Name: Turo
Rating: 3.7

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Hannah locklear Dundalk, MD

It was great the host as really nice her car drove smooth and safe she even communicate with me when renting the car and returning it back.

5 years ago

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RJ San Diego, CA

Had a great experience with my host, and just Turo in general. Loved the concept, the simplicity of my host, and how easy it was to pick up the car.

5 years ago

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Laura Pearland, TX

So convenient. Very easy to use. There’s a variety in selection and there’s a detailed information of the owner and vehicle.

5 years ago

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Erica Southfield, MI

I had read the negative reviews, specifically alluding to money-hungry/shady owners and Turo having little.to no resolve for customer service. I should have listened. I have been trying to resolve a dispute for damage claimed after the 24 hr period within their policy, and I have yet to receive a call from a representative and have been ignored after setting up calls and responding to correspondences twice. BEWARE! Do not utilize this company unless necessary. Oh and insurance is a joke!

5 years ago

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Peter Gaglio Wantagh, NY

Excellent first experience with Turo. It couldn't be any easier. Owner was responsive to messages, car was as advertised

5 years ago

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Braiden Spokane, WA

I rented a car through Turo and it was an amazing and smooth experience. So glad I wasn’t a sucker for the car rental companies.

5 years ago

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Nickc Burbank, CA

It was good. Nothing spectacular. Car had the tags expired at the beginning of the year and thats also what the registration said. I let the owner know and he said someone stole the tags and I've got old paperwork. Who knows

5 years ago

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Min Ellicott City, MD

We have rented our New Camaro on Turo and some damaged have happened to the body. Turo is responsible to pay for the damages but they sent us an email today that they would not pay for the accidents happened to our car! Don’t trust this website , we earned good money but now we have to pay all the money or more for the damages caused by people and it’s like we earned nothing!

5 years ago

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Camille Irvine, CA

Turo is easy to use and provides a variety of options to choose from. Definitely much more affordable than renting through rental car companies.

5 years ago

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Nick Montagner Paris, OH

This was my first adventure with Turo. I would say it was very satisfactory. Our ride was ready on arrival and we were on our way quickly.

5 years ago

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Kenya Mcgrady Detroit, MI

Everything was great I enjoyed everything that the person I rented from he did help me out of streamly the service was wonderful

5 years ago

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Stacey Herman Westlake, OH

I had a good experience. The host was easy to get in touch with. the vehicle was older but was in good working condition.

5 years ago

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Deja Orlando, FL

Good experience. Quick response. Easy pick up and drop off. Still waiting on my deposit refund. They take the 3-5 business days very seriously.

5 years ago

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Jose Garcia Spring, TX

This is definitely a budget friendly alternative to rental companies. It's quick, easy, fast process with more flexibility on pick and return times.

5 years ago

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Mr. Roboto Portland, OR

The experience was easy, fast and a wonderful way to rent a car that’s not available through commercial rental companies. The host was wonderful and the car was amazing!

5 years ago

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Carter Franklin Napa, CA

easy pick up, i have the lenders information so we could talk easily and i liked that insurance was covered in the rental.

5 years ago

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Rosetta Provo, UT

First time using Turo, in the future very debatable to use again. I was shown what my charges were going to be for a rental. Yes, I was charge 100. 00 deposit as well. I also got double charged again. I also had bank fee because of the double charge. When I called Turo customer service. "oh billing is not available and I will need to send my bank acct. to them in the morning. And it may take a couple day's to process the problem. Really! I got the rental to take a trip and now I have additional charges. What in the World!!!

5 years ago

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C Russ Mount Laurel, NJ

Turo was a God Send! I was able to find a vehicle that I wanted and easily book thru the app. Best thing about it is there was no catch to it!

5 years ago

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Erik Portland, OR

Always convenient and a innovative way to earn if needed. You’re creating opportunities for everyone and the possibilities are endless!

5 years ago

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Francis Axcell Cat Spring, TX

The vehicle was perfect ! Very clean. I wish I owned it ! Couldn't be happier ! John was a perfect person to rent from !

5 years ago

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Anthony Muniz Kissimmee, FL

Amazing experience with this platform, such a simple and hassle free app. Will recommend to all my friends and will forever be a user!

5 years ago

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Bad Experience Helenwood, TN

I wish I could give less than one star. The WORST car rental service around. Customer Service is a true nightmare, I am pretty sure no one there has any type of training. No one wants to talk to you on the phone and they do not return calls. They will charge your card with no authorization. They cannot send proper documents to support "claims." SPEND the extra money and use an actual car rental service. AVOID TURO AT ALL COST!

5 years ago

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Gama Verduzco Houston, TX

It was easy, convenient and communication through the app was very helpful. There was a variety of vehicle to choose from as well.

5 years ago

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Segundo Lizardo Weslaco, TX

Excelent ease to use , keep track of everything , very ease to make changes and remind you of details about your rental experience.

5 years ago

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HappilyRetired Smyrna, GA

While I could fully explain my personal horror of renting through Turo, the other terrible experiences say it all. If you look at the ratings break down on this site almost 20% of the people had horrible experiences with Turo. Do you really want to risk your vacation experience with those odds?? I had one good experience with Turo and one more that made me say never again!! I wanted to save the money too, but it is not worth the risk!!!

