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Concord Auto Protect

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555 User Reviews

8.3

Overall Score

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1-(866) 534-1548
LAST UPDATED: July 16th, 2024

Concord Auto Protect offers drivers peace of mind with its protection plans. While a standard manufacturer's warranty will last only a few years, Concord Auto Protect has a variety of affordable and comprehensive plans for all makes and models of vehicles. Its award-winning customer service and claims team is available 24/7.

The company offers three protection plans: Powertrain, Advanced, and Premium. 

Drivers that get an extended car warranty with the company get free roadside assistance and a 30-day money-back guarantee. Additionally, drivers won't have to worry about dealing with third-party companies as Concord Auto Protect is available nationwide.

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The Good

  • Protection Plans
  • 30-Day Money-Back Guarantee
  • Exotic Car Warranty Provider
  • Positive Customer Reviews

Protection Plans

Concord Auto Protect offers three protection plans. Depending on how much coverage you would like will determine which protection plan you should choose. 

The Powertrain plan is Concord's least comprehensive plan, but it is a great option if you're just looking for a basic policy with basic coverage. The Powertrain plan covers the following components:

  • Engine
  • Transmission
  • Drive axle(s)
  • Electrical 
  • Cooling
  • Brakes
  • Trip interruption
  • Dead battery
  • Out of gas
  • Parts and labor
  • Towing
  • Locksmith
  • Rental car
  • 24-hour roadside

Concord's Advanced plan offers all the same coverage as the Powertrain, but you'll also receive coverage for your vehicles AWD/4x4 and Steering (manual or power) components.

The Premium plan is the company's most comprehensive plan. You'll get the same coverage as you do with the Powertrain and Advanced plan, plus all the following:

  • Heating
  • Air conditioning
  • Fuel system
  • Anti-lock brakes (ABS)
  • Hi-tech electronics
  • Turbo/supercharger
  • Rear suspension
  • Front suspension

As you probably guessed, the Premium plan is going to be more expensive than the Powertrain or Advanced plan. However, you get the most coverage, which comes in handy in emergencies. 

Concord Auto Protect also offers free 24/7 roadside assistance on all of its plans and clients can contact the company's customer service line 24/7. 

30-Day Money-Back Guarantee

If you sign up for a plan with Concord Auto Protect and change your mind, you can get a full refund if you contact the company within 30 days of purchase. 

Exotic Car Warranty Provider

Concord Auto Protect is unique in the fact that it offers luxury car warranties. If you own a Ferrari, Lamborghini, Bentley, Rolls-Royce, Maserati, or Aston Martin, we suggest contacting Concord for more information. 

Concord Auto Protect provides bumper-to-bumper coverage for all exotic cars. 

Positive Customer Reviews

Most reviews on Best Company reveal that consumers are generally happy with Concord Auto Protect's services, coverage, and customer service. 

Many customers were especially happy with the company's customer service representatives. Customers stated that they didn't feel pressured to sign up and were pleased with the company's level of professionalism.

A number of reviews also mention Concord's pricing. While the pricing will vary with the vehicle and coverage, several customers said that Concord's pricing was fair and comparable to competitors.

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The Bad

  • Limited Cost and Contract Information
  • Excluded Coverage

Limited Cost and Contract Information

Concord's website does not disclose the prices, contract lengths, deductibles, or other fees. 

This is because every vehicle make and model is different. Extended warranty contracts are governed by state regulations, so there is no straightforward way to know exactly what your extended warranty is going to cost without speaking with the company and getting a quote. 

How much coverage you want will also change how much you pay — the more comprehensive the coverage, the more you will pay. 

Excluded Coverage

Before signing the dotted line, be sure to read through your contract thoroughly. Your contract may exclude coverage for things like the carburetor, thermostat, battery, battery cable harness/wire, shock absorbers, head gaskets, timing belts, glass, lenses, balance shafts, fuses, fuse boxes, LED lighting, coolants, fluids, filters and more.

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The Bottom Line

If you're looking for an extended warranty provider, you can't go wrong with Concord Auto Protect. The company's protection plans are thorough and offer you plenty of coverage (you can even view a sample contract on the website). Plus, there are a number of additional benefits available to you at no extra cost.

