Ally Auto Logo
star star_half star_border star_border star_border

3.1

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 24th, 2025

Ally Auto has been helping people secure auto financing for almost 100 years. The company has more than 7,000 employees, 17,000 dealers, and 4 million customers across the United States.

Top Ranked Companies

thumb_up

The Good

  • Buyer's Choice program
  • Ally Balloon Advantage program
  • Retail finance and SmartLease options
  • Vehicle protection products available

Buyer's Choice Program

Ally Auto's Buyer's Choice program combines the best of buying and leasing. The term length is determined based on the customer's vehicle selection and transaction. This program includes a special prepayment date; at 48 months into the contract, the customer can either prepay by selling the vehicle to Ally at the predetermined price set at signing (some stipulations apply) or do nothing and keep making the scheduled payments. This program also allows you to trade-in your vehicle at any time. The Buyer's Choice program is only available for eligible GM, Chrysler, and Mitsubishi brand vehicles. This program is not available in Nevada.

Ally Balloon Advantage Program

The Ally Balloon Advantage program works by taking a larger portion of your payment and attaching it to the end of the contract. This helps keep your monthly payments low. However, this program still has the same aspects of a traditional loan, including fixed APRs and monthly payments throughout the contract term. Additionally, you can sell or trade-in your vehicle at any time, as long as you pay off the remaining amount when you do. With the Balloon Advantage program, you can buy new GM, Chrysler, and Mitsubishi vehicles and all used vehicles except for Saab and Suzuki. This program is not available in Maryland, Nevada, New Hampshire, North Carolina, or Pennsylvania.

Retail Finance and SmartLease Options

Ally Auto offers both financing and leasing options. The company's SmartLease program allows customers to lease new or pre-owned vehicles through eligible dealers. However, it's only available for select models, but the website doesn't specify which models, so you'll have to contact the company for more information if this is something you are interested in.

Vehicle Protection Products Available

Ally Auto provides a variety of vehicle protection products, including maintenance contracts, theft protection, and tire and wheel coverage.
thumb_down

The Bad

  • Acceptable credit ranges not defined
  • Rates and terms not disclosed

Loan Amounts Not Defined

Unfortunately, the Ally Auto website does not mention minimum or maximum loan amounts, so it's unclear how much you can borrow for an auto loan.

Rates and Terms Not Disclosed

Ally Auto has not disclosed interest rates or terms on its corporate website, leaving potential customers unsure of what to expect. Although these factors typically vary from case to case, it would be nice if the company provided a general range to give individuals an idea of whether or not the company will fit their needs.
gavel

The Bottom Line

Ally Auto offers a number of auto loan options, including its Buyer's Choice program, its Ally Balloon Advantage program, its retail finance programs, and its SmartLease program. Each of these programs provide unique features that benefit different individuals and their needs. However, Ally Auto has not disclosed loan amounts, interest rates, or terms on its corporate website, leaving potential customers to wonder whether or not Ally Auto is the right car loan company for them.
Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

1.4

star star_half star_border star_border star_border

369 Reviews

Review Breakdown

5 grade

7%

4 grade

3%

3 grade

2%

2 grade

1%

1 grade

88%

Sentiment Criteria

Value

star star_half star_border star_border star_border

Quality

star star_half star_border star_border star_border

Service

star star_half star_border star_border star_border

Trustworthiness

star star_half star_border star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star_border

L C Ballston Spa, NY

I recently had a frustrating experience with Ally Auto and had left negative reviews however, I received a phone call from Sara, an Account Executive for the Customer Relations Dept at Ally Auto. She has been with the company for a long time and we had an extremely pleasant conversation. She was patient, empathetic, compassionate, kind, and asked me to give her time to look into my situation. A few days later, my issue was resolved and she was able to fix the problem. I went back and erased my bad review, and decided to leave one dedicated to her. She is an incredible asset to the company, and if anyone has any problems - try to reach out to her for help. She may be able to do something.

3 years ago Edited November 15, 2021

star star star star star_border

Sarah N Oakhurst, CA

I used ally twice bought a new car in 2018 paid my loan off in 2019. Bought another new car in 2019 and am working steadily on paying off that car ahead of schedule as well, I'm almost done with this loan and will likely use them next year to buy a truck. My one and only issue with them as I was using their loan to build up my credit, is that it seems they don't report back to the credit bureaus monthly and do so quarterly. Other than that their app and website make it easy to make my payments.

3 years ago

star star star star star_border

David Cape Coral, FL

I've had three cars financed through Ally and all three experiences were good. They are pleasant to work with and helpful if you encounter a few bumps in your road to paying down your loan.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

MatthewMcGill

They are really good to deal with. good rates.

6 years ago

star star star star star_border

Leon Yoakum Los Angeles, CA

This is the company I used to finance my 1st vehicle. Customer service was very good.

2 years ago

star star star star star_border

A Woods

Easy to work with, good rates, very helpful customer service, user friendly website

6 years ago

star star star star star_border

Tim Johnson Eureka, IL

Loan's are ok , they could have better rates for higher credit score customers

3 years ago

star star star star star_border

Dominic Richard Glass Rancho Cucamonga, CA

nice people few times I needed to talk or request information

6 years ago

star star star star star_border

Robert Parrillo

Very easy to use and work with. No surprises

6 years ago

check_circle

Review Source

star star star star star_border

Tim C Salt Lake City, UT

Pretty efficient lender. The know auto lending well

3 years ago