5 years ago

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Sebastian Preciado Garland, TX

Actually really easy to use. Was scared and nervous picking up someones car for the first time but it was so easy and cheaper.

5 years ago

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Mistifier33 Waimea, HI

Horrible customer service Reply TIME (IF THEY REPLY at all!) . They will take your vehicle off their site without notice and no explanation, thinking you are listed DURING PEEK TIMES and find out you aren’t! Not once or twice either... several times ! I have 5 star ratings and truly rely on this for extra income support child’s education. So disgusted in the amount of time I’ve wasted in trying to get corrected! Done! I’m cancelling the rental I made they them for our trip as well

5 years ago

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Mehrdad Moini Seattle, WA

Very nice and easy! Much more pleasant than a rental car company. Cool BMW, mixed in with locals rather than flashing tourist all over!

5 years ago

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Kevin Separy Torrington, CT

I had an excellent experience! The car was prefect for my ski trip and to help carpool people to the wedding I went to at the Alta ski resort.

5 years ago

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Vickie Hanson Naalehu, HI

Our experience with Turo and the host Victor was top notch! Its do easy to use Turo and we will tell everyone to use them

5 years ago

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Matt Owasso, OK

Second time renting with Turo and it was just as good! Convenient and affordable without the hassle of the large car rental agencies.

5 years ago

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D. Smith Mililani Town, HI

My host was very accommodating and courteous. His vehicle was in great condition and served our needs quite well. We love using Turo.

5 years ago

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Sarah Salt Lake City, UT

There was a rock chip In windshield smaller then a dime and I got charged a $500 deposit for it. I’ve been trying to contact for over a week on when I will get my money back because there is absolutely no way a rock chip repair costs more then $100 and even a new windshield is less then $500. They also blocked me from renting again and act like I’m a crook when they’re the ones stealing $500. I’m going to have to call my bank and say it’s fraud because I was literally robbed. Customer service is crap too. Makes the whole situation even more annoying

5 years ago

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Art San Antonio, TX

Great first experience - easy, worry free and fun! Nice selection of vehicles to choose from, I'll be back for the variety.

5 years ago

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Bianca Miami, FL

Everything was simple and easy to use . It was effortless to find a car i wanted to drive for a decent price and the host was very nice

5 years ago

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Rich Kingsley Wyandotte, MI

Easy and convenient, pick up and delivery curbside at the airport made our trip a breeze. will definitely use Turo again

5 years ago

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Emily AK

I really like this app and service. My first rental was a great experience and I will definitely be using this service again

5 years ago

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Frustrated customer Northridge, CA

TERRIBLE. We were instructed to drop off the car. The owner locked it remotely. Two days later we were contacted and accused of damaging the car, which was not true. We paid for the insurance but Turo charged us ridiculous fees for unfounded damage. We were not able to speak to a rep, only email. We were finally able to schedule a video conference, they never got on the call. The next month we received notification from a collection agency for more than twice the disputed amount. They are a shady organization.

5 years ago

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jeff c Wentzville, MO

The whole concept of leasing a better variety of vehicles. The ease of use on the website. The Turo lots and Valets. Excellent

5 years ago

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Yvonne Boise, ID

We had a fantastic time and were very pleased with Turo. The van was perfect, just what we needed at a very reasonable price.

5 years ago

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Jerry Seabrook, TX

This was my first time using the app and everything worked out great. Pick up and drop off went smoothly and the car was really nice.

5 years ago

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Jenn New Hudson, MI

Love the Turo experience. Way better than being transferred by bus to a car rental place and sitting in line. Also better value

5 years ago

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Wyndi Akron, OH

Quick. Easy. Affordable. Lots of different assortment of cars to choose from. I would recommend to my friends and family.

5 years ago

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Avi Bothell, WA

I wanted to make some money out of my 2nd car which was idle for most of the time. I put it on Turo and first few rentals went great till there was an incident. My tires and bumper was damaged by customer and Turo refused to pay. They do not own up to their promise and give lame reasons not to pay even with their premium plan. I had to threaten court when they ultimately made a partial payment. Not worth the hardship.

5 years ago

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Mike W Conesus, NY

Watch out we rented a car a Toyota Corolla with lots of issues. Out of balance front wheels noises that kept coming from the roof that they were aware of because they told us to disregard them, body damage and at the end of our rental they said that there was a small stuff possibly caused in a parking lot that if I had seen it I would have gone and gotten some wax and buffed it out but it cost us over $500 through the arbitration process I will never use turo again

5 years ago

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Michelle Sarasota, FL

Thank you for a first amazing experience using turo the app was so easy to use . I will recommend this app to my friends

5 years ago

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Tsan Lozano Nashville, TN

It was simple and easy, priced well! Way better than the traditional car rental process! The car and owner were great and we had no problems at all!!

5 years ago

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Carl Canyon Country, CA

The pricing was far better than traditional companies. The app allows for great communicating. And the renter was excellent.

5 years ago

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Denis Albert Del Mar, CA

Very easy , uncomplicated platform To connect a need / demand to a product offer. Definitely the future of mobility / experience on demand.

5 years ago

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Chris Tulsa, OK

It is a fantastic alternative to normal rental cars. The app gives well curated results and makes finding what you need easy.

5 years ago