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Concord Auto Protect

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8.6

Overall Score

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Dan Schena New York, NY

Just got done with my claim. It was easy to get in touch with them even at 6 in the morning eastern time, before I head to work.... No real complaints so far about anything. This is my second claim and the first one went great and was fully covered.

1 year ago

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Sandra Diane Las Vegas, NV

Been a customer of Concord Auto Protect for multiple months now. I am happy with everything from the customer service that is always prompt to the claim process. Everything is always made easy as possible for me. I would recommend them to anyone looking for a auto warranty company.

1 year ago

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Tim Garrison Dallas, TX

I had a repair that was needed and it was approved easily by the customer service agent rep. I have no complaints at all about anything from the original singing up process to the claim process. I could not ask for anything more from the team over at Concord Auto Protect.

1 year ago

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Erika Vasen New York, NY

I would easily recommend doing business with Concord. The customer service agent approved my claim and got it paid within minutes. I was able to get my car repaired the same day I put the claim was put in. I can not be more then thankful for everything Concord has helped me with. Great people and you will not regret a warranty plan through them.

1 year ago

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Edvin213098 Charlotte, NC

Have not had a claim yet, So I can not speak on that. But I do like the customer service provided and how nice everyone was towards me. They took their time explaining everything to me. I will update the review whenever I have a repair needed and how it goes.

1 year ago

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Jack Phain Secaucus, NJ

I have been a customer of Concord Auto Protect for multiple years now. I have had no issues with getting my car repaired twice. The customer service agent Jeff has been honest and helpful every time I have needed something. I would easily purchase the same plan again on my future car because of the value and protection it provides me.

1 year ago

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abraham2873 New York, NY

The customer service agent was very kind and helpful with providing me all the information I needed. I was able to find the right plan for my Audi that is affordable and helps me be covered with a warranty. Time will tell how it all turns out for me but for the price it was worth it the purchase.

1 year ago

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Connor Diean Atlanta, GA

Been happy with everything Concord has done for me warranty coverage wise. I had one claim approved and one denied, which in my situation is understandable. I would use them for my next car as well. The value of the plan is there if you read the terms and use the plan right.

1 year ago

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Review Source

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James Titus Net Site Marketing Arden, NC

Mark at Concord did a great job of carefully explaining the policy, and went over the policy, for instance that the nav system was covered, but he radio was not. That the motors for the accessories were covered, but the seals and tracks were not. Mark was very helpful by giving me his direct line, and trying to get me the best price.

1 year ago

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Boni Amin Salt Lake City, UT

I purchased a car warranty plan yesterday after shopping around for a few days. I understood the contract clearly and Concord was simply the best priced warranty company for my needs. My friend also had a plan through Concord and they had a claim which was covered by them.

1 year ago

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Frank Cahue Chicago, IL

Very happy with the warranty provided by Concord Auto Protect. Our family has two warranty plans through them and we have never had any problems with claims or anything. I feel confident in calling them with any issues I may have or any new repairs that come up. It's hard to find a good warranty company that's why I'm sticking with Concord.

1 year ago

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Archer Wayne New York, NY

Purchased the premium plan and I am happy with what you get for the price and coverage. I don't personally think any other company was able to offer me as much value for such a competitive price. It's a good peace of mind and if i happen to need it, it's there for me to use.

1 year ago

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Ryan Livan Santa Clara, CA

I was in the market for some car warranty for my newer F-150 and I stumbled upon Concord. What caught my attention was when I called they answered right away and was the most helpful company when I was calling around. They took there time with me and did not even pressure me at all, the other people were all trying to making a quick sale.

1 year ago

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Sophia912 Los Angeles, CA

My husband and I made the choice to go with Concord last week because we understood the policy clearly and did not feel pressured. We were given plenty of time to think it over and even call other companies also. We are happy with the costs of the plan and what's covered by them.

1 year ago

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Don Kinge Santa Clara, CA

I would recommend there plans to anyone looking for a competitively priced car warranty program. I could not find another company that offers to cover as much as Concord has for us for the very fair price. They have treated us great for the multiple months we have had our policy for.

1 year ago

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WendyL Dallas, TX

It has been a painless experience using Concord Auto Protects warranty services. I have been with Concord for multiple years now and I have always been treated right by them. I am beyond happy with the customer service provided by them and the affordable prices.

1 year ago

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Adam2938 Washington, DC

I have not been through the claim process yet because my car has not needed any repairs so far. My wife and I purchased the plan about 3 months ago for our newer car we purchased. We are happy with everything and excited to see how the warranty goes when needed. I will update the review when the time comes and give my feedback about the process.

1 year ago

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JohnWW Santa Clara, CA

They have done everything to keep us happy and always helped in the time of need. When my brother had a claim it was paid out without a single issue. We have two separate plans from them and could not be happier with our purchases. No car warranty company is perfect but Concord does an amazing job with being near perfect.

