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Concord Auto Protect

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8.9

Overall Score

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Review Source

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William Ratchford Las Vegas, NV

Talked with Gene. Very easy to talk to. Never felt pressured. Answered all my questions

7 months ago

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Reply from Concord Auto Protect

Hey William, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Mar. 9th, 2022

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Review Source

star star star star star

Steve Warrington, PA

Very easy to work with and very knowledgeable. Very happy with the pricing and the service

8 months ago

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Reply from Concord Auto Protect

Hey Steve, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jan. 10th, 2022

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star star star star star

Chandra Gordon Humble, TX

Excellent customer service. Gene went beyond to satisfy our needs. Will be happy to recommend your company to others

9 months ago

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Reply from Concord Auto Protect

Hey Chandra , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Dec. 3rd, 2021

star star star star star

Tom Sanborn Clearfield, UT

Gene is professional and straightforward. Thanks for the military discount. I’m a disabled veteran who is so grateful.

1 year ago

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Reply from Concord Auto Protect

Hey Tom, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene . Thank You , Concord Auto Protect

Oct. 4th, 2021

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Review Source

star star star star star

My Review Chestertown, NY

I spoke with Steve W and he explained the policies to me and at no time did he make me fell pressured and for me personally that put me at ease .

1 year ago

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Reply from Concord Auto Protect

Hey Happy Customer, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve W. Thank You , Concord Auto Protect

Aug. 10th, 2021

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Review Source

star star star star star

Alex Serrano East Hanover, NJ

My customer rep was honest and followed up with me for a year without being a PIA. I waited until my car warranty expired. He was very patient.

1 year ago

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Reply from Concord Auto Protect

Hey Alex , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Aug. 6th, 2021

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Review Source

star star star star star

Craig Scolarice Bridgewater, NJ

Steve was awesome. Explained everything great, applied savings for me and I didn’t feel pressured! Great experience in customer service care.

1 year ago

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Reply from Concord Auto Protect

Hey Craig , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve . Thank You , Concord Auto Protect

Aug. 4th, 2021

star star star star star

Daniel Decotiis Hopatcong, NJ

Gene was easy to speak with and I felt comfortable with the coverage that I purchased as he guided me on the plan to meet me needs.

1 year ago

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Reply from Concord Auto Protect

Hey Daniel , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Jun. 22nd, 2021

star star star star star

Robert Billings Kernersville, NC

Marc S was very personable and professional in explaining my options prior to my purchasing Premium Coveage for my 2018 Ford F-250 Superduty.

1 year ago

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Reply from Concord Auto Protect

Hey Robert, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc S. Thank You , Concord Auto Protect

Jun. 22nd, 2021

star star star star star

WAYNE C FRORUP ,

My transaction in making this purchase was fast and uncomplicated. So far no dislikes yet. Looking forward to adding another vehicle real soon.

1 year ago

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Reply from Concord Auto Protect

Hey Wayne, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Mar. 1st, 2021

star star star star star

Ronnie Brashear Avon, IN

This turned out to be a painless sales call!! Gene H. walked me through the program and answered all of my questions. Thanks Gene.

1 year ago

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Reply from Concord Auto Protect

Hey Ronnie, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Mar. 1st, 2021

star star star star star

Kenneth Jones Rockford, IL

Mark was very easy to work with. I feel like this is the right coverage for me at this time and would recommend this product to others.

1 year ago

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Reply from Concord Auto Protect

Hey Kenneth, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

Feb. 19th, 2021

star star star star star

Alberto Calero ,

Great experience and Marc S. was very Helpful and I like the way he handle everything with my policy thank you very much

1 year ago

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Reply from Concord Auto Protect

Hey Alberto, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

Feb. 18th, 2021

star star star star star

Michelle Ranieri Asheville, NC

Robert C was very patient answering all of my questions. I have bought this coverage and hope I am happy when/if i need to use it.

1 year ago

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Reply from Concord Auto Protect

Hey Michelle , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert C. Thank You , Concord Auto Protect

Feb. 9th, 2021

star star star star star

fortsonanita ,

He was great, patience and explained the policy with great details. I would definitely recommend Concord and Robert to my friends.

1 year ago

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Reply from Concord Auto Protect

Hey Fortsonanita, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert. Thank You , Concord Auto Protect

Feb. 8th, 2021

star star star star star

Brian Dawson Highland, MI

The agent I spoke with was friendly and knowledgeable about the product. After doing my own research, I believe this the best product for my needs.