Additionally, Concord offers luxury car warranties, something not very many other companies do. As with all extended warranties, we recommend reading through your Concord Auto Protect contract before signing to ensure you get the coverage you need.

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1-(866) 534-1548
Or you can visit Concord Auto Protect's website.
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User Reviews

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4.5

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555 Reviews

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Featured Review

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Priscilla Phoenix, AZ

I had the most pleasure speaking with Donald this morning. He gas very strong customer service skills, he also was very attentive to what I was complaining about in my dealings with the dealership. I had many questions but he also took time to go over alot of my warranties parts. I thanked him and let him know I was very blessed to have been connected to him he was so helpful and I appreciated most his compassion for helping his customers and this is a wonderful employee who values his job and makes the company shine Godbless All😊🙏

3 years ago

Concord Auto Protect Logo

Reply from Concord Auto Protect

Hey Priscilla, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Donald . Thank You , Concord Auto Protect

Feb. 3rd, 2021

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Ronald Bruce CONLEY

30 YEAR VETERAN POLICE OFFICER I purchased a plan, had a break down and was told it was covered. Waiting for over 6 months after being promised payment. Felony theft of $1,832.00 that I paid them. The company flat out will not pay you.

1 week ago

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Chinna98274

Bought a great policy from them. The price was right and the quality of the warranty was fair. I would recommend to friends and family that need a car warranty company. The agent got me a fair deal and it covered plenty of items for me.

3 months ago

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Trevor Morris Los Angeles, CA

Two claims have been approved by the staff at Concord Auto Protect. The process was easy and they paid for the repairs in full. I can not complain about anything because they did their job. I would easily recommend them to others that are looking for a car warranty company to use that is priced fair.

4 months ago

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Kate Okrongly

I purchased a Concord Auto Protect plan for my husband's vehicle in 2023. I had read good things and while the price was a little high it seemed worth it. The sales person was helpful, professional, and courteous. In fact, when that vehicle was totaled a week later, they seamlessly let me just swap vehicles on my policy, for the one that we got to replace it. I couldn't have been happier. Unfortunately, the sales experience does not translate to the service experience. Per the contract, "claims are limited to being initiated by you, and not various repair facilities working on your vehicle". However, when I called in the claim, I was told the repair facility had to call it in. No one would even address that this violated the contract terms as written. When I tried to point out what the contract said, I was rudely told they didn't know how the contract was written, they just needed the repair shop to call it in. I got the repair shop to contact them, and the repair shop faxed over the information requested. This all started on 2/20. It is now 4/17. No one at Concord has responded. A rejection of the claim would have been disappointing enough, as the part is listed as covered. No response leaves me without any hope I will EVER have a covered repair. All the while our vehicle was in need of a repair that we are told was a safety issue. We had to address this issue. So, on top of the $2,300 I threw away on this worthless policy, I had to pay out thousands more on a repair that per the contract should be covered by this "investment" in piece of mind to protect against expensive future auto repairs. As I dig further and re-read other reviews it seems all the positive ones, like me, are based on the sales experience. Now I feel very foolish for being conned by them. I strongly recommend avoiding Concord Auto Protect. The only auto protection plans that ever seem to be worth it are the ones sold by new car dealerships, even on their used cars. I have never had an issue with one of those policies. All of the after-the-fact and used car lot plans seem to be like this one....not worth the paper they are written on.

3 months ago

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barbaramclellan24 Redondo Beach, CA

Pretty straight forward when buying the new warranty plan. I did call other places and Concord Auto Protect seemed to have the best pricing for the warranty plan. Would recommend!

5 months ago

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Andy Minsoa

The experience with Concord Auto Protect has been great. Claim was approved and paid out on quickly. The agent called later that day to confirm everything was okay and I was happy with the situation. With my situation it seems like a company that cares about the customer.

7 months ago

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Sandra

Over 2k in repairs covered by Concord Auto Protect on my Acura. Happy to have my car back on the road. Concord came thru when I needed the warranty plan the most. I think the plan is worth the money and easily proved its value after covering my repairs.