1 year ago

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Harold Wantz Chicago, IL

Pleasant customer service, He took care of me this morning without any issues right away. I had a claim, and it was already taken care of within 20 minutes of calling Concord, then having my mechanic speak with them which is understandable. Beyond thrilled to not have to pay anything out of pocket and to be back on the road.

1 year ago

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Brian Oreta Miami, FL

I purchased the Premium plan from Concord Auto Protect for my Acura. Customer service agent rep did a great job explaining everything to me in the plan which i'm covered for on my car. I am pretty happy with my purchase and time will tell how it works out.

1 year ago

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TommyS2193 New York, NY

Not a bad experience so far, it has been pretty smooth with the one claim I had. I was treated great by the customer service and was able to goto my mechanic of choice which is nice. The mechanic informed me Concord paid the bill quickly and the repair was completed so within the same day I was on my way.

1 year ago

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Robert$ New York, NY

Concord covered the repairs that my car needed recently. I ran into no problems with them and they made the entire process as stress free as possible for me. I am happy with the end results and it was worth spending the money on the warranty.

1 year ago

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Donal1988 New York, NY

My cars repair as completely covered by Concords premium plan I purchased months ago and forgot I owned. I reached out to Concord and they worked with my mechanic and got it squared away promptly. I have nothing negative to say because so far its been worth the money.

1 year ago

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Elizabeth1990 Miami, FL

Called up Concord this morning with a few more questions and I was helped quickly and got all the answers I needed. I shopped around and no other company came close to Concords customer service and zero wait time to talk with a person. I went with them based on my personal experience.

1 year ago

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ChenZ2131 Dallas, TX

It has been a real pleasure using Concords auto warranty service. Its easy for me to understand what I'm covered for and what is not covered with my plan. I am lucky and have not needed a repair yet but when the time comes I have no doubt in my head Concord will cover the repair if its an item that is covered.

1 year ago

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Zach Klein Denver, CO

I have been a long term customer with Concord Auto Protect and its been a painless process for claims. Easy to understand everything my cars covered for and the price was great for the warranty plan. I like how fair the pricing was and the customer service agent was excellent.

1 year ago

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Lisa Warren New York, NY

I was assisted today on finding the perfect plan that fits my needs and budget. The customer service agent was excellent and polite during the entire time. He made sure I was his #1 priority and answered all my concerns and many questions. I called other places prior and Concord stood out from the rest.

1 year ago

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David Sharp Ashburn, VA

My ac system on my bmw 335 just stopped working. So I contacted Concord and they assisted me with everything and made the process easy as possible for me. I was covered for the repair and my AC was fixed by the mechanic without any hassle. Happy with how it all turned out for me.

1 year ago

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Faith New York, NY

My BMW needed a decent size repair and I brought it to the mechanic shop for an estimate. They contacted Concord Auto Protect and the repair was approved. The mechanic was able to get the parts and the car fixed promptly because of how quick Concord handled the situation.

1 year ago

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Paulo Santos New York, NY

We are happy with the car warranty program we purchase for our BMW. The repair we needed was a small was but to our surprise it was still covered. We have been treated with kindness and professionalism only from the staff at Concord. We have nothing but good things to say about them.

1 year ago

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MorganWoskki09812 New York, NY

Very happy with the car warranty service I get from Concord. Because I have had another warranty plan before with a different company and it was no where near as good as Concords customer service and coverage they offer. I also appreciate how they took there time answering my questions and did not push the sale at all.

1 year ago

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MonicaS2983 Atlanta, GA

I got a warranty with Concord about 8 months. Last week I was getting my oil change done and they tell me I have a bad alternator that needs to be replaced. I had my shop call concord to get it paid for by my warranty. The repair went really smooth, Thank you Concord !!!

1 year ago

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Brandon Bissell Kent, WA

Worked with Steve W and Don B to complete this transaction.  Both gentlemen were outstanding.  They displayed great customer service, knowledge, professionalism, and friendliness while going the extra mile helping me.  That is why I am a repeat customer and tell all my friends and family to call Concord when they need a car warranty

1 year ago

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GeraldKim2983 Secaucus, NJ

My Chevy was getting up there in miles. Had about 75k miles when I decided to get a warranty . Concord was able to get me the top plan with a $0 deductible. Much better deal than any other company I spoke with . I received a good value for a comprehensive warranty plan .

1 year ago

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Jaynce1990 Dallas, TX

I needed a repair done on my 2019 volvo s60 and I had my mechanic contact Concord and see if the repairs are covered and so on. Repairs were covered and taken care of by Concord without a single issue the mechanic was telling me. My car is fixed and I could not be any happier with everything.

1 year ago

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Anita Brown Atlanta, GA

I really like that I never need to be involved .Concord works directly with my  mechanic , This  warranty company pays the shop with a credit card over the phone . This makes things efficient and quick . All my repairs  went smooth and it was a pleasure dealing with Concord .

