable about the plan. He describe everything I had questions about and was very helpful.

3 years ago

Reply from Concord Auto Protect

Hey Larry, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene H . Thank You , Concord Auto Protect

Nov. 2nd, 2021

star star star star star

Shamaine Houston, TX

I just purchased this plan and seem to meet my needs. the rep. was very polite and took time to make sure that i understood every detail of the protection plan

3 years ago

Reply from Concord Auto Protect

Hey Shamaine, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Oct. 11th, 2021

star star star star star

Althea Dietzel Baltimore, MD

Gene was wonderful helping me with coverage explanations. Very patient while I was looking things up. Prices are very good for the amount of coverage I'm getting.

3 years ago

Reply from Concord Auto Protect

Hey Althea, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Aug. 25th, 2021

star star star star star

Edwin Bunnlevel, NC

I really enjoyed the no pressure approach Steve spoke to me with. He answered all my questions and not once tried to rush my decision. It was a very pleasurable experience.

3 years ago

Reply from Concord Auto Protect

Hey Edwin, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jul. 8th, 2021

star star star star star

Ramiro Fejeran Killeen, TX

The professionalism of the agent and the care of providing all appropriate information to me was of great help. Hope to have a great success in future needs.

4 years ago

Reply from Concord Auto Protect

Hey Ramiro, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Mar. 1st, 2021

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Unhappy customer ,

You have the WORST customer service!!!!!!!! The lack of of anyone to help with my situation I am now without my car until Monday morning, very nice NOT!!!!! I call to get approval for a repair at 9:00-10:00 am, I get approval for the repair. The garage gets the e-mail asking for information to complete the repair and send the final invoice back so the the bill can be paid and call for a credit card number. The repair is complete both the garage and I call only to find out you are not open on Saturday???? How is it possible for a representative to call me, send an e-mail to the repair garage, call the garage but you are not open on Saturday!!!!??? You are authorize the repair but now you can't pay my bill on the same day you authorized the repair? I am totally confused. I would not recommend ever getting any service from this company that starts your repair process and at the end of the day you do not have your car!!!! Garages are open for repairs on Saturday and so should your warranty company

4 years ago

Reply from Concord Auto Protect

Dear Unhappy Customer, Thank you for leaving this review. A claim was submitted on Saturday morning. We had approvals within 1-2 hours. Your shop completed the repair after business hours on Saturday. The shop was paid early Monday morning before 9 AM local time. We apologize for the timing and we strive for customer satisfaction. As you have stated in the review ,for a company to work as efficiently as we did on a Saturday just shows how high of a level of service we have. No other company would have that turn around on a business day. Feel free to call us to discuss... Concord Auto Protect

Feb. 15th, 2021

star star star star star

JOHN HEBERT Warren, MI

Working with Steve W was super easy. He answered all my questions, I felt like I was sitting across the desk from him. It's a done deal and I'm Happy, Thank you!

4 years ago

Reply from Concord Auto Protect

Hey John, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Feb. 3rd, 2021

star star star star star

Cecilia Ruberto Dallas, TX

I really appreciate Steve W quick follow up, respect of my time and detailed walk thru of the policy coverage options. I will definitely recommend him and Concord!

4 years ago

Reply from Concord Auto Protect

Hey Cecilia , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jan. 25th, 2021

star star star star star

Fred Diller Allison Park, PA

Mark S was very knowledgeable and professional. He answered all my questions and made me feel I was making the right decision. He is truly an asset to your company.

4 years ago

Reply from Concord Auto Protect

Hey Fred, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

Jan. 22nd, 2021

star star star star star

Normand Vallee Holden, MA

Roberts handling of the whole process from start to finish was a refreshing experience. He was very helpful not pushing at any point, and was very informative.

4 years ago

Reply from Concord Auto Protect

Hey Normand, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert. Thank You , Concord Auto Protect

Jan. 13th, 2021

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Darin Young Lehi, UT

I have a Premium package....called two days ago with a water pump issue and obtained a claim number. Called today from the Ford dealer to get an authorization for repairs and my service advisor was instructed to email a quote which was done around noon. No response. I called three times and all three times was told that nobody was available to handle the claim but somebody would call. I asked who and when and was told “I don’t know maybe by the end of the day”. When I told them that was not acceptable they hung up on me!! Later received a call and conferences in the representative with the shop but no authorization. Asked about a rental car since my truck is in the shop for the weekend and was told they can’t authorize a rental car until the repair is approved and that I can only have one rental day for every 8 hours of labor. Well spent 5 hours today trying to get authorization for a water pump but guess what NO response!! Now have no truck for three days, no rental car, no repair authorization and have been hung up on three times!! The sales person and their website boasts hassle free and fast claims processing.....what a SAD experience with this company!!!!!!!!