8 months ago

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Henry King

I have had two claims covered by Concord Auto Protect over the past year. I cant complain because the car was repaired and the repairs were paid for... Overall nothing wrong with the warranty plan and the value is there for me. One claim was approved faster then the other but again it was approved so doesn't matter to me. It was hard to get a plan from any warranty company that was priced within what I can afford but Concord was there for me.

9 months ago

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Nate Hayen Salt Lake City, UT

After having my newer F150 diagnosed with a bad turbocharger on the driver side, a claim was submitted by my dealership. The claim was approved by them within 24 hours for a brand new turbocharger. Surprised and happy with the outcome, the process was trouble free for me. I do have the records for proof if needed showing the turbo was fully covered by Concord.

9 months ago

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Tanner Myers

Got the plan I wanted for a fair price. Customer service was easy to deal with and made my entire process very easy. I did speak to two other companies prior to Concord but the price was insane for one of them and the agent was pushy. The guy I spoke with from Concord was awesome the entire time. I will update the review when a repair is ever needed....

10 months ago

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James Lasi Phoenix, AZ

Honest company and took care of me when it mattered the most. I had two repairs that were unfortunately needed on my car. I was thankful that I had the warranty plan which did in fact cover majority of the costs. Now the amount I saved from the repairs was worth the purchase of the plan in my situation. Everything was handled swiftly from both Concord and my mechanic which was awesome.

10 months ago

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James Sasea

Awesome customer service and helpful with answering any questions I had prior to purchasing. I would recommend them to others that are looking for a solid warranty company. It was easy to make the choice and go with Concord for a few reasons. The price was good and the coverage covered everything I needed it to. I think the plan provided the best value possible for the price.

11 months ago

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John Lisen

Super easy to get my repair done and to be able to use the warranty plan I got from Concord months ago. The repair needed had todo with my transmission which was a sensor only. Now it was a tricky repair according to the mechanic regardless I put him in touch with Concords agent. The repair needed was covered without any hassle I was told. Thankfully my truck is back on the road with very little time down. I could not be happier with how everything turned out for me.

11 months ago

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Tommy Kings Dallas, TX

Thankfully I purchased the warranty plan prior to needing repairs on my car. I needed two repairs done on my car this year already which were not small repairs by any means. I think the price of the warranty plan was great and easily worth it because it covered both my repairs. The plan has saved me money and I also like how easy it is to make a claim thru them. I would easily get another plan in the future form them, there was zero issues with anything between them, my self and my mechanic shop I goto.

11 months ago

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Faith Gusan Santa Clara, CA

Purchased a warranty plan from Concord Auto Protect back on 2/4/22 which was a great purchase for a few reasons. Reason number one was the repair needed on my Jeep was fully covered by them and handled quickly. Another time the plan helped me was when I was locked out of my car, the plan covered that as well. So the value the plan brings me has easily paid for its self already.

11 months ago

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Tyler Hoang Denver, CO

Easy to get in touch with them and was helped with my claim for my repair that was needed. I can not find anything at all to complain about because the warranty plan covered what I needed it to. I did research other companies prior to purchasing this but its hard to pass up the cost of this plan versus others. Happy with the purchase I made well over a year ago, I would personally recommend Concord.

11 months ago

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John Jimenez Los Angeles, CA

I stand by Concord Auto Protect and their amazing customer service. Now when I had a repair they were there for me and assisted me with everything. The agent I spoke with was helpful and did everything he could with my situation. On a good note the repair I had done on my Jeep was in fact covered by the warranty plan and even the tow also. This warranty plan really saved me this time around and saved me money on both the tow and repair that was needed. I am happy to say the warranty plan was well worth the investment at the time. I would purchase another warranty for my next car from Concord also.

1 year ago

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Andy Avarey Phoenix, AZ

With my situation I can not complain about anything. I have been a customer of Concord for over a year now and this is my second warranty plan through them. With my first warranty plan through them for my old car I had no repairs "thankfully" and only had a lockout situation which was taken care of. Now with second warranty plan on my newer vehicle I had a minor issue with my cars cooling system I noticed on a very hot day recently here. So I reached out to both Concord and the mechanic and it did take a few days for my mechanic to diagnose it. But the labor and parts were covered by the plan. Concord made everything easy as possible for me, which is awesome of them.