1 year ago

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CherylRees30948 Secaucus, NJ

This is really a A+ good company. I have had other warranty companies in the past ,but Concord is different they go out of there way to make sure you are satisfied with the warranty. All my claims over the years got approved and will be interested in renewing with them after my plan expires.

1 year ago

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MindyLisen Miami, FL

My Husband and I have used concord for over a year already. We have had one claim so far and it was a simple process. We have been have with everything they have to offer us and the treatment we have gotten from them. We had worked with another car warranty company before but they are no where near as good as Concord.

2 years ago

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Reply from Concord Auto Protect

Hey Mindy, Thank you for leaving your feedback with us! We appreciate your review!

Mar. 28th, 2022

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AlmadP12 Atlanta, GA

It has been a pleasure using Concord Auto Protect so far. The agent was very kind and never pushy, even through all my questions I asked. He went into great detail explaining everything to me so I understood my coverage and so on.

2 years ago

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Reply from Concord Auto Protect

Hey Almad, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jan. 31st, 2022

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TobbyP Seattle, WA

So far pretty good customer service and easy to understand plans. Time will tell how the claim process is but so far I have been pretty happy with everything. Really nice customer service and they are very easy to get a hold of with minimal to no wait times at all.

2 years ago

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Reply from Concord Auto Protect

Hey Tobby, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jan. 6th, 2022

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Chris20983

Recently purchased an auto warranty plan and it was a really easy experience. I was happy that I could easily understand what my car is covered for and all the terms of the car warranty as well. It has been a good experience so far using Concord. One last thing the agent was also really kind and helpful the entire time we talked with him.

2 years ago

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Reply from Concord Auto Protect

Hey Chris, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jan. 5th, 2022

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Ruth292 New York, NY

A very easy going experience and the customer service agent was excellent the entire time we spoke to him. I never felt rushed and he always made sure I understood everything and was very patient with me. Happy I made the right choice and picked Concord, the plans worked the best for me.

2 years ago

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Reply from Concord Auto Protect

Hey Ruth, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Dec. 30th, 2021

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Luis Pereir Miami, FL

I talked to a few car warranty companies and Concord had an answer for every question I had (which was many). So after all the questions it was easy for me to understand the warranty plan versus other companies that made it complicated. I am happy with my choice and will continue to use them & recommend them.

2 years ago

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Reply from Concord Auto Protect

Hey Luis, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Dec. 14th, 2021

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Danny Chappell Arlington, TX

I talked with a young man a couple of weeks ago. He was very respectful and understanding. He made an effort to get me a good rate. I didn't feel pressured or feel like I was getting the run around. I hope to talk to him again this week and sign up.

2 years ago

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Reply from Concord Auto Protect

Hey Danny, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Sep. 13th, 2021

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Monica Gupta Las Vegas, NV

The car warranty is awesome and well worth every dollar. It has paid for its self already and I could not be happier with the entire purchase. Even the staff made everything so easy for me and painless, thank you so much guys.

2 years ago

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Reply from Concord Auto Protect

Hey Monica, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Sep. 3rd, 2021

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Frank baker Honolulu, HI

Working with Steve W today was a real pleasure…. He knew the product well and what I needed for my car…. The process went smooth and quickly….. at the end; I got what I’m needed for a lot less than the other extended Warrenty companies…… Frank Baker

2 years ago

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Reply from Concord Auto Protect

Hey Frank, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jul. 29th, 2021

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Jesse Jennings Rockville, MD

I just signed a vehicle protection services package with Concord. The consultant that I dealt with (Gene H.) was knowledgeable regarding available packages and was great to work with. We will have to see how they handle claims.

2 years ago

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Reply from Concord Auto Protect

Hey Jesse , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene . Thank You , Concord Auto Protect

Jul. 15th, 2021

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AngelFern454 Miami, FL

I have been using Concord for 9 months already without any issues the entire time. I feel great when I talk to them about any concerns I have were addressed. I have talked to other companies in the past but Concord always comes out as the best option.

2 years ago

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Reply from Concord Auto Protect

Hey Angel, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jul. 14th, 2021

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Bryan Hrpprt Algonquin, IL

STEVE WAS FORTHRIGHT AND PERSISTANT. Sometimes we get too busy and leave things. Steve followed up but not as a pest. was sick to answer questions. addressed some of my review questions. As a former VP of sales I commend his attitude. Bryan Hepper Sr. Barrington Hills IL

2 years ago

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Reply from Concord Auto Protect

Hey Bryan, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jul. 7th, 2021

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JonathanLiranzo Los Angeles, CA

I have been with another car warranty company and I can tell you right now Concord is by far a great company. Personally I never had any troubles with them and they have always treated me right. Customer service is always available when needed and they actually resolve the problem if there is any.

2 years ago

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Reply from Concord Auto Protect

Hey Jonathan, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jul. 7th, 2021