Name: Concord Auto Protect
Rating: 4.0

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Norman Frank Jr Kailua, HI

Our representative Morris is a very conscientious and responsive representative of Concord. Not pushy or hard selling! Very knowledgeable of the product as well! I was able to get the dealer to match Concords offer so I ended up getting it from the dealer but most certainly would have bought it from Morris!

3 years ago

Reply from Concord Auto Protect

Hey Norman, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Morris. Thank You , Concord Auto Protect

Jan. 19th, 2021

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Edward W Spivey Fayetteville, NC

mr. Mark S was a excellent sales person . he was very convincing and knowledgeable. he is an asset to your company . who ever hired him did a great job in assessing his comunication skills . GOOD JOB. thank you edward spivey.

3 years ago

Reply from Concord Auto Protect

Hey Edward, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

Jan. 15th, 2021

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tmease ,

First ever extended warranty purchased today! Mark S helped me through the process. Mark was knowledgeable, thorough and very patient with all of my questions and skepticism. I felt comfortable throughout and very well have passed without Mark talking me through everything. That is all. Thank you.

3 years ago

Reply from Concord Auto Protect

Hey Tmease, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

Jan. 7th, 2021

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T P De Pere, WI

I canceled my extended warranty after a period of one year because we purchased a new car that had a factory warranty. The cancellation process was smooth and seamless. I received an immediate refund on my charge card. Thank you Concord.

3 years ago

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Dr. Jack Kushner ,

Today I signed two agreements with Concord with Mr. Steve W. The initial interview was very professional and complete. Mr. W was very patient as I went through the process. I hope I never need this insurance but suspect that I shall.

4 years ago

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Steve Herbstritt Erie, PA

We have just purchased protection and have not used the protection yet. But Gene was very helpful and the purchase process was quick and easy. The pricing was fair for bumper to bumper coverage without a lot of excluded items.

4 years ago

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Edson Cardoso Atlanta, GA

Steve did a solid job offering me a great package along with an explanation of each package. Steve also was very transparent with me and very honest throughout the process, His communication and positive attitude made it easier for me to choose Concord Auto-Protect. Thank you, Steve!

4 years ago

Reply from Concord Auto Protect

Hey Edson, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jul. 22nd, 2020

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Gerald D Warren Durham, NC

Dealing with Steve W was an unbelievable experience.. Congenial , Responsive and Forth coming with all the details of the pending contract we were discussing. He made me feel as though I was dealing with a family member. I truly believe that he is genuine and trustworthy and I feel very secure with Concord. The company has a great employee

4 years ago

Reply from Concord Auto Protect

Hey Gerald, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect.

Jun. 22nd, 2020

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Wayne A Hanson Forney, TX

My service representative Steve was very informative and not pushy when I explained what type of coverage I needed for my Cadillac that I had just purchased. And the price was right! Got me the coverage I wanted at less than I expected and without any deductible for any or the repair services covered!

4 years ago

Reply from Concord Auto Protect

Hey Wayne, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jun. 16th, 2020

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Bowe Williams New York, NY

We purchased Concord Auto Protect about two years ago for my sons jeep. He had a small repair that needed to be taken care of and it was fully covered. We had no problems at all and the whole process was very smooth and quick. The staff at Concord Auto Protect was also very nice and understanding with anything we needed. Thanks again guys !

4 years ago

Reply from Concord Auto Protect

Hey Bowe, Thank you for leaving your review with us! We are happy to help & greatly do appreciate your continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Brandan Wakefield New York, NY

Gene H took care of us from start to finish. He answered all questions we had and explained in good detail everything we are covered for. I'm very happy with the process and i couldn't ask for anything more from an amazing company.

4 years ago

Reply from Concord Auto Protect

Hey Brandan, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect.

Jun. 9th, 2020

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Oliver S New York, NY

I love Concord Auto Protect, Our family has been a customer for 4 years so far. Everything is always flawless with them and the customer service really does go out of their way. Im very happy with them and pricing is good as well, You get what what you pay for.

4 years ago

Reply from Concord Auto Protect

Hey Oliver, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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David Suarez New York, NY

I love using Concord Auto Protect, Super nice customer service and they always treat me amazing as well. We own a 2018 Jeep and purchased the warranty a little over a year ago and never had any problems with Concord. We had one tiny repair that needed to get done and the whole process was very smooth and amazing !

4 years ago

Reply from Concord Auto Protect

Hey David, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Nelson R New York, NY

Our family has been a customer of Concord Auto Protect for 4 years now. Im very happy with the service they give and how the staff is always nice and helpful as also. I will for sure recommend others to use them as well, Im happy i do.

4 years ago

Reply from Concord Auto Protect

Hey Nelson, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Abdelkrim Boujenna New York, NY

One of the best auto warranty businesses i have ever used. Their customer service is seriously the best, and took care of any problems that i had or concerns as well. Im VERY HAPPY with concord auto protect and would recommend others as well. I have used 3 other businesses in the past and this is the best so far.