4 years ago

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NANCE' Frisco, TX

MICHEAL S (AKA HENRY) FAKE NAME DENIED MY CLAIM, STATING VARIOUS REASON WHY THEY WOULD NOT PAY FOR IT. THEY LIED TO ME AND THE DEALERSHIP MULTIPLE TIMES. THEY WILL DENY YOU-DO NOT USE THIS COMPANY. ITS A SCAM, USING FAKE NAMES AND FAKE REASONS WHY NOT TO PAY. MY JEEP STARTED MAKING A STRANGE NOISE OVER 1300 MILES INTO THE WARRANT-I QUICKLY TOOK IT TO THE DEALERSHIP TO HAVE FIX AND THEY DENIED PAYING FOR IT, OFFERING ME $250 CREDIT OR TO REIMBURSE ALL MY MONEY ON THE WARRANTY. HIRING A LAWYER TO TAKE CARE OF THIS ONE WILL BE A SATISFACTION FOR THEM HANGING UP ON ME MULTIPLE TIMES AND PRETENDING TO BE OTHER PEOPLE. SEE YOU IN COURT!

4 years ago

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Don Tesky ,

This was the fastest and easiest auto protection I have ever purchased. Steve was very helpful and answered all my questions. I give him a 5 star rating. Thank you Steve!

5 years ago

Reply from Concord Auto Protect

Hey Don, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect.

Jun. 9th, 2020

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Michael Volante Warwick, RI

A few months ago, I began shopping around for an aftermarket warranty for my vehicle. I contacted a multitude of companies before discovering Concord Auto Protect. I spoke to a representative there and what they offered for the price was unbelievable, but now I know why. Concord does not cover any problem that has had a previous technical service bulletin issued in connection to that problem. To simplify, say your car has an issue with the steering components that the manufacturer is aware of. The manufacturer sends out a bulletin to dealers, not consumers, to help their technicians recognize and diagnose that fore-mentioned issue. Once this bulletin has been issued, Concord will not fix that problem at all in the future, whether you owned your vehicle at the time of the bulletin or not. I will say that Concord does list this in their contract, but they do not direct attention to this clause or explain it whatsoever. After speaking with numerous people in the mechanic world, service bulletins represent approximately 70% of the issues people bring vehicles in for. Concord will not fix any of these issues which basically renders your warranty useless. I highly suggest you avoid this company! There prices are too good to be true for a reason and that reason is you will never get reimbursed for your repairs. Also, most of their reviews seem to be fake.

5 years ago

Reply from Concord Auto Protect

This review is not relevant to us. Customer name or other credentials does not match with our records. This kind of vague and non- credible review is not helpful. Concord Auto Protect prides themselves in customer satisfaction and will continue to strive for customer happiness. Thank you.

Jun. 5th, 2020

star star star star star

Doug Brooklyn, NY

Concord really took care of me with my chevy camarro. Great deal and Morris was very good with his customer service, explaining the plans, and got me my military discount.

5 years ago

Reply from Concord Auto Protect

Hey Doug, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Morris. Thank You , Concord Auto Protect.

Jun. 9th, 2020

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Milano Eyecare

You people are a joke. You’ve denied one claim and now you want to give me $200 for an AC compressor on a Mercedes Benz that costs $1600. Seriously I was an idiot to give you my money but this isn’t over loser! Don’t think I don’t know how to get this shit all over the internet. You’ve messed with the wrong guy trust me!

9 months ago

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Ronald Bruce CONLEY

30 YEAR VETERAN POLICE OFFICER I purchased a plan, had a break down and was told it was covered. Waiting for over 6 months after being promised payment. Felony theft of $1,832.00 that I paid them. The company flat out will not pay you.

10 months ago

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Zaren Reed

HORRIBLE ORDEAL! wouldn’t pay for my water pump leak because my TIRES were a size off. They barely responded to emails. I had to keep them on the phone to verify that I received an email because if they said they would send it, it never was done. I was told for WEEKS, each day I called that it would be approved. A bunch of liars and scammers. Paid $1,700 for a bunch of nonsense. It took them an entire month with TWO INSPECTIONS to deny my claim because the tires were different than the manufacture.

