Ally Auto
Is This Your Business?1.4
3.5
Overall Score
LAST UPDATED: November 21st, 2023
Ally Auto has been helping people secure auto financing for almost 100 years. The company has more than 7,000 employees, 17,000 dealers, and 4 million customers across the United States.
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The Good
- Buyer's Choice program
- Ally Balloon Advantage program
- Retail finance and SmartLease options
- Vehicle protection products available
Buyer's Choice Program
Ally Auto's Buyer's Choice program combines the best of buying and leasing. The term length is determined based on the customer's vehicle selection and transaction. This program includes a special prepayment date; at 48 months into the contract, the customer can either prepay by selling the vehicle to Ally at the predetermined price set at signing (some stipulations apply) or do nothing and keep making the scheduled payments. This program also allows you to trade-in your vehicle at any time. The Buyer's Choice program is only available for eligible GM, Chrysler, and Mitsubishi brand vehicles. This program is not available in Nevada.Ally Balloon Advantage Program
The Ally Balloon Advantage program works by taking a larger portion of your payment and attaching it to the end of the contract. This helps keep your monthly payments low. However, this program still has the same aspects of a traditional loan, including fixed APRs and monthly payments throughout the contract term. Additionally, you can sell or trade-in your vehicle at any time, as long as you pay off the remaining amount when you do. With the Balloon Advantage program, you can buy new GM, Chrysler, and Mitsubishi vehicles and all used vehicles except for Saab and Suzuki. This program is not available in Maryland, Nevada, New Hampshire, North Carolina, or Pennsylvania.Retail Finance and SmartLease Options
Ally Auto offers both financing and leasing options. The company's SmartLease program allows customers to lease new or pre-owned vehicles through eligible dealers. However, it's only available for select models, but the website doesn't specify which models, so you'll have to contact the company for more information if this is something you are interested in.Vehicle Protection Products Available
Ally Auto provides a variety of vehicle protection products, including maintenance contracts, theft protection, and tire and wheel coverage.The Bad
- Acceptable credit ranges not defined
- Rates and terms not disclosed
Loan Amounts Not Defined
Unfortunately, the Ally Auto website does not mention minimum or maximum loan amounts, so it's unclear how much you can borrow for an auto loan.Rates and Terms Not Disclosed
Ally Auto has not disclosed interest rates or terms on its corporate website, leaving potential customers unsure of what to expect. Although these factors typically vary from case to case, it would be nice if the company provided a general range to give individuals an idea of whether or not the company will fit their needs.The Bottom Line
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karen turner Chester, VA
Initially, I was very pleased i.e. website easy to navigate, check loan balance and online payments. It wasn't until I paid off my auto loan that I had issues. Once you pay off your loan, they don't automatically notify DMV and send you your title. I didn't find this out until I went to the DMV to get a copy and was informed it was still showing a lein, vehicle had been paid off for a year. Came home and attempted to log into account which no longer exists. This shouldn't have been issue, but without an account, you can't log in to "chat" or leave a message. So, of course, I had to call and unfortunately had to converse with someone who was not a native English speaker whose accent was almost unintelligible. (The first one hung up on me.) Next time I will stick with my credit union.
1 month ago
Jin Kwon Fayetteville, NC
Ally Auto is a shady business in my opinion. When I started my car loan with them, my car payment was 17k. When I looked at the actual cost of my car, it was 7k. So they charge me 306.29 a month for a car that's worth 7k. When I first was making payment, their agent told me that they do not take credit card payments so I set up my checking account. Ok, let me tell you how shady this company is. I didn't set up auto-pay so I made a payment. Then I set up auto-pay, and again they charged me twice two different times. If I hadn't caught it at that time, I would not been told of the double payment because nothing was mentioned through mail or email.
Well in June, I lost my job so I had to figure out how I was going to continue making payments and needed to keep cash in the checking account for the rainy days. I called their agent and asked if they take payments on a credit card. I was given new information again. I was told they do take credit cards and I verified twice to make sure that Ally would take further payments through my credit card.
After a few months had passed, I looked at my credit card and there were no funds being taken out for Ally Auto. I checked my checking account and there it is. They have been taking out money from my checking account even though I had provided my credit card information to them.
When I called in to ask why my credit card wasn't being charged but instead was being charged to my checking account again, I was given new information. I was told you can't auto-pay with a credit card. So from June to Nov, they have been taking it out of my checking account. I called and asked for them to refund those checking account payments since it's the fault of their agent for giving the wrong information.