4 years ago

Reply from Concord Auto Protect

Hey Abdelkrim , Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Jennifer Haase New York, NY

I bought the car warranty for my 2018 Jeep and im very happy with it. I have not had any issues yet and the terms are very clear as well for the warranty. Unlike other company's they are very easy to understand and THEY DONT rip you off unlike others lol. I will be buying the car warranty for another car as well in the future.

4 years ago

Reply from Concord Auto Protect

Hey Jennifer, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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David Inman New York, NY

Their customer service is simply amazing, they always help me out with anything i need. Their pricing is very fair and im happy with the warranty i got for the price as well. This is the second car warranty company im with and i plan on staying here for many more years :)

4 years ago

Reply from Concord Auto Protect

Hey David, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Juan Garcia New York, NY

I would highly recommend Concord Auto Protect, I have been a happy customer for 3 years with them so far. Zero problems at all, when i needed a repair done witch was a steering related repair. The repair was covered and the customer service was simply amazing the entire time.

4 years ago

Reply from Concord Auto Protect

Hey Juan, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Chris Smith New York, NY

I have been using Concord Auto Protect for 2 years now, I purchased the warranty for my 2018 F-150. Im pleased with how the service is and how amazing they treat me as well. I have only used the warranty once so far for a small repair, everything was taken care of. Price wise i think its fair but what sold me was their amazing customer service.

4 years ago

Reply from Concord Auto Protect

Hey Chris, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Jackson Boyd New York, NY

I have been using Concord Auto Protect for multiple months now. Im very happy with how their customer service is and how the prices are fair as well. I needed a very small repair and they covered it zero issues. Im very happy with them and would recommend them to others as well.

4 years ago

Reply from Concord Auto Protect

Hey Jackson, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Ben Ehrich New York, NY

So far i have had Concord Auto Protect for 2 years on my newer jeep. Im very happy with their customer service and how they took care of the one repair i needed. ZERO problems during the whole thing, im a very happy customer.

4 years ago

Reply from Concord Auto Protect

Hey Ben, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Bisram Bhagwandin New York, NY

I have been using Concord Auto Protect for my car over the past few years. I have zero complaints about the warranty, It does what it needs todo and so on. Their customer service is amazing and friendly as well. I would easily recommend them to my friends and family.

4 years ago

Reply from Concord Auto Protect

Hey Bisram, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Roy Schorsch New York, NY

I used concord auto protect to cover my lovely jeep. I have only needed one repair so far and it was todo with the steering, But there was no problem it being covered and repaired right away. I would highly recommend their amazing customer service and how they took care of it right away.

4 years ago

Reply from Concord Auto Protect

Hey Roy, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Joesph Toy New York, NY

Im very happy i went with Concord Auto Protect two years ago. Since then i have only needed to use them once and everything went smoothly. I personally have never had any problems with concord. Prices are fair and competitive with others, But there customer service is better.

4 years ago

Reply from Concord Auto Protect

Hey Joseph, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Lindsay Macakanja New York, NY

I never had any issues with Concord Auto Protect, They always treat me amazing. I have a bmw 335 and it had some repairs it needed and they covered it without an issue. Im happy they have such fast and nice customer service as well. Im going to be a very long term customer.

4 years ago

Reply from Concord Auto Protect

Hey Lindsay, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Kenny Phonglom New York, NY

Concord Auto Protect is one of the best auto warranty companies i have used to this day. They gave me a really fair price and when i had a claim everything went smoothly. No excuses at all, I stand behind them. I would recommend friends and family to give them a chance.

4 years ago

Reply from Concord Auto Protect

Hey Kenny, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Phillip Sanchez New York, NY

I have been a customer of Concord Auto Protect for well over 1 year and their customer service is simply amazing. Im very happy to be going with them because they treat me amazing. When i needed a claim to be figured out they helped and the repair got done right away.

4 years ago

Reply from Concord Auto Protect

Hey Phillip, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Kate Witenden New York, NY

Concord Auto Protect is always my goto company to use for my car warranty. I have been using them for well over 4 years and i'm very happy with their customer service. They handled the repair very quickly and i'm so happy to be with such an amazing company as well.

4 years ago

Reply from Concord Auto Protect

Hey Kate, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Paul Davidson Chesapeake, VA

My interview with your agent went very well. He was very cordial and explained the program, to my understanding. I was sold by his presentation, and although it is my hope not to have to make a claim, I feel that I can trust Concord to come through for me.

4 years ago

Reply from Concord Auto Protect

Hey Paul, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with one of our reps. Thank You , Concord Auto Protect

Jun. 9th, 2020

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Celia Richardson, TX

After I submitted my EMail request, I prompted received a phone call message regarding my inquiry. When I returned the call to Steve W, he was most helpful in answering all of my questions which included contents of potential coverage, cost of different years of coverage & associated payment options.

4 years ago

Reply from Concord Auto Protect

Hey Celia, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect.

Jun. 9th, 2020

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Anne Lusk Tucker, GA

I really appreciate the time Steve took with me today to get my vehicle enrolled. He was very patient with me and I really liked that. I just hope if I ever need this policy, the people I encounter will be just as nice and kind.

4 years ago

Reply from Concord Auto Protect

Hey Anne, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect.

