Name: Ally Auto
Rating: 1.4

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Gail

Paid off our vehicle in June. They didn't have the courtesy to even send us a letter letting us know the loan was paid in full. I have yet to receive our lien release. I have called so many times. I have asked to talk to a supervisor but they never connect me. I will NEVER use them again.

6 years ago

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James Wiltse Burnt Ranch, CA

One star at best if you are just being nice. They have cost me a ton in returned for no.reason fees from my bank DO NOT PAY ONLINE IT NEVER WORKS .This company should go out of business .I literally hate dealing with them and the BS service!!!!!!!

6 years ago

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Will Amityville, NY

Absolute disaster. I will NEVER use Ally again for anything. The worst customer service ever, by an incompetent offshore 3rd party in the Philippines. Every step has been difficult and a huge waste of time. It's not worth it.

6 years ago

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Bill Johnston, RI

We have only had an auto loan from this company for two months and have set up autopay twice with a representative. They have called us each time to say that we didn’t make the payment on time and have tried to charge us a late fee. Seems like a pattern to charge undue fees. Will refinance as soon as possible.

6 years ago

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Caleb Owosso, MI

They are aweful. Their customer service is very unhelpful. They also double charge your account (Read multiple reviews about it) And will tell you they can't refund the amount, but will add it to the following months payment. Would never recommend.

6 years ago

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Erik Lisle, IL

Ally Financial is the worst company I have ever dealt with for auto loans, I have been lied to consistently and I will NEVER suggest Ally to anyone. Paid off in full the $10k balance and still do not have the title for my car. Mind you I have also never missed a payment. Customer service is completely incompetent.

6 years ago

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Chelsea Horstman Lincoln, NE

Absolutely would recommend Ally to anyone. I have my car loan through them and they have been great! Very high APR but you can always refinance.

5 years ago

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Verified Customer

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MatthewMcGill

They are really good to deal with. good rates.

7 years ago

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M W

Yes, they provide loans for people with less than perfect credit, No issues there, but they send all customer support overseas. GREEDY management. Can't never talk to someone in the US.

1 year ago

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Gary Harris Austin, TX

Can't go any lower then a 1 stat? To bad, horrible service, I have been on phone trying to get them to apply my extra payments towards my principal. They refuse and always say they hVe to open another case.

1 year ago

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Senior Advisor Hailey, ID

Worst company to do business with. They will call you 10 days into a payment being late and hound you but when you pay off the loan they won't get you the lien release or title for months.

2 years ago

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Donie Buehrlen Greeley, CO

The worst company I’ve ever had to deal with. Paid my car off three months ago. Still haven’t received title. Non stop phone calls between Ally and 3rd party releasing my title.

2 years ago

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Shawn Capron Detroit, MI

Worst company ever, they relied my friends car, she was current on payment. They admitted it was their mistake and two days later she still does not have her car back. This company is a joke!!!

3 years ago

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Nathan Perkins OH

They rushed me to go make a Western Union and payment and after I did it they come and repossess the car anyway they lied to me and changed the goal post I would not recommend them to my worst enemy!

3 years ago

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Norsemerc Anderson, CA

If I could give them zero stars I would. Absolutely to worst company I’ve ever dealt with. They’re customer service representatives are rude and don’t let you talk when you call to fix a problem.

4 years ago

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123abc Omaha, NE

They have the title to my car and they have my money. I paid for my vehicle, have proof that they took my check, but they claim they dont know where the check is and won’t give me the title.

4 years ago

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Jill Glose Allentown, PA

Ally Auto lease program is a scam. You either have to buy or return at end of lease. Never informed us that the vehicle would have no trade in value at dealer. trade in value was original MSRP

4 years ago

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Priscilla P Burlington, NJ

Ally is the absolute wirst company! The reps tell you one thing call back the next day and you are told something different! No one at this company is willing to work with the customer! RUN DO NOT DO BUSINESS WITH THEM

4 years ago

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KIM COOLEY Mount Pleasant, MI

they are horrible human beings and lie and destroy your credit over and over. no one will help and they wont resolve anything. they report false info to the credit bureau. DO NOT USE THEM PLEASE THEY SHOULD BE SHUT DOWN

4 years ago

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Anthony Perry Queens, NY

If they pop up when you are financing run far away from this bank. Was told i could refinance after a year which they lied. The customer service is just horrible i will never take a loan from these people ever again.

4 years ago

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MATT Mccollom Olathe, KS

There customer service is awfull you talk to someone about a payment arrangement. Then don't follow through on there end and then charge you late fees over it. DO NOT GET A CAR LOAN THROUGH THEM

5 years ago

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Cynthia Putnam, CT

Bad communication from this auto. They don't keep in touch or inform you of what is going on. Extensions are non-verbal. Chat is okay but trying to get them to call you back is a laugh.