I told the agent as soon as they refunded, I would make the full payment through my credit card. What makes this even worse is that I had told the agent at the time in June that I had lost my job not long ago so this is why I wanted to make sure I can make payment through credit card.
Ally Auto agent told me that even though its the fault of the agent, they will not refund the cash back to my checking account since it's been posted.
I am going refinance and never deal with Ally auto again.
3 weeks ago
Dieter Jordan Pahrump, NV
While it was easy to get a auto loan, to get out of it is a horrible experience. I paid off my auto loan and now I have to wait for a release letter. Even if I paid out of an ally bank account the company would not release my title. The reps just follow policies without looking out of the box. There is no chance to talk to someone who makes decisions. The management hides behind out of the country callcenters.
for me a once and never again experience.
4 weeks ago
tammy moses Jackson, MS
WHAT A NIGHTMARE!!! My daughters vehicle got repossessed after setting up a payment plan!! This happened on Tuesday 11/7/23 & it took them 2 days to even get a payoff!! We paid this morning at 9:30am & they said it would take 10 minutes to be in their system & now here it is at 12:30pm now they are saying that the Money gram Portal is down. WHAT KIND OF COMPANY ARE YOU RUNNING?????
3 weeks ago
Christine Ferraco Floral Park, NY
ALLY is the worst. I returned a jeep, all payments made and made on time, 4,500 miles under. I viewed my credit report and found a balance that I was unaware of. When I leased my new vehicle, the dealer and myself was never notified of any balance or termination fee. I spoke to numerous employees, Abby, Angela, Paul, Rachael and Renee at Ally and all they kept saying was "I'm sorry". I asked when and how I was contacted asking for money and I was told, "We never contacted you." Yet, the balance is on my credit report. ILLEGAL!. I will never use Ally again. I urge everyone to stay away from them at all costs. Trying to fix a credit report is not an easy task. Thank you Ally for causing chaos and fraud!
1 month ago
Empress Nyla CA
Their website is also down. Their customer service team cold transfer people and demand payment when you can’t even access their website. If you can avoid this business I would highly suggest you contact another auto financing company
2 weeks ago
Tiffany Brown Aurora, CO
It's hard to find ANYONE who can speak English. I would never suggest getting a loan with Ally.
Every time I call, I get a representative who can't help. I always have to demand to speak with a manager and even they can't help.
3 weeks ago
Worst bank ever
This is the worst bank ever to get an auto loan let me explain on September 5, 2023 they repoed my car saying that I was 5 mos behind when in fact I know I was not 5 mos behind because I make my payments every month they said I had to pay 1700 and something in order to get my car back then when it was all said and done they said I had to pay 2500 which they minus the 400 for the repo fee so I had to pay 2,129.29 which I did then they did not tell me until after I made my payment that I have to pay through money gram or western union since the car was repoed and since I paid through their automatic system they put a 7 day hold on the account so I will not be able to pick my car up until next Monday customer service was very rude and not helpful at all I wouldn’t recommend this company to anyone by the way they also lied and said my car wouldn’t go up for auction until October 15th if I had not paid for my car by then I called yesterday which was October 2nd when I made my payment and the lady told me the car has been at the auction since September 25th one day after my payment would have been due
2 months ago
M Neenah, WI
Worst loan for car. I just bought my car from the dealership and suppose to get my title and stuff but never did. Call the loan place and they told me that I have to pay the full amount off the car first before I can get my title. If I could pay off the whole car I wouldn't have bother to go through and get a loan. Second, they don't all seem to be on the same page. Was told I can do split payments and that's what I did, but they still charge me my full amount even after I did my split payments. Now they are saying that it's not how it works. They kept telling me that I have to pay my full amount monthly. Well, if you split my amount up by 2 payments it'll equal up to the monthly payment. It didn't seem to get to them. Still charge me the full amount even after. Last, when speaking to a representative /Customer service they make you wait forever to get a random answer. I waited on the phone for a good 15-30 minutes for an answer that they couldn't give. Even chatting they take forever to answer back even after they read it. Horrible loan place to go through.
2 months ago
sanko fakic Fair Lawn, NJ
Overall, my experience with their end lease return was a nightmare! Think twice before leasing from this company and save yourself the headache and find a company that values their customer. They hit you with fees and charges after lease was over and when you call them they bounce you from one rep to another for 55 min until you give up. Just spoke with some rep Carlita and she was so rude that you can't even talk or explain anything ! Stay away please!