Jun. 9th, 2020

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DaleP Forked River, NJ

I feel as though the type of warranty I received for my vehicle was fairly priced with a decent amount of coverage. Steve, the representative that I worked with was friendly and eager to help me obtain coverage to suit my needs and budget. I hope to never have to use it. But when and if I do I anticipate that it will be a good service.

4 years ago

Reply from Concord Auto Protect

Hey Dale, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jun. 9th, 2020

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Brian Rouach Staten Island, NY

Thanks to my car salesman for telling me about concord. After 6 months in, my car got stuck on a trip to the shore, and Michael from Concord helped me authorize a repair and got me a rental for a few days. I was very grateful at the time and happy I was covered, thanks guys.

5 years ago

Reply from Concord Auto Protect

Hey Brian, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Michael. Thank You , Concord Auto Protect.

Jun. 9th, 2020

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Ronald Bruce CONLEY

30 YEAR VETERAN POLICE OFFICER I purchased a plan, had a break down and was told it was covered. Waiting for over 6 months after being promised payment. Felony theft of $1,832.00 that I paid them. The company flat out will not pay you.

4 months ago

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Zaren Reed

HORRIBLE ORDEAL! wouldn’t pay for my water pump leak because my TIRES were a size off. They barely responded to emails. I had to keep them on the phone to verify that I received an email because if they said they would send it, it never was done. I was told for WEEKS, each day I called that it would be approved. A bunch of liars and scammers. Paid $1,700 for a bunch of nonsense. It took them an entire month with TWO INSPECTIONS to deny my claim because the tires were different than the manufacture.

7 months ago

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Verified Customer

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Mike Shimkus Fairless Hills, PA

called my several times to sign up, finally signed up and they took my money, sent me an email with basic information but nothing else. Nothing sent to me in the mail so that I can give to a repair shop if I would ever need to. no more phone calls, nothing. Other then an email I have no documentation or what coverage I have.?????

3 years ago

Reply from Concord Auto Protect

Hello Michael , In the email confirmation you received there's a link you can click on that would take you to our customer portal. Once your on the portal you would be able to view all the information , print and even file a claim online. We are also here to answer any of your questions , you can call us at 888-399-2811 . Most of our customers would call us before posting such a review to let us tend to their needs. Please give us a call so we can discuss your current request. We are here to help and hope that next time before posting a negative review you would give us a call.

Jun. 21st, 2021

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Ray Grapsy Vero Beach, FL

A pleasure to do business with, answered all questions professionally and quickly. Would recommend to anyone looking for a service contract. Great work!

9 months ago

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fredalpruuska Amsterdam, NH

Great company and purchasing the plan went smoothly. I would recommend to friends and family. Would purchase another plan in the future without a doubt.

9 months ago

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Teanna C taariq Gilbert, AZ

Honest group of people and took care of my claim with no issues. Would recommend to friends and family. The price of the warranty plan was cheap as well.

10 months ago

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Adam Misda Kansas City, MO

Very happy with the warranty company. Covered my transmission on my car and the entire job. Mechanic was reached out to by them quickly and was able to get me on my way quick also. No issues with the plan.

1 year ago

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Mike Stenson Seattle, WA

Concord Auto Protect covered my cars repair without any issues. I would recommend them to anyone else. The cost of the warranty plan was easily worth it because of the amount of coverage I now have on my car.

1 year ago

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John Morsea

Very easy to purchase the warranty plan. Price of the plan was good while the coverage was still good. I can not complain about anything. Happy to have coverage on my car finally.

1 year ago

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LC Malinowski Houston, TX

I liked the no-nonsense approach. Tell us what we need to know and the price doesn't change if you don't buy it the same day you call. Mr. Gene H was very nice and professional.

1 year ago

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Vinny Robertson Atlanta, GA

Never ran into any problems with using Concords warranty plan. Staff has been great to me and the price was fair. I would recommend Concord Auto Protect to anyone looking for a warranty program that's affordable.

1 year ago

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patricia adams New York, NY

No issues with my claim and they approved it the same day. Not much else to say because everything went smoothly and no issues came up at all. Customer service was kind and helpful with anything I needed.

1 year ago

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Gerard Dickun Gibsonia, PA

Gene was very professional and knowledgeable. He wasn't aggressive and answered any questions I had. He also emailed me all the information I asked for. I was very happy with the price, the coverage and Gene. So far So good.

2 years ago

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Jake Rean New York, NY

Purchased a warranty plan today from them and excited to see how it goes. I heard good things about them from friends. I know I needed to get a warranty plan for the costs that repairs are these days.

2 years ago

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DevinMears Los Angeles, CA

Have not had to make a claim yet. So I cannot speak on the claim process but what I can speak on is they were the best priced warranty I could find. And the customer service from the staff was always good.

2 years ago

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KyleDoml23 Dallas, TX

Just purchased the warranty plan from Concord for my newer jeep. Sign up process was easy, and everything was easy to understand for me. No pressure to purchase the plan and he gave me plenty of time to think it over.

2 years ago

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Heather Moriea New York, NY

Its been a pleasure using Concord auto warranty plan. My husband only had one small claim through them so far and it was promptly taken care of. We have no complaints about anything yet.

2 years ago