1 year ago

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Reply from Concord Auto Protect

Hey Brian, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jan. 19th, 2021

star star star star star

TP Phoenix, AZ

Cole explained the policy in great detail along with payment. I went to the top 5 companies and Concord was the best price.

1 year ago

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Reply from Concord Auto Protect

Hey TP, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Cole. Thank You , Concord Auto Protect

Jan. 7th, 2021

star star star star star

Peter Cohen Princeton, NJ

My experience with Gene H was excellent. He was thorough, comprehensive and concise and answered all questions in a straightforward manner.

2 years ago

star star star star star

David T Eatontown, NJ

Great customer service experience. That's why they are #1 Custom service means everything when you're spending your money

2 years ago

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Reply from Concord Auto Protect

Hey David, Thank you for leaving your review with us! We are happy to help & greatly do appreciate your continued business. Thank You, Concord Auto Protect.

Jun. 18th, 2020

star star star star star

Maureen Stewart Union, KY

Easy to set up and affordable. Haven't had to use their services for repairs yet but if it is as cordial as the set, we'll be very happy.

2 years ago

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Reply from Concord Auto Protect

Hey Maureen, Thank you for leaving your feedback with us! We appreciate your review. Thank You. Concord Auto Protect.

Jun. 9th, 2020

star star star star star

Dwayne Allison Havertown, PA

Great help getting peace of mind cover help. From Steve , was nervous of repair cost on my Land Rover. Steve was really great help

2 years ago

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Reply from Concord Auto Protect

Hey Allison, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jun. 9th, 2020

star star star star star

Russell Rau Lincoln, NE

My experience with Concord was very professional working with Steve was a pleasure he made experience seamless and very professional great job.

2 years ago

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Reply from Concord Auto Protect

Hey Russell, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jun. 9th, 2020

star star star star star

michael sheridan Cherry Hill, NJ

Steve was awesome... he answered all my questions and im excited to be covered for the next 3 years!!! Thanks for all your help Steve!

2 years ago

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Reply from Concord Auto Protect

Hey Michael, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jun. 9th, 2020

star star star star star

Jeffrey Brown Wilmington, NC

Steve B was great. Worked with me till we were both satisfied we had a the best deal that met my needs.. Highly recommend him to anyone..

2 years ago

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Reply from Concord Auto Protect

Hey Jeffrey, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jun. 9th, 2020

star star star star star

William Tharp Canonsburg, PA

Steve W was great he explained everything to me in detail and answered all of my questions. That is why I purchased the extended warranty.

2 years ago

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Reply from Concord Auto Protect

Hey William, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jun. 9th, 2020

star star star star star

Patrick Farley Chesapeake, VA

Great experience, they were ok with giving me a quote that was good for a week, no hard sell at all like other extended warrenty companies.

2 years ago

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Reply from Concord Auto Protect

Hey Patrick, Thank you for leaving your review with us! We are happy to help. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Review Source

star star star star star

timothy g smith Buffalo, NY

don was great to talk with , went over everything in detail , very respectful

7 months ago

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Reply from Concord Auto Protect

Hey Timothy, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Mar. 9th, 2022

star star star star star

Rebel91Dad Florence, KY

The process was easy, affordable, and highly recommended. Steve was great to work with.

11 months ago

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Reply from Concord Auto Protect

Hey Rebel91Dad, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Oct. 12th, 2021

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Review Source

star star star star star

Lillie Banks Hernando, MS

Steve W was the sales professional who helped me. He was very knowledgeable, easily understood and courteous.

1 year ago

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Reply from Concord Auto Protect

Hey Lillie , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve W. Thank You , Concord Auto Protect

Sep. 17th, 2021

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Review Source

star star star star star

Don Martelle Wichita Falls, TX

Marc S had all the information we needed to make an informed decision. It was a pleasure to work with him.

1 year ago

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Reply from Concord Auto Protect

Hey Don, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc S. Thank You , Concord Auto Protect

Sep. 9th, 2021

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Review Source

star star star star star

Wayman Banks Denver, CO

Everyone I talked to on the team we're professional reached out to see how things were proceeding and not high pressure

1 year ago

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Reply from Concord Auto Protect

Hey Wayman , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Aug. 19th, 2021

star star star star star

Vincent Miscia League City, TX

Rep. Steve W was excellent! Answered all my questions and I received a great deal. Thank you, Vincent M

1 year ago

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Reply from Concord Auto Protect

Hey Vincent , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve W. Thank You , Concord Auto Protect

Aug. 17th, 2021

star star star star star_border

Lucetta Eccleston Trenton, NJ

The process of purchasing the extended warranty was good. Jean was very detailed and explained the coverage .. He also answered my questions.