2 months ago
Sol Castanos Clifton, NJ
My leased car was totaled in a car accident just three payments ahead of lease end and they received from my insurance company $3K over the buyout lease amount and kept it all. I had to fight to get reimbursed for the last lease payment that I made after the accident due to the insurance delay to declare the auto total loss. Bad communication and the representatives from the total departments are very rude. I will NEVER use Ally Auto ever again!!
2 months ago
Heavenly Anthony
Ally is the WORST auto car loan. I would rather deal with SunTrust and they aren’t even around anymore.
I finance my car with them in April since April I have been calling them every month and explaining to them about why the money does not get taken out of the account.
They continue to tell me that it is Navy Federal’s problem. I contacted my bank, they said nothing was wrong and the funds are in the account.
Ally’s app says my balance has been paid, they even sent text messages to say it has been successful.
If that is the case Ally, why isn’t my bill paid ?
Why am I getting the run around about my bill?
This is what the Account Specialist Lynn said , she is sorry to hear that and all that she can do is to cancel the funds in the account and we can reprocess it .
However, it takes a couple of business days for it to cancel (which I’m thinking omg late fee, but I’ve been trying to give Ally money).
I was trying to ask to speak to someone in a position above Lynn’s , she stated she tried nobody answered and that she was sorry again and I explained to her about the late fees she GUARANTEED that I will have no late fees.
My concern still has not been solved , why does the app and text messages says everything was successful but in their system it does not?
I will be refinancing with another bank next month.
3 months ago
Alex Holb Eden Prairie, MN
I had a vehicle with ally that was due for a total of $30,000.00. I made $23,000.00 in payments for a lease and had my insurance company write a check for around $25,000.00 for a total loss. Due to my vehicle being paid off early on the lease my lien holder "Ally" had fine print that states they can take all of the equity built into my vehicle. In total my payments were around $45,000.00 to Ally and I will be receiving a check for $1000.00. This was after I fought my insurance company for more money due to an original low offer for my vehicle. It is funny to see this as they physically cannot lose on any deals ally has with this. If you have negative equity in your vehicle you are expected to pay the difference on that and if you have positive equity the bank feels a need to take it. This has had a negative effect on my relationship with Ally and will never consider signing papers with them in the future on either mortgage or vehicle. I would stay away from this company with anything as they most likely do this with other products they back. I had a similar situation with GM Financial and had a return check of $15,000.00 from equity in a lease. Please consider anyone else for your financial needs.
3 months ago
Robert Lee Lawrenceville, GA
I'm really surprised by all the negative reviews I see. My situation was the exact opposite. I just recently paid off my second car loan with Ally and had zero issues with them. I had my clear title back from the state within two weeks after Ally electronically sent it to them. I will admit, I never had any contacts with their customer service except via email and that went fine. Mine was a pretty simple process. I did my part by making my payment every month on time and they did their part by crediting it to my account and continuing to let me keep my car. The website was very user friendly to me. It allowed me to pay extra and apply it to my principal resulting in me paying it off earlier. They also don't have any prepayment penalty if you pay off your car early. It's more common than you think. They also gave me a great rate. I can only comment on my experience but it seems that a lot of the negative reviews were due to customers own issues not the banks. If you make your payment late every month, your going to incur late fees and possible hits to your credit report. The fees are not going to go away. You have to pay them at some point to satisfy your loan.
1 year ago
heidi m johnson Mt. Pleasant, SC
I have nothing but good to say about Ally Auto. I was leasing from Chrysler Capital I turned in a perfect car and had trouble after words. I got a new car leasing from Ally , what a big difference. Ally was up front they gave a hand full of information on what to expect from them and info about when it's time to turn the car in. I got emails as well.
Ally explains clearly about the miles what they charge, and dents, or damage. Very detailed information about what to do and how to care, also their webpage is easy to use, a person can turn off their payments when needed, you can email asking info for a buyout. Nothing shady happened like Chrysler Capital. I bought my car 2019 Jeep. I didn't get stuck with any surprise bills.
I highly recommend Ally Auto. I will definitely use them again in the future and recommend them to family or friends. I learned from my experience from my other bank so I was skittish!
1 year ago
Dunia Perez Orlando, FL
I would never want to have another Loan or lease with this company they are making it extremely hard for me to Buy out my Lease. Forcing me to go to the dealership for this purpose and not allowing any 3rd party credit union to help in the process. Something definitely smells very fishy. THEY won't even provide a payoff amount. Thanks, Ally for making it impossible for people to ever want to do business with you in the future.