1 year ago

star star star star star

felicia188723 Phoenix, AZ

Awesome customer service and took care of my claim on my Honda civic. Car was repaired quickly and the agent was helpful the entire time.

1 year ago

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Casper98274 Manila, 00

Great customer service and took care of me with my warranty claim. The cost of the plan was fair and cheaper then other places. Would recommend!

1 year ago

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R Cartist Goodyear, AZ

The customer service at Concord is the best I have come across in this industry. They were very accommodating and helpful.

1 year ago

star star star star star

Sharlene Lawrie Dallas, TX

Honest company to work with and great packages to pick from. Would recommend to everyone else looking for a car warranty plan. Love the plan I got.

1 year ago

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Benny Mosae

Just a great company to use and did right with me on the warranty claim I had. Everything was covered and they treated me awesome.

1 year ago

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Tim Vien

Covered my claim without any issues. Great customer service and was there when I needed them. Would recommend them to others and easy to deal with company.

1 year ago

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RH

Concord auto protect does not abide to their policy for covering the full auto insurance claim. They will tell you that they will only cover some parts and give you a very minimal reimbursement no matter how high you paid for the repair cost. No one from their team is diligent enough to call their client in the event that you have problems and would not agree on the terms that were not stated in their agreement

1 year ago

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Scotty Hinshaw Little Rock, AR

I purchased a policy with this company back in 2020 . im within the guide lines of my policy and my transmission went out , took to a shop like they said . Shop did everything they asked them to do . After SEVERAL calls from me and the shop and 5 days later they DENIED my claim for a "TSB" ! Even the shop told them those had NOTHING to do with my trucks problem , they wanted to give me $250 towards my $4200 repair bill . This company is a complete SCAM !!!!

2 years ago

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Oscar Lafayette, CO

They take advantage of senior citizens! They sell you the warranty and then deny every claim. Michael S is a scumbag liar that needs to be put out of business! Check the ripoff reports, BBB, and the attorney general complaints in Pennsylvania. Complaints are all the same, they don't pay their claims!! The good reviews you read are bought and paid for. If you search, you will find the real reviews. I found 88 complaints filed against Concord Auto Protect & Michael S Scumbags & ripoff extended warranty!

2 years ago

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Elizabeth Hernandez San Juan, TX

do not recommend very rude and bad csr once you purchase . I purchased this warranty. not happy with it. I cancelled and was told I was going to get a refund with cancellation fees I agreed they refund it partial then I was going to get refunded for a small amount of $285 that was with cancellation fees. today I called they said no more refund on those $285 and they blocked my phone number. I cant call and they never answer there emails they its been 4 weeks.

2 years ago

star star star star star

Chelsea Cole Raleigh, NC

Concord did a great job making sure my car got repaired and I was happy with the work . Customer service was 5 stars Thanks Harvey!

2 years ago

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Frances Rose Buffalo, NY

Steve was great in helping me get the best price and warranty for my car .The warranty I got seamed well worth the price .

2 years ago

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jason pacheco Parker, CO

Absolute most pathetic business I have ever seen or dealt with. Car was in a shop with a blown motor and they gave the run around for over a month to only come back and say it wouldn't be covered when I had purchased the warranty that covered everything. Provided service records and everything they asked to still be denied. Claimed to have issued a refund for over a month now to still not have received a refund check. Do not do business with these crooks. Won't even respond anymore. Would leave zero stars if it was an option. Have a lawyer ready if needed.

2 years ago

star star star star star

Jess Pittman Spring, TX

DON was fantastic! Professional, polite, and extremely pleasant. Very respectful of my time and claim was a breeze from start to finish.

3 years ago

Reply from Concord Auto Protect

Hey Jess, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Donald . Thank You , Concord Auto Protect

Mar. 28th, 2022

star star star star star

Triny Rodríguez Emmaus, PA

I request a quote online and not even 10min later I received a call from them. Gene H was super friendly and very simple to understand.

3 years ago

Reply from Concord Auto Protect

Hey Triny, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Jan. 31st, 2022

star star star star star

Omar9034

Long time supporter of Concord Auto Protect & there amazing customer service. Never ran into any issues at all with there service.