1 year ago

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Charlie King

I had one repair that was needed which was related to the transmission which gave out randomly. Now I have the premium plan which covered the tow for the car to the mechanic shop I have been going to for years. Once there the mechanic went through and it was in fact the transmission when I heard the news I put Concord and the place in touch which each other. The plan really did save me with a huge bill and Concord had zero issues covering the repairs that were needed to get me back on the road. I was not asked to write a review but I wanted to solely based on how the warranty plan saved me and helped me beyond belief in a situation where it mattered the most.

1 year ago

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Donnie Villella Wayne, PA

I SPOKE WITH JEFF, HE COULD NOT HAVE BEEN MORE HELPFUL... A GENTLEMAN. NOT OFTEN THAT YOU FIND SALES LIAISONS WITH SUCH STELLAR PERSONALITIES...SEEMS TO BE GOING BY THE WAYSIDE. IM 59 YEARS, ALMOST 60. SOON TO RETIRE, I WOULD HIRE THIS YOUNG MAN...AND I WISH I COULD HAVE...INTERVIEWED HIM FOR A POSITION ... AS ONE OF MY LIAISON/ ACCOUNT MANAGERS. IN JUST 20 MINUTES OF DISCUSSION, I WAS VERY ABLE TO SEE THAT HE IS A QUALITY EMPLOYEE. I AM GOING TO RETIRE, AT AGE 60, IN DECEMBER 2023. IF I WAS KEEPING MY REGIONAL LEAD ROLE, IN MY FIELD OF EMPLOYMENT, I TRULY WOULD HAVE ASKED JEFF, IF HE WANTED TO INTERVIEW...AND CONSIDER A NEW VENTURE. JEFF EXPRESSED HIS RESPECT FOR CONCORD...AS WELL AS HIS JOB SATISFACTION AND LOYALTY. WHEN YOU LIKE YOUR JOB...WELL YOU ARE SO MUCH MORE AVAILABLE TO THE CUSTOMERS YOU WANT TO MAINTAIN. SO...IN CLOSING, JEFF WOULD FIT IN WELL IN ANY OR MOST CUSTOMER SERVICE RELATED POSITIONS. I RESPECT CONCORD FOR CAREFULLY CHOOSING AND RETAINING THEIR EMPLOYEES. I HAVE CHATTED WITH A FEW REPRESENTATIVES AT CONCORD, AND CAN SAY THEY ARE VERY POLISHED, CONFIDENT AND ENTHUSIASTIC. BEST REGARDS, DON VILLELLA ~PLS PARDO ANY TYPOS, GRAMMATICAL ERRORS....AS WELL AS MY USING ALL CAPITALS. I WANTED TO COMPLETE THIS TONIGHT, AS IF I WAITED, TOMORROW WOULD FIND ME WITH A HUGE ...TO DO ...LIST AT WORK...AND I DIDN'T WANT TO FIRFET ABOUT THIS. I HOPE AND TRUST THAT MY THOUGHTS WILL INDEED BE SHARED WITH JEFF. DV

1 year ago Edited June 14, 2023

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Kyle Liden Atlanta, GA

Would recommend the car warranty program to friends and family. I have been happy with everything that the warranty plan offers. I have used the towing feature of the warranty plan to get my car to my local mechanic, there was no cost for me. I needed to get my transmission re-built or replaced at my mechanic shop after the tow hence that's why it broke down. But Concord assisted with everything more than enough, the value of the warranty program was great for me. The best purchase I made was the warranty plan from Concord Auto Protect, Thankfully I had the warranty plan when I had to repair my transmission.

1 year ago

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Rogue Darrel Los Angeles, CA

We purchased the largest warranty plan concord offers to help give us the most coverage possible for our large purchase of a vehicle. The coverage has been excellent and we have had zero problems with it when we have used it. There has been two separate times where a repair was needed and it was paid for by Concord. The other time we used our coverage was for a dead battery situation which also ended up in our favor. Overall the plan has been great for us and I think we have been getting our moneys worth from it. The service agent we dealt with was helpful and kind during the multiple conversations.