3 months ago
K.I.W. Lawrence, KS
PREDATORY AUTO LENDING and overall hard to deal with. Their website and online payment options are often "down for maintenance." They will call you dozens of times a day if your payment is late, even during a pandemic or other hardship. They will literally steal, with vague legality, your hard-earned money and they specifically prey on low-income people.
3 months ago
Erica Henderson Philadelphia, PA
Do not use, during covid customer service kept calling me and begging me to use their covid relief program ( I kept refusing because I was still working) they kept calling several times so I finally agreed, they told me the payments will go at the end of my loan and nothing else was needed from me, well long story short they charged me over $300.00 in late fees and the whole 4 yrs I had my vehicle i have never been late ( until they offered me this fake covid relief ) BEWARE OF THIS COMPANY.
3 months ago
James Policastro Philadelphia, PA
This was the first time using Ally the car dealer said is was the only one that would approve me. But i previously used Cap One and had not late pays and paid them off with out trouble. This was also the first time i had purchased gap insurance. Well i got into an accident within 2 years and had a total loss the difference between insurance payoff and owed was about $2000. This happened in Feb 23 and after months of Ally holding up documents i need to file for gap payment. After 20+ calls, once a week. They still have not sent the right documents. There website is always down and the app is pointless because you cant download documents. So now its July 23, and i get a letter that they cancelled the gap payment from the original load leaving me with our active gap insurance. The put the original gap payment that was billed into the original contract toward the remaining balance. Now the want $1200 which if they just gave me the proper documents my gap insurance would have paid. And on top of it they are now charging .36 a day for the remaining balance not being paid. They are thief's and a con artist loan company. And after thw accident i got a loan for a new car through Cap One without issue.
5 months ago
Tom Cementon, PA
Negative stars here. DO NOT USE ALLY BANK for auto financing in any capacity. Ally Bank issues different buyouts and payoffs depending on who is making the payment. If you are personally paying off Ally Bank they will issue a contractual payoff; however, if a dealer is going to buy out your vehicle, Ally Bank will issue an inventory payoff at Fair Market Value. This impacts the consumer by locking them out of any equity obtained in vehicle. Ally Bank refused to accept wires, ACH or any online payment processing for payoffs. I personally wired the bank the funds; however, they rejected. I utilize their online payment system to send the funds from checking account. They rejected. They required that I go to the bank and get a certified bank check which I did and overnighted. They received on Friday at 6:19 AM and have no updates on Tuesday. Ally Bank is not capable of issuing a valid payoff. It is only an estimate that has changed 3 times since last Monday (stated valid through July 5th); however, they require the consumer to get certified funds based on an estimate. It is really pathetic. Their customer service is the worst. I work in lending and I am just amazed and ultimately disappointed to say the least. I had no issues using this bank up until this point. I have never missed a payment and only want to payoff my vehicle EARLY. I have used them twice for auto financing. NEVER AGAIN. STAY FAR AWAY AND YOU WILL THANK ME LATER. My hope is that this review will help other consumers avoid the traps and fraudulent practices of this bank.
5 months ago
Darian Cooper Independence, KY
Ally Auto Financial has garnered a reputation for being detrimental to customers due to various reasons. Firstly, their customer service has been consistently disappointing and frustrating for many individuals. Customers often report long wait times, unhelpful representatives, and a lack of resolution to their issues. The poor customer service experience leaves individuals feeling undervalued and neglected, as their concerns and inquiries are not adequately addressed.
Furthermore, the Ally Auto Financial app has been widely criticized for its subpar performance and functionality. Many users have encountered numerous technical glitches, including frequent crashes, slow loading times, and difficulty navigating the app's features. These issues make it extremely inconvenient for customers to access and manage their accounts efficiently. The app's shortcomings not only hinder the user experience but also create additional stress and frustration for customers who rely on mobile banking for convenient financial management. Overall, the combination of substandard customer service and a poorly functioning app has resulted in an unsatisfactory experience for many Ally Auto Financial customers.
5 months ago
L C Ballston Spa, NY
I recently had a frustrating experience with Ally Auto and had left negative reviews however, I received a phone call from Sara, an Account Executive for the Customer Relations Dept at Ally Auto. She has been with the company for a long time and we had an extremely pleasant conversation. She was patient, empathetic, compassionate, kind, and asked me to give her time to look into my situation. A few days later, my issue was resolved and she was able to fix the problem. I went back and erased my bad review, and decided to leave one dedicated to her. She is an incredible asset to the company, and if anyone has any problems - try to reach out to her for help. She may be able to do something.
