We've used Ally before. They have great customer service. Typically we use them for our company's fleet, they offer good rates and financing options.

I have been it is very making payments for my auto even though went through bankruptcy, it is very difficult to get cooperation of this organization!

If and when they call, it is next to impossible to understand their off-shore representatives.

We've had several car loans over the years with Ally, and we've been grateful for their great customer service, and the way they take care of their customers. They are always polite on the phone, and easy to deal with. If you don't want to call, their website is easy to navigate, and works well to pay your bill, or set up auto pay. They have competitive interest rates and try to help their customers save as much money as possible. I have never had any problems with this company.

They are really good to deal with. good rates.

nice people few times I needed to talk or request information

They are very professional and helpful. They explain everything and work with you.

When I bought my car they accepted me as a new customer so I could drive the car home from the lot immediately and gave me a good rate.

They have provided great customer services.

Easy to work with, good rates, very helpful customer service, user friendly website

Very easy to use and work with. No surprises

they are very helpful in all aspects of my loan and understandable for consumer

I have been with Ally Auto since 2014. And my overall experience with them has been pleasant. Every time I have called in their agents have been friendly and helpful. Their log-in portal on their website is simple and easy to use. However, there is not many features to it- so its main function is simply checking your total. There have been no major issues with them in my 4 years with them. I tried to set up bi-monthly payments and was told I had to fill out paperwork and submit it via mail. After doing that I was informed I couldn't set up bi-monthly payments. Several months later- they set up the feature to do payments online. You still cannot schedule multiple payments in one month, but you can set up your monthly payment online now, which is an essential addition to their website.

If I could give no stars I would. DO NOT USE THIS BANKS FOR ANY TYPE OF FINANCING!!! They are the worst bank ever to deal with. I had a vehicle loan under them, and when the vehicle was totaled in an accident it took me 4 MONTHS!!!, to get the proper paperwork from them to send to my GAP insurance. I had to call everyday, sometimes multiple times, trying to get a hold of someone who spoke English that I could "sort of understand", and then would have to wait 24 hours for them to continually fax me the incorrect paperwork, over and over, because it is against their policy to email documents. I talked to multiple supervisors, none of which could get me the proper documents because they didn't have the right privileges, and they would continue to send me back to the same horrible customer service number. I finally had to have my GAP insurance talk to them to get the right paperwork TWO DAYS, before GAPS due date to have the car covered!!!! To add to everything three months later, after the car was supposed to be completely paid off (the car had been totaled for over 7 months), I get a letter in the mail from them saying that I still owe them money. I call, YET AGAIN, their horrible, god awful customer service line, and have to go through another 4 people to find out why I still owe them money!!! RUN AWAY!!! DO NOT BORROW MONEY FROM THEM!!! NOT WORTH THE ANXIETY IF SOMETHING HAPPENS BEFORE THE LOAN IS PAID!!!!