1 year ago

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Greg Joan Dallas, TX

I own a 2016 BMW M5 and had a large repair that was needed which was estimated to cost well over 4k. I contacted Concord Auto Protect right away with the estimate and had the opportunity to file the claim at the same time as speaking with them. Within 3 days I had answer and was able to proceed with the repair. I do understand the time that was needed because they did have to contact my local BMW dealer where the car I was and discuss the repair with them. I am thankful I purchase the plan when I did and could not be happier with how everything worked out for me so far. The value the plan has given me has been worth every dollar for the security of knowing I'm covered with repairs.

1 year ago

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Kevin Phister Dallas, TX

I purchased the warranty plan from concord auto protect for my 2019 Jeep Grand Cherokee because I wanted something for peace of mind. I think the plan does an excellent job covering my Jeep and all the aspects of the vehicle. The pricing was competitive and easily beat the other two companies I looked at. Last thing to mention was the customer service agent was friendly and took his time going through the entire plan with me to make sure I understand everything and even answered all my questions "There was multiple questions". For the agent to sit there and answer question after question without becoming annoyed was awesome unlike another popular company I called. Concord has treated me great and I am happy with my purchase.

1 year ago

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Kyle Morris New York, NY

The staff at Concord have been amazing with everything I have needed from them with the sign up process to claims. I would recommend them to friends and family without a second thought. The amount of coverage I get for the price is excellent and easily worth the affordable price. I know I did some research and checked other companies prices but Concord offered the best deal for price to coverage. I personally think it's hard to go with another company because the customer service is not as good and they wanna charge more money for less coverage. I know for a fact that they pay out in claims because my friend got his repairs covered, so I feel confident in them covering mine also.

1 year ago

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John Daupe New York, NY

I purchased the advanced plan from concord about three weeks ago. Now with concord the price was right within my budget and also more competitively priced than other companies I called up as well. I like the plan because it covers enough vehicle repair wise for me to be stress free plus the extras such as 24 hour roadside service and rental car was pretty nice bonuses. I like how the agent was not pushy and gave me more then enough time to think it over and make the purchase. Another company I phoned up was pushy and wanted an answer right away versus allowing me to think over such a long term purchase. Overall no complaints about concord and the staff here.

1 year ago

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Sarah Smith Ogden, UT

Very happy with the customer service provided by Concord Auto Protect. They were able to answer all my questions and concerns when buying the plan. I feel confident in the plan and think over time I will get value from it. I would recommend Concord for a car warranty plan because the value it provides. The price for the plan was fair and competitive when comparing to other plans that offer warranty plans. I feel a lot more comfortable driving my car knowing I have a warranty plan versus before everything repair was out of pocket. The plan I purchased was the Premium plan which was within my budget and I love the fact you get 24 Hour Roadside services and towing as well and many more perks.

1 year ago

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Jean Mihai New York, NY

I purchased a warranty plan through Concord Auto Protect not too long ago for my 2019 Jeep Cherokee Latitude and it was easy todo so. The agent at Concord helped me through the entire signing up process and was helpful when answering my questions that came up. I feel confident in the plan and feel like it was worth the money for a few reasons. The main reason I feel its worth the money is knowing if almost anything goes wrong I’m covered, its good peace of mind. I would without a doubt recommend and stand by Concord as being the best warranty company for my needs. I did speak with other companies before my purchase but some were simply too pushy or not offering enough coverage for the big price tag attached. So I will be staying with Concord for long term wise without a single doubt.

1 year ago

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Albert Johnson Chicago, IL

I purchased the premium plan from concord auto protect for my 2019 Mercedes Benz E450 right after purchasing the vehicle. I have had Concords plan on a past vehicle and it was worth the money because of the repairs that were taken care of before. With the current plan I feel more comfortable knowing I have something as protection when it comes to repairs on an expensive vehicle. Also, as a bonus I like how they offer 24-hour roadside and a rental car as well. I think the plan covers a nice variety of items on my car and the price of the plan is affordable for what I am getting. The agent that assisted me with getting the plan was helpful with explaining everything in detail for me and answering all questions that I had at the moment.