2 years ago Edited November 15, 2021
Jamie Pensgard Atlantic, IA
I financed my vehicle in May 2020 through Ally. Made my online payments 100 percent on time, never had a single issue. Paid off my vehicle June 2021. It took two weeks (with pandemic I wasn't worried) but Ally sent me my title and now I'm on my way to registering my vehicle in my name. I worried about all these negative reviews but I seriously had zero issues with Ally, so there is hope if you're reading through all the negatives worrying like I was!
2 years ago
Michelle Hope Ormond Beach, FL
Terrible treatment when needed to get a small extension. Wouldn’t help when hit hard time, then for the first time in decades I was over 30 days late and it hit my rating hard. I called well in advance of this, they didn’t care. This is 3 years plus of on-time pay (within ten-day grace)
3 months ago
Rebecca Kelly Darlington, SC
Signed up for payment extension. Paid what they said I had to. Extension approved. 10 days later they drafted 2 months worth of payments from my account causing my account to overdraft. Reached out to company and they said they would refund the unauthorized draft plus all overdraft fees. It's been 14 days and still nothing. Can't talk to anyone that understands what you're saying. No one seems to care about you either. Would give ZERO stars if I could
4 months ago
James Bethea Bowling Green, KY
I'm financing thru Ally and I lost my daughter and 3 grandkids in a house fire 😭😭😭 I have to bury my daughter and my 3 grandkids by myself I asked Ally can I skip my August payment to bury my child and grandchildren and these heartless people told me NO! because I haven't been financed with them long enough! How heartless can someone be! One payment I'm talking about just ONE!!! I will advocate against these heartless people for the rest of my life! Im thinking about having them come get this car!
4 months ago
loretta allison
This is the worst company I have ever dealt with. When my husband passed this year, they kept tacking on fees. They kept charging money and did not show any sympathy whatsoever.
I do not understand How they can be so cold? When someone was in financial Dire Straits and they refused to work with them, threaten them with collection and court. This is a terrible terrible company look for my video you'll see it SELFISH MONEY HUNGRY RUDE UNINTELLIGENT ON FACTS AND POLICIES.
4 months ago
Kareem Payne
Ally Financial, is by far the worst company that I have ever been involved with overall. They have a very bad system as far as communicating with each other as a business. If you ever ask to speak with someone over the person on the telephone it’s like you’re offended Ins that person and they will give you the runaround. If the car dealership tells you this is the only bank that will finance you, please walk away you will find a better bank and that dealership is probably not a reputable one. Ally screwed me from the beginning and then bite on the way out as well.
4 months ago
D San Antonio, TX
Do not finance with Ally. You will be sorry if you do. If you ever have to deal with customer service you will need to block off several hours of your time because you will be disconnected several times and have to start over. The person helping you will not know how to help you, cannot answer your questions and will ultimately end up telling you false information. It is very unpleasant.
4 months ago
Joan Steever Whiting, NJ
Worst ever loan company!! You’re better off borrowing from a loan shark!
I paid this loan in full twice!! The SOB’s say they never received my payment then dinged my credit!!
So I stopped payment on that check. Sent a new overnight check on June 21. Associate confirmed they received it in June 22
Ally wrote to me on June 27 stating I owed my payment. In my humble opinion they are horrible thieves!
Go anywhere else rather than to Ally
5 months ago
Dejanee Washington Dallas, TX
Ally is the worst!!!
I got into an accident in November 2022. My car was declared totaled in January 2023! I paid my car note for December
(Even though it was in the shop- waiting for insurance claim)
After it was declared totaled I did not pay in January and my insurance sent in a check to pay off the rest of my loan. I’ve received calls weekly saying my payments are late and I’ve referenced my insurance claim # and help ticket # with ally EVERY TIME & EVERY TIME they say they’ll wait to speak with my insurance agent … IT IS NOW JUNE!!
FIRST, they claimed they lost the check (even though it was sent to their PO BOX listed for totaled vehicles) 2 weeks ago I got a call from insurance company saying Ally never cashed their check and sent it back.
My account is now delinquent and considered a repo, this has impacted my credit tremendously as if I haven’t made a payment in the last 6 months!!!
I’ve received a payout from insurance and CANNOT purchase a new car without a letter from ally confirming my loan is paid in FULL!! What a load of crap. No car for the last 8 months & I DRIVE FOR WORK!! This is the most unprofessional, unorganized, incompetent institution I’ve ever worked with. You have enough wherewithal to know I’m missing monthly payments but have no idea how to cash a “paid in total” check from PROGRESSIVE?! Make it make sense ALLY. DO better! You can count on my business NEVER again and you can bet I will tell everyone I know what a horrible experience this has been.