5 years ago

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Liz Marie Hamtramck, MI

They took an extra payment out of my account. They refuse to reimburse me. They refuse to put a supervisor on the phone. After waiting 40 minutes they hung up on me. Took double payment, poor customer service

5 years ago

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Peter j bathgate Dittmer, MO

0 if I could leave a review truck paid off over 2 months lost my overpayment every time check will go out 24 to 48 hours what a joke called today 12 days later should go out 24 to 48 hours our computers are bad

5 years ago

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Thomas LaPointe Citrus Heights, CA

I can never get ahold of them this time I have proof waiting over 1 & 1/2 hrs and gave up holding!! I have a policy. I have pictures of my wait times, the worst to get ahold of!!

5 years ago

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Juan A Ramirez Paravisini Chicago, IL

I will NEVER use Ally again for anything. The worst customer service ever, They have cost me a ton in returned for no.reason fees from my bank DO NOT PAY ONLINE IT NEVER WORKS .This company should go out of business.

6 years ago

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Sad Dayton, OH

I'm usually good at reviewing companies. Ally bank are full of evil people. I'm being charged 12000 more then what this car is worth. I hate myself for allowing them to scam me..

6 years ago

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Mark Attica, OH

Horrible Company..would not recommend to anyone..they destroy your credit..add more and more to your account...seems they can charge whatever they want in late fees..Ive had payments that seem to disappear..Stay Away!

6 years ago

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Norma J SHIRLEY Canton, OH

They are very professional and helpful. They explain everything and work with you.

7 years ago

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J B Sandy, UT

Ally seems to always have the best rates out there, and lots of automated tools for payments and alerts.

3 years ago Edited January 21, 2022

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Miguel Sanchez Fresno, CA

great car financing bank but the interest rates are super high. Maybe its my credit but I'm almost done paying my car

5 years ago

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Alice Boone , WI

I bought my first vehicle with Ally they are amazing I really didn't have high credit score they work with me

5 years ago

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Darius Williams Alexandria, VA

helped me finance my first car. had a low interest rate and i cant say anything negative about this company

6 years ago

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Theresa Grimes Bowling Green, KY

It is a hassle to get a payoff! Been 4 days and no help! UPDATE: Ally came thru today and did an awesome job at handling my issues considering the holidays!!

2 years ago Edited July 7, 2023

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Hannah Muchiri Bossier City, LA

This is the worst company ever , incompetent customer service and just rude if you want to use Ally auto please do not for the sake of your peace of mind.

3 years ago

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Leon Yoakum Los Angeles, CA

This is the company I used to finance my 1st vehicle. Customer service was very good.

3 years ago

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George Boca Raton, FL

I sold my car march 25th , they stole the money out of my account on April 3rd, won’t return it, lodged s complaint with BBB and mulling over if we can sue or not

3 years ago

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Marc Michelle Portland, OR

After 1 month that Ally Auto received my pay of by cashier's check I am still waiting for my title and a refund of $ 22k...please do not deal with these people, take the bus

3 years ago

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Nonya Business Kyle, TX

TERRIBLE! I've been waiting almost a MONTH for a response from them on buying out my lease. I've sent 4 messages with ZERO response. Worst company EVER.

4 years ago

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Shane Oltman Fredericksburg, VA

Extremely poor auto lender that does not allow refinancing or early payoff of principle. Customer service is outsourced to incompetent employees in India.

4 years ago

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J D Granite City, IL

very difficult to get someone on the phone who can understand what you are asking I asked to be transferred twice and the rep refused and argued with me.

5 years ago

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Kpc Rochester, NY

Do NOT use this company. They have been giving us issues almost since day 1! I dont normally write reviews, espevially bad ones but I am very disappointed!

5 years ago

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TLAWSON Lowell, IN

They have been terrible to deal with. Never missed a payment for entire term. If it's one day past due date they are hounding you with people who barely speak English.

5 years ago

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A Woods

Easy to work with, good rates, very helpful customer service, user friendly website

7 years ago

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Anna

they are very helpful in all aspects of my loan and understandable for consumer

7 years ago

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Msdaisy70 Clarksburg, MD

Easy to contact. Helped with hard times during covid. I’d definitely use them again.

4 years ago

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Robert Okray Orlando, FL

When I used Ally Auto, I never had any issues, customer service was very friendly.

5 years ago

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Becky PInkston San Antonio, TX

It's a scam. My car was totaled out and they raised my payoff to match the settlement. Do not let them finance your vehicle

3 years ago

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Lexus Commander Houston, TX

No NOTICE in the mail. Repo my car with no notice. My car note is on time due for September and my car is gone...THIS COMPANY IS HORRIBLE

3 years ago

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Kenneth L Hendon Miami, FL

THE ABSOLUTE WORST COMPANY I HAVE EVER DELT WITH. DO NOT ACCEPT THIS COMPANY FOR ANY FINACING I PROMISE YOU WILL REGRET IT!!!!

3 years ago