1 year ago

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Connor Payne New York, NY

I purchased the premium plan for my 2018 BMW M3 when I bought the car a few weeks ago. I found out about Concord and the warranty services they offer because the employee at the dealership recommends them and highly recommended a warranty plan for the M3. It’s a great peace of mind knowing I have a warranty on the car now because of how pricey the car was to purchase from the start. Also, when asking staff about the plan I was given lengthy and clear answers and it gave me no doubt in my head that the staff know what they are talking about. I would recommend Concord for the great customer service they have and competitively priced plans they offer.

1 year ago

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Manuel Flores Denver, CO

I purchased the car warranty for my Audi through Concord. I felt more comfortable with Concord because of the honesty the customer service had with me and the no pressure sale mentality. Other companies I called kept calling me and pushing me to buy a car warranty. Concord on the other hand gave me a fair amount of time and also reached out to see if I have other questions which turned out great for me. Because I did have a few questions I forgot about and even ended up making my choice right there and then after speaking with them more. I understand every car warranty company has good and bad reviews but to me I went with my gut feeling which turned out to be trusting them.

1 year ago

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Zach Bachien Miami, FL

Everything turned out great in the long run after being a customer of Concord Auto Protect for over a year already. I own a 2019 Acura RDX that was having some transmission issues such as shifting and then acceleration at speeds. I brought the suv into a local transmission shop which they were able to diagnosis and find the issue. I called up Concord and explained everything and put them in touch with the shop. Then the shop called me to pick a date out to get the repair done because Concord fully covered the costs, which happened the same day I called Concord. The customer service agent at Concord Auto Protect wasted little to no time to make I was taken care of and my Acura will be fully back on the road right away. Thank you guys so much for a painless claim and one of the best customer service interactions I have ever had.

1 year ago

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Adam Moegan Atlanta, GA

I have been a customer of Concord for many years and cannot complain about anything. The customer service agents are always fantastic when it comes to claims or answering any concerns I have about my plan. I had a claim for my heating system on my car which was fully covered by them without any issues. The plan over the years has paid for itself and I have zero doubts I will purchase another one on my next car. I think it’s worth every dollar knowing my cars covered for repairs and stuff that my normal auto insurance would not cover. The plan I purchased was the Premium plan from them. The terms and conditions were easy to comprehend.

1 year ago

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Nicholas Henders

My experience with Concord Auto Protect has been great thus far. Now I looked into many car warranty companies and almost all have there positive and negative reviews, as expected. But with Concord I felt more comfortable realizing some people were not being realistic after doing further research. The car warranty plans terms are easy to understand and clear as they can be for my self. I fully understand with my plan what I am covered and not, the customer service agent Michael did an excellent job explaining that. He has always been easy to reach any time and any day for any reason he has been there for me. Out of all the companies I contacted and have tried over the years so far Concord is the best value for the money.

1 year ago

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Leon Ford New York, NY

I purchased a warranty plan from Concord Auto Protect about 7-8 months ago and it has paid for its self so far. It was the premium plan which Im happy I went with in the long run. My cars fuel system was having issues to the point the car was no longer able to run properly. I had it towed to the local mechanic shop I have been going to for years and they figured out the issue and gave me an estimate for labor & parts. I had them contact Concord and explain all of this to them as well and Concord approved me right on the spot and gave them a card over the phone without a single issue. The repair was fully paid for and I am back on the road because of Concord. The warranty saved me and I could not be happier with it.

2 years ago

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Carol Baltimore, MD

I found Concord Auto Project on line as I was in the process of purchasing a used car. Not being familiar with this type of insurance, I researched my options and found Concord's customer service review outstanding. I compared Concord to Endurance and found Concord to be preferable on all fronts. I worked with Robert C. and found him very helpful in explaining the premium coverage plan. He answered all of my questions thoroughly and didn't mind my inquisitive questions. I was most impressed that he called me when he said he would call. Very good follow-up. So far I am most impressed! Hope my car doesn't need to use too many repairs over the next 5 years or 75K miles- but if it does, I feel like I am in good hands.