6 months ago
Katrina Keefe (Kat) Victor, NY
For what I thought was a great lease company for our Tacoma and our 4Runner has turned into a nightmare. a vehicle well care for that holds its value and have been told by my dealership that Ally is screwing customers as well as dealerships. told us we had no equity in our Tacoma, which felt like an insult stab to our gut. turns out its Ally Auto who are stealing from people and sticking it to the great customers and dealerships. now we have to give up our beloved Tacoma because Ally Auto hasn't made it worth our while to even consider keeping it. Unfortunately our 4Runner is with Ally still and I can't wait to be out of that contract with them too... never again.
6 months ago
Nick Fallon Washington, DC
I would give this company 0 reviews my insurance has sent 4 checks for my total loss as someone crashed into me and left the scene (hit and run) I immediately filed a claim with my insurance and the first check was sent 3 months ago I am still having issues as they keep refusing the check my insurance is not sure why as I have all information they requested, this has affected my credit score heavily as I cannot afford to pay a car I don’t have and had paid for several months of payments after the accident but can no longer due to having to pay for another car payment as I needed to get to work somehow, this company is awful and will not respond to me don’t go with this financial company
6 months ago
Christina Fox Chicago, IL
They unlawfully repossessed the vehicle I was making monthly payments on. They did not give provide the Cobb Notification letter they are required to send me since they were accepting my late payments. They are Ally financial and have class action law suits against them for this exact issue and also within the state of Minnesota where they paid $780 in settlement due to them not following proper protocol per state laws. I got behind in payments when I was laid off last year, notified them of my lay off, they wouldn’t do any payment arrangement or payment assistance since my loan was so new so when I regained employment I have been paying monthly payment plus additional amount each month to get caught up. They closed my account in February regardless of those payments they had been accepting (without me knowing it until today) and continued taking my payments. Last payment was on 4/17/23 for $900. They repo’d vehicle on 5.7.23 with no Cobb notice sent to me. I would have been able to get completely current with my auto loan within the next 30 days if they would notified me of the repossession action and allowed me to make large payments now and then in two weeks when I get paid again. They are telling me since they closed my account they won’t even allow a payment arrangement to get current and I either pay loan in full or they will sell my vehicle.
6 months ago
YoungTLoLo Blessed Baton Rouge, LA
They tell you one thing and than when you do that one thing they come back and say something else to do. They give you the run around and not only that they put you through the most simplest things that could've done on their own. They are ridiculous and they need to do better with their services I can wait to find another financial company because you all are ridiculous and have no earthly clue about what y'all are doing to make it easier on your customers to handle important business. This is unacceptable and utterly redundant. Do a better job to maintain a better experience and relationship with your customers. JUST RIDICULOUS JUST RIDICULOUS
7 months ago
Ted Hall
I got stuck with this company financed my car through the Elder Mitsubishi dealership in Cedar Park Texas alley auto financing has no customer service and also the worst payment processing app which makes it impossible to make payments if you don't set up an auto debit you will end up being late they will charge you late penalties they will harass you call you multiple times a day when you try to make the payment you can't understand anything that they say because no one speaks English clearly enough the accents on their customer service Representatives do not allow a comprehensive understanding of anything that they say they speak too fast and talk and their own computer jargon where all vowel sounds run together I teach music for a living and teach students with accents from all around the world I can understand almost anyone accent I don't know what it is about the customer service reps at Allie I almost think they don't want you to understand them this company is very difficult to deal with I do not recommend financing a car through them
7 months ago
Kimberly Busch Cleveland, OH
I have had a car loan with Ally since 2017. From then up until now have never had an issue. I actually never had to speak to anyone I did all my payments online and always within the grace period. Never had one late fee. Fast forward to now and why I'm writing this post I filed bankruptcy in Jan and decided to reaffirm this loan as I only have 9 payments left. My attorney explained that once I file I will lose access to pay online and that I will need to call and pay over the phone through a third party called aci or send a check in the mail. Sounds simple enough I called in Feb paid over the phone through aci for a $4 charge never even had to speak to a live person. Now March I call to do the same this time as soon as I enter my account number it says payments can not be made to this account and it forwarded me to a live person. The agent tried to process the payment and got the same error she said Ally is blocking the payment. Then she transferred me to the Ally bankruptcy department. They