Ally Auto

I purchased a Pontiac Vibe from Jeff Wyler somewhere between 2000-2004, and will never forget the nightmare that I experienced. The car was financed through GMAC Financial who became bankrupt. I believe GM Financial took over, or GMAC was later bailed out by Ally Financial. It also appears as ruthless as GMAC was, they had the nerve to apply for a government bailout, The way they repossessed and ruined customers credit, they applied for some government act, around 2006 or 2007. I purchased my Pontiac Vibe for $19,000 and paid off $16,000. I ran into some financial difficulty owing a balance of $3000, and had difficulty making payments. GMAC didn't have any compassion for me nor was I offered a bailout. I began receiving harassing calls from GMAC's collection department. The representative called me everyday, never offering payment arrangements . She was rude. Then, one day, I went outside to go on an errand, and my Pontiac Vibe was gone. It had been repossessed and taken to an impound lot. I was so hurt because I didn't have the money to get the car out of pound. I had paid $16,000, with a balance of $3000. My phone had been disconnected and the representative thought that I deliberately got a new phone number to avoid the harassing phone calls. I realized that, when I called and told her my phone was off. She basically, said oops. I was out of a vehicle for a while. It was tough, standing in the cold rain, with my 3 year old son, at the bus stop, who was crying because he was cold and getting wet. Since that time, I have had other vehicles. I later purchased 2 other vehicles from Jeff Wyler. A very courteous and friendly car salesman at Jeff Wyler helped me to get a car. There was a black manager that appeared to only help white customers that had filed bankruptcy to purchase a car. The black salesman who assisted me, didn't give up, until I left the dealership with a new car. My son purchased a motorcycle. It wasn't the car that I wanted, but I did leave with a new car. I never got a chance to write a review for GMAC. My review would have been 1 star. It appears, this company was in repossess mode the closer you get to paying the car off. Being that it happened so long ago, if I misstated any facts, I stand to be corrected. But what I know to be true is that I almost paid the car off.

While it was easy to get a auto loan, to get out of it is a horrible experience. I paid off my auto loan and now I have to wait for a release letter. Even if I paid out of an ally bank account the company would not release my title. The reps just follow policies without looking out of the box. There is no chance to talk to someone who makes decisions. The management hides behind out of the country callcenters. for me a once and never again experience.

BAD customer service and business practice