1 year ago

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Reply from Concord Auto Protect

Hey Lucetta, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Jean. Thank You , Concord Auto Protect

Jul. 14th, 2021

star star star star star

Rodney Snow Franklin, TN

Contacted me back right away after my inquiry. Coverage and price were far better than what the dealer offered.

1 year ago

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Reply from Concord Auto Protect

Hey Rodney , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Feb. 25th, 2021

star star star star star

Sue Ellen Campbell ,

It was easy to understand. You gave good information. The salesperson was courteous, knowledgable, and efficient.

1 year ago

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Reply from Concord Auto Protect

Hey Sue Ellen, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

Feb. 8th, 2021

star star star star star

Douglas J Lipsey Houston, TX

Robert Cole was very knowledgeable and professional. All of my initial concerns and questions were properly addressed.

1 year ago

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Reply from Concord Auto Protect

Hey Douglas, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert . Thank You , Concord Auto Protect

Jan. 22nd, 2021

star star star star star

Jeff Enck Carlisle, PA

Great experience so far buying the policy, haven't used anything yet we'll see . Mark was excellent at his job!

1 year ago

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Reply from Concord Auto Protect

Hey Jeff, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

Jan. 19th, 2021

star star star star star

Dwayne P Manchester, TN

Very convenient and transparent. Haven't had to use but expect trustworthy or wouldn't have purchased.

2 years ago

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Reply from Concord Auto Protect

Hey Dwayne, Thank you for leaving your feedback with us! We appreciate your review. Thank You. Concord Auto Protect.

Jun. 22nd, 2020

star star star star star

Big mike North Las Vegas, NV

Steve was very clear and easy to understand. Answered all my questions and no confusing talk. Would highly recommend

2 years ago

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Reply from Concord Auto Protect

Hey Mike, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jun. 16th, 2020

star star star star star

Eric Price Lindenhurst, NY

Although I just purchased the policy, Steve was very attentive. My hope is it is as easy to have a claim paid.

2 years ago

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Reply from Concord Auto Protect

Hey Eric, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect.

Jun. 9th, 2020

star star star star star_border

Barry Roulks Oakhurst, NJ

good company paid my claim on the spot. they paid for the parts and labor and a rental car for the 2 days it took to do the work .

3 years ago

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Reply from Concord Auto Protect

Hey Barry, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

star star star star star

Concord Auto Spring, TX

customer service is quite good they were precise and explained the plan

11 months ago

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Reply from Concord Auto Protect

Thank you for leaving your feedback with us! We appreciate your review!

Mar. 28th, 2022

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Review Source

star star star star star

Robert Newsome Lansing, MI

Talking to customer support is very courtesy and knowledgeable.

11 months ago

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Reply from Concord Auto Protect

Hey Robert, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Oct. 11th, 2021

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Review Source

star star star star star

Paul Alston Philadelphia, PA

Gene was very thorough in his explanations and took the time to explain everything to me

1 year ago

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Reply from Concord Auto Protect

Hey Paul , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Sep. 17th, 2021

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Review Source

star star star star star

Papa marine Indian Trail, NC

short sweet, good price! agent was outstanding gave good advice and looked for promo's

1 year ago

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Reply from Concord Auto Protect

Hey Papa, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Aug. 16th, 2021

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Review Source

star star star star star

Jackie Quesenberry Redmond, OR

The gentleman was very nice and helpful, he answered all my questions. Thank you

1 year ago

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Reply from Concord Auto Protect

Hey Jackie , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Aug. 16th, 2021

star star star star star_border

Noe Garcia CA

The customer service was very ingaging and informative. Thanks to Gene I signed up for the proctection plan.

1 year ago

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Reply from Concord Auto Protect

Hey Noe, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene . Thank You , Concord Auto Protect

Jul. 29th, 2021

star star star star star

Susan LABRECQUE Fairfield, CA

Very helpful at explaining policy. Robert was very polite and pleasure to talk to you.

1 year ago

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Reply from Concord Auto Protect

Hey Susan, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert. Thank You , Concord Auto Protect

Mar. 1st, 2021

star star star star star

Phil Lyman Olathe, KS

Marc was very courteous and knowledgeable and the entire process was painless. Thanks, Marc.

1 year ago

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Reply from Concord Auto Protect

Hey Phil, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

Feb. 8th, 2021

star star star star star

Don ,

Obtained quote and coverage information. Excellent service and very personable agent.

1 year ago

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Reply from Concord Auto Protect

Hey Don, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Feb. 4th, 2021