are HORRIBLE no one knows what they are doing. They kept saying yes no can pay over the phone would transfer me back to the aci department and the same circle happened for 4 days. Finally they got the payment to go through and it was deducted from my bank account and I was given a transaction number. Now the problem is my account is still showing no payment. I call again ask why the payment hasn't posted they say what Payment? Now they can't find the payment and the transaction number does not exist!! I go to a manager who insists I show proof of this so I call my bank on three way and my bank confirms yes there was a payment made to aci ally and confirmed date and amount. And gave ally there transaction id. We hang up with my bank and the manager says to give him 24 hrs. Which that turned into another 2 days. I call him and he couldn't figure this out and wanted me to start all over calling aci now? I was very frustrated called my bank and disputed the charge since it was 9 days and they still couldn't find the payment they took. I got my money returned hrs later. And sent a check in the mail to ally payment processing center in Kentucky. I sent it on a fri and it was cashed and applied to my ally account by Sat. I was so Happy!!!! So after 3 wks of dealing with this I sent my check right away for April on March 31'st. I called the week of April 10th to see if they got it. They said it can take 7-10 business days. So I waited then called again on the 17th. They said no we have not received it. They said what address did you send it to. I said the same one I did last month the one in Kentucky. They said that's wrong it needs to go to one in Arizona. Which makes no sense since they cashed it last month with the Kentucky address? So I say fine I'll send another to the other address. Which I did that same night. Surprise Surprise next day they cashed the one sent to Kentucky!!! AND ITS NOT POSTED TO MY ACCOUNT AGAIN!!!!! I call AGAIN they say we show no check get all the info. And once again tell me to call in two days. What kind of company takes money and CAN'T FIND IT!!!!! And now there is another check in the mail. I have filed a claim with the BBB. The Ally bankruptcy department is awful!!! None of the customer service agents knows what's going on. All I'm trying to do is pay my bill like I have always done. If you file bankruptcy I would recommended surrendering your vehicle.
7 months ago
Delphine Fano- Sacramento, CA
RE: ALLY auto Customer service dept. WHY did I call over 5x's, follow prompts and while waiting for Customer service, someone keeps hanging up! Ally corporate SERIOUSLY needs to check and monitor their people who works for them. It is outrageous when a customer tries to call to discuss their account seriously! Especially, people that going thru' temporary hardships. It's deadly -stressing to some people. Customer services either hangup or make some excuses like, "call back, the systems are down, not sure when it'll go back on". Or...." After a conversation, then all of the sudden, they're saying" hello, are you there, can't hear you....etc. THESE ARE ALL OLD games people play! Cut the outsourcing seriously. Bring jobs BACK TO THE U S. Ally should be Boycotted and ALL auto account monthly payments should be waived until corporate or Even our state or U.S state representatives get to the bottom of this matter. ATTN: Corporate!!!! PS: Why in the hell is a stupid question on here "Did ALLY invite....?!! Stupid
7 months ago Edited May 23, 2023
Cecilia Robinson Round Rock, TX
I have also experience the same problem for the past two months, Ally will not let me pay my car note on line, on the phone or even with their third party. I too as a long time customer for 2 1/2 yrs. Have been wrongly done, I also just got my refund back as of 11/18/22 trying to make a payment thru Western Union on 10/15/22.. It took a month exactly to get my refund back. I am truly exhausted with this company, so at this time I don't trust sending my money thru anyone. So please Ally since you have done me and a few of your customers wrong. Tell me how do this company is going to resolve this problem that we all have. Because at this time my car is considered 2 months late and pretty soon this company will try to repossess my car, but that you will not do when I tried paying my note several times to get it current I truly feel that something is not right. That being said every time I call and say I will be calling corporate, the person from Ally customer service representative acts like they can't hear me & then say hello & hang up. This is sad that it has gotten to this point. As soon as I can get someone to take my payments I will be looking for another finance company to take my loan, I truly have had enough of the disappointment and stress with this company.
1 year ago
Igor V Rahway, NJ
LOVE ALLY.
RIGHT NOW HAVE A BUSINESS AUTO LOAN WITH THEM AND THE WAY IT WASS APPROVED, HANDLED AND DONE 5 STARS
ONE OF THE BEST MULTY TEARS BANK, HELPS MANY PEOPLE WITH GOOD AND NOT SO GOOD CREDIT
IM SURE PEOPLE WHO COMPLAINS HERE, JUST DON'T KNOW HOW TO SPEAK OR PAY TO THIS GREAT LENDER
1 year ago
Sarah N Oakhurst, CA
I used ally twice bought a new car in 2018 paid my loan off in 2019. Bought another new car in 2019 and am working steadily on paying off that car ahead of schedule as well, I'm almost done with this loan and will likely use them next year to buy a truck. My one and only issue with them as I was using their loan to build up my credit, is that it seems they don't report back to the credit bureaus monthly and do so quarterly. Other than that their app and website make it easy to make my payments.