3 years ago

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Reply from Concord Auto Protect

Hey Carol, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert C. Thank You , Concord Auto Protect

May. 19th, 2021

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Chris S Alpharetta, GA

Although I ended up purchasing an extended warranty from the dealer, due to my own procrastination in researching other available options, I did have a great experience during the quoting process with Concord. My representative, Morris, was extremely helpful and friendly from the first call. He quickly sent over the quote as promised and followed up to make sure I received it and to answer any questions. My favorite part of the experience with Concord, due to Morris’ “I’m here for you.” style, was there was never any pressure to make a decision to buy. His salesmanship and customer service was just what I needed as car buying can be stressful enough on its own. In hindsight, I should have researched my extended warranty options further in advance of my purchase. I hope Morris and Concord continue this approach with all of their customers. Morris, I’ll see you on my next purchase!

3 years ago

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Reply from Concord Auto Protect

Hey Chris, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Morris. We hope to earn your business next time around. Thank You , Concord Auto Protect

Mar. 22nd, 2021

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Zaren Reed

HORRIBLE ORDEAL! wouldn’t pay for my water pump leak because my TIRES were a size off. They barely responded to emails. I had to keep them on the phone to verify that I received an email because if they said they would send it, it never was done. I was told for WEEKS, each day I called that it would be approved. A bunch of liars and scammers. Paid $1,700 for a bunch of nonsense. It took them an entire month with TWO INSPECTIONS to deny my claim because the tires were different than the manufacture.

3 months ago

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Lee Siegel

They bribed me too take down my review and failed too fix my car as promised. My first repair was a six hour labor job, rack and pinoin. It wasn't finished for five weeks due to Concord. Second repair, alternator. Took two weeks without my car.. Third repair, the alternator they sent failed. It sitting in the dealership for the past eight plus weeks, and they still won't let the dealer fix it. The part hasn't arrived yet, 8 weeks so far. I'm still waiting for parts from Concord. They seem to always buy the cheapest parts available. Buy the way, I told them what the problem was. As I was an ASE Certified Master Auto Technician, they had me pay the dealer to diagnose it anyway. They didn't believe me. They don't care about their customer's needs. Every time I call, they put me back on hold and hang up on me. It's not worth buying insurance from this company.

4 months ago

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Review Source

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Ray Grapsy Vero Beach, FL

A pleasure to do business with, answered all questions professionally and quickly. Would recommend to anyone looking for a service contract. Great work!

5 months ago

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fredalpruuska Amsterdam, NH

Great company and purchasing the plan went smoothly. I would recommend to friends and family. Would purchase another plan in the future without a doubt.

5 months ago

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Henry Kisna New York, NY

Awesome company to work with and happy with the claim process. Was given an approval with zero issues from Concord Auto Protect. The price was fair and would recommend to others.

6 months ago

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Adam Misda Kansas City, MO

Very happy with the warranty company. Covered my transmission on my car and the entire job. Mechanic was reached out to by them quickly and was able to get me on my way quick also. No issues with the plan.

8 months ago

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Fred Payne

My contact there, Gene H has been amazing with me.

2 weeks ago

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Melperl23 Fitzgerald, GA

I liked that Abe reached out and completed my whole transaction via email for me. He has been great. He quoted me and answered all my questions via email. Being busy and in my own client calls all day this made it very easy to make a decision on what warrant company to go with. Plus Concord Auto Protect has very good pricing and reviews. Thanks!

9 months ago

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Talia Migdalia Avenel, NJ

Great customer service every time I have called them. I have had the plan for over two years now and thankfully no repairs. My goal is to not have any repairs and use the warranty converge as a backup plan. So far everything has been great and never ran into any problems. I am sure the claim process will go smoothly just like everything else.

9 months ago

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Hayden Marken Phoenix, AZ

Very easy to deal with the customer service at Concord. They worked quickly to check my claim and to let me know an answer. The claim was fully approved and my car was able to get repaired quickly. The mechanic shop got an answer from Concords staff the next day which is very quick. Overall a great experience!

9 months ago

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Milley Bisma

Nice customer service and was very helpful with everything I needed yesterday. Happy with the warranty plan from Concord and think its worth the price. Would recommend them to anyone else that is looking for an affordable warranty company.

10 months ago

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Kyle Goen Los Angeles, CA

The entire claim process has been quick and easy for me. I have owned the warranty plan for a little over a year already. I needed a repair and got in touch with Concords staff and it was taken care of. Repair was covered and vehicle was fixed. Not really much else to say everything was just simple and stress free.

10 months ago

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