3 years ago

Reply from Concord Auto Protect

Hey Omar, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jan. 10th, 2022

star star star star star

Robert Ridlinghafer Albuquerque, NM

They were the only company who submitted a proposal without talking to a salesperson on the phone. No high pressure and a reasonable price

3 years ago

Reply from Concord Auto Protect

Hey Robert, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jan. 10th, 2022

star star star star star

Quin Grant McDonough, GA

Based on reviews I decided to take a chance with Concord. Will provide a future update. Steve helped me out with making a decision.

3 years ago

Reply from Concord Auto Protect

Hey Quin, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Dec. 7th, 2021

star star star star star

Tom Sanborn Clearfield, UT

Gene is professional and straightforward. Thanks for the military discount. I’m a disabled veteran who is so grateful.

3 years ago

Reply from Concord Auto Protect

Hey Tom, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene . Thank You , Concord Auto Protect

Oct. 4th, 2021

star star star star star

My Review Chestertown, NY

I spoke with Steve W and he explained the policies to me and at no time did he make me fell pressured and for me personally that put me at ease .

3 years ago

Reply from Concord Auto Protect

Hey Happy Customer, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve W. Thank You , Concord Auto Protect

Aug. 10th, 2021

star star star star star

Alex Serrano East Hanover, NJ

My customer rep was honest and followed up with me for a year without being a PIA. I waited until my car warranty expired. He was very patient.

3 years ago

Reply from Concord Auto Protect

Hey Alex , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Aug. 6th, 2021

star star star star star

Craig Scolarice Bridgewater, NJ

Steve was awesome. Explained everything great, applied savings for me and I didn’t feel pressured! Great experience in customer service care.

3 years ago

Reply from Concord Auto Protect

Hey Craig , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve . Thank You , Concord Auto Protect

Aug. 4th, 2021

star star star star star

Daniel Decotiis Hopatcong, NJ

Gene was easy to speak with and I felt comfortable with the coverage that I purchased as he guided me on the plan to meet me needs.

3 years ago

Reply from Concord Auto Protect

Hey Daniel , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Jun. 22nd, 2021

star star star star star

Robert Billings Kernersville, NC

Marc S was very personable and professional in explaining my options prior to my purchasing Premium Coveage for my 2018 Ford F-250 Superduty.

3 years ago

Reply from Concord Auto Protect

Hey Robert, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc S. Thank You , Concord Auto Protect

Jun. 22nd, 2021

star star star star star

WAYNE C FRORUP ,

My transaction in making this purchase was fast and uncomplicated. So far no dislikes yet. Looking forward to adding another vehicle real soon.

4 years ago

Reply from Concord Auto Protect

Hey Wayne, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Mar. 1st, 2021

star star star star star

Ronnie Brashear Avon, IN

This turned out to be a painless sales call!! Gene H. walked me through the program and answered all of my questions. Thanks Gene.

4 years ago

Reply from Concord Auto Protect

Hey Ronnie, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Mar. 1st, 2021

star star star star star

Kenneth Jones Rockford, IL

Mark was very easy to work with. I feel like this is the right coverage for me at this time and would recommend this product to others.

4 years ago

Reply from Concord Auto Protect

Hey Kenneth, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

Feb. 19th, 2021

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Alberto Calero ,

Great experience and Marc S. was very Helpful and I like the way he handle everything with my policy thank you very much

4 years ago

Reply from Concord Auto Protect

Hey Alberto, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

Feb. 18th, 2021

star star star star star

Michelle Ranieri Asheville, NC

Robert C was very patient answering all of my questions. I have bought this coverage and hope I am happy when/if i need to use it.

4 years ago

Reply from Concord Auto Protect

Hey Michelle , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert C. Thank You , Concord Auto Protect

Feb. 9th, 2021

star star star star star

fortsonanita ,

He was great, patience and explained the policy with great details. I would definitely recommend Concord and Robert to my friends.

4 years ago

Reply from Concord Auto Protect

Hey Fortsonanita, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert. Thank You , Concord Auto Protect

Feb. 8th, 2021

star star star star star

Brian Dawson Highland, MI

The agent I spoke with was friendly and knowledgeable about the product. After doing my own research, I believe this the best product for my needs.

4 years ago

Reply from Concord Auto Protect

Hey Brian, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jan. 19th, 2021

star star star star star

TP Phoenix, AZ

Cole explained the policy in great detail along with payment. I went to the top 5 companies and Concord was the best price.

4 years ago

Reply from Concord Auto Protect

Hey TP, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Cole. Thank You , Concord Auto Protect

Jan. 7th, 2021