2 years ago
Sunshine Joliet, IL
The issue I have with this company is how they were reporting to the credit bureaus. I made a payment within the 30 days to prevent a negative mark. I noticed they marked me negatively for a month. I wrote them first and told them it was within 30 days. They said it wasn’t. I wrote the credit bureau with the due date and payment date showing it was within the 30 days. I received the the revised report and they removed the negative mark from the month I was disputing, but marked the month before negative. I didn’t think that can happen. So I wrote the company and asked specifically what month I was marked late. I was given 2 months and the month I was disputing wasn’t one of them. (reports only show one). I wrote the credit bureaus again about the negative mark and sent them the message from Ally stating the month in question wasn’t late and a copy of the date which the payment was made showing that it was within 30 days. What confuses me is that the account in question is a joint account so both of us should have the same reporting, which it’s not. I also gave a copy of credit reports from both of us showing this and the credit bureau still did nothing. If this sounds confusing to the reader, its because it is!
The good thing is that during the pandemic I was given forbearance and didn’t accrue late fees. I just wish they would report accurately.
2 years ago
Michelle Mobley Norman, OK
I’ve had my auto financed through Ally since October 2017 and have nothing but good things to say about them. They have always been great when I would called and very respectful and helpful. I will be using them for my next vehicle.
4 years ago
Jean Garcia Allentown, PA
I fell back on payments, Enjoli and Amber were pleasant and definitely displayed phenomenal customer service! Give these ladies a raise.
Customer service is not an easy job, I definitely felt a sense of relief after speaking with both of them.
Thanks again ladies!
4 years ago
Cassidy Gundersen Orem, UT
I have been with Ally Auto since 2014. And my overall experience with them has been pleasant. Every time I have called in their agents have been friendly and helpful. Their log-in portal on their website is simple and easy to use. However, there is not many features to it- so its main function is simply checking your total. There have been no major issues with them in my 4 years with them.
I tried to set up bi-monthly payments and was told I had to fill out paperwork and submit it via mail. After doing that I was informed I couldn't set up bi-monthly payments. Several months later- they set up the feature to do payments online. You still cannot schedule multiple payments in one month, but you can set up your monthly payment online now, which is an essential addition to their website.
6 years ago
Review Source
Tami Allen Gilbert, AZ
We've had several car loans over the years with Ally, and we've been grateful for their great customer service, and the way they take care of their customers. They are always polite on the phone, and easy to deal with. If you don't want to call, their website is easy to navigate, and works well to pay your bill, or set up auto pay. They have competitive interest rates and try to help their customers save as much money as possible. I have never had any problems with this company.
5 years ago
Thibault Parise Murrieta, CA
If I could put a 1 star review, I would! No communication, no one tells you anything, just automatic email, they try to not pay and honor contract. I'm seriously considering taking legal action, for taking months to close claim, while I could not buy a car because of them, and spent too much money renting a car during that period.
4 months ago
For the love of “Bonnie” Cupcakes Hickory, NC
Ally auto is HORRIBLE, very rude reps and they hire people who take your payments and add them to other peoples accounts. I have never interacted with a business that has this many faults. I would recommend everyone to stay away from this company because they are not professional at all. I cant even imagine how many people this has happen to. I want to warn anyone that is thinking of using this company. DONT DO IT!!! If you decide to continue with them then just know that we all tried to warn you. Very unprofessional, Very disrespectful and very rude customer service reps.
6 months ago
rodger Owosso, MI
Still waiting after 4 weeks to clear my title. First they lost the check, then they cashed it but didn't credit the account. Now they keep promising to fax the payoff letter but I am still waiting. Calls to the customer service desk get someone who has no authority and can't speak English. My buyer's patience has begun to run out. Never had this problem with my credit union. I would never use them again!
6 months ago
Dan St Louis, MO
Ally Auto, financed my Toyota I had no idea how terrible this company is, Their website constantly denies my access. Their app downloadable to your phone never works in the three months that I’ve had my loan I have never been able to access their app.. to make a phone payment cost an additional four dollars I would love to be able to set up automatic monthly deductions but it is not possible they do everything they can to make you miss payments or get late charges from you. They are a predatory lender and should not be allowed to do business in the United States
6 months ago
